OPERATIONS MANAGEMENT

PROGRAM SEMESTER CLASS OF : MBA : 2 COURSE CODE : SL OP 501 SESSIONS CREDITS : 33 : 3

: 2014

INSTRUCTOR: COURSE DESCRIPTION This course helps students understand, appreciate and apply concepts and contemporary practices of managing operations in manufacturing as well as service sectors. Students will learn several analytical techniques and frameworks used to overcome the challenges faced in integration of numerous activities and processes to produce products and services competitively. Operations Management is a Theory of Action. Many a plan runs aground due to poor execution. Strategy, Processes, logistics, Planning and control help managers succeed at operations and management. TEXT BOOK Operations & Supply Management, by Richard B. Chase, Ravi Shankar, F. Roberts Jacobs, and Nicholas J. Aquilano. Tata McGraw-Hill Education, New Delhi. 2010. 12th Edition (Special Indian Edition).

REFERENCE BOOKS 1. Operations management Theory and Practice: B.Mahadevan, Pearson India 2. Quantitative Analysis for Management by Barry Render, Ralph M. Stair, and Michael E. Hanna. Prentice Hall Publication, New Delhi. 2008. 9th Edition. (For Linear Programming and Transportation Problems) 3. Production and Operations Management, Everette E. Adam and Ronald J. Ebert. Prentice Hall of India. New Delhi. 2004. 5th Edition. 4. Operations Management Strategy & Analysis, Lee J. Krajweski and Larry P. Ritzman. Person Education. New Delhi. 2002. 6th Edition. 5. Operations Management An integrated Goods and Services Approach, James R. Evans and David A. Collier, Thomson Publication, 2007.
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6. Operations Management, Norman Gaither and Greg Frazier, Cengage Learning Publications, 2004, 9th Edition. 7. Operations Management William J. Stevenson, Tata McGraw-Hill Education, New Delhi. 2009, 9th Edition (Special Indian Edition). EVALUATION The students will be evaluated continuously on the basis of the following components across all the sessions. Sl. No. 1 2 3 4 5 6 Components Class Participation - 1 Class Participation - 2 Class Participation - 3 NCP - 1 Mid-Term Exam End-Term Exam Weightage 5% 10% 10% 15% 20% 40% Due Date

NCP: Industry/service/retail outlet visit in groups of five. Each group will pick a separate topic from the syllabus and this should finalized by the second week or the fourth session.
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OPERATIONS MANAGEMENT - SESSION PLAN

Chapter

Session #

Detailed Syllabus

Case(s)

Section: 1 INTRODUCTION and STRATEGY The Field of Operations Management, Supply Chain Introduction to transformation Processes, Differences between Operations Services and Goods, Historical Development of 1 Management Operations and Supply Management, Current Issues in Operations Management Supply Chain Strategy, Measuring Supply Chain Performance, Supply Chain Design Strategy, Service Supply chain Strategy 2 Supply Chains, Outsourcing, Design for Logistics, Value Density, Global Sourcing, Sourcing/Purchasing-System Design Matrix, Mass Customization Operations Strategy, Strategic Fit: Fitting Operational Operations Strategy 3 Activities to Strategy, A Framework for Operations and Supply Strategy, Productivity Measurement Section: 2 PROCESSES Process Analysis, Process Flowcharting, Types of Process Analysis 4&5 Processes, Measuring Process Performance, Process

Chapter 1

ZARAs Supply Chain Management Practices

Chapter 10

Operations Management at Southwest Airlines Crunching Munch Time a Little. Takira Motors: Creating

Chapter 2

Chapter 6

1 Operations & Supply Management, by Richard B. Chase, Ravi Shankar, F. Roberts Jacobs, and Nicholas J. Aquilano. Tata McGraw-Hill Education, New Delhi. 2010. 12th Edition (Special Indian Edition). Students may follow chapter titles as per the syllabus.
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Manufacturing Processes

Analysis Examples, Process Throughput Time Reduction How Production Processes are Organized, Break-even Analysis, Manufacturing Process Flow Diagram Basic Production Layout Formats, Workcenters, Assembly Lines, Cells, Project Layouts, Retail Service Layout, Office Layout The Nature of Services, An Operational Classification of Services, Designing Service Organizations, Structuring the Service Encounter: Service-System Design Matrix, Service Blueprinting and Fail-Safing, Three Contrasting Service Designs, Managing Customer-introduced Variability, Applying Behavioral Science to Service Encounters, Service Guarantees as Design Drivers

Assembly and Process Chart Made in India Travelsafe Manufacturing Company (TMC) Load Matrix (Unraveling Jumbled Flows with Relative Station Proximity) Chapter 7

Facility Layout

7 & 8

Chapter 7A

Service Processes

9 &10

Spice Jet: Dedicated to Serve Customers with Excellence

Chapter 8

Waiting Line Analysis

11

Economics of the Waiting Line Problem, The Queuing System, Waiting Line Model (M/M/1 Model)

Harish Automobile Repair Shop: A Case of Queuing Theory

Chapter 8A & Chapter 14 of Quantitative Analysis for Mgt. by Render & Stair

Product and Service Design

12 & 13

The Product Design Process, The Product Development Process, Designing for Customer Quality Function Deployment, Value Analysis, Value Engineering, Designing Products for Manufacture and Assembly, Designing Service Products, Measuring Product Development Performance

Ford Motor Company in India: Developing Ford Figo Chapter 4 The Tata Nano Project - Making of the World's Cheapest Car

Section: 4 PLANNING AND CONTROLING THE OPERATIONS

Logistics and Facility Location

14

Logistics, Decisions related to Logistics, Issues in Facility Location, Plant Location Methods - Factor Rating Systems, Centroid Method, Locating Service Facilities Transportation Methods North-West Corner Method, Least Cost Method, Vogels Approximation Method, Stepping Stone Method Formulation solution through Linear Programming using Excel Mid-Term Exam Capacity Management in Operations, Capacity Planning Concepts, Capacity Planning, Planning Service Capacity Introduction, Overview of Sales and Operations Planning Activities, The Aggregate Operations Plan, Aggregate Planning Techniques

Locating and Laying Out the Fast Food Business (McDonalds Case Study) Utilization of Transportation Method in Sandino Furniture

Chapter 11 Chapter 10 of Quantitative Analysis for Mgt. by Render & Stair Chapter 2A Chapter 5

Transportation Problem

15

Product Mix Problem

16

Alexander Machine Company

Mid-Term Exam

17

Capacity Planning at General Motors India (ICMR:OPER/100) Bake a Cake

Capacity Planning

18

Aggregate Sales and Operations Planning

19

Chapter 16

Inventory Control

Definition of Inventory, Purposes of Inventory, Inventory Costs, Independent versus Dependent Demand, Inventory Systems, Fixed order Quantity 20, 21&22 Models, Fixed-time Period Models, Selective Control Systems including ABC Inventory Planning, Optional Replenishment System, Two-Bin System, One-Bin System

Inventory Management through ABC Analysis - A Case study for Super Sounds Inc.

Chapter 17

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Material Requirements Planning

23 & 24

Master Production Scheduling, Where MRP Can Be Used, Material Requirements Planning System Structure, MRP Examples Manufacturing Execution Systems, Nature and Importance of Work Centres, Priority Rules and techniques, Shop-floor Control, Personnel Scheduling in Services Total Quality Management, Quality Specification and Quality Costs, Six-Sigma Quality, The Shingo System: Fail-Safe Design, ISO 9000 and ISO 14000, External Benchmarking for Quality Improvement

Material Requirements at Kings Furniture

Chapter 18

Scheduling

25&26

Keep Patients Waiting? Not in My Chapter 19 Office (Text Book Case) Toyota Motor Company: Losing its Quality Edge? Six Sigma at GE Cost of Quality - The Case of Suzlons Blade Recall Toyotas JIT Revolution Lean Manufacturing Initiatives at Boeing Harley-Davidson's Just-in-Time (JIT) Journey (Optional) ISRO: Managing Programs and Projects (CDC:OPM0040) Sakhalin-1 Project: Delivering Excellence in Project Execution Menlo Innovations: A New Approach to Workplace & Project Management

Quality Management

27, 28 & 29

Chapter 9

JIT & Lean Operations

30, 31

Lean Logic, The Toyota Production System, Lean Implementation Requirements, Lean in Services

Chapter 12

Project Management

32, 33

Introduction, Structuring Projects, Work Breakdown Structure, Project Control Charts, Network Planning Models, Managing Resources

Chapter 3

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