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The document discusses the responsibilities and organization of a hotel housekeeping department. It outlines that housekeeping is responsible for cleaning guest rooms, public areas, offices, and other hotel spaces. It aims to provide a clean, safe environment for guests while protecting the hotel's property. The housekeeping department is typically the largest in a hotel and must be well-managed with proper staffing, supply allocation, cost controls, and record keeping. The organizational structure often includes roles like executive housekeeper, floor supervisors, and various cleaning staff.

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Leslie Amor Namoro
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244 views15 pages

HK102

The document discusses the responsibilities and organization of a hotel housekeeping department. It outlines that housekeeping is responsible for cleaning guest rooms, public areas, offices, and other hotel spaces. It aims to provide a clean, safe environment for guests while protecting the hotel's property. The housekeeping department is typically the largest in a hotel and must be well-managed with proper staffing, supply allocation, cost controls, and record keeping. The organizational structure often includes roles like executive housekeeper, floor supervisors, and various cleaning staff.

Uploaded by

Leslie Amor Namoro
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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Institutional Housekeeping usually covers the following areas:

• Guest rooms
• Hallways and corridors
• Lobby
• Public rooms and restaurants
• Offices
• Stairways
• Windows
• Stores, concessionaire shops
• Grounds
• Linen and laundry area
OBJECTIVES OF HOUSEKEEPING
DEPARTMENT
1. To provide a clean, safe and comfortable environment, which gives
a feeling of security and reassurance to guests.

2. To conform to sanitation requirements of health laws.

3. To protect and maintain the original beauty of the building finishes,


fabrics and furnishings.

4. To extend friendly and courteous service to all guests and to all staff
members of the hotel.

5. To operate with a conscious and cooperative effort toward the


company objective of operating profitably.

6. To train staff members of the hotel in housekeeping services


RESPONSIBILITIES OF HOUSEKEEPING
DEPARTMENT

1. Maintaining of guest rooms and bathrooms on a


high standard of cleanliness.

2. Reporting any repairs needed and seeing these


repairs are made as promptly as possible.
3. Being alert to safety hazards and eliminating condition
which could cause injury to the guest.

4. Practicing sanitation methods which fulfill health law


requirements and furnishing protection for the guest.

5. Disposing of trash neatly and safely.

6. Keeping all public areas clean and inviting.

7. Coordinating pest control services.


8. Furnishing adequate supplies of linens, uniforms, cleaning aids and
printed materials.

9. Making sure that services and employees areas are kept clean and
orderly.

10. Keeping all corridors clean, safe and free of obstruction.

11. Cleaning light fixtures and using wattage.

12. Properly using and maintaining all equipment provided.

13. Practicing cleaning methods which help retain the original beauty of
the hotel.

14. Providing records which are necessary for efficient operation


Housekeeping’s responsibilities can be categorized
into four major areas:

• Management of people, equipment and supplies


• Preservation of the value of the hotel and
maintenance of building finishes, furnishings and
fabrics
• Controlling costs
• Record keeping
1. Management of People, Equipment and Supplies.
Being the largest department in a hotel (making up more than half of
the permanent staff of some establishments), Housekeeping needs to
properly and diligently manage its own people.

-Housekeeping has to operate on a 24 –hour basis, the per shift


schedule must be arranged so as not to hamper operations and services to
guests.

- Briefings have to be conducted on every shift for a smooth transition


and the proper delegation of each staff member’s duties and
responsibilities.
- Equipment must be maintained and must be in good working
condition. The proper turnover of equipment is a must to avoid conflicts and
pinpoint responsibility in case of damage.

- Supplies must also be managed properly and their use maximized and
controlled, but not to the extent of jeopardizing sanitation and cleanliness.
2. Preservation and Maintenance.

- A hotel will be obviously new in its first, second


and even third year. But what about the fifth or
the tenth year? If housekeeping does not do its
job, then the property will deteriorate.

- To preserve the value of the property,


maintenance must be done on a daily basis.
Should the owner decide to sell, the hotel will
fetch a better value if it’s well maintained.
3.Controlling Costs

- As in any organization or industry, cost control is a must


of hotels.
- Housekeeping has a lot of expenses (in terms of
amenities provided for guests, cleaning supplies, linen,
etc.), cost controls within the department is an imperative.

- Maintaining a delicate balance so that stringent cost


controls do not hamper or curtail the delivery of quality of
Housekeeping services is the task of the department head,
who has to teach her staff to avoid wastefulness and to
economize properly. Some hotels give incentives to
employees who came up with ways to control costs.
4. Record Keeping

- Because hotel guests return to a hotel where they


enjoyed good service, warm hospitality from the staff
and a delightful ambience, the hotel has to keep a
record of guests’ requirements, stated in its “guest
history.”

- record for:

1. guest’s preference
2. lost-and-found
3. maintenance of linen inventory records and
employee performance records
ORGANIZATIONAL CHART OF THE HOUSEKEEPING DEPARTMENT
(FOR LARGE ESTABLISHMENTS)

EXECUTIVE HOUSEKEEPR OR
HOUSEKEEPING MANAGER

ROOMSKEEPING PUBLIC AREA LINEN & LAUNDRY


SUPERVISOR SUPERVISOR SUPERVISOR

ROOMBOY HOUSEMAN UTILIY/ LINEN ATTENDANT


MAINTENANCE

PEST CONTROL LAUNDRY


CHAMBERMAID ATTENDANT
TECHNICIAN

MINI-BAR GARDENER/GROUNDS
VALET RUNNER
ATTENDANT MAINTENANCE

STEAM PRESSER/
IRONER
ORGANIZATIONAL CHART OF THE HOUSEKEPING SECTION
(IN SMALLER ESTABLISHMENTS)
Organizational Chart
• Responsibilities of the Executive/Head Housekeeper

 Reports to the Rooms Division Manager


 Directs the administration to all housekeeping services
 Ensures highest standards in respect to sanitation, safety,
comfort and aesthetics
 Oversees the coordination of all housekeeping projects and
programs
 Acts as a source of contact in interdepartmental
communications
 Provides budgets, budget control and forecasts for
Management
• Responsibilities of the Assistant Housekeeper

Reports to the Head Housekeeper


Over sees and coordinates the day to day operation
of the Housekeeping Department
Provides appropriate training to all Housekeeping
personnel
Schedules work assignments
Daily inspection of rooms and areas
Supervision of the stores and linen room
Complies maids rota’s (schedule) and holiday lists
• Responsibilities of the Floor Housekeeper

Reports to Executive/Head Assistant


Housekeepers
Overseas a floor or section of the Hotel
Supervises the maids within the section
Collates data to complete the rooms status/
discrepancy reports

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