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Web site accessibility: an online sector analysis

Eleanor Loiacono (Worcester Polytechnic Institute, Worcester, USA)
Scott McCoy (The College of William and Mary, The School of Business, Williamsburg, Virginia, USA)

Information Technology & People

ISSN: 0959-3845

Article publication date: 1 March 2004

2746

Abstract

Under the Americans with Disabilities Act (ADA), companies must provide customers with disabilities access to their “physical” stores. With the advent of the pure Web store, some wonder if the ADA will extend into “cyberspace”. So, are companies ready? This study assesses Web sites to determine their readiness. Results reveal that only 9 percent of the sites have accessible home pages.

Keywords

Citation

Loiacono, E. and McCoy, S. (2004), "Web site accessibility: an online sector analysis", Information Technology & People, Vol. 17 No. 1, pp. 87-101. https://doi.org/10.1108/09593840410522198

Publisher

:

Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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