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Quality Audit

This document discusses different types of quality audits, including adequacy audits done every 1-3 years to check suitability, and compliance audits done more frequently to check documented systems. It describes product, process, internal, supplier/vendor, and third party audits. Internal audits can be first, second, or third party. Third party audits result in ISO certification that is valid for 3 years. Non-conformities identified during audits are typically minor or major, and result in a non-conformance report and corrective action. While audits are usually not a surprise, the specific samples examined may be unexpected.

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3K views9 pages

Quality Audit

This document discusses different types of quality audits, including adequacy audits done every 1-3 years to check suitability, and compliance audits done more frequently to check documented systems. It describes product, process, internal, supplier/vendor, and third party audits. Internal audits can be first, second, or third party. Third party audits result in ISO certification that is valid for 3 years. Non-conformities identified during audits are typically minor or major, and result in a non-conformance report and corrective action. While audits are usually not a surprise, the specific samples examined may be unexpected.

Uploaded by

api-3774614
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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QUALITY AUDIT

NOT A HIDE-’N’-SEEK GAME


‘Fact finding’ practice
To verify compliance
Unlike inspection which is a ‘fault
finding’
Types of Audit
 Adequacy
Done at intervals of 1-3 years
Revisit procedures and processes to check
suitability with environment
Revisit business processes
Look for improvement in process
Gaps called “Areas for improvement”
 Compliance
More frequently- quarter/semester
Documented systems available
People drawn from outside the system
Product Audit May be contractually
agreed with the customer.
The customer sometimes employs an
external agency for doing so. If not, done
with internal auditors
Planned to be performed at the final stage
of inspection
Features: Unannounced, Reinspected
PROCESS AUDIT – done by Inspectors
/Engineers
INTERNAL AUDIT:
First party audit – By your internal system
Second party audit
a) Supplier audit
b) Customers audit product
Third party audit
Consultant/agency- Normally certification is
accompanied eg: ISO 9000 – valid for 3 years
subject to success of 5 surveillance audits. If there
is non conformance you are given 3 months time
for corrective action. If there is non conformance in
process, then it is stated by auditors that it should
be in place before the next surveillance.
VENDOR/SUPPLIER AUDIT

Two stages
i) Induction Audit – Pre-
announced
ii) Performance Monitoring
Audit – Surprise/ announced
NON-CONFORMITY

MAJOR – System documented but practice


not done
MINOR - Deviation from sytem
eg: 1) Procurement from approved source
not done - Score is 9 out of 10
2) Obsolete documents found in the
work place
Minor non conformances are
realized as a symptom and
more samples are taken. If
symptoms do not get repeated,
then they are dismissed as
“sporadic”
Action warranted if symptoms
repeated
Non Conformance Report (NCR)
given to process owners.

Contains particulars of:

- What is the Non conformance


- To what does it attribute to
- Explain why it is an NC
“AUDIT IS USUALLY NOT A
SURPRISE EVENT.”

Surprise is in “WHAT IS THE


SAMPLE PICKED UP”.

Bhel-Trichy, audit is done in


June and December every year.

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