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Use Case - Mulesoft

The document discusses a case study of AXA Luxembourg working with a partner to implement a Salesforce CRM and use Mulesoft for system integrations. AXA Luxembourg needed to improve the customer experience, increase productivity, and reduce costs by connecting different internal and external systems. They chose Mulesoft's Anypoint Platform for its security and templates that enabled faster development. Mulesoft's improved error handling and reusable APIs allowed AXA Luxembourg to move beyond custom code and establish best practices through a Center of Enablement team.

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Apoorv Agarwal
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229 views2 pages

Use Case - Mulesoft

The document discusses a case study of AXA Luxembourg working with a partner to implement a Salesforce CRM and use Mulesoft for system integrations. AXA Luxembourg needed to improve the customer experience, increase productivity, and reduce costs by connecting different internal and external systems. They chose Mulesoft's Anypoint Platform for its security and templates that enabled faster development. Mulesoft's improved error handling and reusable APIs allowed AXA Luxembourg to move beyond custom code and establish best practices through a Center of Enablement team.

Uploaded by

Apoorv Agarwal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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CASE STUDY – AXA LEXEMBORG

Worked as Partner with client to create an effective Salesforce CRM & used Mulesoft to integrate multiple systems

AXA Luxembourg, along with AXA Wealth Europe, is part of the AXA Group — which
encompasses over 171,000 employees that serve 105M customers in 61 countries.
To become the #1 preferred insurance company, AXA Luxembourg needed to embrace digital to
move faster as a business, outshine the competition, and better serve their policyholders.
None of these goals were easy, as the company needed to better leverage their data — which
required connecting different homemade systems on-premises and external systems in the
cloud. With custom coded integrations, it was costly and slow to connect systems, apps, and
data.

Objectives

Improving the policyholder experience and increasing employee productivity


For AXA Luxembourg, moving faster as a business required:
•Reducing operational costs and eliminating manual labor by automating key
business processes, such as claims management
•Creating a single customer view of policyholders to resolve their queries faster —
improving the customer experience and employee productivity
•Building an architectural foundation that enables the team to launch future
customer innovations more quickly through reuse
CASE STUDY – AXA LEXEMBORG
Worked as Partner with client to create an effective Salesforce CRM & used Mulesoft to integrate multiple systems

Solution

Moving from custom-code to reusable APIs and integrations


To start, AXA Luxembourg partnered with Cap4 Lab to identify an integration and
API platform that would allow them to move beyond custom-coded integrations.
The AXA Luxembourg team turned to MuleSoft.

They chose Anypoint Platform due to its built-in security and the fact that Mule 4’s
templates and examples enable us to develop more quickly.

Mule 4 made developers' lives easier — the improved error handling capabilities
make troubleshooting issues a breeze

AXA Luxembourg embedded integration and API best practices into their
foundation by creating a Center of Enablement (C4E) — a cross-functional team
charged with enabling teams to move beyond custom-coded integrations and
adopt an API-led approach to integration.

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