Scribd
Upload
71 views17 pages

BPO Bhushan Final

The document summarizes the history and growth of business process outsourcing (BPO). It traces the development of BPO from increased international trade during World War 2, to outsourcing of services in the 1990s to present day. India has become a major hub for BPO due to its large English-speaking workforce and policy support from the government and organizations like NASSCOM. The document also outlines some of the major countries and companies involved in BPO as well as India's competitive advantages in the industry.

Uploaded by

nana
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
71 views17 pages

BPO Bhushan Final

The document summarizes the history and growth of business process outsourcing (BPO). It traces the development of BPO from increased international trade during World War 2, to outsourcing of services in the 1990s to present day. India has become a major hub for BPO due to its large English-speaking workforce and policy support from the government and organizations like NASSCOM. The document also outlines some of the major countries and companies involved in BPO as well as India's competitive advantages in the industry.

Uploaded by

nana
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 17

World War II

Increased international trade

1960s 1980s
Importing turns to outsourcing

1990s Present
Services now outsourced BPO begins

Corporate Culture & Brand Finance and Accounting Bangalore & Mumbai, India Global Customers w/ Local Support Core Competencies cut Defects

Productivity Improvements Cost Savings Improved HR Focus on Core Business Competency Increased Capability

Recent Studies Knowledge Disappears and is Transferred to the Outsourcing Partner Poor Quality Control Restoring Operations is Complicated Lack of Loyal Employees Reduction in Strategic Alignment

Global

BPO countries BPO locations by stage of growth

Malaysia Pakistan

Australia Mauritius Philippines India Singapore

Asia Pacific

Thailand Vietnam

South Korea

Brazil

Americas

Chile Venezuela

Jamaica

Mexico

Canada

Czech Republic

Europe, Middle East and Africa (EMEA)

Bulgaria Romania

Russia Ukraine

Hungary Poland Africa

Ireland Israel UK

Infancy

Emerging

Escalating

Established

BPO countries Competing countries


High

Singapore
Holland

Ireland Australia U.K.

Location attractiveness Infrastructure - Communication - Basic infrastructure Country risks/FDI incentives - Attractive incentives - Political environment Time zone attractiveness

Hong Kong

Size of circle corresponds to number of qualified workers India

Romania?

Philippines Mexico China

Low Low High Capabilities of workers Qualifications/capabilities Foreign languages (primarily English) Quality of work/work ethic Cost differential

BPO countries Country specialisation by niche


Russia: High-End Software Engineering .Contact Centers Mauritius: Embedded Software Hardware Services Localization Application Development Philippines: BPO Contact Centers Animation Application Development

Ireland: Packaged Applications Localization Product Development

Canada: Application Development BPO Contact Centers

Israel: High-End Software Learning Systems

Romania: Application Development Contact Centers BPO

India: Application Outsourcing ITO BPO Product Development Contact Centers

BPO
India

Language Education Quality


- Communication - No pirated products

If Chinese Government Policy changes, what will happen?


- Turning point will be by 2010

BPO landscape in India


Large Multinational Corporations EDS Accenture IBM HP Pure Play Indian BPO companies WNS EXL Service ICICI One Source 24/7

Indian BPO Industry Segments


Companies with Captive Facilities AMEX Fidelity DELL Microsoft

Indian Integrated IT-BPO providers


Infosys BPO Wipro BPO HCL Nipuna (Satyam)

Efforts That have Encouraged Indian BPO Industry


1. Indias IT strengths gave the vital initial thrust to the BPO industry as both software technology and manpower was cheaply available in the country. Indeed, it has also helped that BPO industry the organized shape as we see it today was born in India and hence the spawning of the industry BPO became easier 2. NASSCOM the IT industry body promptly embraced BPO into its fold and began actively representing the interests of the Indian BPO industry on international fora. There was a binding body immediately available to BPO companies who they could look up to. 3. Numerous Central and State Government initiatives made high-quality physical infrastructure cheaply available to BPO start-ups. The employment generation potential of the industry is a huge attraction for the government

4. Hero Mindmine is the first organization to launch global BPO Certifications

for Indian BPO professionals from BCI BPO Certification Institute, Inc. USA.

5. NASSCOM has initiated NAC (National Assessment of Competence) a process to identify and certify fresh talent who are potentially employable in the IT industry. This has been done to help the IT industry cut its cost of wrong hiring and also to identify competence gaps
6. NASSCOM has also established a National Skills Registry which includes the database on thoroughly verified human talents who can be employed in the IT and ITeS sectors. 7. All top BPO companies have installed robust systems and processes to ensure the very best of work environment is provided to people and their health, physical safety, career growth and personal development is taken due care of.

September 2011 Infosys plans for $750 million acquisition in BPO space Infosys looking forward to achieve another milestone; the Indian IT giant Infosys is planning to acquire Thomson Reuters. BPOs dial local numbers as West faces trouble With their mainstay international markets in shambles, domestic business process outsourcing, or BPO, firms are focusing on servicing clients within India where new opportunities such as from the government are coming up. Genpact To Acquire US-Based EmPower Research Indias largest business process and technology management company Genpact has signed a definitive agreement to acquire US-based media and business research EmPower Research for an undisclosed sum, the company has said in a statement.
Source : http://www.bpoindia.org/news

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy