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Chapter - 3 Attitudes and Job Satisfaction

This document discusses attitudes and job satisfaction. It defines attitude as an evaluation or judgment of objects, people, or events. The main components of attitude are cognitive (beliefs), affective (feelings), and behavioral (intentions). Job satisfaction is defined as a positive feeling about one's job resulting from an evaluation of its characteristics. Other major job attitudes discussed include job involvement, organizational commitment, perceived organizational support, and employee engagement. The document also examines responses to job dissatisfaction such as exit, voice, loyalty, and neglect, and the impact of job satisfaction on the workplace such as performance, citizenship behavior, turnover, and deviance.

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Abdullah Jutt
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163 views17 pages

Chapter - 3 Attitudes and Job Satisfaction

This document discusses attitudes and job satisfaction. It defines attitude as an evaluation or judgment of objects, people, or events. The main components of attitude are cognitive (beliefs), affective (feelings), and behavioral (intentions). Job satisfaction is defined as a positive feeling about one's job resulting from an evaluation of its characteristics. Other major job attitudes discussed include job involvement, organizational commitment, perceived organizational support, and employee engagement. The document also examines responses to job dissatisfaction such as exit, voice, loyalty, and neglect, and the impact of job satisfaction on the workplace such as performance, citizenship behavior, turnover, and deviance.

Uploaded by

Abdullah Jutt
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Attitudes and Job Satisfaction

Attitude
• Evaluating statements or judgments concerning objects,
people, or events.
• As I say I like my job negative or positive

Main components of Attitude:


• Cognitive ( evaluation/ opinion) thinking/knowing
mental part
• my pay is low
• Description/belief the way things are, small house
but (ok) insensitive Facts
• Affective (feeling) feeling or emotional part I
m not happy with it or happy with it
• Cognition and affect are closely related
• As one feel about friend always good no
matter how much the problems are

• Behavioral (action) intention to behave in


certain way I am going to get better paid job
• Does Behavior always follow the attitude?
Cognitive Dissonance: incompatibility between two
attitudes or between behavior and attitude
People do try to have consistency between attitude and
behavior to have less discrepancy so to be satisfied
Though earlier people tend to think the coherence between
thinking or attitude and behavior
But later it got separated
As is the case with Tobacco companies
Cheating in papers
Reduce dissonance
• Depends on the moderating factors
• 1. importance of element study hard to get
good job
• 2.Degree of influence we believe we have over
them or they can control something
• 3. Reward high rewards with high dissonance
tends to reduce the tension
Moderating variables
• Importance of attitude, fundamental values or
attachment to a group like our parents, country
• Correspond to behavior,
• Whether u continue with this job for one month
actually asking for turnover
• Accessibility, attitudes our memory can easily
access leads to behavior, more u talk about more
u more likely to remember and more likely to
behave PSL
• Social pressure .,tend to increase when social
pressure force u to behave in certain way
against union but join union
• Direct personal experience then attitude
behavior relationship strong.
Employer and worker (strict boss)
students and teacher
Major Job Attitudes various but just of job
just teaching or more, rules, interacting, coworker, less ideal working
conditions, cricket india/pak pay, teacher evaluation

• Job Satisfaction:
a positive feeling about one’s job resulting from an
evaluation of it’s characteristics.
How much satisfied you are with ur job in comparison with
others
Why you feel high or low in job satisfaction in comparison
with other
• Job Involvement: actively participation
the degree to which a person identifies with a job,
actively participates in it and considers performance
important to self-worth.
Psychological empowerment: thinking what he
can do or empowered to do
Employee’s belief in the degree to which they
affect their work environment, their
competence and the meaningfulness of their
job. And autonomy
Doctor or sweeper
Post high or low, it lower, absenteeism, turnover
• Organizational commitment:
the degree to which an employee identifies with a particular
organization and its goals (not personal) and wishes to maintain
membership there.
three dimensions of organizational commitment
 Affective commitment (emotional attachment) u want this
 Continuance commitment (perceived economic value) economic
(pen and social cost, colle)
 Normative commitment (moral and ethical obligation) ought to,
covid no loss of job then after u r more obliged
• Perceived organizational support:
the degree to which employees believe an
organization values their contribution and cares for
them. Mistake, crime, child care
• Employees engagement:
an employees involvement with, satisfaction with and
enthusiasm for the work he does.
• How u feel satisfied or dissatisfied with ur job
• Artist
• Doctor
• Leader
• Customer rep
• Exit, resign, leave
• Voice, active/constructive attempt to discuss
seniors improve, suggestions, unions (low job
satisfaction but voice)
• Loyalty, passively wait for better days, trusting
org to come back,
• Neglect, passively allows condition to worsen,
like absenteeism, lateness, reduced effort,
increased errors
The impact of satisfaction and dissatisfied employees on
the workplace: mostly workers r happy western culture
people r satisfied not eastern bcz west they see positive

Responses to Job Dissatisfaction


  Active
 
Leaving, resigning
EXIT VOICE,  
Destructive Constructive
NEGLECT LOYALITY
 
 
Passive
Impact of Job satisfaction on workplace:
• Job satisfaction and job performance positive
• Job satisfaction and organizational citizenship behavior (OCB)
strong
• Job satisfaction and customer satisfaction strong if customer
service
• Job satisfaction and turnover strong relation
• Job satisfaction and work place deviance(quarrel,
stealing,abuse, lateness
• Manager’s often don’t get it.

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