VIETNAM NATIONAL UNIVERSITY

INTERNATIONAL SCHOOL

ENGLISH FOR SPECIFIC

PURPOSES UNIT 3: CHANGE
Time: 7:00 – 10:40, 20 September 2021
Mode: MS Teams
Unit 1: Brand.
Lecturer: Dr. Nguyễn Viêṭ Hùng
Cellphone: 0904.810.638
Email: hungvn@isvnu.edu.vn
 UNIT 3:
CHANGE
Describe this
picture
 Question 1

What do you
think about
the picture?
 Question 1

What do you
think about
the picture?
 Question 1

What do you
think about
the picture?
 Question 1

What do you
think about
the picture?
 Discussion: 1. Which of these situations would you find the
STARTING most difficult to deal with?
UP: A&B 2. What has been the most significant change in your life so
far?

◦ 1. Moving house
◦ 2. Losing a pet
◦ 3. Moving to another country
◦ 4. Changing your job
◦ 5. Driving abroad
◦ 6. A new boss
◦ 7. Getting married (again!)
◦ 8. New neighbours
Discussion: Which of these business situations
would worry you most? Why?

◦ 1. You find out that your company will be merging with another company.
◦ 2. You keep your job after a merger, but you are in a less powerful position.
◦ 3. You keep your job after a merger, but you have to take a salary cut.
◦ 4. Your company has to relocate to the other side of the city.
◦ 5. You are asked to relocate to a foreign country.
◦ 6. You are promoted, but are now in charge of a hostile workforce.
◦ 7. You have to move from your own office to a large, open-plan office.
◦ 8. You have to work with a completely new computer system.
◦ 9. You have to decide who to make redundant in your new department after a
merger.
◦ 10. Your company language becomes English.
STARTING UP:
C
Discussion: Which of
these business
situations would worry
you most? Why?
STARTING UP:
C
Discussion:
1. You find out that
your company will be
merging with another
company.
STARTING UP:
C
Discussion:
2. You keep your job
after a merger, but you
are in a less powerful
position.
STARTING UP:
C
Discussion:
3. You keep your job
after a merger, but you
have to take a salary
cut.
STARTING UP:
C
Discussion:
4. Your company has to
relocate to the other
side of the city.
STARTING UP:
C
Discussion:
5. You are asked to
relocate to a foreign
country.
STARTING UP:
C
Discussion:
6. You are promoted,
but are now in charge
of a hostile workforce.
STARTING UP:
C
Discussion:
7. You have to move
from your own office to
a large, open-plan
office.
STARTING UP:
C
Discussion:
8. You have to work
with a completely new
computer system.
STARTING UP:
C
Discussion:
9. You have to decide
who to make redundant
in your new department
after a merger.
STARTING UP:
C
Discussion:
10. Your company
language becomes
English.
 NOW IT’S

YOUR TURN!
VOCABULARY

Group
Discussion
A. Using
correct prefix
VOCABULARY: Check up dictionary for meanings of the following
words:
assess:
centralise:
date:
develop:
grade:
launch:
locate:
organize:
size:
structure:
train:
 YOUR ANSWERS
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Board here!
 A. Using correct prefix
Down- De- Up- Re-
grade centralize date organize
size regulate grade assess
develop
launch
locate
structure
train
 B. Complete the sentences
1. Following the merger, the office layout was …reorganize… to accommodate the new staff.
2. The most successful change in our company was the decision to ………….. the company. Now there is
more opportunity for promotion.
3. It is now so expensive to rent offices in the city centre that many companies are . . . . . . . . . . . . their
operations to purpose-built business parks at the city limits.
4. The company has recently . . . . . . . . . . . .its workforce. Reducing the number of employees is the best way
to stay profitable in the current economic climate.
5. To improve efficiency, the company has introduced new working practices. The HR
department will . . …… ..all sales staff.
6. One of our products hasn't been selling well recently. The marketing team has decided to take it offthe
market and . . . . . . . . . …. . .it next year with new packaging
 B. Complete the sentences
7. The IT department report recommended that the company . . . . . . . . . . .the computer system as soon as
possible.
8. The CEO thinks that too many decisions are made at Head Office. She wants to ... . . . . .the decision-making
process so that branch managers are more involved at an earlier stage.
9. The company has finalised the plans to . . . . . . . . . . . .the disused car-park site. It is
going to become a fitness centre for employees.
10. The logo and slogan are very old-fashioned. We need to …….. .the whole image
of the product and bring it into the 21st century.
11. There is a lot of pressure on the government from consumer groups to . . . . . . .the
industry and remove controls, so customers can benefit from increased competition.
12. Following the report by the legal department and changes in the tax laws, the
management decided to . . . .. the situation and delay making a decision on the takeover.
C. Underline the nouns in Exercise B that make partnerships with the verbs
 CHANGE
D. Discussion
◦ In pairs, describe the changes that have happened in a workplace you know well.
 READING: Mercedes, shining star

What do you think Mercedes can become a shining star?

A. Read the first two paragraphs quickly and decide if the statements are true (T)
or false (F), according to the article (p.24)

1. The fall of the Mercedes luxury brand

was not as severe as other brands.
2. In 2002, Mercedes' losses were its
first for three decades.
3. In 2002, Mercedes cars were famous
for their reliability.
4. Dieter Zetsche is the boss of
Mercedes and Daimler.
 B. Find words and phrases in the first five paragraphs of the article that mean
the same as the following:
1. dramatic (line 2
2. decade (5)
3. breaking down (8)
4. trailblazer (22)
5. rival (23)
6. enviously (24)
7. turnaround (29)
8. bottom line (47)
parent company vs subsidiary
 C. Without looking back at the article, try to match the words to
form common word partnerships.

1. luxury brand
2. chief executive
3. parent company (vs subsidiary)
4. fourth quarter
5. management style
6. fuel-efficient models
7. team approach
8. dramatic effect
D. According to the article, which of these factors helped Mercedes improve its
performance? (p.25)
1. Mr Zetsche's walrus moustache
2. Having BMW as a rival
3. Being hard
4. Increasing jobs
5. Giving workers security for life
6. Using Mr Zetsche's operational experience
7. Cutting jobs
8. Building cars the experts want them to build
9. Lowering product quality
10. Improving the looks of new Mercedes cars
11. Producing new models
12. Using a team approach
 CHANGE

E. Discussion
◦ Imagine you are Mr Zetsche. What other actions would you have taken at Mercedes?
 D. According to the article, which of these factors helped Mercedes improve its
performance?
3,6,7,10,11,12
Language Review: Past Simple and Present Perfect
1. has gone
2. has experienced
3. introduced
4. permitted
5. abolished
6. has recently become
7. has shown
8. declared
9. has also made
10. became
11. have appeared
12. was
13. have changed
 LISTENING: Helping companies to change
A. CD1.14. Anne Deering is Head of Transformation Practice at international management consultant AT
Kearney. Listen to the first part of the interview and complete the gaps with NO MORE THAN THREE (3)
WORDS. You will hear the piece TWICE.

The two important things to take into account when advising businesses which are planning to change are:

1. What are they (1)......................................, how are they going to (2)......................................., and how

will they know they've (3).......................................?

2. Make sure people are (4)...................................... in the change, that they feel this is something they are

doing for (5)......................................, and not something which is being done (6)...................................... .
LISTENING: Helping companies to change
 LISTENING: Helping companies to change

CD 1.15
- First of all, what we think of as change fatigue. Organisations have of as
faced wave after wave of change, programme after programme.

- The second big area that I sec is the ability to get leaders engaged and
aligned around the change, so that leadership speaks with one voice,
leadership provides a role model for the organisation
LISTENING: Helping companies to change

Listening 1.16
1. networks business
2. better value

3. 8,000
4. 72 hours
 LISTENING: Helping companies to change
B. CD1.15. Listen to the second part of the interview and fill in the gaps with ONE (1) word . You will hear the
piece TWICE.
Two main problems that businesses face when going through change are:
First is change fatigue. Organisations have often faced wave after wave of change, programme after
programme. Organisations become cynical about programmes' ability to deliver (1)......................................
change and change that's sustained over time, so it can be hard to bring people along and create
(2)......................................, enthusiasm around change when they've seen it again and again.
Second is the ability to get leaders (3)...................................... and aligned around the change, so that
leadership speaks with one voice, leadership provides a role (4)...................................... for the organisation
and helps the organisation stay (5)...................................... on the change throughout what is sometimes a long
and difficult process.
 LISTENING: Helping companies to change

C. CD1.16. Listen to the final part of the interview, where Anne talks about Nokia-Siemens Networks and
answer the following questions with NO MORE THAN TWO (2) words and/or numbers . You will hear the
piece TWICE.
1. What part of business did Nokia and Siemens merge?
2. What did the merger try to create for the organisation?
3. How many people in the world were involved in the conversation?
4. How long did the conversation last?
 SKILL: Managing meetings

A. Think of two meetings you have attended that were a) successful and b)
unsuccessful. What were the reasons in each case?
 SKILL: Managing meetings
B. CD1.17. Four managers are discussing their company's policy about
smoking. Listen to the meeting and answer the questions.
1. Why are some people not happy wilh the behaviour of the staff who smoke?
2. What is Eduardo's solution to Ihe problem?
3. Why does Mitsuko object to Eduardo's proposal?
4. What proposal does William make?
5. Do the managers reach a decision about the smoking policy?
 SKILL: Managing meetings
HW: Practice File p.12-13-14-15 (Unit 3)
Text bank “Changeability”
Text bank “Changeability”
1.
a. He teaches at London Business School
b. He is an expert on organizational behavior/ change in organization
2.
a. T b. F c. F d. F e. T
f. F g. T h. F
3.
a. Logical b. simple recipe
c. step-by-step approaches d. one single way
e. basic principles f. internal organization
g. environment
 SKILL: Managing meetings
4.
a. adaptability
b. changeability
c. flexibility
d. organizational
e. readiness
f. capable
g. capability 
5. Changeability = readiness to change
 6.
SKILL: Managing meetings
Company President Problems Change Results

Mc Donald Denis Declining sales Restaurants were Market share and

Hennequin and market share redesigned to make them profit rose
more appealing, food
began to be sourced
locally
 SPEAKING: Socializing across cultures
Look at these strategies for dealing with accents. Rank them in order of the
ones you prefer (1 = best strategy, 6 = worst strategy).

• Ask the speaker to talk more slowly.

• Ask the speaker to repeat what he/she said.
• Check that you understand by saying things like 'Are you saying ...?',
• Interrupt and ask questions to slow the speaker down.
• Listen to English radio on the Internet.
• Watch English-language films.

Are there any other strategies you would use?

 SPEAKING: Socializing across cultures

You are all attending a conference on customer care at a large hotel

in New York. You all meet in the hotel restaurant and find yourself
on the same table. You must introduce yourself and have a
conversation. Find out two things you have in common.
1. Work in groups. Choose one of the following roles.
• Manager of a five-star hotel
• Sales Supervisor in a large department store
• Manager of a regional branch of a bank
• Head of Customer Service in a mobile phone company
• Owner of a chain of prestige hairdressing salons
• Manager of a call centre
• Owner of an expensive restaurant
• Sales Representative of a real-estate agency
2. Prepare for the task by looking at the questions below. Make notes of your answers.

3. When you are ready, meet the other members of your group and practise
your social English.
How will you introduce yourself?
What is your name and nationality?
Where are you from?
What is your position and the name of your company or business?
How is the business doing? Is it successful or in difficulties?
How did you travel to the conference?
Were there any problems getting there?
Where are you staying? Are you satisfied with your accommodation? If not, why not?
Have you visited the sights of New York yet? If not, do you want to visit them? If so, which
ones?
Which speakers interest you? (There are four main speakers from the US, France,
Switzerland and Hong Kong.)
Group work: 4 of you collaborate to finish this task 3:00
 Speaking Structure
Structured Answers Talking about your Experience

◦ Three Questions ◦ In my experience...

◦ Regarding the first question...(Answer Q1) ◦ I remember when...
◦ Moving on to the second question...(Answer Q2) ◦ What happened was...
◦ Finally, I think that... (Answer Q3)
◦ One time (when)...
◦ Back when I was...
◦ Preference / Description / Comparison
◦ Position: In my opinion…Personally speaking… ◦ I once...
◦ Reason 1: First of all,… ◦ I remember when...
◦ Example 1: For example… ◦ Back when I was...
◦ Reason 2: Moreover,…
◦ I don’t remember exactly when, but...
◦ Example 2: For example…
◦ (Just) the other day...
 PRACTICING SPEAKING
Make up a presentation about your project, and then record your own voice (around 10-
15’). Please outline your presentation basing on this organization:
1.I would like to tell you something about ........................
2.Firstly, .....................................
3.Secondly, .................................
4.So, first of all, ..........................
5.After we ............................. we then
When you have your own text, please paste it on page (https
://www.naturalreaders.com/online/) or (https://ttsmp3.com/) and choose a suitable man
voice to read it. You can practice your speaking based on it. Until you feel okay, please
record your voice.
WRITING: Email writing 7:00

As --> Writing file page 129

Thank
You
Cách làm việc nhóm Unit 3: Lớp chia thành 6 nhóm, mỗi nhóm 5 người.
Nhóm 1:
Slide 7-20: Dịch toàn bộ các từ, các cụm mới từ TA sang TV (gõ ra bảng xanh). Chia nhóm thảo luận từng câu
hỏi. Hướng dẫn cả lớp thảo luận và đưa quan điểm của nhóm

Nhóm 2:
Slide 21-29: Dịch toàn bộ các từ ở slide 21 từ TA sang TV (gõ ra bảng xanh). Làm bài tập A, B, C, D, Hướng dẫn
cả lớp thảo luận và đưa quan điểm của nhóm.

Nhóm 3:
Slide 30-36: Dịch bài đọc ở slide 31 từ TA sang TV (gõ ra bảng xanh). Sau đó làm bài tập ở phần A, B, C, D, E

Nhóm 4:
Slide 38-43: Làm bài nghe CD1.14 và 1.16, cho cả lớp nghe 2-3 lần rồi hỏi các bạn về cây trả lời và đưa đáp án.
Sau đó dịch nghĩa bài nghe ở slide 42

Nhóm 5:
Slide 44 - 48: Làm bài nghe CD1.17 và 1.16, cho cả lớp nghe 2-3 lần rồi hỏi các bạn về cây trả lời và đưa đáp án.
Sau đó dịch nghĩa bài nghe ở slide 42

Nhóm 6:
Làm bài tập từ Slide 49 đến hết: Hướng dẫn cả lớp thảo luận