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Communication

This document discusses communication, including definitions of communication, modes of communication, verbal and nonverbal communication, barriers to communication, and how to make communication effective. It defines communication as a process, an art, and a tool. The main modes of communication discussed are oral, written, body language, visual, and symbolic communication. It notes that tone of voice accounts for 38% of communication while words only account for 7%. Barriers to effective communication include both external barriers like noise and distraction, as well as internal barriers stemming from experience, environment, and other factors. The document emphasizes listening as important for effective communication and outlines the 7 C's theory of effective communication involving completeness, conciseness, consideration, clarity, concreteness

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Anamika Saini
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70 views26 pages

Communication

This document discusses communication, including definitions of communication, modes of communication, verbal and nonverbal communication, barriers to communication, and how to make communication effective. It defines communication as a process, an art, and a tool. The main modes of communication discussed are oral, written, body language, visual, and symbolic communication. It notes that tone of voice accounts for 38% of communication while words only account for 7%. Barriers to effective communication include both external barriers like noise and distraction, as well as internal barriers stemming from experience, environment, and other factors. The document emphasizes listening as important for effective communication and outlines the 7 C's theory of effective communication involving completeness, conciseness, consideration, clarity, concreteness

Uploaded by

Anamika Saini
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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COMMUNICATIO N

COMMUNICATION - DEFINITION
1. 2. 3. 4. 5.

It is a process It is an Art It is the identity of a Person It is the Potentiometer It is a tool

MODES OF COMMUNICATION

1. 2. 3. 4. 5.

Oral Communication Written Communication Body Language Visual Communication Symbolic Communication

VERBAL/NONVERBAL COMMUNICATION WORDS 7% Tone of Voice 38% Body Language 55%

WORDS Tone of Voice Body Language

BARRIERS TO COMMUNICATION

1. External Barriers (Physical Barriers)


2. Internal/Mental/Psychological Barriers

EXTERNAL BARRIERS
Noise Physical Distance Abnormal Environmental Conditions Distraction of any kind

DISTRACTION
Average person speaks at a rate of about 150 words per minute The capacity to listen is at the rate of 1000 words per minute The difference creates idle time for mind sufficient enough for distraction of mind.

INTERNAL BARRIERS
Cause of Internal Barriers

Experience Environment Society Religion Culture Language Politics

INTERNAL BARRIERS
1. 2. 3. 4.

Word Meaning and pronunciation Feelings and Emotions Apprehension Perception

PURPOSE OF COMMUNICATION

The purpose of communication is to achieve the results.

EFFECTIVE COMMUNICATION

- A Definition

THE COMMUNICATION FLOW IN ORGANIZATION

The Flow of communication in an organization is just like flow of blood in human beings. Three Types of Communication organization1. Vertical 2. Horizontal 3. Diagonal

in

an

HOW TO MAKE THE COMMUNICATION EFFECTIVE

Art of Listening (listening contributes 45% of communication)

WE HAVE TWO EARS AND ONE MOUTH

So!!!!!!!!!!!!!!! Speak Less Listen More

TYPE OF LISTENERS
Reflective/Attentive/Active Pencil

Listeners

Listeners Pretenders Selective Listeners Empathetic Listeners

BUDDHA'S- 4TYPE OF LISTENERS


Buddha compared listeners to four different kinds of clay pots. (i) the first clay vessel is one that has holes at the bottom. If we pour water into it, it runs right out. In other words, whatever we teach that person is useless. (ii) the second clay vessel is one that has cracks in it. The water seeps out. These people cant remember. Cracks in its understanding. (iii) the third clay vessel is one that is completely full. So full of views that it can not learn anything new! (iv) hopefully, we should be the fourth kind - empty vessel without any holes or cracks. Completely empty. Ready to learn new things.

HOW TO MAKE THE COMMUNICATION EFFECTIVE


1.

2.
3. 4. 5. 6. 7.

Art of Listening (listening contributes 45% of communication)Having awareness and knowledge of different types of listeners and of their effectiveness Use of Proper Words Effective Use of Gestures ( Body Language) Understand Feelings Flexibility Self Esteem Be Sincere

7 CS THEORY

OF

EFFECTIVE COMMUNICATION

This theory is applicable to both Oral and communication1.Completeness 2.Conciseness 3.Consideration 4.Clarity 5.Concreteness 6.Courtesy 7.Correctness

Written

COMPLETENESS
Keeping in view the receivers mind set, the sender must convey the complete communication. The main features of the complete communication are1.They

are Cost and Time savings 2.No Question is left in the receivers mind 3.It develops Decision making skills in the receiver 4.It Persuades the audience/readers/receivers

CONSCIOUSNESS
It is the Communication in the least possible words without forgoing the other Cs of the effective communication. The main features of the concise communication are1. It is also both time saving and cost saving 2.It provides short and essential message in limited words 3.It highlights the main message by avoiding excessive and needless words 4.It is more appealing and comprehensive 5.It is not repetitive in nature

CONSIDERATION
While communicating the sender must take into consideration The audiences mind-set, view point, background, educational level, his problems, requirements, self respect and feelings & emotions. The main features of the consideration communication are1. Emphasize on You approach 2.Exhibit interest in the audience. It stimulates the (+) response in audience 3.It shows optimism towards the audience. Emphasizes on What is possible and not on What is impossible 4.It lays stress on +ve words like jovial, committed, thanks, warm, healthy, help etc.

CLARITY
IT emphasizes on a specific message or goal at a time
1.It

makes understanding easier 2.Clarity of thoughts and ideas enhances the meaning of communication 3.It makes use of exact, appropriate and concrete words

CONCRETENESS
It emphasizes on particular and clear rather than fuzzy and general type of communication. The main features of the concreteness of the communication are1.It

is supported with specific facts, figures and examples 2.It uses the clear, unambiguous words that enhances the clarity of the communication. 3.Concrete messages are not misinterpreted.

COURTESY
Sender should be sincerely polite, judious, reflective ,enthusiastic and respectful to the receiver. Communication with courtesy has got the following features1.It takes into consideration both viewpoints and the feelings of the receiver. 2.Courtesy message is positive and focused at the audience. 3.It uses the words showing respect to the audience. 4.It is not biased at all.

CORRECTNESS
It implies no grammatical errors in a message which ensures no communication- gap. Its main features are1.The message is exact correct and well-defined. 2.The correct message boots the confidence level of audience and creates better impact on them. 3.It checks the precision and accuracy of the facts and figures used in the message. 4.It uses appropriate and correct language/code in the message.

CONCLUSION
Awareness aboutThe The The The 7

importance of communication
modes of communication barriers (External & Internal) to communication Factors responsible for the effectiveness of communication

Cs Theory of Effective Communication

will make us the effective communicators

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