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Types of Communication Breakdowns

Communication breakdown refers to a failure in exchanging information between individuals or groups. It occurs when the intended message is not received, understood, or interpreted correctly. There are several types of communication breakdowns, including semantic issues due to language or cultural barriers, technological problems with devices or internet, and psychological factors like lack of trust or defensiveness that hinder dialogue. The purpose of a communication breakdown is to identify weaknesses in the communication process and indicate issues that need to be addressed to improve information exchange.

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745 views16 pages

Types of Communication Breakdowns

Communication breakdown refers to a failure in exchanging information between individuals or groups. It occurs when the intended message is not received, understood, or interpreted correctly. There are several types of communication breakdowns, including semantic issues due to language or cultural barriers, technological problems with devices or internet, and psychological factors like lack of trust or defensiveness that hinder dialogue. The purpose of a communication breakdown is to identify weaknesses in the communication process and indicate issues that need to be addressed to improve information exchange.

Uploaded by

silverredfield118
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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COMMUNICATION BREAKDOWN

Communication breakdown refers to a failure or


disruption in the process of exchanging information
and ideas between individuals or groups. It occurs
when the intended message is not received,
understood, or properly interpreted by the recipient.
CHARACTERISTICS
OF
COMMUNICATION
BREAKDOWNS:
1. LACK OF CLARITY:
Messages may be unclear or ambiguous, making
it difficult for the receiver to understand the
intended meaning.
2. MISINTERPRETATION:
Communication breakdowns often involve
misinterpretation of spoken or written messages,
leading to misunderstandings and confusion.
3. RESISTANCE OR
DEFENSIVENESS:
When there is a breakdown in communication, people
may become defensive or resistant to feedback or
suggestions, hindering effective dialogue.
4. FRUSTRATION OR CONFLICT:
Communication breakdowns can generate frustration
or conflict between individuals or groups attempting
to communicate.
TYPES OF
COMMUNICATION
BREAKDOWNS:
1. SEMANTIC BREAKDOWN
This occurs when there is a misunderstanding or
misinterpretation of words or language. It may happen due to
differences in vocabulary, cultural context, or language
barriers.
EXAMPLE:
Two colleagues from different countries are discussing a project,
and one uses a slang term that the other person is not familiar with,
leading to confusion and miscommunication
2. TECHNOLOGICAL
BREAKDOWN:
This occurs when there are issues with the
communication technology being used, such as a
poor internet connection, distorted audio, or
malfunctioning devices.
EXAMPLE:
During a video conference, the participants experience
frequent disconnections or audio problems, preventing
clear communication.
3. PSYCHOLOGICAL BREAKDOWN:
This occurs when there are emotional or psychological
factors that hinder effective communication. It may include
issues such as aggressive or defensive behavior, lack of
trust, or personal biases.
EXAMPLE:
During a team meeting, one team member feels
undervalued and reacts defensively to feedback,
resulting in a breakdown of communication.
4. CULTURAL BREAKDOWN:
This occurs when there is a lack of understanding or
respect for different cultural norms, values, or
communication styles.
EXAMPLE:
In a multicultural team, a team member from a direct
communication culture may interpret a polite
disagreement from a team member from an indirect
communication culture as agreement, leading to
misunderstandings.
The function or purpose of communication
breakdown is to highlight areas of weakness
or ineffectiveness in the communication
process. It serves as an indicator that there
are issues or barriers that need to be
addressed in order to improve
communication and ensure effective
information exchange.

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