Help Paying Your Bill
If you do not have insurance coverage, or are underinsured, you may be eligible for charity care or other hospital discount. Any individual whose family income is at or below 400% of the Federal Poverty Level may be eligible for discounted services under the hospital’s charity care policy. To apply for Charity Care or Discount Payment, please follow the instructions in the Financial Assistance application below. For further guidance, contact Patient Financial Services at 760-837-8376 or visit a Patient Financial Specialist in the Main Admitting area of the hospital.
Para solicitar Atención Caritativa o Pago con Descuento, siga las instrucciones en la solicitud de Asistencia Financiera a continuación. Para obtener más orientación, comuníquese con Servicios financieros para pacientes al 760-837-8376 o visite a un especialista financiero para pacientes en el área principal de admisiones del hospital.
| 2025 POVERTY GUIDELINES FOR THE 48 CONTIGUOUS STATES AND THE DISTRICT OF COLUMBIA | |
| Persons in family/household | Poverty guideline |
| 1 | $15,650 |
| 2 | $21,150 |
| 3 | $26,650 |
| 4 | $32,150 |
| 5 | $37,650 |
| 6 | $43,150 |
| 7 | $48,650 |
| 8 | $54,150 |
| For families/households with more than 8 persons, add $5,500 for each additional person. | |
Hospital Bill Complaint Program
If you think that your statement is not correct, please call the Customer Service department at 800-453-6012 and we will ensure a thorough audit of your charges with corresponding services is completed.
The Hospital Bill Complaint Program is a state program, which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program. Go to HospitalBillComplaintProgram.hcai.ca.gov for more information and to file a complaint.
