External Stakeholders

● Clients
● Competitors
● Suppliers
● Environmental, political, consumer, and other intervenor Groups.
Client

Clients are the people (or organization/business unit/department, etc.) for whom
the project is being undertaken.
Whether it is an internal-company project or an external project, every project
has a client or a customer, who has a business need that will be satisfied by the
successful completion of the project.
Competitor

Competitors can be an important stakeholder element because they are affected by the
successful implementation of a project. Likewise, should a rival company bring a new
product to market, the project team’s parent organization could be forced to alter,
delay, or even abandon its project. In assessing competitors as a project stakeholder
group, project managers should try to uncover any information available about the
status of a competitor’s projects. Further, where possible, any apparent lessons a
competitor may have learned can be a source of useful information for a project
manager who is initiating a similar project.
Suppliers

Suppliers are any group that provides the raw materials or other resources the project
team needs in order to complete the project.

When a project requires a significant supply of externally purchased components, the

project manager needs to take every step possible to ensure steady deliveries.
Intervenor Groups

Environmental, political, social, community-activist, or consumer groups that can

have a positive or negative effect on the project’s development and successful
launch are referred to as intervenor groups.
They have the capacity to intervene in the project development and force their
concerns to be included in the equation for project implementation.
Internal stakeholders

The accountant
Top Management
Functional managers
Project team members
Top Management

In most organizations, top management holds a great deal of control over

project managers and is in the position to regulate their freedom of action.
Top management is, after all, the body that authorizes the development of the
project through giving the initial “go” decision, sanctions additional resource
transfers as they are needed by the project team, and supports and protects
project managers and their teams from other organizational pressures.
The Accountant

The accountant’s is the person in the organization who is responsible for

maintaining cost efficiency of the project teams.
Accountants support and actively monitor project budgets and, as such, are
sometimes perceived as the enemy by project managers.
Functional Manager

Functional managers who occupy line positions within the traditional chain of
command are an important stakeholder group to acknowledge. Most projects are
staffed by individuals who are essentially on loan from their functional
departments.
In fact, in many cases, project team members may only have part-time
appointments to the team; their functional managers may still expect a
significant amount of work out of them per week in performing their functional
responsibilities.
The Project team

The project team obviously has a tremendous stake in the project’s outcome.
Although some may have a divided sense of loyalty between the project and their
functional group, in many companies the team members volunteer to serve on
projects and, hopefully, receive the kind of challenging work assignments and
opportunities for growth that motivate them to perform effectively.
Organisational structure

The word structure implies organization. People who work in an organization are
grouped so that their efforts can be channeled for maximum efficiency.
Elements of Organisational Structure

1.Organizational structure designates formal reporting relationships, including the number

of levels in the hierarchy and the span of control of managers and supervisors.

2.Organizational structure identifies the grouping together of individuals into departments

and departments into the total organization.

3.Organizational structure includes the design of systems to ensure effective

communication, coordination, and integration of effort across departments.
1. Who reports to whom in the structural hierarchy?

This is a key component of a firm’s structure. A span of control determines the

number of subordinates directly reporting to each supervisor. In some structures,
a manager may have a wide span of control, suggesting a large number of
subordinates, while other structures mandate narrow spans of control and few
individuals reporting directly to any supervisor.

For some companies, the reporting relationship may be rigid and bureaucratic;
other firms require flexibility and informality across hierarchical levels.
2.How are individuals collected into larger groups?
Starting with the smallest, units of a structure continually recombine with other
units to create larger groups, or organizations of individuals. These groups,
referred to as departments, may be grouped along a variety of different logical
patterns.
3.This third feature of organizational structure refers to the supporting
mechanisms the firm relies on to reinforce and promote its structure.
These supporting mechanisms may be simple or complex. In some firms, a
method for ensuring effective communication is simply to mandate, through rules
and procedures, the manner in which project team members must communicate
with one another and the types of information they must routinely share.
Other companies use more sophisticated or complex methods for promoting coordination,
such as the creation of special project offices apart from the rest of the company where
project team members work for the duration of the project.
The key thrust behind this third element in organizational structure implies that
simply creating a logical ordering or hierarchy of personnel for an organization is not
sufficient unless it is also supported by systems that ensure clear communication and
coordination across the departments.
Among the most common reasons for creating departments are:
(1) Function—grouping people performing similar activities into similar
departments
(2) Product—grouping people working on similar product lines into departments
(3) Geography—grouping people within similar geographical regions or physical
locations into departments,
(4) Project—grouping people involved in the same project into a department.
Forms of Organisational Structure

1. Functional organizations—Companies are structured by grouping people

performing similar activities into departments.
2. Project organizations—Companies are structured by grouping people into
project teams on temporary assignments.
3. Matrix organizations—Companies are structured by creating a dual hierarchy
in which functions and projects have equal prominence.
Advantages of A functional Organisation

1. Projects are developed within the basic functional structure of the

organization, requiring no disruption or change to the firm’s design.
2. Enables the development of in-depth knowledge and intellectual capital.
3. Allows for standard career paths. Project team members only perform their
duties as needed while maintaining maximum connection with their functional
group.
Disadvantages of functional Organisations

1. Functional siloing makes it difficult to achieve cross-functional cooperation

2. Lack of customer focus

3. Projects generally take longer to complete due to structural problems, slower

communication, lack of direct ownership of the project, and competing priorities
among the functional departments.

4. Projects may be sub optimized due to varying interest or commitment across

functional boundaries.
Advantages of Project Organisations

1. Assigns authority solely to the project manager.

2. Leads to improved communication across the organization and among functional

groups.

3. Promotes effective and speedy decision making.

4. Promotes the creation of cadres of project management experts.

5. Encourages rapid response to market opportunities.

Disadvantages of Project organisations

1. Setting up and maintaining teams can be expensive

2. Potential for project team members to develop loyalty to the project rather than to
the overall organization.

3. Difficult to maintain a pooled supply of intellectual capital.

4. Concern among project team members about their future once the project ends.
Advantages of a Matrix Organisation

1. Suited to dynamic environments.

2. Emphasizes the dual importance of project management and functional
efficiency.
3. Promotes coordination across functional units.
4. Maximizes scarce resources between competing project and functional
responsibilities.
Disadvantages of Matrix Organisations

1. Dual hierarchies (means two bosses.)

2. Requires significant time to be spent negotiating the sharing of critical
resources between projects and departments.
3. Can be frustrating for workers caught between competing project and
functional demands.
Project Management Office (PMO)

A project management office (PMO) is defined as a centralized unit within an

organization or department that oversees or improves the management of projects.

It exist as a separate organizational entity or subunit that assists the project manager in
achieving project goals by providing direct expertise in vital project management
duties such as scheduling, resource allocation, monitoring, and controlling the project.
The PMO Performs The Following Roles:

● Consults on how to follow standards

● Enforces the standards
● Improves the standards
Benefits Of a PMO
● A PMO shifts some of the burden for these activities from the project manager to a
support staff that is dedicated to providing this assistance.
● A PMO serves as a resource center where project teams to tap into expertise from
project management professionals when they need it.
● A PMO serves as a central repository of all lessons learned, project documentation,
and other pertinent record keeping for ongoing projects, as well as for past projects.
Alternative forms of PMO

● Weather station
● Control tower
● Resource pool
Weather Station
Under the weather station model, the PMO is typically used only as a tracking and
monitoring device. In this approach, the assumption is often one in which top
management, feeling nervous about committing money to a wide range of projects,
wants a weather station as a tracking device, to keep an eye on the status of the
projects without directly attempting to influence or control them. The weather station
PMO is intended to house independent observers who focus almost exclusively on
some key questions, such as what’s our progress? How much have we paid for the
project so far? What is the status of major project risks?
Control Tower

The control tower model treats project management as a business skill to be protected
and supported. It focuses on developing methods for continually improving project
management skills by identifying what is working, where the shortcomings exist, and
how to resolve ongoing problems.

The control tower is a model that is intended to directly work with and support the
activities of the project manager and team.
Resource Pool

The goal of the resource pool PMO is to maintain and provide a cadre of trained and
skilled project professionals as they are needed. In essence, it becomes a clearinghouse for
continually upgrading the skills of the firm’s project managers.

As the company initiates new projects, the affected departments apply to the resource pool
PMO for assets to populate the project team. The resource pool PMO is responsible for
supplying project managers and other skilled professionals to the company’s projects.