Scribd
Upload
114 views27 pages

Baldrige Quality Awards: Gunjan Khurana Prateek Mehrotra Karan Bhatti Vivek M

The Baldrige Quality Awards is the highest recognition for quality in the US, sponsored by NIST. It was established in 1987 and named after Malcolm Baldrige, who had a personal interest in quality management. There are 7 criteria for the awards: leadership, strategic planning, customer focus, measurement/analysis, workforce focus, process management, and business results. Organizations are evaluated on a 1000 point scale across these criteria. The goal is to recognize high quality organizations and encourage improvement in US businesses and organizations.

Uploaded by

vivek_hrd
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
114 views27 pages

Baldrige Quality Awards: Gunjan Khurana Prateek Mehrotra Karan Bhatti Vivek M

The Baldrige Quality Awards is the highest recognition for quality in the US, sponsored by NIST. It was established in 1987 and named after Malcolm Baldrige, who had a personal interest in quality management. There are 7 criteria for the awards: leadership, strategic planning, customer focus, measurement/analysis, workforce focus, process management, and business results. Organizations are evaluated on a 1000 point scale across these criteria. The goal is to recognize high quality organizations and encourage improvement in US businesses and organizations.

Uploaded by

vivek_hrd
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 27

BALDRIGE QUALITY

AWARDS

Gunjan Khurana
Prateek Mehrotra
Karan Bhatti
Vivek M.
INTRODUCTION :

 BALDRIGE QUALITY AWARDS is the highest recognition of quality in


USA.

 This award improves the competitiveness and is sponsored by the


National Institute of Standards and Technology (NIST).

 “THE BALDRIGE”, as the name suggests, believed to boost the


quality and economic levels of the entire country.
HISTORY :

 The MALCOLM BALDRIGE NATIONAL QUALITY AWARD


PROGRAM (MBNQAP) is named after the former US Secretary of
state Malcolm Baldrige, who held the position from 1981 until his
death in 1987.

He has a personal interest in quality management and


improvement and helped to design a draft of the award program
before his death.

That year, Congress established the official award program to


recognize U.S. manufacturing and service organizations of any size
for their achievements in quality and named it in his honor.
THE GOALS ::::::

The Malcolm Baldrige Award promoted 4 goals :

1. Helping to stimulate the American Companies to improve quality &


productivity for the pride of recognition.
2. Recognizing the achievements of those companies that improve the
quality of their goods & services & provide an example to others.
3. Establish guidelines and criteria that can be used by businesses,
industries, governmental & other organizations in evaluating their
own quality improvement efforts.
4. Providing specific guidance to other American organizations with
wish to learn how to manage high quality and how the winning
organizations were able to change their cultures & achieve
eminence.
THE TROPHY ::::

• A 14-inch solid crystal with a metal


embedded on it.

•On the one side with the Presidential


seal and on the other side with the
name of the award and the phrase
‘ The Quest for Excellence’
ELIGIBILITY :

 Until 1999, only manufacturing and service organizations were


eligible to apply for BALDRIGE AWARDS
 Mid 90s, 2 new categories were added – education and health care.
 From 1988 to present :
58 organizations have earned Baldrige Awards, including :
24- manufacturing organizations
14- small businesses
13- service companies
4 – educational institutions
3 - health care organizations
Now, there is a push to enable non-profit organizations to apply for the
award.
CRITERIA :

There are 7 key indicators of success, which is known as the ‘ 7-Pillars of


the Baldrige quality Framework’.
Winners are selected on 1000-point scale basis for their achievement in
all categories, so if one indicator is lacking, the chances of winning a
Baldrige is decreases.
Each category has a specific weightage. These categories are :
1. Leadership (9.5%)
2. Information and Analysis (7.5%)
3. Strategic Quality Planning (6%)
4. Human Resource Development & Management (15%)
5. Management of Process Quality (14%)
6. Quality and Operational Results (18%)
7. Customer Focus and Satisfaction (30%)
System

2. Information &
Analysis (7.5%)
75 points Measurement of Progress
Driver Goal
3. Strategic
Quality Planning 6. Quality & 7. Customer
1. Leadership (6%)- 60 points operational focus &
(9.5%)- result (18%)- satisfaction
95 points 180 points (30%)- 300 poin
4. HRD &
Management
(15%) – 150 points

5. Management of
process quality
(14%)- 140 points
Total
points
= 1000
Assessment Criteria of the Malcolm Baldrige National Quality Awards
DISCUSSIONS OF KEY FACTORS IN DETAIL :

1.LEADERSHIP

Senior Govt. & Social


Leadership responsibilities.

 Senior Leadership :
..How senior leader’s action guide and sustain your
performance?
..How they communicate with your workforce to encourage high
performance?
 Government & Social responsibilities :

..How do you govern & fulfill your social responsibilities?


..How does your organization’s review & achieve the following
key aspects of your governance system :
1. Accountability for management’s action.
2. Fiscal Accountability.
3. Protection of stakeholders and stock holders’
interests, as appropriate.
2. STRATEGY
PLANNING

STRATEGY
STRATEGY
DEVELOPMENT
DEPLOYMENT

 Strategy Development :
..How do you develop your strategy?
..How your organization conduct its strategic planning?
..What are the key steps?
..Who are the key participants?
..How do you determine your core competencies?
 Strategy Deployment :

..How your organization converts its strategic objectives into


action plans?
..What are the key long run and short term plans?
..How do you deploy your action plans?
3. CUSTOMER
FOCUS

CUSTOMER VOICE OF THE


ENGAGEMENT CUSTOMER

 Customer Engagement :
..How your organization determines product offerings &
mechanisms to support customer use your products?
..How you identify and innovate product offerings?
..How do you build customer relations?
Voice Of Customer :

..How an organization listens to its customers?


..How customer informations used to improve your market
place success?
..How does your customer complaints management process
that complaints are resolved effectively and promptly?
4. MEASUREMENT
ANALYSIS &
KNOWLEDGE
MGMT.

Improvement of Mgmt. of
Organization’s information
performance knowledge & IT

 Improvement of Organization’s Performance :


..How your organization measures, analyze, receives & improve its
performance through the use of data & informations at all levels
& its all parts of your organization?
 Management of Information , Knowledge & IT :
..How your organization ensures the quality and availability
of needed data, information, software & hardware for your
work force, suppliers, partners, collaborators &
customers?
..How your organization builds and manages its knowledge
assets?
5. WORK
FORCE FOCUS

WORKFORCE WORKFORCE
ENGAGEMENT ENVIRONMENT

 Workforce Engagement :
..How your organization engages, compensates and rewards
your workforce to achieve high performance?
..How members of your workforce are developed to achieve
high performance?
..How your access workforce engagement use result to
achieve high performance?
Workforce Environment :

..How your organization manages workforce capability and


capacity to accomplish the work of organization?
..How your organization maintains, safe, supportive and secure
work climate?
6. PROCESS
MANAGEMENT

WORK WORK
SYSTEMS PROCESSES

 Work Systems :

..How your organization decides its work systems and


determines its key processes to deliver customer value, prepare for
potential emergencies and achieve organizational success and
sustainability?
 Work Processes:

..How your organization designs, implements, manages


and improve its key work processes to deliver customer value
and achieve organizational success and sustainability?
7. BUSINESS
RESULTS

Product Customer Financial & Workforce


outcomes focused Mkt. focused
Outcomes Outcomes outcomes

Process Leadership
Effectiveness Outcomes
Outcomes
 PRODUCT OUTCOMES :

.. Summarize your organization’s key results, key product and


performance.
.. Segment your results by product offerings.
Customer groups
Market segments.

 CUSTOMER FOCUSED OUTCOMES :

.. Summarize your organization’s key customers.

 FINANCIAL & MARKET OUTCOMES :


.. Summarize your organization’s key financial & market place
performance results by market segment or customer groups.
 WORKFORCE FOCUSSED CUSTOMERS :

.. Summarize your organization’s key workforce, like…


focused results for workforce engagement.
workforce environment.
.. Segment your results to address the diversity of your workforce & to
address your workforce groups & segments.

 PROCESS EFFECTIVENESS OUTCOMES :

.. Summarize your organization’s key operational performance results


that contribute to the improvement of organizational effectiveness,
including your organization’s readiness for emergencies.
 LEADERSHIP OUTCOMES :

.. Summarize your organization’s key governance & senior


leadership results, including evidence of strategic plan
accomplishments, fiscal accountability, legal compliance, ethical
behaviour, social responsibilities & support of key communities.
BALDRIGE CRITICISM:

 Criteria too focused on business results and not focused enough


on quality.

 Business results shouldn’t be a criteria because organizations


aren’t sure that quality is the right thing to do, so they have to prove
it through financial results.

 Baldrige recipients are no longer performing as role models.

It’s challenge for former Baldrige Award recipients to keep their


workforce committed to Baldrige.

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy