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Total Quality Management: Instructor: Hank Sobah

MBNQA provides us with a framework to move organizations from: - perceptions to fact - assurance to continuous improvement - from a maintenance mindset to change driven MBNQA Initiated in 1987 to promote TQM as an increasingly important approach for making products and services in the U.S. Among the best in the world again.

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Haga Victor
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46 views9 pages

Total Quality Management: Instructor: Hank Sobah

MBNQA provides us with a framework to move organizations from: - perceptions to fact - assurance to continuous improvement - from a maintenance mindset to change driven MBNQA Initiated in 1987 to promote TQM as an increasingly important approach for making products and services in the U.S. Among the best in the world again.

Uploaded by

Haga Victor
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Total Quality Management

I nstructor: Hank Sobah



Malcolm Baldrige National Quality Award
MBNQA - A public private
partnership
Award
Recipients
ASQ
Foundation
for
MBNQA
NIST
Board of
Examiners
Board
of
Overseers
The Malcolm Baldrige National
Quality Award
The MBNQA provides us with a framework to
move organizations from:
perceptions to fact
assurance to continuous improvement
from a maintenance mindset to change driven
The Malcolm Baldrige National
Quality Award
Initiated in 1987 to promote TQM as an
increasingly important approach for making
products and services in the U.S. among the
best in the world again.
MBNQA
Initiated at the Department of Commerce and the
National Institute of Standards and Technology
(NIST)
Based upon Public Law 100-107
Responsibility for the program and the award is
with the Department of Commerce
The award is managed by NIST
MBNQA
In 1999, as a result of legislation signed into
law by President Clinton on October 30,
1998, health care and educational
organizations became eligible to receive the
award which is presented to recipients by
the President of the United States.

Malcolm Baldrige National Quality Award

2002 Criteria for Performance Excellence
Leadership 120 points
Strategic Planning 85 points
Customers and Market Focus 85 points
Information and Analysis 90 points
Human Resource Focus 85 points
Process Management 85 points
Business Results 450 points

MBNQA
Criteria focus on results
Non-prescriptive - adaptive
Support a system approach
Evaluation Dimensions:
Approach: method
Deployment: extent
Results: outcome
MBNQA - A Systems Perspective
4. Information and Analysis
1. Leadership
2. Strategic
Planning
5. HR
Focus
7. Business
Results
6. Process
Management
3. Customer
and Market
focus
Organizational Profile:
Environment, Relationships, and Challenges
* Source: Malcolm Baldrige
National Quality Award
2001 Criteria
for Performance Excellence

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