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Social Skills For Success

The document provides etiquette guidelines for social skills in professional and business settings. It addresses proper etiquette for handshakes during introductions, wearing name badges, meeting people at events, making introductions between people of different seniority levels, answering phones professionally, allowing others to exit elevators first based on seniority, holding doors for others, and expressing written thanks for gifts within 48 hours. Following basic etiquette rules can help make others feel comfortable and open doors to new relationships and opportunities.

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Vikram Kataria
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66 views26 pages

Social Skills For Success

The document provides etiquette guidelines for social skills in professional and business settings. It addresses proper etiquette for handshakes during introductions, wearing name badges, meeting people at events, making introductions between people of different seniority levels, answering phones professionally, allowing others to exit elevators first based on seniority, holding doors for others, and expressing written thanks for gifts within 48 hours. Following basic etiquette rules can help make others feel comfortable and open doors to new relationships and opportunities.

Uploaded by

Vikram Kataria
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Social Skills for Professional

& Social Success


1. In the business arena:
a) Only men should stand for handshaking and all introductions
b) Only women should stand for handshaking and all introductions
c) It is not necessary for men or women to stand for handshaking and all
introductions

d) Both men and women should stand for handshaking and all introductions
2. For easy reading, one’s name badge should be worn:
a) On the left shoulder
b) On the right shoulder
c) On the left hip
d) Around one’s neck
3. The best way to meet people at a business or social function is to:
a)Head for the bar or buffet immediately upon arrival
b)Introduce yourself to two people who are standing close and talking softly
c)Look confident, standing in the center of the room, and wait for someone
to approach you
d) Introduce yourself to a person standing alone
e) Stick close to those you know very well and forget about the rest
4. When making a business introduction, you should:
a)Wing it
b)Introduce the less important/junior person to the more
important/senior person
c)Introduce the more important/senior person to the less
important/senior person
d) Don’t do anything. It is their responsibility to introduce themselves.
5. When answering a business phone, always answer
a)With a simple hello. It sounds more approachable and less
pretentious.
b)With your name
c)With your name, department, title, and a greeting
6. When exiting an elevator and a more senior person is toward the
back, always:
a)Step aside to let the more important person exit first
b) Exit first if you are closest to the door
7. When you reach a doorway at the same time as another person, the following
rules apply:
a) Whoever arrives first should open it and hold it for those who are following
b) Men should always open doors for women
c) Women should open doors for men to prove that they are no longer
oppressed

d) Always open the door for someone of either sex if that person has his or her
hands full
8. When expressing thanks to someone who has given you a gift, you:
a)Send an email because it is faster and more efficient
b)Send a handwritten note within 48 hours
c)Pick up the phone and call within 72 hours
d) Consider a verbal thank you sufficient
ANSWERS
1. In the business arena:
a) Only men should stand for handshaking and all introductions
b) Only women should stand for handshaking and all introductions
c) It is not necessary for men or women to stand for handshaking and all
introductions
•d) Both men and women should stand for handshaking and all
introductions
2. For easy reading, one’s name badge should be worn:
a) On the left shoulder
b) On the right shoulder
c) On the left hip
d) Around one’s neck
3. The best way to meet people at a business or social function is to:
a)Head for the bar or buffet immediately upon arrival
b)Introduce yourself to two people who are standing close and
talking softly
c)Look confident, standing in the center of the room, and wait for
someone to approach you
d) Introduce yourself to a person standing alone
e) Stick close to those you know very well and forget about the rest
4. When making a business introduction, you should:
a)Wing it
b)Introduce the less important/junior person to the more
important/senior person
c)Introduce the more important/senior person to the less
important/senior person
•d) Don’t do anything. It is their responsibility to introduce
themselves.
5. When answering a business phone, always answer
a)With a simple hello. It sounds more approachable and less
pretentious.
b)With your name
c)With your name, department, title, and a greeting
6. When exiting an elevator and a more senior person is toward the
back, always:
a)Step aside to let the more important person exit first
b) Exit first if you are closest to the door
7. When you reach a doorway at the same time as another person, the following
rules apply:
a) Whoever arrives first should open it and hold it for those who are following
b) Men should always open doors for women
c) Women should open doors for men to prove that they are no longer
oppressed

d) Always open the door for someone of either sex if that person has his or
her hands full
8. When expressing thanks to someone who has given you a gift, you:
a)Send an email because it is faster and more efficient
b)Send a handwritten note within 48 hours
c)Pick up the phone and call within 72 hours
d) Consider a verbal thank you sufficient
“Good manners will open doors that
the best education cannot”

Clarence Thomas
• Etiquette refers to behaving in a socially responsible way. 

• Etiquette refers to guidelines which control the way a


responsible individual should behave in the society.

• Etiquette is being comfortable around people and making


people around you comfortable.
Etiquette – a Ticket
• Etiquette - a ticket proving that the bearer knew the rules required for
admittance behind closed doors.

• Etiquette still “opens doors”

• Life is more pleasurable and easier when we know


- what to expect from other people

- what they expect of us and

- how to respond in an appropriate way


Perfect Handshake
• Eye contact
• Fore arm parallel to the floor
• Web to web firm grip
• Clean and dry hands
• Two to three pumps and a …… SMILE

What this says about you?


• Confident personality
• Reliable person
• Aware of etiquette
• Great first impression
Self- Introduction

• Stand
• SMILE
• Maintain Eye contact
• Extend your hand for a firm hand shake
• State Full name & Designation
• Listen attentively to the other person’s name & designation
• Repeat your name, if necessary
Group Introduction

• Introduce to the person of greatest importance or authority first


• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include complete name - first
and last names.
Senior Official Junior Official Mr Senior, this is Mr Junior (full name
&
designation)

A senior professional A junior professional Mr President , this is Mr. Rahul


Jain, Analyst

A customer A team of employees Mr. Customer, meet my sales


team Mr. Ram
Kumar, Ms. Avantika Jain, Mr.
Nitin Shah

A guest A host Mr. Guest, this is the host Mr/Ms


full name

Peer from Peer from Mr. IBMer, this is Mr. Vijay


another company your company Wadhwa, Senior
Analyst
THANK YOU

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