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PNF-Module1 TQM PPT

Total Quality Management (TQM) is a concept created by W. Edwards Deming that focuses on continuous quality improvement in areas like product/service, employee relations, and customer relations. TQM requires an organizational culture that strives to satisfy customer needs by doing processes right the first time to eliminate defects and waste. The structure of TQM integrates staff, customers, and suppliers to maintain quality of work, processes, and results through leadership, learning, and consistency.

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Khylle mhelai Bonete
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48 views24 pages

PNF-Module1 TQM PPT

Total Quality Management (TQM) is a concept created by W. Edwards Deming that focuses on continuous quality improvement in areas like product/service, employee relations, and customer relations. TQM requires an organizational culture that strives to satisfy customer needs by doing processes right the first time to eliminate defects and waste. The structure of TQM integrates staff, customers, and suppliers to maintain quality of work, processes, and results through leadership, learning, and consistency.

Uploaded by

Khylle mhelai Bonete
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 24

Total Quality Management

1
“Introduction to Total Quality Management”

MS. PEARL NOGRA-FABIA


NO. 1
Total Quality Management

INTRODUCTION TO TOTAL QUALITY


MANAGEMENT

• Explain the meaning of TQM


• Define the concept and structure of TQM
NO. 1
Total Quality Management

 In today’s world due to insufficient quality or indifference to


quality lead to disputes, which imposes serious drain on the
financial resources of a company and limits profits potential.
 To be competitive in today’s market, it is essential for
construction companies to provide more consistent quality
and value to their owners/customers.
 To develop better and more direct relationship with their
clients.
NO. 1
Total Quality Management

Total Quality Management (TQM) is a concept created by W. Edwards Deming. It was


originally introduced in Japan after World War II to assist the Japanese in re-building their
economy. The main focus of TQM was and is continuous quality improvement in the areas of
product or service, employer-employee relations and consumer-business relations.

Total Quality is a description of the culture, attitude and organization of a company that
strives to provide customers with products and services that satisfy their needs. The culture
requires quality in all aspects of the company’s operations, with processes being done right for
the first time to eradicate defects waste from operations.
NO. 1
Total Quality Management

TQM is the short form of Total Quality


Management. It is a continuous process
by the management as well as employees
of a specific organization to make sure
future customer satisfaction and customer
loyalty.

TQM is the short form of Total Quality


Management. It is a continuous process
by the management as well as
employees of a specific organization to
make sure future customer satisfaction
and customer loyalty.
NO. 1
Total Quality Management

3 Aspects of Total Quality Management:


NO. 1
Total Quality Management

Important Characteristics of Total Quality Management

Proper communicating and adopting TQM.


Benchmarking or evaluating by comparison
with a standard.
Closer customer relation environment.
Increased training facilities for workers or
employees.
Closer provider relation situation.
Ensuring employee empowerment.
Process measuring
Open organization
Process improvement
Flexible production
NO. 1
Total Quality Management

6 Elements (6 C’s) of Total Quality Management


NO. 1
Total Quality Management

Structure of TQM:
The structure of total quality
management is a continual
improvement concept. It
integrates the staff, customers,
and suppliers of a business or
organization. Moreover, it
maintains the quality of work,
process and enterprise results.
As a result, TQM constitutes the
quality of leadership,
learnability and show
consistency.
 
NO. 1
Total Quality Management

Principles of Total Quality Management


NO. 1
Total Quality Management

Important Characteristics of Total Quality Management

Proper communicating and adopting TQM.


Benchmarking or evaluating by comparison
with a standard.
Closer customer relation environment.
Increased training facilities for workers or
employees.
Closer provider relation situation.
Ensuring employee empowerment.
Process measuring
Open organization
Process improvement
Flexible production
NO. 1
Total Quality Management
NO. 1
Total Quality Management

The framework of Total Quality Management:


Here includes a framework of total quality management. For
example:
 Point out the degree of commitment, list down and key
interest the long term changes required.
 Define the objectives of total quality management.
 Identify resources available and develop an
understanding of the organizational system with the
quality system.
 Detect top management commitment through quality
processes, procedures, and policies.
 Create a participative work environment
 Design plans
 Develop strategies for implementing
 Allocate resources
 Implement & monitor
 Measure benefits in terms of increased customer
satisfaction
 Review and reward
NO. 1
Total Quality Management

Guru’s of Total Quality Management:


NO. 1
Total Quality Management

Guru’s of Total Quality Management:


NO. 1
Total Quality Management

Guru’s of Total Quality Management:


NO. 1
Total Quality Management

Guru’s of Total Quality Management:


NO. 1
Total Quality Management
NO. 1
Total Quality Management
NO. 1
Managerial Economics
NO. 1
Managerial Economics

Q1.1.1-1
“Introduction to Total Quality Management”

Pen & Paper

none
NO. 1
Managerial Economics

Q1.1.1-1

After reading the articles below, choose a


company in Cavite Industrial Zone and
explain :
1.How they practice the total quality
 : Answer the following questions in essay form with minimum of 2 paragraphs. (hand written)

management control in their company.


2.Identify the measures they are applying to
secure the TQM program they have.
3.What are the measures they are applying to
secure TQM in their consumers and employees.
NO. 1
Managerial Economics

Q1.1.1-1

For Flexible Distance Learning:


• Screenshot of hand written answer on bondpaper and uploaded at Edmodo
Apps
For Modular Distance Learning:
• Handwritten bondpaper and submitted at AISAT Campus

• Five days after the discussion.


• September 30, 2020
NO. 1
Managerial Economics

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