Training on Basics of Change Management and

Team Building

Initiated and Organized By:

Trainer: Nebiyu Samuel /Consultant, New Africa

Business Consulting/

Feb 3, 2024
Adama, Ethiopia
Climate Setting
Let’s know each other

• Full name
• Organization
• Best quote/book
• Hobby
 Why are we here?

Prisoner On vacation

Accidental Explorer
(crash lander)

I am here to…
Your Expectations?

From From
The Course The Facilitator

From From
Others Me
Housekeeping Items

Ground Rules Time table

Active participation Start 8:30

Tea break 10:30 (30 min)

Respect each other’s idea

Lunch 12:00
Mobile on silent mode
Start 8:00

Be on time
Tea break 3:15 (30 min)

No side talk Finish 5:00

Assignments

Coordinator

Time Keeper

Energizer

Reporter/PR
 of the training

Imparting the Practical Team Building Strategies

Why Ethiopian youth migration?
• The Ethiopian youth migration depends on factors
such as:
individual decision
peer pressure
 misinformation
unemployment
 absence of change
low income and absence of free interest loans to work to
start a business.
Inspirational Quotes
Those who cannot change
their minds cannot change
anything.”

George Bernard Shaw

• Change will not come
if we wait for some
other person or some
other time. We are
the ones we’ve been
waiting for. We are
the change that we
seek – Barack Obama
15
Cont’d
•change is the situation in
which individuals,
groups ,organizations and
countries make adjustments
to the matters they face.
 Outline

1
• Meaning of change
2 Process of change
3 Change management
4 Basic concepts of teamwork
5 Team building strategies
THE CARROT, THE EGG
AND THE
COFFEE BEAN
Put three pots of water over the fire.
In the first pot, put some carrots.
In the second pot, put some eggs.
In the third pot, put some coffee beans
that have been grounded into coffee powder.
Boil all three pots for 15 minutes.

Take out what you put in.

The carrots went in hard.
They are now soft.

The eggs went in soft inside.

Now they are hard inside.
 The coffee powder has
disappeared.

But the water has the colour and the

wonderful smell of coffee.
Now think about life.

Life is not always easy.

Life is not always comfortable.

Sometimes life is very hard.

 Things don’t happen like we wish.

People don’t treat us like we hope.

We work very hard but get few results.

What happens when we face difficulties?
Now think about the pots.

The boiling water is like the problems of life.

We can be like the carrots.

We go in We come out soft and weak.

tough and strong.
We get very tired.
We lose hope.
We give up.

There is no more fighting spirit.

Don’t be like the carrots!

We can be like the eggs.

We start with a soft and We end up very hard and unfeeling

sensitive heart. inside.
We hate others.
We don’t like ourselves.

We become hard-hearted.

There is no warm feeling, only bitterness.

Don’t be like the eggs!

We can be like the coffee beans.

The water does not change the

coffee powder.

The coffee powder changes the water!

The water has become different because of the coffee powder.

See it.
Smell it.
Drink it.

The hotter the water, the better the taste.

We can be like the coffee beans.

We make something good from the difficulties we face.

We learn new things.

 We have new knowledge, new skills, new abilities.

We grow in experience.
We make the world around us better.
To succeed, we must try… and try again.
We must believe in what we are doing.
We must not give up.
We must be patient.
We must keep pushing.

ffi c ul ties
di

proble
ms
handle with care
Problems and difficulties give us the chance to become stronger… and better…
and tougher.
What are we like when things
do not go well?

Are we like the carrot…

or the egg…

or the coffee bean?

Be like the coffee bean!
 Features of Modern Organizations

1. Customer focused

2. Competitiveness

3. Change Agent

Mention change management tools that you are

aware of
Meaning of Change
What is change for you?
Managing Planned Change
Change
Doing things differently

Change
Goals
GoalsofofPlanned
PlannedChange
Change
Altering, replacing or transforming
Improving
Improvingthetheability
abilityofofthe
the
organization
organizationtotoadapt
adapttoto
changes
changesininits
itsenvironment
environment
Change
new method, approach, process

….don’t do different things, but

do things differently…Shiev
Keira
Internal forces

• New Technologies
• New Strategies
• Employee attitude and behavior

The desire for

• Customer satisfaction
• improve quality
• improve service
• improve staff motivation and retention.
47
External Forces/ PESTL
 The Political
 The Economic Environment
 Social Conditions
 The Technological Environment
 Competitive Environment
 Legal Conditions

48
What can be changed?
• Attitude …mindset education
• Vision
• Mission
• Structure
• Working System
• Standards
• Socio-material
• Working climate in general
Cross-Arm Exercise
 Why to Manage change ?

• The objective is to maximize the collective benefits for

all people involved in the change and to minimize the risk
of failure.
 Types of Change

• Planned : deliberate and conscious

• Reactive change : unplanned, spontaneous
• Technological change : change due to technology
• Episodic/Transformational : Infrequent, discontinuous
+ intentional , - radical or second order ,replacement of
a strategy or programme....BPR
• Continuous change /Transitional: ongoing, evolving +
cumulative, first order or incremental, quality and project
programmes....Kaizen, BSC, ISO
Phases of Change

Pre-positioning Implementation Consolidation

• Communications • Reporting
• Background and processes
Change • Communications
Management • Implementing new
training organizational
• Preparations for structure
change • Training Needs
• Job analysis and Analysis
key post • Training
Change

recruitment • HR policy
• Some technical development
changes in line • Implementing • On-going support for change
with business and technical changes • Succession Planning
Change plans in line with • Review of changes and benchmarking
Business and • Communications
Change plans
Phase 1 Phase 2
Phase 3: 19 to 36 months
0 to 6 months 7 to 18 months
Time
 Cont’d…

Unfreezing Changing Refreezing

Kotter’s Eight-Step Plan for Implementing Change

Establish a sense of urgency by creating a compelling reason

Form a coalition with enough power

Create a new vision

Communicate the vision

Empower others to act on the vision

Plan for, create, and reward short-term “wins”

Consolidate improvements

Reinforce the changes

Lesson ?
 Common Reasons for Change Resistance
• It is inevitable
• Self-interest
• Fear of the unknown
• Conscientious objection or differing perceptions
• Suspicion
• Conservatism
• Fear of massive lay-offs
• Fear of losing of authority and control over workers
Resistance …Insights

• 15% of the workforce are eager to accept it

• 15% of the workforce are resistant to it
• 70% is sitting on the fence, waiting to see
what happens
Be Deaf to Negative Thoughts
The four categories of resistance
• Protesters who openly make their objections
known to the organization and colleagues however
once issues are identified they can be considered and
managed.
• Zombies have no strong opinion and are happy to
go along with any proposed changes without
offering any constructive comment.
• Saboteurs like to show that the old ways were
fine and openly finds fault with any new
systems or process change and seek opportunities to
make the change fail.
• Survivors accept the change and make best use of
any new situation for their own advantage.
Law of
Correspondence

The more you believe in

what you do, the easier it is
for you to convince someone
else.
 The ADKAR Model for Successful Change
• ADKAR is a foundational tool for understanding
“how, why and when” to use different change
management tools.
• The five building blocks of successful change
Awareness of the need for change
Desire to participate and support the change
Knowledge on how to change
Ability to implement required skills and behaviors
Reinforcement to sustain the change
 The Effective Management of Change

Effective Change Equals

• Altering Mind-set
• Harnessing Motivation
• Shaping Behavior
  65

Basic Rules for Change

Keep an open mind to change.

Maintain a positive attitude.

Don’t’ make excuses & question current practices.

Think about how to do it, NOT why it can’t be done.

Just do it!!

Have Fun!!!
Promise For Change
① Do not say it cannot be done.
Cont’d
•② Do not fear a failure.
Cont’d

3) Do not deny opinions of others.

Respect others opinion.

68
Run away from change traps!!!!!!!!!!
GROUP ASSIGMENT-TO BE PRESENTED

Chose any organization/ you are affiliated with/ and suggest what to be
changed and why?
እንኳን ደህና መጡ!

Welcome!
TEAM BUILDING
TEAM

Total
Effort from
All
Members
“Coming together is a beginning
Keeping together is progress; and
Working together is success” Henry Ford

79
What is the lesson?
 What is Team?
“A team is a group of people working together
towards a common goal” Clark

“A team is a group of people bound together by a commitment

to reach a shared goal.” Wilkes

“A team is two or more persons who come together for a common

purpose and who are mutually accountable for results”
(Blanchard & Ken)
81
Importance of teamwork

Together people can accomplish

more than individuals can do on
their own.
 contd.
• Can learn from each other
• Improves relations among the employees
• Healthy competition among the team
members.
• Output at a faster pace
• Creates synergy (high motivation,
performance level)
• Higher quality of decision making
 Tablet Making Exercise
• 3 cans
• 2 small yellow balls
• 2 small green balls
• 1 small orange ball
• 1 small light blue ball
• 1 small red ball
• 4 green pieces of paper
• 8 yellow pieces of paper
•
84
 Look the Picture and Define Team Work

‘’The ratio of We’s to I’s

is the best indicator of the
development of a team’’
Lewis B. Ergen
Effective Team Elements
PURPOSE
•
Basic component of any team or team mission
•Without purpose, team members do not know what they are suppose to do

•Purpose gives the team:

•Direction

•Focus
Clear roles and responsibilities

Proper knowledge and skill

Create conducive environment for togetherness
A boat does not go forward if each
one is rowing their own way.
So the target
must be in
same direction
Group purpose
must be the
same
For better Team Work
There is no “I” in

“TEAMWORK”.

It’s less me

more
So there should be
collective effort
we
Strong Leadership - always at the top

• The more able

leader, more
effective the team.
PROCESS
• Refers to the way a team identifies a
problem, develops a solution, analyzes data,
or reaches agreement
• With process, a team can:

•Meet goals

•Make decisions

•Plan and organize its work

•Solve problems
COMMUNICATION
• The exchange of ideas and
feelings in a way that respects
everyone’s contributions
• When team members communicate effectively,
they:

•Encourage cooperation among themselves

•Promote continuous improvement

•Help to prevent and resolve conflicts

COMMITMENT
• Willingness to give 100% of yourself
• Commitment can:
•Build belief in the team and its goals
 INVOLVEMENT
• Everyone should be encouraged
to participate
• Ensuring involvement means the
team:

•Benefits from the skills and talents of all members

•Values individual differences

•Encourages input that may help it meet goals or solve problems

Understanding, Trust and Mutual
Respect
Feeling free to
share opinions
and problems

Protection and
affection
No one is perfect, know the limitations

When we have problem, don't blame it others, lets

share it whatever if it is credit or blame.
 Common faith

Celebrate and reward team achievements

Do respect others, others respect you back

Michael,
If you can’t pass,
you can’t play.
Coach Dean Smith to
Michael Jordan.
Unity is the strength
In nutshell; basic elements of effective teamwork
• Strong leadership
• Clear Roles and responsibilities
• Effective communication
• Collaboration
• Participative decision-making
• Commitment and accountability
• Learning and sharing
• Supervision and monitoring
• Flexibility
What is the main difference between hunting and farming?
Look at the Picture and Define Team Work
Team Skills
Listen
Question

Participate

Persuade

Share

Help Respect
 Success and Team Work

SUCCESS IS THE SUM OF COMMON GOALS PLUS RELATIONSHIP PLUS

TRUST

106
 Team…

“The whole is greater than the sum of its individual parts”

The total sum of results of teams working separately is always less

than teams working together- synergy
 What Work Teams Need

Team-
Oriented Team-Based
Work Culture &
Structures Training Environment

Coaching Rewards
Lesson?

110
 Team…
‘’Teamwork divides the task and double
the success’’ J. Maxwell

111
Stages of Team Building

• Self-Directed Work Teams develop in four stages:

1. Forming
2. Storming
3. Norming and
4. Performing
 Stage 1: Forming
• This beginning stage lasts a few days or weeks.
• People think about their new tasks and new
environment.
• Members plan their
work and their new roles.
• Emotions are positive.

• The work team should also learn about team processes

in preparation for rough times ahead.
• They need to learn the rudiments of conflict
resolution, communication, time management, and
group decision-making.
 Stage 2: Storming
• The anticipation and enthusiasm of the forming stage
quickly falls away as the team faces a numerous of
technical, interpersonal and social problems.

• They fight and argue.

• People feel frustration,

resentment, and anger
as problems fester and
work goes undone.
 Stage 3: Norming

• Here, the team works through individual and social

issues. They establish their own norms of behavior.
Members begin to trust each other.

• As the team develops interpersonal skills, it also works

on other skills.

• Members become increasingly skillful at problem

solving.

• They cross-train and learn new job skills.

 Stage 4: Performing
• Now things begin to click. Members help each other,
conflict is de-personalized, problems are solved and
successive goals achieved and exceeded.

• Satisfaction and pride become the dominant emotions.

• The team takes pride in their work, pride in their
accomplishments, and pride in their team. Individuals
take pride in their membership.
Causes of Team Conflict
• Scarce Resources
• Communication breakdown
• Personality clashes
• Goal differences

119
What is the lesson?

120
0911089765
Communication
Caring
Contagious Energy
Confidence
Collaboration
Commitment
How to Collaborate?