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SHBXCCS001

This document provides guidance on conducting financial transactions at the point of sale in a salon. It discusses point of sale equipment like computers, cash registers, and credit card readers. It describes how this equipment should be used according to design requirements and guidelines. Procedures for opening, closing, clearing, and replenishing the point of sale terminal are covered. Cash handling procedures like arranging cash and documenting sales are also reviewed. The document provides examples of different transaction types and payment methods that may be used at the point of sale in a salon.

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46 views45 pages

SHBXCCS001

This document provides guidance on conducting financial transactions at the point of sale in a salon. It discusses point of sale equipment like computers, cash registers, and credit card readers. It describes how this equipment should be used according to design requirements and guidelines. Procedures for opening, closing, clearing, and replenishing the point of sale terminal are covered. Cash handling procedures like arranging cash and documenting sales are also reviewed. The document provides examples of different transaction types and payment methods that may be used at the point of sale in a salon.

Uploaded by

ndrwmillet
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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SHBXCCS001 -

Conduct Salon
Financial
Transactions
1. Give three (3) examples of equipment that
may be used at the point of sale.
• Computer: PC (Personal Computer)/Desktop/Laptop/Server
• Cash Register:Cashier Register/Cashier Machine/Point of Sale (POS) System/Cash
Till/Cashier Terminal
• Credit Card Equipment:Credit Card Reader/Card Payment Terminal/Card Swipe
Machine/Payment Processor/Card Payment System
• Electronic Transfer: Digital Transfer/Online Money Transfer/Electronic Funds Transfer
(EFT)/E-Payment/ Online Banking
• Cash Drawer:Cash Box/Money Drawer/Register Cash Tray/Cash Register Drawer
• Bar Code Scanner:Barcode Reader/Barcode Scanner/Barcode Reader Device/QR Code
Scanner/Scanner Gun
• EFTPOS Equipment/Machine (Electronic Funds Transfer at Point of Sale):Card Payment
Terminal/POS Terminal/Payment Processor/Payment Terminal/Card Swipe Machine
2. Explain how point of sale equipment should
be used.

In accordance with the design criteria or


Following the design requirements. Or As per
the design parameters.
3. Describe the guidelines that must be followed
when opening and closing point of sale terminals in
the workplace.
4. Why would a point of sale terminal
need to be cleared?

When other team members are about to use it.


When colleagues are preparing to use it.
As other staff members are getting ready to
use it.
5. List three (3) examples of cash
handling procedures.
• You can arrange a cash drawer by placing twenties through
ones or ones through twenties all facing the same direction.
• The adjustment should be configured identical to currency.
• Sustaining the liquidity.
• Calculating money.
• "Ensuring equilibrium for the point of sale terminal."
• Ensuring the safety of both monetary and digital transactions.
• Documenting financial activities
6. How can you record the sale when a payment is
made with cash?

Whenever cash is collected, a record of


the transaction is generated by printing
a receipt and keeping a duplicate copy.
7. What guidelines must be followed when
performing cash handling procedures?

Management Protocols
or
Employment Guideline
8. Why is it important to replenish small change during
quite times?

Restocking small change during slower


periods is a more efficient way to avoid
running out of change when things get
busy.
9. Identify what factors would need to be
considered when deciding if a salon will need a staff
member to attend the POST full time

Business type,
venue arrangement,
staff duties,
staffing levels
security measures
10. True of false? Circle the correct answer.
Poor professionalism and quality of service can cause
a client to move to a competitor salon?

TRUE
11. Identify 4 (four) transaction errors.

• Data input error occurred.


• Price entry mistake was made.
• Incorrect change was provided to customers.
• The customer chose not to continue with the
purchase.
• client doesn’t have enough money for payment
12. What should you do if an error occurs?

• Take prompt remedial measures.


• Adhere to the established workplace protocols and
procedures.
• Complete any pertinent documentation in the case of
transaction errors.
13. Identify what documentation should be kept at
the POST.
14. How can you ensure that there is always
adequate supplies of documentation?

Make sure to verify prior to both opening and


closing a point of sale terminal.
15. Identify the different methods of sales &
payments that you will need to be familiar with
entering into the cash register.

• Cash transactions
• EFTPOS transactions
• Credit card transactions
• Check payments
• Gift certificate
redemptions
16. Identify the procedure for entering EFTPOS
payments into a POST.

• Running the card through the Point of Sale Terminal (POST)


• Requesting the client to specify their account type and, and
cash withdrawal amount
• Inputting the transaction details
• Prompting the client to verify the transaction amount
displayed on the EFTPOS pad screen, enter PIN, and press the
OK button.
17. How can you communicate what payment method is
required?

Inform the customer about the available payment methods


at the salon and inquire about their preferred choice.
18. How can you make the clients aware of payment
options available before they approach the POST?

Place a notice on the window or desk


indicating the accepted payment methods.
19. List four (4) examples of transactions conducted
at the point of sale.
20. Identify the benefits of vocalising the
information as your processing a payment?

Prevents blunders
Shares timely information
21. Multiple choice. Circle the correct answers.
During point of sale transactions, you must state
verbally to the client:

(a) How much the total payment is?


(b) How much each product or sale cost?
(c) How much change they will receive?
(d) All of the above.
22. Correctly calculate the change that must be
tendered to the client if the total cost of the goods
and/or services is $48.25 and the client gives you
$60.00.

$11.75
23. Identify cases in which you would need to
provide a refund, replacement or repair for
products or services Under Australian Consumer
Law.
24. True or false? Circle the correct answer.
If a customer simply changes their mind, you are
legally required to give them a refund.

FALSE
25. Identify four (4) ways in which a refund
policy can be beneficial for a business.
26. True or False? Circle the correct answer.
Under the consumer law, if a client does not have
a receipt (proof of purchase) you are not obliged
to issue a refund.
27. What is the name of an Act that informs
consumers & businesses of their rights &
responsibilities?
28. Identify the relevant information that must be
listed on a receipt for a refund.
29. Identify the steps you would take when
balancing a terminal or register throughout the
day.
30. Identify (4) four areas you would need to
look at if a POST has errors when amounts are
being balanced.
31. What is a cash float?
32. List the steps taken to separate the cash float
from the sales in the register.
33. When requesting additional change for a
register, what form should you fill out?
34. Why should you regularly check what
amounts of change is in the register?
35. What information can be obtained from a
register printout?
35. What information can be obtained from a
register printout?
36. True or False? Circle the correct answer.
Under Australian consumer law, businesses are
not required to provide a receipt for all sales
transactions.

FALSE
37. Multiply Choice. Circle the correct answer.
Removing and transporting cash and non-cash
documents should be done according to
38. Identify who is usually responsible for
removing and transporting cash and non-cash
documents from the register?

FALSE
39. When counting cash, what are some steps
you can take to minimise errors made?

FALSE
40. Identify 4(four) non-cash Items.

FALSE
41. Why is it necessary to determine the balance
between the register reading and the sum of cash
and non-cash transactions?

FALSE
42. True or False? Circle the correct answer.
It is not necessary to report to the supervisor
about any discrepancies between the register
reading and cash or card sales.

FALSE
THANK YOU!

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