RESEARCH PROJECT ON

SUPPLY CHAIN MANAGEMENT

OF TOSHIBA WATER SOLUTIONS PVT LTD
Introduction to supply chain management

A supply chain is a network between a company and its suppliers

to produce and distribute a specific product to the final buyer. This
network includes different activities, people, entities, information,
and resources. The supply chain also represents the steps it takes
to get the product or service from its original state to the
customer. Companies develop supply chains so they can reduce
their costs and remain competitive in the business landscape. It is
a crucial process because an optimized supply chain results in
lower costs and a faster production cycle
Supply chain management (SCM) is the active management of
supply chain activities to maximize customer value and achieve a
sustainable competitive advantage. It represents a conscious effort
by the supply chain firms to develop and run supply chains in the
most effective & efficient ways possible. Supply chain activities
cover everything from product development, sourcing, production,
and logistics, as well as the information systems needed to
coordinate these activities.
Introduction to logistics
Logistics management is that part of the supply chain which plans,
implements and controls the efficient, effective, forward and
backward (reverse) flow and storage of goods, services and
information between the point of origin and the point of
consumption in order to meet customers' requirements rather to
the customers’ delight. A professional working in the field of
logistics management is called a logistician. Logistics, as a business
concept, evolved only in the 1950s. This was mainly due to the
increasing complexity of supplying one's business with materials,
and shipping out products in an increasingly globalized supply
chain, calling for experts in the field who are called Supply Chain
Logisticians. This can be defined as having the right item in the
right quantity at the right time at the right place for the right price
and to the right target customers (consumer); and it is the science
of process having its presence in all sectors of the industry.
Company profile
Toshiba water solutions is an international multi-disciplinary environmental services company, headquartered in India that specializes in
providing turnkey services in water and wastewater collection, treatment and disposal. They provide complete, single-source services from
engineering and design to construction and installation of water, wastewater and domestic waste treatment facilities.
They have over 660 employees, with the core design team based in Gurugram. Its technical expertise has allowed it to become one of the
few companies in the space to have unique capabilities in biological treatment, MBR process and Zero Liquid Discharge capability, amongst
others. It has delivered projects in sectors such as oil & gas, power, breweries and tanneries, with clients that include ONGC, IOCL, NTPC,
Coca-Cola, P&G, Bristol-Myers Squibb, Suzuki Motors, YKK, Maxis Tyres, Isuzu Motors and various government bodies. We have also been
involved with projects funded by multilateral bodies, like the World Bank and the Asian Development Bank.
They have provided quality services to industries and municipalities since 1973 and its activities to date encompass over 400 projects in
around 35 countries. For more information, please visit www.toshiba-water.com
MISSION
We shall adopt and internalize a work culture which demonstrates a "we can we
will" attitude to reflect in our daily responsibilities so as to far exceed our
objectives, consistently striving towards market dominance. We will create
historical landmarks forming a strong edifice for the future overcoming all
obstacles pro-actively as our personal responsibility and commitment to create
delight for the customer with impeccable personalized services.

VISION
To be a conscious learning organization maintaining flexibility for change so as
to provide the most customized solutions. Striving towards global market share
whilst maintaining dominance in the domestic market through good hr practice
and excellent customer service.
FUTURE EXPANSION

• Logistics services provider RC plans to invest Rs 3-4 crore (30 – 40 million) in

five years to expand its operations on the back of the boom in Rail activities in
the country.
• As a result of the expansion, the company's turnover is likely to touch Rs 25
crore (Rs250 million) by 2014.
• The company expects to fund its expansion through internal accruals and debt
as it claims to have strong bottom line and cash reserves. The privately-held RC
has been growing at 50 per cent and posted a turnover of Rs 7 crore (Rs 70
million) in 2011-12.
• The company is planning to strengthen its presence in the air cargo segment by
taking private space in the civil aircraft on lease. These would cover five cities in
the country by the next financial year, according to Mr Singh.
• The company doesn't own the vehicles, but hires them through its network of
59 vendors.
OBJETIVES OF THE STUDY
Broad objective:
To understand the supply chain management of “Toshiba water solution”
Specific objectives:
1. To study about the logistics
2. To provide suggestion over the different problems faced
3. To study the procurement procedure
4. To study the general terms and condition of purchase
5. To study various quotations
6. To go through various process data sheet/MR

LIMITATION OF THE STUDY

1. The study is based on the data provided by the company, so the
limitation of the company are equally applicable.
2. The projects which the company has worked on and has faced issues
were not stored and recorded in detail.
3. Research was limited to Toshiba water solutions only.
4. Data was collected from the company records.
Problem statements
Problem statement 1:
Delay and Increase in the rates of logistics due to COVID-19;
majorly in central and south American
Problem statement 2:
Emergences of the bull whip effect in the market
Problem statement 3:
Restrictions on physical presence of engineers at the site due to
pandemic
Problem statement 4:
Copper (Cu) being the main element in the machinery
touched the highest rates in the market which increased the
overall cost of the project
Terms and condition of sales
1.General
2.Acceptance and price
3.Shipment and delivery
4.Delayed delivery
5.Force major condition
6.Cancellation and revisions
7.Retention of title
8.Intellectual property
9.Product safety and safety devices
10.
Design, dimensions and weights
11.
Manufacturing devices and technical information
12.
Warranty
13.
Disclaimer of warranty
14.
Allocation of risk
15.
Limitations of liability in general
16.
Terms of payment
17.
Compliance with law
18.
Time for commencing suit
19.
Applicable law and dispute
Analysis
The main purpose of this study
is to understand the supply
chain management of Toshiba
water solutions pvt limited.
Supply chain management, the
management of the flow of
goods and services, between
businesses and locations, and
includes the movement and
storage of raw materials, of
work-in-process inventory, and
of finished goods as well as
end to end order fulfilment
from point of origin to point of
consumption.
Suggestions
Change in policy – Some changes in policy can ensure smooth functioning of the scm process. As it has been seen in the process that in each step an engineer is required and is
abided by some policy terms and conditions which could be modified accordingly which furthermore can help the people working in each stage.
 
Curtail the bull whip effect created by heavy orders – By ordering the raw material in larger quantity than required creates instability in the market. To reduce this effect from the
market demand should be regulated and measured, and then the order should be placed.
 
 Logistics should be more connected and fastened – In the pandemic as the raw material was delayed which increased the prices of the finished product due to which losses were
incurred, for this situation, logistics should have better coordination thereafter increasing the speed of deliveries.
 
 Limit the use of costly products – As the price of copper touched the heights the use of copper should be limited and must be used when it is necessarily required. This would
neither increase the cost of the final product nor would it be a limitation.
 
 Hire locals at the site location – It is difficult for the engineers to reach at different sites and different locations in different countries frequently which involves high cost to the
company and also increase the time of the projects. For this local engineers could be hired for the projects which would save time and cost.
CONCLUSION:
Today we are essentially operating in a global market. In this era of crumbling economic barriers,
the customer reigns supreme. The successful enterprises in this fiercely competitive economy are
those which are able to ensure a high level of customer satisfaction and at a considerably low cost.
The focus today is not on meeting the customer’s expectations, but on exceeding them. The
strategic role of logistics and supply chain management in this regard becomes vital. To achieve
the objectives of logistic and supply chain management, it is essential to have a well-defined
organizational structure that supports the corporate mission and improves and influence logistics
system performance. With the growing nature and scope of logistics and supply chain management
in the overall performance of the enterprise over the years, there have been changes in the logistics
organizational structure from being a part of various functions like manufacturing, finance, and
marketing to a core function. While designing a logistics organizational structure, firms need to
follow certain principles of organization, like unity of command, span of control, authority and
responsibility, line and staff relationships, centralization and decentralization of power etc. At the
same time, it is essential to take into consideration the various factors like the size of organization,
corporate structure and strategy, the role of logistics and supply chain management in the overall
value-addition activities, availability of IT infrastructural resources, and environmental
uncertainty.
References
SUPPLY CHAIN MANAGEMENT MR. L.C. SHUKLA INTERNATIONAL LOGISTICS
 
MR. RAJESH SHARMA SUPPLY CHAIN MANAGEMENT
 
 
MR. SUNIL CHOPRA BROCHURE OF RC Air & Rail Services
 
WAREHOUSING MR. SANJAY NAIR
 
 
WEBSITES:
 
• www.logisticworld.com
• www.wikiapedia.com
• www.google.com
• www.gati.ltd
• www.srllogs.com
• www.safeexpress.com