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BC-Unit 6

Here are some tips for checking your work: - Read it out loud to yourself. This helps you catch awkward phrasing or grammatical errors. - Check spelling and grammar using spelling and grammar check tools. But don't fully rely on them as they aren't perfect. - Ask someone else to proofread. A fresh pair of eyes is useful for catching mistakes you may have overlooked. - Check that all instructions/requirements have been followed. Make sure you've included everything asked for in the task or question. - Check formatting and layout. Ensure it looks neat and organized. Things like font size, line spacing, paragraph breaks, etc. - Check facts and figures. Verify any numbers

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65 views27 pages

BC-Unit 6

Here are some tips for checking your work: - Read it out loud to yourself. This helps you catch awkward phrasing or grammatical errors. - Check spelling and grammar using spelling and grammar check tools. But don't fully rely on them as they aren't perfect. - Ask someone else to proofread. A fresh pair of eyes is useful for catching mistakes you may have overlooked. - Check that all instructions/requirements have been followed. Make sure you've included everything asked for in the task or question. - Check formatting and layout. Ensure it looks neat and organized. Things like font size, line spacing, paragraph breaks, etc. - Check facts and figures. Verify any numbers

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My Nguyễn Thị Kiều
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You are on page 1/ 27

TRƯỜNG ĐẠI HỌC VĂN LANG

KHOA NGOẠI NGỮ

BUSINESS
CORRESPONDENCE
Working schedule: Week 1  12
Day Lesson At home
1 Introduction to business Read TLTK1: Unit 6
correspondence Read TLTK2: Unit 1, 2, 3, 4
Unit 1: Making Enquiries
2 Unit 1: Making Enquiries Read TLTK1: Unit 6
(cont) Read TLTK2: Unit 1, 2, 3, 4

3 Unit 2: Business Prospects Read TLTK2: Unit 6, 8

4 Unit 3: Contacting
Read TLTK1: Unit 1
(Elearning) customers

5 Unit 4: When things go Read TLTK1: unit 7


Working schedule: Week 1  12

Day Lesson At home


6 Unit 5: Getting things done Read TLTK1: unit 7
(Elearning) Read TLTK2: unit 24
7  Unit 6: Maintaining contact Read TLTK1: unit 3
Read TLTK2: unit 10
8 Unit 7: Customer service Read TLTK1: unit 7
Read TLTK2: unit 24
9 Revision and Midterm Review Unit 1-7
10 Unit 8: Product promotion Read TLTK2: unit 19, 20
(Elearning)
Unit 6: Maintaining contact
6A
STUDY SECTION
Contents
 personal business letters and
emails
 opening/closing
 inviting, accepting and
declining

6
SAMPLE 1
Michael Kennedy
from EuroCom went X
to dinner with Khalid X

AlJalahma from
Arabian Electronics in
Bahrain. Later, he
sent Mr Al Jalahma
details of a new
product. He also sent
the details to Ms
Bugarini, who had
written to him.
SAMPLE 2 X

Michael Kennedy
from EuroCom went
to dinner with Khalid
AlJalahma from
Arabian Electronics in
Bahrain. Later, he
sent Mr Al Jalahma
details of a new
product. He also sent
the details to Ms
Bugarini, who had
written to him.
6.1 PERSONAL BUSINESS LETTERS/EMAILS
Salutation - Dear Mr/Ms/Mrs/Miss . . .
Opening This mentions your feelings - Thank you for your letter. It
about the last contact you had was very interesting to hear
with each other. about the new developments at
Wentol.
Details/Main This says why you are writing
message
now and gives the details.
Close This talks about the future and - Please pass on my best
often mentions some personal wishes to Mr Lund. I hope that
information. he has now recovered from the
flu.
Complimentary - Best wishes
close
6.2 OPENING/CLOSING
Opening • Thank you for your letter/telephone call/email/fax.
• It was a pleasure to see you again at/on ...
• It was good to hear from you again.
• It was a pity that we did not have more time to talk at/on ...
• I am sorry that I missed you when you visited my office.
• Thank you for your letter. It was very interesting to hear about the new
developments at Wentol.
• It was good to talk to you on the telephone today. I was sorry to hear that
you had not been well.
• Thank you for your fax. I was pleased to hear that you will visit us next
month.
Closing • I look forward to seeing you again next time I am in Taipei. If you are ever
in London, please give me a ring or stop by my office.
• Please give my regards to Diana Smith. Please pass on my best wishes to
IC E
PRACT
6.2 OPENING/CLOSING

What opening would you write in each of these situations?


a. You met the addressee on Thursday. She told you that she
had been ill.
b. You had dinner with the addressee last week at his house.
He told you about his holiday in Iceland.
c. You met the addressee in her office last week. She could
only talk for five minutes.
I CE
This message is mixed up. Put the sentences in the correct order and
PRACT divide the message into paragraphs.

1. f
2. b
3. d
4. g
5. c
6. e
7. a
6.3 INVITING, ACCEPTING AND DECLINING

INVITING

ACCEPTING DECLINING
6.3 INVITING
Invitation can be written in different
forms but the main message should
include the following items:
 What event is it?
 When is it?
 Where is it?
6.3 INVITING
STEP 1 My company will celebrate its 50th anniversary in
say what September by holding a dinner at the Crown Hotel
the event on 27 September, from 8 o'clock. We have over
is and 300 guests coming from all over the Gulf.
when
STEP 2 We would be very pleased if you could join us at
invite our anniversary celebration.
them
STEP 3 Please let me know as soon as possible so that I
ask for a can add your name to the guest list.
STEP 1 Thank you for your email and
6.3 ACCEPTING AN
thank your kind invitation to your
INVITATION them anniversary dinner.

STEP 2 I will be in Bahrain from 26-


accept 28 September. I would be
and say delighted to attend your
you look dinner at the Crown Hotel. I
forward very much look forward to
to the seeing you again and …….
event
STEP 3 Many thanks for the
thank invitation.
them
6.3 DECLINING AN INVITATION
6.3 DECLINING AN INVITATION
STEP 1 Thank you for your kind invitation to the opening
thank them of your new showrooms in Milton Keynes on 25
September.
STEP 2 I would very much like to come to the event, but
decline by unfortunately I am flying to the Middle East on 25
giving a reason; September. I am sorry that I cannot join you on
apologise and what I know will be a wonderful evening. I will
say you are certainly visit the showroom when I am next in the
disappointed area.
STEP 3 With apologies once again.
apologise again.
6.4 USEFUL PHRASES
Inviting We would be very pleased if you could join us at . . .
We would be delighted if you could come to . . .
We have pleasure in inviting you to . . .

Accepting I would be delighted to join you at . . .


I would be very pleased to . . .
I am very happy to accept your invitation to . . .
Declining I would very much like to come, but unfortunately . . .
Unfortunately, I will not be able to join you because . . .
I am so sorry, but I cannot come to ... because ...
ICE
PRACT

Write a message accepting and a message


declining this invitation.
ICE
PRACT

Consolidation: a complete letter


6B
ACTIVITY SECTION
Repair or replace?
Jarritos is a small
company in Spain that
makes bottled soft
drinks. The General
Manager, Raul Sanchez,
wants to modernise their
equipment. He saw this
advertisement on the
Internet. Read it and
answer these questions.
a. Does the Alpha Rapid
Bottler use disposable
bottles?
b. Can it bottle fizzy
soft drinks?
WRITING Refer to Writing process and finish the task
6C
THE WRITING PROCESS
Checking your work

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