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TrainSignal
ITIL Foundations with Lowell Amos
English | Audio: wmav2, 44100 Hz, mono, 48 kb/s WMV | Video: vc1, yuv420p, 800x600, 1200 kb/s, 15.00 fps | 339 MB Genre: Video Training This course is designed to help individuals prepare for the ITIL Foundations Cer tification examination. IT Infrastructure Library is a framework for IT Service Management best practices and can apply to any organization, large or small. Ins truction will detail foundation level material surrounding concepts and terminol ogy used in the ITIL Service Lifecycle. Prerequisites: While there are no mandatory prerequisites, ITIL does recommend c ertification candidates attend formal training. ITIL is a Registered Trade Mark o f the Cabinet Office. Lessons Lesson 1: Introduction to ITIL 00:11:06 Lesson 2: Service Management General Concepts Part I 00:13:49 Lesson 3: Service Management General Concepts Part II 00:20:39 Lesson 4: The Service Lifecycle 00:12:16 Lesson 5: Service Strategy 00:25:28 Lesson 6: Service Design Part I 00:11:08 Lesson 7: Service Design Part II 00:20:02 Lesson 8: Service Design Part III 00:28:51 Lesson 9: Service Transition Part I 00:10:04 Lesson 10: Service Transition Part II 00:30:15 Lesson 11: Service Operation Part I 00:16:13 Lesson 12: Service Operation Part II 00:31:55 Lesson 13: Continual Service Improvement 00:16:27 Lesson 14: Preparing for Your ITIL Foundations Certification 00:04:42