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Evolution of Total Quality Management

Total Quality Management (TQM) has its roots in the 1920s when statistical theory was first applied to product quality control in Japan and developed further by American experts like Deming. TQM widened its focus from product quality to all organizational issues and processes. It evolved from inspection and quality control approaches to the modern concept of TQM in the 1980s-1990s which emphasizes customer focus, employee involvement, and continuous improvement. Quality awards and excellence models were later introduced to encourage organizations to adopt TQM principles and assess their quality management.

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Kath De Guzman
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952 views14 pages

Evolution of Total Quality Management

Total Quality Management (TQM) has its roots in the 1920s when statistical theory was first applied to product quality control in Japan and developed further by American experts like Deming. TQM widened its focus from product quality to all organizational issues and processes. It evolved from inspection and quality control approaches to the modern concept of TQM in the 1980s-1990s which emphasizes customer focus, employee involvement, and continuous improvement. Quality awards and excellence models were later introduced to encourage organizations to adopt TQM principles and assess their quality management.

Uploaded by

Kath De Guzman
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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Evolution Of Total

Quality
Management
WHAT IS TOTAL QUALITY
MANAGEMENT (TQM)?
describes a management approach to
long-term success through customer
satisfaction. In a TQM effort, all
members of an organization participate
in improving processes, products,
services, and the culture in which they
work.
Evolution Of Total Quality
Management
The roots of Total Quality Management
(TQM)
• Traced back to early 1920s when statistical theory was first
applied to product quality control.
• This concept was further developed in Japan in the 40s lead by
Americans, such as Deming, Juran and Feigenbaum.
• The focus widened from quality of products to quality of all
issues within an organization
The following shows the history of Total
Quality Management
• Inspection
• Quality Control and Statistical Theory
• Quality in Japan
• Total Quality
• Total Quality Management
• Quality Awards and Excellence Models
• Business Excellence
• How the BPIR can help Quality Practioners and Managers
Inspection
• involves measuring, examining, and testing products, process
and services against specified requirements to determine
conformity.
• 19th Century - The use of inspection has been evident
throughout the history of organized production.
• 1911- Frederick W. Taylor helped to satisfy this need.
• He published ‘The Principles of Scientific Management’
• which provided a framework for the effective use of people in
industrial organizations.
Quality Control and Statistical Theory
• Quality Control was introduced to detect and fix problems
along the production line to prevent the production of faulty
products.
• 1920s-  Dr W. Shewhart developed the application of statistical
methods.
•  He made the first modern control chart and demonstrated that
variation in the production process leads to variation in
product.
• Shewart’s work was later developed by Deming, Dodge and
Roming.  However, manufacturing companies did not fully
utilise these techniques until the late 1940s.
Quality in Japan
• 1940s- Japanese products were perceived as cheep, shoddy
imitations.
• Aimed to produce innovative high quality products.
• 1950s- Quality control and management developed quickly and
became a main theme of Japanese management.
• 1960s- Quality circles started it is a volunteer group of workers
who meet and discuss issues to improve any aspects of workplace,
and make presentations to management with their ideas.
• By-product of quality circles was employee motivation
•  Another by-product was the idea of improving not only quality of
the products, but also every aspect of organisational issues.
Total Quality
• 1969- The term ‘total quality’ was used for the first time in a
paper by Feigenbaum at the first international conference on
quality control in Tokyo
• Ishikawa also discussed ‘total quality control’ in Japan
• According to his explanation, it means ‘company-wide quality
control’ that involves all employees, from top management to
the workers, in quality control.
Total Quality Management
• 1980s-1990s-  A new phase of quality control and management
began.
•  known as Total Quality Management (TQM).
•  TQM, developed as a catchall phrase for the broad spectrum
of quality-focused strategies, programmes and techniques
during this period, became the centre of focus for the western
quality movement.
• A typical definition of TQM includes phrases such as:
customer focus, the involvement of all employees, continuous
improvement and the integration of quality management into
the total organisation.
Quality Awards and Excellence Models
• 1988-  The development of the Malcolm Baldrige Award in the
United States.
•  It was developed by the United States government to
encourage companies to adopt the model and improve their
competitiveness.  
• 1992-  A similar model was developed by the European
Foundation of Quality Management. This EFQM Excellence
Model is the framework for the European Quality Award.
•  the main purpose of these awards is to encourage more
companies to adopt quality management principles.
• The models are practical tools
Business Excellence
• TQM models are often called Business Excellence Models
• This is to distinguish the “new TQM” from the past work on
TQM.
• This was because any business improvement programme was
becoming called TQM. Therefore, the name TQM became
tarnished.
How the BPIR can help Quality
Practioners and Managers
• Increasing number of organizations, large or small, have
become involved in TQM/Business Excellence in the new
millennium. The Centre for Organizational Excellence Research
(COER), recognized the need for resources devoted to this area
and launched the BPIR.com in April 2002.
• Today, the BPIR.com members area provides the most
comprehensive information and services related to quality,
quality management, TQM and Business Excellence. Whether
you are quality practitioner or a manager focused on business
improvement, the resources within the members' area will help
you to have a greater impact within your workplace.
Thank you
• Reference link: https://www.bpir.com/total-quality-management-history-of-tqm-and-business-excellence-bpir.com.html?fbclid=IwAR2q_i9wulp-
Xj1JsrWE8QmpqoXvCCejZuIhDKQlp0NQUZ9MR088or2Kt4k

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