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Communication Skills

The document discusses the process of communication in 3 key points: 1) Communication requires cooperation between a sender and receiver where roles are exchanged, and the communication must consider past, present, and future contexts. 2) Communication is a process of reconstruction by the receiver of messages conveyed verbally and non-verbally by the sender, though the reconstructed message is never identical due to differences in symbols. 3) Barriers to effective communication include a lack of shared context, issues encoding or transmitting messages, inattention, differing perceptions, and clashing attitudes between sender and receiver.

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Melody Shekhar
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101 views8 pages

Communication Skills

The document discusses the process of communication in 3 key points: 1) Communication requires cooperation between a sender and receiver where roles are exchanged, and the communication must consider past, present, and future contexts. 2) Communication is a process of reconstruction by the receiver of messages conveyed verbally and non-verbally by the sender, though the reconstructed message is never identical due to differences in symbols. 3) Barriers to effective communication include a lack of shared context, issues encoding or transmitting messages, inattention, differing perceptions, and clashing attitudes between sender and receiver.

Uploaded by

Melody Shekhar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Communication skills

Keyura na vibhushayanti purusham


Hara na chadrojwala
Na snanam na vilepanam na kusumam
Naalamkritaa Na mudhaja
Vanyeka samalam karoti purusham
Yaa samskrita Dharaye
Kshinte khalu bhushanani satatam
Vagbhushanam bhushanam..Bhartuhari

Wednesday, November 16, 2022 bhamidipaty 1


Process of communication

• “Communication” is derived from “communicare” or communico” which


means “to share”

• Communication is a social affair-it enables people to acquire, exchange,


store, retrieve, and process information.

• Communication to occur requires the cooperation between two parties,


one active or at the giving end and the other passive or at the receiving end

Wednesday, November 16, 2022 bhamidipaty 2


Process of communication

• Communication is thus network of interactions and sender and


receiver keep on changing their roles.

• The communication must acquire a true perspective of not only


present requirements of the situation but also its relationship with
the past and its impact on the future.

Wednesday, November 16, 2022 bhamidipaty 3


C20-Oct-164ommon frame of reference of communication
environment

message

source sender channel channel receiver result

sent received

noise

feedback
Wednesday, November 16, 2022 bhamidipaty 4
Communication – the inferential model

• Not just a process of just coding and decoding messages.

• Communication is a process of reconstruction by the communicate of a


communicator’s messages from the constellation of verbal and non-
verbal symbols he or she displays,

• The message reconstructed is never the same as the message sent


because the symbols received by the communicate are never quite the
same as the symbols displayed by the communicator
Wednesday, November 16, 2022 bhamidipaty 5
Barriers of communication

• Absence of common frame of reference

• Badly encoded messages

• Disturbance in the transmission channel

• Poor retention

• Inattention by the receiver,

• unclarified assumptions,
Wednesday, November 16, 2022 bhamidipaty 6
Barriers of communication

• Mistrust between sender and receiver

• Premature evaluation of message

• Different perceptions of reality

• Semantic difficulties

• Vagueness about the objectives

• Misinterpretation of message
Wednesday, November 16, 2022 bhamidipaty 7
Barriers to communication

• Clash of attitudinal nuances,

• Psyco - physical factors

• Selection of wrong language

• A message is hence not just organized language but a verbal means of the
realization of an intention, sometimes the attitude of the sender is at variance
with that of receiver and when attitudinal clash occurs, communication suffers.

Wednesday, November 16, 2022 bhamidipaty 8

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