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Six Step Problem Solving Model

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15 views

Six Step Problem Solving Model

Uploaded by

proudchikowore
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Six Step

Problem
Solving
Model
HILL ARY MUKODZANI
DPHIL CANDIDATE (ENG)
Advantages of Six-Step Problem
Solving
It ensures consistency, as everyone understands the
approach to be used.
By using data, it helps eliminate bias and
preconceptions, leading to greater objectivity.
It helps to remove divisions and encourages
collaborative working.
It stops the researcher diverging into different
problems.
The Six Steps
1. Define the Problem
2. Determine the Root Cause(s) of the Problem
3. Develop Alternative Solutions
4. Select a Solution
5. Implement the Solution
6. Evaluate the Outcome
1. Define the Problem
Clearly state what the problem is and what is the
desired state.
This can be done by giving the statement of the
problem
2. Determine the Root Cause(s)
of the Problem
Explore what has caused the problem.
This can be achieved through the use of two tools
namely fishbone diagrams and pareto analysis.
These techniques help collate the information in a
structured way, and focus in on the underlying causes
of the problem. This is called the root cause.
3. Develop Alternative Solutions
Analytical, creative problem solving is about creating a variety of
solutions, not just one.
Often the most obvious answer is not the most effective solution to
the problem
Finding as many solutions to the problem, no matter how outlandish
they may seem.
Looking at how each solution relates to the root cause and symptoms
of the problem.
Deciding if different solutions can be merged to give a better answer
to the problem.
4. Select a Solution
In the fourth step, evaluate all the selected, potential
solutions, and narrow it down to one.
This can be done through the use of a Decision
matrix. It is a scoring method based on certain criteria
to determine the ideal solution.
5. Implement the Solution
Once the solution has been chosen, the
implementation can begin
Show all steps involved in the implementation on a
gantt chart
6. Evaluate the Outcome
After implementation evaluate if the chosen solution
met the desired objectives.

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