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MIS Case Study Assignment

Here are some ways businesses can overcome limitations of smart product and service strategies: - Partner with multiple IT vendors to avoid dependency and increase negotiating power - Implement strict data security and privacy policies/processes to address compliance issues - Invest in training and reskilling current workforce to take on new high-skilled IT jobs - Continuously invest in R&D to keep systems upgraded and avoid obsolescence - Consider outsourcing some IT functions to reduce costs and skill requirements - Diversify product and service offerings to rely less on any single technology component

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Raman Rengarajan
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2K views10 pages

MIS Case Study Assignment

Here are some ways businesses can overcome limitations of smart product and service strategies: - Partner with multiple IT vendors to avoid dependency and increase negotiating power - Implement strict data security and privacy policies/processes to address compliance issues - Invest in training and reskilling current workforce to take on new high-skilled IT jobs - Continuously invest in R&D to keep systems upgraded and avoid obsolescence - Consider outsourcing some IT functions to reduce costs and skill requirements - Diversify product and service offerings to rely less on any single technology component

Uploaded by

Raman Rengarajan
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Case Study 3:

Heidelberg, Honeywell
and Eaton – Smart
Product and Services
Group 2:
1.Peeyush Thakur
2.JyotiPrakash Chowdhury
3.Kothandaraman Rengarajan
4.Supriya Sen
Inputs from Case Study: Heildelberg
World leader in High end printing press for printers and print media producers
 Use of smart product
 Built-in Sensors
 Networking Processors
 IT such as Monitoring and reporting capabilities
 Wireless mechanism
 e-Business (B2B)
 Use of Smart Services
 Detect faulty machines
 Report Heath status of the machines
 Using built-in sensors
 Self monitoring and Networking Capabilities
 Removal and Re-Sale of machines
 Advantages
 Low cost maintenance
 Ease of usage
 Effective Information Sharing
 Optimized printing performance of customers
 Lower repair cost
 Support the regional and global support technical specialists
Inputs from Case Study: Honeywell
Global Conglomerate Petroleum and Refinery control and
Automation Systems
 Use of Smart Services
 PKS (Process Knowledge Systems)
 System of operation and information technology to
 Monitor remotely via network connections on the refineries
 Perform variety of manufacturing support
 Optimization task by customers 
 Advantages
 Fewer False alarm
 Less unanticipated downtime
 Lower Maintenance cost
 Lower Operating Cost
 Increased value for Premium Services which in turn increase the
profit opportunity
 Increase the scope of other services
Inputs from Case Study: Eaton
Axles and Truck part manufacturing. Later diversified with Residential Circuit Breaker
 Use of Smart Product
 Home Heart Beat System
 Water Sensors and Water Shutoff Valve
 Open Close Sensors and Automatic Sensors
 Power Sensors
 Wireless network
 Key Fob Device
 Communicates only with limited range but captures data about the status of your home.
 e-Business (B2C)

 Use of Smart Service


 Monitors the status of various home systems
 Alerts home owner when something is missing through cellphone, emails, SMS

 Advantages
 When out of home or vacation you can remotely
 Control the devices such as : Power outages, Bust Pipes, Unexpected Cold Front, Water Heaters
 Get Status of those devices through : Cellphone , Email, SMS
 Build awareness and connectivity to devices which is already selling turning them into smart products
 Position itself into a Service provider apart from product vendor
 No longer consigned to obscure corner of the industry
 New Business Integrator with new range of partners from Wireless carriers to Insurance companies to Smart
Services
Q1 - Why should manufacturing companies build smart products and provide smart
services?

 Manufacturing Industries are plagued by the following challenges


 High Maintenance cost and Operating cost
 Manual tracking efforts
 Inefficient resource allocation/Reliability
 Logistics difficulties
 No feedback systems
 Slower production cycles
 Less business expansion opportunities
 Competition from Rivals for market share

 In order to overcome and sustain the market share ,the


manufacturing industries must invest and improvise use of IT
and so called Smart Services and Products
Answer to Q1 (Continued)
 "Smart products & Services” leverages the following :
 intelligent, electronic ,electrical and mechanical components
 Connectivity to customers for greater utility , trouble-free operation
and more customer satisfaction throughout the product lifecycle.
 Improved OEE (Overall Equipment Effectiveness)
 Increased awareness and offerings with the product
 Smart Products and Services provide the manufacturing industries with
the edge of technological innovation to carry out its operation in a
streamlined way .It also provides the manufacturing unit the following
advantages :
* Decrease of operating and maintenance cost
* Increase of Market Share and profits
* Increased Customer orientation of the products
Q1 - What business benefits can they gain? Provide several examples beyond those
discussed in this case

 Low Operating cost and maintenance cost Eg AMD


-Lean Processes in FAB Manufacturing
 Increase end-user productivity Eg Dell Customizable Software
 Increase convenience to end-user
 Effective Information Sharing / Tracking Eg Fedex Courier Tracking
Software
 Performance Optimization Eg Ti-Bicycles Demand Based
Forecasting
 Proper utilization of available resources
 Less unanticipated downtime
 Increased value for Premium Services which in turn increase the profit
opportunity
 Increase the scope of other services
 Opportunity to expand into new arenas of Business
 Increase OEE (Overall Equipment Effectiveness)
 Increased Brand Image 
Q2 - What information technologies are used by the companies in this case to build
smart products and provide smart services?

•Please refer to Slide 2, 3, 4 as we have covered already on this


• Other than that IT is used in
Q2 - What other IT components might be used? Give example of the capabilities
they would provide.

 e-Commerce
 Buy and Sell without intermediaries
 Refurbished products can also fetch profits
 Database Management
 We can do Data Mining and implement Fuzzy logic to do Analysis
and trending of Business Operation
 Customer Relationship Management
 Improve customer Behavior and Experiences
 Identify customer purchase / demand behavior trending
 Identify competitive Strategies for effective Decision Making
 Supply Chain Management
 Improvement of logistics
 Ease of part procurement
 RFID
 VNC (Virtual Networking Control)
Q3 - What are the some limitation of Smart Product and Smart services strategies?
Give several examples that a business might encounter and explain how it might
overcome them.
 Increased IT cost for implementers
 Any addition in product and services will add IT cost
 Monopolistic behavior / Market Trends
 CISCO Higher-end Routers - Only vendors that supply (Juniper is still ramping up)
 PMC Sierra
 Communication IC for Japanese, American, European Telecommunication standards
 Dependency on specific IT components (as in case of Eaton it is Wireless Network)
 Dependency on Specific vendor
 Apple depends on PowerPC Micro-Processor only
 Google (Android Mobiles) dependency is on HTC as the only vendor
 Data Security
 A lot of Industry and Government compliances are concentrating on individual privacy. Smart
product and services may intrude into individual privacy.
 There is high risk of capturing individual / business sensitive data
 High Skill Manpower Requirements
 Loss of Employment due to automation
 Sustenance of complex system

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