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Intercultural Competence

This document discusses intercultural communication competence and its components. It covers the key dimensions of intercultural competence, which include knowledge, affective, psychomotor, and situational factors. Improving competence requires knowing oneself, appreciating similarities/differences, developing empathy, and keeping an open mind. The document provides strategies for improving intercultural skills, such as recognizing ethnocentrism, encouraging solidarity, and understanding global responsibility.

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asif raza
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303 views20 pages

Intercultural Competence

This document discusses intercultural communication competence and its components. It covers the key dimensions of intercultural competence, which include knowledge, affective, psychomotor, and situational factors. Improving competence requires knowing oneself, appreciating similarities/differences, developing empathy, and keeping an open mind. The document provides strategies for improving intercultural skills, such as recognizing ethnocentrism, encouraging solidarity, and understanding global responsibility.

Uploaded by

asif raza
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Intercultural Competence

Prepared By:

Chapter 8 Intercultural Communication Competence


A Intercultural Competence

B The Components of Intercultural Competence

C The Dimensions of Intercultural Competence

D Improving Intercultural Communication Competence

Fundamental aspects for successful development of


cultural competence

Chapter 8 Intercultural Communication Competence


 Intercultural communication: common, necessary part of
people’s personal and professional lives
 Intercultural competence: ability to become effective and
appropriate in interacting, the sensitivity to cultural
diversity
 Cultural awareness: an important role to overcome
difficulties to ensure smooth communication with people
from different backgrounds
 Intercultural communication competence: ability to
effectively and appropriately execute communication
behaviors to elicit a desired response in a specific
environment

Chapter 8 Intercultural Communication Competence


 The Components of Intercultural
Competence
1. Contextual Components
2. Individual Components
a. Motivation
b. Knowledge
c. Attitudes
d. Behaviors and Skills

Chapter 8 Intercultural Communication Competence


1.1 sensitive to the contexts, or “situational features”
 specific relational context, particular situational

context
 association between individuals

e.g. a Canadian woman living with a family in


India
1.2 communicator’s social position within a speech
community

Chapter 8 Intercultural Communication Competence


a. Motivation
 overall set of emotional associations
 intercultural competence
 Reasons for lacking motivation:

（ 1 ） don’t need to know much ；


（ 2 ） be uncomfortable ；
（ 3 ） historical events or political
circumstances.

Chapter 8 Intercultural Communication Competence


b. Knowledge
 cognitive information about the people, the context,

and the norms of appropriateness in a specific


culture
 various cognitive aspects: about ourselves, about

others, and about various aspects of communication


 important kinds of knowledge:

（ 1 ） culture-general information
（ 2 ） culture-specific information

Chapter 8 Intercultural Communication Competence


c. Attitudes
 Tolerance for Ambiguity: ease in dealing with much

unknown situations
 Empathy: walk in another person’s shoes
 Nonjudgmentalness: do not judge others according

to our own culture


(1) Description: convey factual information
(2) Interpretation: attach meaning to description
(3) Evaluation: clarify how we feel about something
Only descriptive statements are nonjudgmental.

Chapter 8 Intercultural Communication Competence


d. Behaviors and Skills
 actual appropriate and effective performance
 two levels of behavioral competence

(1) macro level: many culture-general behaviors


(2) micro level: general behaviors are
implemented in culture-specific ways
e.g. Chinese students, in basic public speaking
classes in America

Chapter 8 Intercultural Communication Competence


 The Dimensions of Intercultural Competence
1. The Knowledge Dimension
2. The Affective Dimension
3. The Psychomotor Dimension
4. The Situational Features Dimension

Chapter 8 Intercultural Communication Competence


how much one knows about the culture of the person
with whom one is interacting
 includes some background knowledge about other

intercultural communication participants


 clarifies cognitive simplicity and rigidity and

ethnocentrism as barriers

Chapter 8 Intercultural Communication Competence


the degree to which one approaches or
avoids intercultural communication
 motivation
 attitudes

Chapter 8 Intercultural Communication Competence


how to do culture in actions, involved with behaviors and
skills
 the actual enactment of the knowledge and affective

dimensions
 includes verbal and nonverbal performance and role

enactment
(1) good verbal and nonverbal performance: makes us
be able to engage in a conversation
(2) role enactment: how well one executes the
appropriate verbal and nonverbal messages

Chapter 8 Intercultural Communication Competence


the actual situation in which intercultural communication
occurs
 situational features affecting competence include:

the environmental context


previous contact
status differential
third-party interventions

Chapter 8 Intercultural Communication Competence


Improving Intercultural Competence

 Three most common aspects for improving


1. task performance: doing well at our job
2. ability to adapt to the new culture
3. ability to establish healthy
interpersonal relationships

Chapter 8 Intercultural Communication Competence


 strategies and skills that lead to the
improvement
 1. Knowing Ourselves
 2. Appreciating Similarities and Respecting

Differences
 3. Developing Empathy
 4. Keeping an Open Mind

Chapter 8 Intercultural Communication Competence


 know about our own culture: the first step to
reduce ethnocentrism and guard against prejudice
 develop cultural awareness: cultural beings
 recognize our communication style
 helpful suggestions to know ourselves

Chapter 8 Intercultural Communication Competence


 Culture shows as many similarities as differences.
 We share a series of crucial characteristics that link
the people of the world together.
 Cultures are different due to a host of various
factors.
 two attitudes toward differences: polar opposites,
being different in degrees (reasonable)
 Differences are particular points on the continuum,
not the two ends.
 Cultural differences do not create conflict. Instead,
they enrich our world.
 Beauty is in the coexistence of different cultures.
 helpful suggestions for us:

Chapter 8 Intercultural Communication Competence


 detection of the own ethnocentrism
 dealing with things that appear strange
 laying the bases for tolerance
 accepting the ethnic differences
 talking about racism
 stressing things in common
 encouraging solidarity
 training of reasonable conflict-solving-techniques - dealing
with cultural conflicts and cultural relativism
 getting aware of the possibility to learn from each other and
to enrich the life through the cultural contact
 getting rid of frontiers by understanding the global
responsibility of everybody

Chapter 8 Intercultural Communication Competence


Thank You

Chapter 8 Intercultural Communication Competence

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