BRITA
In Search of a Winning
Strategy
BY GROUP D1
ANTRA VERMA
D I B YA J Y O T I
BEHERA
K A N VA R S I N G H
KOHLI
MANORAM BASHAL
Problem Faced by Brita
Strategy Key Motives Problems Faced by Brita
Where does Water • Healthy lifestyle positioning • Advertisements were drafted but not pursued
belong? • Focus on refreshment category • Difficult to shift from PT market to refreshment
Bottled Water as the • Unlimited supply of water • Difficult to change the consumers’ preferences
Bad Guy • Skepticism within the company
Leaky Bucket • Retaining strategy to target the lapsed • Maintenance complexity in filter change raised
consumers (70%) doubts and curtailed usage
• Advancement in filter technology • Growth of bottled water consumption
Tap Water Turn-offs • Key focus on tap water consuming • Focus on taste instead of price
segment (31.4%) • Management doubts on the initiative
Bottled Water as the • Simple solution of easier and cheaper • Couldn’t penetrate the existing bottled water
Bad Guy, revisited alternative consumers
Segment to Target
Criteria Tap Weary Tap Principled Affluent Assertive BW
traditionalists Satisfied filter fans Fridge Self Indulger
Followers Improvers s
Geographic- 17.2% 14.2% 17.4% 14.2% 10.4% 11.7%
Market Share
Demographic- 50+ Midwest 40s 20s Never 30s High 40s under 20s
Age, income level, South Atlantic w/children married incomes more $50k women
gender and Lower Pacific educated Mid Atlantic
nationality income level states White collar Small Metros
Behavioral- Low Medium High Low High Low
Attitude towards
the product change
Segment to Target
Criteria Tap Weary Tap Principled Affluent Assertive BW
traditionalist Satisfied filter fans Fridge Self Indulgers
s Followers Improvers
Psychographic- Free, Natural Convenience Health Social status Health Portability
Need (TSI = 220) Low price conscious; conscious; Water
Water Usage Quality (TSI
Quality Volume = 34)
Convenience
Over all No market High Medium No market Medium Difficult
Competition entry
Criteria to Identify Target Segment
Principled filter fans Assertive self improvers
• Long-term strategy
• Short-term strategy • Short-term strategy • Filtered water as primary source
• Highest Market size 17.4% • Market size 10.4% split between – 75.7
• Pitcher is the primary source tap & filter – Potential growth • Potential market to shift to
• More number of people for filter BRITA
consumer water at home • Highest water consumption at • Low tap satisfaction index
• Filtered water as primary home – 10.33
source – 90.6
Affluent fridge followers
Major Criteria for Targeting
Customers
• Highest Market Share
• Segment Penetration- Attitude to change
the consumer preferences
• Filtered water consumption
• Tap satisfaction index