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Communication Process, An Insight

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Sakaar Srivastava
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54 views17 pages

Communication Process, An Insight

Uploaded by

Sakaar Srivastava
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Communication is the process of sharing our ideas, thoughts, and feelings with other people and having those

ideas, thoughts, and feelings understood by the people we are talking with. When we communicate we speak, listen, and observe.

The way we communicate is a learned style. As children we learn from watching our parents and other adults communicate. As an adult we can learn to improve the way we communicate by observing others who communicate effectively, learning new skills, and practicing those skills.

Communication is neither transmission of message nor message itself. It is the mutual exchange of understanding, originating with the receiver. Communication needs to be effective in business. Communication is essence of management. The basic functions of management cannot be performed well without effective communication.

Organizing also requires effective communication with others about their job task. Similarly leaders as managers must communicate effectively with their subordinates so as to achieve the team goals. Controlling is not possible without written and oral communication.

Communication promotes motivation by informing and clarifying the employees about the task to be done, the manner they are performing the task, and how to improve their performance if it is not up to the mark.

Communication also plays a crucial role in altering individuals attitudes, i.e., a well informed individual will have better attitude than a less-informed individual. Organizational magazines, journals, meetings and various other forms of oral and written communication help in moulding employees attitudes.

Communication also assists in controlling process. It helps controlling organizational members behaviour in various ways. There are various levels of hierarchy and certain principles and guidelines that employees must follow in an organization. They must comply with organizational policies, perform their job role efficiently and communicate any work problem and grievance to their superiors.

A. Sender The communicator or sender is the person who is sending the message. There are two factors that will determine how effective the communicator will be: The first factor is the communicators attitude. It must be positive. The second factor is the communicators selection of meaningful symbols, or selecting the right symbols depending on your audience and the right environment.

B. Message A communication in writing, in speech, or by signals

C. Receiver The receiver is simply the person receiving the message, making sense of it, or understanding and translating it into meaning. Communication is only successful when the reaction of the receiver is that which the communicator intended. Effective communication takes place with shared meaning and understanding

D. Feedback Feedback is the reaction. It can be a verbal or nonverbal reaction or response. It can be external feedback (something we see) or internal feedback (something we cant see) Its the feedback that allows the communicator to adjust his message and be more effective.

Without feedback, there would be no way of knowing if meaning had been shared or if understanding had taken place.

Communication helps managers to perform their jobs and responsibilities. Communication serves as a foundation for planning. All the essential information must be communicated to the managers who inturn must communicate the plans so as to implement them.

Communication is a source of information to the organizational members for decision-making process as it helps identifying and assessing alternative course of actions.

Managers devote a great part of their time in communication. They spend great time on face to face or telephonic communication with their superiors, subordinates, colleagues, customers or suppliers. Managers also use Written Communication in form of letters, reports or memos wherever oral communication is not feasible.

THANK YOU!!!

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