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AI Chatbot For FAQ Presentation SIH2022 College

This document provides details about a team proposing an AI-based chatbot to answer FAQs for the All India Council for Technical Education (AICTE). The team is from BITS and includes Kevin Shah as the team leader along with 5 other members. Their idea involves building a chatbot using Python, JSON, and a Firebase database that can reduce loads on customer service, be available 24/7, and help understand customer needs by identifying common queries. The chatbot would focus on answering questions about company software/updates and common IT issues.

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Tanu Maurya
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330 views5 pages

AI Chatbot For FAQ Presentation SIH2022 College

This document provides details about a team proposing an AI-based chatbot to answer FAQs for the All India Council for Technical Education (AICTE). The team is from BITS and includes Kevin Shah as the team leader along with 5 other members. Their idea involves building a chatbot using Python, JSON, and a Firebase database that can reduce loads on customer service, be available 24/7, and help understand customer needs by identifying common queries. The chatbot would focus on answering questions about company software/updates and common IT issues.

Uploaded by

Tanu Maurya
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Basic Details of the Team and

Problem Statement
Ministry/Organization Name/Student Innovation: All India Council
for Technical Education (AICTE).

PS Code: DR702

Problem Statement Title: AI based Chatbot to answer FAQs

Team Name: Lakshya

Team Leader Name: Kevin shah

Institute Code (AISHE): 005

Institute Name: BITS

Theme Name: Smart Automation


Idea/Approach Details
Add process flow chart or simulated image of
Describe your idea/Solution/Prototype here:
prototype or any relevant image related to your
⮚ A chatbot is a computer program that simulates human conversation idea
through voice commands or text chats or both.
⮚ The program should hold conversation and will give a human life
feeling while interacting with user.
⮚ These software are used to perform tasks such as quickly responding Describe your Technology stack here:
to users, informing them, helping to purchase products and providing ⮚ Python
better service to customers.
⮚ JSON
⮚ Firebase DB

2
Idea/Approach Details
Describe your Use Cases here Describe your Dependencies / Show stopper here
⮚ Reduce load on customer service employee. ⮚ User - chatbot

⮚ Chatbots are online 24/7, respond immediately, and ⮚ Not flexible


can manage multiple users at the same time.
⮚ Limited conversation flow
⮚ FAQ chatbots are a great candidate to understand
customer needs by identifying their queries and ⮚ Longer training time
behavior. 
⮚ Decision making are limited
⮚ FAQ chatbots can provide information about
company software downloads and updates, as well as ⮚ This process leads to slower response times
answer questions about common IT issues. and expensive solutions.

3
Team Member Details
Team Leader Name: Kevin Shah
Branch (Btech/Mtech/PhD etc): BE Stream (ECE, CSE etc): CSE Year (I,II,III,IV): II
Team Member 1 Name: Deep Patel
Branch (Btech/Mtech/PhD etc): BE Stream (ECE, CSE etc): CSE Year (I,II,III,IV): II
Team Member 2 Name: Kush Gandhi
Branch (Btech/Mtech/PhD etc): BE Stream (ECE, CSE etc): CSE Year (I,II,III,IV): II
Team Member 3 Name: Stuti Gandhi
Branch (Btech/Mtech/PhD etc): BE Stream (ECE, CSE etc): CSE Year (I,II,III,IV): II
Team Member 4 Name: Pankti Patel
Branch (Btech/Mtech/PhD etc): BE Stream (ECE, CSE etc): CSE Year (I,II,III,IV): II
Team Member 5 Name: Tanu Maurya
Branch (Btech/Mtech/PhD etc): BE Stream (ECE, CSE etc): CSE Year (I,II,III,IV): II
Team Mentor 1 Name: Darshan Parmar
Category (Academic/Industry): Academic Expertise (AI/ML/Blockchain etc): Domain Experience (in years):
Team Mentor 2 Name: Type Your Name Here
Category (Academic/Industry): Expertise (AI/ML/Blockchain etc): Domain Experience (in years):
Important Pointers

Please ensure below pointers are met while


⮚ Kindly keep the maximum slides limit to 4 pages
⮚ All the topics should be utilized for description of your idea
⮚ Try to avoid paragraphs and post your idea in points
⮚ Keep your explanation precisely and easy to understand
⮚ Idea should be unique and novel. If it has a business potential more weightage will be given.
⮚ Apart from this PPT abstract of your idea will be asked separately while submitting
⮚ You need to save the file in PDF and upload the same on portal. No PPT, Word Doc or any other format will be supported
⮚ You can delete this slide (Important Pointers) when you upload the details of your idea on SIH portal.

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