How to Approach the Change Impact Analysis

in the Cloud
SAP S/4HANA Cloud
March 19th, 2019

PUBLIC
Purpose of This Document
SAP Activate Methodology Accelerator

The purpose of this accelerator is to enable and educate

users on the Change Impact Analysis process to
ensure a successful Change Impact Analysis that
captures all implications needed for an efficient and
effective stakeholder engagement, communication and
organizational transition to enhance solution adoption.

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Agenda

1. Change Impact Analysis: Process

2. Change Impact Analysis: Accelerator

3. Explore: Changes to business area

4. Explore: Stakeholder groups

5. Explore: Change impacts

6. Explore: Implications

7. Explore: Heat map

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Change Impact Analysis: Process
Change Impact Analysis Process
Purpose
The purpose of the Change Impact Analysis Process is to define the level of impact the
changes associated with the SAP S/4HANA Cloud project and to determine appropriate
change management measures which meet the stakeholder requirements and support the
transition to the new ways of working/organization. It is a sub-process in the OCM analysis
& planning task in the solution adoption work stream .

Purpose is Met By:

 Assessing the impact of change on identified stakeholders

 Identifying level of impact on business processes, organization, i.e. role profiles/ tasks, technology and behavior/ culture

 Defining appropriate organizational transition activities

 Validating that the change network concept meets business needs based on change impacts

 Identifying the appropriate communication activities for different stakeholder groups

 Providing an high level overview on learning needs

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Application: Prepare Change Impact Analysis workshop
Steps before Change Impact Analysis workshop

Define Prepare
timeline Change
Identify Impact
required Analysis
workshop workshop
participants

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Stakeholder Change Impact Analysis Preparation: Workshop planning
Change Impact Analysis Workshop timeline

Duration Duration Change Impact Analysis

Fit-to-Standard for Week 1 Week 2 Week 3
(days) (hours) workshop for
M T W TH F M T W TH F
Chart of Accounts 1
Organizational Structure 1
Human Resources 2 2 Human Resources
Sales 3 3 Sales
Sourcing and Procurement 2 2 Sourcing and Procurement
Manufacturing 3 3 Manufacturing
Project Services 2 2 Project Services
R&D Engineering 1 1 R&D Engineering
Supply Chain 2 2 Supply Chain
Asset Management 1 1 Asset Management

Finance 3 Finance

Fit-to-Standard Workshop Change Impact Analysis Workshop

3
Please Note: The Change Impact Analysis Workshop timeline depends on the Fit-to-Standard Workshops. Change
Impact Analysis Workshop can either be integrated into each Fit-to-Standard Workshop or scheduled separately.

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Change Impact Analysis Process
Overview: Process Inputs and Outputs

Fit-to-Standard Workshops

Document Workshop Findings

Key Business Decisions

Confirmation of scope
Process
Outputs:
Process Models

Roadmap items

Process
Build Backlog

Inputs:
Delta Requirements

Explore Realize

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Change Impact Analysis: Accelerators
 Change Impact Analysis process
Accelerator Used

Change Impact Analysis template

Tab: Analysis

Tab: Heat Map

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Change Impact Analysis process
What is the Change Impact Analysis template?

The Change Impact Analysis template is an

accelerator used during the Change Impact
Change Impact Analysis Workshops
Analysis workshop. There are two tabs:
Line of Business
1. Analysis: 1. Finance

 Analyze changes 2. Human Resources

 3. Sales
Identify impacted stakeholder groups
4. Service
 Assess impacts
5. Sourcing and Procurement
 Derive implication for change management activities
6. Manufacturing
7. Professional Services
2. Heat Map 8. R&D Engineering
 Create change impact landscape across processes and 9. Supply Chain
stakeholder groups 10.Asset Management

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Explore: Changes to business processes
Change Impact Analysis
Changes to business processes

1. Go through all line of businesses and select the ones that are project relevant (scope of Fit-to-Standard workshop)

Human Sales Service Sourcing and

Finance
Resources Procurement

Professional R&D / Asset

Manufacturing Supply Chain
Services Engineering Management

2. Discuss what changes within business areas* in the line of businesses are in scope

▫ Provide a title and description for each identified change

*Please find business areas per line of business in the appendix

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3 13
Explore: Stakeholder groups
Change Impact Analysis
Stakeholder groups

1. Review result of stakeholder identification

2. Add all stakeholder groups that are impacted by process changes
3. Include further stakeholder into the process and update
stakeholder identification accordingly, if you identify them during
the Change Impact Analysis
4. Please note: If multiple stakeholder groups are facing similar
changes in the same process, you can combine them to analyze
change impacts and implications. If multiple stakeholder groups
are facing different changes in the same process, you need to
analyze change impacts and implications separately.

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3 15
Explore: Change impacts
Change Impact Analysis
Change impacts

1. Assess high level change impacts in terms of expected changes in

processes, technology, organization and people for each business
process in scope of the SAP S/4HANA Cloud implementation
1 – no change
2 – low change
3 – medium change
4 – high change
5 – very high change

2. Provide a reasoning for each expected change impact.

3. Calculate the average of the change impacts for each business
process, resulting
4. Categorize change impacts differentiating between low, medium and
high change impacts
< 2,5 – low change impact
2,5-3,4 – medium change impact
>3,5 – high change impact

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3 17
Explore: Implications
Change Impact Analysis
Implications (1/2)

Define implications of each change impact

What organizational How is the change What specific activities are What kind of
transition activities need network designed to meet needed to ensure the right communication is
to be executed to prepare the requirements of level of stakeholder required to prepare the
the organization for the identified change impacts engagement is in place to organization for the
identified change impacts (e.g. number of change identify the change impact identified change impacts
(e.g. change of job agents, timeline of change to the organization (i.e. (e.g. communication
descriptions, incentive agent network activities, involvement, commitment, needs, communication
system, goal setting, re- required skill set of awareness)? channels, communication
organization)? change agents)? timeline, key messages)?

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3 19
Change Impact Analysis
Implications (2/2)

Define implications of each change impact

What learning is needed What other consequences

to prepare each are identified as change
stakeholder group for the impacts? What further
upcoming changes (e.g. activities are required to
training topics, delivery plan, execute and to
methods, duration, prepare the organization
transactional scope, for the upcoming change?
business knowledge,
process knowledge,
system knowledge)?

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Explore: Heat map
Change Impact Analysis
Heat map

1. Decide what kind of heat map is required

 Overall heat map

 Heat map per stakeholder group (e.g. Accountant)

 Heat map per process area (e.g. sourcing and procurement)

 Heat map per legal entity, roll-out country, business unit etc. (depending on
project scope)
 Further heat maps

2. Create a heat map indicating the category (low, medium, high) per
process.
3. Optional: Map the change impacts per process (x-axis) with the number
of impacted end users in a chart (y-axis)

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3 22
Appendix
SAP Activate Methodology
SAP S/4HANA Cloud 1902
Business Area in Line of Business / Industry

Operational ERP Industry-specific

Dir capabilities
ec tP
r oc
ur e
me Professional
R&D / Asset Sourcing and nt
Manufacturing Supply Chain
Engineering Management Procurement Services

Extended Production & Enterprise Portfolio and Maintenance Management

Order Promising Supplier Management Controlling and Accounting
Scheduling Project Management

Sourcing and Contract

Production Engineering Product Compliance Advanced Order Promising Project Engagements
Management

Production Operations Product Engineering Inventory Central Procurement Resource Management

Product Lifecycle
Production Planning Warehousing Operational Procurement Service-Centric Billing
Management

Shipping and
Quality Management Project Control Invoice Management
Transportation

Procurement Analytics
Sales Order and Contract
Management
Line of Business /
Industry
Service Service Master Data & Service Operations and
Business Area
Agreement Management Processes

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SAP S/4HANA Cloud 1902
Business Area in Line of Business / Technology

Administrative ERP Real-time foundation

Human Sourcing and Ind Database and Enterprise Information

Finance irec
Resources Procurement tP Data Management Management
r oc
ur e
Accounting and Financial Core HR and Time me
Supplier Management nt Application Platform
Close Recording Foundation
and Infrastructure
Advanced Accounting and Sourcing and Contract
Financial Close Management

Financial Operations Central Procurement

Advanced Financial
Operational Procurement
Operations

Cost Management and

Invoice Management
Profitability Analysis

Treasury Management Procurement Analytics

Enterprise Risk and Line of Business /

Compliance Technology

Business Area
Subscription Billing and
Revenue Management

Subscription Billing and

Revenue Management
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Thank you.
SAP Activate Methodology