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Group Members: Rohan S. Bhuvad Anju Prasannan Veni Nadar Mukesh Prajapati Ankit Thakre

Wipro Technologies implemented Six Sigma to improve quality and achieve strategic business results. Six Sigma aims to eliminate defects by measuring them and systematically improving processes. Wipro faced difficulties in building a quality culture and training employees, but overcame these by gaining executive support, carefully selecting initial projects, and creating their own consultancy for training. Wipro now has a mature Six Sigma program that ensures 91% of projects are completed on schedule.

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Rohan Bhuvad
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60 views13 pages

Group Members: Rohan S. Bhuvad Anju Prasannan Veni Nadar Mukesh Prajapati Ankit Thakre

Wipro Technologies implemented Six Sigma to improve quality and achieve strategic business results. Six Sigma aims to eliminate defects by measuring them and systematically improving processes. Wipro faced difficulties in building a quality culture and training employees, but overcame these by gaining executive support, carefully selecting initial projects, and creating their own consultancy for training. Wipro now has a mature Six Sigma program that ensures 91% of projects are completed on schedule.

Uploaded by

Rohan Bhuvad
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Case study On Six Sigma at Wipro Technologies: Thrust on Quality

GROUP MEMBERS
ROHAN S. BHUVAD ANJU PRASANNAN VENI NADAR MUKESH PRAJAPATI ANKIT THAKRE
5/26/12

Wipro Technologies is a global services provider delivering technology-driven business solutions that meet the strategic objectives of clients. Wipro has 40+ Centers of Excellence that create solutions around specific needs of industries. Wipro delivers unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation. Wipro has one of the most mature Six Sigma programs in the industry ensuring that 91% of the projects are completed on schedule, much above the industry average of 55%.

5/26/12

Six Sigma provides the tools for continuous improvement on existing processes. This case focuses on the initiatives taken by Wipro Technologies to implement the Six Sigma Quality tool to achieve sustained strategic business results. It explores the implementation procedure at Wipro Technologies and the benefits reaped by the company on account of adopting Six Sigma.

The case also throws light on the recent developments in the Six Sigma concept including Wipros Six Sigma Skill base and consulting experience and explains how the company intends to build its expertise and experience to bring continuous process improvement to the organization.
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WHAT IS SIX SIGMA?


q

It

is

disciplined,

data-driven

approach

and

methodology for eliminating defects. The central idea behind Six Sigma is that if you can measure how many defects you have in a process, you can systematically figure out how to eliminate them and get as close to zero defects as possible.
q

One sigma gives a precision of 68.27%., two sigma, of 95.45% and three sigma of 99.73%, whereas Six Sigma gives a precision of 99.9997%.

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EVOLUTION OF SIX SIGMA AT WIPRO


Wipro is the first Indian company to adopt Six Sigma At Wipro, six sigma means: 1. Have products and services meet global benchmarks 2. Ensure robust processes within the organization 3. Consistently meet and exceed customer expectations 4. Make Quality a culture within.
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DIFFICULTIES ENCOUNTERED BY WIPRO AND LEARNING FROM THEM 1) BUILD THE CULTURE: )Implementation of Six Sigma required support from the higher level managers. )It meant restructuring of organization to provide infrastructure, training and confidence in the process. the the the

)Wipro had to build this culture and that took time in implementation. 5/26/12

2)PROJECT SELECTION:
)The first year of deployment was extremely difficult for Six Sigma success. They decided to select the project on the basis of high probability of their success and targeted to complete them in a short period to assess the success.
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3) TRAINING:
)After the set up, the first step of implementation was to build a team of professionals and train them for various stages of Six sigma. )The training was spread in five phases: Defining, measuring, analyzing, improving and controlling the process and lastly increasing customer satisfaction. phases consisted of statistics, )These benchmarking and design of experiments. To find the right kind of people and train them was a difficult job. This motivated Wipro to start their own consultancy to train the people.
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4) RESOURCES:
)It was difficult to identify resources that required for short term basis and long-term basis as it varied from project to project. Wipro did it on the basis of seriousness and importance of the project.

Project Reviews:
)As timely reviews play a very crucial role to judge the success of a project. Wipro had to develop a team of experts for this purpose. The task assigned was to see the timeliness, find out gap, week areas and to
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Implementation of Six Sigma at Wipro


(I) For developing new processes: ()DSSS+ Methodology ()DSSP Methodology ()DCAM Methodology (II) For Improving Existing Processes: ()TQSS Methodology ()DMAIC Methodology
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(III) For Reengineering: CFPM Methodology The list of players at Wipro is as below: Executive Management Six Sigma Champions and Deployment Leaders Financial Executives Black Belts
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Six Sigma projects at Wipro are:


Driven by business heads, also called Champions for the projects. Led by Green Belts (GB) Assisted by Black Belts (BB) The Management of the project at Wipro follows the following tools for implementation of Six Sigma: Ideation Definition
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