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Chapter 3 (8 Building Blocks Topic 7,8 &9)

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26 views14 pages

Chapter 3 (8 Building Blocks Topic 7,8 &9)

Uploaded by

Sana khan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Eight building blocks of

Total Quality Management


Eight building blocks of Total
Quality Management
Always act in line with customer
needs(Stated & implied)
Organization- wide involvement and
commitment. Develop an external
customer supplier relationships.
Values drive behavior .Measure
value added..Value added to the
process
Do it right the first time …zero
defect/Elimination of waste
Work under the zero banner..zero disdain
time
Focus on prevention. No repetition of
mistake …just go into the root cause
analysis
People who do the work are in the Best
position to Improve Organizational
Processes. Involve all participants in the
enterprise…employees , customers ,
vendors….
Satisfy all the parties at the same time. All
stakeholders
Prerequisite for success of TQM
 Commitment at the top & Organization for
quality
 Strategic direction…where to go
 Customer orientation
 Need based education and training
 Total involvement of employee
 Supportive culture & Team work(Work culture
/Work environment)
 Prevention based system
 Recognition and reward systems
5 ‘s of House Keeping
The way organization used to
manage in help to reduce
wastage of time , improve
efficiency & effectiveness of
work.

Improper house keeping…leads


to accidents, dull working
environment & other work
related problems
5 ‘s of House Keeping
Seiri __Orderliness
Seiso __ Clarity
Seiton__Tidiness
Seiketsu__Cleanliness
Shitsuke__Discipline(Merger of
all these five house keeping
practices)
5 ‘s of House Keeping
Less wastage of time and energy. Raw
material in hand.
Proper raw material movement
Proper space for human & machine
movement.
Cleanness next to godliness..it means
people are having moral duty to take care
of their environment. Compulsory for good
working environment and elimination of risk
Self discipline of the organization(How a
newly opened retailing store make a
difference in town)
Some 5S Examples

After 5S - Cleaned, organized


and drawers labeled (less
time and frustration hunting)
Before 5S
5S Examples - Sort, Set in Order

See the difference?


1. Sort - All unneeded tools, parts and supplies are remove
from the area
2. Set in Order - A place for everything and everything is in its
place
5S Examples - Shine

3. Shine - The area is cleaned as the work is performed


(best) and\or there is a routine to keep the work area clean.
The Good, Bad and the
Ugly
First the Bad and the Ugly - Life Without 5S
The Good

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