MANAJEMEN

Akreditasi Internasional
Akreditasi Nasional
International Accreditation
National Accreditation

‘A’
 Fakultas Ekonomi dan Bisnis
School Economics and Business VISI, MISI Magister Manajemen
Telkom University

VISI
“Menjadi program studi Magister Manajemen berbasis teknologi informasi dan
komunikasi (TIK) yang unggul di Asia Tenggara pada tahun 2022”

MISI
Menumbuhkembangkan pemimpin, manajer dan peneliti yang unggul di Asia
Tenggara melalui pengajaran, penelitian dan pengabdian masyarakat dengan
memanfaatkan jejaring dan kapabilitas pemangku kepentingan yang kami
miliki di industri teknologi informasi dan komunikasi (TIK)

2 Creating the great business leaders 2

 Fakultas Ekonomi dan Bisnis
School Economics and Business

Telkom University

Chapter 18

MONITORING AND
CONTROLLING
Akreditasi Internasional
Akreditasi Nasional
International Accreditation
National Accreditation

‘A’

3 Creating the great business leaders

 Fakultas Ekonomi dan Bisnis
School Economics and Business

Telkom University

Pokok Bahasan Capaian Bahasan

Video Animasi Kuis / Latihan Link

Kesimpulan Pustaka

4 Creating the great business leaders

Fakultas Ekonomi dan Bisnis
School Economics and Business

Subject
• Control Process
• Tools for measuring organizational performance
• Types of control
• Financial control
• Trend Control
• Contemporary issue

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Fakultas Ekonomi dan Bisnis
School Economics and Business

Learning outcome
• Explain the nature and importance of control
• Describe the three steps in the control process
• Explain how organizational performance is measured
• Describe tools used to measure organizational
performance
• Discuss contemporary issues in control

Creating the great business leaders

Fakultas Ekonomi dan Bisnis
School Economics and Business
Link Video Controling

https://www.youtube.com/watch?v=Xaf4iNOKRyU

Creating the great business leaders

Fakultas Ekonomi dan Bisnis
School Economics and Business

…
What Is Controlling and Why
Is It Important?

8 Creating the great business leaders

 Fakultas Ekonomi dan Bisnis
School Economics and Business

Telkom University

C
What Is
Control?
Controlling - the process of monitoring, comparing, and
correcting work performance.
• The Purpose of Control : To ensure that activities are
completed in ways that lead to the accomplishment of
organizational goals.

9 Creating the great business leaders

 Fakultas Ekonomi dan Bisnis
School Economics and Business

Telkom University

C Why Is Control
Important?

As the final link in management functions:

• Planning : Controls let managers know whether their
goals and plans are on target and what future actions
to take.
• Empowering employees : Control systems provide
managers with information and feedback on employee
performance.
• Protecting the workplace : Controls enhance physical
security and help minimize workplace disruptions.

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Fakultas Ekonomi dan Bisnis
School Economics and Business

8 - 1 : P l an n i n g-
Exhibit 1
n t r o l l i n g L i n k
Co

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Fakultas Ekonomi dan Bisnis
School Economics and Business

…
The Control Process

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Fakultas Ekonomi dan Bisnis
School Economics and Business

What is the Control Process?

Control process - a three-step process of measuring actual

performance, comparing actual performance against a standard,
and taking managerial action to correct deviations or inadequate
standards.

Creating the great business leaders

Fakultas Ekonomi dan Bisnis
School Economics and Business

Th e Co n t r o l
Exhibit 18-2:
Process

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Fakultas Ekonomi dan Bisnis
School Economics and Business

Measuring Actual Performance

How and What We Measure
Sources of Information (How)
• Personal observation
• Statistical reports

01a
• Oral reports
• Written reports

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Fakultas Ekonomi dan Bisnis
School Economics and Business

3 : S o u r c e s o f
Exhibit 18-
Information o r ma n ce
P e r f
for Measuring

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Fakultas Ekonomi dan Bisnis
School Economics and Business

Measuring Actual Performance

How and What We Measure
Control Criteria (What)
• Employees : Satisfaction, Turnover,
Absenteeism

01b
• Budgets : Costs, Output, Sales

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Fakultas Ekonomi dan Bisnis
School Economics and Business

Comparing Actual Performance Against the

Standard
• Determining the degree of variation between actual
performance and the standard
• Range of variation - the acceptable parameters of

02
variance between actual performance and the
standard.

18 Creating the great business leaders

Fakultas Ekonomi dan Bisnis
School Economics and Business

cep t ab l e Ran ge
x h i b i t 1 8 - 4 : Ac
E
of Variation

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Fakultas Ekonomi dan Bisnis
School Economics and Business

Taking Managerial Action

• Immediate corrective action - corrective action that
corrects problems at once in order to get performance
back on track.
• Basic corrective action - corrective action that looks

03
at how and why performance deviated before
correcting the source of deviation.

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Fakultas Ekonomi dan Bisnis
School Economics and Business

5 : Gr e e n Ea r th
Exhibit 18- — J u n e S ales
d en i n g S u pp l y
Gar

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Fakultas Ekonomi dan Bisnis
School Economics and Business

: M an ag e r i al
Exhibit 18-6 n t r o l P r o cess
i o n s i n t he C o
Deci s

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Fakultas Ekonomi dan Bisnis
School Economics and Business

Tools for Measuring

Organizational
Performance

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Fakultas Ekonomi dan Bisnis
School Economics and Business

P What Is Organizational
Performance?
• Performance - the end result of an activity.
• Organizational performance - the accumulated
results of all the organization’s work activities.

24 Creating the great business leaders

Fakultas Ekonomi dan Bisnis
School Economics and Business

P Measures of Organizational
Performance

• Productivity - the amount of goods or services

produced divided by the inputs needed to generate
that output.
• Organizational effectiveness - a measure of how
appropriate organizational goals are and how well
those goals are being met.

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Fakultas Ekonomi dan Bisnis
School Economics and Business

p u l a r I n d u s t r y
x h i b i t 1 8 - 7 : Po
E i n g s
a n y Ra n k
and Comp

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Fakultas Ekonomi dan Bisnis
School Economics and Business

Types of Control
• Feed forward control - control that takes place before a
work activity is done.
• Concurrent control - control that takes place while a
work activity is in progress.
• Management by walking around - a term used to
describe when a manager is out in the work area
interacting directly with employees.
• Feedback control - control that takes place after a work
activity is done.

C
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Fakultas Ekonomi dan Bisnis
School Economics and Business

es o f Co n t r o l
Ty p
Exhibit 18-8:

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Fakultas Ekonomi dan Bisnis
School Economics and Business

The balance between planning and control activities

changes in the long, medium and short term

 …

http://catalogue.pearsoned.co.uk/assets/hi
p/gb/hip_gb_pearsonhighered/samplechap
ter/0273756192.pdf

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Fakultas Ekonomi dan Bisnis
School Economics and Business

Financial Controls
• Ratio analysis
• Liquidity
• Leverage
• Activity
• Profitability
• Budget Analysis
• Quantitative standards
• Deviations

t rols
Con
l
i ona
d it
Tra
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Fakultas Ekonomi dan Bisnis
School Economics and Business

u l ar F i n an ci al
x h i b i t 1 8 - 9 : Po p
E
Ratios (1)

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Fakultas Ekonomi dan Bisnis
School Economics and Business

p u l ar F i n an cial
x h i b i t 1 8 - 9 : Po
E
Ratios (2)

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Fakultas Ekonomi dan Bisnis
School Economics and Business

Information Controls
Management information system (MIS) - a system used to
provide management with needed information on a regular
basis.

• Data - an unorganized collection of raw, unanalyzed facts

(e.g., an unsorted list of customer names).
• Information - data that has been analyzed and organized
such that it has value and relevance to managers.

IC
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Fakultas Ekonomi dan Bisnis
School Economics and Business

BS
C Balanced scorecard - a performance measurement tool that
examines more than just the financial perspective.

What is the Balanced Score

Card
Measures a company’s performance in four areas:
• Financial
• Customer
• Internal processes
• People/innovation/growth assets

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Fakultas Ekonomi dan Bisnis
School Economics and Business

Benchmarking of Best
BP …

Practices
• Benchmarking - the search for the best practices among
competitors or non-competitors that lead to their
superior performance.
• Benchmark - the standard of excellence to measure and
compare against.

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Fakultas Ekonomi dan Bisnis
School Economics and Business

S u g g e s t i o n s for
:
Exhibit 18-10 i n g
en ch m a r k
Internal B

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Fakultas Ekonomi dan Bisnis
School Economics and Business

Contemporary Issues in
Control

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Fakultas Ekonomi dan Bisnis
School Economics and Business

11 : C o n t r o l l i ng
Exhibit 18-
l o y ee Th e f t ( 1)
Emp

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Fakultas Ekonomi dan Bisnis
School Economics and Business

- 11 : C o n t r o l l i ng
Exhibit 18
l o y ee T h e f t ( 2)
Emp

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Fakultas Ekonomi dan Bisnis
School Economics and Business

: C o n t r o l l i n g
Exhibit 18-12 e ( 1 )
V i o l en c
Workplace

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Fakultas Ekonomi dan Bisnis
School Economics and Business

2 : C o n t r o l l i n g
Exhibit 18-1 e ( 2 )
e V i o l en c
Workplac

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Fakultas Ekonomi dan Bisnis
School Economics and Business

BS
C Customer
…
Interactions
• Service profit chain - the service sequence from
employees to customers to profit.
• Corporate governance - the system used to govern a
corporation so that the interests of corporate owners are
protected.

42 Creating the great business leaders

Fakultas Ekonomi dan Bisnis
School Economics and Business

Conclusion:
• Control Process are measuring actual
performance-compare actual
performance against standard-taking
managerial action
• Tools for measuring organizational
performance are productivity and
organizational effectiveness
• Types of control are feed forward control-
concurrent control-managing by walking
around-feedback control
• Financial control by ratio analysis and
budgeting analysis
• Trend Control by informational control
and balance score card
• Contemporary issue are employee theft-
workplace violence

Creating the great business leaders

Fakultas Ekonomi dan Bisnis
School Economics and Business

Term to know
• controlling • productivity
• market control • organizational
• bureaucratic control effectiveness
• control process • feed forward control
• range of variation • concurrent control
• immediate corrective • management by
action walking around
• basic corrective • feedback control
action • economic value
• performance added (EVA)
• organizational • market value added
performance (MVA

Creating the great business leaders

Fakultas Ekonomi dan Bisnis
School Economics and Business

Reference
• Stephen Robbins & Mary Coulter , 14 th Edition, 2018, Management
• Thomas Bateman & Scot Snell, 11th Edition, 2015 Management :
Leading & Collaborating in the Competitive World.
• Jun Xu. 2014. Managing Digital Enterprise Ten Esential Topics.
• George Westerman., Bonet, Didier., Mc.Afee, Andrew. 2014. Leading
Digital. Turning Technology into Business Transformation
• Lisa Welhman. 2015. Managing Chaos: Digital governance by design.

45 Creating the great business leaders

 Fakultas Ekonomi dan Bisnis
School Economics and Business

THANK YOU
Pamm.tebs2@gmail.com @mm.telkomuniversity

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Creating the great business leaders