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Expert System in Business

This document provides an overview of expert systems in business. It defines expert systems as software containing a knowledge base of facts and relationships that can make inferences to support decision making. Expert systems allow human experts to capture their knowledge and make it available to less experienced decision makers. The document discusses the success factors for expert systems, how they came into existence, different types of expert systems, their advantages like consistency and cost savings, and limitations like difficulty capturing all human expertise.

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Amal Krishna
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223 views10 pages

Expert System in Business

This document provides an overview of expert systems in business. It defines expert systems as software containing a knowledge base of facts and relationships that can make inferences to support decision making. Expert systems allow human experts to capture their knowledge and make it available to less experienced decision makers. The document discusses the success factors for expert systems, how they came into existence, different types of expert systems, their advantages like consistency and cost savings, and limitations like difficulty capturing all human expertise.

Uploaded by

Amal Krishna
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Expert System in

Business
PRESENTED BY AMAL KRISHNA CHANDRAN
MEANING

An expert system is the highest form of management computing office automation which
allows the communication and manipulation of documents.

Decision support systems aid in problem solving by allowing for manipulation of data and
models.

Expert systems go beyond traditional manipulation of this type as they allow experts to
‘teach’ computers about their fields so that the system may support more of the decision
making process for less expert decision makers.
MEANING

 An expert system is software that contains a knowledge base of facts and relationships and
has the ability to make inferences based on that knowledge base.
 An expert system is a computer based information system in which knowledge is
represented in data, in which the processing of the knowledge is directed primarily by
computer programs.
 Expert systems represent one of the most advanced facts of information technology. That
is, they aid people in some of the most complex and least understood human information
handling tasks, i.e., decision making, problem solving, diagnosis and learning. They do this
by storing a large amount of factual information on a subject area, together with lines of
reasoning employed by human experts in that area.
The Success of Expert System

 Crystal-clear frontiers or the problem to be tackled.


 Analytical methods, which works well for that area.
 Plenty of high-class wisdom.
 Expert system employs human knowledge captured in a computer to solve problems that
ordinarily require human expertise. These can be used by non-experts to improve their
problem solving abilities. Expert System becomes a knowledgeable assistant to human
experts. They are used to propagate search knowledge resources for improved consistent
results.
How Expert System came into Existence

The development of the expert system came into existence in the late 1970s; due to the advancement
in computing technology Business community has shown their interest in this technology and start
using the computer in their day-to-day operations.

In 1982, Japanese Government made an ambitious plan to build the fifth generation computers. The
aim of this project was to use the computer for the following objectives i.e. Conversation, see objects
and adapt to new task; it will have memory and reasoning capabilities.

Inspiring with this projects both the US and European government initiated and directed their
resources in the direction to develop advance computer systems. Within a short span of time AI and ES
(Artificial Intelligence and Expert System) became the national concern as critics suggested that the
Japanese were intent on dominating the information industry of the 1990s and beyond.
Classes in Expert System

 The consultant
 The expert interface or intelligent front end
 Assistant
 The idiot servant.
Advantages of Expert System

 It improves quality by providing consistent advice and by making reduction in the error rate.
 Expert systems are reliable and they do not overlook relevant information and potential solutions.
 It leads to cost reduction as the human expert is costly.
 Expert system also has educational benefits as it gives training, provides experience &
explanation facilities that can be used as a teaching device.
 It increases output as an expert system works faster than the human beings. As the expert system
is computer based system, it requires fewer people and hence reduces the cost.
 Expert system makes complex equipment’s to work.
 It enhances problem solving as top expert’s judgement is allowed into the analysis in enhancing
the problem solving & increases the user’s understanding through explanation.
Advantages of Expert System

 Expert system is compatible with many managers’ decision styles because of their use of
judgements.
 It is not subject to stress.
 An expert system can outperform a single human expert in many problem situations as it is
faster & consistent.
 Expert system can be used to solve problems whose complexities exceed human ability that
is scope of knowledge exceeds any one individuals’ knowledge.
 Expert system helps to preserve and reproduce knowledge of experts.
Limitations of Expert System

 It is hard, even for a highly skilled expert to abstract good situational assessment when he is under
time pressure.
 Expert system performs well with specific types of operational and analytical tasks.
 The designing and construction of expert system require expert engineers, they are rare and
expensive. This limitation makes an expert system very costly.
 Expert system excels only in solving specified type of problems in a limited domain of knowledge.
 The vocabulary that experts use for expressing facts & relations is frequently limited.
 Another limitation is that most experts have no independent means of checking whether these
conclusions are reasonable or not.
 The approach of each expert to the assessment of the situation may be different, yet it may be correct.
Thank You

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