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Housekeeping Department: Presented By: Maya A. Abergas

The document outlines various housekeeping positions and their duties at a hotel. It describes roles such as the executive housekeeper, assistant housekeeper, housekeeping supervisor, floor supervisor, public area attendant, linen attendant, room attendant, housemen, and gardener. For each role, it provides a brief overview of responsibilities which generally include cleaning, maintenance, supply management, and supervision of housekeeping staff.

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Kandi Zuen
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666 views12 pages

Housekeeping Department: Presented By: Maya A. Abergas

The document outlines various housekeeping positions and their duties at a hotel. It describes roles such as the executive housekeeper, assistant housekeeper, housekeeping supervisor, floor supervisor, public area attendant, linen attendant, room attendant, housemen, and gardener. For each role, it provides a brief overview of responsibilities which generally include cleaning, maintenance, supply management, and supervision of housekeeping staff.

Uploaded by

Kandi Zuen
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Housekeeping department

Presented by: Maya A. Abergas


Housekeeping positions and duties
• The Executive • Linen and Uniform
Housekeeper Attendant
• Assistant Housekeeper • The Room Attendant
• Housekeeping • Housemen
Supervisor • Gardener
• Floor Supervisor
• Public Area attendant
The Executive Housekeeper
Duties:
• Supervises all housekeeping employees
• has the authority to hire or fire,
• plans and assigns work assignments
• informs new employees of regulations,
• inspects housekeeping personnel work assignments and
requisitions supplies.
Assistant Housekeeper
All the duties and responsibilities of assistant housekeeper
will be as same as that of executive housekeeper in his/her
absence.
Duties and Responsibilities:
• Supervises all housekeeping employees
• has the authority to hire or fire,
• plans and assigns work assignments
• informs new employees of regulations,
• inspects housekeeping personnel work assignments and
requisitions supplies.
Housekeeping Supervisor
Duties and responsibilities:
• Supervise housekeeping staff when they are performing their duties
• Supervise laundry staff duties
• Stock and maintain any housekeeping supply rooms
• Determine and process all guest complaints
• Check all guest rooms are ready for arrival
• Check that all common areas are hazard free and ready for guests
• Conduct daily morning meeting with housekeeping staff and organize all
staff daily
Floor Supervisor

Duties and responsibilities:


• Assign duties to the floor housemen and housekeepers.
• Inspect each room completed by Housekeepers, according to specified
room checklist and ensure that they meet the standards of the establishment
in terms of cleaning, functional and aesthetic value.
• Check stocks of linen and guest supplies and cleaning supplies on floors
and ensure timely delivery of soiled linen to laundry and requisition for
fresh linen from linen room and guest supplies / cleaning supplies from the
stores.
• Follow upon maintenance orders sent to Engineering.
Public Area attendant
This person keeps all lobbies and public facilities (such as lobby
restrooms, telephone areas, the front desk and offices) clean and tidy.
Duties and responsibilities:
• Cleans and maintains all lobbies and public restrooms
• Sweeps carpets
• Empties ashtrays and rubbish bins
• Polishes furniture and fixtures
• Vacuums and polishes elevators
• Keeps the front of the hotel free from trash
Linen and Uniform Attendant
This person is responsible for storing and issuing uniforms, bed
linen and table linen. He or she also takes stock and maintains linen
room supplies.
Duties and responsibilities:
• Sorts items and counts and records number if items soiled
• Places linen and uniforms in containers for transport to laundry
• Examines laundered items to ensure cleanliness and serviceability
• Sends torn articles to the seamstress for repair
• Stores laundered linen and uniforms on shelves after verifying
numbers and type of articles
• Issues linen and uniforms, which are both to be exchanged on a
clean-for-soiled basis only.
The Room Attendant
performs routine duties in cleaning and servicing guest rooms and
bathrooms under the supervision of a housekeeping supervisor.
Duties and responsibilities:
• Enters and prepares the room for cleaning
• Makes the bed
• Dusts the room and furniture
• Replenishes guest room and bath supplies
• Cleans the bathroom
• Cleans the closet
Housemen
This person performs any combination of the following tasks to
maintain guest rooms, work areas and the hotel premises in general in a
clean and orderly manner.
Duties and responsibilities:
• Cleans rugs, carpets and upholstered furniture using a vacuum cleaner,
broom, and shampoo machine
• Cleans rooms, hallways and restrooms
• Washes walls and ceilings, moves and arranges furniture and turns
mattresses
• Sweeps, mops, scrubs, waxes and polishes floors
• Dusts and polishes metal work
• Collects soiled linen for laundry
• Receives linen supplies
Gardener
Duties and responsibilities:
• Spring clean-up (raking, mulching, cutting back shrubs,
grasses, and dead plants)
• Garden Prep (preparing flower and garden beds, adding
compost, planting, mulching)
• Seeding/growing new plants, watering plants
• Managing flower beds around the property

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