Scribd
Upload
38 views2 pages

M MM M MMMM

The document discusses communication, including its purpose to attain information or influence others. It describes verbal communication using words and nonverbal communication including body language. The communication process involves a sender, receiver, message, and feedback. Formal networks follow authority lines while informal communication occurs across levels. Barriers can include culture, emotions, gender, and conflict. Effective communication uses strategy, structure, style, support, and being able to supplement responses.

Uploaded by

Rosa Mia
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
38 views2 pages

M MM M MMMM

The document discusses communication, including its purpose to attain information or influence others. It describes verbal communication using words and nonverbal communication including body language. The communication process involves a sender, receiver, message, and feedback. Formal networks follow authority lines while informal communication occurs across levels. Barriers can include culture, emotions, gender, and conflict. Effective communication uses strategy, structure, style, support, and being able to supplement responses.

Uploaded by

Rosa Mia
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

Additional:

Assertiveness – right of the individual to behave in ways that meet his needs as long as he does not
intrude on the needs and right of others

Aggressive – intrudes in the right of others

Passiveness – individual disregard personal needs and rights in order to accommodate others

Communication – the interchange of information between two or more people, it’s intent is to elicit
response

Purpose of Communication:

- To attain information
- To influence others
-

Mode of Communication:

Verbal communication - Spoke or written words

Choose words:

- Simplicity
- Clarity
- Timing and relevance
- Adaptability
- Credibility

Nonverbal communication – includes gestures and body movement

- Posture and gait


- Hand movement and gestures
- Facial expression

Communication process and its elements:

Referent

Sender

Receiver

Messages

Channels
Feedback

Communication:

Formal Communication Networks:

- Follow the format of the lines of the authority in the organizations hierarchy

Informal Communication

- Occur between people at the same or different levels of the organizational hierarchy but do not
represent formal lives of authority and responsibility

Communication Barriers:

- Culture
- Emotions
- Gender
- Conflict

Methods of Communication:

- Strategy - develops purpose fro specific audience and occasion


- Structure – translate the strategy into specific content
- Style – ways, ideas are presented is as important as the ideas expressed
- Support- from evidence and visual aids helps establish credibility
- Supplement –means to give informed response to challenges and questions related to the
presentation

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy