Interview Protocol For Qualitative Research
Interview Protocol For Qualitative Research
Definition
Interview protocol is an instrument of inquiry that
Interviewer Skills
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11. Balanced: does not talk too much, which may make the interviewee
passive, and does not talk too little, which may result in the interviewee
feeling he or she is not talking along the right lines
1. Direct questions: ‘Do you find it easy to keep smiling when serving customers?’;
‘Are you happy with the way you and your husband decide how money should be
spent?’
2. Indirect questions: ‘What do most people round here think of the ways that
management treats its staff?’, perhaps followed up by ‘Is that the way you feel
too?’, in order to get at the individual’s own view
5. Probing questions: following up what has been said through direct questioning
6. Specifying questions: ‘What did you do then?’; ‘How did X react to what you
said?’
7. Interpreting questions: ‘Do you mean that your leadership role has had to
change from one of encouraging others to a more directive one?’; ‘
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• Use Prompts
• Make sure that you have set up a second shorter interview to help you clarify or ask
any questions you missed after you have transcribed the interview
• Practice
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2. Collect Consent
3. Use some type of recording device and only take brief notes so you can maintain
eye contact with your interviewee
5. Be sure that both you and the interviewee block off plenty of uninterrupted time
for the interview
6. Have genuine care, concern, and interest for the person you are interviewing
References
• Jacob, A., & Ferguson, S. (2012). Writing Interview
Protocols and Conducting Interviews: Tips for
Students New to the Field of Qualitative Research. The
Qualitative Report, 17, 1-10. Retrieved from
https://nsuworks.nova.edu/tqr/vol17/iss42/3/