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Consumer Rights Presentation

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68 views20 pages

Consumer Rights Presentation

Uploaded by

ntreddygreenbags
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Introduction to Consumer Rights

• Consumer Rights are essential in ensuring that consumers are


protected against exploitation in the marketplace. These rights
empower consumers to make informed decisions and seek redressal
when wronged.
The Consumer in the Marketplace
• In the marketplace, consumers often face challenges such as
misinformation, fraud, and unfair trade practices. Consumer Rights
aim to address these issues by providing a framework for protection.
Consumer Movement in India
• The consumer movement in India has been pivotal in advocating for
rights and protections. It has led to significant legislation and
awareness, empowering consumers across the nation.
Safety Is Everyone's Right
• Safety is a fundamental right for all consumers. Products and services
must adhere to safety standards to prevent harm to consumers and
ensure their well-being.
Information about Goods and Services
• Consumers have the right to complete information about products and
services. This includes details on ingredients, usage, risks, and price,
enabling them to make informed choices.
When Choice Is Denied
• Choice is a cornerstone of Consumer Rights. Consumers must have
the freedom to choose from a variety of products and services and not
be coerced into decisions.
Right to Redress
• Redressal mechanisms are crucial for consumers to address
grievances. This right ensures that consumers can seek and obtain a
fair settlement of just claims.
Consumer Protection Act (COPRA)
• COPRA is a landmark act in India that provides a legal framework for
consumer protection. It outlines the rights and responsibilities of
consumers and the obligations of sellers and manufacturers.
Right to Consumer Education
• Education is key to empowering consumers. Knowing their rights and
how to exercise them is crucial for consumer protection and advocacy.
The Right to Choose
• The right to choose empowers consumers to select from a range of
options, ensuring competition and fair pricing in the marketplace.
The Right to Be Heard
• Being heard is about ensuring that consumer concerns and complaints
are acknowledged and addressed by authorities and organizations.
The Right to Satisfaction of Basic Needs
• The satisfaction of basic needs is about ensuring access to essential
goods and services that are necessary for living a dignified life.
The Right to Safety
• Safety rights protect consumers from hazardous products and services,
ensuring that what they purchase will not harm their health or well-
being.
Unfair Trade Practices
• Unfair trade practices such as false advertising and price fixing
undermine consumer rights and the integrity of the marketplace.
The Role of Consumer Organizations
• Consumer organizations play a vital role in advocating for rights,
educating consumers, and providing support in disputes.
Legal Measures in India
• India has various legal measures to protect consumers, including the
Consumer Protection Act, which serves as a foundation for consumer
rights.
The Right to Information Act
• The Right to Information Act empowers consumers with the ability to
access information held by public authorities, enhancing transparency
and accountability.
Consumer Awareness
• Awareness campaigns and education are essential in ensuring that
consumers are informed about their rights and the means to protect
themselves.
Challenges of the Consumer Movement
• The consumer movement faces challenges such as limited awareness
among consumers, complex redressal processes, and enforcement
issues.
Conclusion: The Way Forward
• Moving forward, it is crucial to enhance consumer awareness, simplify
redressal mechanisms, and strengthen enforcement of consumer rights.

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