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Information Technology Training

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bhatnagarh36
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16 views11 pages

Information Technology Training

Uploaded by

bhatnagarh36
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Empowering

INFORMATION Employees to
Solve Common
TECHNOLOGY TRAINING Technical
Issues
IMPORTANCE OF IT TROUBLESHOOTING

 Why it Matters: Minimizes downtime, increases productivity,


reduces dependence on IT support.
 Objectives: Equip employees with basic troubleshooting skills.

 Common IT Issues
 Categories: Network issues, hardware issues, software issues,
peripheral issues
 Examples: Slow internet, printer problems, software crashes,
etc.
NETWORK TROUBLESHOOTING

 Common issues: No internet connection, slow speeds,


connection drops.
 Basic steps:
 Check physical connections (cables, router, modem)
 Restart devices (computer, router, modem)
 Verify Wi-Fi settings and connections
 Check for service outages with the provider
 Use the network troubleshooter tool
HARDWARE TROUBLESHOOTING

 Common issues: Unresponsive devices, display issues, power


problems
 Basic steps:
 Ensure devices are properly connected and powered on
 Check for loose cables or connections
 Restart the device
 Test with another device or component (e.g., different monitor,
keyboard)
 Look for physical damage
CLEAN UP YOUR HARD DRIVE

If you have less than 20% of your total disk space free, then a
lack of storage may be to blame for your computer problems.
Delete anything that you no longer need, including applications
and programs, media, and documents.
SOFTWARE TROUBLESHOOTING

 Common issues: Application crashes, software not


responding, error messages
 Basic steps:
 Restart the application or computer
 Check for software updates and install them
 Clear cache and temporary flies
 Reinstall the application if necessary
 Check system requirements and compatibility
PERIPHERAL TROUBLESHOOTING

 Common issues: Printer not working, mouse/keyboard issues,


external drives not recognized
 Basic steps:
 Ensure peripherals are properly connected and powered
 Restart the peripheral device
 Update drivers for the device
 Check device settings and configurations
 Test the peripheral on another computer
SECURIT Y BEST PRACTICES

 Importance: Protects data, prevents unauthorized access,


maintains system integrity
 Basic steps:
 Use strong, unique passwords and change them regularly
 Be cautious of phishing emails and links
 Keep software and systems updated with the latest security patches
 Use antivirus software and perform regular scans
 Report any suspicious activity to the department
CLOSE BACKGROUND TASKS

If your computer is lagging, close any programs that you aren’t


using. You can also force-quit active programs if they’re frozen.
You’ll need to use Task Manager on a Windows PC or the Force
Quit window on a Mac.
THE PRINTER DOESN’T PRINT

 Is the printer power switch on?


 Is the printer’s power cable plugged into a live outlet?
 Is the monitor cable connected to the computer?
 Is the correct printer is chosen in the chooser
 Does the printer port selected in the chooser match the port
connected to the printer cable
 Is the printer and your laptop in the same WIFI network
WHEN TO CONNECT IT SUPPORT

 Guidelines:
 Understand when an issue is beyond basic troubleshooting.
 Persistent or unresolved problems.
 Complex technical issues or system errors.
 Security breaches or suspected malicious activity.
 Procedure:
 How to report issues: Contact details for IT support.
 Information to provide: Detailed description of the issue, steps taken
to troubleshoot, any error messages.

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