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SKJ

The document outlines a training session on effective communication skills held on March 25, 2022, at Tata Dav School, led by Shailendra Kumar Jha. It emphasizes the importance of effective communication in personal and professional relationships, detailing barriers to communication and nine essential skills for improvement. Additionally, it introduces the 'Seven Cs' of communication, which include clarity, conciseness, concreteness, correctness, coherence, completeness, and courteousness.

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manishmcamba2013
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13 views10 pages

SKJ

The document outlines a training session on effective communication skills held on March 25, 2022, at Tata Dav School, led by Shailendra Kumar Jha. It emphasizes the importance of effective communication in personal and professional relationships, detailing barriers to communication and nine essential skills for improvement. Additionally, it introduces the 'Seven Cs' of communication, which include clarity, conciseness, concreteness, correctness, coherence, completeness, and courteousness.

Uploaded by

manishmcamba2013
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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IN HOUSE TEACHERS TRAINING

TOPIC : EFFECTIVE COMMUNICATION SKILLS

DATE : 25/03/2022

RESOURCE PERSON : SHAILENDRA KUMAR JHA

VENUE : TATA DAV SCHOOL , SIJUA

TIME : 1 : 45 PM TO 3 : 45 PM
Effective communication skills

The ability to communicate effectively


is an essential skill in today's world.
Communication is a dynamic process
and how you can communicate can
positively or negatively affect the
relationship you have in your work and
life.
what is communication ???
Act or process of using words , sound signs or behaviours
to express or exchange information or to express your
ideas or thoughts to someone else .
• How you say it -- tone of your voice
• why you say it --- intention behind the message .
• when you say it .
• your body language .

Four Barriers to effective Communication .


1. Judging the other person
2. Not paying attention to the person you are talking to
3. Giving solution or unwanted advise
4. Avoiding the concern of others .
Nine effective communication skill
1. Active listening -- listening twice as much as you speak ,
listen
with concentration ,be alert and interested in other person .

2. Non verbal Communication - transmit information using


gestures , body language like tone of voice ,eye contact
facial , expressions , silence and hand , arm , leg posture

3. Asking questions - it shows your interest in them , open


questions with what , how etc .closed questions with
Did , Do , would etc .

4. Being clear and precise - less is more when it comes to


speaking and speak simple and plain English .
5.Clarifying and summarising - reflect back to
clarify and summarise what you have heard
from others .
6.Being Empathetic - having empathy for
others is the ability to understand and
share the feelings of another
7. Developing trust and support -it is about
doing what you say ,you are going to do and
building relationship on honesty and integrity .
8 . Being present - cultivate compassion and have a
beginner’s mind

9. Provide feedback - Accept critical feedback and


provide constructive outputs .

There are Seven Cs of communication

1. Clear - Be clear about your goal and message while


writing or speaking
2. Concise - when you are concise in your
communication , you stick to the point and keep it brief .
Delete unnecessary adjectives or sentences do not be
repetitive .
3. Concrete - when your message is concrete
or solid your audience has a clear picture of
what you are telling them .

4. Correct - correct communication fits your


audience.
5. Coherent - when your communication is
coherent it is logical , all points are connected
and relevant to the main topic.

6. Complete - In a complete message the


audience has everything they need to be
informed.

7. Courteous- Courteous communication is


friendly ,open and honest .
THANK YOU

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