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Email Etiquette

This document discusses netiquette, or etiquette guidelines for communicating over email and the internet. It provides tips for writing polite, clear emails such as using a professional tone, checking spelling and grammar, being concise, and considering one's audience. Recommendations are made regarding email subjects, responses, attachments, signatures and avoiding issues like ALL CAPS text.

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Amritansh Mishra
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41 views13 pages

Email Etiquette

This document discusses netiquette, or etiquette guidelines for communicating over email and the internet. It provides tips for writing polite, clear emails such as using a professional tone, checking spelling and grammar, being concise, and considering one's audience. Recommendations are made regarding email subjects, responses, attachments, signatures and avoiding issues like ALL CAPS text.

Uploaded by

Amritansh Mishra
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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(Netiquette)

 We expect other drivers to observe the rules


of the road.
 The same is true as we travel through

cyberspace.
 Netiquette - network etiquette or Internet

etiquette
 We interact more and more with the written
word all the time
 Without immediate feedback from the reader,

it’s easy to be misunderstood


 Email is still a formal correspondence
 Think twice about whether or not the content
of your email is appropriate for virtual
correspondence - once you hit Send, anyone
might be able to read it
 Respond to emails within the same time span

you would a phone call


 Use a professional font, not decorative
 Be cautious about sending personal

information
 Should be meaningful
 Should give your reader an idea of the

content of the email


 Should be appropriate, because anyone can

look at the subject, even if the recipient


chooses not to open the message
◦ For example: Confidential: Sale numbers for
October
 When changing the subject, start a new
message
 Respond in the same time frame you would
respond with a phone call
 Be conscious of responding to the sender or

Reply to all
◦ Do not overuse Reply to all
 Be conscious of your recipient
 Don’t expect an immediate response
 Write in a positive tone
 When I complete the assignment versus If I

complete the assignment


 Avoid using negative words

◦ Words that begin with “un, non, or ex” or end with


“less”
 Use smiles , winks ;-) and other graphical
symbols only when appropriate
 Use contractions to add a friendly tone
 Use please and thank you
 Check your grammar and spelling
 Use proper structure and layout
 Be efficient

◦ Emails that get to the point are much more effective


 Address all the questions or concerns to
avoid delays
 Read the email before you send it
 Plz Don’t Abbrvt.
 Try to keep the email brief (one screen

length)
 Use sarcasm or rude jokes
 Respond if you are upset. Take some time to

cool off and consider appropriate response.


 Attach unnecessary files
 Use CAPITALS
 Leave out the message thread
 Use long sentences
 Leave irrelevant information
 When you are sending attachments, include in
the email the filename, and what it contains
◦ Attached: “Project3Proposal.doc” with my proposal.
 Consider sending files in rich text format (rtf)
or portable document format (pdf) to ensure
compatibility
 Attachments often carry viruses
 Identify yourself
 Keep it short
 Ensure a quote or tagline is appropriate for

everyone to see
 What does your email address say about you?
 Should be appropriate to the audience

◦ Consider a second address for professional use


 Consider your first initial and last name
 Don’t reply to spam
 Replying confirms that the address is ‘live’

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