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Crosby TQM

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Zaman Zaidi
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66 views9 pages

Crosby TQM

Uploaded by

Zaman Zaidi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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CROSBY IN TOTAL

QUALITY
MANAGEMENT
AN OVERVIEW OF PHILIP B. CROSBY'S CONTRIBUTIONS TO TQM
Presented by:
Zaman 23237
Anshul 23186
Tussar 23532 Submitted to:
Tanish 23229 Dr. Anand
Ifshita 23199 Jaiswal
CONTENT
01 INTRODUCTION TO PHILIP B. CROSBY

02 CROSBY'S FOUR ABSOLUTES OF QUALITY MANAGEMENT

03 CROSBY'S 14 STEPS TO QUALITY IMPROVEMENT

04 CROSBY'S ZERO DEFECTS CONCEPT

05 CROSBY'S IMPACT ON TQM

06 CONCLUSION AND KEY TAKEAWAYS


INTRODUCTION TO PHILIP B.
CROSBY

In t he realm of quality managem ent, few figures have


m ade as profound an im pact as Philip B. Crosby. His
i nsi ght s, methodologies, and phil osophies have
revol ut i onized how businesses approach quality,
becom i ng tim eless principles guiding organizational
excel l ence.
CROSBY'S FOUR ABSOLUTES OF
QUALITY MANAGEMENT
1. Quality is Conformance to Requirements :
• Quality is not about luxury or perfection, but about meeting the
established requirements.

2. Prevention Over Appraisal:


• Emphasizes preventing defects rather than inspecting for them after
they occur.

3. Zero Defects Standard:


• The goal is zero defects, meaning no deviation from the standard is
acceptable.

4. Measurement of Quality - Price of Non-Conformance:


• The cost of not conforming to requirements is the key metric of quality
performance.
CROSBY'S 14 STEPS TO
QUALITY IMPROVEMENT

• Management Co mmitment: The need fo r a clear an d u n wav erin g


commitmen t to qu ality fro m top man ag emen t.
• Quality Improv emen t Team: Fo rmin g teams to drive q u ality
in itiatives.
• Quality Measurement: Establish in g metrics to measu re q u ality
p erfo rman ce.
• C o st o f Qu ality Ev alu ation : Un derstand ing an d add ressin g th e
financial impact o f po or q uality.
CROSBY'S ZERO DEFECTS
CONCEPT
Philosophy:
• Z ero Defects is about prevention and striving for
perfect quality by eliminating errors at the source.

Impact:
• T his approach shifts the focus from correcting mistakes
to preventing them altogether.

Influence:
• T he concept became a cornerstone in quality
management, influencing various industries to adopt
proactive quality assurance practices.
CROSBY'S IMPACT
ON TQM
L eg acy :
• Crosb y's ideas laid the fo und atio n fo r m odern TQM
practices, in clud in g Six Sigm a and Lean
Manufactu ring .
Com parisons:
• While Dem in g fo cused on statistical pro cess con tro l
and Ju ran on th e hum an aspect, Cro sby emp hasized
zero d efects and preven tio n.
Case Stud ies:
• Com panies th at h ave su ccessfully imp lem ented
CUSTOMERS
Crosb y’s id eas have seen significant im pro vem en ts in
qu ality an d cost redu ctio ns.
CONCLUSION AND KEY TAKEAWAYS

Summary:
• Philip B. Crosby’s contributions to quality management have
stood the test of time.
Key Concepts:
• Zero Defects, Quality is Free, and the Four Absolutes are
essential for modern quality management.
Final Thoughts:
• Crosby's commitment to quality and continuous
improvement remains a guiding principle for businesses
striving for excellence.
THANKYOU

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