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Revision Lecture

This document discusses professional and ethical communication in engineering. It covers various types of verbal communication like interviews, meetings, and presentations. It also discusses non-verbal communication cues like posture, dressing, facial expressions, and time management. Written communication forms include letters, memos, reports and emails. The document emphasizes presenting a professional image through clear speaking, appropriate language, and managing verbal and non-verbal cues. Impression management is important for an individual's, organization's and company's image. Effective communication is a key part of any profession, including engineering.

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Farai Moyo
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27 views23 pages

Revision Lecture

This document discusses professional and ethical communication in engineering. It covers various types of verbal communication like interviews, meetings, and presentations. It also discusses non-verbal communication cues like posture, dressing, facial expressions, and time management. Written communication forms include letters, memos, reports and emails. The document emphasizes presenting a professional image through clear speaking, appropriate language, and managing verbal and non-verbal cues. Impression management is important for an individual's, organization's and company's image. Effective communication is a key part of any profession, including engineering.

Uploaded by

Farai Moyo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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FACULTY OF ENGINEERING

AND THE BUILT ENVIRONMENT

PROFESSIONAL AND INDUSTRIAL STUDIES (PIS)


CE318 PROFESSIONAL AND ETHICAL
COMMUNICATION IN ENGINEERING

LECTURER: DR. P. TAKAVARASHA


Professional communication in organisations
 1. Verbal

 2. Non-verbal

 3. Written
1(a) Formal verbal communication
 Interviews
Briefings/Meetings
Presentations/Conferences
Group Discussions
1 (b) Informal verbal communication
 Also known as GOSSIP or the GRAPEVINE
2. Non-verbal communication
(i) Posture
(ii) Dressing
(iii) Chromatics [colour]
(iv)Objectics [artefacts e.g., shades,
watch, bag, belt…]
Non-verbal communication (cont.)

(v) Facial expression


(vi) Oculesics (eye contact, eye movement)
NVC- (vii) Chronemics (time management)
NVC-(viii) Olfactics (communication by means of
smell)
NVC-(ix)Proxemics and (x) Haptics
 Personal  Professional
Verbal and nonverbal communication
 Even though discussed separately, verbal (oral) communication and
nonverbal communication operate together

 They can complement, contradict or reinforce each other

 All the same, the focus is on how to consciously and intentionally


‘look’ and ‘sound’ and actually BE ethical and professional in one’s
verbal and nonverbal communication
3. Written Communication

Is in the form of:


 Letters

 Memoranda

 Circulars

 Notices

 Reports

 Proposals

 E-mails
IM in Verbal & Nonverbal Comm

Verbal Nonverbal
 Simple language  Appropriate
use/manipulation of all
 Clarity of speech nonverbal cues, i.e.
 Movement
 Avoidance of
vulgar/profane/foul language
 Use of time, space,
distance
 Avoidance of gap fillers e.g.,  Dress, colour coding
umm, er, ah, you know etc.
They make you sound unsure of
 Smell etc
IM in verbal and non-verbal communication

AVOID QUARRELLING AVOID QUESTIONABLE DRESSING


Impression Management (IM)
 Impression management is a goal-directed conscious or
unconscious process in which people attempt to influence the
perceptions of other people about a person, object or event; they do so
by regulating and controlling information in social interaction
(Piwinger & Ebert 2001,pp. 1–2).
IM in personal image
IM is usually used
synonymously with
self-presentation, in
which a person tries to
influence the perception
of their image.
IM in personal behaviour

AT WORK OR IN PUBLIC PLACES


IM in organisational image

 The notion of impression management also refers to practices


in professional communication and public relations, where the
term is used to describe the process of formation of a
company's or organisation's public image.
IM in company image

Company premises/building(s) Company premises/building(s)


IM of company image

COMPANY VEHICLE COMPANY VEHICLE


Perception is often more powerful than fact
Although this is a principle of business
and marketing, scientists and engineers
should not forget that their professions
are businesses too.
And effective communication is part of
that business.

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