ANNA

UNIVERSITY
MBA-AC-TECH
STRESS MANAGEMENT
UNIT-III
UNIT III CRISIS MANAGEMENT
UNIT III CRISIS MANAGEMENT - Implications –

People issues – Environmental issues –

Psychological fall outs – Learning to keep calm –
Preventing interruptions–Controlling crisis –
Importance of good communication –
Taking advantage of crisis–Pushing new ideas–
Empowerment.
CRISIS MANAGEMENT CONCEPT
Crisis Management is an
organization's process- and
strategy-based approach for
identifying and responding to a
threat, an unanticipated event,
or any negative disruption with
the potential to harm people,
property, or business processes.
CRISIS MANAGEMENT IMPLICATIONS
Crisis Management prepares the individuals
to face unexpected developments and
adverse conditions in the organization with
courage and determination.
Employees adjust well to the sudden changes
in the organization. Employees can
understand and analyze the causes of
crisis and cope with it in the best possible
way.
WHAT IS THE PURPOSE OF CRISIS
MANAGEMENT?
Crisis Management is an
organization's process- and
strategy-based approach
for identifying and responding to a
threat, an unanticipated event, or
any negative disruption with the
potential to harm people, property, or
business processes.
THE 5 P'S OF CRISIS MANAGEMENT
The National Crisis Management
Framework provides a comprehensive
approach to understanding the
components of a crisis or the 5Ps of crisis
management:
 Predict,
 Prevent,
 Prepare,
 Perform and
 Post-Action and Assessment.
WHO ARE THE PEOPLE IN CRISIS MANAGEMENT?
Members of a crisis team are usually
employees who hold other positions in the
organization; often, team members
are human resources managers, heads of
departments, senior managers, public
relations representatives, communications
and marketing executives, key operational
staff, and site managers.
ENVIRONMENTAL ISSUES IN CRM
Environmental issue and
management
In its broadest sense, management of
environmental issues encompasses a
diverse set of management
decisions, programs, tools, and
technologies that respond to or
integrate environmental issues into
all aspects of business
competitiveness.
ENVORONMENTAL ISSUES AND CRISIS
MANAGEMENT
Events such as a fire, explosion,
major chemical release, hurricane or
flood can cause significant
environmental damage, personal
injuries and sometimes deaths, and
have considerable adverse business
impacts on companies, both in terms
of money and reputation.
PSYCHOLOGICAL FALL OUTS
Crisis is a state of feeling; an internal
experience of confusion and anxiety to
the degree that formerly successful
coping mechanisms fail us and
ineffective decisions and behaviors take
their place.
As a result, the person in crisis may
feel confused, vulnerable, anxious,
afraid, angry, guilty, hopeless and
helpless.
LEARNING TO KEEP CALM
Tips to calm down
Breathe. ...
Admit that you're anxious or angry. ...
Challenge your thoughts. ...
Release the anxiety or anger. ...
Visualize yourself calm. ...
Think it through. ...
Change your focus. ...
Have a centering object.
 PREVENTING INTERRUPTIONS
Here's what to do.
Log your interruptions. ...
Use routine meetings to address non-urgent
issues. ...
Budget time for interruptions. ...
Use your calendar's “available” and “unavailable”
functions. ...
Politely say “no” ...
Keep your team in the loop. ...
Set up your tech to reduce distractions. ...
Take your time responding to an issue.
WHY
 IS IT IMPORTANT TO CONTROL INTERRUPTIONS?
Left unchecked, they can affect
focus and cause deadlines to slip.
This can make us feel fatigued,
frustrated, and guilty because we
struggle to manage ourselves or
others.
These feelings become
interruptions in themselves,
overwhelming us even more.
CONTROLLING CRISIS
Crisis control is the process
by which an organization deals
with an unexpected event that
threatens to harm the
organization or its stakeholders.
 HOW DO YOU CONTROL CRISIS?
 Anticipate the Crisis: ...
 Collect Updated Data and Information: ...
 Identify Your Crisis Management
Team: ...
 Set a Clear Focus Point: ...
 Break Down the Problem: ...
 Create a Fast Crisis Plan: ...
 Be Open Minded:
IMPORTANCE OF GOOD
COMMUNICATION
Communicating during a crisis often
requires candid and timely
communication.
Failure to communicate can severely
damage trust, and can lead to rumors
running out of control.
In order to remain in control, you need
to deliver accurate and comprehensive
messages to your stakeholders.
WHAT IS THE IMPORTANCE OF COMMUNICATION IN CRISIS
MANAGEMENT?
Communication is foundational to
crisis management.
It provides clarity and direction for
employees, customers and partners
in an otherwise uncertain and
confusing time.
TAKING ADVANTAGE OF CRISIS
1. Prepare ahead of time.

2. Improve your crisis management

plans.

 3. Learn to take advantage of

a crisis from other organizations.
HOW DO YOU TAKE ADVANTAGE OF A CRISIS?
Prepare ahead of time. ...
Improve your crisis management plans. ...
Learn to take advantage of a crisis from
other organizations. ...
Get out in front of the crisis. ...
Control the narrative. ...
Use the crisis to gain resources.
PUSHING NEW IDEAS
Don't do what is expected. It's simple to jump to the
ideas we know that work and the ones we're
comfortable with. ...
Push yourself to think in new ways. There are not
many things in this world that can only be done in one
way. ...
It's okay to fail. ...
Be original. ...
Write down your ideas.
EMPOWERMENT
Empowerment is the concept in
management that if employees
are given information, resources,
and opportunity at the same
time as being held responsible
for their job outcomes, then they
will be more productive and
have higher job satisfaction.
 WHAT ARE EXAMPLES OF EMPOWERMENT?
Employee empowerment examples for big
businesses
Involve employees in company decisions.
Provide training courses for managers.
Use employee recognition awards.
Allow autonomy in decision making.
Prioritize communication.
Offer flexible work hours.
Create “WOW” moments.