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Business Letters: Letter of Complaint

The document discusses the key components and formatting of a business letter, including the heading, inside address, salutation, body, closing, and signature. It emphasizes that business letters should be professionally formatted and contain the sender and recipient's contact information and date. The document also explains the block style format commonly used for business letters and the purpose and placement of each section.

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shaira alliah de castro
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555 views12 pages

Business Letters: Letter of Complaint

The document discusses the key components and formatting of a business letter, including the heading, inside address, salutation, body, closing, and signature. It emphasizes that business letters should be professionally formatted and contain the sender and recipient's contact information and date. The document also explains the block style format commonly used for business letters and the purpose and placement of each section.

Uploaded by

shaira alliah de castro
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Business Letters

Letter of Complaint
Purpose

‰ Used as a way to communicate to


companies

‰ Used to request information, send


information, give feedback on products
or for dozens of other reasons
Why So Picky?
‰ Must look professional

‰ Gives first impression that a potential client


or buyer receives about you

‰ Shows your maturity and professionalism


Block Style Format

‰ In the block format, all parts


of the letter are started at the
left margin.

‰ The body of the letter is


single spaced, with one line
left between each paragraph.

‰ The paragraphs are


not indented.
The Parts of the Business Letter
‰ Heading
‰ Inside
Address
‰ Salutation
‰ Body
‰ Closing
‰ Signature
Heading
‰ Is the address of the sender

‰ May have a letterhead with


this information already
imprinted

‰ Should include the following:

‰ The sender’s address


‰ The senders mailing address
‰ (optional) phone number and e-
mail address
‰ Date being sent
The Importance of the Date
‰ Should be written out in full

‰ Example: April 25, 2005

‰ If using a company letterhead, date line should


be typed three lines below heading

‰ If using a return address, type date line directly


below the return address, leaving no spaces
Inside Address
‰ Is the name and address of the
person or business that you are
sending the letter to, otherwise known
as the addressee.

‰ Type the inside address on the


fourth line under the date line.

‰ Should contain the same


information that will be used on the
envelope.
Salutation
‰ Is the letter's greeting.
‰ Typed two returns underneath
the inside address.
‰ Includes the addressee's
name and courtesy title along
with the greeting. Example:
Dear Mrs.
Pipes
Body

‰ Is where you discuss the


purpose of the letter

‰ Begins two returns below


the salutation

‰ Should be single spaced with


two spaces between each
paragraph
Closing

‰ Is a courtesy signal at the end of


each letter, sometimes called the
complimentary closing
‰ Should be typed two returns
below the body of the letter
‰ Must be kept professional
‰ Use Sincerely, Cordially,
Regards, and Respectfully to
name a few
Typed Name
and Signature
‰ Is the writer's name typed on
the fourth return following the
complimentary close

‰ The writer's title (if any) should


be on the line directly below the
name.

‰ The space in between the


complimentary close and the typed
name, is to be used for the writer's
signature.

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