Chap 1 R SCM Coyle
Chap 1 R SCM Coyle
A Retail Perspective
John J. Coyle, C. John Langley, Robert Novack, Brian Gibson
Course Instructor
Mustafa Hanan CSCP,CLTD (APICS)
Chap – 1
Supply Chain Management – An Overview
“Change is inevitable, but growth and improvement are
optional”
• According to APICS
• Technology
• Empowered consumer
• Consumers are powered by information
Supplier
Supplier Producer
Producer Customer
Customer
Invoices, sales lit, specs, blueprints, receipts, orders, rules and regs, etc.
• Impulsive activity
• Pep talks, threats
• No teamwork
• Little information exchange
• Forecast mostly guess work
• Low planning
• No interdepartmental harmony
Supply chain management evolution
Stage 1 - Multiple dysfunction
Supply chain management evolution
Stage 2 - Semi functional enterprise
Materials/products/services Payments
Information flow
Tier 2 materials
supplier
Tier 1 materials
Customer
supplier
Customer
Customer
Tier 2 materials
supplier Distributor
Tier 1 service
supplier Customer
Tier 2 service
supplier
Primary Primary
product cash
flow flow
Services Also Have Supply Chains
Fuel supplies
Other
Electric backup utilities
power
Electric
Home
transformers Electrical Power
customers
Utility
Facility
maintenance
Commercial
customers
Programming
services
Janitorial
services