Re-Charged!

What would happen if all

your Team Members
were really well-trained?
 Life would be so much easier….

• Guests receive better, faster service

• OER & EcoSure scores would go up
• Better Sales & Traffic
• Profits improve
• Happier Team Members stay longer
and work harder
• Turnover would go down
Direct Costs of Turnover
• Replacement costs including cost of recruiting,
advertising, interviewing, prescreening, and hiring
• Paperwork (Ex. Applications, Folders, I-9’s, background
checks, processing fees, etc.)
• Uniforms
• Overtime
• Unemployment
• Hiring Manager Time (interviews, selection, orientation)
• Training costs, including orientation, materials, and on-
the-job training time
Indirect Costs of Turnover
• Productivity Losses
– New team members take time to get up to speed.
• Absenteeism
• Morale Decrease
• Guest Dissatisfaction
• Lost sales and/or customers
• Increased employee absenteeism
• Additional employee departures
How about Team Turnover?

What’s the cost

every time you lose
a team member?
Cost of Turnover

Loss of 1 Team Member:

$1,000 - $3,000
Imagine how better your bottom line would look if
you reduced turnover through better training?
Crunch the Numbers – Example
• 25 Team Members @ 150% Team
Turnover = 38 Team Members lost
each Year
• Using “average” cost of $2,000
• T/O Cost = $76,000/year

• Reduce T/O to 100% = 25 Team

Members Lost each Year
• T/O Cost = $50,000/year
• Saves you $26,000
Team Satisfactionlinks to
Guest Satisfaction
Re-Charged!

JASO
N
 RTT Recharged Objectives
• Describe the Four-Step training method and how each
RightTRACK Training Guide is used
• Demonstrate how to properly train a Team Member using all of
the RightTRACK Training tools
• Understand how to utililize the Re-Charged Proficiency Chart to
Calculate Proficiency Ratings
• Create a Training Success Plan to reach Monthly Training Goals
• Utilize the name badge station awards (King’s Bling) to reward
and recognize team member’s knowledge and execution of BK®
standards
• Discuss Features of Training Café
• Next Steps – Where do I start?
4 Steps to Success
• Preparation
• Explanation & Demonstration
• Performance & Praise
• Follow-up
4 Steps to Success

1. Preparation
– When’s the Best Time to Train?
– Training Materials
– Station
– Yourself
– Trainee
Preparation
4 Steps to Success

2. Explain & Demonstrate the Task

– Explain how to do it
– Show how to do it

Explanation &
Demonstration
4 Steps to Success

3. Performance & Praise

– Practice, Practice, Practice
– Set standards
– Feedback is critical
– Show them a better way
Performance
& Praise
Feedback should be “Crisp”

• Consistent
• Reasonable
• Immediate
• Specific
• Personable
 4 Steps to Success

4. Follow-up
– It never ends!
– Evaluate their performance
– Ask them if they have
questions Follow
-up
– Test ‘em
– Update your training records
– Celebrate Success!
RightTRACK Training
• Less Stress
• Consistent Message
• Visual reminders of the Standards
• Support Tool
• Required Team Training System
DVD’s
• Top 12 Criticals
• Fresh & Ready
• Safety & Security
• Cold Soaking – Fryer
• Kitchen Minder
• Duke Broiler
 TrainRight Guides
• This is your “Trainer Buddy”
• Use it as a Road Map
• Loaded with lots of Details
• Food Safety Concerns
• In case you get lost…
• Hang onto it while you train!
TrainRight Guides
TrainRight Guides
 WorkRight Guides
• Trainee’s Tool
• Step by Step instructions
• Food Safety Warnings
• Quality Tips
• Lots of Pictures
• Keep them in the easels
• Refer to it during training
TrainRight Guides
StationRight Guides
• Station Support
– Set-up
– Maintain
– Close
• Plan – O-Grams
• Food Quality & Safety
• Station Organization
• Matches information on TrainRight Guides
TrainRight Guides
TestRight Guides
• Give test after they’ve
practiced a while
• Written or Verbal
• Evaluation of Trainee and the
Trainer
• Should pass with 80%
• Re-train Team Member on
missed questions
• Update Passport upon
completion

15
 Passports
• Fill in Name – (No Whiteout!)
• Welcome – pg. 1
• Tracks Explanation - pg.2 & 3
• RTT Rating System – pg. 4
• How you will learn w/RTT – pg. 5
• RTT tools Explanation – pg. 6
• Orientation
• Tracks

16
Performance Checklists
 10 Passport Rules
1. You Never Certify a Trainee on their First Day.
2. Passports must be available and visible – keep them in a holder in the
Training Café.
3. The Team member must be observed at least 3 different times to be
certified an Expert.
4. At least one team member on each shift should be observed using the
Performance Evaluation Checklist inside the passport.
5. Test Scores must be written inside the passport after passing the test.
6. What’s in the passport should match the proficiency chart.
7. Passport introduction must be a part of orientation.
8. The passports should be used to communicate performance expectations.
9. Only check off the boxes and sign the checklist when you are 100%
confident they can perform the tasks at “EXPERT” level proficiency.
10. Passports should be followed up on by the RGM & the MUM.
Re-Charged!

Break
Kitchen Activity
Part 1 – Train the Restaurant Trainer
• Role Model the Training Tools/Process
• Will demonstrate how to prepare and train
utilizing all the different tools
• Then it’s YOUR Turn to train!
 Kitchen Activity
Part 2 – Train Your Partner on different tasks
– Team 1 – Broiler & Double Stacker
– Team 2 – Original Chicken & French Fry Cooking
– Team 3 – Drinks & Front Counter
• One is the Trainer & the other is the Trainee, then
switch roles.
• You will have 10 minutes to:
– Prepare (Use the Train Right Guide)
– Gather RTT Tools
– Prepare Station
– Review WorkRight, StationRight, & TestRight Guides
Reminders
• Use TrainRight Guide to guide you through entire process
from Preparation to Follow-up.
– (Keep it in your hand the entire time for reference.)
• Direct the trainee the WorkRight Guides in Easel Binder
• Give them chance to practice & provide CRISPY feedback
• Use TestRight Guide questions to quiz trainee
• Goal: Use Reference materials, experience the
process and see how easy RTT can be.
• 10 min. each round…I’ll let you know when to switch roles.
How did it go?
• As a Trainee, how did this process make you
feel?
• Do you feel that you were set up for
success? Why?
• As a Trainer: Following this process, do you
think that later-on you’ll need to re-train this
trainee?
• Do you feel confident these training tools will
help you in training your teams?
Proficiency Chart
• “One-stop” Team Member tracking tool
• 7 Core Stations
• Used in different ways
– Scheduling and positioning your teams
– Recognition/Incentive tool
– Proficiency Planning tool
• Take you on a “Re-Charged” journey
Re-Charged Proficiency Chart
Updating the Proficiency Chart

• By the end of every month so training & cross-

training goals can be set for upcoming month
• Whenever a team member is hired or terminated
• When a team member is certified as a “3”
• After a TestRight Guide is passed with a 80%
• Notes:
– RGM has the final word on certification
– Managers should not be on the chart
– Email DM an updated chart by 5th of every month
Your Overall Proficiency Rating
This is your Training Scorecard…
• A rating of
– 5 or higher is Excellent
– 4 – 4.9 is Good
– 3 – 3.9 is Satisfactory
– 2 – 2.9 is Fair
– Anything less than a 2 is Poor
• Direct Correlation between Training and
results.
Training Success Plan

• Linked with Proficiency Chart

• Weekly plan to ensure success
• Completed by RGM & email to
MUM by the 5th of the month
• Used to Schedule Team Trainers
• Post next to Proficiency Chart in
Training Café
• Used for new hire training and
cross-training.
• Improves Trainer Accountability
 “King’s Bling”
Broiler Breakfast

Specialty/Fries
Main Boards

FC Service Prep/Salads/Fresh n Ready

DT Service 12 Criticals
 King’s Bling Flowchart
Team Member Receives Training:
• RTT tools utilized
• Test Right Guide used to gauge readiness
• Passport Performance Evaluations completed
• Team Member Certified as an “Expert – 3”

Team Member is RGM Certified when:

• Passport is updated
• Proficiency chart is updated
• Training Success Plan updated
• Team Member receives station award
Skippy
King’s Bling Thoughts…
• Be Consistent.
• Use the Passport Evaluation Checklists as
final certification before awarding Bling
• Be careful not to lower your standards.
• Your Team members are now walking
proficiency charts!
• Use them to motivate your teams to learn
more and perform better.
Celebrate Your Team’s Success!
Have a graduation day on Fridays…
1. Meet with your Management team to determine who
will receive the King’s Bling for that week.
2. Print out a 1-pager with the names & station of your
King’s Bling certifications.
3. Hang 1-Pager at your Training Café to recognize them
4. Congratulate and hand out the King’s Bling on Friday’s
5. Station Certificates are optional (Example on next slide.)
 Re-Charged!
This certificate is awarded in recognition of

Whopper Board Excellence

James Bond
Congratulations!
You Have Achieved Excellence in delivering
Hot and Fresh products to our Guests.
Way to go!!
Certified by
_____________________________ Date_____
Restaurant General Manager
Training Café
• It’s a Break room Make-Over!
• Right Track Training tools
• Recognition Center
• Re-Charged Proficiency Chart
• Training Success Plan
• Fun Posters (stimulate thought)
• TV/DVD player
• Pour and Score Contest Rules
Re-Charged!

How do you recognize

your team members
& make work fun?
 Next Steps…
• Ensure RTT materials are up to date
• Organize them into the Easel Binders
• Create a Training Café that’s a fun, learning environment
• Include a Recognition Board
• Keep your Proficiency Chart updated and current
• Calculate Monthly Proficiency Ratings & Set Proficiency Goals
• Develop a Monthly Training Success Plan
• Email Proficiency Chart and Plan to MUM by 5th of every month.
• Effectively execute Team Training System
• Celebrate Success by awarding “King’s Bling” Station Awards –
Stickers and Certificates
• Hold a Managers Meeting right away!
A couple of questions…
• How will you communicate this to your Assistant Managers
& Team Members?

• How will you determine who gets the King’s Bling station
awards for your current team members?

• What do you want your team members to say to guests

when they ask about the new name badges?

• Is there anything you saw today that you don’t think you can
do at your restaurant?
Your Thoughts…
Final Thoughts…

“You get the best from others

not by lighting a fire beneath
them…but by building a fire
within them.”
Re-Charged!