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Formal & Informal Communication

Formal and informal communication can be categorized. Formal communication deals with official information sharing through defined channels and structures, while informal communication is more casual information sharing between friends and peers. Some key differences are that formal communication follows official hierarchies and protocols, whereas informal communication is free-flowing. Both types of communication serve important purposes in an organization, as formal communication provides the necessary structure and information flow, while the informal grapevine helps satisfy social needs and can aid in tasks.

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Anshul Bhadouria
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62 views17 pages

Formal & Informal Communication

Formal and informal communication can be categorized. Formal communication deals with official information sharing through defined channels and structures, while informal communication is more casual information sharing between friends and peers. Some key differences are that formal communication follows official hierarchies and protocols, whereas informal communication is free-flowing. Both types of communication serve important purposes in an organization, as formal communication provides the necessary structure and information flow, while the informal grapevine helps satisfy social needs and can aid in tasks.

Uploaded by

Anshul Bhadouria
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Types of Communication

(Formal and Informal)

BCU 241– SEM II


COMMUNICATION

• Communication is transfer of information


from one person to another, whether or not it
elicits confidence. But the information
transferred must be understandable to the
receiver.
TYPES OF COMMUNICATION

FORMAL INFORMAL
COMMUNICATION COMMUNICATION

• Formal communication it • Informal communication


deals with the sharing of it is sharing of
official information with information with friends,
others who need it. peers which has no
skeleton like formal
communication.
Formal Communication
• Vertical -Downward communication:
– instructions, directions, orders\
– feedback

• Vertical -Upward communication:


– data required to complete projects
– status reports, feedback

– suggestions for improvement, new ideas


• Horizontal communication:
– coordination of cooperation
• Diagonal communication:
--free flow of communication
Formal Communication

President

Instructions and directives


Information

Vice Vice
President President

Manager Manager Manager Manager

Efforts at coordination
Importance of Networks

• By a network, we mean the channels through which


messages pass from one person to another.

• These networks may also be viewed as formalized


structures established by an organization for
communication.
Centralized Networks

• One central person

• Unequal access to information

• Central person is at the “crossroads” of the


information flow
Formal Networks

The chain rigidly follows


the formal chain of
command.
Formal Networks

The wheel
The wheel is characterized by the
centralized position of a clear
leader, who is the only one who can
send messages to all members and
the only one who can receive
messages from all members.
Formal NetworkModel

The Y:
The y pattern is somewhat less
centralized than the wheel, but
more centralized than some of
the other patterns.
Decentralized Networks

• Information can flow freely

• No central person

• All members play an equal role in the transmittal of


information
Formal Networks
The all-channel
network permits all
group members to
communicate actively
with each other.
Informal Communication
Information shared without any formally imposed obligations
or restrictions

if an organization’s formal communication represents its


skeleton, its informal communication constitutes its central
nervous system.

eg. “Grapevine“
– An organization’s informal channels of communication,
based mainly on friendship or acquaintance
• INFORMAL NETWORK
Characteristics of Informal
Networks

• Free to move in any direction


• Able to skip authority levels
• Satisfy group members’ social needs
• Helps with task accomplishments
E
C
K
H
Y G I
X
F B D
J
D E
G
J
D F H I B
C C A I
B J Probability
B A K D
Gossip C F
A Cluster A
Single strand
Informal Network Models
Advantage Disadvantage

• Not expensive reveal some degree of error


• Rapid, multidirectional harmful in case of imaginary
• Outlet for anxieties , worries not reliable ,nobody takes
responsibilities
• Promotes unity may cause damage to organization

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