Annual Report 2011

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Axiata Group Berhad (242188-H)
Axiata Centre
9 Jalan Stesen Sentral 5
Kuala Lumpur Sentral
50470 Kuala Lumpur
Malaysia
www.axiata.com
Axiata Group Berhad (242188-H)
COUNTRIES EMPLOYEES SUBSCRIBERS
10 25,000
200
MILLION
RM16.4
BILLION
REVENUE
PAT
RM2.7
BILLION
SINGAPORE PAKISTAN THAILAND INDIA
MALAYSIA CAMBODIA BANGLADESH SRI LANKA INDONESIA
IRAN
Mobile Telecommunications Company Of Esfahan
CONTENTS
4 Financial Calendar 2011
5 Corporate Information
RAISING THE BAR
8 Chairmans Statement
14 President & GCEOs Business Review
23 Axiata Gallery
24 Four-Year Group Financial Highlights
25 Reporting by Geographical Location
26 Summary Breakdown of Operating Revenue &
EBITDA
27 Summary Breakdown of Assets & Liabilities
28 Four Year Group Financial Summary
29 Awards & Recognition
32 Major Milestones
STRENGTH IN DIVERSITY
38 Axiata Profile
40 Regional Presence
42 Group Corporate Structure
44 Profile of Directors
54 Profile of Independent Member
of Board Committees
55 Profile of Management Team
58 Profile of Operating Companies
Management Team
62 Statement on Corporate Governance
86 Statement on Internal Control
96 Board Audit Committee Report
ENHANCING CONNECTIVITY
106 Malaysia
114 Indonesia
122 Sri Lanka
126 Bangladesh
130 Cambodia
134 India
138 Singapore
142 Others
ADVANCING ASIA
146 Corporate Responsibility
Marketplace Perspective
People Perspective
Environmental Perspective
Community Perspective
FINANCIAL STATEMENTS
160 Directors Responsibility Statement
161 Audited Financial Statements for the
Financial Year Ended 31 December 2011
291 Group Financial Analysis
293 Shareholding Statistics
297 Additional Compliance Information
301 Net Book Value of Land & Buildings
302 List of Top Ten Properties
303 Group Directory
304 Glossary
307 Notice of Annual General Meeting
312 Statement Accompanying
Notice of Annual General Meeting
313 Administrative Details for the
20th Annual General Meeting
Proxy Form
Unless otherwise stated,
all information contained
in this Annual Report is
as at 31 March 2012.
QUARTERLY RESULTS
31 May 2011
(Tuesday)
Unaudited consolidated results for
the 1st quarter ended 31 March 2011
23 August 2011
(Tuesday)
Unaudited consolidated results for
the 2nd quarter and half-year ended
30 June 2011
30 November 2011
(Wednesday)
Unaudited consolidated results for
the 3rd quarter ended 30
September 2011
23 February 2012
(Thursday)
Audited consolidated results for the
4th quarter ended 31 December
2011
NOTICE OF 20TH ANNUAL
GENERAL MEETING AND
ISSUANCE OF ANNUAL REPORT
2011
30 April 2012
(Monday)
20TH ANNUAL GENERAL
MEETING
23 May 2012
(Wednesday)
DIVIDENDS
9 May 2011
(Monday)
Notice of Book Closure for Final Tax
Exempt Dividend under Single Tier
System of 10 sen per Ordinary
Share of RM1.00 each
8 June 2011
(Wednesday)
Date of Entitlement for Final Tax
Exempt Dividend under Single Tier
System of 10 sen per Ordinary
Share of RM1.00 each
22 June 2011
(Wednesday)
Payment of Final Tax Exempt
Dividend under Single Tier System
of 10 sen per Ordinary Share of
RM1.00 each
7 October 2011
(Friday)
Notice of Book Closure for Interim
Tax Exempt Dividend under Single
Tier System of 4 sen per Ordinary
Share of RM1.00 each
24 October 2011
(Monday)
Date of Entitlement for Interim Tax
Exempt Dividend under Single Tier
System of 4 sen per Ordinary Share
of RM1.00 each
21 November 2011
(Monday)
Payment for Interim Tax Exempt
Dividend under Single Tier System
of 4 sen per Ordinary Share of
RM1.00 each
Axiata Group Berhad (242188-H) Advancing Asia
4
annual report 2011
FINANCIAL
CALENDAR
2011
BOARD OF DIRECTORS
INDEPENDENT MEMBER OF BOARD COMMITTEES
Chairman
Non-Independent Non-Executive Director
TAN SRI DATO AZMAN HJ.
MOKHTAR
Managing Director/President &
Group Chief Executive Officer
DATO SRI JAMALUDIN IBRAHIM
Independent Member
ANN ALMEIDA
Independent Non-Executive Director
DAVID LAU NAI PEK
Independent Non-Executive Director
DR MUHAMAD CHATIB BASRI
Non-Independent Non-Executive Director
KENNETH SHEN
Independent Non-Executive Director
TAN SRI GHAZZALI SHEIKH ABDUL
KHALID
Senior Independent Non-Executive
Director
DATUK AZZAT KAMALUDIN
Independent Non-Executive Director
JUAN VILLALONGA NAVARRO
GROUP COMPANY SECRETARY SURYANI HUSSEIN (LS0009277)
REGISTERED OFFICE Level 5, Axiata Centre, 9 Jalan Stesen Sentral 5
Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia
Tel: +60 3 2263 8888 Fax: +60 3 2263 8903
SHARE REGISTRAR Tricor Investor Services Sdn Bhd (Company No. 118401-V)
Level 17, The Gardens North Tower, Mid Valley City
Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia
Tel: +60 3 2264 3883 Fax: +60 3 2282 1886
Email: is.enquiry@my.tricorglobal.com
AUDITORS PricewaterhouseCoopers (AF: 1146)
Level 10, 1 Sentral, Jalan Travers, Kuala Lumpur Sentral, 50470 Kuala Lumpur
Malaysia. Tel: +60 3 2173 1188 Fax: +60 3 2173 1288
WEBSITE www.axiata.com
INVESTOR RELATIONS Tel: +60 3 2263 8801 Fax: +60 3 2278 3337 Email: ir@axiata.com
STOCK EXCHANGE LISTING Listed on Main Market of Bursa Malaysia Securities Berhad
Listing Date : 28 April 2008
Stock Date : 6888
Stock Name : Axiata
Stock Sector : Trading/Services
5
Corporate Information
CORPORATE
INFORMATION
RAISING THE BAR
Axiata is focused on its journey of transformation and is continuously raising the bar
to ensure its sustainability. Axiata has grown in leaps and bounds and is on its way
towards achieving its vision to be a Regional Champion by 2015.
CHAIRMANS
STATEMENT
TAN SRI DATO AZMAN
HJ. MOKHTAR
CHAIRMAN
Advancing Asia
annual report 2011
8
Axiata Group Berhad (242188-H)
200 million
SUBSCRIBERS
DEAR SHAREHOLDERS,
Axiata continued to make great strides towards
achieving its regional ambitions and transforming
itself into a new generation telecommunications
company. The years significant achievements
were made against a backdrop of intensifying
competition and increasingly challenging market
conditions. It also was a year where we saw
further uncertainty in the global economy with
the USD weakening and the RM strengthening
against most other currencies and thus affecting
our results.
9
Raising the Bar
Alongside this, our traditional revenues
saw a decline with voice slowing at a
faster rate than expected. Amidst this
difficult landscape, data emerged as a new
area of growth with both Celcom and XL
seeing solid traction in the segment. Axiata
managed to strengthen its position in its
various markets and improve its capacity
for innovation as we prepare ourselves for
the new digital age. 2011 was a year where
Axiata proved it could swiftly adapt to a
rapidly changing industry.
Despite these conditions, I am pleased to
report that your company managed to
navigate the difficult terrain and close the
year in a position of strength. The Groups
cash position at the end of the year
increased from RM6.3 billion to RM6.6
billion and ROIC improved from 11.8% to
12.2%. Diversification saw further progress
with 56% of revenue now generated
outside of Malaysia.
The Group is extremely
mindful of balancing returns
to shareholders together
wi th faci l i tati ng future
growth and maintaining a
healthy financial position
Revenue grew by 5% YoY, 7.5% excluding
the ef f ects of f or ei gn exchange
movements, to RM16.4 billion and PAT
surged by 28% to RM2.7 billion. 2011 was
also the year when the Group, through its
subsidiaries and associates, touched 200
million subscribers in 10 countries, truly a
regional footprint we can all be proud of.
I was also very encouraged to see
significant strengthening of our balance
sheet which saw Axiatas gross debt to
EBITDA ratio now at 1.6x, representing
one of the healthiest balance sheets in
the industry. In light of this, together with
the Groups strong performance in 2011,
Axi ata announced an accumul ati ve
increased payout in dividends of 19 sen
per share (single tier including interim
dividend of 4 sen per share paid in 2011),
representing a 60% payout ratio which is
double the 32% from last year.
Axiata Group Berhad (242188-H) Advancing Asia
10
annual report 2011
CHAIRMANS STATEMENT
The final dividend, based on the groups normalised
PATAMI, is subject to the approval of the shareholders at
the forthcoming annual general meeting.
We will continue with our policy of progressively increasing
the payout ratio. At the same time, the Group is extremely
mindful of balancing returns to shareholders together with
facilitating future growth and maintaining a healthy financial
position. With this in mind, and consistent with our policy
as a guidance for next year, it is our intention to increase
the payout ratio to approximately 65%, subject to a
number of factors. This includes 2012 overall actual financial
performance, capital requirements and growth expansion
strategies as well as dividends received from subsidiaries.
The market recognised these efforts and our share price
outperformed the Kuala Lumpur Composite Index for the
second consecutive year.
Alongside our focus on financial results, Axiata remained
committed to our role in nation development and
advancing Asia. January 2012 saw the official launch of
our corporate responsibility programme, the Axiata Young
Talent Programme (YTP).
Axiata will be investing at least RM100 million for the
programme through the Axiata Foundation, sponsoring
high performing, well-rounded students at leading academic
institutions in Malaysia and elsewhere in the world. With
talent development being one of the three pillars of
Axiata, we are excited to be able to nurture young minds
and develop these individuals with the appropriate skills to
ensure that these talented students realise their full
potential. It is our hope that these young individuals will be
highly successful and be the pride of Axiata. Starting in
Malaysia, we are now looking to extend Axiatas YTP to
our other markets.
Our targets go beyond financial measures. Axiatas economic,
technological and social contributions aim to push the
countries in which we operate to higher income levels, with
the creation of world class processes, services and talent for
our sustainable growth. Axiatas future is closely linked to the
economic and social well-being of these countries and we
aim to make a real difference to peoples lives and help to
transform the economies. Telecommunications is a strategic
enabler for socio-economic advancement and ultimately
economic growth. According to a recent World Bank report,
for every 10 percentage point increase in mobile penetration,
there will be a 0.81 percentage point increase in GDP per
capita in low and middle-income countries.
11
Raising the Bar
Our focus on developing human capital remains at the top
of our agenda. Both the Board and senior management
are committed to ensure that not only do we have the
best management teams across the Group, but that we
also develop future leaders of the Group. With this in
mind, the year also saw Axiata further strengthening our
leadership pipeline. We now have more than 100 senior
management professionals, across all OpCos identified as
part of our overall talent pipeline. Out of this, 14 are now
deployed across our footprint.
The Board remains fully committed to maintain transparency
and accountability as part of good corporate governance
and practices. Axiata plays a pivotal role in ensuring this
across the Group, towards the protection of Axiatas
shareholders and minority shareholders/partners. We have
very clear and detailed guidelines and a code of conduct
for effective communications as well as a fair and
transparent procurement policy, adopting latest best
practices. Whilst governance practices may vary, based
on the individual country in which we are operating, the
Boards principles in managing in an ethical and transparent
manner remain universal.
Looking ahead, Axiata will continue to face challenges,
both from an economic and industry perspective, but we
believe we are in a good position to face them.
The financial turmoil generated by the intensification of the
fiscal crisis in Europe has spread to both developing and
high-income countries However, Axiata is financially sound
with RM6.6 billion cash with recurring cash flow generation.
Added to this, the telecommunications industry is generally
resilient. During the 2008 crisis for example, we did not
see any contraction in our core voice and messaging
revenues. It is conceivable that a global slowdown may
impact the growth of personal mobile broadband for
example, discretionary mobile such as second broadband
lines. This could slow growth marginally in our more
developed markets such as Malaysia and Singapore, but
overall we remain cautiously confident that our business
will remain robust even in these trying economic times.
The global mobile industry is a rapidly changing one. Devices,
consumer behaviour, network technologies, content and
services as well as increasing competition from both
traditional and non-traditional sectors are changing at a
furious pace as the global economy becomes increasingly
digitalised. This presents a challenge as well as an opportunity
at the same time for the Group, as more and more devices
able to connect to the internet are made available. The
internet is growing at a rapid rate in developing countries,
25% for the past five years in developing countries as
compared to 5% in developed markets. This is partly due to
the high rates of adoption of mobile phones in developing
countries which have increased from 53% of worldwide
mobile subscriptions in 2005 to over 70% in 2011. Many
internet users also are gaining access to the internet through
mobile devices. The Group is preparing itself for this new
connected world as more industries such as finance,
government and entertainment are made available through
digital applications leading to an exponential growth in data
traffic. This factor, together with the low average age of
our markets, bodes well for Axiata.
The Group is financially sound, with stable cash flow
generation and strong performances from our regional
OpCos. We have the right assets and experience to
ensure we stay ahead of the industry and deliver attractive
returns to shareholders. In light of these factors, I believe
Axiata is on track to meet its vision of becoming a
regional champion and is ready to take on any challenges
coming its way.
I would like to express my gratitude to Dr. Farid Mohamed
Sani, who retired from the Board. Dr. Farid was absolutely
instrumental in the founding of Axiata and the demerger
from TM that preceded it. Axiata appreciates his invaluable
leadership and contributions during his tenure with the
Group and wishes him well in his new role. This year, we
welcomed Mr Kenneth Shen as a non-independent, non-
executive director, who brings with him more than 25
years experience in global investment, corporate finance
and mergers and acquisitions, gained in New York, Hong
Kong and Qatar.
Axiata Group Berhad (242188-H) Advancing Asia
12
annual report 2011
CHAIRMANS STATEMENT
Hi s weal th of gl obal experi ence and
knowledge will be an important addition to
Axiatas Board, providing us with a fresh
perspective as we move towards our goal
of becoming a regional champion.
Together with the change in the Board, we
also appointed a new Group Chief Financial
Officer, James Maclaurin. We have been
strengthening our organisation by bringing in
world class talent at all levels and we
welcome James to the Axiata team.
As always, I thank shareholders for your
continued support and trust. I would also
like to take this opportunity to thank the
Board, Management, led very ably by the
GCEO Dato Sri Jamaludin Ibrahim, and
employees for 2011s significant achievements.
None of our successes would have been
possibl e without their dedication and
professionalism in their relentless pursuit for
operational excellence and raising the bar
for the competition.
In this aspect, I am especially pleased to
share that Axiata was awarded the Frost &
Sullivan Asia Pacific ICT Award for Best
Telecommunications Group for the third
consecutive year in 2011. We also won
Telecom Asia Best Regional Mobile Group
for the second consecutive year.
In addition, our Indonesian operations, XL,
took the prize for Best Emerging Market
Carrier whilst CEO, Hasnul Suhaimi, was
voted Telecommunications CEO of the Year
for his performance at the helm of the
company. I am also happy to note that our
continued focus and strict adherence to
good corporate governance saw the Group
winning two awards at the Mal aysian
Corporate Governance (MCG) Index Awards
2011. Axiata was one of only 16 publicly
listed companies which made the A+ list,
winning a Distinction Award.
2011 also saw Axiata make the Forbes Asias
Fab 50 list, the only Malaysian company to
do so. Picked from a list of 1,073 companies,
the list takes into account companies with
exceptional track records for revenue,
results, return on capital (ROC), outlook and
shareprice, amongst other things.
These are but a few of among the many
more accolades across the Group and are
tremendous acknowledgements and well
deserved, given that it has only been three
short years since Axiata came into being as
a new identity.
It thus gives me great pleasure to present
Axiatas Annual Report 2011.
TAN SRI DATO AZMAN HJ. MOKHTAR
CHAIRMAN
Axiata is on track to meet its
vision of becoming a Regional
Champion and is ready to take
on any challenges coming its
way
13
Raising the Bar
13
PRESIDENT
& GCEOS
BUSINESS
REVIEW
DATO SRI JAMALUDIN IBRAHIM
MANAGING DIRECTOR/PRESIDENT &
GROUP CHIEF EXECUTIVE OFFICER
14
Advancing Asia
annual report 2011
Axiata Group Berhad (242188-H)
DEAR SHAREHOLDERS,
2011 proved to be another good year for the
Group, ending the year with a PAT of RM2.7
billion, despite a slow start and amidst difficult
market conditions. Our OpCos performed well,
especially against industry, ending the year with
a strong momentum into 2012.
Another
strong
year
15
GROUP PERFORMANCE REVIEW
Aggressive execution by all OpCos saw
posi ti ve quarterl y revenue trends
continuing with the Group recording annual
revenue growth of 5% to RM16.4 billion.
Revenue was impacted by translation loss
due to the weakening currencies outside
of Malaysia. Excluding forex fluctuations,
revenue growth would have been 7.5%.
The robust performance was on the back
of higher data usage in key markets
particularly at Celcom and XL, and
subscriber growth at Dialog and Robi.
The Groups EBITDA growth remained
steady at 1% to RM7.1 billion, 3% without
forex fluctuations, due to the growth in
data and broadband at Celcom and XL in
particular. Margins dipped by 1.9 percentage
points due to aggressive network roll-out
at Celcom and XL to support future
growth in data.
PAT in the period was up 28% to
RM2.7 billion whilst PATAMI was up by
33% to RM2.3 billion. Celcom in particular,
saw normalised PATAMI increasing by
11%. After adjusting for exceptional items,
such as impairment, forex and one-off
gains on disposal/merger, normalised
Group PATAMI was up by 2%.
The Group s total subscri ber base
expanded to close to 200 million, up 25%
from a year ago, growing an average of
3.3 million per month, making the Group
one of the largest telecommunications
companies in the region.
Axiata ended the year in a position of
strength with RM6.6 billion in cash, balance
sheet significantly strengthened, and
Axiatas gross debt to EBITDA ratio now
at 1.6x.
We are particularly pleased
with XLs and Dialogs all-
round excellent performance,
Celcoms profitability as well
as Robis revenue growth
Axiata Group Berhad (242188-H) Advancing Asia
16
annual report 2011
PRESIDENT & GCEOS BUSINESS REVIEW
OPERATING COMPANIES REVIEW
Our OpCos continue to perform well in most metrics in
2011, especially against industry. Despite the challenges
faced in the first half, such as slower than expected
industry growth, changes in revenue mix as well as the
strengthening Ringgit, the Group ended the year in a
position of strength, demonstrating our ability to respond
and navigate our way through increasingly difficult market
conditions.
We are particularly pleased with XLs and Dialogs all-
round excellent performance, Celcoms profitability as well
as Robis revenue growth. Our performance resulted in
strong balance sheets, not only at Group level but all
major OpCos.
Hello in Cambodia saw improved performance, with
subscriber base doubling, despite the highly competitive
market.
Idea, our Indian affiliate, continued to post strong results,
maintaining its strong position of the previous year.
Despite hyper competition and exacting regulatory
conditions, Idea remained one of the best performers in
a challenging market. M1, in Singapore, maintained its
strong position in the year.
I am happy to report that the continued positive
performances seen across the Group in 2011 has enabled
us to increase dividends at the Group as well as XL and
Dialog.
17
Raising the Bar
Malaysia Positive Data Trends Continue
Celcom closed the year with the highest ever PATAMI.
Even in a relatively mature market, Celcom saw a robust
6% growth in revenue, driven by data and mobile
broadband, to RM7.2 billion. Advanced data grew 26%
YoY amounting to a 21% contribution to revenue.
Celcom defended its market leadership in mobile broadband
closing the year with 937,000 subscribers, a growth of 9%
YoY, making Celcom the undisputed market leader. Good
take up of smartphones and tablets drove data usage
which increased in the same period. At 4.6 million, data
users now represent 38% of Celcoms total subscribers.
Celcom saw excellent growth traction in total subscribers,
via successful voice resuscitation initiatives. Favourable
take up of usage stimulation campaigns saw Celcom
adding 542,000 subscribers in the fourth quarter.
EBITDA for the period rose 2%
1
to RM3.3 billion, from
aggressive pursuit of smart spend initiatives. Celcom
continued to generate healthy cash balance and saw
double digit PATAMI growth, the highest profit to-date, of
RM1.8 billion. Excluding allocated charges, normalised
PATAMI surpassed the RM2 billion mark.
For 2012, Celcom will enhance its focus on mobile data.
Work has already begun on improving network quality
and capacity for better customer data experience. The
company will also be driving greater cost efficiencies with
a high focus on network infrastructure sharing. This has
already started with the network collaboration agreement
signed with DiGi, aimed at significantly improving network
efficiency which is on track.
Indonesia Performs Better than Industry and Data
Sees Continued Traction
XL closed the year in a position of strength with excellent
overall performance. Revenue increased 7% YoY to IDR18.9
trillion (RM6.6 billion) driven by strong momentum in data
revenue which grew 61%. XL saw tremendous increase in
the adoption of advanced data with usage growing
fourfold contributing 15% to revenue from 10% a year
ago. At 25.5 million, data users now represent more than
half of XLs total subscribers.
Non-voice services now contribute close to 50% of
revenue. Concurrently, efforts on mitigation of voice
substitution saw continued traction. XLs innovative
packages focused on customers share of voice wallet
gained momentum even after the festive season which
saw a further 3 million increase in subscribers for XL in the
fourth quarter bringing the total subscribers at year end
2011 to 46.4 million.
EBITDA in the period increased 4%
2
YoY to IDR9.6 trillion
(RM3.3 billion) with margins at 51% whilst PAT
3
remained
strong at IDR3.2 trillion (RM1.1 billion).
With excellent execution in expanding the network to
improve data coverage, XL rolled out more than 6,000
new 2G base stations and an 81% increase in 3G base
stations. To further improve network quality and increase
long term productivity, XL will embark on the outsourcing
of its managed network services initiative in the first
quarter of 2012. While it has caused margins to dip, in the
long term it should improve.
Given the positive results of 2011, XL announced a higher
dividend payout of 35%, from 30% in 2010, of normalised
PAT for 2011. The proposed dividend will be paid in 2012
and subject to XL sharehol ders approval at the
forthcoming AGM.
Note:
1
Normalised for holding company charge and tax relief, Sukuk profit, additional accelerated
USP and depreciation.
2
Normalised EBITDA excluding provision for severance payment.
3
Normalised for severance payment, accelerated depreciation and forex.
Axiata Group Berhad (242188-H) Advancing Asia
18
annual report 2011
PRESIDENT & GCEOS BUSINESS REVIEW
Sri Lanka Consolidation of Turnaround
Dialog saw continued growth in all financial indicators,
posting double digit revenue growth of 10% YoY, marking
an eleventh consecutive quarter of growth. This was
primarily driven by growth in prepaid revenue and
television. EBITDA increased by 9% in the same period, on
the back of revenue growth and continued focus on cost
management across the group. PAT grew by 6% from
2010. Dialog Television also turned PAT positive for the
first time since acquisition in 2006.
Positive free cash flow was maintained at Dialog for the
eighth consecutive quarter. Accordingly, Dialog continued
to maintain a structurally strong balance sheet with gross
debt to EBITDA ratio at 1.3x in 2011.
In light of Dialog Groups strong performance, Dialog
announced a dividend payout ratio of 39%, from 34% in
2010, amounting to SLR2 billion (RM55 million). The
dividend is subject to shareholders approval at the
forthcoming AGM.
Bangladesh Double Digit Growth Continues
Robi continued its strong trajectory with double digit
growth in both revenue and EBITDA. Despite intense
competition, revenue growth continued, surging by 18%
due to healthy revenue from voice and VAS. In tandem,
EBITDA grew by 15% with stable margins despite aggressive
drive for growth. PAT for the period was down, primarily
caused by forex losses arising from the weakening of BDT
against USD. YoY, the USD has strengthened against BDT
by a significant 13.8%. Excluding non-cash translation loss,
PAT would have been BDT1.9 billion (RM77.2 million). After
normalising for other impairment and amortisation, PAT
would have grown by 23%.
Cambodia Challenges Remain
Hello saw great traction in its subscriber base in 2011.
Aggressive marketing campaigns conducted in the year,
doubled subscriber growth. Revenue was also up a healthy
8% in the year. However, the extremely competitive
market with eight mobile operators in a population of less
than 15 million, did have an impact on PAT which dropped
by 21%.
REGIONAL AFFILIATES
India Strong Performance Despite Regulatory
Challenges
Against a tough backdrop of hyper competition and
regulatory challenges, Idea continued to record strong
growth with revenue and EBITDA up by an impressive
26% and 38% respectively. Year-to-date PAT did however
decline, due to competitive pressures and investment in
new circles.
Ideas 3G investment plans are on track and high speed
broadband services are now available across 2,300 towns
in 20 service areas in India. To help promote better take
up, the company introduced affordable Idea branded 3G
smart phones starting from as low as RM380.
Despite challenging regulatory decisions, we remain
confident in Ideas growth potential. The company
maintained its growth momentum and became the third
largest mobile operator, in terms of revenue. Last year,
Idea was also the fastest growing operator, with an
annual revenue growth of 25.3% as against industry
growth of 16%.
Axiata ended the year in a position
of strength with RM6.6 billion in
cash and balance sheet significantly
strengthened.
Raising the Bar
19
Singapore Strong Performance
Maintained
M1 ended the year on a positive note with
operating revenue up 8.8% to SGD1.1 billion
(RM2.6 billion). Service revenue grew 2.4% to
SGD750.5 million (RM1.8 billion), benefiting
from growth in mobile customer base, as
well as higher contribution from fixed services.
PAT increased 4.5% to SGD164.1 million
(RM398.1 million).
Revenue from non-voice services rose by 3.7
percentage points to make up 35.6% of
service revenue, driven by continued growth
in smartphone customer base. This customer
base now accounts for about 67% of total
postpaid customers. With the coverage of
the next generation nationwide broadband
network (NGNBN) expected to be nationwide
by mid-year coupled with the soon to be
completed nationwide LTE network, M1 is
well placed to capture data growth in both
the fixed and mobile segments.
TRANSFORMATION INTO A NEW
GENERATION TELCO
2012 will be both challenging and exciting.
Significant changes are happening affecting
the i ndustry. Thi s i ncl udes consumer
behaviour, demographics, rapid increase in
smart phones, new non-traditional competitors
and players, regulatory, etc. While these
changes are already taking place, it will
accelerate further within the next few years.
One clear resulting trend in our more mature
markets is the decline in voice revenue and
the rapid increase in demand for data and
content services.
Axiata as a Group has already begun to
prepare itself for these changes. 2012 will be
the year where these changes will become
more apparent.
Broadly speaking, we need to evolve our
traditional offerings to reflect the changing
consumer needs and preferences. Voice and
SMS will continue to be relevant for a while to
come, but the effect of substitution to data
services like Skype and WhatsApp will
require us to rethink about how we package,
price, deliver, manage and value add these
services.
The biggest change however, will be on
data. We need to have a more comprehensive
and holistic approach. In that respect, we
need to look at it from the following five key
areas revenue opportunities, cost structure,
customer experience, organisational reforms
and new business models.
More and more useful and affordabl e
applications, content and devices are driving
the exponential demand for data. Just
providing basic data services, as a carriage
or transport , to support thi rd party
applications and content will already drive
healthy revenue growth for us. However, we
need to also directly and proactively get
involved in certain applications generally
known as digital services. These include
m-payment, m-commerce, m-entertainment,
etc. Our strategy is to work with partners
and even our competitors to build the
respective ecosystems to support this. We
have already built an m-commerce hub, and
all the OpCos are also already spearheading
some of these digital services.
Axiata Group Berhad (242188-H) Advancing Asia
20
annual report 2011
PRESIDENT & GCEOS BUSINESS REVIEW
Unlike basic data services, these more advanced services
will generally take much longer to nurture due to the need
to build full ecosystems, each of them involving other
industries, such as financial institutions, retail/merchants
outlets, content providers, agencies, etc.
One major challenge in data is the cost structure. Today,
profit margins for data are much smaller than voice and
SMS. Hence, as the revenue mix shifts towards data,
margins will decline in the short term. To ensure long term
margins improvement, we need to drive data volume
significantly to reach a critical mass and bring down the
cost per byte.
But thats not sufficient. We need to also redesign our
network and introduce new technologies. The network
today is primarily designed for voice. Celcom, XL and
Dialog are already modernising their networks replacing
the old equipment. The new networks are not only more
efficient for data, but also for voice, and requires
significantly less running costs. At the same time, we need
to convert all switch-based networks to IP-based networks
where we are already progressing well. Technology
migration from 2G to 3G, and 3G to LTE, will not only
drive faster speed to the users, but also provide much
better cost efficiency. Network sharing with other players
from cell sites to fibre and microwaves, and in the future,
active network elements, will also substantially alter the
cost structure of our networks.
This is the case with the Celcom-DiGi network sharing
which has already started. Outsourcing is yet another
initiative. We started last year at XL, with cost savings
expected within two years. IT too needs a major revamp
especially billing and many business support systems
(BSS) and operations support systems (OSS).
To compete effectively, the most important area of
differentiation is customer experience. For voice and SMS
services, most of the customer touch points and network
elements are within our control. For data, there are a lot
more elements and many applications, content, devices,
international gateways, etc., which are not totally within
our control. Yet, from the customer point of view, we are
the main service provider. The Group is now at the
advanced stage of developing a state-of-the art network
management centre with advanced tools to manage the
customer network experience involving elements even
outside our own domain.
To support revenue opportunities, cost reduction and
customer experience, we have to redesign our organisation
to be managed differently. Celcom and XL have both
appointed senior executives to be responsible for the
end-to-end customer experience. Changes are required in
almost all divisions; marketing, sales, IT, network, products,
customer services, etc.
21
Raising the Bar
Finally, new business models are required
to support data transformation, from
pricing, distribution and marketing to
service delivery, product development,
content management and fi nanci al
management. Even the brand needs to
evolve to reflect all the above changes.
ENSURI NG SUSTAI NABI LI TY VI A
TALENT
In addition to our focus on performance
and financials, the Group will continue its
focus on talent. This is to ensure a more
robust and sustainable organisation as the
Group moves closer towards its ambition
to be a regional champion by continually
raising the bar to achieve world-class
performance. With this in mind, the Group
Human Resources role was split to achieve
a better focus on talent. The new position
of Group Chief Talent Officer was created
to reflect Axiatas strong commitment
towards building a talent pipeline for future
leaders across the Group. We continue to
invest in our people, harnessing their
capabi l i ti es to dri ve i nnovati on and
performance. Axiatas extensive regional
footprint provides us a unique opportunity
to provide invaluable exposure and field
experience in some of the fastest growing
and exciting markets in the region.
2011 saw tremendous cross country
movements of our talent, with a significant
number of cross postings across our
footprint. The deployment of employees
across the region falls in line with our
philosophy of providing opportunities to
our internal talent whilst also bringing in
external talent into the Group.
The mobile industry is evolving at an
unprecedented pace. Competition has not
let up and regulatory challenges continue,
which makes urgency and the ability to
adapt crucial. Axiatas strategy however,
has always taken into account the dynamic
nature of the industry, preparing the Group
for the future. Our healthy balance sheet,
strong cash flow generation as well as
continued underlying performances from our
OpCos put us on solid footing to face the
upcoming challenges. This, together with
the teams we have working with us across
our markets, makes me very confident and
excited in facing the new world of
telecommunications in the digital world.
ACKNOWLEDGEMENTS
As always I would like to thank our Board
for their continued guidance, the governments
and regulators for their co-operation and
facilitation, and our stakeholders the
shareholders, partners, collaborators and
media for their continued support. More
importantly, a special thanks to all our
employees who have worked hard to get us
to where we are today.
2012 will be a pivotal year for Axiata as
we progress in our transformation beyond
a traditional telecommunications company.
I am confident that with our continued
focus, as evi denced by our three
consecutive years of strong results, we
will achieve what we have set out to do.
DATO SRI JAMALUDIN IBRAHIM
MANAGING DIRECTOR/PRESIDENT &
GROUP CHIEF EXECUTIVE OFFICER
The teams we have
working with us across
our markets, makes me
ver y conf i dent and
excited in facing the
new wor l d of tel e-
communications in the
digital world
Axiata Group Berhad (242188-H) Advancing Asia
22
annual report 2011
PRESIDENT & GCEOS BUSINESS REVIEW
23
Raising the Bar
AXIATA
GALLERY
OPEPATING
PEVENUE
(PM Billion)
EBITDA
(PM Billion)
`C `C9 `11 `C8 `C `C9 `11 `C8
6.4
3.3
.4
5.6
7.
5.4
4.4
7.
PAT
(PM Billion)
`C `C9 `11 `C8
2.7
.8
C.5
2.
NOPMALISED
PATAMI
(PM Billion)
`C `C9 `11 `C8
Not 4 Not 3 Not 2 Not
2.5
.4
C.8
2.5
POIC
(%)
`C `C9 `11 `C8
2.2
7.9
6.5
.8
SUBSCPIBEPS
(Million)
`C `C9 `11 `C8
99
2C
89
6C
+ 5%
+ 28%
+ %
+ 2% + C.4 ppt + 25%
Note 1 2011 normalised PATAMI excludes acquisition
and provision (+RM107.7 million), XL severance
payment (+RM46.8 million), Celcom network
impairment (+RM105.1 million), Celcom tax
i ncenti ve (-RM140. 0 mi l l i on) and forei gn
exchange loss (+RM73.2 million).
Note 2 2010 normalised PATAMI excludes gains on
disposal/merger (-RM388.4 million), impairment/
FRS adjustment (+RM1.2 billion), XL minority
interest (-RM49.2 million) and foreign exchange
gain (-RM54.9 million). FY2010 restated for
comparison purposes.
Note 3 2009 normalised PATAMI excludes XL one-off
gains on finance lease arrangement (-RM132.5
million), accelerated depreciation/asset impairment
(+RM235.6 million) and foreign exchange gains
(-RM349.2 million).
Note 4 2008 normalised PATAMI excludes foreign
exchange loss (+RM284.7 million).
Axiata Group Berhad (242188-H) Advancing Asia
24
annual report 2011
FOUR-YEAR
GROUP FINANCIAL
HIGHLIGHTS
PM (Billion)
MALAYSIA
5.6
6.3
6.8
7.2
2.5
2.8
3.C
3.
.3
.5
.7
2.
11` C` C9` C8` 11` C` C9` C8` 11` C` C9` C8`
Pevenue EBITDA PAT
lDP (Trillion)
INDONESIA
BDT (Billion)
BANGLADESH
USD (Million)
CAMBODIA
SLP (Billion)
SPI LANKA
2.2
3.9
7.6
8.9
5.
6.2
9.3 9.3
(C.C2)
.7
2.9
2.8
11` C` C9` C8` 11` C` C9` C8` 11` C` C9` C8`
Pevenue EBITDA PAT
36.3 36.2
4.4
45.6
7.9
8.3
5.
6.4
(2.9) (2.2)
5.C
5.4
11` C` C9` C8` 11` C` C9` C8` 11` C` C9` C8`
Pevenue EBITDA PAT
4.6
9.9
26.C
3C.7
4.2
6.7
8.4
9.6
(.2)
C.9 .C
.5
11` C` C9` C8` 11` C` C9` C8` 11` C` C9` C8`
Pevenue EBITDA PAT
54.
46.5
36.7
39.5
4.C
.5
3.7
.4 .4
C.7
(.5) (3.9)
11` C` C9` C8` 11` C` C9` C8` 11` C` C9` C8`
Pevenue EBITDA PAT
.8
(C.8)
* All financial numbers are based on audited financial
figures and following respective country GAAP.
Normalised results for OpCos.
25
Raising the Bar
REPORTING BY
GEOGRAPHICAL
LOCATION
OPERATlNG
REVENUE
39.6%
46.7%
6.3%
5.6%
.9%
C.C%
43.3%
7.7%
7.7%
C.7%
C.6%
43.7%
2D11
2D11
Clcon
XL
Dialog
Pobi
Hllo
Othrs
Clcon
XL
Dialog
Pobi
Hllo
Othrs
EBlTDA
47.5%
42.3%
6.C%
5.5%
C.2%
.5%
2D1D
39.7%
43.5%
7.6%
7.7%
C.8%
C.7%
2D1D
PM3. bn
PM3.C bn
PM7.2 bn PM6.8 bn
PM6.2 bn
P
M
C
.4

b
n
PM3.3 bn
PM3.3 bn
PM6.5 bn
P
M
C
.5

b
n
P
M

.3

b
n
P
M

.2

b
n
P
M

.3

b
n
P
M

.2

b
n
P
M
C
.4

b
n
P
M
C
.4
b
n
PMC. bn
PMC.C bn
PMC.C bn
PMC. bn
PMC. bn
PMC.C bn
PMC. bn
PMC. bn
Axiata Group Berhad (242188-H) Advancing Asia
26
annual report 2011
SUMMARY BREAKDOWN
OF OPERATING REVENUE
& EBITDA
TOTAL ASSETS
Proprty,plantanoquipnnt
lntangiblassts
Othrassts
Cashanobankbalancs
Traoanoothrrcivabls
lnvstnnts
/ssociats
Jointly controllo ntity
TOTAL LlABlLlTlES &
EOUlTY
Borrowings
Noncontrolling intrsts
Othrrsrvs
Sharprniun
Sharcapital
Othrliabilitis
Traoanoothrpayabls
2C.C%
.7%
6.5%
4.5%
C.C%
7.6%
39.7%
2D1D
2.8%
5.2%
22.2%
6.7%
2.C%
28.C%
4.%
2D1D
2C.5%
2.8%
6.3%
5.2%
C.C%
5.3%
39.9%
2D11
PM6.2 bn
PM8.3 bn
P
M

.
2

b
n
PM6.6 bn
P
M
2
.

b
n
P
M
6
.
2

b
n
4.5%
4.9%
2.8%
2C.9%
5.8%
3.8%
28.3%
2D11
PM5. bn
PM7.6 bn
P
M
C
.7

b
n
PM6.3 bn
P
M

.
7

b
n
P
M
6
.
7

b
n
PM.5 bn
PM8.8 bn
P
M

.
8

b
n
P
M
2
.C
b
n
P
M
8.5 bn
P
M
2
.
3

b
n
P
M
5
.
6

b
n
PMC.7 bn
PM8.3 bn
P
M

.
6

b
n
P
M
2
.C
b
n
P
M
8.4
bn
P
M
2
.
6

b
n
P
M
4
.
6

b
n
27
Raising the Bar
SUMMARY BREAKDOWN
OF ASSETS
& LIABILITIES
OPERATIONAL HIGHLIGHTS
All in RM Million unless stated otherwise FY2011 FY2010 FY2009 FY2008
1. Operating Revenue 16,448 15,621 13,312 11,438
2. Earnings Before Interest Tax Depreciation and
Amortisation (EBITDA)
7,124 7,054 5,420 4,446
3. Earnings from Associates & Jointly Controlled Entity 118 164 101 (59)
4. Profit Before Tax (PBT) 3,577 3,206 2,666 906
5. Profit After Tax (PAT) 2,712 2,117 1,756 471
6. Profit After Tax and Minority Interests (PATAMI) 2,346 1,770 1,653 498
7. Normalised PATAMI
1
2,539 2,479 1,407 783
8. Total Shareholders Equity 19,289 18,725 18,184 11,217
9. Total Assets 40,551 38,101 37,028 37,216
10. Total Borrowings 11,459 10,684 12,323 15,959
11. Subscribers (million) 199 160 120 89
GROWTH RATES YoY
1. Operating Revenue 5.3% 17.3% 16.4% 14.4%
2. EBITDA 1.0% 30.2% 21.9% 7.5%
3. Total Shareholders Equity 3.0% 3.0% 62.1% 15.6%
4. Total Assets 6.4% 2.9% -0.5% 52.0%
5. Total Borrowings 7.3% -13.3% -22.8% 75.5%
SHARE INFORMATION
1. Per Share
Earnings (basic) sen 28 21 22
(a)
9
(a)
Earnings (diluted) sen 28 21 21
(a)

Net Assets RM 2.3 2.2 2.2 3.0

2. Share Price Information RM
High 5.14 4.76 3.74
(b)
7.85
Low 4.57 3.07 1.77
(b)
3.12
FINANCIAL RATIO
1. Return on Invested Capital
2
12.2% 11.8% 7.9% 6.5%
2. Gross Debt to EBITDA
3
1.6 1.5 2.3 4.5
3. Debt Equity Ratio
4
0.6 0.6 0.7 1.4
Notes:
1
Excludes XL one-off gains on finance lease arrangement, severance payment and XL minority interest, accelerated depreciation/FRS
adjustment, gains on disposal/merger, Celcom network impairment and Celcom tax incentive, acquisition and provision and foreign exchange
gains/loss. FY2010 figures are restated for comparison purposes
2
EBIT less tax over average invested capital
3
Gross debt over EBITDA
4
Total borrowings over total shareholders equity
(a)
After adjustment for Rights Issue
(b)
Share price traded ex-rights from 8 April 2009 adjusting for the rights issuance of RM5.25 billion
Axiata Group Berhad (242188-H) Advancing Asia
28
annual report 2011
FOUR YEAR
GROUP FINANCIAL
SUMMARY
AXIATA GROUP BERHAD
Asia Pacific Brands Foundation (APBF)
BrandLaureate CEO of the Year 2010-2011
Forbes Asias Fab 50
Frost & Sullivan Asia Pacific ICT Award 2011
Best Telecommunications Group of the Year
Malaysian Corporate Governance Index Awards 2011
Best Conduct of AGM
Distinction Award
Telecom Asia Awards 2011
Best Regional Mobile Group
CELCOM AXIATA BERHAD
Customer Relationship Management & Contact Centre
Association Malaysia (CCAM)
Gold Best Contact Centre Support Professional >100
seats
Silver Best Video in Contact Centre
Silver Best Process Excellence
Bronze Best People Contact Centre
Bronze Best Contact Centre Support Professional >100
seats
Frost & Sullivan Malaysia Excellence Awards 2011
Service Provider of the Year
Malaysia 1000 Award
Return on Capital Employed Award 2011
TATA Consultancy Services (TCS)
Best Business Enabler Award
11th PC.com Awards
Best Wireless Broadband Award 2011
PT XL AXIATA TBK
Best of 2010
Marketing Dream Team Champion
Best Chief Marketing Officer 2010
FORSEL Award 2010
Most Innovative BlackBerry Service
All Asia Executive Team Rankings 2011
Best CEO Second Place
Hasnul Suhaimi
Nominated by sell side analysts
Best CFO First Place
Willem Timmermans
Nominated by buy side analysts
Best CFO Second Place
Willem Timmermans
Nominated by sell side analysts
Best Contact Center 2011
Best Contact Center Operations
Best Technology Innovation
Best Business Contribution
Best HR Retention
Best Team Work
Best Team Leader
Best Quality Assurance
CCAS Contact Centre Awards 2011
Best Outsourced Contact Centre Above 100 Seats
Cellular Award 2011
Best CEO of the Year for GSM (Global Mobile Media)
Best BlackBerry Service
Contact Center World APAC (Asia Pacific) 2011
Silver Award for Best Technology Innovation corporate
category
Best Contact Center Trainer for Customer Service
29
Raising the Bar
AWARDS &
RECOGNITION
Customer Loyalty Award 2011
GSM Prepaid category
GSM Postpaid category
Frost & Sullivan Asia Pacific ICT Awards 2011
Wireless Service Provider of the Year
Service Provider of the Year
CEO of the Year
Indonesia Brand Champion Award 2011
Most Popular GSM Operator
Most Popular Internet/Data GSM Operator
Indonesia Cellular Award 2011
Best Data Package
Best Customer Growth
Best GSM Operator
Best BlackBerry Service
Indonesian Golden Ring Award 2011
Best Customer Service
Investor Award 2011
Best Entity Infrastructure Sector
Top Executive of Listed Company Hasnul Suhaimi
CEO
MAKE (Most Admired Knowledge Enterprise) Award
2011
One of the leading companies in Indonesia
Marketing Award 2011
Best in Marketing Campaign
Program & PR People of the Year 2011
Gold Award for PR Person (CEO Category)
Hasnul Suhaimi
Gold Award for PR Person (Spokesperson Category)
Head of Corporate Communications
Bronze Winner for PR Program (Marketing Category)
XL Network Rally
SCTV Award 2011 Viewers Choice Commercial
XLs Advertisement Insecticides version
Service Quality Award 2011
Excellent Service Total Service Quality Satisfaction
SWA 100 Indonesia Best Wealth Creators 2011
Best Indonesian Public Company Based
Telecommunications Services Category
ASEAN Best Public Company
Indonesia Best Public Company
Telecom Asia Awards 2011
Best Emerging Market Carrier
Telecommunications CEO of the Year
DIALOG AXIATA PLC
Corporate Accountability Rating by LMD
and Sting Consultants
Platinum Award
6th Annual Prepaid Mobile Summit Prepaid Mobile
Excellence Awards
Best Loyalty and Retention Campaign Star Points
SLIM-Nielsen Peoples Awards 2011
Telecommunications Service Brand of the Year
Youth Brand of the Year
Axiata Group Berhad (242188-H) Advancing Asia
annual report 2011
30
AWARDS & RECOGNITION
ROBI AXIATA LIMITED
World HRD Congress
Star News HR Excellence Award for
Innovation in HR
Shine.Com Best HR Leader of the Year 2011
Matiul Islam Nowshad Chief Human
Resources Officer
HELLO AXIATA COMPANY LIMITED
17th Annual Communicators Awards (USA)
1 Gold Award, 4 Silver Awards
IDEA CELLULAR LIMITED
Annual Prepaid Mobile Summit 2011
Best Product Innovation
Idea featured among the Powerbrands in
2011
World Communications Awards 2011
Best Brand Campaign
M1 LIMITED
National Arts Councils Patron of the Arts
Awards 2011
Distinguished Patron of the Arts
31
Raising the Bar
11
JANUARY 2011
Celcom entered into a network
collaboration with DiGi Tel to jointly
implement the proposed long-term
collaboration of sharing network
infrastructure in Malaysia.
JANUARY 2011
Axiata introduced a new landmark
to the KL Sentral skyline, Prisms by
Axiata, an 83 feet steel sculpture
by renowned Malaysian sculptor,
Ramlan Abdullah.
JANUARY 2011
The first cohort of students were
selected under the Axiata Young
Talent Programme.
FEBRUARY 2011
Celcom entered into an MOU with
TM on a strategic collaboration to
provide fixed and mobile solutions
covering high speed broadband
services via wholesale long term
lease from Celcoms network and
MVNOs.
APRIL 2011
Celcom entered into a shareholders
agreement with 23 other parties to
form a consortium under the name of
Konsortium Rangkaian Serantau Sdn
Bhd to implement an entry point
project for the purpose of adding
bandwidth capacity for Malaysia in
anticipation of increasing demand
requirements.
MAY 2011
Dialog entered into a shareholders
agreement with Firstsource Solutions
Limited (FSL) for the establishment of
a joint venture for the provision of
information technology enabled and
business process outsourcing services
i n Sri Lanka and al so for the
international market.
NOVEMBER 2011
Celcom entered into a shareholders
agreement with PLDT Global
Corporation and PLDT Malaysia
Sdn Bhd to col l aborate i n
establishing MVNO services for
the Fil ipino community in
Malaysia.
DECEMBER 2011
Dialog entered into a share
purchase agreement with
the shareholders of Suntel
Ltd for the acquisition of
the entire ordinary shares
in issue in Suntel Ltd.
Axiata Group Berhad (242188-H) Advancing Asia
32
annual report 2011
MAJOR
MILESTONES
94
FEBRUARY 1994
A joint venture agreement was
entered into between TMI and
Sunpower Systems (Private) Limited
to set up MTN (now known as
Dialog).
TMI B was i ncor por at ed i n
Bangl adesh as a joi nt venture
company between A.K. Khan & Co.
Ltd. and TM.
NOVEMBER 1996
Sunpower Systems (Private) Limited
divested its stake in MTN to TMI,
which resulted in Dialog becoming
wholly-owned by TMI.
96
OCTOBER 1996
TMI via TM purchased 51.0% of
Cambodia Samart Communications
Company Limited (Casacom) (now
known as HACL) from Samart.
98
MAY 1998
05
JANUARY 2005
TMI through TMIL acquired the entire
equity interest of Indocel, which had
a 23.1% equity interest in XL.
FEBRUARY 2005
TMI through TMIL entered into a
share sale agreement to acquire a
78% stake in Multinet from Nasser
Khan Ghazi and Adnan Asdar.
JUNE 2005
Indocel acquired an additional 4.2%
equity interest in XL from Rogan
Partners, Inc.
JULY 2005
Dialog was listed on the Colombo
Stock Exchange.
AUGUST 2005
TMI, Khazanah and SunShare entered
into a joint venture and shareholders
agreement to establish SunShare as a
joi nt venture company for the
acquisition of equity interest in M1.
SEPTEMBER 2005
A restated j oi nt venture and
shareholders agreement was entered
into by SunShare, TMI, Khazanah and
TM as a new party to the earlier
agreement to participate in the affairs
of SunShare.
SEPTEMBER 2005
XL was listed on the Jakarta Stock
Exchange (now known as the
Indonesia Stock Exchange).
OCTOBER 2005
TMI through SunShare, acquired 12.1%
of the equity shares in M1 from Great
Eastern Telecommunications Ltd. Prior
to March 2006, SunShare made on-
market purchases, bringing its total
equity interest in M1 to 29.8%.
OCTOBER 2005
Indocel increased its shareholding in
XL to 56.9% through the exercise of
its call and put option.
DECEMBER 2005
TMI through TMIL acquired a 49.0%
ownership interest in MTCE through a
transfer from TRI, a wholly-owned
subsidiary of Celcom.
DECEMBER 2005
Dialog acquired 100% of DBN (then
known as MTT Network (Private)
Limited).
06
FEBRUARY 2006
TMI obtained a 24.4% stake in SIM
from SIMs parent company, Samart.
In addition, TMI has a 18.9% stake in
Samart and Samart in turn holds
54.1% in SIM.
33
Raising the Bar
07
JUNE 2007
Indocel increased its shareholding in
XL to 67. 0% by a purchase of
additional shares from AIF (Indonesia)
Ltd.
JULY 2007
Spice was listed on the Bombay
Stock Exchange. Due to the issuance
of new shares by Spice in its IPO,
TMIs stake was reduced to 39.2%.
SEPTEMBER 2007
Dialog acquired the remaining 10.0%
of the total issued and paid-up share
capital in Dialog TV, which resulted in
Dialog TV becoming wholly-owned
by Dialog.
DECEMBER 2007
TMI through TMIL entered into a
shareholders agreement with Etisalat
Indonesia in relation to the acquisition
of 15.97% equity interest in XL by
Etisalat Indonesia from Bella Sapphire
Ventures Ltd.
08
APRIL 2008
TMI was demerged from TM,
resulting in the acquisition of 100%
stake in Celcom and 51.0% stake in
SunShare. TMI also acquired 16.81%
and 49% additional stakes in XL and
SunShar e r espect i vel y f r om
Khazanah.
APRIL 2008
TMI was listed on the Main Market
of Bursa Securities.
AUGUST 2008
TMI India through TMI Mauritius
acquired a 14.99% stake in Indian
cel l ul ar company, I dea and
announced a merger of Spice with
Idea.
SEPTEMBER 2008
A.K. Khan & Company Limited and
affiliates disposed its entire stake in
TMIB equivalent to 30% of issued
and paid-up share capital to NTT
DoCoMo, INC.
OCTOBER 2008
TMI through TMI Mauritius increased
its stake in Spice to 49% as a result
of the mandatory general offer of
Spice undertaken as part of the
Spice-Idea merger.
FEBRUARY 2006
TMI purchased the remaining 49.0% of
Casacom (now known as HACL) from
Samart, and Casacom became a
wholly-owned subsidiary of TMI.
MARCH 2006
TMI acquired the entire equity interest
of TMI India (then known as DCIL),
which had a 49.0% equity interest in
Spice.
JUNE 2006
Indocel increased its shareholding in XL
to 59.7% by a purchase of additional
shares from AIF (Indonesia) Ltd.
SEPTEMBER 2006
Dialog acquired 90.0% of the total
issued and paid-up share capital of
Dialog TV (then known as Asset Media
(Private) Limited) from Nihal Seneviratne
Epa and Lasantha Joseph Mi l roy
Peiris.
SEPTEMBER 2006
TMI through TMIL entered into a share
sale agreement with Nasser Khan Ghazi
to acquire an additional 11.0% equity
interest in Multinet.
OCTOBER 2006
Casacom changed its name to TMIC
(now known as HACL).
DECEMBER 2006
Dialog, through Dialog TV, entered into a
share sale and purchase agreement for
the acquisition of 100% of the share
capital of CBNP and CBNSP from
Muhunthan Canagasooryam and Niranjan
Canagasooryam.
Axiata Group Berhad (242188-H) Advancing Asia
34
annual report 2011
MAJOR MILESTONES
09
MARCH 2009
TMIC changed its name to Hello
Axiata Company Limited.
MARCH 2010
With the completion of the merger
between Spice and Idea, Axiata
through TMI Mauritius and TMI India
increased its stake in Idea to 19.1%.
MARCH 2010
AxB launched their new identity
carrying the Axiata logo, the prism
under a new name Robi.
APRIL 2010
Indocel reduced its shareholding in
XL to 66.69% through the exercise
of an international private placement
of 19.8% in XL in order to increase
public shareholding spread of XL
shares.
APRIL 2010
Axiata SPV1 issued USD300 million
aggregate principal amount of 5.375%
Notes due in 2020 guaranteed by
Axiata payable semi annually in
arrears on 28 October 2010 (Notes).
The Notes were listed and quoted on
the Stock Exchange of Hong Kong
Limited on 29 April 2010 and the
Labuan I nternati onal Fi nanci al
Exchange on 7 May 2010.
TMI changed its name to Axiata
Group Berhad.
APRIL 2009
Axi ata unvei l ed i ts new brand
identity.
MAY 2009
TMIB changed its name to Axiata
(Bangladesh) Limited.
DECEMBER 2009
Indocel increased its shareholding in
XL to 86.49% pursuant to a rights
issue.
DECEMBER 2009
XL changed its name to PT XL Axiata
Tbk.
Celcom changed its name to Celcom
Axiata Berhad.
10
FEBRUARY 2010
JUNE 2010
Axiata and Celcom had entered into
a Memorandum of Understanding
(MOU) with Digi Tel, a wholly-owned
subsidiary of DiGi.Com Berhad (DiGi)
and Telenor Asia Pte Ltd, major
shareholder of DiGi, to explore the
vi abi l i t y of shar i ng net wor k
infrastructure.
AUGUST 2010
Cel com vi a i ts whol l y-owned
subsidiary, CTX placed out RM4.2
billion nominal value unrated Sukuk
with tenures ranging from five to ten
years under a private offering to
Employees Provident Fund Board
(EPF), CIMB Islamic Bank Berhad and
Malayan Banking Berhad.
DECEMBER 2010
Axiata completed the sale of its
entire stake of 18.9% in Samart to
existing shareholders, Mr. Charoenrath
Vilailuck and Mr. Watchai Vilailuck.
35
Raising the Bar
STRENGTH IN DIVERSITY
Axiata is committed to harnessing diversity to promote a global perspective.
We have amongst us more than 50 nationalities working across our OpCos
and affiliates, creating a dynamic and innovative workplace, necessary to
compete in the ever evolving telecommunications industry.
Axiata is one of Asias largest telecommunications
companies. Axiata has controlling interests in mobile
operators in Malaysia, Indonesia, Sri Lanka, Bangladesh
and Cambodia with significant strategic stakes in India
and Singapore. India represents one of the fastest
growing markets in the world. In addition, the
Malaysian-grown holding company has a stake in
mobile telecommunications operations in Thailand.
The Groups mobile subsidiaries and associates operate
under the brand name Celcom in Malaysia, XL in
Indonesia, Dialog in Sri Lanka, Robi in Bangladesh,
HELLO in Cambodia, Idea in India and M1 in
Singapore.
Advancing Asia
annual report 2011
Axiata Group Berhad (242188-H)
38
AXIATA
PROFILE
The Group, including its subsidiaries and associates, has
over 200 million mobile subscribers in Asia. Revenue for
2011 was RM16.4 billion. The Group provides employment
to over 25,000 people across Asia. Axiatas vision is to be
a regional champion by 2015 by piecing together the best
throughout the region in connectivity, technology and
talent, uniting them towards a single goal: advancing Asia.
Axiata was awarded the Frost & Sullivan 2009, 2010 and
2011 Asia Pacific ICT Award for Best Telecommunications
Group and the Telecommunications Asia Best Regional
Mobile Group 2010 and 2011 for its operations in multiple
Asian markets.
Axiata made it to the Forbes Asia Fab 50 List, the only
Malaysian company to do so.
AXIATAS JOURNEY TO DATE
The Axiata story has been a remarkable one incorporated
in Malaysia on 12 June 1992 as a private limited company
under the name TMI, operating as a division within TM. The
initial focus was on expanding the Groups footprint,
primarily through mergers and acquisitions, building a
portfolio which balances interest in emerging markets with
low mobile penetration rates and Best-in-Class and
innovation driven subsidiaries in mature markets.
In 2008, the TM Group completed a strategic demerger
exercise that saw the separation of the mobile business
from TM. The demerger resulted in an enhanced TMI, which
was merged with Celcom enabling it to focus on its own
core business and accelerate operational improvements
and growth initiatives; emerging as an independent entity
in the regional mobile telecommuni cations market.
TMI was subsequently listed on Bursa Securities on
28 April 2008, marking a new chapter in its transformation
towards becoming a regional giant in the mobile
communications market.
In March 2009, TMI changed its name to Axiata Group
Berhad and launched a new identity, as part of a rebranding
exercise aimed at enhancing its position as a leading regional
mobile operator. The move was a requisite step to reinforce
the Groups new business philosophy and its commitment to
advancing Asia by addressing the unfulfilled communication
needs of local populations with affordable and innovative
products and services. Axiata has blazed a path across the
region; from 6 million customers to over 200 million across
10 countries, in a matter of 7 years, making Axiata one of
the largest mobile players in South East Asia.
THE NEXT WAVE
The tel ecommunications industry is undergoing a
transformation and headed for convergence where there
is a marriage of smartphones, fixed and mobile broadband
services, service delivery platforms and social networking.
As demand for products and services increases, and
technology continues to innovate, change is inevitable.
We have to quickly adapt ourselves and position our
business model to capitalise on these developments.
In the last year we have already begun to invest in network
modernisation and network sharing to facilitate the explosive
growth in data. 2012 will be a pivotal year for Axiata as we
progress in our transformation beyond a traditional
telecommunications company.
In advancing Asia, we remain committed to our core role in
nation development, to make a difference to peoples lives
and help transform the countries in which we operate.
Revenue 64.5%
EBITDA 72.3%
PAT 46.8%
Subscribers 400.3%
2007 VS 2011
39
Strength in Diversity
REGIONAL
PRESENCE
MALAYSIA
INDONESIA
SRI LANKA
BANGLADESH
CAMBODIA
INDIA
SINGAPORE
THAILAND
PAKISTAN
IRAN
Axiata Group Berhad (242188-H) Advancing Asia
40
annual report 2011
MALAYSIA
CELCOM AXIATA BERHAD
Year of investment/Shareholding: 2008/100%
Nature of business: Mobile
Subscribers: 12.0 Million
Technology deployed: GSM, GPRS, EDGE, 3G,
HSPA
No. of BTS (2G/3G): 12,200
Network coverage (By population coverage):
2G-95% 3G-81.7%
SRI LANKA
DIALOG AXIATA PLC
Year of investment/Shareholding: 1996/85%
Nature of business: Mobile, internet services
and international data and voice service,
xed wireless and direct-to-home
satellite television
Subscribers: 7.2 Million
Technology deployed: GSM, GPRS, EDGE, 3G,
HSPA, WiFi, WiMax, LTE
(non-commercial), DVB-S
No. of BTS (2G/3G): 4,469
Network coverage (By population coverage):
96%
MAJOR
SUBSIDIARIES
INDONESIA
PT XL AXIATA TBK.
Year of investment/Shareholding:
2005/66.6%
Nature of business: Mobile
Subscribers: 46.4 Million
Technology deployed: GSM, GPRS, EDGE, 3G
No. of BTS (2G/3G): 28,273
Network coverage (By population coverage):
>90%
CAMBODIA
HELLO AXIATA COMPANY LIMITED
Year of Investment/Shareholding: 1998/100%
Nature of Business: Mobile
Subscribers: 1.8 Million
Technology deployed: GSM, GPRS, EDGE,
3G, HSPA
No. of BTS (2G/3G): 886
Network coverage (By population coverage):
90%
OTHERS
INDIA
IDEA CELLULAR LIMITED
Year of investment/Shareholding:
2008/19.9%
Nature of business: Mobile
Subscribers: 106.4 Million
MAJOR ASSOCIATES/
AFFILIATES
BANGLADESH
ROBI AXIATA LIMITED
Year of investment/Shareholding: 1995/70%
Nature of business: Mobile
Subscribers: 23.3 Million
Technology deployed: GSM, GPRS, EDGE
No. of BTS (2G): 8,265
Network coverage (By population coverage):
97.8%
Note: Robis active sub-base as reported to BTRC (Bangladesh
Telecommunications Regulatory Commission) is 16.1 million (as
of December 2011).
THAILAND
SAMART I-MOBILE PUBLIC
COMPANY LIMITED
Year of investment/Shareholding: 2006/24.4%
Nature of business: Mobile devices and
accessories, multimedia and international
business
PAKISTAN
MULTINET PAKISTAN
(PRIVATE) LIMITED
Year of investment/Shareholding: 2005/89%
Nature of business: Broadband & long
distance and international services
IRAN
Mobile Telecommunications Company Of Esfahan
MOBILE TELECOMMUNICATIONS
COMPANY OF ESFAHAN
Year of investment/Shareholding: 2005/49%
Nature of business: Mobile
(Province of Esfahan)
SINGAPORE
M1 LIMITED
Year of investment/Shareholding:
2005/29.1%
Nature of business: Mobile and broadband
Subscribers: 2.0 Million
41
Strength in Diversity
29.14%
M1 Limiteo
(Singapor) f
Technology Pesources
Inoustries Berhao (Malaysia)
Celcom Transmission (M) Son Bho
(Malaysia)
Celcom Technology (M) Son Bho
(Malaysia)
S0%
Celcom Timur (Sabah) Son Bho
(Malaysia)
Celcom Mobile Son Bho
(Malaysia)
Alpha Canggih Son Bho
(Malaysia)
CT Paging Son Bho
(Malaysia)
Celcom Multimeoia
(Malaysia) Son Bho
(Malaysia)
15.12%
Sacofa Son Bho
(Malaysia)
35%
Tune Talk Son Bho
(Malaysia)
C-Mobile Son Bho
(Malaysia)
49%
PLDT Malaysia Son Bho
(Malaysia)
Celcom Axiata Berhao
(Malaysia)
Hello Axiata
Company Limiteo
(Canbooia)
Axiata Investments
(Singapore) Limiteo
(Labuan)
24.41%
Samart I-Mobile Public
Company Limiteo
(Thailano) f
Axiata Group Berhad
- Ky Oprating Conpanis
'
- Dpicting /ctiv Subsioiaris,
/ssociats ano /filiats
- Listo Conpanis
- Vhollyowno Subsioiaris
- Non whollyowno Subsioiaris
- /ssociats//filiats
f
LEGEND:
The complete list of subsidiaries, jointly
controlled entities and their respective
pr i nci pal acti vi ti es, countr y of
incorporation and the Groups effective
interest are shown in notes 41 and 42
to the financial statements on pages
277 to 283 of this Annual Report.
Axiata Group Berhad (242188-H) Advancing Asia
42
annual report 2011
GROUP CORPORATE
STRUCTURE
*
5.91%
14.05%
Axiata Investments 2
(Inoia) Limiteo
(Mauritius)
19.96%
Ioea Cellular
Limiteo
(lnoia) f
Axiata Investments
(Inoonesia) Son Bho
(Malaysia)
66.61%
PT XL Axiata Tbk
(lnoonsia) f
49%
Mobile Telecommunications
Company of Esfahan
(lran)
70%
Pobi Axiata Limiteo
(Banglaosh)
S9%
Multinet Pakistan
(Private) Limiteo
(Pakistan)
Axiata Investments 1
(Inoia) Limiteo
(Mauritius)
Axiata SPV1
(Labuan) Limiteo
(Labuan)
Axiata Management
Services Son Bho
(Malaysia)
Axiata Investments
(Labuan) Limiteo
(Labuan)
Dialog Television
(Private) Limiteo
(Sri Lanka)
Dialog Television Traoing
(Private) Limiteo
(Sri Lanka)
Suntel Limiteo
(Sri Lanka)
Communiq Broaobano
Network (Private) Lto
(Sri Lanka)
26%
Firstsource-Dialog
Solutions (Private) Limiteo
(Sri Lanka)
Dialog Broaobano
Networks (Private) Limiteo
(Sri Lanka)
S4.97%
Dialog Axiata PLC
(Sri Lanka) f
43
Strength in Diversity
Datuk Azzat Kamaludin Dato Sri Jamaludin Ibrahim Tan Sri Dato Azman
Hj. Mokhtar
Tan Sri Ghazzali
Sheikh Abdul Khalid
44
Advancing Asia Axiata Group Berhad (242188-H)
annual report 2011
PROFILE OF
DIRECTORS
Dr Muhamad Chatib Basri David Lau Nai Pek Juan Villalonga Navarro Kenneth Shen
45
Strength in Diversity
TAN SRI DATO AZMAN HJ. MOKHTAR
British Chevening Scholar
Masters of Philosophy in Development Studies (Distinction), Darwin
College, Cambridge University, UK
Fellow of the Association of Chartered Certified Accountants, UK
Chartered Financial Analyst
Diploma in Islamic Studies, International Islamic University, Malaysia
Working Experience: Azman started his career in September
1983 at the then National Electricity Board (now known as
Tenaga Nasional Berhad) until August 1994. Between 1994
and 1998, he was a Director and Head of Research, Union
Bank of Switzerland in Malaysia. Thereafter, he was a
Director and Head of Research at Salomon Smith Barney in
Malaysia. From 2002 until May 2004, he was Managing
Director and co-founder of BinaFikir Sdn Bhd, a financial
consultancy firm. From June 2004 to-date, Azman holds
the position of Managing Director of Khazanah, the strategic
investment arm of the Government of Malaysia.
Directorships of Public Companies: Iskandar Investment
Berhad (Chairman) and Yayasan Khazanah.
Other Informati on: Member of I skandar Regi onal
Development Authority and serves on various public service
bodies including the Performance Management & Delivery
Unit, Executive Committee of Malaysia International Islamic
Financial Centre, Bumiputera Agenda Action Council and
Governance Council of Malaysian Innovation Agency. He is
also a member of the Board of Trustees of Asia Business
Council, the INSEAD East Asia Council and the Global
Agenda Council on the Role of Business for 2011 World
Economic Forum.
Age 51, Malaysian
Appointed to the Board on
3 March 2008
Chairman,
Non-Independent Non-Executive Director
(Representative of Khazanah)
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Axiata Group Berhad (242188-H) Advancing Asia
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annual report 2011
DATO SRI JAMALUDIN IBRAHIM
MBA, Portland State University, USA
Bachelor of Science in Business Administration (Minor in Mathematics),
California State University, USA
Working Experience: Jamaludin is Managing Director/President
& Group Chief Executive Officer of Axiata Group Berhad,
which he joined in March 2008. He has worked for about
31 years in the ICT industry 16 years in the IT industry and
15 years in the telecommunications industry.
Prior to Axiata, Jamaludin was with Maxis Communications
Berhad, which he joined in 1997 and was appointed Chief
Executive Officer in 1998. In 2006, he was redesignated Group
Chief Executive Officer. He retired from Maxis in July 2007 and
continued to be Non-Executive Director until February 2008.
Before joining Maxis, he was Chief Executive Officer of Digital
Equipment Malaysia (the Malaysian branch of Digital Equipment,
then the second largest IT company worldwide) from 1993 to
1997. Jamaludin also spent 12 years in IBM (1981-1993), the
first five years as Systems Engineer and then in various
positions in Sales, Marketing and Management.
Jamaludin started his career as a lecturer in Quantitative
Methods at California State University, USA in 1980.
Directorships of Public Companies: Axiata Group Companies
Celcom (Chairman), XL, Dialog, M1 and Axiata Foundation.
Other Information: Member of the Board of Financial Reporting
Foundation Malaysia (FRF) and GSM Association (GSMA).
Jamaludin earned the accolade of Malaysias CEO of the
Year 2000 by American Express & Business Times and was
inducted into the Hall of Fame for Services to the Mobile
Telecommunications Industry by Asian Mobile News in 2004.
He was also named Asian Mobile Operator CEO of the Year
by Asian Mobile News Awards 2007 and Telecommunications
CEO of the Year by Telecom Asia Awards 2010 and
Frost & Sullivan Asia Pacific ICT Awards 2010.
Age 53, Malaysian
Appointed to the Board on
3 March 2008
Managing Director/President & Group
Chief Executive Officer
47
TAN SRI GHAZZALI SHEIKH ABDUL KHALID
Degree in Economics, La Trobe University, Australia
Working Experience: Ghazzali has made his career as a
diplomat since 1971 and became the Ambassador of Malaysia
to USA in March 1999. Prior to his appointment to
Washington, D.C., he served as Deputy Secretary-General
at the Ministry of Foreign Affairs, Malaysia. Over the years,
his overseas appointments have included postings to
Austria, Germany, Hong Kong, Thailand, the United Kingdom,
Zimbabwe and the Permanent Mission of Malaysia to the
United Nations in New York, USA. His last position before
his retirement in September 2010 was the Ambassador-at-
large of the Ministry of Foreign Affairs, Malaysia to which
he was appointed in 2006.
Directorships of Public Companies: Axiata Group Companies
Robi (Chairman), Axiata Foundation (Chairman).
Age 66, Malaysian
Appointed to the Board on
24 March 2008
Independent Non-Executive Director
Chairman, Board Nomination Committee,
Board Remuneration Committee
and Share Scheme Committee
Advancing Asia
48
Axiata Group Berhad (242188-H)
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DATUK AZZAT KAMALUDIN
Barrister-at-Law, Middle Temple, London, UK
Degrees in Law and International Law, University of Cambridge,
UK
Working Experience: Azzat is a lawyer by profession and
is a partner of the law firm of Azzat & Izzat. Prior to being
admitted as advocate and solicitor of the High Court of
Malaya in 1979, he served as an administrative and diplomatic
officer with the Ministry of Foreign Affairs, Malaysia from
1970 to 1979. Between 1 March 1993 to 21 March 1999, he
served as a member of the Securities Commission.
Directorships of Public Companies: Axiata Group Companies
Dialog (Chairman) and Technology Resources Industries
Berhad. Others Boustead Holdings Berhad, Boustead
Heavy Industries Corporation Berhad, KPJ Healthcare
Berhad, Pulai Springs Resort Berhad, Visdynamics Holdings
Berhad and Malaysian Directors Academy.
Age 66, Malaysian
Appointed to the Board on
24 March 2008
Senior Independent Non-Executive
Director
Member, Board Audit Committee, Board
Nomination Committee, Board Remuneration
Committee and Share Scheme Committee
49
DAVID LAU NAI PEK
Member of the Malaysian Institute of Accountants
Member of the New Zealand Institute of Chartered Accountants
Bachelor of Commerce, Canterbury University, New Zealand
Working Experience: David has over 35 years professional
experience in finance and leading financial organisations in
various locations in Australia, Brunei, China, Malaysia, New
Zealand, the Netherlands and UK. David recently retired
from Shell Malaysia in August 2011 after serving the Shell
Group for about 30 years. His major assignments include
the Finance Director for Shell Malaysia, Finance Director for
Shell China, Global Controller for the Exploration &
Production Division of Royal Dutch Shell, and Vice-President
Finance for Shell International Exploration and Production
B.V., the Netherlands.
Directorships of Public Companies: Axiata Group of
Company Celcom (Chairman of Board Audit Committee).
Others Shell Refining Company (Federation of Malaya)
Berhad, Malaysian Airline System Berhad, KKB Engineering
Berhad and Employees Provident Fund.
Age 59, Malaysian
Appointed to the Board on
23 April 2008
Independent Non-Executive Director
Chairman, Board Audit Committee
Axiata Group Berhad (242188-H) Advancing Asia
50
annual report 2011
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JUAN VILLALONGA NAVARRO
MBA, IESE, Spain
Degree in Law, Deusto University, Spain
Working Experience: Juan was Chairman and Chief
Executi ve Offi cer of Tel efoni ca, a provi der of
telecommunications services in Spain from 1996 to 2000.
Prior to joining Telefonica, he was Chief Executive Officer
of Bankers Trust and Credit Suisse First Boston in Spain
and was a partner at McKinsey & Co., for nine years. Juan
is currently a global entrepreneur based in London. In 2010,
he was nominated by the Harvard Business Review as one
of the 50 best CEOs in the world, based on value
creation.
Directorships of Public Companies: Axiata Group Company
Idea Cellular Limited.
Age 59, Spanish
Appointed to the Board on
24 March 2008
Independent Non-Executive Director
Member, Board Audit Committee
51
DR MUHAMAD CHATIB BASRI
PhD in Economics and Master of Economic Development, Australian
National University, Australia
Bachelor of Science (Economics), University of Indonesia,
Indonesia
Working Experience: Dr Chatib is a Senior Lecturer at the
Department of Economics at the University of Indonesia, a
position he has held since 1992. He has been a Research
Associate at the Institute for Economic and Social Research
Indonesia since 1999, the oldest economic policy think tank
in Indonesia. He has also been advisor and/or consultant for
Toyota Motor Corporation, the World Bank, the Asian
Development Bank, USAID, AUSAID, OECD and United
Nations Conference on Trade and Development. Dr Chatib
is presently Vice Chairman of Indonesias National Economic
Committee, Member of the Asia Pacific Regional Advisory
Group of the International Monetary Fund (IMF) and Member
of the High Level Trade Expert Group. He was Special
Advisor to the Minister of Finance of the Republic of
Indonesia in 2006-2010. Dr Chatib has also served as the
Sherpa to the President of the Republic of Indonesia for the
G-20 meeting in Washington in November 2008 and from
2006 to 2009, acted as the Deputy of the Minister of
Finance for G-20.
Directorships of Public Companies: Axiata Group Company
XL. Others PT Astra International Tbk, PT Astra
Otoparts Tbk and PT Indika Energy Tbk.
Age 46, Indonesian
Appointed to the Board on
23 November 2010
Independent Non-Executive Director
Axiata Group Berhad (242188-H) Advancing Asia
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annual report 2011
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Notes:-
None of the Directors have:-
Any family relationship with any Director and/or major shareholder of Axiata.
Any conict of interest with Axiata.
Any conviction for oences within the past ten years (other than traic oences).
Any sanctions and/or penalties imposed on them by any regulatory bodies during the
nancial year ended 31 December 2011.
For information on Directors attendance at the Board Meeting held during the nancial year,
please refer to page 68 of the Statement on Corporate Governance.
KENNETH SHEN
Bachelor of Arts degree (magna cum laude) in East Asian Languages
and Civilisations (Japanese) and Economics from Harvard College,
USA
MBA from the Harvard Graduate School of Business Administration
Completed studies at Keio University, Japan
Working Experience: Kenneth joined Khazanah as Executive
Director of Investments in 2011. He has more than 25 years
of global investment, corporate finance and mergers and
acquisitions experience gained in New York, Hong Kong
and Qatar. Prior to joining Khazanah, Kenneth was with
Qatar Investment Authority (QIA) from 2006 where he
most recently was Advisor to the CEO and a member of
the Board of Directors of Qatar Holding LLC. In addition,
Kenneth had responsibility for QIAs direct investments in
public and private companies as well as its investments in
private equity, special situations and venture capital funds.
Prior to that, he was with Salomon Brothers Inc and its
successor companies from 1996 where his most recent role
was Co-Head, Corporate Finance at Citigroup Global Markets
Asia Limited. Prior to Salomon Brothers, Kenneth was with
Lehman Brothers Inc. from 1992 in Lehmans Merchant
Banking and Principal Investments Groups in New York.
Directorships of Public Companies: Yayasan Amir
Age 47, American
Appointed to the Board on
5 October 2011
Non Independent Non-Executive Director
(Representative of Khazanah)
Member, Board Audit Committee, Board
Nomination Committee, Board Remuneration
Committee and Share Scheme Committee
53
ANN ALMEIDA
Age 56, British
Appointed as Member of Board
Nomination Committee, Board
Remuneration Committee and Share
Scheme Committee on 17 February 2011
MA in Economics, Cambridge University, UK
MBA, Imperial College, London, UK
Working Experience: Ann has been
Group Managing Director, Human
Resources of the Hongkong and
Shanghai Banking Corporation Limited
since February 2008 and is a member
of the Group Management Board. In
2011, her remit widened to include
Corporate Sustainability.
Ann joined HSBC Group in 1992 and
by 1995 she was appointed Head of
HR for James Capel (Stockbroking).
Since 1996, Ann has been Director, HR
for the Investment Bank, Transaction
Bank, Private Bank, Islamic Bank and
Asset Management, before taking up
her present role.
Other Information: Ann has been non-
executive member of the Remuneration
and HR Strategy Committees of the
London School of Economics and non-
executive Chairman of the Human
Resources Commi ttee of Jadwa
Investments, a Saudi Islamic bank.
Axiata Group Berhad (242188-H) Advancing Asia
54
annual report 2011
PROFILE OF INDEPENDENT
MEMBER OF BOARD
COMMITTEES
Nik Hasnan Nik Abd Kadir, Darke M Sani, Donald James Rae, Suryani Hussein, Norman Donald Price IV,
Dato Sri Jamaludin Ibrahim, Datin Badrunnisa Mohd Yasin Khan, James Maclaurin, Azwan Khan Osman Khan,
Rema Devi Nair, Tan Gim Boon, Annis Sheikh Mohamed
from left to right:
Strength in Diversity
55
PROFILE OF
MANAGEMENT
TEAM
DATO SRI JAMALUDIN IBRAHIM
Managing Director/President & Group Chief Executive
Officer
Please refer to page 47 of the Annual Report.
NIK HASNAN NIK ABD KADIR
Group Chief Internal Auditor
Hasnan graduated with a Bachelor of Science (Honours) in
Accounting & Financial Analysis, University of Warwick,
UK. He is a Certified Internal Auditor (CIA) and a Chartered
Member of the Institute of Internal Auditors, Malaysia
(CMIIA). Hasnan also holds the additional role of the Chief
Internal Auditor of Celcom, a position he has held since
2005. Prior to that, he was Financial Controller, Asia
Pacific Service Centre, for a major multinational oil and
gas company and before that; he was a member of the
multinationals Global Audit Network and Secretary of the
Audit Committee of its Accounting Transaction Services
Company for Asia Pacific and Middle East.
DARKE M SANI
Group Chief Human Resources Officer
Darke has had over 25 years experience both in Malaysia
and in the region, in the telecommunications and IT
industry and most recently in leadership development and
management consulting. His strong business experience,
mainly as Managing Director or head of a business, include
stints in various multinational companies including Maxis,
Apple and Digital Equipment Corporation (now part of
Hewlett-Packard).
DONALD JAMES RAE
Senior Vice President, Group Business Development &
Regional Operations
Don graduated with a Bachelor Commerce from University
of Guelph (1983), Ontario Canada and an MBA from
University of Western Ontario, Canada (1987).
He started his career with Deloitte & Touche Management
Consulting from 1987 to 1998, working in Canada, Hong
Kong, Malaysia and Singapore, and was made a Partner in
the firm in 1994.
In 1999, he joined Smart Communications in the Philippines
as Chief Operations Advisor. In 2003, concurrently in his
role at Smart, Don took on the role of assisting the CEO
of PLDT in the Philippines in the development of their fixed
line business and creation of converged infrastructure and
services with Smart which is a 100% subsidiary of PLDT.
In 2007, Don ventured into India where he was CEO of
the Essar Telecommunications Business Group and oversaw
the development of the Vodafone Essar business as well
as other telecommunications businesses for the Essar
group.
Prior to joining Axiata in February 2010, Don worked as an
independent consultant for the Group, focused on reviewing
and improving operations in its Dialog business unit.
SURYANI HUSSEIN
Group Company Secretary
Suryani, a qualified advocate and solicitor of the High Court
of Malaya and licenced Company Secretary, spent the
early years of her career in legal practice. She subsequently
joined the corporate sector and was appointed Head of
Legal and Secretarial, Celcom in 2002. Suryani joined
Axiata upon its listing in 2008 and until June 2011 retained
her leadership role as Head of Legal in Celcom.
NORMAN DONALD PRICE IV
Group Chief Technology Officer
Don started his career in the US Navy, where he initially
taught reactor physics, specialising in nuclear propulsion
but later moved on to communications. He joined McCaw
Communications Group (McCaw) in the US, for whom he
also spent considerable amount of time with various
telecommunications operators in Asia. Dons work at
McCaw also led him to China, Indonesia and Philippines.
Don has more than 25 years experience in establishing
and scaling new business operations in fiercely competitive
environments in the region, seven years of which was
with Bharti Airtel.
Axiata Group Berhad (242188-H) Advancing Asia
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annual report 2011
PROFILE OF MANAGEMENT TEAM
DATIN BADRUNNISA MOHD YASIN KHAN
Group Chief Talent Officer
Badrunnisa holds a Bachelor of Science (Honours) 1981, in
Biochemistry and Pharmacology, University of Aston in
Birmingham, UK. She has had over 25 years of working
experience. Badrunnisas career has predominantly been with
Shell in Malaysia with the first half focusing on IT software
application and the second half in Human Resources, where
her last stint was in a global position reporting to Shells
Group HR. Before Axiata, she was with TM where she was
General Manager, Leadership & Talent Management, Group
HR. She was also the Head of Group Human Resources in
Axiata before the function was split to allow her to focus on
Talent Management across the Group.
JAMES MACLAURIN
Group Chief Financial Officer
James is a member of the Institute of Chartered
Accountants of Scotland (qualified 1992) and holds degrees
in Engineering and Finance from the Universities of Dundee
and Heriot Watt in Edinburgh respectively. He has worked
in the telecommunications industry for 15 years and has
held a number of senior finance leadership positions
including Chief Financial Officer for Africa and Central
Europe at Vodafone, Group Chief Financial Officer of
Celtel, the pan-African mobile operator, Chief Financial
Officer of UbiNetics, the 3G technology developer and
Executive Vice President Finance of Marconi, the UK
based telecommunications vendor subsequently sold to
Ericsson. In the mid 1990s James worked in Asia and
served as the Finance Director of General Electric Co of
Singapore and prior to joining Axiata he was the Finance
Director of General Electric Co of Bangladesh.
AZWAN KHAN OSMAN KHAN
Group Chief Strategy Officer
Azwan is an engineering graduate (First-Class Honours)
from Imperial College, University of London, UK with a
br oad mi x of t el ecommuni cat i ons and non-
telecommunications experience across a range of
companies. His professional experience includes extensive
time with the Boston Consulting Group and Shell Malaysia.
Azwan was formerly the Senior Vice President, Corporate
Strategy and Development in Celcom, a position he held
from mid-2005.
Azwan is also a member of the Chief Strategy Officers
Group (CSOG) of the GSM Association (GSMA).
REMA DEVI NAIR
Head, Group Regulatory Affairs
Rema graduated from the University of Malaya, Kuala
Lumpur with Bachelor of Arts (Honours) and Master in
Philosophy (M.Phil) degrees in 1983 and 1987 respectively.
She has over 20 years experience in the telecommunications
industry commencing as a specialist telecommunications
writer at the Business Times, Malaysias financial daily. This
was followed by stints in TM, primarily in corporate
planning and strategy, and Malaysian Communications &
Multimedia Commission (MCMC), serving in various positions
including Manager (Economic Regulation) and Industry
Policy and Regulation. Before joining Axiata, Rema headed
Corporate and Regulatory Affairs at TMI.
She is a member of the Chief Regulatory Officers Group
(CROG) of the GSM Association (GSMA).
TAN GIM BOON
Group General Counsel
Gim graduated with a Bachelor of Commerce in 1993 and
a Bachelor of Laws in 1995 from University of Adelaide,
Australia. In 2000, he completed a Master of Laws from
University of New South Wales, Australia. Gim was admitted
as an Advocate and Solicitor of the High Court of Malaya
in 1997 and admitted as a solicitor in New South Wales,
Australia in 2002. Prior to joining Axiata, he was working
with l aw firms in Mal aysia and Sydney, Austral ia
predominantly in corporate finance, equity capital markets
and mergers and acquisitions. He joined Axiata in 2004.
ANNIS SHEIKH MOHAMED
Head, Corporate Development
Annis graduated from the University of Wisconsin-Madison,
U.S.A. with a Bachelor of Business Administration (Deans
List), majoring in Finance, Investment and Banking. He has
close to 17 years experience in the banking industry with
extensive knowledge and experience in the areas of
financial advisory, structured finance, acquisition finance
and project finance. Annis started his career at Citibank
Berhad and later joined Macquarie Malaysia and RHB
Sakura Merchant Bankers Bhd. Before joining Axiata, he
was Chief Officer and Head of Investment Banking in
Kuwait Finance House (Malaysia) Berhad (KFHMB).
57
Strength in Diversity
1
DATO SRI MOHAMMED
SHAZALLI RAMLY
Chief Executive Officer
Celcom Axiata Berhad
2
HASNUL SUHAIMI
President Director
PT XL Axiata Tbk
Shazalli is currently director of several
companies which include Celcom;
C-Mobile Sdn Bhd; Celcom Mobile Sdn
Bhd, Celcom Transmission (M) Sdn Bhd
and Technology Resources Industries
Berhad. He is also a board member of
the Kuala Lumpur Business Club and
Yayasan Kebajikan Negara Malaysia.
Under his helm, Celcom clinched the
Service Provider of the Year Award by
Frost & Sullivan for three years in a row
since 2008. In his own capacity, Shazalli
was recognised for his leadership and
tenacity, receiving various awards,
including that of Masterclass CEO of the
Year Award and the Business Leadership
Award for the Telecommunications
Sector at the Malaysia Business
Leadership Awards organised by the
Kuala Lumpur Malay Chamber of
Commerce.
Hasnul is much admired for his
leadership and was awarded Best CEO
by SWA Magazine for two consecutive
years (2010 and 2009), CEO Idaman
(Most Desirable CEO) 2009 within the
telecommunications Industry by Warta
Ekonomi magazine and Outstanding
Entrepreneurship Award by Asia Pacific
Entrepreneurship Awards in 2008.
In 2011, Hasnul was recognised with
s e v e r a l a wa r d s , i n c l u d i n g
Telecommunications CEO of the Year
by Telecommunications Asia, CEO of
the Year by Frost & Sullivan Asia
Pacific ICT Awards, Gold award for PR
Person of the Year 2011 (CEO
Category), and the Top Executive for
Listed Companies 2011 by Investor
Magazine.
Shazalli was appointed Chief Executive
Officer and Director of Celcom on 1
September 2005. Prior to that, he was
Chief Executive Officer of ntv7,
Malaysias seventh terrestrial TV station,
a position he held for eight years since
its launch in 1998.
Shazalli had earlier left his mark in the
fast moving consumer goods industry,
with Lever Brothers (1987-1993),
followed by the Malaysian Tobacco
Company (MTC) and British American
Tobacco (BAT) (1993-1996) both in
Malaysia and the UK. He also served as
Astros Marketing Director for two years
where he pioneered the launch of Astro
digital satellite services in Malaysia.
Shazalli graduated from Universiti
Teknologi MARA Perlis in 1982, holds a
Bachelor of Science (Marketing) from
Indiana University, Bloomington, Indiana,
USA and an MBA from St. Louis
University, Missouri, USA.
Hasnul was appointed President
Director of XL in September 2006.
Prior to joining XL, he was President
Director of Indosat. He has extensive
experience in the telecommunications
industry, having held directorship
positions at PT IM3 and PT Telkomsel.
Hasnul started his career as an
Instrument Engineer at Schlumberger
in 1981. He graduated from Bandung
Institute of Technology (ITB), Indonesia
in 1981 with a degree in Electrical
Engineering before earning his MBA
from the University of Hawaii, USA, in
1992.
Under his leadership, XL has transformed
to become the second largest cellular
provider in Indonesia and has been
recognised as one of Asias Best
Managed Compani es 2009 by
Euromoney magazine for Overall Most
Convincing and Coherent Strategy.
Axiata Group Berhad (242188-H) Advancing Asia
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annual report 2011
PROFILE OF
OPERATING COMPANIES
MANAGEMENT TEAM
3
DR HANS WIJAYASURIYA
Director and Group Chief Executive
Dialog Axiata PLC
4
MICHAEL KUEHNER
Managing Director and
Chief Executive Officer
Robi Axiata Limited
of Bristol, UK and an MBA from the
University of Warwick, UK.
Hans is a recipient of the CIMA
Janashakthi Business Leader of the
Year award in its inaugural year of
presentation in 2003, and was named
Sri Lankan of the Year in 2008 by
LMD, Sri Lankas premier business
journal.
Under Hans leadership, Dialog has
retained its position as the undisputed
leader in Sri Lankas mobile industry.
Michael has a Masters Degree in
Mathematics and Economic Science
from the University of Col ogne,
Germany.
Under Michaels able leadership, Robi
was conferred with the recognition of
Emerging Market Service Provider of
the Year by the Frost & Sullivan Asia
Pacific ICT Awards 2010. Robi also
received the Robintex the Financial
Mirror 11th Bangladesh Business Award
2009-2010 for Best Stakeholders
Management.
Hans was appointed Group Chief
Executive of Dialog in 1997. Hans is a
past Chairman of GSM Asia Pacific
the regional interest group of the
GSM Association representing 22 Asia
Pacific member countries.
Hans is a Chartered Engineer and
Fellow of the Institute of Engineering
Technology (IET) UK. He holds a
Degree in Electrical and Electronic
Engineering from the University of
Cambridge, UK. He also holds a
Doct or at e i n Di gi t al Mobi l e
Communications from the University
Michael has had an extensive career
in the telecommunications and IT
industry spanning more than 32 years
in various international assignments.
Michael has spent considerable time
i n Asi a. Pri or to taki ng up the
appointment with Robi he was the
Head of India/Nepal Sub-Region with
Nokia Siemens Networks.
In earlier roles, Michael has held
executive positions in Sales and
Marketi ng, Servi ce and Proj ect
Management, when he was based in
Germany, Russia and several North
African countries.
59
Strength in Diversity
6
HIMANSHU KAPANIA
Managing Director
Idea Cellular Limited
He was responsible for strengthening
Ideas domi nance i n establ i shed
service areas, while also launching
services in new service areas and
expanding brand presence in other
major markets in India.
Himanshu holds a Bachelor degree in
Electrical and Electronics Engineering
from Birla Institute of Technology,
Mes r a, I ndi a ( 1 97 9- 83) and
postgraduate studies from the Indian
Institute of Management, Bangalore,
India (1988-90).
Himanshu was appointed Managing
Director of Idea on 1 April 2011.
Himanshu has had two separate stints
with Idea. In his first stint, he joined
the company i n 1997 and was
responsible for managing its operations
in the service areas of Maharashtra
and Gujarat, and l ater l aunched
services in Delhi Metro. Subsequently,
he worked with Reliance Infocomm
Ltd. where he was responsible for its
operations in the northern region.
Himanshu rejoined Idea in 2006, and
has since been instrumental in driving
the companys growth in South and
Western India.
5
SIMON J PERKINS
Chief Executive Officer
Hello Axiata Company Limited
He is a founding member of the
Telecommunications Association of
Cambodia, which has recently been
registered with the Government
Ministries. He is a Chartered Engineer,
Fellow of the Institution of Engineering
and Technology UK, Fellow of the
Institution of Engineers Australia, and
Graduate Member of the Australian
Institute of Company Directors.
Simon has an Engineering Degree
from Loughborough University, UK
and an MBA from Warwick University,
UK.
Simon has over 35 years experience
i n tel ecommuni cati ons, the l ast
15 years of which in Asia, with 10
years in Operator CEO roles, combined
with several Board Directorships.
His extensive work experience in
Asi a Paci f i c covers Austral i a,
Cambodia, India, Laos, Philippines,
Singapore and Vietnam. He is the
recipient of several awards including
the presti gi ous Gol d Medal for
Services to Telecommunications in
Vietnam awarded by the government
of Vietnam in 2002.
7
KAREN KOOI
Chief Executive Officer
M1 Limited
Prior to joining M1, Karen held various
senior financial positions in large
public listed companies, including
Singapore Press Holdings Limited and
City Developments Limited. She has
over 30 years experience in General
and Financial Management.
Karen is a Fellow of the Association
of Chartered Certified Accountants
(UK) and holds a Master of Business
Administration degree in Investment
and Finance (Distinction) from the
University of Hull, UK.
Karen was appointed Chief Executive
Officer and Executive Director of M1
on 22 April 2009. Karen was also the
Acting Chief Executive Officer of M1
from 1 February 2009 to 22 April
2009.
Karen joined M1 as Chief Financial
Officer in August 1995. She was a
key member of the senior management
team responsible for the planning,
development and launch of M1s
commercial operations.
Axiata Group Berhad (242188-H) Advancing Asia
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annual report 2011
PROFILE OF OPERATING COMPANIES MANAGEMENT TEAM
He has also obtained Certification
from the Thai Institute of Directors
Association, the National Defence
College of Thailand, and the Executive
Educati on Center, Uni versi ty of
Michigan Business School, USA.
Hami dreza hol ds a Bachel or of
Engineering from Telecommunications
and Post University, Iran.
Watchai has been Executive Chairman
and Chief Executive Officer of SIM
since 2003. He also holds several
senior management positions in other
SAMART subsidiaries.
Watchai graduated from Thammasart
University, Thailand with a degree in
Accounting.
Hamidreza was appointed Managing
Director of MTCE in 2011. Prior to
joi ni ng MTCE, he was Managi ng
Director and also a Board member of
Aryana Gostar Spadana Company.
He has extensi ve experi ence i n
telecommunications and information
technology having held positions in
design and implementation as well as
project management related to VOIP,
NGN, Billing and Customer Care, BSS
management system, IVR and mobile
networks.
8
WATCHAI VILAILUCK
Executive Chairman and
Chief Executive Officer
Samart I-Mobile Public Company
Limited
He also plays advisory roles in several
non-profit organisations primarily
focused on education and health and
is on the Executive Council Board for
the Ci ti zen s Foundati on, Hunar
Foundation and Indus Hospital.
Adnan has a degree in Science (Civil
Engineering) from Wisconsin, USA
and a Masters i n Sci ence (Ci vi l
Engineering) from Minnesota, USA.
Adnan, one of the pi oneers of
Multinet, is the driving force behind
the company and has been responsible
for spearheadi ng the successful
deployment of the nationwide optical
fibre network.
Adnan has over 25 years experience
in structural and forensic engineering,
construction management, quality
control and project management.
9
ADNAN ASDAR
Chief Executive Officer
Multinet Pakistan (Private) Limited
10
HAMIDREZA ABOUTALEBI
Managing Director
Mobile Telecommunications Company
of Esfahan
61
Strength in Diversity
Axi ata s hi gh standards of corporate
governance, critical to business integrity,
plays an important part towards the Groups
continued growth and success. This is
especially so when conducting business in a
global, highly competitive and changing
market. The Board is committed to managing
business ethically and in a transparent
manner to ensure equitable long term value
for all its shareholders.
PURSUANT TO PARAGRAPH 15.25 OF THE MAIN MARKET LISTING
REQUIREMENTS OF BURSA MALAYSIA SECURITIES BERHAD
Axiata Group Berhad (242188-H)
62
annual report 2011
62
annual report 2011
Axiata Group Berhad (242188-H)
STATEMENT
ON CORPORATE
GOVERNANCE
Axiata reported strong results for 2011, ending the year in
a position of strength with RM6.6 billion in cash and a
significantly strengthened balance sheet. Axiatas Gross
Debt to EBITDA ratio is now at 1.6x, representing one of
the healthiest balance sheets in the industry.
Axi ata s share pri ce conti nued to perform wel l ,
outperforming the KLCI for a second consecutive year.
Axiatas total subscriber base expanded to close at 200
million, up 25% from a year ago, making Axiata one of the
largest telecommunications companies in the region.
In view of the Groups strong performance, Axiata
announced an accumulative increased payout in dividends,
a 60% payout, doubled from the 32% last year, subject
to shareholders approval in case of final dividend.
In maintaining its strong corporate governance, Axiatas
corporate governance model has been built and enhanced
based on the following requirements and guidelines:-
(i) Malaysian Code on Corporate Governance (Revised
2007) (Code);
(ii) Bursa Malaysia Securities Berhad (Bursa Securities);
(iii) Green Book on Enhancing Board Effectiveness (Green
Book) by the Putrajaya Committee on Government
Linked Companies (GLCs); and
(iv) Corporate Governance Guide: Towards Boardroom
Excellence (CG Guide) by Bursa Securities.
Apart from the above requirements and guidelines, Axiata
also benchmarks itself against the Minority Shareholder
Watchdog Group (MSWG) Corporate Governance
Scorecard. In addition, the Board has reviewed the 5-year
Corporate Governance Blueprint issued by the Securities
Commission of Malaysia (SC) (CG Blueprint) and provided
its views and/or recommendations with regards to the
proposals outlined in the CG Blueprint to the SC. In
general, Axiata is fully supportive of the proposals in the
CG Blueprint.
Axiatas efforts in Corporate Governance were recognised
at the recent Malaysian Corporate Governance Index
(MCGI) 2011 Awards. Axiata was one of only 16 public
listed companies which made the A+ list winning a
Distinction Award. In addition, Axiata also won the Best
Conduct of AGM award.
The Board is pleased to provide hereunder the statement
on how the Company has applied the key principles and
extent of its compliance with best practices set out in the
Code throughout the financial year ended 31 December
2011 (FY11). This statement had been made in accordance
with the resolution and authority of the Board dated
22 February 2012.
THE BOARD OF DIRECTORS
Roles and Responsibilities of the Board
The Board is collectively responsible for the overall
conduct of the Groups business on behalf of the
sharehol ders and takes ful l responsi bi l i ty for the
performance of the Company and the Group. In setting
the Companys overall strategy and governance and in
the pursuit of the Companys objectives, the Board takes
into account the interests of all stakeholders in its decision-
making. In this regard, the Board is guided by its
documented Terms of Reference (ToR) and the Limits of
Authority (LoA) which define matters that are specifically
reserved for the Board and the delegated day-to-day
management of the Company to the President & Group
Chief Executive Officer (GCEO). This formal structure of
delegation is further cascaded by the President & GCEO
to the senior management team within the Companys
Corporate Centre. However, the President & GCEO and
the Senior Management team remain accountable to the
Board for the authority that is delegated, and for the
performance of the Company and the Group as the Board
continues to monitor the same.
The role of the Board in its Charter/ToR includes the
following:-
1. Provide strategic drive for the Company by guiding
top management in developing corporate broad
strategy, challenging and approving the corporate
strategy and performance objectives and parameters,
monitoring developments and approving variations;
63
Strength in Diversity
2. Oversee the conduct of the Companys business and
evaluate whether the business is being properly
managed;
3. Approve the Group Business Plan and changes
thereon, creation of new businesses or activities or
termination of existing businesses or activities which
specifically change the nature of the Group;
4. Approve mergers, acquisitions and divestures
(including strategic business alliances, acquisitions or
disposal of investments and equity interests);
5. Approve quarterly, annually unaudited and audited
accounts or any audited accounts for special purposes;
6. Approve Group Policies, LoA and any revisions or
amendments thereto;
7. Recommend matters that are specifically reserved
for the approval of the Companys shareholders in
general meetings;
8. Identify principal risks and ensure the implementation
of appropriate systems to manage these risks; and
9. Review the adequacy and the integrity of the
Companys internal control systems and management
information systems, including systems for compliance
with applicable laws, regulations, rules, directives and
guidelines. The Board must ensure that there is a
satisfactory framework of reporting on internal
financial controls and regulatory compliance.
The full version of the Boards ToR is available on the
Companys website.
Although all the Directors have equal responsibility at
Board level, the Independent Non-Executive Directors
(INEDs) by virtue of their roles and responsibilities,
effectively represent the interests of the minority
shareholders and hence play a pivotal role in corporate
accountability. This is evident in their role in bringing
impartiality and scrutiny to the Boards deliberations and
decision-making, and also serve to stimulate, challenge
and probe the Management in an objective and constructive
manner and, more importantly, taking into account the
long-term interests, not only of the Company and the
Group but also of the shareholders, employees, customers,
suppliers and the many communities with which the
Company and the Group conduct business.
The differing roles of Executive Director (ED) and Non-
Executive Directors (NEDs) are delineated, both having
fiduciary duties towards shareholders. The practicing full
time ED takes direct responsibility for business operations.
NEDs are appointed on a part-time basis and have the
necessary skills and experience to bring independent
judgment to bear on issues of strategy, performance and
resources brought before the Board. NEDs are therefore
seen as the guardian of corporate governance and act
as buffers between the ED and the Companys
shareholders i.e they monitor and challenge executive
actions and decisions where appropriate, to ensure that
the Company is acting in a responsible manner and in the
best interests of its shareholders and other stakeholders.
Certain specific responsibilities of the Board are also
delegated to several Board Committees, which operate
within a clearly defined ToR. However, the ultimate
responsibility for final decision on all matters lies with the
entire Board. In this respect, key deliberations and/or
recommendations of the Board Committees are reported
to the Board for notation and/or endorsement.
Board Composition and Balance
The Board, as at the date of this Statement, comprises of
8 members, 7 of whom served throughout the year. Out
of 8, 5 are INEDs, 2 Non-Independent Non-Executive
Directors (NINEDs), including the Chairman (representing
the interests of Khazanah, the major shareholder of the
Company) and 1 ED. Appointed during FY11 was Kenneth
Shen, NINED, representing the interests of Khazanah
replacing Dr Farid Mohamed Sani who resigned on
15 December 2011.
The size and composition of the Board is appropriate and
commensurate with the complexity and scale of the
Groups operations. The current number of Board members
is also conducive for efficient deliberations at Board
meetings and effective conduct of Board decision-making.
The Board Nomination Committee (BNC) and the Board
had previously deliberated on the general framework on
the composition of the Board, taking into account the
complexity and geographical spread of the Groups
business, and continue to be guided by this framework.
Axiata Group Berhad (242188-H) Advancing Asia
64
annual report 2011
STATEMENT ON CORPORATE GOVERNANCE
The high proportion of INEDS, which is more than 50% of
the Board members, reflect the Boards commitment to
maintain strong representation of independent directors on
the Board. The number exceeds the one-third requirement
as set out in the Code and the Main LR and this ensures
strong, effecti ve and meani ngful oversi ght over
Management. All the 5 INEDs not only fulfil the criteria of
independence, as defined in the Main LR, but are also
knowledgeable and high calibre individuals or professionals
who are highly respected in their respective fields.
The directorships of Directors of Axiata in other public
listed companies and private companies not only do not
exceed the prescribed limits under the Main LR, but also
do not exceed the provisions of the Green Book of 5 and
10 directorships in public listed and private companies
respectively. This ensures that their commitment, resources
and time are more focused and enables them to discharge
their duties effectively. They should advise the Chairman
in advance before accepting an invitation to serve on
another Board of Directors or any significant commitment
i nvol vi ng an affi l i ati on wi th other busi nesses or
governmental units.
The Board is of the view that with the diverse and
effective blend of professional backgrounds/qualifications,
skills, extensive experience and knowledge in the areas of
telecommunications, finance, business, legal, general
management, mergers and acquisitions and strategy, it
has the optimum size and mix to function effectively. In
terms of gender diversity, in 2011, the Company appointed
Ann Almeida as Independent Member of the BNC, Board
Remuneration Committee (BRC) and Share Scheme
Committee (SSC). Ann Almeida is the Group Managing
Director, Human Resources of the Hongkong and Shanghai
Banking Corporation Limited and the non-executive
member of the Remuneration and HR Strategy Committee
of the London School of Economics and non-executive
Chairman of the Human Resources Committee of Jadwa
Investments, a Saudi Islamic Bank.
Directors Independence
Axiata defines an independent director in accordance with
the Main LR. The Main LRs definition of independence
includes a series of objective tests such as a director is
not an employee of the Company and is not engaged in
any type of business dealings with the Company. As it is
not possible to anticipate or explicitly provide for all
potential conflicts of interest that may affect independence,
the Board is also responsible to affirmatively determine as
to each INED that no relationship exists which, in the
opinion of the Board, would interfere with the exercise of
independent judgement in carrying out the responsibilities
of a director. In making these determinations, the Board
will review information provided by the INEDs and the
Company with regards to each INEDs business and
personal activities as they may relate to the Company
and the Companys Management.
So far, none of the INEDs engage in the day-to-day
management of the Company, participate in any business
dealings or are involved in any other relationship with the
Company (other than in situations permitted by the
applicable regulations). This not only brings an additional
element of balance to the Board but ensures that the
INEDs are free of any conflict of interest and more
importantly, allows them to function independently and in
an unbiased manner in discharging their roles and
responsibilities as INEDs. During FY11, none of the INEDs
had any relationship that could materially interfere with his
unfettered and independent judgement.
Axiata has continuously and progressively assessed
Directors independence from the perspectives, principles
and criteria associated with independence. These areas
cover demonstration by INEDs of character and mindset
associated with independence such as impartiality,
objectivity and observing all shareholders interests.
Although Axiatas INEDs have only served for a tenure of
less than 5 years, such assessment, emphasising on
assessment of character and mindset aspired from INEDs,
has always formed part of Axiatas annual Board
Effectiveness Evaluation (BEE) assessment. In conducting
the assessment, the inputs of external consultants are
taken into consideration in determining the dimensions to
be measured on independence and examples in which
Axiatas INEDs have exhibited qualities and behaviour
deemed to reflect independence during the Boards
interactions and/or Boards discussions.
65
Strength in Diversity
As of now, the Board does not believe that it should
establish term limits for its INEDs. The Board is of the
view that while term limits could help to ensure that there
are fresh ideas and viewpoints available to the Board,
they do pose the disadvantage of losing experienced
INEDs who over time have developed increased insight
into the Company, the Group and their operations and
therefore provide an increasing contribution to the
effectiveness of the Board as a whole. The Board further
noted that imposing a fixed term limit for INEDs does not
necessarily assure independence.
Appointments to the Board
The Board has previously adopted the Axiata Group
Framework on Board Appointments which outlines the
process for Board appointments. The appointment of the
last INED closely adhered to this process including the
engagement of third party consultants to assist in the
selection process. This framework incorporates provisions
and/or guidelines embedded in the Green Book. These are
detailed in the ToR of the BNC.
The selection criteria therefore are based exclusively on the
personal merits of the candidates and hence there is no
implicit bias capable of impeding the selection of female
directors, if within the potential candidates, there are female
candidates who meet the professional profile sought.
An induction programme jointly coordinated by the Group
Company Secretary and the President & GCEO is usually
conducted for newly appointed Directors. This programme
enables them to have the necessary information and
overview to assist them in understanding the operations of
the Company, current issues and corporate strategies as
well as the structure and management of the Company. The
module generally covers the following subject matters:-
(i) Company vision, mission and objectives,
(ii) Overview of Group Strategy, Finance, Procurement,
Corporate Finance, Treasury, Human Resources,
Internal Audit, Treasury and Investor Relations;
(iii) OpCos engagement process, background and major
developments;
(iv) Risk Management, Talent Management and Leadership
Development Programme;
(v) Technology updates and initiatives;
(vi) Mergers and Acquisitions updates;
(vii) Regulatory issues and recent developments; and
(viii) Corporate, Board and Governance structure.
Re-Election of Directors
In accordance with the Articles of Association of the
Company, newly appointed Directors during the year
must offer themselves to the shareholders for re-election
at the first Annual General Meeting (AGM) following their
appointment and 1/3 of Directors are subject to retirement
by rotation at every AGM but shall be eligible for re-
election. The Directors to retire in each year are the
Directors who have been longest in office since their
appointment or re-election.
At this forthcoming AGM, Kenneth Shen, the newly
appointed NINED will be retiring and has offered himself
for re-election whilst the 2 Directors retiring by rotation
are Tan Sri Dato Azman Haji Mokhtar and David Lau Nai
Pek. Both Tan Sri Dato Azman Haji Mokhtar and David
Lau Nai Pek, being eligible, have offered themselves for
re-election.
Senior Independent Director
Datuk Azzat Kamaludin continues to play his role as the
Senior INED to whom concerns of shareholders and
stakeholders may be conveyed. He is responsible for
addressi ng concerns that may be rai sed by the
shareholders. During FY11, no shareholders have asked to
meet with Datuk Azzat.
Shareholders and other interested parties may contact
Datuk Azzat to address any concerns in writing or via
telephone, facsimile or electronic mail as follows:-
Tel : +60 19 200 0878
+60 3 7725 6050
Fax : +60 3 7725 6070
Email : azzat@axiata.com or
azzat@azzatizzat.com
Postal Address : Axiata Centre, 9 Jalan Stesen Sentral 5,
Kuala Lumpur Sentral
50470 Kuala Lumpur, Malaysia
Axiata Group Berhad (242188-H) Advancing Asia
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annual report 2011
STATEMENT ON CORPORATE GOVERNANCE
Division of Roles and Responsibilities between the
Chairman and President & GCEO
Axiata recognises the importance of separating the roles
of the Chairman and the President & GCEO. This is
reflected in the division of their responsibilities which are
clearly set out in the Boards Charter/ToR. This ensures
that no person has unfettered powers of decision. The
Chairman is responsible for the operations, leadership and
governance of the Board, ensuring its effectiveness and
assumes the formal role as the leader in chairing all Board
meetings and shareholders meeting. He leads the Board
in management oversight. The Chairmans principal roles
are also to ensure that the Board fulfills its obligations
under the Boards Charter/ToR and as required under
relevant legislations. Some of the specific responsibilities
of the Chairman include the following:-
(i) Facilitates open and professional discussions where
Directors are encouraged to provide their views,
leading to objective, robust analysis and debate on
matters being deliberated;
(ii) Works closely with the President & GCEO to ensure
sufficient information is channeled to facilitate the
Board to perform effectively and able to make an
informed decision and to monitor the effective
implementation of Boards decisions; and
(iii) Ensures meetings of the shareholders are conducted
in an open and proper manner with appropriate
opportunity for them to ask questions.
While the Chairman is a NINED, by virtue of him being the
representative of the major shareholder of the Company,
he has never assumed an executive position in the
Company.
The President & GCEO is responsible for the management
of the Companys business, organisational effectiveness
and implementation of Board strategies, policies and
decisions. By virtue of his position as a Board member, he
also acts as the intermediary between the Board and
senior management.
Board Meetings
The calendar for Board meetings providing scheduled
dates for meetings of the Board (including Pre-Board and
Board retreat sessions), Board Committees and AGM as
well as the Board Annual Calendar providing major items
of the agenda for each financial year are fixed in advance
for the whole year so as to enable the Directors to plan
ahead and ensure the Board meetings are booked into
their respective schedules. The agenda items are
determined taking into consideration the Boards key roles
as well as management annual planning cycle and are
updated as the year progresses.
The Board annual meeting schedule, together with the
Board Annual Calendar, are prepared and circulated to all
Directors at year end or early in the year.
Special Board meetings are convened by the Group
Company Secretary, in consultation with the Chairman
and/or President & GCEO, where specific directions or
decisions are required expeditiously or urgently from the
Board. Decisions can be taken by way of Directors
Circular Resolutions (DCR) between the scheduled and
special meetings, where appropriate.
The Board has a regular annual schedule of subject/
matters based risk assessment which is tabled to the
Board for their approval and/or notation. This includes
business performance updates, unaudited quarterly results,
reports from major OpCos, strategy, new business
development, competitors, analysis, investor relations, risk
profile and material litigation updates.
In FY11, some of the Board agenda items (including pre-
Board informal discussion) include:-
(i) Quarterly unaudited consolidated results;
(ii) Half-year financial performance report;
(iii) Strategic matters which include inter-alia, group-broad
strategy, trends and direction e.g. infrastructure/
technology, devices and strategic directions for India,
(iv) Business models;
(v) Business plan;
(vi) Proposals and updates on mergers and acquisitions;
67
Strength in Diversity
(vii) Regulatory updates;
(viii) Investor relations updates;
(ix) Succession planning and talent management;
(x) Organisational structure changes;
(xi) Renewal of contract for Senior Management;
(xii) Restricted Share Plan for the Company and Long
Term Incentive Plan for XL;
(xiii) GCEOs Key Per f or mance I ndi cat or s and
achievements;
xiv) Capital structure review and treasury proposals and
updates;
(xv) Key Annual Report statements (such as Statement
on Corporate Governance, Board Audit Committee
Report and Statement on Internal Control); and
(xvi) Findings on Board assessment and review of the
Companys position against the MCGI 2010.
In order for Board meetings to be more effective and to
enable in-depth deliberations of matters, the meeting
agenda at Board meetings are sequenced in such a way
taking into consideration the complexity of the proposals
and/or whether they are items for approval, discussion or
notation by the Board. Time allocation is also determined
for each agenda item in order for Board meetings to be
conducted efficiently.
Whenever necessary, Senior Management or external
advisors are also invited to attend Board and Board
committee meetings to explain the matters within their
competencies, to provide further clarity on agenda items
being discussed to enable the Board and/or Board
Committees to arrive at a considered and informed
decision.
Attendance at Board and Board Committee Meetings
During FY11, the Board met 10 times including Mid-Year Board Strategy Retreat and year-end Board Retreat sessions
and excluding pre-Board. Details of attendance of Board and Board committee members who remained in office as at
31 December 2011 are provided below:-
Members BOD BAC BNC BRC SSC
Tan Sri Dato Azman Hj. Mokhtar 10/10 (Chair) n/a n/a n/a n/a
Dato Sri Jamaludin Ibrahim 10/10 n/a n/a n/a n/a
Tan Sri Ghazzali Sheikh Abdul Khalid 9/10 n/a 4/5 (Chair) 1/2 (Chair) 3/4 (Chair)
Datuk Azzat Kamaludin 8/10 5/5 5/5 2/2 4/4
Juan Villalonga Navarro 6/10 4/5 n/a n/a n/a
David Lau Nai Pek 9/10 5/5 (Chair) n/a n/a n/a
Dr. Muhamad Chatib Basri 10/10 n/a n/a n/a n/a
Kenneth Shen* 3/3 # n/a n/a n/a
Ann Almeida** n/a n/a 3/5 1/2 3/4
Note:
n/a Not Applicable
* Appointed on 5 October 2011. Appointed as Member of BAC, BNC, BRC and SSC on 30 November 2011
** Not a Board Member. Appointed as Member of BNC, BRC & SSC on 17 February 2011
# Appointed as Member of BAC on 30 November 2011
Axiata Group Berhad (242188-H) Advancing Asia
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annual report 2011
STATEMENT ON CORPORATE GOVERNANCE
Axiata has 2 board retreats in a year. The Mid-Year Board
Strategy Retreat session discusses the Groups broad
strategy and sets the tone and general direction for the
year-end Board Retreat session where the business plan
including those of major OpCos are presented in a
challenge session with the Board. Discussions are robust
and to further gauge the effectiveness of the sessions,
the Boards feedback is sought on the quality of the
board-management engagement.
Board Access to Management, Group Company
Secretary and Independent Professional Advice
The Directors have complete and unrestricted access either
collectively or in their individual capacities to the senior
management and Group Company Secretary. In addition to
regular presentations by Senior Management to the Board
and Board Committees, Directors may seek briefing from
senior management on specific matters. Directors may also
interact directly with, or request further explanation,
information or update on any aspects of the Companys
operations from the senior management. In some instances,
selected Board members were invited on several occasions
by Senior Management to deliberate and/or provide their
inputs on matters in which Senior Management intends to
propose to the Board for approval.
The Group Company Secretary ensures good information
flow within the Board and its Committees and between
the NEDs and Senior Management. The Group Company
Secretary is also responsible for advising the Board,
through the Chairman, on all governance matters. The
Group Company Secretary attends all meetings of the
Board and relevant Board Committees. The appointment
and removal of the Group Company Secretary is also a
matter for the Board to decide to ensure a qualified and
suitable individual is selected.
In addition, the Board is also authorised, whether as a full
Board or in their individual capacities, to seek independent
professional advice, if necessary, at the Companys
expense from time to time to enable the Board to
discharge its duties in relation to matters being deliberated.
Similar access is also extended to all Board Committees
on the same basis. The Chairman shall accordingly be
notified and shall determine whether the external advice
will be circulated to the Board. During FY11, none of the
Directors exercised the right.
Directors Code of Ethics
During FY11, the Board adopted the Directors Code of
Ethics as prescribed by the Companies Commission of
Malaysia. The Code of Ethics sets out the requirement for
the Directors to observe the code at all times in relation
to corporate governance, relationship with shareholders,
employees, creditors and customers as well as social
responsibility and the environment.
Supply of Information
The Board adopts appropriate measures to ensure that the
Directors receive the necessary information to prepare
themselves for the meetings of the Board and Board
Committees. Board meeting agenda and Board meeting
papers which include among others, comprehensive
management reports, minutes of meetings, project proposals
and supporting documents are targeted for dissemination to
the Directors at least 14 days and 7 days respectively prior
to Board meetings in line with the Green Book. This is to
allow sufficient time for the Board members to peruse the
Board papers and seek any clarification or further details
from Management or the Group Company Secretary, if
required. This enables the Board meetings to be run more
effectively by focusing on the deliberations and any questions
from the Directors on the subject matter. In special and
exceptional circumstances, additional or supplementary
items are permitted to be taken up as any other business.
Presentations to the Board are prepared and delivered in a
manner that ensures clear and adequate presentation of the
subject matter. The Board paper format includes an Executive
Summary which outlines the salient key points of matters to
be deliberated.
The Directors also receive regular updates of the latest
developments on statutory and regulatory requirements
pertaining to their duties and responsibilities, and affecting
the Company. As and when the need arises, the Directors
are also provided with ad-hoc reports, information papers
and relevant training where necessary to ensure they are
well informed on key business, operational, corporate, legal,
regulatory and industry matters.
69
Strength in Diversity
For better accessibility and more effective board
administration, board papers are also made accessible
electronically through secured means. This is to support
the Group wide initiative of leveraging on information
technology for effective dissemination of information.
Further, as the information received by the Board to a
considerable extent influences its decisions, the Board has
adopted a rating process for Board papers and presentations
by Management at each Board meeting with constructive
feedback on the quality of information and analysis
covered. The process has led to higher quality and
standards of Board papers and more effective decisions
by the Board. During FY11, the overall average of the
Board ratings on the quality of Management papers and
presentations was at 4.5 points out of 5.0 points.
As the Groups quarterly results are one of the regular
annual schedule of matters which are tabled to the Board
for their approval at the quarterly Board meetings, the
notices on the closed period for trading in Axiatas
securities are also prepared and circulated to Directors,
key management personnel and principal officers who are
deemed to be privy to any sensitive information, and
knowledge in advance of whenever the closed period is
applicable based on the targeted date of announcement
of quarterly results of the Group. This is to comply with
the Main LR and the Capital Markets & Services Act 2007
requirements where key management personnel and
principal officers of the Company and the Group are
prohibited from trading in securities or any kind of property
based on price sensitive information which have not been
publicly announced. In 2011, none of the Directors dealt in
Axiatas securities during the closed period.
All issues raised, discussions, deliberations, decisions and
conclusions including dissenting views made at Board
meetings along with clear actions to be taken by responsible
parties are recorded in the minutes. Decisions made, policies
approved and follow-up actions at Board meetings will be
communicated to Management after the Board meetings.
In accordance with formal procedures for managing
compliance on conflicts of interest in the Companys Articles
of Association, where the Board is considering a matter in
which a Director has an interest, the relevant Director
immediately discloses the interest and abstains from
participating in any discussion or voting on the subject
matter. In the event a corporate proposal is required to be
approved by shareholders, interested Directors will abstain
from voting in respect of their shareholdings in Axiata on the
resolutions relating to the corporate proposal, and will
further undertake to ensure that persons connected to them
similarly abstain from voting on the resolutions.
Directors Training
Acknowledging the need for the Company to maintain the
current overall effectiveness of its Board, the Company
provides a dedicated training budget for Directors
continuing education to enhance the Boards skills,
credibility and knowledge in the Boardroom. Since FY11,
the Board has adopted Guidelines for Axiata Board
Training Programme (BTP Guidelines) to provide a
framework to effectively address the training needs of the
Board including types of training applicable to Directors
(newly appointed and existing Directors), budget provision,
internal process and reporting on Directors Training.
In order to address the developmental needs of the Board
as a whole with a view to enhancing its effectiveness as
a team, the Group Company Secretary, in line with the
BTP Guidelines, has on a continuous basis, identified
conferences and seminars which are considered relevant
and useful in enhancing Directors business acumen and
professionalism in discharging their duties. Internal briefings
on key corporate governance requirements and updates
on changes to the Main LR, laws and regulations are also
provided on a regular basis where Directors are fully
informed of the impact of such developments or changes
to the Company and/or the Directors. Regular briefings/
updates by external advisers on various subjects are held
at the Mid-Year Board Strategy Retreat and Board Retreat
which are also attended by the Management.
For FY11, all Directors appointed to the Board, apart from
attending the Mandatory Accreditation Programme
accredited by Bursa Securities, have also attended other
relevant training programmes and seminars organised by
the relevant regulatory authorities and professional bodies
to further enhance their business acumen and professionalism
in discharging their duties to the Company and the Group.
Members of the Board have also been invited to participate
in forums and/or seminars in their capacity as speakers,
moderators or panelists in areas of their expertise.
Axiata Group Berhad (242188-H) Advancing Asia
70
annual report 2011
STATEMENT ON CORPORATE GOVERNANCE
Kenneth Shen who was recently appointed to the Board,
has completed the Mandatory Accreditation Programme
as required under the Main LR within the stipulated
timeframe, on 30 and 31 January 2012.
Some of the training/conferences/seminars and/or
workshops in which members of the Board have participated
during FY11 are listed in Appendix 1 of this Statement.
Board Effectiveness Evaluation (BEE)
As performance evaluation of the Board provides an
effective avenue to assess not onl y the Boards
performance but also brings to light improvement areas
and remedial actions on the Boards administration and
process, a formal evaluation of the Boards effectiveness
assessment continues as an integral part of Axiata Boards
annual activities. Similar to previous years, the Board has
entrusted the BNC with the responsibility of carrying out
the annual BEE with an external consultant being engaged
to facilitate the evaluation process to ensure objectivity,
and that the process remains robust and thorough.
During the FY11, the BNC has reviewed the progress on
areas for improvement from previous BEE assessments
and concluded that tremendous improvements have been
made and gaps identified in areas of succession planning
of key positions in the Group, investor relations and Board
administration and processes have been closed.
On the BEE for FY11 (2011BEE), a similar set of criteria and
questionnaire were used to eval uate the Boards
effectiveness to ensure continuity of the preceding BEE
exercises and to provide a degree of benchmarking from
previous BEE results. The evaluation areas identified by
the Board as important to be effective include the Boards
discharge of its responsibilities, the Boards composition,
administration and processes, training, conduct at meetings,
engagement and communications with Management and
stakeholders, and effectiveness of Board Committees. This
also includes self and peer assessment to evaluate the mix
of skills, experience and other relevant qualities the NEDs
should bring to the Board.
In designing the questionnaire, local principles and good
governance practices from latest guidance materials such
as the CG Blueprint were taken into consideration.
Notwithstanding this, the BEE is not only intended to
address local compliance and/or governance issues but
also to measure the Boards performance against good
Board practices from international organisations. For FY11,
as requested by the BNC, Axiatas BEE ratings and findings
will be compared against a population of comparable
entities identified by the external consultant. A more
granular approach has also been adopted for 2011BEE
including a more comprehensive assessment on character
and/or behavi oural tenets of i ndependence. As
recommended by the Board, an assessment on the
effectiveness of the retreats undertaken by the Board to
discuss the Groups long-term strategy has also been
embodied in 2011BEE.
Similar to the previous years, the Chairman of the BNC plays
a key and active role throughout the 2011BEE process. The
Group Company Secretary circulated the questionnaire to
the Directors, upon finalisation of the BEE questionnaire and
endorsement of the same by the BNC Chairman. The
responses were compiled into a report for the BNC Chairman
who is at liberty to discuss the report with the consultant
appointed and the Chairman of the Board.
At the time of the publication of this Annual Report, the
2011BEE has been completed; however, findings have yet
to be presented to the Board. Barring any unforeseen
circumstances, the 2011BEE findings is expected to be
tabled to the Board at its Board meeting scheduled in
May 2012.
Board Committees
In compliance with the Main LR and the Code, and to
focus effectively on issues and ensure speedy resolution
of the diverse matters, the Board has constituted various
Board Committees which are governed by their own set
of ToR as approved by the Board. The ToR clearly describe
their duties and responsibilities, function, authority and
powers and is subject to review from time to time to
ensure that they are relevant and up-to-date. The members
and Chairman of each Board Committee are appointed by
the Board. The full versions of the ToRs of the Board
Committees are available on the Companys website.
71
Strength in Diversity
The Board currently has 4 main Board Committees as
follows:-
B/C,
BNC,
BPC, ano
SSC.
The Board also delegates certain specific matters to other
ad hoc Board Committees as and when necessary.
Operationally, all deliberations, recommendations and
decisions of the Board Committees are recorded and
minuted and subsequently confirmed by the Board
Committees at the subsequent Board Committee meetings.
During Board meetings, the Chairman of the various Board
Committees provide summary reports of the decisions
and recommendations made by the Board Committees,
and highlights to the Board should any further deliberation
be required at Board level. However, if the meetings of
the Board Committees are held on the same day with the
Board meeting, the Chairman of the various Board
Committees provides a verbal report of the outcome of
their board committee meetings to the Board.
A brief description of each Board Committee is provided
below:-
BAC
The members of BAC are as follows:-
(i) David Lau Nai Pek Chairman, INED
(ii) Datuk Azzat Kamaludin Senior INED
(iii) Juan Villalonga Navarro INED
(iv) Kenneth Shen NINED
All BAC members are financially literate, well above the
level needed for a BAC and the BAC Chairman, David Lau
Nai Pek who is a member of Malaysian Institute of
Accountants and member of New Zealand Institute of
Chartered Accountants, fulfils the financial expertise as
required by the Main LR.
Further details on the summary of activities of the BAC
during FY11 and BAC ToR are set out separately in the
BAC Report on pages 96 to 103 of this Annual Report.
The Group Chief Financial Officer (GCFO) attends all
meetings of the BAC except when meetings are held
between the BAC and external audi tors wi thout
Managements presence. This happens twice a year.
BNC, BRC, SSC
The BNC, BRC and SSC currently comprise of the same
members as follows:-
(i) Tan Sri Ghazzali Sheikh Abdul Khalid Chairman,
INED
(ii) Datuk Azzat Kamaludin Senior INED
(iii) Kenneth Shen NINED
(iv) Ann Almeida Independent Member
BNC
The key responsibilities of the BNC are as follows:-
(i) To recommend new nominees to the Board and any
Board Committee;
(ii) To recommend or approve, as the case may be,
based on the ToR, the appoi ntment of key
management of the Group;
(iii) To assess the effectiveness of the Board, Board
Committees and individual Directors (including the
President & GCEO); and
(iv) To review, on an annual basis, the size of the Board
and the required mix of skills, experience and
responsibilities present on the Board in ensuring the
continued effectiveness of the Board.
Another key responsibility of the BNC is to review and
recommend Board candidates for directorship or the
Companys nominees in major OpCos, aiming to ensure
that the Companys key directions are cascaded down
and implemented in its local and overseas OpCos. All
decisions and appointments are made by the respective
Boards of the companies after considering the BNCs
recommendations. During the FY11, the BNC had on a
number of occasions been involved in the review of
candidates to fill key positions in Axiata and the Group.
Axiata Group Berhad (242188-H) Advancing Asia
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annual report 2011
STATEMENT ON CORPORATE GOVERNANCE
The BNC was particularly involved in the review and
selection of the GCFO of Axiata and had interviews with
the candidates to fill the position of Head, Group Human
Resources. In both instances, the BNC had not only relied
on the input provided by Management but also reports
and/or feedback from external consultants engaged for
the above appointments. Prior to the appointments of the
key positions above, the BNC made its recommendations
on the candidate for approval by the Board.
Succession planning and talent management also comes
under the purview of the BNC. The Group manages its top
management succession planning process through the
talent management programme, via which high potential
employees are identified and developed. There are three
levels of talent based on how they are managed:-
1. At the entry point level, there is a programme for
high potential fresh graduates which is the Axiata
Experential Programme (AXP). This is a one-year
development programme which provides a bridge
between academics and career. This programme is
managed by the OpCos.
2. High potentials from amongst the executives and first
line and middle managers are included in the Opco
Accelerated Development Programme (OADP),
managed by the OpCos.
3. High potentials from amongst the senior management
are included in the Group Accelerated Development
Programme (GADP). Here, talent is managed as a
common pool across the Group and governed by a
Group Talent Council, made up of OpCo CEOs and
top key functional heads at the Corporate Centre
including the President & GCEO. The Group Talent
Council meets about three times a year.
The three programmes together create a talent pipeline,
who will undergo various development programmes
especially created for them. The talent pipeline is regularly
reviewed to ensure that there is sufficient bench strength
to succeed leadership positions. The Group has also
embarked on an exercise to benchmark its top talent
against global standards as well as a -360 degree feedback
mechanism to identify any significant gaps that the current
Talent Management Programme has yet to address.
On the succession planning for the Board, it is viewed that
there are practical issues in maintaining a pipeline of potential
candidates to fill in the vacancy of office by the NED. Due
to the dynamic nature of the Groups business and the
robustness of the process for identifying potential candidates,
it is best that the vacancy be addressed as it arises based
on the general framework that is already in place.
During FY11, the BNC met five times where key activities
were as follows:-
(i) Reviewed and recommended the organisational
changes in Corporate Centre, Celcom and XL;
(ii) Reviewed and recommended the renewal of contract
for the President & GCEO and top key positions, as
provided in the ToR;
(iii) Reviewed and recommended the changes of OpCos
Board membership and noted the principles applied
by Axiata Group for Board appointments in major
OpCos;
(iv) Reviewed and approved the recommendations on
actionable items to address gaps to improve Axiatas
position in the MCGI;
(v) Reviewed the findings of the Board Effectiveness
Evaluation Assessment Year 2010; and
(vi) Reviewed and recommended Axiata Groups Senior
Management succession plan.
Another special role of BNC members in FY11 was their
active involvement in interviewing potential candidates to
fill in key positions in Axiata or OpCos.
BRC
The key responsibilities of the BRC are as follows:-
(i) To assist the Board in determining the policy and
structure for the compensation of NEDs and
remuneration of the ED and key management of
Axiata Group; and
(ii) To recommend to the Board the remuneration of the
ED in all its forms and compensation of NEDs, drawing
from outside advice as necessary.
73
Strength in Diversity
During FY11, the BRC met two times where key activities
were as follows:-
(i) Reviewed the performance and achievements of the
ED and other Corporate Centre Senior Management
agai nst pre-determi ned KPI s for FY10 and
recommended the rewards of the ED and other
Corporate Centre Senior Management against pre-
determined KPIs; and
(ii) Reviewed and recommended, the pool for the
Companys corporate centre bonus and salary increment
for FY11 taking into consideration the achievements of
the Companys financial performance targets.
SSC
The key responsibilities of the SSC are as follows:-
(i) Administer the Share Scheme in accordance with the
Share Scheme Bye-Laws;
(ii) Construe and interpret the Share Scheme Bye-Laws
and options granted under it, define the terms therein
and recommend to the Board to establish, amend
and revoke rules and regulations relating to the Share
Scheme and its administration to expedite and make
the Share Scheme fully effective in accordance with
the Bye-Laws; and
(iii) Determine all questions of policy and expediency
that may arise in the administration of the Share
Scheme, including eligibility of the employees of the
Group, and the method or manner in which the
grants are made to and exercised by eligible
employees in accordance with the Bye-Laws.
During FY11, the SSC met 4 times where key activities
were as follows:-
(i) Reviewed and recommended the 2011 ESOS grant
and vesting of the first tranche of the 2009 ESOS;
(ii) Reviewed and approved ESOS vesting conditions
and treatment of restricted share plan for expatriates
contract employment terms;
(iii) Reviewed and approved implementation details and
timeline of restricted share plan;
(iv) Reviewed and approved refinements on implementation
of restricted share plan; and
(v) Reviewed and approved one-time grant of restricted
share plan for strategic external hires.
DIRECTORS REMUNERATION
Executive Director
The objective of the Companys policy on remuneration
for the ED remains similar to previous years which is to
ensure that the level of remuneration attracts, retains and
motivates ED of the highest calibre to manage the
Company successfully. The component parts of the
remuneration are therefore structured to link the
remuneration package with corporate and individual
performance as well as relative shareholders returns and
takes into account the inflation price index as well as the
value of similar packages at comparable companies (of
similar size and complexity to Axiata), based on information
prepared by independent consultants and survey data.
The BRC reviews and recommends the remuneration
package of the ED for the Boards approval and it is the
responsibility of the Board as a whole to approve the
total remuneration package. The current remuneration
package of the ED consists of basic salary, performance-
linked bonus, benefits-in-kind, EPF contributions and
restricted share awards or stock options respectively
based on the recommendation of the BRC. The ED is not
entitled to monthly fees nor is he is entitled to receive
any meeting allowances for the Board and Board
Committees he attends.
The performance of the ED is measured based on the
achievements of his respective annual KPIs. These KPIs
comprise of not only quantitative targets, such as annual
targeted revenue, EBITDA, PATAMI or ROIC and relative
performance of the OpCos, but also qualitative targets
which are strategic milestones and initiatives that need to
be achieved and implemented in areas such as strategy,
innovation, business development, synergy, human capital
management and financial management.
The evaluation on the achievement of each of the KPIs
against an agreed performance standard is reviewed by
the BRC and the recommendations of the BRC are tabled
for approval by the Board. The rewards accorded to the
ED for his achievement of the respective KPIs comprise of
annual bonuses and long term incentive plan in the form
of restricted share awards or options over the shares of
the Company. In the case of restricted share awards or
stock options, its vesting is further subject to further
performance conditions.
Axiata Group Berhad (242188-H) Advancing Asia
74
annual report 2011
STATEMENT ON CORPORATE GOVERNANCE
Non-Executive Directors
The NEDs remuneration generally reflects the experience, expertise and level of responsibilities undertaken by the NEDs
concerned. NEDs are entitled to monthly fees, meeting allowances and reimbursement of expenses incurred in the
course of their duties as Directors as well as benefits-in-kind. NEDs are not entitled to participate in share options.
Remuneration of all Directors is decided by the Board collectively following recommendation made by the BRC.
Individual Directors do not participate in decisions regarding their own remuneration packages.
Details of NEDs remuneration on monthly fees and meeting allowances are provided below:-
Monthly Fees
Chairman RM30,000.00 per month
NED RM20,000.00 per month
Meeting Allowances
Board RM3,000.00 per meeting (Chairman)
RM2,000.00 per meeting
BAC RM3,000.00 per meeting (Chairman)
RM2,000.00 per meeting
BNC, BRC and Other Board Committees RM1,500.00 per meeting (Chairman)
RM1,000.00 per meeting
SSC RM750.00 per meeting (Chairman)
RM500.00 per meeting
Meeting Allowances are payable on per meeting basis, notwithstanding any adjournment of meeting.
The Board does not have any intention to increase the above remuneration during the FY12.
The Directors aggregate remuneration for FY11 distinguishing between ED and NEDs (including past directors) as set
out on pages 209 of this Annual Report is reproduced below:
Fees
(RM000)
Salaries,
allowances
and bonuses
(RM000)
Contributions
to EPF
(RM000)
ESOS
Expenses
(RM000)
Monetary
Value of
Benefits-in-Kind
(RM000)
Executive Director 5,974 1,135 2,103 38
Non-Executive Director
1
1,847 265 415
1
Fees and meeting allowances for representatives of Khazanah on the Board are paid directly to Khazanah.
75
Strength in Diversity
The number of Directors of the Company whose total
remuneration during the financial year falls within the
required disclosure band is as follows:-
No. of Director
Executive Director
RM9,250,000 RM9,300,000 1
Non-Executive Directors
RM0 RM100,000.00 1
RM250,001.00 RM300,000.00 2
RM300,001.00 RM350,000.00 4
RM550,001.00 RM600,000.00 1
The Board is of the view that non-disclosure of the
remuneration of individual directors and top 5 executives
will not significantly affect the understanding and evaluation
of the Groups governance and hence the band disclosures
as provided under the Main LR.
INDEMNIFICATION OF DIRECTORS AND OFFICERS
Axiata maintained a Directors and Officers Liability
Insurance (D&O Insurance) throughout the FY11. The D&O
Insurance indemnifies Directors and Officers of the Company
against any liability incurred by them in the discharge of
their duties while holding office as Directors and Officers of
the Company. The Directors and Officers shall not be
indemnified in the event of any negligence, fraud, breach
of duty or breach of trust proven against them. The
Directors and the principal officers are required to contribute
jointly to the premium of the D&O Insurance Policy.
RELATIONSHIP WITH SHAREHOLDERS AND OTHER
STAKEHOLDERS
Communications with Shareholders and Investors
The Board recognises the importance of an effective
communications channel between the Board, stakeholders,
institutional investors and the investing public at large,
both in Malaysia and internationally, with the objective of
providing a clear and complete picture of the Groups
performance and position as much as possible. In this
respect, the Company is fully committed in maintaining a
high standard for the dissemination of relevant and
material information on the development of the Group.
The Company also places strong emphasis on the
importance of timely and equitable dissemination of
information. Whilst efforts are made to provide as much
relevant and material information as possible to the
shareholders and stakeholders, the Board is cognisant of
the legal and regulatory framework governing the release
of material and sensitive information so as not to mislead
the shareholders. Therefore, information that is price-
sensitive or may be regarded as undisclosed material
information about the Group is not disclosed to any party
until it is already in the public domain through disclosure.
The Company uses a number of formal channels to
account to shareholders and stakeholders particularly:-
1. Annual Report
The Annual Report is a major channel of communications
to provide comprehensive information on its business,
financials and other key activities, which contents are
continuously enhanced taking into account developments
in areas such as corporate governance. In this respect,
the Board places great importance on the content of
the Annual Report to ensure the relevancy of the
information considering the Annual Report is a vital
and convenient source of essential information for the
shareholders, investors and general public.
Axiata has in place the necessary processes to track
the overall development and production of the Annual
Report. This includes the setting-up of a working
committee comprising senior management and
personnel from various divisions to ensure accuracy
of information and full compliance with relevant
regulatory requirements. Confirmation and sign-offs
from parties responsible for the information is also
obtained. At the Board level, the Board Annual Report
Committee, chaired by the BAC Chairman, was
established to oversee the production of the Annual
Report and review its contents before it is published.
2. Announcements to Bursa Securities
Announcement of quarterly financial results, circulars
and various announcements are made via Bursa LINK
in full compliance with regulatory authorities disclosure
requirements. Announcements released to Bursa
Securities are subject to review and approval by the
President & GCEO, GCFO, BAC or Board, as applicable.
Axiata Group Berhad (242188-H) Advancing Asia
76
annual report 2011
STATEMENT ON CORPORATE GOVERNANCE
Routine announcements are approved by designated
persons authorised by the President & GCEO. In
many instances however, announcements are also
reviewed by external advisors to ensure that its
contents are not onl y accurate but rel evant
information is included taking into consideration
disclosure requirements and market perspectives.
3. Media Releases
Media releases are also provided to the media on all
significant corporate developments and business
initiatives to keep the investing community and
shareholders updated on the Groups developments.
Media releases are subject to approval by the
President & GCEO and whenever necessary, also
released to Bursa Securities to increase the visibility
of media releases.
Primary contact for corporate communications:-
Faridah Hashim
Vice President, Corporate Communications
Tel : +60 3 2263 8881
Fax : +60 3 2278 7755
E-Mail : info@axiata.com
Postal Address : Axiata Centre
9 Jalan Stesen Sentral 5
Kuala Lumpur Sentral
50470 Kuala Lumpur, Malaysia
4. Quarterly Results Analyst Briefings
Axiata holds analyst results briefings chaired by the
President & GCEO immediately after each announcement
of quarterly results to Bursa Securities. These briefings
are normally conducted via conference calls and
attended by senior management of major OpCos. The
briefings provide a platform for analysts and fund
managers to receive a balanced and complete view of
the Groups performance and the issues faced.
So far, throughout the FY11, the Group enjoyed
relatively high level of coverage and exposure to the
investment community with a total of 31 equity
research analysts covering the Company.
5. Half-Year Results Media Conference
Media conferences are held on a half-yearly basis
upon release of half-year and full-year results. The
media conferences are held separately from analyst
briefings to address the different requirements of
each group and make the events more productive
and efficient for all parties. Notwithstanding this,
Management ensures that all information is equally
disseminated and materials for both the analyst
briefings and media conferences are made available
on Axiatas website.
6. Investor Relations
Regular engagement is also held by the President &
GCEO, GCFO and Investor Relations unit with the
investing community through conferences, non-deal
roadshows, and one-on-one meetings with equity
analysts, fund managers and institutional shareholders.
The objective is to provide updates on the Companys
quarterly financial performance, corporate and
regulatory developments as well as to discuss strategic
matters and address issues that they have with respect
to the business or operations of the Company.
Axiata actively participated in various investor
relations activities including organising investor
conferences and roadshows to engage with existing
and potential institutional investors. In 2011, Axiata
conducted 233 meetings with investors and analysts
via face-to-face meetings and conference calls.
Primary contact for investor relations:-
Thivanka Rangala
Head, Investor Relations
Tel : +60 3 2263 8801
Fax : +60 3 2278 3337
E-Mail : ir@axiata.com
Postal Address : Axiata Centre
9 Jalan Stesen Sentral 5
Kuala Lumpur Sentral
50470 Kuala Lumpur, Malaysia
77
Strength in Diversity
7. Company Website
All information on share price, financial reports, stock
exchange filings, presentations, financial calendar,
ownership profile and media releases are posted on
the Investor Relations section. In addition, audio casts
on briefings of quarterly results to analysts are also
available for streaming or download from the
Companys corporate website at www.axiata.com.
For queries regarding shareholding in Axiata, kindly
contact:
Tricor Investor Services Sdn Bhd
Tel : +60 3 2264 3883
Fax : +60 3 2282 1886
Email : is.enquiry@my.tricorglobal.com
Postal Address : Level 17
The Gardens North Tower
Mid Valley City
Lingkaran Syed Putra
59200 Kuala Lumpur, Malaysia
Annual General Meeting
The AGM is the primary engagement platform between
the Board and shareholders of the Company. Historically,
the Companys AGM has been well attended and the
numbers of shareholders have increased indicating a high
level of engagement with shareholders. The proceedings
of the AGM commences with a complete and concise
presentation by the President & GCEO on the financial
performance of the Company as well as the Companys
progress and initiatives. The presentation, supported by
visual and graphical illustrations of key points and key
financial figures, facilitates the shareholders understanding.
During the AGM, the shareholders are also at liberty to
raise questions on all affairs of the Company unlike
Extraordinary General Meetings where questions are raised
on the proposed resolution being tabled. The Chairman,
subject to the line of questions and relevance, entertains
questions raised at the AGM as long as there is sufficient
time and they are not repetitive.
Further, the President & GCEO also shares with the
meeting the responses to questions submitted in advance
by the MSWG.
The Board, Management and the Companys external legal
counsels and auditors, PricewaterhouseCoopers Malaysia,
are in attendance to respond to questions raised and
provide clarification as required by the shareholders.
Since its listing in 2008, the Company has also appointed
its external auditors to act as independent scrutineers for
its general meetings. The appointment comes under a
separate engagement letter where the scope of work
includes verifying number of shares represented by
shareholders and proxy holders present and voting at
general meetings as shown in proxy forms and polling slips
against Register of Members/Record of Depositors
determined for general meetings, administering poll, counting
of votes by show of hands and tabulating the results.
While members of the media are not invited into the AGM
meeting hall, a media conference is held immediately after
the AGM where the Chairman, the President & GCEO and
GCFO update media representatives on the resolutions
passed and answer questions on matters related to Axiata
Group. This approach provides the Company with a more
efficient way to address both the shareholders and the
media. The results of all resolutions are also announced on
the same day via Bursa LINK.
Ownership Structure
Axiatas ownership structure is dominated by institutional
investors. As at 30 March 2012, the top three shareholders
are Khazanah, with 39.21%, Employees Provident Fund
Board with 11.89% and Skim Amanah Saham Bumiputera
with 7.59% accounting for 58.69%.
Although the total shareholding for these top three
shareholders is more than half of Axiatas share capital,
Axiata has not been subjected to any biased influence
from these shareholders and they also do not hold
management positions within the organisation. This not
only ensures a high level of corporate governance, but
also permits the Company to focus on continuously
building value to its shareholders.
Axiatas shareholding structure is disclosed on pages 293
to 296 of the Annual Report. Any updates on the
shareholding structure can be obtained from Axiatas
website.
Axiata Group Berhad (242188-H) Advancing Asia
78
annual report 2011
STATEMENT ON CORPORATE GOVERNANCE
Dividend Policy
Axiatas existing dividend policy provides that the
Company intends to pay dividends of at least 30% of its
consolidated profits after taxation attributable to
shareholders after minority interest (PATAMI) and
endeavours to progressively increase the payout ratio
over a period of time, subject to a number of factors
including business prospects, capital requirements and
surplus, growth/expansion strategy, considerations for
non-recurring items and other factors considered relevant
by the Board.
As the Company is a holding company, its income, and
therefore its ability to pay dividends is dependent upon
the dividends received from its subsidiaries, which in turn
would depend on the subsidiaries distributable profits,
operating results, financial condition, capital expenditure
plans and other factors that the respective subsidiaries
Board deem relevant.
Whilst the dividend policy reflects the Boards current
views on the Groups financial and cash flow position, the
dividend policy will be reviewed from time to time. It is
the policy of the Board, in recommending dividends, to
allow shareholders to participate in the Companys profits,
as well as to retain adequate reserves for future growth.
For FY10, Axiata paid a final tax exempt dividend under
single tier system of 10 sen per ordinary shares amounting
to RM845.6 million on 22 June 2011, equivalent to
approximately 32% of normalised PATAMI of the Group
for FY10 of RM2.6 billion.
For FY11, with the interim tax exempt dividend of 4 sen
per ordinary share amounting to RM338.6 million paid on
21 November 2011 and recommendation of final dividend
of 15 sen per ordinary share to be approved by the
shareholders at the forthcoming AGM, Axiata will be
paying an accumulated dividend payout of 19 sen per
ordinary share, equivalent to 60% of the Groups normalised
PATAMI of RM2.5 billion. In February 2012, Axiata also
gave an indicative dividend payout ratio of 65% for FY12
subject to a number of factors including its actual
performance for the current FY12, cash flow and conditions
as stipulated in the dividend policy such as capital
requirements.
Key Performance Indicators
On 23 February 2012, the Company announced the
Headl ine KPIs set and agreed by the Board and
Management of the Group as follows:-
FY12 Headline KPIs
FY12
Headline
KPIs
Revenue Growth (%) 5.3
Earnings before Interest, Tax, Depreciation
and Amortisation (EBITDA) Growth (%)
1.8
Return on Invested Capital (ROIC) (%) 11.3
Return on Capital Employed (ROCE) (%) 8.9
The Headline KPIs shall not be construed as forecasts,
projections or estimates of the Group or representations
of any future performance, occurrence or matter as they
are merely a set of targets/aspirations of future
performance aligned to Axiata Groups strategy, which
have been derived on the assumptions that the Group
shall operate under the current business environment
under which they had been determined.
In establishing the FY12 Headline KPIs, the Management
has made the following assumptions:-
1. No material increase in competition in the mobile
market space of the Groups major operating
countries.
2. No material regulatory changes impacting the OpCos.
3. No material change in currency rates, liquidity
shortages and interest rates affecting our operations.
4. No material changes in CAPEX budget spending in all
OpCos.
5. No divestment, merger and acquisition.
79
Strength in Diversity
Axiata continuously benchmarks its performance against
its competitors within the markets in which it operates.
Given that Axiatas overall geographical business mix
differs from that of other multinational telecommunications
holding companies, a direct comparison of our targets and
performance agai nst that of other mul ti nati onal
telecommunications companies is less meaningful. It is
more appropriate for us to benchmark individual OpCos at
the individual country level. Our OpCos targets include
measures based on relative performance against other
operators within the particular markets, on all dimensions.
Our OpCos are measured against their competitors based
on relative financial performance such as revenue, EBITDA,
PAT, ROIC and also on relative operational performance
such as network quality, customer satisfaction and brand
perception.
RISK MANAGEMENT
The Company has established an enterprise wide risk
management (ERM) framework to proactively identify,
evaluate and manage key risks to an optimal level. In line
with the Companys commitment to deliver sustainable
value, this framework aims to provide an integrated and
organised approach entity-wide. It outlines the ERM
methodology which is in line with the ISO31000, mainly
promoting the risk ownership and continuous monitoring
of key risks identified.
Based on the ERM framework, a risk reporting structure
has been established to ensure prompt communications to
the BAC and Board. Axiata has established a Group Risk
Management Committee (RMC) comprising of Senior
Management of the Company and chaired by the Chairman
of the BAC. The RMC is mainly responsible for managing
the overall ERM process and recommends quarterly ERM
reports to the BAC for its onward submission to the
Board. The RMC ensures continuous review of the key
risks of Axiata Group, and monitors the implementation of
the mitigation plans on a quarterly basis.
Although many risks remain outside the Companys direct
control, a range of activities are in place to mitigate the
key risks identified as set out in the Statement on Internal
Control. A significant number of risks faced relate to wider
operational and commercial affairs of the Company and
the Group including those in relation to competition and
regulatory developments.
ACCOUNTABILITY AND AUDIT
Financial Reporting
The Board ensures that shareholders are presented with a
clear, balanced and meaningful assessment of the Groups
financial performance and prospects through the audited
financial statements, quarterly announcement of results,
Chairmans statement, President & GCEOs Business Review
in the Annual Report as well as corporate announcements
on significant developments affecting the Company in
accordance with the Main LR. The Board is assisted by the
BAC in overseeing the Companys financial reporting
process and the quality of financial reporting. The role of
the BAC, in this respect, includes reviewing financial
statements and quarterly announcements of results in the
presence of external auditors and internal auditors before
recommending the same for the Boards approval.
The Directors Responsibility Statement for the audited
financial statements of the Company and the Group is set
out in page 160 of this Annual Report. The details of the
Company and the Group financial statements for FY11 can
be found from page 161 to 290 of the Annual Report.
Related Party Transactions
The Company has an internal compliance framework to
ensure it meets its obligations under the Main LR including
obligations relating to related party transactions. In this
regard, there are processes and procedures to ensure
that Recurrent Related Party Transactions (RRPTs) are
entered into on terms not more favourable to related
parties than to public. This is achieved after taking into
account the pricing and contract rates, terms and
conditions, level of service and expertise required, and the
quality of products and services provided, as compared
with prevailing market prices and rates, industry norms
and standards, as well as general practices, adopted by
service providers of similar capacities and capabilities
generally available in the open market. The annual internal
audit plan incorporates a review of all RRPTs entered into
or to be entered into under the shareholders mandate
procured at the AGM, to ensure that all the relevant
approvals for RRPTs have been obtained.
RRPT transactions are recorded and the same presented
to the BAC on a quarterly basis. This includes the utilisation
of the RRPT mandate and/or where applicable, new RRPT
transactions for the BACs review and endorsement.
Axiata Group Berhad (242188-H) Advancing Asia
80
annual report 2011
STATEMENT ON CORPORATE GOVERNANCE
Axiata had, at its 19th AGM held on 1 June 2011, obtained
a general mandate for the Group to enter into RRPT with
Telekom Malaysia Berhad Group (TM Group) for transactions
predominantly related to telecommunications and/or
related services. The procurement of mandate for Axiata
Group to enter into RRPT with TM Group was obtained as
these transactions in aggregate may result with the
Company having to obtain shareholders approval prior to
the Group entering into the transactions. As these
transactions may be constrained by time-sensitive nature
and confidentiality, it would be impractical for the Company
to seek shareholders approval on a case-by-case basis.
The procurement of the mandate will also substantially
reduce the expenses associated with convening of general
meetings and improve administrative efficiency.
Based on the actual amount utilised from the date of the
above AGM until 31 March 2012, none of the actual value
of transaction has exceeded 10% or more of the estimated
amount under the mandate. The amount of RRPT entered
into during the FY11, pursuant to RRPT mandate, is
disclosed in pages 299 to 300.
Internal Control
The Board has the overall responsibility and accountability
for the Groups internal control system and continues to
maintain and review its internal control system to ensure,
as far as possible, the protection of the Groups assets
and the Companys shareholder investments. A sound
system of internal control, covering not only financial
controls but also operational and compliance controls, has
been designed to manage within tolerable levels, rather
than trying to eliminate all risks of failure to achieve
business objectives. These controls can only provide
reasonable and not absolute assurance against material
misstatement or loss. Clear processes, are also in place for
monitoring the system of internal controls and reporting
any significant control failings or weaknesses together
with details of corrective actions including periodic
examination of business processes on risk basis. Examples
are reports on controls in the Group undertaken by the
GIA, which reports directly to the BAC. The BAC also
reviews reports from external auditors relating to internal
financial controls.
An overview of the state of internal control within the
Group, which includes the risk and internal control
framework and key internal control structures, are set out
in the Statement on Internal ControI on pages 86 to 95
of this Annual Report.
Relationship with Auditors
The Companys transparent and professional relationship
with the external auditors is primarily maintained through
the BAC and the Board. Further information on the role of
the BAC in relation to both, internal auditors and the
external auditors are stated in the BAC Report on
pages 96 to 103 of this Annual Report. A summary of the
activities of the BAC during the year are set out on
page 97 of the Annual Report.
The BAC is of the opinion that the external auditors are
independent with respect to the Group, within the meaning
of the provisions of the Bye-Laws on Professional
Independence of the Malaysian Institute of Accountants. In
addition, to the best of the BACs knowledge, the BAC is
not aware of any non-audit services that had compromised
the external auditors independence.
COMPLIANCE STATEMENT
The Board has deliberated, reviewed and approved this
Statement on Corporate Governance. The Board is
satisfied that this Statement on Corporate Governance
provides the information necessary to enable shareholders
to evaluate how the Company has complied with the Best
Practices in Corporate Governance as set out in Part 2 of
the Code save for the disclosure of details of remuneration
of each Director. The Company has disclosed the Directors
Remuneration by applicable bands of RM50,000 on
page 76 consistent with the disclosure requirements under
the Main LR. The Company therefore has fulfilled its
obligation under the Code, Main LR and all applicable laws
and regulations throughout FY11.
81
Strength in Diversity
APPENDIX 1
Directors
List of Training/Conference/Seminar/Workshop Attended/
Participated in 2011
Tan Sri Dato' Azman Hj. Mokhtar 21 February 2011, Impact of Convergence of Connectivity and Media on
Mobile Network Operators by International Data Corporation, Kuala
Lumpur
2 July 2011, Telecommunications Industries: 3 Years From Now by
Boston Consulting Group, Axiata Mid-Year Board Strategy Retreat, Dhaka
2 July 2011, The Sky is Falling Stories From The Edge of Music Industry
by Universal Music, Axiata Mid-Year Board Strategy Retreat, Dhaka
6 September 2011, 3rd World Bank Singapore Infrastructure Finance
Summit: Panel Session, Panel of Financial Leaders Infrastructure
Financing The State of Play, Singapore
14 September 2011, 11th Forbes Global CEO Conference: Panel Session,
Backseat Drivers Building and Managing Your Board, Shangri-La, Kuala
Lumpur
15 September 2011, Speaking engagement to employees of TM:
Performance of Malaysias GLC The Challenges of Implementing Changes,
Kuala Lumpur
15 September 2011, Domestic Investment Summit 2011, Mandarin Oriental
Kuala Lumpur
23 September 2011, ASLI Conference: Panel Session Malaysias
Transformational Journey to a High Income Nation, Sunway Resort Hotel,
Kuala Lumpur
26-27 September 2011, Khazanah Megatrends Forum 2011, Mandarin
Oriental Kuala Lumpur
21 October 2011, Asian Telecommunications Services by Nomura
Singapore Limited, Axiata Board Retreat, Bali
27 October 2011, CIMB ASEAN Conference : Is Asia Ready for the Next
Financial Crisis, Mandarin Oriental Kuala Lumpur
27-29 October 2011, Khazanah Year End Retreat, Langkawi
9 November 2011, Iskandar Malaysia CEO Forum, Mandarin Oriental Kuala
Lumpur
11 November 2011, 2011 Caixin Summit: China and the World, China
17 November 2011, ASEAN Business & Investment Summit, Bali
25 November 2011, The 16th Malaysian Capital Market Summit by ASLI:
Conversation with the GLC Leaders GLC Transformation Drivers of
Transformation Creations of Wealth, Kuala Lumpur
28 November 2011, Forum Antarabangsa The Politics of Economic and
Social Transformation in the Era of Global Crisis, Kuala Lumpur
Axiata Group Berhad (242188-H) Advancing Asia
82
annual report 2011
STATEMENT ON CORPORATE GOVERNANCE
Directors
List of Training/Conference/Seminar/Workshop Attended/
Participated in 2011
Tan Sri Dato Azman Hj. Mokhtar
(continued)
6 December 2011, Khazanah Global Lecture by Prof. Dr. Ha-Joon Chang,
Kuala Lumpur
7-9 December 2011, Khazanah Board Retreat 2011, Kuala Lumpur
Dato' Sri Jamaludin Ibrahim 27 January 2011, XL Corporate Governance Workshop Integrity, Team
Work & Service Excellence, Jakarta
13-14 February 2011, GSMA Leadership Summit The Role of Regulation in
the New Digital Decade, Barcelona
2 July 2011, Telecommunications Industries: 3 Years From Now by
Boston Consulting Group, Axiata Mid-Year Board Strategy Retreat, Dhaka
2 July 2011, The Sky is Falling Stories From The Edge of Music Industry
by Universal Music, Axiata Mid-Year Board Strategy Retreat, Dhaka
27 September 2011, Khazanah Megatrends Forum, Mandarin Oriental Kuala
Lumpur, Kuala Lumpur
21 October 2011, Asian Telecommunications Services by Nomura
Singapore Limited, Axiata Board Retreat, Bali
Tan Sri Ghazzali Sheikh Abdul Khalid 21 February 2011, Impact of Convergence of Connectivity and Media on
Mobile Network Operators by International Data Corporation, Kuala
Lumpur
6 May 2011, GE and Talentcorp; 21st Century Corporation: Driving
Sustainable Leadership & Innovation by MINDA, Le Meridien, Kuala
Lumpur
23-25 May 2011, 3 Day Course in Analysis & Interpretation of Financial
Statements, Suria College, Kuala Lumpur
6-9 June 2011, MINDA Bulding High Performance Directors (BHPD),
MINDA, Ho Chin Minh
21-24 June 2011, CommunicAsia 2011 Summit, Singapore
2 July 2011, Telecommunications Industries: 3 Years From Now by
Boston Consulting Group, Axiata Mid-Year Board Strategy Retreat, Dhaka
2 July 2011, The Sky is Falling Stories From The Edge of Music Industry
by Universal Music, Axiata Mid-Year Board Strategy Retreat, Dhaka
25 November 2011, The Role of Corporate Governance in Creating
Effective Boards, Kuala Lumpur
21 October 2011, Asian Telecommunications Services by Nomura
Singapore Limited, Axiata Board Retreat, Bali
83
Strength in Diversity
Directors
List of Training/Conference/Seminar/Workshop Attended/
Participated in 2011
Datuk Azzat Kamaludin 21 February 2011, Impact of Convergence of Connectivity and Media on
Mobile Network Operators by International Data Corporation, Kuala
Lumpur
2 July 2011, Telecommunications Industries: 3 Years From Now by
Boston Consulting Group, Axiata Mid-Year Board Strategy Retreat, Dhaka
2 July 2011, The Sky is Falling Stories From The Edge of Music Industry
by Universal Music, Axiata Mid-Year Board Strategy Retreat, Dhaka
21 October 2011, Asian Telecommunications Services by Nomura
Singapore Limited, Axiata Board Retreat, Bali
26-27 September 2011, Khazanah Megatrends Forum 2011, Mandarin
Oriental Kuala Lumpur
Juan Villalonga Navarro 21 October 2011, Asian Telecommunications Services by Nomura
Singapore Limited, Axiata Board Retreat, Bali
David Lau Nai Pek 21 February 2011, Impact of Convergence of Connectivity and Media on
Mobile Network Operators International Data Corporation, Kuala Lumpur
3-4 May 2011, MACD Corporate Directors Conference 2011, Istana Hotel,
Kuala Lumpur
8-9 May 2011, Asean Leadership Forum 2011, Jakarta
2 July 2011, Telecommunications Industries: 3 Years From Now by
Boston Consulting Group, Axiata Mid-Year Board Strategy Retreat, Dhaka
2 July 2011, The Sky is Falling Stories From The Edge of Music Industry
by Universal Music, Axiata Mid-Year Board Strategy Retreat, Dhaka
10-12 July 2011, IIA International Conference 2011 by The Institute of
Internal Auditors, Kuala Lumpur
- 2-4 October 2011, Directors Forum 2011 by MINDA, Bandung
27 September 2011, Khazanah Megatrends Forum, Mandarin Oriental Kuala
Lumpur
21 October 2011 Asian Telecommunications Services by Nomura
Singapore Limited, Axiata Board Retreat, Bali
Axiata Group Berhad (242188-H) Advancing Asia
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annual report 2011
STATEMENT ON CORPORATE GOVERNANCE
Directors
List of Training/Conference/Seminar/Workshop Attended/
Participated in 2011
Dr Muhamad Chatib Basri 22-23 February 2011: Bursa Malaysia Mandatory Accreditation Program,
Seri Pacific Hotel, Kuala Lumpur
21 February 2011, Impact of Convergence of Connectivity and Media on
Mobile Network Operators by International Data Corporation, Kuala
Lumpur
2 July 2011, Telecommunications Industries: 3 Years From Now by
Boston Consulting Group, Axiata Mid-Year Board Strategy Retreat, Dhaka
2 July 2011, The Sky is Falling Stories From The Edge of Music Industry
by Universal Music, Axiata Mid-Year Board Strategy Retreat, Dhaka
21 October 2011, Asian Telecommunications Services by Nomura
Singapore Limited, Axiata Board Retreat, Bali
Kenneth Shen 19 October 2011, Axiata Board Induction Programme, Kuala Lumpur
26-27 September 2011, Khazanah Megatrends Forum 2011, Mandarin
Oriental Kuala Lumpur
21 October 2011, Asian Telecommunications Services by Nomura Singapore
Limited, Axiata Board Retreat, Bali
27-29 October 2011, Khazanah Year End Retreat, Langkawi.
7-9 December 2011, Khazanah Board Retreat 2011, Kuala Lumpur
30-31 January 2012, Bursa Malaysia Mandatory Accreditation Programme,
Seri Pacific Hotel, Kuala Lumpur
85
Strength in Diversity
INTRODUCTION
Pursuant to Paragraph 15.26(b) of the Main LR of Bursa
Securities, the Board of Directors of listed companies are
required to include in their annual report, a statement
about the state of internal controls of the listed issuer as
a group. Accordingly, the Board is pleased to provide the
following statement that was prepared in accordance with
the Statement of Internal Control: Guidance for Directors
of Public Listed Companies as endorsed by Bursa
Securities which outlines the nature and scope of the
internal controls of the Group during the financial year
under review.
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annual report 2011
Axiata Group Berhad (242188-H)
86
STATEMENT
ON INTERNAL
CONTROL
BOARDS RESPONSIBILITY
The Board is responsible and accountable for maintaining
a sound system of internal control and risk management
practices to safeguard shareholders investment and the
Groups assets. Such system covers not only financial
controls but also operational and compliance controls. In
view of the limitations inherent in any system of internal
control, the system of internal control put in place can
only manage risks to within tolerable levels, rather than
eliminate the risk of failure to achieve business objectives.
The Board has in place an on-going process for identifying,
evaluating, monitoring and managing significant risks that
may affect the achievement of the Groups business
objectives. The processes which have been instituted
throughout the Group, except for associated companies
and joint ventures which are not under the control of the
Group, are updated and reviewed from time to time to
respond to the changes in the business environment
throughout the financial year under review. The Board is
assisted by the Risk Management Committee (RMC) in
ensuring that the implementation of the approved policies
and procedures on risks and controls are as intended. The
appropriate key internal controls have been put in place
to mitigate the key risk areas which have been identified
and assessed by the risk owners.
The Board is of the view that the system of internal
controls in place for the year under review and up to the
date of issuance of the financial statements is sound and
sufficient to safeguard shareholders investment and the
Groups assets.
RISK AND INTERNAL CONTROL FRAMEWORK
The Group has established policies on risk and internal
controls to continuously identify, assess and monitor risks
by establishing an Enterprise Risk Management (ERM)
Framework and has established internal controls to
mitigate the risks. The ERM Framework enables the
identification, assessment and management of key business
risks in a more systematic and holistic manner, to provide
assurance to the Board and stakeholders. The effectiveness
of the Groups ERM policies and internal controls are
reviewed on a regular basis and, where necessary,
improved, both at management and Board levels. The key
risks faced by the Group are listed in Appendix 1 of this
statement.
The following key internal control structures are in place
to assist the Board to maintain a proper internal control
system:
KEY INTERNAL CONTROL STRUCTURES OF THE GROUP
1.0 Control Environment
Control environment sets the tone for the Group by
providing fundamental discipline and structure. Key
elements of the Groups internal control system
include:
1.1 Integrity and Ethical Values
Codo oj Conduct ond Proct|co
The Senior Management and Board set the
tone at the top for corporate behaviour and
corporate governance. All employees of the
Group shall adhere to the policies and
guidelines as set out in the Code of Conduct
of the Group which sets out the principles to
guide employees in carrying out their duties
and responsibilities to the highest standards
of personal and corporate integrity when
dealing within the Group and with external
parties. The Groups Code of Conduct covers
areas such as compliance with respective
local laws and regulations, integrity, conduct
in the workplace, business conduct, protection
of the Groups assets, confidentiality, conflict
of interest and anti-competition practices.
Gu|do||nos on M|sconduct ond D|sc|p||no
Guidelines are in place for handling misconduct
and disciplinary matters. These guidelines
govern the actions to be taken to manage
the misconduct of employees who breach
the Code of Conduct and Practice or do not
comply with the expressed and implied terms
and conditions of employment.
The Code of Conduct and Practice has also
been extended to contractors and suppliers
of the OpCos.
87
Strength in Diversity
1.2 Board Committees
Boord Conn|ttoos
To promote corporate governance and
transparency, in addition to the Board, the
Group has BAC, BNC and BRC (collectively
Board Committees) in place. These Board
Committees are established to assist the Board
i n overseei ng i nternal control s, Board
effectiveness, nomination and remuneration of
the Groups Directors and the Groups top key
positions. The responsibilities and authority of
the Board and Board Committees are governed
by a clearly defined ToR.
BAC
The primary function of the BAC is to
implement and support the oversight function
of the Board in relation to overseeing financial
reporting and internal controls as set out in
the Duties and Responsibilities herein.
It is the objective of the BAC to assist the
Board to assure Axiatas shareholders that the
Directors of Axiata comply with specified
financial standards and required disclosure
policies developed and administered by Bursa
Securities and other approved accounting
standards bodies. In addition, the BAC needs
to ensure consistency with Bursa Securities
commitment to encourage high standards of
corporate disclosure and transparency. The
BAC will endeavour to adopt certain practices
aimed at maintaining appropriate standards of
corporate responsi bi l i ty, i ntegri ty and
accountability to Axiatas shareholders.
The BAC holds regular meetings to deliberate
on fi ndi ngs and recommendati ons for
improvements from both the internal and
external auditors on the state of the system
of internal controls, management actions and
monitor the implementation of preventive
and corrective actions for audit findings with
significant and high risks. The BAC has the
authority to investigate any matter within its
ToR and has full cooperation of and access
to Management.
It has direct access to the internal and
external auditors and full discretion to invite
any Director to attend its meeting. For
further details on the BAC, please refer to
the BAC Report.
1.3 Organisation Structure
C|oor Orgon|sot|on 5tructuro
The Group has an appropriate organisational
structure led by functional Heads who have
clear roles of responsibility and lines of
reporting. The proper segregation of duties
promotes ownership and accountability for
risk taking and defines lines of accountability
and del egated authori ty for pl anni ng,
executing, controlling and monitoring of
busi ness operati ons. Competent and
professional individuals have been selected as
part of our team to ensure we manage our
business well and to deliver business results.
Regular reviews of the organisational structure
are held to address the changes in the
business environment as well as to keep
abreast of new technologies, products and
services.
Corporoto Contro
The Corporate Centre plays an advisory role
to add value to the subsidiaries at varying
engagement levels. The broad roles of the
Corporate Centre are as follows:
1. Supporting role to the Groups Nominee
Director(s)/Board;
2. Supporting role to subsidiary management/
Board; and
3. Supporting role to subsidiary Functional
Heads.
Besides engaging in continuous day-to-day
communications between subsidiaries and the
Group functions, Corporate Centre also gives
appropriate inputs and steers the Group on
best practices through sharing of the Groups
guidelines and strategies to minimise risk
exposure and to increase the efficiency and
effectiveness of business operations.
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STATEMENT ON INTERNAL CONTROL
The Corporate Centre is also responsible for
key processes and functions including plotting
the future path of the Group, strategic
planning, mergers and acquisitions, joint
development projects, capital raising and
al l ocat i on, l eader s hi p and t al ent
development.
The Corporate Centre is also involved in
leading Group initiatives on behalf of the
OpCos to address current and future
challenges of the Group.
1.4 Assignment of Authority and Responsibility
Po||c|os ond Procoduros
Documented policies and procedures are
now in place for all major aspects of the
Groups business and these are regularly
reviewed and updated to ensure that they
remain effective and continue to support the
organisations business activities at all times
as the organisation continues to grow. These
policies are supported by clearly defined
delegated authorities for its operating and
capital expenditures, business plan and
budget, and procurement of goods and
services.
||n|ts oj Author|ty (|oA)
The Board has approved a clearly defined
and documented LoA which is to be used
consistently throughout the Group. These are
regularly updated to reflect changing risks or
to resolve operational deficiencies.
It establishes a sound framework of authority
and accountability within the Group, including
segregation of duties which facilitates timely,
effective and quality decision-making at the
appropriate levels in the Groups hierarchy.
Axiatas LoA document clearly sets out the
matters reserved for the Boards consideration
and decision making, the authority delegated
to the President & GCEO, including the limits
to which the President & GCEO can execute
the authority, and provides guidance on the
division of responsibilities between the Board
and Management.
1.5 Commitment to Competency
Conpotoncy Fronowork
The Group appoints employees of the
necessary competencies to ensure that the
people driving key operations are sufficiently
skilled and exert the required qualities of
professional integrity in their conduct.
Porjornonco Monogonont
The Group is committed to attract and retain
competent, dedicated and loyal employees.
Programmes and initiatives have been
undertaken to ensure that the Groups human
capital is equipped with the qualities and
skills to drive the Group to become a world
class company through ongoing emphasis on
performance management and employee
development.
The Group has in place a Key Performance
Indicator System (KPI) as prescribed under
t he Gover nment - Li nk ed Company
Transformation (GLCT) programme to link
performance and compensation in order to
create a high performance work culture. This
system al so seeks to provi de cl ari ty,
transparency and consistency in planning,
reviewing, evaluating and aligning employee
actions and behaviours to that of the Groups
vision and mission.
Tro|n|ng ond Dovo|opnont Fronowork
It is the Groups policy to train employees at
all levels so that they would be able to
perform competently in their present jobs
and also to train those employees who are
considered to have the potential to perform
duties with wider responsibilities so that they
may be ready to assume them when needed.
Programmes are also implemented to ensure
that employees receive continuous training in
various areas of work such as knowledge,
health and safety, technical training, leadership
and new product development.
89
Strength in Diversity
To|ont Dovo|opnont ond 5uccoss|on P|onn|ng
There i s a Group Tal ent Management
Framework in place to identify and develop
a group talent pipeline within the organisation
as a supply for future leadership demands. In
this respect, the Group has met its target of
identifying 100 C-suite potentials from within
the organisation and has been intensifying its
efforts in making these talent ready to
succeed the current top management across
the Group. This is done via intensifying
l eadershi p devel opment programmes,
mentoring and coaching and cross-functional
and cross-country assignments. This leadership
talent is also being regularly reviewed via the
Group Tal ent Council and assessed as
potential successors for top key positions in
the Group, vi a i nternal and external
benchmarks. Succession pl ans and the
robustness of the talent pipeline are regularly
reviewed by the Board.
The Group has also continued to strengthen
the middle management level of the talent
pipeline as well as its fresh graduates to
ensure there is a continuous supply of the
talent pipeline.
2.0 Risk Assessment
Risk assessment involves the identification and
analysis of the key risk areas relevant to the
achievement of predetermined objectives, forming a
basis for the establishment of the mitigation strategies.
Key activities involved are as follows:
2.1 Company-wide Objectives
Ach|ovonont oj Goo|s ond Oojoct|vos
The Board is responsible for setting the
business direction including a clear Group
vision, mission and strategic direction, which
is communicated to employees at all levels.
The Board also oversees the conduct of the
Group s operati ons through vari ous
management reporting mechanisms. Through
these mechanisms, the Board is informed of
all major issues pertaining to internal control,
regulatory compliance and risk taking.
2.2 Risk Identification and Analysis
Group Fntorpr|so P|sk Monogonont (FPM)
Framework
The group risk management function oversees
the Groups ERM framework, facilitates the
risk assessment process, monitors the Groups
risk profile, monitors the implementation of
the risk mitigating action plans established
by the risk owners and ensures continuous
education and awareness of the development
and updates on enterprise risk management
best practices.
Group Risk Management reports on the
consolidated Group risk profile and mitigating
action plans to the BAC which will then be
presented to the Board, on a quarterly basis.
GIA undertakes independent reviews to
ensure compliance of the Group Policies and
to assess the effecti veness of pol i cy
implementation.
Contro| 5o|j Assossnont (C5A)
CSA is an effective tool used by the Group
for improving business internal controls and
business processes. It allows employees of
the Group to identify the risks involved in
achieving the business objectives, to evaluate
adequacy and effectiveness of the controls
in place and activities designed to manage
those risks. CSA was performed on selected
areas in certain OpCos in 2011.
2.3 Managing Change
Constont|y Chong|ng Bus|noss Fnv|ronnont
Risk management initiatives within the Group
are strengthened continuously to ensure that
the Group is able to respond effectively to
the constantly changing business environment
and thus able to protect and enhance
stakeholders value.
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STATEMENT ON INTERNAL CONTROL
An improved enterprise risk management
framework was rolled out in early 2011 at
Group level and subsequently rolled out to all
major OpCos by mid 2011. This enhanced
framework will ensure that:
1. There is clear mandate and commitment
from the Board and senior management
to ensure that the risk management culture
is seen as one of the prioritised areas;
2. It is used as a tool/basis for objective-
setting, decision-making and accountability
at all relevant organisational levels;
3. Clear accountabilities and responsibilities
for managing risk are provided
4. Risks derived from the risk management
process are adequately and consistently
reported and that more focus is given to
the implementation of the mitigation
strategies.
3.0 Control Activities
Control activities are the policies, procedures and
practices that ensure management objectives are
achieved and risk mitigation strategies are carried
out. Key activities within the Group are as follows:
3.1 Policies and Procedures
F|nonc|o| ond Oporot|ono| Po||c|os ond
Procedures
There are documented procedures in place
that cover management accounting, financial
reporting, procurement, information systems
securi ty, compl i ance and other ri sk
management issues. Examples of the policy
documents at Group and OpCo levels are the
Limits of Authority and Axiata Group Policies
covering financials and controls.
The objective of the policies and procedures
is to ensure that internal control principles or
mechanisms are embedded in our operations.
This enables the Group to respond quickly to
evolving risks and immediately report on any
significant control failure.
Budgot|ng Procoss
A comprehensive annual budgeting process
is in place to evaluate the feasibility and
viability of the Groups businesses and to
ensure that the Groups OpCos business plans
are in line with the Groups future strategic
plans. Annual budgets are prepared by the
OpCos and deliberated with their respective
Boards. They are then presented and
discussed during the Axiata Board retreat for
approval before the commencement of a
new financial year. Upon approval of the
budget, the Groups performance is then
periodically monitored and measured against
the approved budget by the SLT, which
comprises the President & GCEO and all
divisional heads. The Groups performance is
also reported to the BAC and the Board.
Reporting systems which highlight significant
variances against plan are in place to track
and monitor performance. On a quarterly
basis, the results are reviewed by the Board
to enable them to gauge the Groups overall
performance, compared to the approved
budgets and prior periods, and to take
remedial actions where necessary. Similar
performance reviews at OpCo Board level
takes place on a monthly or quarterly basis.
Wh|st|oo|owor Po||cy ond Procoduros
The Group has in place a whistleblower policy
which enables employees to raise matters in
an independent and unbiased manner.
As part of this whistleblower policy and
procedures, there is an anonymous ethics
and fraud e-mail, under the administration of
the GCIA, to act as a mechanism for internal
and external parti es to channel thei r
complaints or to provide information in
confidence on fraud, corruption, dishonest
practi ces or other si mi l ar matters by
employees of the Group. The objective of
such an arrangement is to encourage the
reporting of such matters in good faith, with
the confidence that employees or any parties
making such reports will be treated fairly,
their identity remains anonymous and, to the
extent possible, be protected from reprisal.
91
Strength in Diversity
|nsuronco ond Phys|co| 5ojoguord
The Group has an insurance programme in
place to ensure that its assets are sufficiently
covered against any mishap that will result in
material losses. The Group also ensures that
its major assets are physically safeguarded.
3.2 Security (Application and IT Network)
D|sostor Pocovory P|ons (DPP) ond Bus|noss
Continuity Plans (BCP)
Dependability was one of four primary
strategic focus areas for 2010/2011. The
activities started then will be continued and
enhanced in 2012/2013 with all operating
units having a comprehensive end to end
process by then. DRP and BCP requirements
have been reinforced in all systems upgrades
and implementation in the past year. The IT
team has been strengthened with the
inclusion of a Group IT Programme Director
to oversee the strengthening of the Groups
IT infrastructure, including the hardening of
DRP specifications.
DRP includes the timely resumption of service
from the appl ications, data, hardware,
communi cati ons and other techni cal
infrastructure.
BCP includes planning for non-technical
related aspects such as key personnel,
facilities, crisis communications and reputation
protection, and refers to the DRP for
technology related infrastructure recovery/
continuity.
|njornot|on Tochno|ogy (|T) Po||cy
The Corporate IT Policy continues to be a
focus i tem. The Board recogni ses the
importance of a well-formulated IT direction,
architecture and implementation. The IT focus
in the Company has been augmented with
the formation of a Group IT team in the
Technology division to continue the on-going
improvement programmes and to implement
a holistic IT strategy initiated in 2011, starting
with Celcom.
The key elements in the strategy are to
move the operating environments into
standards-based ones and to renew the
operations support systems/business support
systems value chains to successfully support
the new business and corporate aspirations.
3.3 Regulatory and Compliance
Group Pogu|otory Ajjo|rs (GPA)
A four-pronged approach is adopted towards
managing the various regulatory issues
confronting our markets, supported by regular
review of group risk matrix, managed as part
of the enterprise risk management process.
In this manner, risks which are both of
jurisdictional as well as global nature are
recognised and managed. The four-prong
approach encompasses:
1. The development of annual Regulatory
Action Plans for each OpCo focusing on
the top three issues of highest strategic,
financial or reputational impact;
2. Crafting strong submissions on issues and
communicating the same with regulators
through active stakeholder engagement;
3. Developing group-wide positions on key
issues such as spectrum management,
roaming regulations, access pricing and
licence renewal; and
4. Ensuring a common baseline of best
practice regulatory skills group-wide,
through the adoption of a Regulatory
Best Practices Manual, regular conference
calls and annual meetings of regulatory
staff group wide.
The Group Regulatory Policy outlined in the
Group Pol i cy document al so provi des
guidance and establishes internal policies and
procedures that attempt to avert potential
liabilities arising from adverse regulatory
decisions. Underpinning the Group Regulatory
Policy is the understanding that the Group
shall comply with all applicable laws and
regul ations, regul atory obl igations and
governmental policies in the jurisdictions in
which it operates, and that regulatory advice
is obtained in an efficient and cost effective
manner as and when required.
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STATEMENT ON INTERNAL CONTROL
It is noted that the regulatory risks confronting
most Axiata markets are typical of those
confronting emerging markets, where regulatory
frameworks are nascent, there is insufficient
consultation with stakeholders, or there is
potential political influence. Some of the
regulatory risks that emerged during 2011
include those associated with spectrum
management and allocation, and public policy
i ssues around taxati on, l i cenci ng and
international roaming regulations.
Specifically on licence renewal, the operating
licence in Bangladesh expired in November
2011, and was marked by active engagement
to reduce the risk of onerous spectrum
renewal charges and licence terms and
conditions.
In India, public interest litigation against the
Government of India regarding licencing of
cellular mobile operators by the Department of
Telecommunications during the period from
September 2007 to March 2008, resulted in
the Supreme Court cancelling 122 operator
licences on 2 February 2012. The Supreme
Court ordered the Telecommunications
Regulatory Authority of India to issue fresh
recommendations to the Government of India
for the re-granting of the affected spectrum
by way of an auction and provided a deadline
of 4 months for the Government of India to
complete the process. The Government of
India has subsequently reverted to the Supreme
Court to seek an extension of that deadline to
400 days, with a view to complete the auction
process by March 2013. The Supreme Court
has yet to respond to this request.
Idea has been affected in 9 of its 22 circle
licences. Idea has subsequently filed an
application on 21 February 2012 with the
Supreme Court to clarify that its applications
for the affected licences made in June 2006
should have been distinguished from the
group of cellular mobile operators who made
the appl i cati ons duri ng the peri od i n
contention.
The Supreme Court has yet to respond to the
application. Idea and Axiata continue to monitor the
situation closely and are exploring various legal
options available.
4.0 Information and Communications
Information and communications support all other
control components by communicating control
responsibilities to employees and by providing
information in a form and time frame that allows
employees to carry out their duties. The key activities
within the Group are as follows:
4.1 Corporate Communications Policy
There is a Corporate Communications Policy in
place to ensure that communications across the
Group and to investors inside and outside of
Malaysia are effectively managed and meets the
diverse needs of the organisation.
The Board recognises the need for a robust
reporting framework given the growth of the
Groups international investments and are
working towards further strengthening that
element of the internal control system. The
Board also recognises the need for more dialogue
with investor analysts as well as with the media
moving forward.
4.2 Business Control Incident (BCI) Reporting
The Group has in place BCI Reporting aimed at
capturing and disseminating the lessons learnt
from the internal control incidents with the
objective of preventing similar incidents from
occurring in other OpCos within the Group and
to enable monitoring of internal control incidents
that have caused significant loss. Nine such
i nci dent reporti ngs were shared wi th al l
subsidiaries in 2011.
5.0 Monitoring
Monitoring covers the oversight of internal controls
by management or other parties outside the process
or the application of independent methodologies,
such as customised procedures or standard checklists,
by employees within a process. Key monitoring
activities within the Group are as follows:
93
Strength in Diversity
5.1 Performance Reporting
5|T Moot|ngs
SLT Meetings, which comprise of the President
& GCEO and all divisional heads, are held
regularly to deliberate on business performance,
financial and operating risks and issues which
include reviewing, resolving and approving all
key business strategic measures and policies.
Progress, exceptions and variations are also
fully discussed and appropriate action taken.
In 2011, there were seven SLT meetings held
at Group Level. Similar meetings are held
regularly at OpCo level.
Significant matters identified during these
meetings are highlighted on a timely basis to
the Board, who are responsible for setting
the business direction and for overseeing the
conduct of the Groups operations.
Through these mechanisms, the Board is
informed of all major control issues pertaining
to internal controls, regulatory compliance
and risk taking. This ensures that business
objectives stay on course.
Mojor Contro| |ssuos
Quarterly reports on financial and operational
control issues form part of the initiative to
inculcate self-awareness of the financial and
operational internal controls requirements of
the Group.
|ood||no Porjornonco |P|s
Headline Performance KPIs have been set and
agreed upon by the Board and management
of the Group as part of the broader KPI
framework that the Group has in place, as
prescribed under the GLCT programme. The
headline KPIs represent the main corporate
targets or aspirations for the year and are
announced publ i cl y as a transparent
performance management practice.
Contro| |oo|th Chock |P|
The Groups Control Health Check KPI or
scorecard has been implemented in Celcom
and is currently being rolled-out to other
OpCos.
5.2 On-going Monitoring
F|nonc|o| ond Oporot|ono| Pov|ow
Quarterly financial statements and the
Groups performance are reviewed by the
BAC, who subsequently recommends them
to the Board for their consideration and
approval. Monthly management accounts
containing key financial results, operational
per f or mance i ndi cator s and budget
comparisons are also issued to the SLT to
enable them to have regular and updated
information of the Groups performance.
|ntorno| Aud|t D|v|s|on (|AD)
IAD is independent and reports functionally to
the BAC and administratively to the President
& GCEO. IAD provides independent, objective
assurance and consulting services designed to
add value and improve the Groups operations.
It helps the Group accomplish its business
objectives by bringing a systematic, disciplined
approach to evaluate and improve the
effectiveness of risk management, control and
governance processes. Its work practices are
governed by the Internal Audit Charter.
IAD adopts a risk and strategy based
approach in formulating the annual audit
plan, which aligns its activities to the key
risks identified across the Group. This plan is
reviewed and approved by the BAC. The
reviews performed by IAD are aimed at
assisting the BAC and Board in promoting
sound risk management and good corporate
governance by assessing the design and
operating effectiveness of controls that
govern key business processes and risks
identified in the overall risk framework of the
Group.
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STATEMENT ON INTERNAL CONTROL
APPENDIX 1
1. Significant Increase in Domestic Competition:
Increased competition from existing and new mobile
operators would result in price wars and competitive
product offerings in voice and mobile data services.
Management i s conti nuousl y moni tori ng the
development of the domestic business environment
and taking measures in ensuring that the Group
remains competitive.
2. Adverse Regulatory and Legal Development:
Unclear and adverse change in the regulatory
framework in the key markets in Asia in which the
Group operates, could materially affect the growth,
prospects, financial condition or results of operations
of the Group.
3. Dependence on Major OpCos: The Groups financial
results depend on the contribution of two major
OpCos, namely Celcom and XL, which account for
more than 70% of its revenue and 90% of its PATAMI.
Any major adverse developments in these two OpCos
coul d materi al l y affect the Group s fi nanci al
performance.
4. Long Term Business Strategy: There has been an
increasing trend of subscribers spending behaviour
shifting from basic mobile voice communications to
mobile data services of lifestyle and value added
data services. The Group is making appropriate
investments, continuously reviewing and making
changes proactively to its business model to meet
the spending behaviour of its subscribers and ensuring
the l ong term competi ti veness and fi nanci al
performance of the Group.
5. Substitution Risk: There is a risk that the emergence
of non-traditional Over The Top service providers
that provide free VoIP calling and messaging, could
impact our core revenue base. The Group is
proactively looking into the mitigation strategies to
ensure that the impact of substitution is minimised,
such as the bundling of voice and data.
6. Technology Obsolescence: The uncertainty related
to the speed of development and deployment of
new technology and the potential readiness of related
ecosystem such as that of fourth generation networks
creates potential risks (i.e. shorter technology lifecycle
leading to faster technology obsolescence). The
impact of such uncertainty could lead to having
some OpCos needing to deploy new network capex
at a faster pace than previously planned to remain
competitive in their respective markets. The Group
along with the OpCos constantly assesses the
development of these new technology ecosystems
and the readiness of the required components end-
to-end and also monitors the likely preparedness of
the competition.
7. Treasury and Funding Risk: The Group is exposed to
risks such as funding, financing costs and currency
exchange rates due to the diversified countries of its
investment. It is not commercially viable for the
Group to hedge all its currency and interest rate
exposures. As a result, volatility of interest rates and
currencies in the countries in which the Group
operates could adversely affect the Groups financial
performance and results of operations. Local liquidity
constraint and high financing interest for medium
and/or long term borrowing may result in funding
constraints for some OpCos in some of the markets.
8. System and Network Disruptions/Failure: The
reliability of the network infrastructure and systems
in each OpCo is crucial in ensuring that the service is
delivered without major disruptions/downtime. The
Group continues to evaluate and ensure that adequate
disaster recovery plan is in place at each OpCo to
ensure seamless business continuity.
95
KEY RISK
AREAS
IDENTIFIED
COMPOSITION AND MEETINGS
Throughout the year the BAC, comprising of
the Directors listed below, met 5 times on
21 February 2011, 22 April 2011, 31 May 2011,
19 August 2011 and 30 November 2011. The
composition and the attendance record of
the BAC members are listed below.
Name of Directors Status of Directorship/Qualifications No. of Meetings Attended
David Lau Nai Pek
(Chairman of the BAC)
Independent
Non-Executive Director
5 out of 5
Datuk Azzat Kamaludin Senior Independent
Non-Executive Director
5 out of 5
Juan Villalonga Navarro Independent
Non-Executive Director
4 out of 5
Dr. Farid Mohamed Sani Non-Independent
Non-Executive Director
4 out of 5
(resigned from the BOD effective
15 December 2011)
Kenneth Shen Non-Independent
Non-Executive Director
1 out of 1
(appointed to the BAC effective
30 November 2011)
96
annual report 2011
Axiata Group Berhad (242188-H)
BOARD AUDIT
COMMITTEE
REPORT
Financial Literacy
The BAC is chaired by David Lau Nai Pek, who has
30 years experience where he has led finance units in
various countries with the Royal Dutch Shell Group and
been exposed to financial and business controls at all
levels. David is also a member of the Malaysian Institute
of Accountants and a member of the New Zealand
Institute of Chartered Accountants.
Juan Villalonga was Chairman and Chief Executive Officer
of a major provider of telecommunications services in
Spain. He was also former Chief Executive Officer of
major banking institutions in Spain.
Datuk Azzat Kamaludin and Dr. Farid Mohamed Sani have
spent many years in the BACs and Boards of major
companies in Malaysia and internationally.
Kenneth Shen has more than 25 years experience in
global investment, corporate finance, and mergers and
acquisition gained in New York, Hong Kong and Qatar.
Based on the above, members of the BAC are deemed as
financially literate, well above the level needed for a BAC
member.
SUMMARY OF ACTIVITIES OF THE BAC
During the FY2011, the BAC discharged its functions and
carried out its duties as set out in the ToR. Key activities
undertaken by the BAC include the following:
Risks and Controls
The revised Axiata ERM Framework was approved in
February 2011. This ISO 31000-based ERM framework
provides clear guidance in identifying, mitigating and
managing existing and emerging major business risks
within the Group.
The Groups major business risks and remedial actions
were reported and deliberated at the BAC each
quarter; a summary of which was reported to the
Board.
Internal Audit
Reviewed and supported the Axiata Group Internal
Audit (AGIA) annual business plan inclusive of budget
and resourcing plan. The audit plan was prepared using
risk-based and strategy-based approaches, whilst
ensuring the availability of adequate and competent
resources to carry out the audit plan, especially in the
areas or entities with high risks.
Reviewed internal audit reports issued by AGIA on the
adequacy, effectiveness and efficiency of risk
management, operational and compliance issues, and
governance processes across the Group.
Reviewed the adequacy, effectiveness and timeliness
of actions taken by management to resolve material
issues raised by the internal audit reports across the
Group.
Reviewed the effectiveness of internal audit processes
and the resources allocated to the audits.
Assessed the performance of AGIA against the internal
scorecard as approved by the BAC.
External Audit
Adopted a collaborative approach in working with the
external auditors. Reviewed and approved the external
audit plan including the scope and fee for the annual
audit.
Reviewed the results of the external audit and reported
issues arising from their audits of the quarterly and
annual accounts, made recommendations to the Board
for the implementation of remedial actions where
necessary.
Held two private meetings with the external auditors
on 21 February 2011 and 31 May 2011 without the
presence of management and internal audit.
Reviewed the performance of the external auditors
and made recommendations to the Board for their re-
appointment and remuneration.
Regularly reviewed all non-audit services carried out
by the external audit firm to ensure their independence
is not impaired.
97
Strength in Diversity
BAC is of the opinion that the external auditors remain
independent when carrying out the audit assignments
within the Group, within the meaning of the provisions
of the Bye-Laws on Professional Independence of the
Malaysian Institute of Accountants. In addition, to the
best of the BACs knowledge, the BAC is not aware of
any non-audit services that had compromised the
external auditors independence.
Financial Reporting
Reviewed the quarterly and annual financial statements
including announcements, taking into consideration the
external audit findings and recommendations, and
recommended them to the Board for their approval.
The reviews, together with discussions with the external
auditors, were to ensure the financial reporting and
disclosures are in compliance with the provisions of the
Companies Act 1965, Main LR and applicable accounting
and IFRS standards in Malaysia.
Reviewed the cashflow assumptions and working
papers in order to determine the recoverability of
major assets.
Annual Reporting
Reviewed and recommended the Statement on
Corporate Governance, Statement on Internal Control
and BAC Annual Report to the Board for approval.
Reviewed on a quarterly basis the related party
transactions entered into by Axiata pursuant to
shareholders mandate on RRPT procured at the 19th
AGM of the Company held on 1 June 2011 and the
reporting of these transactions in the 2011 Annual
Report.
Others
Reviewed and approved revisions to Axiata Audit
Charter;
Reviewed and supported revisions to the BACs ToR to
be approved by the BOD;
Reviewed status of resolution of external and internal
audit issues every quarter;
Reviewed latest accounting and reporting standards
and policies, where applicable to Axiata;
Reviewed current matters in relation to compliance
with legal, regulatory and statutory requirements;
Reviewed and approved revisions to Axiata Group
Internal Audit Manual;
Reviewed business control incidents and identified
cases of control weaknesses including fraud for sharing
of lessons learnt within the Group to avoid similar
incidents; and
Verified the allocation of 65,220,000 share options or
share awards given to the Groups eligible employees
in accordance with the Long Term Performance Based
ESOS for FY2011. The BAC was satisfied that the
allocation of the said share options or share awards
was in compliance with the criteria set out in the ESOS
Bye-Laws and ESOS Committee.
The Chairman of the BAC also attended two of the
OpCos BAC meetings in 2011 in Sri Lanka and
Bangladesh i.e. Dialog and Robi.
GROUP INTERNAL AUDIT
The internal audit function is under the purview of AGIA
and headed by the Group Chief Internal Auditor (GCIA),
who is independent and reports directly to the BAC. The
internal audit reporting structure within the Group has
been organised where audit departments of the OpCos
report directly to BACs of the respective OpCos with a
dotted reporting line to the GCIA. AGIA has direct control
and supervision over internal audit activities in those
OpCos that do not have an audit function. GCIA also acts
as the secretary to the BAC.
AGIA provides independent, objective assurance on areas
of operations reviewed, and recommendation based on
best practices that will improve and add value to the
Group. AGIA identifies, coordinates and conducts global
audits that are to be carried out throughout the Group
and also provides standards, policies, guidelines and advice
to the OpCos audit functions to standardise the internal
audit activities within the Group.
Axiata Group Berhad (242188-H) Advancing Asia
98
annual report 2011
BOARD AUDIT COMMITTEE REPORT
AGIA adopts a systematic and disciplined approach to
evaluate adequacy and effectiveness of the risk management,
financial, operational, compliance and governance processes.
Structured risk-based and strategic-based approaches are
adopted in identifying the internal audit activities that are
aligned with the Groups strategic plans to ensure those
risks facing the Group are adequately reviewed.
In addition, international standards and best practices are
adopted to further enhance the relevancy and effectiveness
of the internal audit activities.
AGIA underwent a Quality Assurance Review by the
Institute of International Auditors (IIA) Malaysia in 2011 and
achieved the highest rating of Generally Conforms that
indicates AGIA activities have a charter, policies and
processes that are judged to be in conformance with the
IIAs International Professional Practices Framework (IPPF).
The IPPF is the authoritative guidance on the internal
audit profession and presents internationally consistent
mandatory and strongly recommended guidance for the
practice of internal auditing anywhere in the world.
Against the 2011 Audit Plan, a total of 139 internal audit
assignments were completed at Corporate Centre and all
OpCos. The areas of coverage include finance, sales,
marketing, information and technology, billing, network,
corporate governance, human resources, customer service
and procurement. The audit reports of these assignments
provided independent and objective assessment of the
following:
adequacy, effectiveness and efficiency of the internal
control systems to manage operations and safeguard
the Groups assets and shareholders value; and
adequacy and effectiveness of the risk management
operations, governance and compliance functions to
identify, manage and address potential risks facing the
Group.
The internal audit reports were issued to management for
their comments and to agree on action plans with
deadlines to complete the necessary preventive and
corrective actions. The reports were tabled at each
OpCos BAC and summary of the key findings to the BAC
for due deliberation to ensure that management undertakes
to carry out the agreed remedial actions.
Members of the management were invited to BAC
meetings from time to time, where necessary, for further
clarification purposes. Key audits that were completed in
2011 include:
Network Quality
Channel Distribution
Win/Defend Initiatives
Business Continuity Management (including Disaster
Recovery Plan)
Revenue Assurance
IT Governance
Procurement
The total cost incurred by AGIA in 2011, inclusive of all the
OpCos, was RM8.7 million. This represents a 10% increase
from RM7.9 million incurred in 2010.
There are a total of 55 internal auditors across the Group
whilst AGIA at Corporate Centre has 5 approved
headcount and operates on a resource sharing basis with
other OpCos IA. All the internal auditors have tertiary
qualifications and the level of expertise and professionalism
within AGIA at the end of 2011 is as below:
Expertise Category
Percentage of
total auditors
Finance 33%
IT/MIS 20%
Network/Engineering 24%
Marketing 14%
General/Others 9%
Professional Category
Percentage of
total auditors
Professional Certification
CPA, ACCA, CA, CIMA 20%
Certified Internal Auditor (CIA) 7%
Certified IS Auditor (CISA) 18%
Internship of CPA, ACCA, CA, CIMA 11%
Internship of CIA/CISA 55%
Institute of Internal Auditors
Membership
58%
Others 15%
Post Graduate
MBA and other Masters 33%
Masters Internship 13%
99
Strength in Diversity
TERMS OF REFERENCE KEY SUMMARY
In performing its duties and discharging its responsibilities,
the BAC is guided by the ToR. The key roles from the
ToR are summarised below:
1.0 Function of the BAC
1.1 The primary function of the BAC is to implement
and support the oversight function of the Board
in relation to overseeing financial reporting and
internal controls as set out in the Duties and
Responsibilities herein.
1.2 It is the objective of the BAC to assist the
Board to assure the shareholders of Axiata that
the Directors of Axiata comply with specified
financial standards and required disclosure
policies developed and administered by Bursa
Securities and other approved accounting
standard bodies. In addition, the BAC needs to
ensure consistency with Bursa Securities
commitment to encourage high standards of
corporate disclosure and transparency. The BAC
will endeavour to adopt certain practices aimed
at maintaining appropriate standards of corporate
responsibility, integrity and accountability to
Axiatas shareholders.
2.0 Composition of the BAC
2.1 The BAC must be composed of no fewer than
three members, all of whom shall be Non-
Executive Directors and the majority shall be
Independent Non-Executive Directors.
2.2 Members of the BAC shall possess sound
judgment, objectivity, management experience,
integrity and knowledge of the industry. A
member of the BAC shall excuse himself/herself
from the meeti ng duri ng di scussi ons or
deliberations of any matter which gives rise to
an actual or perceived conflict of interest
situation for him/her. This is required to avoid
BAC members from participating in matters that
will create conflict of interest.
2.3 Members of the BAC shall be financially literate
and at least one member of the BAC:
i. Must be a member of the Malaysian Institute
of Accountants (MIA); or
ii. If he/she is not a member of the MIA, he/
she must have at least three years working
experience and:
a. He/she must have passed the
examinations specified in Part I of the
1st Schedule of the Accountants Acts
1967; or
b. He/she must be a member of the
associations of accountants specified
in Part II of the 1st Schedule of the
Accountants Acts 1967; or
iii. Have a degree/masters/doctorate i n
accounting or finance and at least three
years post qualification experience in
accounting or finance; or
iv. Have at least seven years experience of
bei ng a Chi ef Fi nanci al Offi cer of a
corporation or have the function of being
primarily responsible for the management
of the financial affairs of a corporation; or
v. Fulfils other such requirements as may be
pr escr i bed or appr oved by Bur sa
Securities.
3.0 Duties and Responsibilities of the BAC
In carrying out its responsibilities, the BACs policies
and procedures remain flexible to changes in
circumstances and conditions that are in compliance
with legal and regulatory requirements. The following
are the main duties and responsibilities of the BAC:
3.1 Financial Reporting and Processes
i. Review the quarterly interim results, half-
yearly results and annual financial statements
of the Group pri or to reporti ng and
presenting to the Board for approval.
ii. Review with the external auditors the
financial statements of Axiata before the
audited financial statements are presented
to the Board for approval and report the
same to the Board.
Axiata Group Berhad (242188-H) Advancing Asia
100
annual report 2011
BOARD AUDIT COMMITTEE REPORT
iii. Discuss problems and reservations arising
from the interim and final audits and any
matters the external auditors may wish to
discuss (in the absence of the management
or GCIA where necessary).
iv. Propose best practices on disclosure in
financial results and annual report of the
Company in line with the principles set out
i n the Mal aysi an Code on Corporate
Governance, other applicable laws, rules,
directives and guidelines.
v. Review the integrity of the Groups internal
and external financial reporting processes
and assess significant deficiencies and
weaknesses in the design or operations of
the Groups internal accounting procedures
and controls including review and assess
managements follow up actions on the
weaknesses of these procedures and
controls as highlighted by the external
auditors and internal auditors as per the
external auditors management letters.
vi. Review and discuss with management the
Groups major financial risk exposures and
initiatives taken to monitor and control
such exposures over financial reporting
which may cause adverse effect to the
managements ability to record, track
changes, process and summarise financial
information.
3.2 Independent External Auditors
i. Consider and recommend to the Board, for
it to put to the Companys shareholders for
approval in General Meetings, the appointment
(and the re-appointment) of a suitable
accounting firm to act as external auditors
including the audit fee payable thereof and
amongst the factors to be considered for
the appointment are the independence,
qualification, adequacy of experience and
resources of the firm and the partners and
resources assigned to the audit.
ii. Consider any question of resignation (including
review of any letter of resignation and report
the same to the Board) or removal. In the
event of a removal of external auditors, the
BAC shall provide reason(s) for the removal
to the Board for approval and the external
auditors for their records.
iii. Review whether there is a reason (supported
by grounds) to believe that the external
auditors are not suitable for re-appointment
and report the same to the Board.
iv. Review the external auditors audit plan
before the audit commences and report the
same to the Board.
v. Discuss nature, approach and scope of the
audit before the audit commences and
ensure co-ordination where more than one
audit firm is involved.
vi. Review the evaluation of the system of
internal control with the external auditors
and report the same to the Board.
vii. Be directly responsible for the compensation,
evaluation and oversight of the external
auditors or any other auditor preparing or
issuing an audit report for the Group and
where appropriate, provide reports to the
Board on the terms of engagement,
independence and proposed fees of the
external auditors.
viii. Meet with the external auditors at least
twice in the financial year (without the
presence of other directors and employees,
whenever deemed necessary) to discuss
problems and reservations arising from the
interim and final audits, and any matters
the external auditors may wish to discuss.
ix. Review the external auditors audit report,
and report the same to the Board.
x. Review the external auditors management
letter and managements response.
101
Strength in Diversity
xi. At least annually assess and report to the
Board on the independence of the external
auditors, obtaining from the external
auditors a written statement delineating all
relationship between the audit and the
Group and delineating any other relationships
that may adversely affect the independence
of the external auditors.
xii. Monitor the extent of non-audit work to be
performed by the external auditors to
ensure that the provision of non-audit
services does not impair their independence
or objectivity. This includes a pre-approval
process for any such work and the hiring of
employees or former employees of the
external auditors.
xiii. Resol ve any di sagreement between
management and the external auditors
regarding financial reporting.
3.3 Internal Audit Function
i. Approve the Internal Audit Charter, which
defines the independent purposes, authority,
scope and responsibility of AGIA.
ii. Discuss with the GCIA the annual internal
audit scope, plans and objectives, resources,
qualifications, independence, reporting
structure and performance of AGIA.
iii. Review and recommend the Internal Audit
Business Plan, including the IA Plan and
budget, for final approval by the BOD, and
review the results of the internal audit
process. Where necessary BAC is to ensure:
a. That appropriate action is taken on the
recommendations of AGIA and report-
the same to the Board.
b. That the scope, functions, competency
and resources of AGIA are adequate
and that it has the necessary authority
to carry out its work and report the
same to the Board; and
c. That the goals and objectives of AGIA
commensurate with corporate goals.
iv. Review any appraisal or assessment of the
performance of the members of AGIA.
v. The GCIA shall report directly to the BAC
and shall be responsible for the regular
review and appraisal of the effectiveness of
the risk management, internal control and
governance processes within the Group.
vi. The Head of Internal Audit at the OpCos
report functionally to the OpCos BAC and
on a dotted line basis to the GCIA for
purposes of standardising the operations of
internal audit in Axiata and its OpCos by
furnishing reports to the GCIA in relation to
matters including but not limited to major
control issues, audit reports, quarterly
reports, and Mi nutes of OpCos BAC
meetings.
vii. Review internal audit results and reports
from the GCIA including the report on the
Groups internal controls and progress in
remedying any material control deficiencies
raised by AGIA.
viii. Approve the appointment or termination of
the GCIA and the senior staff members of
AGIA.
ix. Take cognisance of resignations of the
GCIA and staff members of AGIA and
provide the resigning GCIA or staff members
the opportunity to submit his/her reasons
for resigning.
Axiata Group Berhad (242188-H) Advancing Asia
102
annual report 2011
BOARD AUDIT COMMITTEE REPORT
x. Annual l y r evi ew and appr ai se the
performance of the GCIA, including the role
and effectiveness of AGIA.
xi. Be informed, referred to and agree on the
initiation, commencement and mechanism
of any disciplinary proceeding/investigation,
including the nature and reasons for the
said disciplinary proceeding/investigation,
as well as the subsequent findings and
proposed disciplinary actions against the
GCIA. As an employee of the Group, the
GCIA is subject to the Groups human
resources policies and guidelines, including
disciplinary proceedings/investigations and
actions.
xii. Ensure that AGIA be independent of the
activities they audit and perform audits
with impartiality, proficiency and due
professional care. The Board or the BAC
should determine the remit of AGIA.
xiii. Discuss problems and reservations arising
from the internal audit results, reports or
any matters the Internal Audit may wish to
discuss in the absence of management
where necessary.
3.4 Company Oversight
i. Review the adequacy and integrity of the
Groups internal control systems and
management information systems, including
systems for compliance with applicable
laws, rules, directives and guidelines.
ii. Review the Companys policies and practices
wi th respect to ri sk assessment and
management.
iii. Consi der maj or fi ndi ngs of i nternal
investigations and managements response.
iv. Revi ew management s moni tori ng of
compliance with the Companys code of
business ethics.
v. Monitor the process for deal ing with
complaints received by the Group regarding
accounting issues, internal control matters
or auditing matters and the confidential,
anonymous submission by employees of
concerns regarding questionable accounting
or auditing matters.
vi. Consi der and revi ew any si gni fi cant
transactions, which are not within the
normal course of business and any related
party transactions and conflict of interest
situation that may arise within the Group
including any transaction, procedure or
course of conduct that raises questions of
management integrity and report the same
to the Board.
vii. Verify the allocation of share options or
awards given to the Groups el igibl e
employees is in accordance with the criteria
for the employees share option scheme and
the Main LR at the end of each financial
year.
viii. Report promptly to Bursa Securities if the
BAC views that a matter resulting in a
breach of the Main LR reported by the BAC
to the Board has not been satisfactorily
resolved by the Board.
(For details of the ToR, please refer to our
website)
103
Strength in Diversity
ENHANCING CONNECTIVITY
Axiata has opened up the world to our 200 million subscribers. Through our
technology, we are connecting people, from remote villages to cities, giving
them access to a wide range of information and services.
BUSINESS
REVIEW
CELCOM AXIATA BERHAD
ABOUT CELCOM
Celcom is the countrys premier and most experienced
mobile telecommunications company with close to
12 million customers. It is also the leading mobile broadband
service provider in Malaysia with over 937,000 subscribers.
Celcom provides prepaid and postpaid mobile services and
leads the industry with mobile broadband services in
Malaysia. Celcom also enjoys significant market share in
other areas of business namely content and VAS, enterprise
solutions and bulk wholesale services. In line with the
evolving technologies and changing consumer behaviour in
Malaysia, Celcom is moving towards integrated multi
access and multimedia services.
With the widest network coverage in the country, its 2G
and 3G networks covers 95.0% and 81.7% of the
population respectively, Celcom continues to invest in
network coverage, capacity and performance, and intends
to maintain its technology leadership and position as the
countrys best mobile service provider.
Celcom always gives top priority to its customers and
has set up a consumer lab to understand them better.
This, as well as numerous initiatives in product and service
innovation and focus on customer service and experience,
has resulted in Celcom winning several accolades at both
local and regional level.
Celcom has been a pioneer in Malaysia for industry
leading partnerships which include mobile virtual network
operators (MVNOs), domestic and international roaming,
and infrastructure sharing. Celcom now has 5 MVNO
partnerships riding on its strong mobile network. Its long
standing partnership with Vodafone enables subscribers
to enjoy international roaming service in 190 countries
and over 513 networks worldwide. This partnership
provides Celcoms customers with unrivalled global
coverage, the lowest IDD and roaming rates and the
latest mobile technologies, whilst giving Celcom access to
Vodafones global purchasing and economies of scale.
The infrastructure sharing initiative with DiGi Tel is also
paving the way for sustainable growth of its data
networks, ensuring optimum network coverage to deliver
the best overall mobile experience for its customers.
MALAYSIA
106
Axiata Group Berhad (242188-H)
annual report 2011
Leading mobile broadband provider, with more than
937,000subscribers
Double digit PATAMI growth,
exceeding the RM2 billion mark
Celcom subscribers are pushing
12
million strong, fast
closing the gap with the number
one position in the market
107
Enhancing Connectivity
BUSINESS REVIEW 2011
Celcom closed the year with close to 12 million subscribers,
adding 787,000 new customers. This was driven by growth
in broadband and prepaid. Celcom was successful in
arresting the gradual decline in voice by initiating a voice
resuscitation programme which placed strong emphasis on
improving voice communications, better pricing and
campaigns. The decline in voice revenue was insignificant
and lowest in the industry, declining less than 0.3% YoY.
One of Celcoms key agendas in 2011 was to build on new
areas of growth for the next decade. Concerted focus on
data saw tremendous traction with advanced data
(content, VAS and broadband) revenues now representing
more than 60% of non-voice revenue by the end of 2011.
Celcom continued to dominate the broadband landscape
with more than 937,000 subscribers and an increasing
number of users on mobile internet. With the renewed
interest in the small screen space, Celcom improved its
device strategy with a stronger smart phone portfolio and
the largest tablet offering in the market.
In 2011, Celcom was the first in Malaysia to launch a SMS-
based social networking service called Kolony, ending the
year with a registered base of more than 3.5 million
users.
Celcom continued to lead in the large multinationals,
government and Government Linked Companies (GLC)
accounts. The Enterprise business now covers end-to-end
business solutions as well as M2M solutions for telematics
and healthcare amongst others.
Celcom also improved its sales and distribution channels
across the country by focusing on market centres and
refreshing its Blue Cube retail outlets. Celcom maintained
its position as the preferred MVNO partner in Malaysia,
now supporting 5 MVNOs. This includes Tune Talk,
Merchantrade, XOX, and Red Tone. The latest addition,
known as Smart Pinoy, was launched in December 2011
to address the large Filipino community in Malaysia.
Combined, MVNO partners crossed the 1 million active
subscriber mark in the middle of 2011, ending 2011 with
more than 1.5 million active subscribers.
Enterprise
Celcom Biz, Celcoms enterprise arm, is the leading
provider of corporate mobile services and wireless business
solutions in Malaysia. Through strategic partnerships and
by leveraging on the latest technologies, Celcom Biz
made tremendous progress across its target business
segments. In 2011, the enterprise arm worked closely with
security bodies, such as the Armed Forces, offering unique
value propositions with a broad portfolio of intelligent
products and services. Judging by the positive response,
more security related bodies are expected to come on
board in the upcoming quarters.
In an effort to increase greater presence within the SME/
SMI community, Celcom Biz has been extended across the
entire Celcom dealer network. Apart from enhancing
availability; it also eases the overall registration and
customer experience process. Celcom Biz Web Builder, an
easy-to-use hosting solution for SOHOs and SMEs business
owners, allows them to construct and manage their
business websites effectively. The websites are e-commerce
ready, inclusive of the payment channel gateway feature.
11 `C 11 `C
PEVENUE EBITDA
1
6.9
7.2
.9
3.2
3.3
12.D
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11 `C 11 `C
PAT
1
SUBSCPIBEPS
.2
+6%
+2%
+%
+7%
2.1
Note:
1
Amount excludes holding company charge and tax relief, Sukuk profit, additional accelerated USP and depreciation, if any
Axiata Group Berhad (242188-H) Advancing Asia
108
annual report 2011
BUSINESS
REVIEW
2C2
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11 `C 11 `C
BLENDED
APPU
BLENDED
MOU

+6% +1D%
+4%
PEVENUE (PM Million)
4O 3O 2O O 4OC `C `11
6,85C
,9C ,826 ,768 ,736 ,72
7,23D
PEVENUE

+21% (Nornaliso +6%) +4% (Nornaliso +2%)

Aooitional
accelerateo
USP
+3% (Nornaliso +3%)
EBITDA (PM Million) & Margins (%)
4O 3O 2O O 4OC `C `11
3,2CC
838 86 8C6 8 794
44.%
46.7%
45.2%
44.7% 45.6% 46.7% 46.%
3,272
3,C89 3,221
EBITDA'
826 8C4 794 798 683

+53% (Nornaliso +28%) +6% (Nornaliso +%)

Accelerateo
oepreciation
ano USP
+22% (Nornaliso +24%)
PAT (PM Million)
4O 3O 2O O 4OC `C `11
,894
623
5C4 493 482 488
2,1D2
PAT'
5C9 ,697 ,792 48 438 427 333
Note:
* Amount excludes holding company charge and tax relief, Sukuk profit, additional accelerated USP
and depreciation, if any.
109
Enhancing Connectivity
Additionally, Celcom Biz also developed special offers for
pilgrims performing the Haj in 2011 with attractive IDD
home and roaming call rates. This was done in collaboration
with Lembaga Tabung Haji (LTH) to forge stronger working
ties with LTH in meeting its customers needs. Moving
forward, similar ventures will be intensified in other business
verticals with the aim of providing relevant value
propositions to the different customer groups.
Enterprise customers also received additional offerings
such as vehicle tracking to enable easier tracking of public
transportation via Celcom VirtuExt
TM
, the revolutionary
new virtual PABX system. With Celcom VirtuExt
TM
, the
customers mobile phone and office line are one, enabling
them to seize every business opportunity whilst reducing
cost by up to 60%.
Products & Services
One of the key highlights of marketing driven initiatives
was the revamp of the youth segment brand to the new
Xpax. This revolutionary prepaid plan became the first
plan to move away from per minute charging to charging
per call (10 minutes per call), which saw improvements in
both net additions and revenue growth.
Celcom Sukses gained strong momentum in the overseas
foreign workers (OFW) market with a revenue increase of
98% YoY driven by strong growth in IDD revenue.
Acknowledging the need to strengthen its non-voice
revenues, Celcom successfully launched its digital content
channel called The Cube in September 2011, bringing the
latest content and VAS to mobile phone users in Malaysia.
Growth in m-commerce also gained further traction with
a 66% increase in users over 2010.
Axiata Group Berhad (242188-H) Advancing Asia
110
annual report 2011
BUSINESS
REVIEW
Sales & Distribution Channels
In an effort to sustain its continuous growth
performance, Celcoms Sales and Commercial
division underwent an internal re-alignment of
its resources whereby dedicated teams were
established to focus on key levers for growth.
This included centralised operations and planning
which translates strategy to execution, whilst
also ensuring execution excellence in enterprise
and retail field force operations.
Concerted efforts between the sales and
marketing functions on device go-to-market
strategies gained fruition in 2011. Throughout
the course of the year, the portfolio of devices
increased to include tablets and smartphones
on an exclusive basis from manufacturers which
enabled unique propositions of first-best-offers
to be available from Celcom.
One of the significant changes made in 2011
was the redesign of trade incentives. The
change aimed to optimise the companys
i nvestment whi l st rewardi ng deal ers for
acquisition of good quality customers. The
move brought a change of acquisition dynamics
which led to improved efficiencies, and garnered
trade support at the same time.
Enhancing Customer Service
At Celcom, it has always been about customer
experience and numerous efforts and initiatives
were undertaken towards customer service
excellence in Celcom.
Celcoms Online Customer service (OCS) is an
alternative and self service online channel for
customers to perform thei r transacti ons
regardless of their locality. Features include
electronic billing, better known as e-Billing, to
enable online viewing of bills and at the same
time reduce paper wastage. To date, 1.9 million
customers have registered for OCS comprising
of 1.25 million from postpaid and 650,000 from
prepaid with an average of 70,000 registrations
per month.
Celcom also established the Consumer Lab and
Behaviour Centre (CLBC) and developed a
unique in-depth psychological profiling of
customers to better understand their needs and
underlying motivations in the telecommunications
market. CLBC is able to understand consumers
consumption, decision making and the key
factors at play when making their choices.
Expanding beyond the telecommunications
business, in an experience sharing session, the
Malaysian National Innovation Council (AIM)
expressed appreciation for CLBCs work, resulting
in a collaboration between AIM and Celcom in
their triple helix programme that is geared to
fulfill the Malaysian governments aspiration to
achieve high-income nation status.
111
Enhancing Connectivity
Celcom believes in smart industry
collaborations to gain better services
and long term cost savings. One such
collaboration is the infrastructure
sharing agreement signed with DiGi
Tel in December 2010 which includes
site consolidation and transmission
sharing. This collaboration saw both
Celcom and DiGi embarking on a pilot
phase wher e 1 60 si t es wer e
consol i dated i n northern Perak.
Further to this, Celcom sealed a
collaborative partnership with TM to
deliver a comprehensive suite of
services across a wide variety of
mediums with the primary focus of
rolling out high speed broadband
(HSBB).
As part of its contribution towards
bridging the digital divide, Celcom
successful l y rol l ed out uni versal
service provision (USP) projects at
162 USP 2G sites nationwide. The
USP pr oj ect addr es s es t he
communication needs of the extremely
rural and underserved areas in Perlis,
Kedah, Negeri Sembilan, Johor, Sabah
and Sarawak where Communi ty
Broadband Centres were established.
Technology
In 2011, Celcom undertook several
initiatives to optimise its platform for
smart phone users whilst also investing
in new technologies, better policy
management, bandwidth optimisation
and innovative ways of powering its
base stations.
In 2011, Celcom enhanced its network
further, deploying additional sites
bringing the total number of 3G/
HSDPA sites to 5,139, giving Celcom
the wi dest 3G/HSDPA network,
covering 81.7% of the population. 3G/
HSDPA sites have been provisioned
with 100% data speeds of up to
14.4Mbps downlink and 94% with
1.92Mbps uplink. To support the
growing surge in mobile data traffic
and to provide better connectivity,
next generation intelligent network
(NGIN) has also been successfully
deployed.
Axiata Group Berhad (242188-H) Advancing Asia
112
annual report 2011
BUSINESS
REVIEW
FINANCIAL PERFORMANCE
2011 proved to be another great year for Celcom recording
the highest ever PATAMI in Celcoms history. The
normalised PATAMI denotes a double digit growth to
exceed the RM2 billion mark at RM2.1 billion. EBITDA
increased to RM3.3 billion, with a margin of 45.2%.
With 23 consecutive quarters of revenue growth, Celcom
recorded total revenue of more than RM7.2 billion in 2011.
This was achieved on the back of aggressive execution of
the segmented marketing strategy combined with a well-
structured sales and distribution channel. As a result,
penetration in the targeted segments, especially the
youth and foreign worker segments, saw robust growth.
Celcom ended the year with a subscriber base of close to
12 million from 11 million a year ago.
Non-voice revenues saw strong growth and now contribute
34.3% of total revenue with advanced data revenue
(content, VAS and broadband) growing in double digits at
25.5% YoY.
Celcoms commitment to providing the best network
coverage and service experience saw Celcom spending
about RM1 billion in capital expenditure, predominantly in
building new sites for wider coverage, capacity expansion,
network modernisation and IT transformation. Celcoms
Gross Debt to EBITDA stood at 1.3x as at end 2011, and
free cash flow grew steadily to RM2.3 billion. Celcom is
now positioned as the strong number two mobile operator
in Malaysia and is setting its sights on gaining overall
leadership of the mobile market.
OUTLOOK FOR 2012
The telecommunications industry remains resilient with
continuous quarter on quarter revenue and subscriber
growth. With a wide portfolio of devices, particularly
smart phones, tablets and advanced feature phones being
introduced, there will be an even larger demand for data
services and content in 2012. With the investments made
and its strategic focus, Celcom is confident it will lead the
smart phone ecosystem. It is committed to providing the
most reliable and optimum platform for all smart phone
users. Whilst data services continues to grow, Celcom
remains optimistic that it will sustain growth in voice with
innovative planned offerings.
Celcom intends to provide its customers with data ubiquity
providing broadband access wherever and whenever they
need it, be it fixed or mobile and across a multitude of
available technologies. Consumers want to do more,
interact more and consume more, and the many access
devices will be driving demand. Celcom intends to be the
solution for universal and ubiquitous access. Enterprise
services are also growing with key M2M applications
expected to take off in the coming months. Celcom also
intends to introduce more relevant content and VAS over
the mobile medium.
113
Enhancing Connectivity
PT XL AXIATA TBK
INDONESIA
ABOUT XL
As one of Indonesias leading cellular service providers, XL
offers an array of innovative telecommunication products
and services ranging from voice, SMS, VAS to mobile data
covering more than 90% of the population throughout
Indonesia. With over 15 years experience XL, armed with
a deep understanding of its subscribers needs, is credited
with bringing cellular services to ordinary Indonesians
when it introduced the budget IDR1/second programme
in 2007, allowing more middle and lower income groups
access to cellular services. XL has grown from a small
company offering basic telephony services into one of the
countrys largest telecom munications companies, with
extensive network infrastructure and services.
XLs network runs on GSM 900/DCS 1800 and IMT-
2000/3G technologies and it holds several licences,
including closed regular network (leased line), internet
service provider (ISP), Voice over Internet Protocol (VoIP),
Internet interconnection services (NAP) and an e-money
(electronic money) licence from the Central Bank of
Indonesia, which enables XL to provide remittance services
to its subscribers. As the second largest telecommunications
company in the market in terms of market capitalisation,
XL continues to innovate and is transforming itself into a
leading mobile data provider, serving the burgeoning
demand for data amongst Indonesians. XL is dynamic in
managing and operating its business, and fast in adapting
to changes in the industry and market landscape, to
deliver excellent service quality to its customers.
BUSINESS
REVIEW
Axiata Group Berhad (242188-H)
114
annual report 2011
Continued to
outperform the
industry in terms of revenue growth
Data the fastest
growing revenue segment
with 25.5million
users
115
Enhancing Connectivity
BUSINESS REVIEW 2011
Transformation to Data
With low PC and fixed line penetration, Indonesians have
fuelled their appetitite for data through mobile devices.
With a 74% penetration in mobile device, 98% of
Indonesians access the internet through mobile devices,
making Indonesia the fastest growing mobile internet
market in the region. Communications behaviour has
increasingly shifted to messaging over IP, including
BlackBerry Messenger, WhatsApp, Yahoo Messenger,
Facebook, Nexian Messenger, Mig33 and Twitter to
communicate with friends or broadcast messages.
BlackBerry subscribers have also increased by 140% from
2010, making Indonesia the second largest country in the
world for BlackBerry users.
This shift to data has been further fuelled by the availability
of affordable data-capable devices. Price points for
devices have come down and will continue to do so in
the foreseeable future thus lowering the barriers to data
adoption. 2011 saw an industry growth of 180% for
smartphones and 40% for feature phones. This is further
supported by the growing middle-income population and
income per capita, which will allow more and more
Indonesians to embrace data.
The strong appetite for data has resulted in XLs data
subscribers increasing to 25.5 million, as of end December
2011, accounting for 55% of total customers, compared to
52%, or 20.8 million in the previous year. In addition, data-
capable mobile phones increased to 78% from 72% of
subscriber base.
To seize the opportunities in the mobile data business, XL
has accelerated four key holistic transformation initiatives:
shift to data, enhancing service quality, intensifying
programmes to increase customer retention, and
strengthening brand positioning.
An extensive and reliable network will further encourage
data adopti on amongst potenti al subscri bers. To
accommodate the shift towards data, more than half of
XLs IDR6.5 trillion capital expenditure for 2011 was
invested in data-related network infrastructure, focusing
on 3G and related transmission requirements.
In 2011, XL increased its 3G nodes B by 81% adding more
than 6,000 BTSs, the highest ever incremental roll out in
a year, bringing total number of BTS to 28,273. This was
supported by continued migration to an IP-based network,
enhanced transmission and additional core network to
provide better customer experience. This will be further
enhanced by the outsourcing of its managed network
services in 2012. XL will continue to make smart
investments to build scale, to capture the fast growing
data business.
XL also launched an array of innovative and reliable data
services. The Hot Rod 3G+ programme, a volume based
charging package with speeds of up to 3.6 Mbps, was
introduced in Jakarta, Surabaya, Medan and Denpasar
offering affordable, reliable and fast connectivity.
XL also offered other data services with various charging
methods to suit its subscribers preference, ranging from
volume based (Hot Rod 3G+) to time based (Rp100/
minute). Data is priced on a pay as you use basis with
subscribers paying for only what they need.
`C `C
EVENUE EBITDA
7.6
18.9
9.3
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PAT SUBSCPIBEPS
9.3
+%
2%
+5%
+7%
Axiata Group Berhad (242188-H) Advancing Asia
116
annual report 2011
BUSINESS
REVIEW
Taking advantage of BlackBerrys popularity in Indonesia,
XL launched attractive packages for BlackBerry services
such as:
BlackBrry 3in. Bunolo packag of full BlackBrry
services with Voice and SMS for only IDR125,000 a
month.
BlackBrry Bizz. Push nail ano chatting srvics
BlackBrry Mssngr only
XMua 49. Full BlackBrry srvic for only lDP49,CCC a
month
Fr intrnational roaning srvic for postpaio ano
prepaid in some countries that XL has partnerships with.
The service has been extended to more countries such
as Australia, Macau, Taiwan, Philippines and the US.
XL pursued collaborations with dealers for smart phones,
tablets, and 3G phones to encourage mobile phone
upgrades from 2G to 3G.
In addition to product offerings, XL improved its user
experience by enhancing the simplicity of registration
mechanism and phone setting for data services.
XL also implemented service oriented architecture (SOA),
an IT framework to enable more efficient system
development, improved governance process, business
process automation, and also business events collection
and elaboration. SOA plays an important role in strengthening
the IT information system in anticipation of the more
complex and rapid growth of data. Going forward, SOA will
be enhanced to support XLs existing and new businesses
such as m-commerce and m-payment.
11 `C
34
32
383 381
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BLENDED
APPU
BLENDED
MOU
11 `C

+7% +6%
+3%
PEVENUE (IDP Billi%$)
4O 3O 2O O 4OC `C `11
7,637
4,956 4,827
4,6C8 4,529 4,682
18,921
PEVENUE

-7% (Nornaliso 5%) +1% (Nornaliso +4%)

+2% (Nornaliso 4%)
EBITDA (IDP Billi%$) & Margi$s (%)
4O 3O 2O O 4OC
' Nornaliso FBlTD/ xcluoing provision for svranc paynnt.
Nornaliso FBlTD/ nargin is 5%.
' Nornaliso for svranc paynnt (3O & 4O), acclrato
oprciation ano forx.
`C `11
2,39 2,27C
2,374' 2,483' 2,395 2,36 2,495
52.7%
47.9%' 5.4%' 52.C% 52.2% 53.3%
5C.8%
9,287
9,348
9,616'
EBITDA

-2D% (Nornaliso 9%) -2% (Nornaliso +4%)

-2% (Nornaliso 3%)
PAT (IDP Billi%$)
4O 3O 2O O 4OC `C `11
2,89
646 66
74'
848'
767 756
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3,168'
PAT
117
Enhancing Connectivity
XL has since 2009 enhanced its distribution channels and
implemented the best-in-class distribution system.
Through this system, XL partnered with its best performing
dealers, offering them exclusive distribution of XLs
products in designated cluster areas.
At the end of 2011, XL had 161 traditional dealers
responsible for managing over 300,000 independent retail
outlets across 168 cluster areas in Indonesia. The total
number of dealers and clusters has been optimised by
remapping and resizing the cluster areas to ensure it is
profitable for the dealers as well as to increase efficiency
of marketing activities. XL also has 56 non-traditional
dealers who manage more than 52,000 non-traditional
retail outlets and 44 Mobile Data Service (MDS) modern
channel dealers responsible for managing over 9,000
modern channel outlets.
With XLs accelerated focus on data, the distribution
channels were further enhanced to improve access and
availability of XLs data products and services. XL
introduced the MDS Channel Development programme,
focusing on the distribution of MDS products and
introduced data products to traditional outlets.
Throughout 2011, 8,227 traditional mobile phone stores
sold XLs data products, an increase of 183.2% from
2010. This expansion was made possible by extensive
partnerships with branded mobile stores to sell XLs
MDS products. By end 2011, XL had partnered with 1,133
such stores.
Apart from indirect distribution channels, XL also has
direct distribution channels through XL Centers. As of
31 December 2011, there were 112 XL Centers throughout
Indonesia. XL Centers function as direct distribution
channels for XLs products as well as information channels
for end customers. Through the Centers, XL is able to
monitor and improve the quality of its customer service,
complaint handling and customer satisfaction.
Enhancing Service Quality
Unlike voice and SMS, the data segment offers a myriad
of opportunities in service differentiation as users
demand better experience rather than depend solely on
price as a key factor in subscribing to the services. XL
aims to ensure excellent end-to-end service experience
starting from customer service representatives to XLs
network to providing accessible coverage with reliable
and consistent service.
Axiata Group Berhad (242188-H) Advancing Asia
annual report 2011
118
BUSINESS
REVIEW
In 2011, XL became a more customer-centered organisation,
and established the Service Management Directorate
(SMD), aimed at managing service improvements and
accelerating and enhancing service delivery. XL is the first
operator to have a dedicated directorate unit for service
management, an indication of the importance it places on
customer experi ence. SMD manages end-to-end
organisation, from people, processes to tools with the
objective of delivering excellent service to improve
customer satisfaction. Through service management, XL
aims to mitigate the decline from traditional services and
accelerate revenue from new businesses.
SMD identifies what constitutes good customer experience
and aligns the companys strategy to deliver, measure and
test the customer experience. This initiative was shared
across all of XL ensuring everyone in the company
understands and is involved in the effort to improve
service quality. A comprehensive approach was adopted
which included the design of products, clear marketing
communications, availability of touch points, clear and
easy registration, transparent and accurate charging,
reliable network services as well as fast and accurate issue
handling by XLs customer service.
XL launched a series of initiatives to improve various
aspects of key service experience to customers. XL was
the first operator to launch a user interface tool to
manage VAS subscriptions *123*572#, the portal where
subscribers can check, register and unregister for packages
or services. XL continuously enhances its technical
parameters, to ensure consistency across touch points
and implemented new tools to reduce billing incidents.
Some of the early results of service quality enhancement
have been encouraging. XL has been listed as one of the
top three operators with less premium SMS complaints
and continuous reduction in charging complaints. XLs
service quality also received both national and international
recognitions as reflected in the customer service awards
received, including the 2011 Service Quality Award for
Excellent Service based on a customer perception survey
on service quality satisfaction.
Increasing Customer Retention
Whilst working to expand its services and improve service
quality, XL ensures that existing customers stay and
continue to use its services. Acquiring new customers
is necessary to expand any business venture, but retaining
existing ones ensures the companys sustainability,
especially in an increasingly saturated telecommunications
industry.
XL undertook various measures in 2011 to reduce its churn
rate. Key initiatives include proactively addressing
customer complaints and increasing the benefits and
rewards given. As a result, churn rate dropped by 1.7%
from 2010. The number of subscribers also increased by
6 million, bringing the total number of subscribers to
46.4 million.
XL proactively assesses and resolves root causes of
top customers complaints that might drive churn behavior.
For its VAS services, XL ensures that all content
providers comply with XLs policy on communication
clarity in providing the notification script. As a result,
the total number of complaints per customer declined by
16% in 2011.
119
Enhancing Connectivity
XL has a Customer Relationship Management (CRM) platform that integrates
all customer facing applications which helps its customer service officers to
have a better understanding on its customers profile. In 2011, XL upgraded
its CRM platform, which allows for system integration leading to better
complaints handling by XLs customer service. In addition, XL tailored offers
to different segments through customer loyalty management (CLM)
programmes, extending rewards through co-operation with food and beverage
companies.
Strengthening Brand Positioning
With price no longer a key differentiator and user experience becoming
increasingly important, XL launched a new tagline, XLangkah Lebih Maju. This
is part of XLs transformation programme to support its focus in providing
better service quality to strengthen its brand position in the market.
The tagline is a testimony to XLs commitment to support Indonesias
development by continuously enhancing its network infrastructure to cater to
the demand for more advanced telecommunications services. XL was previously
known as an affordable operator. It has started to shift its brand perception
towards that of a quality service provider. This shift from pricing is reflected in
key products that were launched in 2011 such as Ampuh and Super Ampuh
24 hours tariff campaigns and the Hot Rod 3G+ campaign.
The Ampuh and Super Ampuh 24 hours tariff campaigns offer more benefits
and higher service value by giving 24-hour voice, SMS and data benefits.
These campaigns were to mitigate the sharp decline in voice and to focus on
higher share of the customer wallet. The campaigns saw a 3% increase in
voice revenue in the second half of 2011 compared to the first half of 2011.
SMS revenue remained strong with a growth of 17% YoY. The programme has
also increased the total outgoing minutes by 13% YoY to reach 92.5 billion
minutes, and increased total outgoing SMS by 37% YoY to reach 257.1 billion
SMS in 2011.
The Hot Rod 3G+ campaign is one of XLs initiatives in addressing consumer
demand for better experience in communications services. With 3G+ technology,
subscribers are able to enjoy faster data (video) streaming; less pending SMS
or BlackBerry Messenger (BBM) and clearer voice calls.
Axiata Group Berhad (242188-H) Advancing Asia
120
annual report 2011
BUSINESS
REVIEW
FINANCIAL PERFORMANCE
In 2011, XL recorded a 7% growth in gross revenue at IDR18.9
trillion, mainly driven by its focus on the data business. Revenue
from cellular telecommunications services which contributed
81% to total gross revenue, grew by 7% YoY. Voice revenue
remained the highest percentage of total usage revenue at
52%. However, the trend is changing following the shift in
consumer behaviour, from voice towards SMS and data.
This is evident in XLs revenue composition, where voice
revenue contribution declined from 59% in 2010 to 52% in
2011, while non-voice revenue (SMS, data and VAS)
increased from 41% in 2010 to 48% in 2011. The year also
saw its subscriber base increasing by 6 million to 46.4 million of which
more than half are active data users.
EBITDA increased by 1% from 2010 to IDR9.3 trillion and EBITDA margin was
at 49%. XL achieved a PAT of IDR2.8 trillion. This was slightly lower compared
to 2010 due to accelerated business expansion in support of the data business,
which led to higher operational expenses as well as higher accelerated
depreciation from network modernisation projects, and provision of severance
payment related to network managed service solutions.
XLs financial position remained robust through prudent financial
management. With a healthy balance sheet and cash flow, XL is in a
position of strength to support its strategy to invest in the growing data
business. XL recorded IDR1.8 trillion free cash flow at the end of 2011,
with Gross Debt to EBITDA ratio of 1.1x.
Moving Forward
XL has seen increased data take up as a result of its investments and
innovative data offerings. This was also supported by the growing 3G
and smartphone penetration from both supply of cheaper mobile
phones and growing affluence of the middle income population. Data
will be the business of the future and hence it is important that XL
makes timely investments to capture that opportunity.
With the accelerated transformation initiatives in 2011, XL is confident of its
ability to provide differentiated and reliable customer experience. XL is well
positioned to grow its business with its high capacity, low-cost and efficient
data network.
121
Enhancing Connectivity
ABOUT DIALOG
Dialog is Sri Lankas mobile telephony market leader and
one of the largest companies on the Colombo Stock
Exchange in terms of market capitalisation. Dialog operates
Sri Lankas largest telecommunications infrastructure
spanning all provinces of the country, offering 2.5G mobile
and 3.5G high speed broadband services to a subscriber
base of 7.2 million. The company holds the distinction of
being the first service provider in South Asia to launch 3G
and HSPA+ services. In addition to its core business of
mobile telephony, Dialog operates a wide range of
international telecommunications services and is also the
countrys largest tele-infrastructure provider with a service
portfolio spanning passive infrastructure and fibre optic
and radio based transport services.
Building on its leadership in the mobile market and
expansive telecommunications infrastructure footprint,
Dialog has, through its wholly-owned subsidiaries, Dialog
Broadband Networks (DBN) and Dialog Television (DTV),
successfully expanded its service portfolio to achieve a
quad-play formulation spanning mobile and fixed telephony,
broadband and digital television services.
DTV is a direct-to-home digital satellite television service
with a broad range of international and local television
content. DBN supports a range of fixed telephony and
broadband services and is also a provider of advanced
data and networking services.
Over the years, Axiata and Dialog have invested over
USD1 billion and the company has been recognised as the
largest foreign direct investor (FDI) in the country. Dialog
is an ISO 9001 certified company and has received
numerous local and international awards including
the National Quality Award, Sri Lankas Business Excellence
Award and 3 successive GSM World Awards. The company
has also earned the distinction of being ranked No. 1
on Sri Lankas Corporate Accountability Ratings for
3 years in succession, and being voted as the winner of
Sri Lankas Peoples Award for the most preferred
telecommunications brand.
DIALOG AXIATA PLC
SRI LANKA
BUSINESS
REVIEW
122
Axiata Group Berhad (242188-H)
annual report 2011
11 consecutive
quarters of revenue growth
First to launch a
4th Generation LTE pilot network in
South Asia
Topped the Corporate
accountability ratings for the 3rd consecutive
year in 2011
123
Enhancing Connectivity
`C `C
PEVENUE EBITDA
1
4.4
45.6
16.4
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PAT
1
SUBSCPIBEPS
5.
+9%
+6%
+5%
+C%
BUSINESS REVIEW 2011
2011 was another successful year for Dialog with growth
continuing in all financial metrics. Despite another
challenging year in a competitive market, Dialog was able
to sustain its position as the undisputed leader in the
mobile telecommunications sector by retaining 55%
revenue market share of the mobile industry revenue.
The high speed mobile broadband sector demonstrated
significant potential with subscribers growing by 143% to
reach 485,000 at the end of 2011, overtaking the fixed
internet industry which grew by 19%. On a YoY basis,
Dialogs mobile broadband subscriber base grew by 167%.
In line with its brand promise of The Future Today, Dialog
made aggressive but calculated investments towards the
expansion of its market leading portfolio of value added
products and services. During the course of 2011, Dialog
continued to deliver a wide range of socially innovative
and inclusive ICT services.
In 2011, Dialog also secured the distinction of being the
first service provider in South Asia to establish a 4G LTE
pilot network. Dialog also made good progress in the
acceleration of its fibre optic network build out, ongoing
Internet Protocol (IP) transformation programme and the
expansion of international telecommunications capacities
to meet the increasing demand for broadband services.
Dialog also consolidated its leadership in the countrys
digital pay television, international telecommunications
and tele-infrastructure sectors with segment growth rates
in excess of 20%. Dialog also consolidated and grew its
presence in the fixed telecommunications sector making
penetrative inroads into Enterprise and Small Business
markets.
FINANCIAL PERFORMANCE
Dialog recorded strong revenue growth, to reach SLR45.6
billion for the year 2011, an increase of 10% YoY. The
revenue growth was driven by strong operational
performance, particularly from its mobile, tele-infrastructure
and television businesses.
Strong revenue growth, combined with continued
operational improvements led to Dialog posting a healthy
EBITDA of SLR16.4 billion in 2011, a growth of 9% YoY
with EBITDA margin remaining at 36%.
PAT was recorded at SLR5.4 billion, growing by 6%.
Growth was impacted by one-off foreign exchange
translational loss totaling SLR638 million as a result of the
devaluation of the SLR during the year.
Dialog continued to make investments towards expanding
its nationwide ICT infrastructure footprint and the
application of cutting edge technology across its mobile,
fi xed and broadband busi nesses. Di al og s capi tal
expenditure for 2011 amounted to SLR8.7 billion. This
capital expenditure was directed towards strategic
investments in high speed mobile broadband and optical
fibre network (OFN) expansion projects, as well as the
aggressive expansion of its mobile telephony services to
meet growth in subscriber demand across all provinces of
the country.
Note:
1
Normalised for TDF refunds
Axiata Group Berhad (242188-H) Advancing Asia
124
annual report 2011
BUSINESS
REVIEW
`11 `C
39
16D
3C9
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S
L
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BLENDED
APPU
BLENDED
MOU
`11 `C

+1D% +11%
+3%
PEVENUE (SP Bi""ion)
4O 3O 2O O 4OC `C `11
4.4
2.C .6
. .C C.8
45.6
PEVENUE

+2D% (Nornaliso +2%) +9% (Nornaliso +5%)

+9% (Nornaliso +%)
EBITDA (SLP Bi""ion) & Margins (%)
4O 3O 2O O 4OC `C `11
4.7
4.3
3.8
3.6
3.9
36.5%
39.5%
37.2%
34.5%
32.5%
36.6%
36.C%
5.
16.4
EBITDA

+11% (Nornaliso +37%) +6% (Nornaliso +7%)

+2% (Nornaliso +66%)
PAT (SLP Bi""ion)
4O 3O 2O O 4OC `C `11
5.C
.4 .4 .4
.2
.3
5.4
PAT
On the back of robust EBITDA performance, Dialog
continued to record positive free cash flow for the eighth
consecutive quarter in Q42011 at SLR2.7 billion. In line with
the generation of healthy free cash flow, Dialogs Gross
Debt to EBITDA ratio improved from 1.8x in 2010 to 1.3x
as at end 2011.
Taking into account the healthy cash position of the
group, Dialogs Board has proposed a cash dividend of
twenty five cents (SLR0.25) per share totaling to SLR2.0
billion, a 39% dividend payout. The dividend is subject to
the approval of shareholders at its AGM.
OUTLOOK FOR 2012
Having strengthened its foundations, Dialog aims to
continue to generate profitable revenue growth and
increase in ROIC. To do this, Dialog intends to further
deepen its relationships with its customers, ensuring it
delivers value through best in class services.
Dialog is also planning for the future and continues to
invest heavily in infrastructure such as optical fibre
networks and mobile and fixed high speed broadband
technologies in its commitment to developing Sri Lankas
ICT infrastructure to its next phase of advancement.
Note:
Normalised growth percentage takes into account TDF refunds of SLR342 million and SLR311 million for
3Q11 and 4Q11 respectively.
125
Enhancing Connectivity
ABOUT ROBI
Robi , the most dynami c and rapi dl y growi ng
telecommunications operator in Bangladesh is developing
its services to meet customer needs in voice, high speed
internet services and tailor-made telecommunications
solutions. It is a joint venture company between Axiata
Group Berhad, Malaysia and NTT DOCOMO INC, Japan.
It commenced operations in 1997 as Telekom Malaysia
International (Bangladesh) with the brand name of Aktel.
In 2010 it was rebranded to Robi and the company also
changed its name to Robi Axiata Limited.
Robi draws from the international expertise of Axiata and
NTT DOCOMO INC. It supports 2G voice, CAMEL Phase II
and III, and GPRS/EDGE service with high speed internet
connectivity. Its GSM service is based on a robust network
architecture and cutting edge technology. It has the
widest international roaming coverage in Bangladesh,
connecting 600 operators across more than 200 countries.
Its customer centric solutions include VAS, quality customer
care, digital network security and flexible tariffs.
Robi is committed to the people of Bangladesh and will
continue to ensure that its customers are able to enjoy
the best experience with leading edge technology and
innovative products and services.
ROBI AXIATA LIMITED
BANGLADESH
BUSINESS
REVIEW
Axiata Group Berhad (242188-H)
126
annual report 2011
23.3 million
subscribers
7 consecutive
quarters of revenue growth
strongdouble digit growth
for 3 consecutive years
Enhancing Connectivity
127
11 `C 11 `C
PEVENUE EBITDA
26.C
3D.7
9.6

D
T

(

i
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)

D
T

(

i
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)
11 `C 11 `C
.C
-D.8
6.7
23.3

D
T

(

i
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M
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l
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)
PAT SUBSCPIBEPS
8.4
+ 5%
> CC%
+ 39%
+ 8%
BUSINESS REVIEW 2011
Despite the tough operating environment, Robi recorded
continuous revenue growth and profitability, and ended
2011 in a position of strength.
Robi crossed the 23 million subscriber mark in 2011 by
strengthening its rural footprint and distribution channels,
and the introduction of innovative VAS.
2011 was an exciting year for m-commerce at Robi. After
launching its basic utility bill payment services in 2010, Robi
enriched its m-commerce portfolio by introducing a variety
of services such as m-wallet and m-remittance. Robi was
the first network operator in Bangladesh to launch domestic
mobile money transfer services in 2011 in partnership with
bKash, a subsidiary of BRAC Bank in Bangladesh.
Focusing on the prepaid segment, Robi revamped its major
packages and introduced Nobanno and Goti which played
a big role in increasing revenue. In the Enterprise segment,
the new postpaid sub-brand Robi Udoy has been well
received by subscribers. This new brand, the most
competitive product in the industry, is designed to provide
relevant and customised solutions for enterprises and
individuals, supported by unparalleled customer service
together with lifestyle benefits.
Keeping customer convenience in mind, Robi has
transformed its network, introduced dedicated customer
service channels, and introduced home delivery of products.
Robi Udoy is supported by unmatched and very attractive
call charges, which includes 10 Family and Friends numbers
to any operator, 1 second pulse to any call, no line rent,
and free e-itemised billing. New subscribers also enjoy
unlimited SMS and MMS for 1 month.
To meet its customers demand, Robi launched per second
billing plan, weekend tariff, cash back offer and many
other services. Robi also introduced the long awaited Robi
branded affordably priced mobile phone.
As a part of its Customer Lifecycle Management (CLM)
initiative, Robi focused on building brand affinity to reduce
customer churn. To support this, 2011 saw Robi building
internal competencies and processes. In addition to
improving process efficiency and capacity building, Robi
also streamlined its CLM initiatives to target prepaid churn
and yield management. The year ended with CLM
campaigns contributing an average of nearly BDT160
million per month.
Along with continuous improvements in customer service
qual i ty, Robi al so focused on network capaci ty
improvements, increasing capacity and coverage.
Geographical coverage increased from 85% to 89%, whilst
population coverage was at 98%.
Axiata Group Berhad (242188-H) Advancing Asia
128
annual report 2011
BUSINESS
REVIEW
11 `C
94
178
48
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BLENDED
APPU
BLENDED
MOU
11 `C
FINANCIAL PERFORMANCE
Amidst heightened competitive
pressures, the devaluation of the
Taka impacting foreign loans and
licence renewal issues in Bangladesh,
Robi ended the year with seven
consecutive quarters of revenue
growth. Growth i n al l streams
resulted in 18% YoY revenue growth
from BDT26.0 billion to BDT30.7
billion.
Robi witnessed impressive subscriber
growth of 39%, with over 6.5 million,
subscribers joining its network in
2011. Growth was also seen from
accelerating data services, driven
by flexible purchase options which
recorded more than 120% growth in
data revenue. 2011 recorded a 17%
increase in prepaid revenue and a
45% i ncrease i n VAS revenue
compared to 2010.
Alongside revenue growth, 2011 saw
impressive improvement in EBITDA
growing by 15% to BDT9.6 billion as
compared to BDT8.4 billion in 2010.
EBITDA margin was at 31.2%. Forex
l oss for currency fl uctuati on,
particularly in the fourth quarter,
impacted PAT growth. Normalised
PAT margin was 3.9%.
OUTLOOK FOR 2012
The Bangladesh communications
industry is expected to reach a size
of over 100 million subscribers. Robi
wi l l pursue an even stronger
customer centric approach in 2012
and continue to strengthen its
strong holds. It will concentrate on
accelerating mobile penetration in
emerging markets as well as continue
its focus in developed markets. To
gain market share, Robi will focus
on the fi ve strategi c areas of
customer centricity, brand equity,
VAS and data growth, process
automation and cost efficiency.
I n l i ne wi th the Bangl adesh
governments Vision 2021 of a
Digital Bangladesh, Robi will be
working towards popularising the
use of digital services across all
segments. Robi wi l l dri ve user
adopti on, through a focused
approach of eco-system building
and digital communications such as
m-money, m-ticketing and other
m-commerce services.
With a competitive cost structure
and an efficient distribution network,
Robi is in a better position to
a ddr es s t h e ma r k et mor e
aggressively in 2012.

+18% +18%
+5%
PVNU (BDT Million)
4O 3O 2O O 4OC `C `11
26,C34
8,74 7,82 7,628
7,C6 6,937
3D,684
PEVENUE

+18% +15%
+2%
EBITDA (BDT Million) & Margins (%)
4O 3O 2O O 4OC `C `11
2,6C3 2,56C
2,67 2,245 2,23
32.%
3.8% 32.7% 28.4% 3.8% 3.9%
3.2%
8,359
9,576
EBITDA

>-1DD% (Nornaliso >+CC%) >-1DD% (Nornaliso +23%)

>-1DD% (Nornaliso proft +4C%)
PAT (BDT Million)
4O 3O 2O O 4OC `C `11
995
,26
56
4CC
223
35
242
7C6 25 5 54 95
1,5DD
-827
PAT
Normaliseo
for fore1,
impairmen0
loss ano
2G licence
129
Enhancing Connectivity
ABOUT HELLO
A pioneer in Cambodias telecommunications industry,
Hello began its services with analog mobile technology in
the early 1990s and moved to GSM900/1800 in 1996.
Hello has extended its network coverage to all cities,
provinces and main trunk roads of Cambodia; continuing
to grow market share by addressing the communication
needs of the local population with affordable and
innovative products and services.
In 2009, Hello launched its 3G services and was the first
to introduce BlackBerry smart phones. With excellent
network quality, Hello has strong presence in key provinces
through its Hello points and extensive distribution network.
Hel l o has achieved tremendous success with the
introduction of low end bundled mobile phones and
innovative tariff promotions, resulting in a twofold growth
in subscriber base in 2011.
Hello is committed to its customers, employees and the
people of Cambodia in delivering its promise of Saying
hello to a better future
HELLO AXIATA COMPANY LIMITED
CAMBODIA
BUSINESS
REVIEW
Axiata Group Berhad (242188-H)
130
annual report 2011
130
Doubled its
active
subscriber
base through aggressive
marketing campaigns
Enhancing Connectivity
131
BUSINESS REVIEW 2011
Hello operates in a crowded, highly competitive market. In
an environment of eight operating players in a country
with a population of approximately 14.7 million, of which
32% are under 14 years of age, coupled by a financially
constrained rural segment, most of the players are
targeting the same segment. In 2011, Hello embarked on
innovative marketing campaigns, introducing aggressive
tariff plans and low end bundled mobile phone offers. The
campaigns were highly successful resulting in Hello doubling
its subscriber base.
Hello also developed a targeted device strategy to
address the key segments via bundled offers. 2011 saw
Hello launching the latest BlackBerry for postpaid and
corporate customers, low end single and dual SIM mobile
phones for the mass market, and dongles for the growing
data users.
It also implemented its CLM programme, focusing on
targeted campaign offers to its customer base. The CLM
campaign has seen encouraging results, contributing
significantly to revenue upside.
In addition, Hello continued with its focus on performance
improvement and operational efficiencies, which included
managed services, tower sharing and domestic roaming
initiatives.
FINANCIAL PERFORMANCE
With all of these programmes in place, Hello posted a
revenue growth of 8% YoY from USD36.7 million in 2010
to USD39.5 million. This was mainly contributed by the
outstanding performance in its revenue generating base
(RGB), an increase of more than 100%. However, given
the competitive market environment, normalised EBITDA
declined to USD1.4 million.
11 `C 11 `C
PEVENUE EBITDA
1
36.7
39.5
1.4 U
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11 `C 11 `C
.5
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C.9
1.8
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(
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PAT
1
SUBSCPIBEPS
3.7
63%
2%
+ 95%
+ 8%
Note:
1
Normalised for severance pay.
Axiata Group Berhad (242188-H) Advancing Asia
132
annual report 2011
BUSINESS
REVIEW
OUTLOOK FOR 2012
Cambodias efforts to expand and upgrade its telecommunications
infrastructure have been bearing fruit and it now boasts a vibrant
telecommunications market. The market is still very much voice
driven, with some traction in data, given the growing trend in
social networking.
It continues to be one of the most competitive markets in the
region with eight operational players and two more scheduled to
be operational in 2012. In the absence of any substantial fixed-
line growth however, mobile telephone services continue to
completely dominate the overall telecommunications market,
representing more than 99% of the total number of telephone
services in the country.
Cambodias mobile market is expected to continue to grow in
2012, albeit at a slower pace.
11 `C
4.34
3.55
62
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APPU
BLENDED
MOU
11 `C

+8% +32%
+9%
PEVEUE (USD illion)
4O 3O 2O O 4OC `C `11
36.7
C.5
9.6
C.9
8.5
8.C
39.5
PEVENUE

>+1DD% (Nornaliso >+CC%) -92% (Nornaliso 63%)

-83% (Nornaliso +34%)
EBITDA (USD Million) & Ma(gin) (%)
4O 3O 2O O 4OC `C `11
.2'
C.9
C.C
(C.8) (C.9)
C.C%
.6%'
9.5%
C.C%
9.% C.9%
+3.5%'
3.7
1.4'
C.3
C.2
EBITDA

>+36% (Nornaliso +58%) -21% (Nornaliso 2%)

-16% (Nornaliso +23%)
PAT (USD Million)
4O 3O 2O O 4OC `C `11
(.5)
(3.2)
(13.9)
(2.)'
(2.7)
(3.7)
(4.4)
(5.C)
(12.9)'
PAT
' Nornaliso for svran pay
133
Enhancing Connectivity
ABOUT IDEA
Idea is a publicly listed company on the Bombay Stock
Exchange (BSE) and National Stock Exchange (NSE) in
India. It is a pan-India integrated GSM operator and has its
own national long distance (NLD) and international long
distance (ILD) operations, and internet service provider
(ISP) licence.
Idea operates across all 22 service areas with 2G and 3G
services being progressively rolled out to cover over 3,200
towns by the end of 2012. It is the third largest mobile
services operator in India with a subscriber base of over
100 million. With traffic in excess of a billion minutes a day,
Idea ranks among the top 10 operators in the world.
Ideas strong growth in the Indian telephony market
comes from its deep penetration in non-urban and rural
markets. It has the highest share of rural subscribers as a
percentage of total subscribers, amongst other GSM
players. In fact, two out of every three new Idea subscriber
comes from rural/semi-urban India.
Idea is an Aditya Birla Group company, Indias first truly
multinational corporation. The group operates in 33
countries, and is anchored by more than 132,000
employees belonging to 42 nationalities.
IDEA CELLULAR LIMITED
INDIA
BUSINESS
REVIEW
134
Axiata Group Berhad (242188-H)
annual report 2011
Among the
fastest
growing Indian
telecommunications operators,
the third largest mobile
service provider in revenue terms
Emerged as the biggest
net gainer nationally
in Mobile Number Portability
Carries over 1.1 billion minutes
a day on average, placing it among the top 10
telecommunications operators in the world
in terms of minutes of usage
135
Enhancing Connectivity
BUSINESS REVIEW 2011
In 2011, Idea maintained its growth momentum and became
the third largest mobile operator, in terms of revenue.
Idea is also the fastest growing mobile services provider
in India with an annual growth of 25.3% against industry
growth of 16%. The company now offers expansive
coverage of 3G and data services to its over 100 million
subscribers across the country.
Mobile Number Portability (MNP) was launched across
India in January 2011 and Idea was the first mobile operator
to actively communicate MNP through a range of marketing
initiatives. By late May 2011, Idea forged ahead and
became the number one MNP operator in overall net gain
and net port-in.
The year 2011 also witnessed Idea launching its Gold
Standard 3G services in the country, which has received
positive response. Within the first month of launch, Idea
registered over 1 million 3G users on its network.
Idea also introduced affordable, yet fully loaded, 3G smart
phones in 2011 to ensure rapid uptake by both 2G users
wishing to upgrade to 3G, and existing 3G users especially
in the semi-urban parts of the country which are traditional
strong holds of Idea.
Ideas Gold Standard 3G services connects its subscribers
to the world of faster internet with speeds of up to
21 Mbps and introduced video conferencing, mobile TV,
IdeaMall Application Store, as well as many other
infotainment services. Idea has also set up over 650
Experience Zones across all markets where 3G services
have been launched to provide a flavour of the services
that customers can opt for.
Ideas focus on enhancing customer experience through
superior service delivery led to the setting up of the
countrys largest customer service network. Idea now has
over 3,500 service centres across the country.
During the year, Idea continued with its brand building
efforts to emerge as one of the most talked about brands.
Ideas efforts were globally recognised and it received the
Best Brand Campaign at the World Communications
Awards 2011.
`11 `C
PEVENUE
(9 #%$ths e$oi$g
Dec 2D1D + 2D11)
2.7
141.7
l
N
P

(
B
i
l
l
i
o
n
)
+26%
`11 `C
EBITDA
(9 #%$ths e$oi$g
Dec 2D1D + 2D11)
27.2
37.4
l
N
P

(
B
i
l
l
i
o
n
)
+38%
`11 `C
PAT
(9 #%$ths e$oi$g
Dec 2D1D + 2D11)
6.2 4.8
l
N
P

(
B
i
l
l
i
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n
)
23%
`11 `C
SUBSCPIBEPS
(9 #%$ths e$oi$g
Dec 2D1D + 2D11)
8.8
1D6.4
(
M
i
l
l
i
o
n
)
+3C%
Axiata Group Berhad (242188-H) Advancing Asia
136
annual report 2011
BUSINESS
REVIEW
FINANCIAL PERFORMANCE
Idea recorded total revenue of INR141.7 billion for the
three quarters of 2011 (April-December). EBITDA was at
IDR37.4 billion while PAT was INR4.8 billion.
OUTLOOK FOR 2012
India has come to be regarded as the worlds most
competitive and fastest growing telecommunications
markets. As of December 2011, it has the worlds second
largest mobile phone users with 894 million subscribers. It
also has the worlds third-largest internet users with over
121 million customers.
With a population of 1.2 billion people, there are another
300 to 400 million new potential customers, Idea is
extremely well positioned to take advantage of the
opportunities this represents.
In 2012, Idea plans to launch 3G services in 10 new towns
per day, growing its network to 3,500 towns by the end
of 2012. Idea is also leveraging on new technologies to
provide infotainment to consumers, as well as a whole
range of other utility services in the areas of banking,
healthcare and education. Idea believes that the voice
business will continue to grow for some time to come.
137
Enhancing Connectivity
M1 LIMITED
SINGAPORE
ABOUT M1
M1 is a leading full-service provider of mobile and fixed
communications services to over 2 million customers in
Singapore. With an emphasis on network quality, customer
service, value and innovation, M1s mission is to link anyone,
anytime, anywhere.
M1 operates both 2G (GSM) and 3G/HSPA networks,
which will be enhanced with the island wide rollout of its
LTE network this year. It offers a wide range of voice,
data and value-added services on these networks.
Its wireless broadband service, M1 mobile broadband,
offers customers a choice of service plans differentiated
by access speed and data bundle. With the deployment
of its LTE network, M1 is capable of supporting theoretical
downlink and uplink throughput speeds of up to 75 Mbps
and 37.5 Mbps respectively.
For international call services, M1 offers mobile and fixed-
line customers International Direct Dial (IDD) services, and
an International Calling Card (ICC) service. M1 also trades
wholesale voice minutes with other international and local
service providers.
In the fixed segment, M1 offers various broadband service
plans with speeds ranging from 10 Mbps to 1 Gbps,
including fixed voice and other value-added services for
residential homes. For corporate customers, besides
connectivity services, it offers managed and data centre
services, as well as cloud-based and other enterprise
solutions. M1s services are further supported by specialised
teams who provide customers seamless migration from
their legacy network to fibre network.
M1 is listed on the Singapore Exchange and its current
major shareholders are Axiata Investments (Singapore)
Limited, Keppel Telecoms Pte Ltd and SPH Multimedia
Private Limited.
BUSINESS
REVIEW
Axiata Group Berhad (242188-H)
annual report 2011
138
First
operator to launch LTE network
in South East Asia in June
2011
Launched
mData plans
- four new mobile broadband
plans dierentiated by data bundle sizes
139
Enhancing Connectivity
BUSINESS REVIEW 2011
The mobile segment remained M1s core business and
continued to be a major contributor to its operating
revenue.
During the year, its postpaid customer base grew by
45,000 to reach over 1 million as at 31 December 2011.
This formed 51.9% of its total mobile customer base and
contributed 86.7% of M1s total mobile telecommunications
revenue in 2011. Data usage trends continued to advance
with the proliferation of smart devices in the mass market
and contribution from non-voice services rose to 35.6% of
service revenue in 2011, up from 31.9% in 2010.
M1 launched South East Asias first LTE network in June
2011. Offering downlink speeds of up to 75 Mbps and
uplink speeds of up to 37.5 Mbps, the initial launch covered
major areas within the financial district. Coverage is being
progressively expanded and is scheduled to be island
wide by the second quarter of 2012. This represents
another milestone for M1, and demonstrated its commitment
to continuously invest in its networks to deliver better
experience to its customers.
In the highly competitive prepaid segment, M1s customer
base grew 6.5% during 2011 to 969,000 reflecting the
various initiatives in catering to the different customer
preferences through timely product and service launches.
Fixed services revenue increased 56.2% to SGD38.3
million in 2011. During the year, M1 grew its fixed services
customer base and further entrenched M1s position in the
fixed space. As at end of 2011, M1 had 44,000 fixed
services customers.
M1 continued to ensure that its customers enjoy the best
value fixed broadband packages, with no cap on
international bandwidth and access to remote and onsite
technical support. Customers also get free fixed voice
service that offers unlimited local calls, with every fibre
broadband sign-up. For the corporate segment, M1 offered
customised solutions, including cloud-based and managed
services. Specialised teams were also available to assist
customers in migrating their legacy network seamlessly to
the new fibre network.
While the NGNBN achieved more than 80% island wide
coverage by end 2011 and interest in M1s fibre services
was high, take-up of services was impeded by a number
of barriers, including installation service delays, accessibility
issues relating to commercial buildings and customers
being locked in on current contracts. During the year, M1
worked to resolve some of these barriers with the
Infocomm Development Authority of Singapore (IDA) and
various stakeholders.
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Axiata Group Berhad (242188-H) Advancing Asia
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annual report 2011
BUSINESS
REVIEW
In 2011, M1 launched the following innovative and exciting
services:
nData. Four nw nobil broaobano plans oiffrntiato
by data bundle sizes (starting from 5GB per month)
and accompanied by a lower starting monthly
subscription plan were launched, to provide M1
customers with a better mobile surfing experience. The
new competitively priced plans, with their typical
download speeds published, allowed customers to
better complement their individual data usage needs
with a mobile broadband plan that best suits their
usage patterns.
Nxt gnration nobil ntwork srvic. Vith th
initial launch of M1s LTE network in the financial district,
enterprise customers were able to access next
generation mobile network services via USB modems
on existing mobile broadband plans and experience
enhanced surfing speeds. As coverage is expanded
island wide and more LTE devices become available,
the service will be made available to all other
customers.
Tak3 Flxi. Th Tak3 progrann allows custonrs
to obtain a phone of their choice with no upfront
costs. Take3 Flexi now offers customers the option of
enjoying the Take3 service with a shorter contract
tenure of 12 months, allowing them to change their
mobile phones earlier.
FINANCIAL PERFORMANCE
In 2011, M1 achieved a full-year net PAT of SGD164.1
million, 4.5% higher than 2010. Net profit margin on
service revenue was 21.9%, up from 21.4% in 2010.
Operating revenue and service revenue improved by 8.8%
to SGD1.1 billion and 2.4% to SGD750 million respectively.
EBITDA was SGD310 million, representing a margin of
41.4% on service revenue. Free cash flow increased 139%
to SGD161 million.
OUTLOOK FOR 2012
For 2012, growth is expected to come from data usage
in both the mobile and fixed segments, and M1 is gearing
up to support this growth.
Mobile services will remain core and M1 will focus on
customer service and innovation to deliver even better
experience for its customers. The adoption of fibre services
will likely gain momentum as NGNBN coverage becomes
island wide by the middle of the year, and M1 is well
placed to compete and grow its fixed business.
As M1 extends its market position as a customer-centric
full-service operator with a full suite of consumer and
business services, it will also continue to invest in its
already well established M1 brand.
With the rapid changes in technology, it is not just about
offering faster or more services. Instead, M1s goal is to
make its customers lives simpler and better, and it will
continue to work to make its brand synonymous with this.
141
Enhancing Connectivity
ABOUT SIM
Samart I-Mobile Public Company Limited (SIM), a company listed on the Stock
Exchange of Thailand (SET), is a majority-owned subsidiary of Samart
Corporation Plc. SIM offers instant wireless information services and mobile
content, along with the distribution of mobile phones and accessories. Its
business operations are divided into three core segments: mobile business,
multimedia business and Mobile Virtual Network Operator (MVNO).
In 2012, SIM will focus on business synergies and sustainable growth, and will
capitalise on the strengths of its three business segments to provide total
solution services to all segments of its customers.
FINANCIAL PERFORMANCE
For the year ended 31 December 2011, SIM recorded total revenue of THB7.0
billion, a decrease from the THB8.1 billion recorded in 2010. Net profit was
THB0.1 billion.
THAILAND
SAMART I-MOBILE PUBLIC
COMPANY LIMITED
BUSINESS
REVIEW
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annual report 2011
ABOUT MTCE
MTCE commenced operations on 24 June 2002 as the
first provider of mobile prepaid SIM cards in Iran. The
company is licenced to operate a GSM 900 MHz mobile
communications service with a capacity of 35,000
customers in the Esfahan province of the Islamic Republic
of Iran. The licence is valid for a 15-year period commencing
19 May 2001.
ABOUT MULTINET
Multinet is a leading independent telecommunications
solution provider in Pakistan, operating a nationwide optical
fibre cable network, connecting the major cities across
Pakistan. The network enables Multinet to offer multiple and
leading edge business services solutions for the carrier and
Enterprise B2B segments such as point-to-point data
connectivity, domestic and global Multi Protocol Label
Switching (MPLS), broadband data, two-way video, data
centre facilities and secure bandwidth solutions for business.
Over its 10 year history, the company has transformed and
grown to become a successful enterprise with a workforce
of over 750 telecommunications professionals with a blue
chip carrier client portfolio, both domestic and international.
The Multinet team has an unbeaten track record of
consistently delivering better than 99% availability and
uptime. The key to Multinets success has been its unshaken
B2B focus and its vision to be the leading IT/infostructure
company in Pakistan.
FINANCIAL PERFORMANCE
For the financial year ended 31 December 2011, the company
recorded a revenue of PKR4.9 billion, compared to PKR3.1
billion in 2010, a YoY increase of over 58%. EBITDA (excluding
extra-ordinary items) increased to PKR1.4 billion from PKR1.28
billion in 2010.
MULTINET PAKISTAN
(PRIVATE) LIMITED
PAKISTAN
IRAN
MOBILE
TELECOMMUNICATIONS
COMPANY OF ESFAHAN
Mobile Telecommunications Company Of Esfahan
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Enhancing Connectivity
ADVANCING ASIA
Axiata is committed to helping the countries that we operate in achieve economic,
environmental and social progress. We see ICT and Telecommunications as enablers for
development and apply our technology and expertise for the benefit of the community.
MARKETPLACE PERSPECTIVE
A continuous emphasis on the long-term integrity of our
business benefits everyone while a strong focus on
business ethics help us maintain high standards across our
operations. Good governance with a strong focus on
corporate ethics is essential to doing business responsibly
and enhancing investor confidence and to ensure value
creation for the Group, our employees, shareholders and
society as a whole. This includes the policies, directives,
guidelines and business processes that frame how we do
business every day.
Throughout 2011, Axiata continued to enhance its
processes and operations in its efforts to ensure a
sustainable and responsible approach.
Our commitment to Corporate Governance is detailed in
the Statement on Corporate Governance available within
this Annual Report on pages 62 to 85.
Many things change in our rapidly evolving industry,
but Axiatas commitment to conducting business
responsibly remains constant. We are mindful of
our responsibility towards our stakeholders,
particularly shareholders, customers, communities
and employees, and as such our Corporate
Responsibility (CR) efforts integrate social,
environmental, and economic concerns so as to
ensure that we continue to deliver sustainable
value for our long term growth and success. CR is
integrated into all aspects of our business and we
approach CR from the following perspectives:
Marketplace, People, Environment and Community.
PEOPLE PERSPECTIVE
Our employees are our greatest assets, the major
contributors to our success and critical to achieving our
sustainability aims. Realising this, we put strong emphasis
on our employees and their development. We have in
place various initiatives covering career development,
performance management and leadership growth to
ensure our employees have every opportunity to fulfil
their potential.
We believe that with the right employees and skills, we
will be better positioned to achieve our business objectives,
attract and retain talent, respond to our customers needs
and maintain a competitive advantage.
Axiata is committed to harnessing diversity in order to
promote a global perspective. To reach this goal, we aim
to increase diversity in all our processes for career
development and talent management. A diverse team,
where everyone contributes with their unique abilities,
skills and experiences, presents a competitive advantage
and stimulates innovation.
Enhancing Performance
We want our employees to fulfil their potential and
continue to drive a high performance culture. In 2011, we
continued with our Group-wide employee engagement
survey and have benchmarked ourselves against country
norms, global telecommunications norms and global high
performing companies norms. The results have been used
to assess and measure organisational effectiveness in
driving employee engagement and driving a high
performance culture across the Group. The Employee
Engagement Index has also been used as part of the KPI
for our business leaders.
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annual report 2011
CORPORATE
RESPONSIBILITY
Mobility Policy
We continued to strengthen our top management at
Corporate Centre and across the Group and have hired new
talent and moved our talent across the Group. We have
developed a Group Mobility Policy which provides standard
guidelines to institutionalise the movement of talent across
the group as a key people development mechanism.
Restricted Share Plan
Axiata introduced the Restricted Share Plan (RSP) in 2011.
The plan replaces the existing performance based ESOS
(Employee Share Option Scheme). This enhanced plan is
another tool to attract and retain talent within the
organisation.
Enhancing our Talent Pipeline
Talent development is another key focus area at Axiata.
We are 100% committed to developing our talent.
In developing our talent pool, we include nationals of the
countries where we operate. We transcend nationalities
and become a contributor of talent development to these
countries.
Our work on talent development is encapsulated in our
talent management cradle-to-grave framework where we
identify talents as early as 12 years old who are just
starting secondary school and provide them with a
development curriculum to prepare them to be corporate
leaders. This goes all the way to the group of talent
working with us who are within a 5-year readiness level
to be top management in our Corporate Centre as well as
in our OpCos. We call this the talent pipeline.
Throughout 2011, we have continued our focus on building
a robust talent pipeline. We now have 115 talent in the top
tier of the pipeline undergoing the Group Accelerated
Development Programme (GADP).
As part of GADP, in 2011 we teamed up with INSEAD to
bring the best development programmes for functional
leaders to transition to general management. This includes
putting them through a highly realistic business simulation
game to allow them to practise being in a top management
operations team in a safe environment. These two
development programmes are the latest addition to our
Group Leadership Development Programme (GLDP) to
further build the leadership capabilities of our top talent
pool.
Our overall talent pipeline numbers undergoing leadership
development in 2011 are:-
GADP: 115
OpCo Accelerated Development Programme: 302
Fresh Graduate Devel opment Programme (Axi ata
Experiential Programme): 50
Pre-University and University Axiata Young Talent
Programme: 9
Secondary School Axiata Young Talent Programme: 60
Different leadership development curriculums have been
constructed for the different groups of the talent pipeline.
What is common throughout the curriculum is our desire to
build holistic business leaders that can balance the science
with the arts. We recognise that what is key in developing
leaders is harnessing the learning agility of the talent to
learn from a solid foundation of science and knowledge
coupled with the wisdom from undergoing different
experiences.
In 2011, we continued to maximise on our regional platform
to enable our talent to gain new experiences. At the end
of 2011, we had 14 of our GADP talent pool on assignment
out of their home countries, to experience different
markets on different growth cycles with different intensities
of competition. We believe that this will help to increase
the resilience and creativity of our talent so that we
continue to be relevant and competitive.
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Advancing Asia
ENVIRONMENTAL PERSPECTIVE
By 2020, the ICT industry is expected to account for
about 3% of global CO2 emissions worldwide. Of the
current CO2 emissions, the contribution from the global
tel ecommuni cati ons systems, mobi l e, fi xed, and
communications devices is estimated to be around 230
million tons of CO2, or approximately 0.7 percent of global
emissions.
The rapid growth of the telecommunications industry
means that it consumes a huge quantity of energy annually
which continues to grow year on year. This coupled with
rising energy costs and network growth are putting cost
and carbon footprint at the top of telecommunications
operators agendas.
Telecommunications operators today face the challenge
of meeting rising capacity demands, whilst at the same
time reducing network energy consumption and carbon
footprint
As a regional telecommunications group, Axiata is aware
of the need to reduce the environmental impact of its
operations, to reduce ongoing costs and efficiently use
precious resources. The Group has since 2009 launched
its green technology programme, aimed at exploring new
technologies, products and solutions that brings greater
efficiency to reduce its ecological footprint.
We want to reduce our impact on the environment,
through network efficiency gains and modernisation. Over
the years we have been deploying innovative solutions to
help decouple growth in network traffic from emissions
growth, delivering cost savings as well as to minimise
environmental impact. Through network modernisation,
there has been an impressive decrease of energy needed
to produce data traffic, due to technology and product
improvements. In 2011, the Group recorded 150.7 MWh
energy savings and 99.4 tonnes CO2 emission reduction.
Apart from maximising efficiency at the network level,
other initiatives include at site level such as cooling,
power management and increased focus on use of
renewable energy sources such as wind and solar. This
results in less equipment needed and lower energy
consumption for the network to support the traffic.
We incorporate environmental performance goal s
throughout our operations, seeking continuous improvement
in selecting new equipment and technologies. Adoption of
energy efficient technologies is a key part of our efforts to
conserve energy and address the issue of climate change,
and alleviate the environmental impact of our business.
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annual report 2011
CORPORATE RESPONSIBILITY
COMMUNITY PERSPECTIVE
Axiata is committed to helping the countries that we
operate in achieve economic, environmental and social
progress. We see ICT and telecommunications as enablers
for development, opening up access to services that
improve livelihoods and quality of life. Mobile connectivity
further fuels economic growth, which is particularly vital for
communities living at the base of the economic pyramid.
Our OpCos are actively engaged in addressing the needs
of the local communities they are in. We apply our
technology and expertise, making a difference to the
quality of life, and boosting local economies and
communities.
Corporate Centre
One of Axiatas brand pillars focuses on developing world
class talent. As such our CR initiative at Corporate Centre
is aimed at developing young Malaysians who have
demonstrated academic excellence and outstanding
involvement in extra-curricular activities. The Axiata Young
Talent Programme (YTP) is our 1Malaysia: People First
Programme, adopting a holistic cradle to grave concept
where we start nurturing talent from lower secondary
level all the way up to University level. The programme is
beyond academics, combining the best of education with
co-curricular activities that mould talents with soft skills to
prepare them for the future. To date, there are 67 scholars
under the programme.
Axiatas YTP was officially launched by YB Tan Sri
Muhyiddin Yassin, Deputy Prime Minister of Malaysia in
January 2012.
There are four tiers to this programme. The first being the
National Secondary School Programme where we provide
scholarships for students who have displayed academic
excellence through the Ujian Penilaian Sekolah Rendah
(UPSR) and outstanding achievement in extra-curricular
activities.
The second is the 2 year International Baccalaureate (IB)
Pre-University Programme. IB is a reputable programme
tailored to provide scholars with a well rounded education
that prepares them for university and their future careers.
We believe that the IB programme develops students to
be inquisitive, knowledgeable and caring, thus contributing
towards creating a better world, recognising and
appreciating cultural differences and diversity.
At undergraduate l evel , we offer the Uni versi ty
Undergraduate Programme for Malaysians who have
received conditional offers from selected top universities
in the UK to study in the fields of engineering, business,
economics and management.
The fourth tier is the Axiata eXperiential Programme
where we recruit a select group of high achievers from
top universities worldwide to join our OpCos as graduate
trainees. Successful candidates will undergo a 12 month
trai ni ng sti nt to fami l i ari se themsel ves wi th the
telecommunications industry. It is our intention that
through all our programmes, young Malaysians will be able
to compete in the work force, becoming trailblazers in
their fields, world class corporate leaders and ultimately,
the pride of Malaysia.
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Advancing Asia
Celcom
At Celcom, CR means more than just giving back to the
community. In all of its CR efforts, Celcom has always
strived to ensure that it adds value to the community. In
2011, Celcom had four major initiatives under its CR
umbrella.
The Orphans Sponsor and Support Programme
Last year, Celcom undertook a new initiative to care and
provide for the less fortunate and underprivileged children.
Celcom provides financial assistance to these children to
enable them to have a proper education with the hope
that they will be able to secure a better future.
League of Extraordinary Developers Challenge (LEDC)
LEDC Campus Programme
The League of Extraordinary Developers Challenge (LEDC)
was established to provide a platform for developers to
create innovative and creative applications. It is also a
platform for these entrepreneurial individuals to display
their talents and ideas. The programme promotes openness
in the mobil e worl d, indirectl y encouraging open
collaboration. At the same time, the programme also acts
as a catalyst for these developers to enter the market.
In 2011, Celcom launched the LEDC Campus Programme
after receiving positive feedback from lecturers and
professors who have attended Celcoms LEDC workshops.
A Memorandum of Understanding (MOU) was signed with
KDU University College, marking Celcom LEDCs inaugural
effort to educate the young and nurture the talents of
tomorrow s l eaders as aspi ri ng technopreneurs .
Additionally, Celcoms goal is to increase general awareness
of LEDC in the student arena as well as to encourage
innovation among the young.
The LEDC Campus Programme is designed to help unleash
the best talents among students, by challenging their
technical skills and creativity. Besides encouraging
innovation, Celcom LEDC allows these students to gain
direct experience from the telecommunications industry,
fostering the right mindset to prepare them for entry into
the workforce after graduation
Celcom PUNB (Perbadanan Usahawan Nasional Berhad)
Bumiputera Entrepreneur Programme
The Celcom Bumiputera Entrepreneur Development
Programme is Celcoms initiative to support local graduates
especially Bumiputeras from public universities and
polytechnics to become skillful, competitive entrepreneurs.
The programme is Celcoms effort in growing the number
of Bumiputera retailers in the telecommunications industry.
In this joint programme with PUNB, Celcom undertakes
the role of nurturing and stimulating the participants
entrepreneurship development while PUNB provides
funding for the participants in their start-up phase. The
participants consist of unemployed graduates and
undergraduates.
This partnership with MOHE and PUNB marks Celcoms
support towards building a strong network of future
entrepreneurs who are capable and knowledgeable to
drive the countrys economy forward.
Celcom Relief Centre (CRC) Humanitarian Aid for
Flood Victims
The southern region was affected by floods in 2011. In aid
of those affected by the floods, Celcom established six
Celcom Relief Centres (CRC) in Johor and Negeri Sembilan.
Besides providing telecommunications services such as
SIM replacements, starter packs with preloaded airtime,
mobile phone charging services and free calls to any
domestic numbers, Celcom also contributed essential food
items, mineral water and clothing to the flood victims as
well as employees who were affected by the flood.
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annual report 2011
CORPORATE RESPONSIBILITY
XL
As an integral part of the Indonesian society, XL is fully
committed to participating and contributing to the
countrys development. Since its establishment, XL has
actively collaborated with various stakeholders in support
of several initiatives for the betterment of the Indonesian
community.
Under its umbrella programme of Indonesia Berprestasi,
XL carries out numerous programmes in support of the
government s devel opment programmes. These
programmes are constantly being reviewed and enhanced
to ensure that they meet their objectives.
Launched in 2006, Indonesia Berprestasi is specifically
designed to contribute to the nations development,
especially in the social, entrepreneurship, economic, arts
and culture, and environmental sectors.
XL remains strongly committed to making a difference,
reachi ng out, and contri buti ng posi ti vel y to the
development of society. The programmes under Indonesia
Berprestasi, focus on education, particularly in the field of
communications and information technology such as
Computers for Schools or Komputer untuk Sekolah (KUS),
Donation through SMS (SMS Donasi), Indonesia Berprestasi
Award, and disaster response, which as a whole is XLs
Gift to the Nation.
By the end of 2011, XL had invested a total of IDR15.4
billion for the Indonesia Berprestasi programme, which has
achieved a number of important targets through the
following activities:
Conputrs for Schools
Driven by its desire to maximise development in
communications and information technology, XL
launched the Computer for Schools (KUS) programme
in 2009, through which XL strives to help reduce the
gap in the use of digital technology in schools.
Through KUS, XL hopes to help the government
achieve its computer-student ratio target, which was
1:2000 in 2009, to 1:20 by 2015.
XL is committed to carrying out the KUS programme
for five years. In 2011, XL collaborated with PT Huawei
Tech Investment, PT Dimension Data Indonesia, and
the national humanitarian institution PKPU, and donated
more than 200 computers to 65 schools.
By the end of 2011, XL has helped 187 schools throughout
Indonesia, with each of them receiving at least three
computers. Apart from donating computers, XL also
organises computer training for teachers, donates
modems to schools, provides free internet access, and
has introduced healthy internet behaviour guide for the
responsible use of the internet. XL also provides an
Integrated School Informaton System (Sifoster)
application, which has significantly enhanced interaction
between schools, teachers, students, and parents.
The programme has increased the computer-student
ratio at recipient schools from 1:46 to 1:33. Through
KUS, XL is supporting the government achieve its
objectives in the education sector and raise awareness
of developments in technology, especially computer
and internet technology.
SMS Donasi
As part of XLs commitment to provide useful and
meaningful telecommunications services for the nation,
XL introduced the SMS Donasi programme. The SMS
donation programme allows its subscribers to play a
part towards supporting various areas of need, such
as heal th, educati on, soci o-economy and the
environment. Subscribers are able to channel funds
toward their chosen cause. All funds collected are
channeled through to the various chosen partners.
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Advancing Asia
To date, XL has launched the SMS Donasi Sastra, a
fundraising programme for the preservation and digital
documentation of Indonesian literature through cooperation
with H.B. Jassin Literature Documentation Centre; first
phase of SMS Donasi Persembahan XL Bagi Negeri (XLs
Gift to the Nation), and SMS donation for victims of
various calamities such as the SMS Donasi Peduli Merapi.
In November 2011, XL launched the second phase of the
SMS Donasi Persembahan XL Bagi Negeri, in cooperation
with ten institutions, i.e. Dompet Dhuafa (Dhuafa), ICT
Watch (ICT), Indonesian Doctors Association (IDI), PKPU
(PKPU), Pundi Amal SCTV (PAS), Peradah Indonesia
(Peradah), World Vision Indonesia (WVI), World Wildlife
Fund (WWF), Yayasan Wakaf Center (Wakaf), and Yayasan
Cinta Anak Bangsa (YCAB).
Indonesia Berprestasi Award 2011
XL also continued to organise the Indonesia Berprestasi
Award (IB Award), an initiative in appreciation of Indonesian
citizens under 40 years of age, whose contributions have
made tremendous impact in improving the lives of others.
The IB Award was first launched in 2007 with the aim of
motivating and inspiring winners to continue contributing
towards a better society.
In 2011, the IB awards were conferred to Indonesian
citizens who had introduced innovative solutions to
existing social and development problems. The IB awards
were given to both individuals and groups.
On October 5, 2011, XL conferred the IB Awards 2011 to
winners: Rukmini Paata Toheke, an activist fighting for
gender equality in Toro Village, Sulawesi, Credit Union
Pancur Solidaritas for developing social economy through
assimilation process in Ketapang, Kalimantan, and Valencia
Mieke Randa, founder of Blood for Life, which facilitates
meetings between blood donors and recipients.
Special awards were given to Andi Arfan Sabran, founder
of Rumah Ide, for introducing social movement through
documentary films, and Inti Cassava, who invented the
Nata De Cassava product, a starch-based food made
from cassava. The five finalists received incentive funds
and a three month training programme to assist them to
further maximise their various projects and to ensure that
they continue contributing to society.
Disaster Relief
True to its CR motto of XLs Gift to the Nation, XL, with
the help of its partners and employees, continues to give
its best to society through natural disaster relief
programmes. XLs disaster relief programmes consist of
disaster response and rehabilitation such as the XL Peduli
Merapi. The programme is designed to help those affected
by the eruption of Mount Merapi in March 2010 who lost
family members and suffered huge material losses.
In cooperation with Pundi Amal SCTV, XL revitalised and
cleaned up 15 kilometers of Kali Code river in Yogyakarta
and planted 25,000 trees on a 40-hectare site at the foot
of Mount Merapi. XL also forged a partnership with the
government of Yogyakarta Special Region in developing a
disaster information management system, including
designing and launching an interactive portal, www.jogja.
siagabencana.net.
XL is always ready to offer assistance for disaster victims
and provides tents, medicine, clothes, blankets, free public
telephone service, electricity and telephone charger
facilities, as well as internet access for volunteers.
XL has invested huge amounts in its CR programmes over
the last three years, totaling in excess of IDR37.2 billion.
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annual report 2011
CORPORATE RESPONSIBILITY
Dialog
In Sri Lanka, Dialogs sustainability strategy has a short term
as well as a long term dimension in order to address the
varied expectations of its stakeholders. Dialog acknowledges
that the sustainability approach applied in this manner
enables the management of its holistic business footprint
providing for social, economic, and environmental balance.
Dialog and Customers Contribute towards Flood Relief
Dialog together with its customers raised SLR5 million
towards flood relief efforts in the north central and eastern
provinces of Sri Lanka. Dialog launched a flood relief SMS
campaign inviting its customers to donate SLR10 through
an SMS pledge. Dialog in turn pledged to match each
donation with a further SLR10. The campaign generated
close to 200,000 SMS pledges and with additional
contributions from Dialog, a total of SLR5 million was
spent towards the purchase of essential items, consisting
of dry rations, milk powder, water and sanitary items for
the flood victims.
As a token of gratitude for the invaluable efforts of the
security forces, Dialog further pledged to waive all the
security forces communications costs in the eastern and
north central provinces during the rescue and resettlement
efforts.
Supporting Education
The educational channel Nenasa has transformed the Sri
Lankan education system over the past year. Nenasa is a
television channel presented by Dialog that provides
educational content to school children around the country.
Nenasa now reaches 672 schools and 17 teacher training
colleges. The goal is to reach 1,000 more schools over the
next two years.
Dialog also awarded technology merit scholarships to
the 30 best performers at the national standardised
Ordinary Level examinations and to the 27 best performers
at the national standardised Advanced Level examinations
in 2011.
Strengthening Stakeholders Dialogs Retailer Network
The Dialog retailer training programme Viyapara Diriya
continued in 2011, training more than 5,100 small
entrepreneurs in the last four years. The programme has
in turn diversified Dialogs retailer base, reduced turnover
and strengthened Dialogs image in the community. Dialog
collaborates in the project with the International Finance
Corporation (IFC) and the GSMA.
M-Waste
Discarded mobile phones, batteries, and battery chargers
are brought to Dialogs 125 collection points and then
exported for recycling. Over 3,000 units of M-Waste were
collected in 2011 and will be exported once an appreciable
quantity is accumulated. In 2010, the company partnered
with 13 other companies and the Central Environmental
Authority (CEA), to launch a National E-Waste Management
Programme that manages hazardous e-waste management
in Sri Lanka.
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Advancing Asia
Robi
As a good corporate citizen, Robi continues to make
significant contributions to the country. Through its CR
efforts, Robi is committed towards building a better
Bangladesh and is actively involved in various CR
programmes.
Robi Steps Forward Towards a Digital Bangladesh
In Bangladesh, where only approximately 10% of the
population has internet access and where the broadband
or Wi-Max connection is still highly expensive, bridging
the digital divide is a long journey. In collaboration with
the government of Bangladesh, Robi has been contributing
towards this effort through various initiatives over the
last few years. Having established the Robi Computer
Corner at 72 locations across the country, Robi went
one step further to provide free internet access to the
general public.
In 2011, Robi signed a Memorandum of Understanding
(MOU) with the Ministry of Cultural Affairs, Government
of the Peoples Republic of Bangladesh whereby, Robi
will provide free internet service for visitors at divisional
public libraries across the country as well as create
awareness on the benefits of using internet in todays
world. Abul Kalam Azad, Minister for Information &
Cultural Affairs inaugurated Robis first Internet Corner
at the National Public Library in Dhaka division.
Students who had to ask for 30 to 40 taka (USD0.50)
per day from their parents to access internet services,
are now able to connect themselves to the largest
source of knowledge for free. In addition to reading
books and journals at the public libraries, they are able
to explore the world and enrich themselves with the
latest information without worrying about the expenses.
Axiata Group Berhad (242188-H) Advancing Asia
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CORPORATE RESPONSIBILITY
Safe Drinking Water for Travellers
Robi has come forward with its Safe Water, Safe Life
campaign and has set up water treatment plants at
major communications hubs such as divisional railway
stations, bus stations and launch stations to ensure that
travellers have access to pure drinking water.
After a year of extensive work with the Ministry of
Communications and the Railway authority, the first Robi
Water Treatment Plant at the central railway station in
Dhaka came into operation in October 2011. This water
treatment plant provides 4,000 gallons of pure drinking
water every day to meet the needs of more than
24,000 passengers travelling through the station.
Separate arrangements have also been made for women
and the l ess abl e. Robi has al so taken WaterAid
Bangladesh on board as the technical partner who will be
monitoring the water quality on a regular basis.
Protibondhita Korbo Joy (Turning Disability into
Ability)
With the pledge of Protibondhita Korbo Joy, Ai Hok
Prottoi, Robi is providing support to the underprivileged
with a view of turning disability into ability. In the first
phase, Robi is providing support to children suffering
from clubfoot.
Every year an estimated 5,000 children in Bangladesh
are born with clubfoot, a birth defect which causes a
newborn babys feet to point down and inward.
Most of them do not receive any treatment at all. However,
if clubfoot is properly treated, the deformity can often be
cured in early childhood without any surgery.
To combat this disability and create awareness, Robi has
partnered wi th Impact Foundati on Bangl adesh, a
charitable trust based in England, which has specialised
hospitals for this treatment. Patients are treated by a
team of doctors from England and Belgium. In 2011, 250
patients were treated under this initiative.
155
Advancing Asia
Promoting Safety
Hello worked with the Red Cross in support of its campaign
to promote traffic safety and reduce motorcycle-related
accidents among the youth and donated helmets towards
this cause.
Expanding Minds of the Youth
Hello also lent its support to the Pour un Sourire dEnfant
(PSE) Discovery Programme. The 3 month programme
gives 600 disadvantaged children the opportunity to learn
about Siem Reap and the world heritage site of Angkor
Wat through a bicycle tour. Hello sponsored the bicycles
needed for the programme.
Hello
Hellos CR efforts are centred around community projects,
to make a difference to the lives of the less fortunate.
Hello Offers a Better Future in Employment to the
Disabled
In Cambodia, there are about 700,000 disabled people
and most of them have very little support from society.
There is a belief that the disability is a result of a personal
failing in a previous life and therefore there is great fear
and mistrust of people with disabilities.
Working together with the National Center of Disabled
Persons (NCDP), Hello is doing its part in helping the
disabled integrate into society by providing employment
at its call centre. Hello hopes that with the appropriate
support and technology, it is helping the less able to
change their lives.
Providing a Platform for Social Interaction and Donation
to Orphans
Hello employees and their families also welcomed 100
orphans to join the fun-filled activities at its annual family
day event. The orphans were from five different
orphanages; Riverside Orphanage, Reaksmey Kampuchea,
Future Life, HTC and Good Day Centre. The orphanages
also received USD5,000 and 500kg in rice to assist them
in the running of their centres.
Scholarship
In 2010, at least 378 people were killed in a stampede at
the annual water festival, leaving many children orphaned.
Hello offered two full university scholarships to orphans
from the stampede, to give them a headstart for their
future.
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annual report 2011
CORPORATE RESPONSIBILITY
M1
In 2011, the key focus of M1s CR programme remained
centred on the arts, sports and children causes.
Supporting The Arts And Sports
In partnership with The Necessary Stage, M1 presented
the seventh edition of the M1 Singapore Fringe Festival
with the theme Art & Education, in January 2011. The
much anticipated annual arts festival continued to enthral
art patrons and new enthusiasts alike.
During the year, M1 expanded its support for the arts with
the sponsorship of two leading homegrown contemporary
dance schools to help nurture the growth of local dance
and dance talents. Under the umbrella of the National Arts
Councils Arts Adoption Scheme, M1 established two
three-year partnerships with T.H.E Dance Company and
Frontier Danceland.
This initial support is to enliven Singapores dance
landscape for contemporary works and contribute to the
advancement of this art form.
In recognition of its support to Singapores arts scene, M1
was presented with the Distinguished Patron of the Arts
Award 2011, for the eleventh consecutive year.
M1 also increased its presence in the sports arena in 2011,
sponsoring a series of events, including the Mission Foods
World Netball Championships and Fairprice Foundation
Nations Cup 2011 for netball, the HSBC Womens
Champions 2011 for golf, the inaugural BAY Challenge
sailing race, as well as the Li-Ning Singapore Open 2011
for badminton. M1 also continued to partner Netball
Singapore in promoting the sport in schools, at clubs and
national levels.
Giving Our Underprivileged Children A Helping Hand
Causes related to children continued to be the primary
focus of M1s fund-raising efforts for the less privileged
segment of the community in 2011.
The M1 Charity Golf 2011 and M1 Charity Jamboree 2011
were two key fund-raising activities successfully staged
during the year and received tremendous support from
staff, business partners and associates.
The proceeds raised from these two events were donated
to M1s five adopted charities Beyond Social Services,
Children-At-Risk Empowerment Association, Childrens
Cancer Foundation, Singapore Childrens Society and the
Spastic Childrens Association of Singapore.
Beyond fund raising, M1s employees showed unwavering
enthusiasm and dedication by investing their personal
time to bring cheer to the children of M1s adopted
charities. M1s SunCare Clubs volunteers organised
interesting and fun-filled activities throughout the year,
including field trips to the movies, the M1 Charity Jamboree,
the Jurong Bird Park and a cookie-baking school.
157
Advancing Asia
FINANCIAL
STATEMENTS
160 Directors Responsibility Statement
161 Directors Report
167 Statements of Comprehensive Income
169 Statements of Financial Position
171 Consolidated Statement of Changes in Equity
173 Company Statement of Changes in Equity
174 Statements of Cash Flows
175 Notes To The Financial Statements
288 Statement By Directors
288 Statutory Declaration
289 Independent Auditors Report
The Directors are required by the Companies Act, 1965 to prepare nancial statements for each nancial year which
have been made out in accordance with Financial Reporting Standards, the MASB approved Accounting Standards in
Malaysia for Entities other than Private Entities and the provisions of the Companies Act, 1965 so as to exhibit a true
and fair view of the state of aairs of the Group and Company as at 31 December 2011 and of the results and cash
ows of the Group and Company for the nancial year then ended.
In preparing the nancial statements, the Directors have:-
Slcto ano applio th appropriat ano rlvant accounting policis on a consistnt basis,
Mao |uognnts ano accounting stinats that ar rasonabl ano pruont in th circunstancs, ano
Prparo th annual auoito fnancial statnnts on a going concrn basis.
The Directors are responsible to ensure that the Group and the Company keeps accounting records which disclose with
reasonable accuracy the nancial position of the Group and Company.
The Directors also have the overall responsibilities to take such steps to safeguard the assets of the Group and for the
establishment, designation, implementation and maintenance of appropriate accounting and internal control systems for
the prevention and detection of fraud and other irregularities relevant to the preparation and fair presentation of
nancial statements that are free from material misstatement.
Axiata Group Berhad (242188-H) Advancing Asia
160
annual report 2011
DIRECTORS RESPONSIBILITY
STATEMENT
The Directors have pleasure in submitting their report together with the audited financial statements of the Group and
the Company for the financial year ended 31 December 2011.
PRINCIPAL ACTIVITIES
The principal activities of the Group are the provision of mobile communication services and network transmission
related services.
The principal activities of the Company are investment holding and provision of technical and management services on
an international scale, where it has investments in subsidiaries and associates. The principal activities of the subsidiaries
are mainly the provision of mobile communication services and network transmission related services.
The principal activities of the subsidiaries are set out in Note 41 to the financial statements. There has been no
significant change in the nature of the activities of the Group and the Company during the financial year.
FINANCIAL RESULTS
The results of the operations of the Group and the Company for the financial year were as follows:
Group Company
RM000 RM000

Profit for the financial year attributable to:
owners of the Company 2,345,628 62,955
non-controlling interests 366,622
2,712,250 62,955
In the opinion of the Directors, the results of the operations of the Group and the Company during the financial year
were not substantially affected by any item, transaction or event of a material and unusual nature other than as
disclosed in the financial statements.
SHARE CAPITAL
During the financial year, the issued and paid-up capital of the Company was increased from RM8,445,154,455
comprising of 8,445,154,455 ordinary shares of RM1 each to RM8,466,182,266 by the issuance of 21,027,811 new
ordinary shares of RM1 each at the issued price of RM1.81 each in conjunction with the exercise of options granted
under the Performance-Based Employee Share Option Scheme (ESOS) by the employees of the Company and its
subsidiaries as disclosed in Note 14(a) to the financial statements.
The above mentioned ordinary share rank pari-passu in all respects with the existing ordinary shares of the Company.
161
Financial Statements
DIRECTORS
REPORT
DIVIDENDS
The dividends paid or declared or proposed since the end of the previous financial year were as follows:
RM000
Final tax exempt dividend under the single tier system of 10 sen per ordinary share of
RM1 each, in respect of financial year ended 31 December 2010 845,651
Interim tax exempt dividend under the single tier system of 4 sen per ordinary share of
RM1 each, in respect of financial year ended 31 December 2011 338,579

1,184,230
The Directors have recommended a final tax exempt dividend under the single tier system of 15 sen per ordinary share
of RM1 each of the Company in respect of the financial year ended 31 December 2011. The proposed dividend is subject
to approval by the shareholders at the forthcoming Annual General Meeting.
RESERVES AND PROVISIONS
All material transfers to or from reserves or provisions during the financial year have been disclosed in the financial
statements.
PERFORMANCE-BASED EMPLOYEE SHARE OPTION SCHEME (ESOS) AND RESTRICED SHARE PLAN (RSP)
[AXIATA SHARE SCHEME]
The Performance-Based ESOS of the Company was approved by its shareholders at an Extraordinary General Meeting
(EGM) held on 24 March 2009 and implemented on 16 April 2009.
On 1 June 2011, the Companys shareholders had, at the Nineteenth (19
th
) Annual General Meeting (AGM) of the
Company, approved the amendments to the Bye-Laws of the ESOS to include a RSP. Accordingly, the existing
Performance-Based ESOS was renamed as Axiata Share Scheme.
The details of the Axiata Share Scheme are disclosed in Note 14(a) to the financial statements.
The Company has been granted exemption by the Companies Commission of Malaysia vide a letter dated 14 February
2012 from having to disclose in this report the names of persons to whom options and/or restricted share awards
(RSA) have been granted during the financial year and holdings pursuant to Section 169 (11) of the Companies Act,
1965, except for the information on employees who were granted options and/or RSA representing more than 390,800
ordinary shares and above.
Axiata Group Berhad (242188-H) Advancing Asia
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annual report 2011
DIRECTORS REPORT (CONTINUED)
PERFORMANCE-BASED EMPLOYEE SHARE OPTION SCHEME (ESOS) AND RESTRICED SHARE PLAN (RSP)
[AXIATA SHARE SCHEME] (CONTINUED)
The list of employees of the Company and its subsidiaries who were granted options and/or RSA representing more
than 390,800 ordinary shares each under the Axiata Share Scheme during the financial year are as follows:
Number of options over ordinary shares of
RM1 each of the Company
Balance Balance
as at as at
Name Designation 1.1.2011 Granted Exercised 31.12.2011
Dato Sri Jamaludin Managing Director/
Ibrahim President and Group
Chief Executive Officer 2,693,900 1,607,800 4,301,700
Dato Sri Mohammed Chief Executive Officer,
Shazalli bin Ramly Celcom Axiata Berhad 933,500 390,800 1,324,300
DIRECTORS
The Directors who have held office during the period since the date of last report are as follows:
Tan Sri Dato Azman Hj. Mokhtar
Dato Sri Jamaludin Ibrahim
Tan Sri Ghazzali Sheikh Abdul Khalid
Datuk Azzat Kamaludin
David Lau Nai Pek
Juan Villalonga Navarro
Dr Muhamad Chatib Basri
Kenneth Shen Appointed on 5 October 2011
Dr Farid Mohamed Sani Resigned on 15 December 2011
In accordance with Article 93 of the Companys Article of Association, Tan Sri Dato Azman Hj. Mokhtar and David Lau
Nai Pek retire from the Board at the Twentieth (20
th
) Annual General Meeting and, being eligible, offer themselves for
re-election.
In accordance with Article 99 (ii) of the Companys Article of Association, Kenneth Shen who was appointed during the
period, retires from the Board at the Twentieth (20
th
) Annual General Meeting and, being eligible, offers himself for
re-election.
163
Financial Statements
DIRECTORS INTERESTS
In accordance with the Register of Directors Shareholdings, the Directors who held office at the end of the financial
year and have interest in shares or options over shares in the Company are as follows:
Number of ordinary shares of RM1 each of the Company
Balance as at Balance as at
1.1.2011 Additions Disposed 31.12.2011
Indirect interest
Dato Sri Jamaludin Ibrahim^ 450,000 450,000
^ Held under CIMSEC Nominees (Tempatan) Sdn Bhd
Number of options over
ordinary shares of RM1 each of the Company
Balance as at Balance as at
1.1.2011 Granted Exercised 31.12.2011

Dato Sri Jamaludin Ibrahim
@
2,693,900 1,607,800 4,301,700
@ At an EGM held on 24 March 2009, the shareholders of the Company approved the grant of options to Dato Sri Jamaludin Ibrahim to
further subscribe up to 5.5 million new ordinary shares of RM1 each of the Company to be issued under the Performance-Based ESOS for
the Executive Directors and eligible employees of the Group.
At AGM held on 1 June 2011, the shareholders of the Company further approved the issuance of up to 1.2 million new ordinary shares of
RM1 each of the Company to Dato Sri Jamaludin Ibrahim under the Axiata Share Scheme for Executive Directors and eligible employees
of the Group.
Other than as disclosed above, in accordance with the register of Directors shareholdings, none of the other Directors
in office at the end of the financial year have any direct or indirect interest in any shares and options over ordinary
shares in the Company, or its related corporations during the financial year.
DIRECTORS BENEFITS
Since the end of the previous financial year, none of the Director has received or become entitled to receive any
benefit (except for the Directors fees, remuneration and other emoluments as disclosed in Note 7(d) to the financial
statements) by reason of a contract made by the Company or a related corporation with the Director or with a firm
of which he is a member, or with a company in which he has a substantial financial interest.
During and at the end of the financial year, no arrangement subsisted to which the Company or any of its related
corporations, was a party, being arrangements with the object(s) of enabling the Directors of the Company to acquire
benefits by means of the acquisition of shares in, or debentures of the Company or any other body corporate other
than the Axiata Share Scheme of the Company, details as disclosed in Note 14(a) to the financial statements.
Axiata Group Berhad (242188-H) Advancing Asia
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annual report 2011
DIRECTORS REPORT (CONTINUED)
STATUTORY INFORMATION ON THE FINANCIAL STATEMENTS
Before the statements of comprehensive income and financial position of the Group and the Company were made out,
the Directors took reasonable steps:
(a) to ascertain that proper action had been taken in relation to the writing off of bad debts and the making of
allowance for doubtful debts and have satisfied themselves that all known bad debts had been written off and
that adequate allowance had been made for doubtful debts; and
(b) to ensure that any current assets which were unlikely to be realised at their book values in the ordinary course
of business had been written down to their expected realisable values.
At the date of this report, the Directors are not aware of any circumstances:
(a) which would render the amounts written off for bad debts or the amount of the allowance for doubtful debts in
the financial statements of the Group and the Company inadequate to any substantial extent; or
(b) which would render the values attributed to current assets in the financial statements of the Group and the
Company misleading; or
(c) which have arisen which render adherence to the existing method of valuation of assets or liabilities of the Group
and the Company misleading or inappropriate.
No contingent or other liability of the Group and Company has become enforceable or is likely to become enforceable
within the period of twelve (12) months after the end of the financial year which, in the opinion of the Directors, will
or may affect the ability of the Group and the Company to meet its obligations when they fall due.
At the date of this report, there does not exist:
(a) any charge on the assets of the Group and the Company which has arisen since the end of the year which secures
the liability of any other person; or
(b) any contingent liability of the Group and the Company which has arisen since the end of the year.
At the date of this report, the Directors are not aware of any circumstances not otherwise dealt with in this report or
the financial statements of the Group and the Company, which would render any amount stated in the financial
statements misleading.
In the opinion of the Directors:
(a) the results of the Groups and the Companys operations during the financial year were not substantially affected
by any item, transaction or event of a material and unusual nature other than as disclosed in the financial
statements; and
(b) there has not arisen in the interval between the end of the financial year and the date of this report any item,
transaction or event of a material and unusual nature likely to affect substantially the results of the operations of
the Group and the Company for the financial year in which this report is made.
165
Financial Statements
EVENTS AFTER THE REPORTING PERIOD
The events after the reporting period are disclosed in Note 37 to the financial statements.
AUDITORS
The auditors, PricewaterhouseCoopers, have expressed their willingness to continue in office.
Signed on behalf of the Board of Directors in accordance with their resolution dated 22 February 2012.
TAN SRI DATO AZMAN HJ. MOKHTAR DATO SRI JAMALUDIN IBRAHIM
Director Director
Kuala Lumpur
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annual report 2011
DIRECTORS REPORT (CONTINUED)
Group Company
Note 2011 2010 2011 2010
RM000 RM000 RM000 RM000
Operating revenue 6 16,447,937 15,620,674 50,525 5,239,991
Operating costs
depreciation, impairment
and amortisation 7(a) (3,147,063) (3,941,912) (3,065) (1,442,128)
foreign exchange (losses)/gains (53,223) (124,791) 146,617 (744,152)
domestic interconnect and
international outpayment (1,675,450) (1,575,165)
marketing, advertising and
promotion (1,526,634) (1,471,981) (32,863) (20,905)
other operating costs 7(b) (5,042,590) (4,548,813) (73,941) (57,715)
staff costs 7(c) (1,078,951) (970,778) (71,272) (73,308)
other (losses)/gains net 8 (5,008) 28,402
Other operating income/(loss) 9 80,989 434,941 1,860 (86,511)
Operating profit before finance cost 4,000,007 3,450,577 17,861 2,815,272
Finance income 10 235,781 153,610 80,062 37,808
Finance cost
Finance cost excluding net
foreign exchange (losses)/gains
on financing activities (638,102) (671,108) (34,088) (126,246)
Net foreign exchange (losses)/
gains on financing activities (138,724) 108,979 48,750
10 (776,826) (562,129) (34,088) (77,496)
Jointly controlled entity
share of results (net of tax) (141,939)
gain from merger exercise 5(b)(ii) 173,199
Associates
share of results (net of tax) 28 137,745 138,139
loss on dilution of equity interest 5(a)(iii),(iv) (20,108) (5,719)
Profit before taxation 3,576,599 3,205,738 63,835 2,775,584
Taxation and zakat 11 (864,349) (1,089,158) (880) 6,419

Profit for the financial year 2,712,250 2,116,580 62,955 2,782,003

167
Financial Statements
STATEMENTS OF
COMPREHENSIVE INCOME
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011
Group Company
Note 2011 2010 2011 2010
RM000 RM000 RM000 RM000
Other comprehensive expense
net investment hedge, net of tax (6,220) (70,423)
currency translation differences (672,653) (845,256)
Total comprehensive income
for the financial year 2,033,377 1,200,901 62,955 2,782,003

Profit for the financial year
attributable to:
owners of the Company 2,345,628 1,770,379 62,955 2,782,003
non-controlling interests 366,622 346,201

2,712,250 2,116,580 62,955 2,782,003

Total comprehensive income for
the financial year attributable to:
owners of the Company 1,651,581 956,189 62,955 2,782,003
non-controlling interests 381,796 244,712

2,033,377 1,200,901 62,955 2,782,003

Earnings per share (sen)
basic 12(a) 28 21
diluted 12(b) 28 21

The above Statements of Comprehensive Income are to be read in conjunction with the notes to the financial statements
on pages 175 to 286.
Axiata Group Berhad (242188-H) Advancing Asia
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annual report 2011
STATEMENTS OF COMPREHENSIVE INCOME
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
Group Company
Note 2011 2010 2011 2010
RM000 RM000 RM000 RM000
CAPITAL AND RESERVES
ATTRIBUTABLE TO OWNERS
OF THE COMPANY
Share capital 13 8,466,182 8,445,154 8,466,182 8,445,154
Share premium 1,989,885 1,972,964 1,989,885 1,972,964
Reserves 15 8,832,445 8,307,191 4,711,015 5,780,819
Total equity attributable
to owners of the Company 19,288,512 18,725,309 15,167,082 16,198,937
Non-controlling interests 1,832,355 1,553,339

Total equity 21,120,867 20,278,648 15,167,082 16,198,937
NON-CURRENT LIABILITIES
Borrowings 16 9,231,424 9,983,983 773,057 738,758
Derivative financial instruments 19 127,749 191,527 33,609 66,427
Deferred income 20 136,056
Other payable 21 125,054
Provision for liabilities 22 343,148 249,433
Deferred tax liabilities 23 1,380,054 1,333,863

Total non-current liabilities 11,343,485 11,758,806 806,666 805,185

32,464,352 32,037,454 15,973,748 17,004,122

NON-CURRENT ASSETS
Intangible assets 24 8,327,153 7,605,498
Property, plant and equipment 25 16,161,531 15,130,246 12,274 10,085
Investment properties 26 2,020
Subsidiaries 27 13,489,816 13,463,536
Associates 28 6,185,330 6,698,484 124,802 124,802
Available-for-sale financial asset 893 888
Derivative financial instruments 19 44,891 14,964
Long term receivables 29 108,858 111,313
Amounts due from subsidiaries 30 222,612 181,203
Deferred tax assets 23 315,611 117,457
Total non-current assets 31,144,267 29,680,870 13,849,504 13,779,626

169
Financial Statements
STATEMENTS OF
FINANCIAL POSITION
AS AT 31 DECEMBER 2011
Group Company
Note 2011 2010 2011 2010
RM000 RM000 RM000 RM000
CURRENT ASSETS
Inventories 31 341,837 85,056
Amounts due from subsidiaries 30 173,313 151,266
Trade and other receivables 32 2,106,281 1,703,772 14,740 12,445
Financial assets at fair value
through profit or loss 9 10
Tax recoverable 55,242 68,102 5,644 7,097
Deposits, cash and bank balances 33 6,616,788 6,277,382 2,001,948 3,092,255
9,120,157 8,134,322 2,195,645 3,263,063
Assets directly associated with
non-current assets classified as
held-for-sale 34 286,807 285,774

Total current assets 9,406,964 8,420,096 2,195,645 3,263,063

LESS: CURRENT LIABILITIES
Trade and other payables 21 5,609,120 4,567,490 65,020 37,193
Borrowings 16 2,227,939 699,591 2,071
Derivatives financial instruments 19 277,678
Amounts due to subsidiaries 30 4,310 1,374
Current tax liabilities 62,382 274,100
7,899,441 5,818,859 71,401 38,567
Liabilities directly associated
with non-current assets classified
as held-for-sale 34 187,438 244,653

Total current liabilities 8,086,879 6,063,512 71,401 38,567

Net current assets 1,320,085 2,356,584 2,124,244 3,224,496

32,464,352 32,037,454 15,973,748 17,004,122

The above Statements of Financial Position are to be read in conjunction with the notes to the financial statements on
pages 175 to 286.
Axiata Group Berhad (242188-H) Advancing Asia
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annual report 2011
STATEMENTS OF FINANCIAL POSITION
AS AT 31 DECEMBER 2011 (CONTINUED)
<---------------------------------------------- Attributable to owners of the Company ----------------------------------------------->
Currency Capital ESOS^ Non-
Share Share translation contribution Merger Hedging and RSA
#
Retained controlling Total
Note capital* premium differences reserve reserve reserve reserve earnings Total interest equity
RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000
At 1 January 2011 8,445,154 1,972,964 (1,259,424) 16,598 346,774 (70,423) 45,904 9,227,762 18,725,309 1,553,339 20,278,648
Profit for the financial year 2,345,628 2,345,628 366,622 2,712,250
Other comprehensive income:
Currency translation differences
arising during the financial year
subsidiaries 27,266 27,266 15,174 42,440
associates (715,093) (715,093) (715,093)
(687,827) (687,827) 15,174 (672,653)
Net investment hedge,
net of tax 19(f) (6,220) (6,220) (6,220)

Total comprehensive income
for the financial year (687,827) (6,220) 2,345,628 1,651,581 381,796 2,033,377
Transactions with owners:
Issuance of new shares 21,028 17,033 38,061 38,061
Share issue expense (112) (112) (112)
Employee share and
option scheme
value of employees services 14(a) 51,471 51,471 51,471
lapsed ESOS (537) 537
Dividends paid to
non-controlling interests (112,308) (112,308)
Dividends paid to shareholders 44 (1,184,230) (1,184,230) (1,184,230)
Dilution of equity interest in
a subsidiary 5(a)(v) 6,432 6,432 9,528 15,960
Total transactions with owners 21,028 16,921 50,934 (1,177,261) (1,088,378) (102,780) (1,191,158)

At 31 December 2011 8,466,182 1,989,885 (1,947,251) 16,598 346,774 (76,643) 96,838 10,396,129 19,288,512 1,832,355 21,120,867

* Issued and fully paid-up ordinary shares of RM1 each
^ Employee Share Option Scheme (ESOS)
#
Restricted Share Awards (RSA)
171
Financial Statements
CONSOLIDATED STATEMENT OF
CHANGES IN EQUITY
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011
<---------------------------------------------- Attributable to owners of the Company ----------------------------------------------->
Currency Capital ESOS Non-
Share Share translation contribution Merger Hedging and RSA Retained controlling Total
Note capital* premium differences reserve reserve reserve reserve earnings Total interest equity
RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000
At 1 January 2010 8,445,154 1,972,964 (524,717) 16,598 346,774 11,179 7,457,383 17,725,335 692,699 18,418,034
Profit for the financial year 1,770,379 1,770,379 346,201 2,116,580
Other comprehensive income:
Currency translation differences
arising during the financial year
subsidiaries (319,325) (319,325) (101,489) (420,814)
jointly controlled entity 54,538 54,538 54,538
associates (478,980) (478,980) (478,980)
(743,767) (743,767) (101,489) (845,256)
Net investment hedge,
net of tax 19(f) (70,423) (70,423) (70,423)
Total comprehensive income
for the financial year (743,767) (70,423) 1,770,379 956,189 244,712 1,200,901
Transactions with owners:
Partial disposal of interest
in a subsidiary 5(b)(iii) 9,060 9,060 616,208 625,268
Employee share option scheme
value of employees services 14(a) 34,725 34,725 34,725
Dividends paid to
non-controlling interest (280) (280)
Total transactions with owners 9,060 34,725 43,785 615,928 659,713

At 31 December 2010 8,445,154 1,972,964 (1,259,424) 16,598 346,774 (70,423) 45,904 9,227,762 18,725,309 1,553,339 20,278,648
* Issued and fully paid-up ordinary shares of RM1 each
The above Consolidated Statement of Changes in Equity is to be read in conjunction with the notes to the financial statements on pages 175 to 286.
Axiata Group Berhad (242188-H) Advancing Asia
172
annual report 2011
CONSOLIDATED STATEMENT OF CHANGES IN EQUITY
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
Issued and fully paid
ordinary shares of RM1 each Non-Distributable Distributable
Capital ESOS
Number Nominal Share contribution and RSA Retained
Note of shares value premium reserve reserve earnings Total
000 RM000 RM000 RM000 RM000 RM000 RM000
At 1 January 2011 8,445,154 8,445,154 1,972,964 16,598 45,904 5,718,317 16,198,937
Profit/Total comprehensive income
for the financial year 62,955 62,955
Transactions with owners:
Issuance of new shares 21,028 21,028 17,033 38,061
Share issue expenses (112) (112)
Employee share and option scheme
value of employees services 14(a) 51,471 51,471
lapsed ESOS (537) 537
Dividend paid to shareholders 44 (1,184,230) (1,184,230)
Total transactions with owners 21,028 21,028 16,921 50,934 (1,183,693) (1,094,810)
At 31 December 2011 8,466,182 8,466,182 1,989,885 16,598 96,838 4,597,579 15,167,082
At 1 January 2010 8,445,154 8,445,154 1,972,964 16,598 11,179 2,936,314 13,382,209
Profit/Total comprehensive income
for the financial year 2,782,003 2,782,003
Transactions with owners:
Employee share option scheme
value of employees services 14(a) 34,725 34,725
Total transactions with owners 34,725 34,725
At 31 December 2010 8,445,154 8,445,154 1,972,964 16,598 45,904 5,718,317 16,198,937
The above Company Statement of Changes in Equity are to be read in conjunction with the notes to the financial statements on pages 175 to 286.
173
Financial Statements
COMPANY STATEMENT OF
CHANGES IN EQUITY
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011
Group Company
Note 2011 2010 2011 2010
RM000 RM000 RM000 RM000
Cash flows from/(used in)
operating activities 35 5,785,248 5,923,252 (181,622) 4,900,198
Cash flows (used in)/from
investing activities 35 (4,812,401) (741,556) 234,451 1,984,278
Cash flows used in financing
activities 35 (640,590) (855,217) (1,146,281) (4,200,000)
Net increase/(decrease) in cash
and cash equivalents 332,257 4,326,479 (1,093,452) 2,684,476
Effects of exchange gains/(losses)
on cash and cash equivalents 7,974 (48,562) 3,145 (721)
Net increase in restricted cash
and cash equivalents (551,971) (418,045)
Cash and cash equivalents at
beginning of the financial year 6,258,146 1,980,229 3,092,255 408,500

Cash and cash equivalents at
end of the financial year 33 6,046,406 6,258,146 1,583,903 3,092,255

The above Statements of Cash Flows are to be read in conjunction with the notes to the financial statements on pages
175 to 286.
Axiata Group Berhad (242188-H) Advancing Asia
174
annual report 2011
STATEMENTS OF
CASH FLOWS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011
1. GENERAL INFORMATION
The principal activities of the Group are the provision of mobile communication services and network transmission
related services.
The principal activities of the Company are investment holding and provision of technical and management services
on an international scale, where it has investments in subsidiaries and associates. The principal activities of the
subsidiaries are mainly the provision of mobile communication services and network transmission related services.
The principal activities of the subsidiaries are set out in Note 41 to the financial statements. There has been no
significant change in the nature of the activities of the Group and the Company during the financial year.
The address of the registered office of the Company is Level 5, Axiata Centre, 9 Jalan Stesen Sentral 5, Kuala
Lumpur Sentral, 50470 Kuala Lumpur.
The address of the principal place of business of the Company is Axiata Centre, 9 Jalan Stesen Sentral 5, Kuala
Lumpur Sentral, 50470 Kuala Lumpur.
2. BASIS OF PREPARATION OF THE FINANCIAL STATEMENTS
The financial statements of the Group and the Company have been prepared in accordance with the provisions
of the Companies Act, 1965 and Financial Reporting Standards, the MASB Approved Accounting Standards in
Malaysia for Entities Other Than Private Entities.
The financial statements have been prepared under the historical cost convention except as disclosed in the
summary of significant accounting policies.
The financial statements are presented in Ringgit Malaysia (RM) and all values are rounded to the nearest
thousand (RM000) except when otherwise indicated.
The preparation of financial statements in conformity with Financial Reporting Standards (FRSs), requires the
use of certain critical accounting estimates and assumptions that affect the reported amounts of assets and
liabilities and the disclosure of contingent assets and liabilities at the date of the financial statements, and the
reported amounts of the revenue and expenses during the reported period. It also requires Directors to exercise
their judgement in the process of applying the Group and the Companys accounting policies. Although these
estimates and judgement are based on the Directors best knowledge of current events and actions, actual
results may differ.
The areas involving a higher degree of judgement or complexity, or areas where assumptions and estimates are
significant to the Groups and the Companys financial statements are disclosed in Note 4 to the financial
statements.
The financial statements have been approved for issuance in accordance with a resolution of the Board of
Directors on 22 February 2012.
175
Financial Statements
NOTES TO THE
FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011
2. BASIS OF PREPARATION OF THE FINANCIAL STATEMENTS (CONTINUED)
(a) Standards, amendments to published standards, Interpretation Committee (IC) Interpretations and
improvements that are effective
The new accounting standards, amendments and improvements to published standards and interpretations that are
effective for the Group and the Companys financial year beginning on or after 1 January 2011 are as follows:
Pviso FPS "Firsttin /ooption of Financial Pporting Stanoaros
Pviso FPS 3 "Businss conbinations
Pviso FPS 27 "Consolioato ano sparat financial statnnts
/nnonnt to FPS 2 "`Sharbaso paynnt ~ Group cashsttlo sharbaso paynnt transactions
/nnonnt to FPS 7 "Financial instrunnts. Disclosurs ~ inproving oisclosurs about financial instrunnts
/nnonnts to FPS "Firsttin aooption of financial rporting stanoaros
/nnonnts to lC lntrprtation 9 "Passssnnt of Fnbooo Drivativs
/nnonnt to FPS 32 "Financial instrunnts. Prsntation ~ Classification of rights issus
lC lntrprtation 4 "Dtrnining whthr an arrangnnt contains a las
lC lntrprtation 2 "Srvic concssion arrangnnts
lC lntrprtation 6 "Hogs of a nt invstnnt in a forign opration
lC lntrprtation 7 "Distribution of noncash assts to ownrs
lC lntrprtation 8 "Transfrs of assts fron custonrs
lnprovnnts to FPSs
(2010)
The impact of the above new standards, amendments to published standards and interpretations is not
material to the financial results and position of the Group and the Company.
(b) Standards early adopted by the Group and the Company
The Group and the Company did not early adopt any new accounting standards, amendments and
improvements to published standards and IC Interpretations.
(c) Standards, amendments to published standards and interpretations to existing standards that are
applicable to the Group and the Company but not yet effective
In the next financial year, the Group and the Company will be adopting the new IFRS-compliant framework,
Malaysian Financial Reporting Standards (MFRS). In adopting the new framework, the Group and the
Company will be applying MFRS 1 First-time adoption of MFRS.
The Group and the Company will apply the new standards, amendments to standards and interpretations in
the following period:
(i) Financial year beginning on/after 1 January 2012
Th rviso FPS 24 "Plato party oisclosurs (ffctiv fron January 2C2) rnovs th
exemption to disclose transactions between government-related entities and the government, and all
other government-related entities. The following new disclosures are now required for government
related entities:
The name of the government and the nature of their relationship;
- The nature and amount of each individually significant transactions; and
- The extent of any collectively significant transactions, qualitatively or quantitatively.
Axiata Group Berhad (242188-H) Advancing Asia
176
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
2. BASIS OF PREPARATION OF THE FINANCIAL STATEMENTS (CONTINUED)
(c) Standards, amendments to published standards and interpretations to existing standards that are
applicable to the Group and Company but not yet effective (continued)
(i) Financial year beginning on/after 1 January 2012 (continued)
/nnonnt to FPS 2 "lncon taxs (ffctiv fron January 2C2) introoucs an xcption to
the existing principle for the measurement of deferred tax assets or liabilities arising on investment
property measured at fair value. FRS 112 currently requires an entity to measure the deferred tax
relating to an asset depending on whether the entity expects to recover the carrying amount of the
asset through use or sale. It can be difficult and subjective to assess whether recovery will be through
use or through sale when the asset is measured using the fair value model in FRS 140 Investment
property. As a result of the amendments, IC Interpretation 121 Income taxes - recovery of revalued
non-depreciable assets will no longer apply to investment properties carried at fair value. The
amendments also incorporate into FRS 112 the remaining guidance previously contained in IC
Interpretation 121 which is withdrawn.
lC lntrprtation 9 "Fxtinguishing financial liabilitis with quity instrunnts (ffctiv fron July
2011) provides clarification when an entity renegotiates the terms of a financial liability with its
creditor and the creditor agrees to accept the entitys shares or other equity instruments to settle
the financial liability fully or partially. A gain or loss, being the difference between the carrying value
of the financial liability and the fair value of the equity instruments issued, shall be recognised in profit
or loss. Entities are no longer permitted to reclassify the carrying value of the existing financial liability
into equity with no gain or loss recognised in profit or loss.
/nnonnt to MFPS 7 "Financial instrunnts. Disclosurs on transfrs of financial assts (ffctiv
from 1 January 2012) promotes transparency in the reporting of transfer transactions and improve users
understanding of the risk exposures relating to transfers of financial assets and the effect of those risks
on an entitys financial position, particularly those involving securitisation of financial assets.
(ii) Financial year beginning on/after 1 January 2013
MFPS 9 "Financial instrunnts ~ classification ano nasurnnt of financial assts ano financial
liabilities (effective from 1 January 2013) replaces the multiple classification and measurement models
in MFRS 139 with a single model that has only two classification categories: amortised cost and fair
value. The basis of classification depends on the entitys business model for managing the financial
assets and the contractual cash flow characteristics of the financial asset.
The accounting and presentation for financial liabilities and for de-recognising financial instruments has
been relocated from MFRS 139, without change, except for financial liabilities that are designated at
fair value through profit or loss (FVTPL). Entities with financial liabilities designated at FVTPL
recognise changes in the fair value due to changes in the liabilitys credit risk directly in other
comprehensive income (OCI). There is no subsequent recycling of the amounts in OCI to profit or
loss, but accumulated gains or losses may be transferred within equity.
The guidance in MFRS 139 on impairment of financial assets and hedge accounting continues to apply.
177
Financial Statements
2. BASIS OF PREPARATION OF THE FINANCIAL STATEMENTS (CONTINUED)
(c) Standards, amendments to published standards and interpretations to existing standards that are
applicable to the Group and Company but not yet effective (continued)
(ii) Financial year beginning on/after 1 January 2013 (continued)
MFPS C "Consolioato financial statnnts (ffctiv fron January 2C3) changs th ofinition of
control. An investor controls an investee when it is exposed, or has rights, to variable returns from
its involvement with the investee and has the ability to affect those returns through its power over
the investee. It establishes control as the basis for determining which entities are consolidated in the
consolidated financial statements and sets out the accounting requirements for the preparation of
consolidated financial statements. It replaces all the guidance on control and consolidation in MFRS
127 Consolidated and separate financial statements and IC Interpretation 112 Consolidation special
purpose entities.
MFPS "Joint arrangnnts (ffctiv fron January 2C3) rquirs a party to a |oint arrangnnt
to determine the type of joint arrangement in which it is involved by assessing its rights and
obligations arising from the arrangement, rather than its legal form. There are two types of joint
arrangement: joint operations and joint ventures. Joint operations arise where a joint operator has
rights to the assets and obligations relating to the arrangement and hence accounts for its interest
in assets, liabilities, revenue and expenses. Joint ventures arise where the joint operator has rights to
the net assets of the arrangement and hence equity accounts for its interest. Proportional consolidation
of joint ventures is no longer allowed.
MFPS 2 "Disclosurs of intrsts in othr ntitis (ffctiv fron January 2C3) sts out th
required disclosures for entities reporting under the two new standards, MFRS 10 and MFRS 11, and
replaces the disclosure requirements currently found in MFRS 128 Investments in associates. It
requires entities to disclose information that helps financial statement readers to evaluate the nature,
risks and financial effects associated with the entitys interests in subsidiaries, associates, joint
arrangements and unconsolidated structured entities.
MFPS 3 "Fair valu nasurnnt (ffctiv fron January 2C3) ains to inprov consistncy ano
reduce complexity by providing a precise definition of fair value and a single source of fair value
measurement and disclosure requirements for use across MFRSs. The requirements do not extend the
use of fair value accounting but provide guidance on how it should be applied where its use is already
required or permitted by other standards. The enhanced disclosure requirements are similar to those
in MFRS 7 Financial instruments: Disclosures, but apply to all assets and liabilities measured at fair
value, not just financial ones.
Th rviso MFPS 27 "Sparat financial statnnts (ffctiv fron January 2C3) incluos th
provisions on separate financial statements that are left after the control provisions of MFRS 127 have
been included in the new MFRS 10.
Th rviso MFPS 28 "lnvstnnts in associats ano |oint vnturs (ffctiv fron January 2C3)
includes the requirements for joint ventures, as well as associates, to be equity accounted following
the issue of MFRS 11.
Axiata Group Berhad (242188-H) Advancing Asia
178
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
2. BASIS OF PREPARATION OF THE FINANCIAL STATEMENTS (CONTINUED)
(c) Standards, amendments to published standards and interpretations to existing standards that are
applicable to the Group and Company but not yet effective (continued)
(ii) Financial year beginning on/after 1 January 2013 (continued)
/nnonnt to MFPS C "Prsntation of itns of othr conprhnsiv incon (ffctiv fron
1 July 2012) requires entities to separate items presented in other comprehensive income (OCI) in the
statement of comprehensive income into two groups, based on whether or not they may be recycled
to profit or loss in the future. The amendments do not address which items are presented in OCI.
The impact of revised FRS 124 Related party disclosures, MFRS 1 First-time adoption of Malaysian Financial
Reporting Standards, MFRS 9 Financial instruments classification and measurement of financial assets and
financial liabilities and MFRS 10 Consolidated financial statements is still being assessed. Aside from the
above mentioned, the adoption of the Standards, amendment to published standards and IC interpretation to
existing standards are not expected to have a material impact to the financial statements of the Group and
the Company.
(d) Standards, amendments to published standards and interpretations to existing standards that are not
relevant and not yet effective for the Group and the Company
MFPS 39 "Financial instrunnts. rcognition ano nasurnnt ~ rlvant for banking institutions
MFPS 4 "/gricultur
/nnonnts to MFPS "First tin aooption on fixo oats ano hyprinflation
/nnonnt to MFPS 9 "Fnploy bnfits
/nnonnts to lC lntrprtation 4 "FPS 9 ~ Th linit on a ofino bnfit assts, nininun funoing
requirements and their interaction IC Interpretation 15 Agreements for construction of real estates
lC lntrprtation 2C "Stripping costs in th proouction phas of a surfac nin
3. SIGNIFICANT ACCOUNTING POLICIES
(a) Economic entities in the Group
(i) Subsidiaries
Subsidiaries are those companies or other entities (including special purpose entities) in which the Group
has the ability to exercise control over the financial and operating policies so as to obtain benefits from
their activities, generally accompanying a shareholding of more than one half of the voting rights. The
existence and effect of potential voting rights that are currently exercisable or convertible are considered
when assessing whether the Group controls another entity.
Subsidiaries are consolidated using the acquisition method of accounting except for certain business
combinations which were accounted for using the predecessor method of merger accounting, as
follows:
subsioiaris that wr consolioato prior to /pril 2CC2 in accoroanc with Malaysian /ccounting
Standard 2 Accounting for Acquisitions and Mergers, the generally accepted accounting principles
prevailing at that time.
businss conbinations consolioato on/aftr /pril 2CC2 but with agrnnt oats bfor January
2006 that meet the conditions of a merger as set out in FRS 122
2004
Business Combinations.
179
Financial Statements
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(a) Economic entities in the Group (continued)
(i) Subsidiaries (continued)
intrnal group rorganisations, as ofino in FPS 22
2004
, consolidated on/after 1 April 2002 but with
agreement dates before 1 January 2006 where:
- the ultimate shareholders remain the same, and the rights of each such shareholder, relative to the
others, are unchanged; and
- the minorities share of net assets of the Group is not altered by the transfer.
businss conbinations involving ntitis or businsss unor connon control with agrnnt oats
on/after 1 January 2006.
The Group has adopted the exemption provided by FRS 122
2004
, FRS 3 and Revised FRS 3 to apply
these standards prospectively. Accordingly, business combinations entered prior to the respective
effective dates have not been restated to comply with these standards.
Under the predecessor method of merger accounting, the results of subsidiaries are presented as if the
merger had been effected throughout the current and previous years. The assets and liabilities combined
are accounted for based on the carrying amounts from the perspective of the common control
shareholder at the date of transfer. On consolidation, the cost of the merger is cancelled with the values
of the shares received. Any resulting credit difference is classified as equity and regarded as a non-
distributable reserve. Any resulting debit difference is adjusted against any suitable reserve. Any share
premium, capital redemption reserve and any other reserves which are attributable to share capital of
the merged enterprises, to the extent that they have not been capitalised by a debit difference, are
reclassified and presented as movement in other capital reserves.
Under the acquisition method of accounting, subsidiaries are fully consolidated from the date on which
control is transferred to the Group and are de-consolidated from the date that control ceases.
The consideration transferred for acquisition of a subsidiary is the fair values of the assets transferred,
the liabilities incurred and the equity interests issued by the Group. The consideration transferred includes
the fair value of any asset or liability resulting from a contingent consideration arrangement. Acquisition-
related costs are expensed as incurred. Identifiable assets acquired and liabilities and contingent liabilities
assumed in a business combination are measured initially at their fair values at the acquisition date.
In a business combination achieved in stages, the previously held equity interest in the acquiree is re-
measured at its acquisition date fair value and the resulting gain or loss is recognised in profit or loss.
The excess of the consideration transferred, the amount of any non-controlling interest in the acquiree
and the acquisition-date fair value of any previous equity interest in the acquiree over the fair value of
the Groups share of the identifiable net assets acquired is recorded as goodwill. If this is less than the fair
value of the net assets of the subsidiary acquired in the case of a bargain purchase, the gain is recognised
in profit or loss. The accounting policy of goodwill is stated in Note 3(b)(i) to the financial statements.
Axiata Group Berhad (242188-H) Advancing Asia
180
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(a) Economic entities in the Group (continued)
(i) Subsidiaries (continued)
Non-controlling interest is the equity in a subsidiary not attributable, directly or indirectly, to a parent.
On an acquisition-by-acquisition basis, the Group measures any non-controlling interest in the acquiree
either at fair value or at the non-controlling interests proportionate share of the acquirees identifiable
net assets. At the end of reporting period, non-controlling interest consists of amount calculated on the
date of combinations and its share of changes in the subsidiarys equity since the date of combination.
All earnings and losses of the subsidiary are attributed to the parent and the non-controlling interest,
even if the attribution of losses to the non-controlling interest results in a debit balance in the shareholders
equity. Profit or loss attribution to non-controlling interests for prior years is not restated.
Intercompany transactions, balances and unrealised gains on transactions between Group companies are
eliminated. Unrealised losses are also eliminated. This may indicate an impairment of the asset transferred.
Accounting policies of subsidiaries have been changed where necessary to ensure consistency with the
policies adopted by the Group.
The gain or loss on disposal of a subsidiary is the difference between net disposal proceeds and the
Groups share of its net assets as of the date of disposal including the cumulative amount of any exchange
differences that relate to the subsidiary is recognised in profit or loss attributable to the parent.
Change in accounting policy
The Group has changed its accounting policy on business combinations and accounting for non-controlling
interest when it adopted the revised FRS 3 Business combinations and FRS 127 Consolidated and
separate financial statements.
Previously, contingent consideration in a business combination was recognised when it is probable that
payment will be made. Acquisition-related costs were included as part of the cost of business combination.
Any non-controlling interest in the acquiree was measured at the non-controlling interests proportionate
share of the acquirees identifiable net assets. Any adjustment to the fair values of the subsidiarys
identifiable assets, liabilities and contingent liabilities relating to previously held interests of the Group was
accounted for as a revaluation.
The Group has applied the new policies prospectively to transactions occurring on or after 1 January
2011.
Previously, the Group had stopped attributing losses to the non-controlling interest because the losses
exceeded the carrying amount of the non controlling interest. The Group has applied this policy
prospectively. On the date of adoption of the new policy, the non-controlling interest reflects its previous
carrying amount (that is, zero).
181
Financial Statements
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(a) Economic entities in the Group (continued)
(ii) Transactions with non-controlling interests
The Group applies a policy of treating transactions with non-controlling interests as transactions with
equity owners of the Group. For purchases from non-controlling interests, the difference between any
consideration paid and the relevant share acquired of the carrying value of net assets of the subsidiary
is recorded in equity. For disposals to non-controlling interests, differences between any proceeds
received and the relevant share of non-controlling interests are also recognised in equity.
Change in accounting policy
Previously, the Group applied a policy of treating transactions with non-controlling interest as transactions
with parties external to the Group. Accordingly, disposals resulted in gains or losses and purchases
resulted in the recognition of goodwill, being the difference between consideration paid and the relevant
share of the carrying value of net assets of the subsidiary acquired. The Group has applied this policy
prospectively to transactions occurring on or after 1 January 2011.
(iii) Jointly controlled entities
Jointly controlled entities are companies, partnerships or other entities over which there is contractually
agreed sharing of control by the Group with one or more parties where the strategic financial and
operation decisions relating to the entity requires unanimous consent of the parties sharing control.
The Groups interests in jointly controlled entities are accounted for in the consolidated financial
statements using the equity method of accounting. Equity accounting involves recognising the Groups
share of the post acquisition results of the jointly controlled entities in the consolidated profit or loss and
its share of post acquisition changes of the investees reserves in other comprehensive income. The
cumulative post acquisition changes are adjusted against the cost of the investment and include goodwill
on acquisition (net of accumulated impairment loss).
The Group recognises the portion of gains or losses on the sale of assets by the Group to the jointly
controlled entities that is attributable to the other venturers. The Group does not recognise its share of
profits or losses from the jointly controlled entities that result from the purchase of assets by the Group
from the jointly controlled entities until it resells the assets to an independent party.
However, a loss on the transaction is recognised immediately if the loss provides evidence of a reduction
in the net realisable value of current assets or an impairment loss. Where necessary, in applying the
equity method, adjustments are made to the financial statements of jointly controlled entities to ensure
consistency of the accounting policies with those of the Group.
(iv) Associates
Associates are companies, partnerships or other entities in which the Group exercises significant influence but
which it does not control, generally accompanying a shareholding of between 20% and 50% of the voting
rights. Significant influence is power to participate in financial and operating policy decisions of the associates
but not power to exercise control over those policies.
Axiata Group Berhad (242188-H) Advancing Asia
182
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(a) Economic entities in the Group (continued)
(iv) Associates (continued)
Investments in associates are accounted for in the consolidated financial statements using the equity method
of accounting and are initially recognised at cost. Equity accounting is discontinued when the Group ceases
to have significant influence over the associates. The Groups investments in associates include goodwill
identified on acquisition, net of any accumulated impairment loss.
The Groups share of its associates post-acquisition profits or losses is recognised in the consolidated profit
or loss, and its share of post-acquisition movements in reserves is recognised in other comprehensive income.
The cumulative post-acquisition movements are adjusted against the carrying amounts of the investments.
When the Groups share of losses in an associate equals or exceeds its interest in the associate, including any
other unsecured receivables, the Groups interest is reduced to nil and recognition of further loss is discontinued
except to the extent that the Group has incurred legal or constructive obligations or made payments on
behalf of the associate. If the associate subsequently reports profits, the Group resumes recognising its share
of those profits only after its share of the profits equals the share of losses not recognised.
Unrealised gains on transactions between the Group and its associates are eliminated to the extent of the
Groups interest in the associates; unrealised losses are also eliminated unless the transaction provides
evidence of an impairment of the asset transferred. Where necessary, in applying the equity method,
appropriate adjustments are made to the financial statements of the associates to ensure consistency of
accounting policies with those of the Group.
Cost of acquiring the additional stake is added to the carrying amount of associate and equity accounted.
Goodwill arising on the purchase of additional stake is computed using fair value information at the date the
additional interest is purchased. The previously held interest is not re-measured.
Dilution gains and losses are recognised in the consolidated profit or loss.
(v) Changes in ownership interests
When the Group ceases to have control, joint control or significant influence, any retained interest in the
entity is re-measured to its fair value with the change in carrying amount recognised in profit or loss.
This fair value is its fair value on initial recognition as a financial asset in accordance with FRS 139. Any
amounts previously recognised in other comprehensive income in respect of that entity are accounted
for as if the Group had directly disposed of the related assets or liabilities.
Changes in accounting policy
The Group has changed its accounting policy prospectively for transactions occurring on or after 1
January 2011 with non-controlling interests and transactions involving the loss of control, joint control or
significant influence when it adopted the revised FRS 127 Consolidated and Separate Financial
Statements. The revisions to FRS 127 contained consequential amendments to FRS 128 Investments in
Associates and FRS 131 Interests in Joint Ventures.
Previously when the Group ceased to have control, joint control or significant influence over an entity,
the carrying amount of the investment at the date control, joint control or significant influence ceased
became its cost on initial measurement as a financial asset in accordance with FRS 139.
183
Financial Statements
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(b) Intangible assets
(i) Goodwill
Goodwill represents the excess of the cost of acquisition of subsidiaries, jointly controlled entities and
associates over the Groups share of the fair value of the identifiable net assets including contingent
liabilities of subsidiaries, jointly controlled entities and associates at the date of acquisition. Goodwill on
acquisition occurring on or after 1 January 2002 in respect of a subsidiary is included in the consolidated
statement of financial position as an intangible asset.
Goodwill is carried at cost less accumulated impairment losses. Goodwill is tested for impairment at least
annually, or when events or circumstances occur indicating that an impairment may exist. Impairment of
goodwill is charged to the consolidated profit or loss as and when it arises. Impairment losses on goodwill
are not reversed. Gains and losses on the disposal of a subsidiary include the carrying amount of goodwill
relating to the subsidiary disposed.
Goodwill is allocated to cash-generating units (CGU) for the purpose of impairment testing. Each CGU
or a group of CGUs represents the lowest level within the Group at which goodwill is monitored for
internal management purposes and which are expected to benefit from the synergies of the combination.
The Group allocates goodwill to each business segment in each country in which it operates.
Goodwill on acquisition of jointly controlled entities and associates occurring on or after 1 January 2002
is included in the investments in jointly controlled entities and associates respectively. Such goodwill is
tested for impairment as part of the overall carrying amount.
Goodwill on acquisitions that occurred prior to 1 January 2002 was written off against reserves in the
financial year of acquisition.
(ii) Licenses
Acquired licenses are shown at cost. Licenses have finite useful lives and are carried at cost less
accumulated amortisation. Amortisation is calculated using straight-line method, from the effective date
of commercialisation of services, subject to impairment, to the end of the assignment period. Licenses
are not revalued. The estimated useful lives of the licenses of the Group are as follows:
Malaysia 10 years
Indonesia 10 years
Sri Lanka 10 15 years
Bangladesh 15 years
Axiata Group Berhad (242188-H) Advancing Asia
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annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(c) Property, plant and equipment (PPE)
PPE are stated at cost less accumulated depreciation and impairment losses. Cost includes expenditure that
is directly attributable to the acquisition of the items.
(i) Cost
The cost of telecommunication network includes cost of equipment, site surveys, contractors charges,
materials and related overhead. The cost of other PPE comprises their purchase cost and any incidental
cost of acquisition. These costs include the costs of dismantling, removal and restoration, the obligation
which was incurred as a consequence of installing the asset.
Subsequent cost is included in the carrying amount of the asset or recognised as a separate asset, as
appropriate, only when it is probable that the future economic benefit associated with the item will flow
to the Group and the Company and the cost of the item can be measured reliably. The carrying value
of the replaced part is derecognised. All other repairs and maintenance are recognised as expenses in
profit or loss during the period in which they are incurred.
(ii) Depreciation and residual value
Freehold land is not depreciated as it has an infinite life. Other PPE are depreciated on a straight-line
basis to write off the cost of the assets to their residual values over their estimated useful lives in years,
as summarised below:
Leasehold land 20 100 years
Buildings 5 50 years
Telecommunication network equipment 3 20 years
Movable plant and equipment 5 8 years
Computer support systems 3 5 years
Depreciation on assets under construction or capital work-in-progress commence when the assets are
ready for their intended use. Depreciation on PPE ceases at the earlier of derecognition or classification
as held-for-sale.
The assets residual values and useful lives are reviewed, and adjusted if appropriate, at the end of the
reporting period.
(iii) Impairment
At the end of the reporting period, the Group and the Company assess whether there is any indication
of impairment. If such indication exists, an analysis is performed to assess whether the carrying value of
the asset is fully recoverable. A write down is made if the carrying value exceeds the recoverable
amount. See significant accounting policies Note 3(f) to the financial statements on impairment of non-
financial assets.
(iv) Gains or losses on disposals
Gains or losses on disposals are determined by comparing the proceeds with the carrying amount of the
related asset and are included in the profit or loss.
185
Financial Statements
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(c) Property, plant and equipment (PPE) (continued)
(v) Asset exchange transaction
PPE may be acquired in exchange for a non-monetary asset or for a combination of monetary and non-
monetary assets and is measured at fair value unless;
th xchang transaction lacks connrcial substanc, or
th fair valu of nithr th assts rcivo nor th assts givn up can b nasuro rliably.
The acquired item is measured in this way even if the Group and the Company cannot immediately
derecognise the assets given up. If the acquired item cannot be reliably measured at fair value, its cost
is measured at the carrying amount of the asset given up.
(vi) Repairs and maintenance
Repairs and maintenance are charged to the profit or loss during the period in which they are incurred.
The cost of major renovations is included in the carrying amount of the asset when it is probable that
future economic benefits in excess of the originally assessed standard of performance of the existing
asset will flow to the Group and the Company. This cost is depreciated over the remaining useful life of
the related asset.
(d) Investment properties
Investment properties principally comprising freehold land and buildings, are held for long term rental yields
or for capital appreciation or both, and are not occupied by the Group.
Investment properties are stated at cost less accumulated depreciation and impairment losses. Investment
properties are depreciated on a straight-line basis to write off the cost of investment properties to their
residual values over their estimated useful lives as summarised as below:
Freehold land Indefinite useful life
Buildings 50 years
On disposal of an investment property, or when it is permanently withdrawn from use and no future economic
benefits are expected, then it shall be derecognised. The difference between the net disposal proceeds and
the carrying amount is recognised as profit or loss in the period of the retirement or disposal.
(e) Investments in subsidiaries and associates
In the Companys separate financial statements, investments in subsidiaries and associates are stated at cost
less accumulated impairment losses.
Where an indication of impairment exists, the carrying amount of the investment is assessed and written
down immediately to its recoverable amount. See accounting policy Note 3(f) to the financial statements on
impairment of non-financial assets.
On disposal of an investment, the difference between the disposal proceed and its carrying amount of the
investment is recognised in profit or loss. Disposal-related costs are expensed as incurred.
Axiata Group Berhad (242188-H) Advancing Asia
186
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(f) Impairment of non-financial assets
Assets that have an indefinite useful life are not subject to amortisation and are tested for impairment
annually, and as and when events or circumstances occur indicating that an impairment may exist. PPE and
other non-current non-financial assets, including intangible assets with definite useful life, are reviewed for
impairment losses whenever events or changes in circumstances indicate that the carrying amount may not
be recoverable. An impairment loss is recognised for the amount by which the carrying amount of the asset
exceeds its recoverable amount. The recoverable amount is the higher of an assets fair value less cost to sell
(FVLCS) and value-in-use (VIU). For the purpose of assessing impairment, assets are grouped at the lowest
level for which there is separately identifiable cash flows (cash generating units). Assets other than goodwill
that suffered an impairment are reviewed for possible reversal at the end of reporting period.
The impairment loss is charged to profit or loss unless it reverses a previous revaluation in which case it is
charged to the revaluation surplus. Impairment losses on goodwill are not reversed. In respect of other assets,
any subsequent increase in recoverable amount is recognised in the profit or loss unless it reverses an
impairment loss on revalued asset in which case it is taken to revaluation surplus.
(g) Financial assets
(i) Classification
The Group and the Company classify its financial assets in the following categories: at fair value through
profit or loss (FVTPL), loans and receivables, available-for-sale (AFS) and held-to-maturity (HTM). The
classification depends on the purpose for which the financial assets were acquired. Management
determines the classification at initial recognition.
(a) Financial assets at FVTPL
Financial assets at FVTPL are financial assets held for trading. A financial asset is classified in this
category if it is acquired or incurred principally for the purpose of selling or repurchasing it in the
near term. Derivatives are also categorised as held for trading unless they are designated as hedges.
See Note 3(i) to the financial statements on derivative financial instruments and hedging activities.
(b) Loans and receivables
Loans and receivables are non-derivative financial assets with fixed or determinable payments that
are not quoted in an active market. They are included in current assets, except for maturities greater
than twelve (12) months after the end of the reporting period. These are classified as non-current
assets.
(c) AFS financial assets
AFS financial assets are non-derivatives that are either designated in this category or not classified
in any of the other categories. They are included in non-current assets unless the investment
matures or management intends to dispose of it within twelve (12) months from the end of the
reporting period.
187
Financial Statements
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(g) Financial assets (continued)
(i) Classification (continued)
(d) HTM financial assets
HTM financial assets are non-derivative financial assets with fixed or determinable payments and
fixed maturities that the Groups and Companys management have the positive intention and ability
to hold to maturity. If the Group and the Company were to sell other than an insignificant amount
of HTM financial assets, the whole category would be tainted and reclassified as AFS. HTM financial
assets are included in non-current assets, except for those with maturities less than twelve (12)
months from the end of the reporting period, which are classified as current assets.
(ii) Recognition and initial measurement
Regular purchases and sales of financial assets are recognised on the trade-date, the date on which the
Group and the Company commit to purchase or sell the asset.
Financial assets are initially recognised at fair value plus transaction costs for all financial assets not
carried at FVTPL. Financial assets carried at FVTPL are initially recognised at fair value and transaction
costs are expensed in profit or loss.
(iii) Subsequent measurement gains and losses
AFS financial assets and financial assets at FVTPL are subsequently carried at fair value. Loans and
receivables and HTM financial assets are subsequently carried at amortised cost using the effective
interest method.
Changes in the fair values of financial assets at FVTPL, including the effects of currency translation are
recognised in profit or loss in the period in which the changes arise.
Changes in the fair value of AFS financial assets are recognised in other comprehensive income, except
for impairment losses (see accounting policy Note 3(g)(iv)(b)) and foreign exchange gains and losses on
monetary assets. The exchange differences on monetary assets are recognised in profit or loss, whereas
exchange differences on non-monetary assets are recognised in other comprehensive income as part of
fair value change.
(iv) Subsequent measurement Impairment of financial assets
(a) Assets carried at amortised cost
The Group and the Company assess at the end of the reporting period whether there is objective
evidence that a financial asset or group of financial assets is impaired. A financial asset or a group
of financial assets is impaired and impairment losses are incurred only if there is objective evidence
of impairment as a result of one or more events that occurred after the initial recognition of the
asset (a loss event) and that loss event (or events) has an impact on the estimated future cash
flows of the financial asset or group of financial assets that can be reliably estimated.
Axiata Group Berhad (242188-H) Advancing Asia
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annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(g) Financial assets (continued)
(iv) Subsequent measurement Impairment of financial assets (continued)
(a) Assets carried at amortised cost (continued)
The criteria that the Group and the Company use to determine that there is objective evidence of
an impairment loss include:
Significant financial oifficulty of th issur or obligor,
/ brach of contract, such as a ofault or olinquncy in intrst or principal paynnts,
Th Group, for cononic or lgal rasons rlating to th borrowr`s financial oifficulty, granting
to the borrower a concession that the lender would not otherwise consider;
lt bcons probabl that th borrowr will ntr bankruptcy or othr financial rorganisation,
Disapparanc of an activ narkt for that financial asst bcaus of financial oifficultis, or
Obsrvabl oata inoicating that thr is a nasurabl ocras in th stinato futur cash
flows from a portfolio of financial assets since the initial recognition of those assets, although the
decrease cannot yet be identified with the individual financial assets in the portfolio, including:
(i) adverse changes in the payment status of borrowers in the portfolio; and
(ii) national or local economic conditions that correlate with defaults on the assets in the
portfolio.
The amount of the loss is measured as the difference between the assets carrying amount and the
present value of estimated future cash flows (excluding future credit losses that have not been
incurred) discounted at the financial assets original effective interest rate. The assets carrying
amount of the asset is reduced and the amount of the loss is recognised in profit or loss. If loans
and receivables or a HTM investment has a variable interest rate, the discount rate for measuring
any impairment loss is the current effective interest rate determined under the contract. As a
practical expedient, the Group and the Company may measure impairment on the basis of an
instruments fair value using an observable market price.
If, in a subsequent period, the amount of the impairment loss decreases and the decrease can be
related objectively to an event occurring after the impairment was recognised (such as an
improvement in the debtors credit rating), the reversal of the previously recognised impairment loss
is recognised in profit or loss.
When an asset is uncollectible, it is written off against the related accumulated impairment losses
account. Such assets are written off after all the necessary procedures have been completed and
the amount of the loss has been determined.
(b) Assets classified as AFS
The Group and the Company assess at the end of the reporting period whether there is objective
evidence that a financial asset or a group of financial assets is impaired.
For debt securities, the Group and the Company uses criteria and measurement of impairment loss
applicable for assets carried at amortised cost above. If, in a subsequent period, the fair value of
a debt instrument classified as AFS increases and the increase can be objectively related to an
event occurring after the impairment loss was recognised in profit or loss, the impairment loss is
reversed through profit or loss.
189
Financial Statements
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(g) Financial assets (continued)
(iv) Subsequent measurement Impairment of financial assets (continued)
(b) Assets classified as AFS (continued)
In the case of equity securities classified as AFS, in addition to the criteria for assets carried at
amortised cost above, a significant or prolonged decline in the fair value of the security below its
cost is also considered as an indicator that the assets are impaired. If any such evidence exists for
AFS financial assets, the cumulative loss that had been recognised directly in equity is removed from
equity and recognised in profit or loss. The amount of cumulative loss that is reclassified to profit
or loss is the difference between the acquisition cost and the current fair value, less any impairment
loss on that financial asset previously recognised in profit or loss. Impairment losses recognised in
profit or loss on equity instruments classified as AFS are not reversed through profit or loss.
(v) De-recognition
Financial assets are de-recognised when the rights to receive cash flows from the investments have
expired or have been transferred and the Group and the Company have transferred substantially all risks
and rewards of ownership to related party.
Receivables that are factored out to banks and other financial institutions with recourse to the Group
and the Company are not derecognised until the recourse period has expired and the risks and rewards
of the receivables have been fully transferred. The corresponding cash received from the financial
institutions is recorded as borrowings.
(h) Offsetting financial instruments
Financial assets and liabilities are offset and the net amount presented in the statements of financial position
when there is a legally enforceable right to offset the recognised amounts and there is an intention to settle
on a net basis, or realise the asset and settle the liability simultaneously.
(i) Derivative financial instruments and hedging activities
Derivatives are initially recognised at fair value on the date a derivative contract is entered into and are
subsequently re-measured at their fair value.
The method of recognising the resulting gain or loss depends on whether the derivative is designated as a
hedging instrument, and if so, the nature of the item being hedged. The Group and the Company designate
certain derivatives as either:
Hogs of th fair valu of rcogniso assts or liabilitis or a firn connitnnt (fair valu hog),
Hogs of a particular risk associato with a rcogniso asst or liability or a highly probabl forcast
transaction (cash flow hedge); or
Hogs of a nt invstnnt in a forign opration (nt invstnnt hog).
The Group and the Company document at the inception of the transaction, the relationship between hedging
instruments and hedged items, as well as its risk management objectives and strategy for undertaking various
hedging transactions. The Group and the Company also document its assessment, both at hedge inception
and on an ongoing basis, of whether the derivatives that are used in hedging transactions are highly effective
in offsetting changes in fair values or cash flows of hedged items.
Axiata Group Berhad (242188-H) Advancing Asia
190
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(i) Derivative financial instruments and hedging activities (continued)
The fair values of various derivative instruments used for hedging purposes are disclosed in Note 19 to the
financial statements. Movements on the hedging reserve in other comprehensive income are shown in the
statement of changes in equity of the financial statements. The full fair value of a hedging derivative is
classified as a non-current asset or liability when the remaining hedged item is more than twelve (12) months
and as a current asset or liability when the remaining maturity of the hedged item is less than twelve (12)
months. Trading derivatives are classified as a current asset or liability.
(a) Fair value hedge
Changes in the fair value of derivatives that are designated and qualify as fair value hedges are recorded
in the profit or loss, together with any changes in the fair value of the hedged asset or liability that are
attributable to the hedged risk. The Group and the Company only apply fair value hedge accounting for
hedging fixed interest risk on borrowings. The gain or loss relating to the effective portion of cross
currency interest rate swaps hedging fixed rate borrowings is recognised in the profit or loss within
finance costs. The gain or loss relating to the ineffective portion is recognised in the profit or loss within
other gains/(losses) - net. Changes in the fair value of the hedge fixed rate borrowings attributable to
interest rate risk are recognised in the profit or loss within finance costs.
If the hedge no longer meets the criteria for hedge accounting, the adjustment to the carrying amount
of a hedged item for which the effective interest method is used and is amortised to profit or loss over
the period to maturity.
(b) Cash flow hedge
The effective portion of changes in the fair value of derivatives that are designated and qualify as cash
flow hedges is recognised in other comprehensive income. The gain or loss relating to the ineffective
portion is recognised immediately in the profit or loss within other gains/(losses) net.
Amounts accumulated in equity are reclassified to profit or loss in the periods when the hedged item
affects profit or loss (for example, when the forecast sale that is hedged takes place). The gain or loss
relating to the effective portion of interest rate swaps hedging variable rate borrowings is recognised in
the profit or loss within finance costs. The gain or loss relating to the ineffective portion is recognised
in the profit or loss within other gains/(losses) net. However, when the forecast transaction that is
hedged, results in the recognition of a non-financial asset, the gains and losses previously deferred in
equity are transferred from equity and included in the initial measurement of the cost of the asset. The
deferred amounts are ultimately recognised in cost of goods sold in the case of inventory or in
depreciation in the case of PPE.
When a hedging instrument expires or is sold, or when a hedge no longer meets the criteria for hedge
accounting, any cumulative gain or loss existing in equity at that time remains in equity and is recognised
when the forecast transaction is ultimately recognised in the profit or loss. When a forecast transaction
is no longer expected to occur, the cumulative gain or loss that was reported in equity is immediately
transferred to the profit or loss within other gains/(losses) net.
191
Financial Statements
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(i) Derivative financial instruments and hedging activities (continued)
(c) Net investment hedge
Hedges of net investments in foreign operations are accounted for similarly to cash flow hedges.
Any gain or loss on the hedging instrument relating to the effective portion of the hedge is recognised
in other comprehensive income. The gain or loss relating to the ineffective portion is recognised
immediately in the profit or loss within other gains/(losses) net.
Gains and losses accumulated in equity are included in the profit or loss when the foreign operation is
partially disposed of or sold.
(j) Inventories
Inventories are stated at lower of cost and net realisable value.
Cost is determined on a weighted average basis and comprises all cost of purchase and other cost incurred
in bringing the inventories to their present location.
Net realisable value represents the estimated selling price in the ordinary course of business, less all estimated
costs to completion and applicable variable selling expenses. In arriving at the net realisable value, due
allowance is made for all obsolete and slow moving items.
Inventories include telecommunication equipment and maintenance spares acquired for the purpose of
replacing damaged or faulty plant or spares and supplies to be used in constructing and maintaining the
network.
(k) Trade and other receivables
Trade receivables are amounts due from customers for goods sold or services performed in the ordinary course
of business. If collection is expected in one (1) year or less (or in the normal operating cycle of the business if
longer), they are classified as current assets. Otherwise, they are presented as non-current assets.
Trade receivables are recognised initially at fair value and subsequently measured at amortised cost using the
effective interest method, less accumulated impairment losses.
(l) Cash and cash equivalents
For the purpose of the statements of cash flows, cash and cash equivalents comprise cash on hand, deposits
held at call with banks, other short term, highly liquid investments with original maturities of three (3) months
or less and bank overdrafts. Deposits held as pledged securities for term loans granted are not included as
cash and cash equivalents.
Bank overdrafts are included within borrowings in current liabilities in the statement of financial position.
Axiata Group Berhad (242188-H) Advancing Asia
192
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(m) Trade and other payables
Trade payables are obligations to pay for goods or services that have been acquired in the ordinary course
of business from suppliers. Accounts payable are classified as current liabilities if payment is due within one
(1) year or less (or in the normal operating cycle of the business if longer). If not, they are presented as non-
current liabilities.
Trade and other payables are recognised initially at fair value and subsequently measured at amortised cost
using the effective interest method.
(n) Borrowings
Borrowings are recognised initially at fair value, net of transaction costs incurred. In subsequent periods,
borrowings are stated at amortised cost using the effective interest method; any difference between proceeds
(net of transaction costs) and the redemption value is recognised in the profit or loss over the period of the
borrowings.
Interest, dividends, losses and gains relating to a financial instrument, or a component part, classified as a
liability is reported within finance cost in the profit or loss.
Borrowings are classified as current liabilities unless the Group and the Company have an unconditional right
to defer settlement of the liability for at least twelve (12) months after the end of the reporting period.
Borrowing costs incurred to finance the construction of PPE are capitalised as part of the cost of the assets
during the period of time that is required to complete and prepare the qualified asset for its intended use. All
other borrowing costs are expensed off.
(o) Current and deferred tax
The tax expense for the period comprises current and deferred tax. Tax is recognised in the profit or loss,
except to the extent that it relates to items recognised in other comprehensive income or directly in equity.
In this case, the tax is also recognised in other comprehensive income or directly in equity respectively.
The current income tax charge is calculated on the basis of the tax laws enacted or substantively enacted at
the end of the reporting period in the countries where the Company and its subsidiaries operate and generate
taxable income.
Management periodically evaluates positions taken in tax returns with respect to situations in which applicable
tax regulation is subject to interpretation. It establishes provisions where appropriate on the basis of amounts
expected to be paid to the tax authorities.
Deferred tax is recognised, using the liability method, on temporary differences arising between the tax bases
of assets and liabilities and their carrying amounts in the consolidated financial statements. However, deferred
tax liabilities are not recognised if they arise from the initial recognition of goodwill; deferred income tax is
not accounted for if it arises from initial recognition of an asset or liability in a transaction other than a
business combination that at the time of the transaction affects neither accounting nor taxable profit or loss.
Deferred income tax is determined using tax rates (and laws) that have been enacted or substantially enacted
by the end of the reporting period and are expected to apply when the related deferred income tax asset
is realised or the deferred income tax liability is settled.
193
Financial Statements
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(o) Current and deferred tax (continued)
Deferred tax is provided on temporary differences arising on investments in subsidiaries and associates,
except for deferred tax liability where the timing of the reversal of the temporary difference is controlled by
the Group and it is probable that the temporary difference will not reverse in the foreseeable future.
Deferred tax assets and liabilities are offset when there is a legally enforceable right to offset current tax
assets against current tax liabilities and when the deferred income taxes assets and liabilities relate to income
taxes levied by the same taxation authority on either the same taxable entity or different taxable entities
where there is an intention to settle the balances on a net basis.
Deferred tax assets are recognised only to the extent that it is probable that future taxable profit will be
available against which the temporary differences can be utilised.
Tax benefit from investment tax incentive is recognised when the tax credit is utilised and no deferred tax
asset is recognised when the tax credit is claimed.
(p) Provisions
(i) Provision for liabilities
Provisions are recognised when the Group and the Company have a present legal or constructive
obligation as a result of past events, when it is probable that an outflow of resources will be required to
settle the obligation, and when a reliable estimate of the amount can be made. Where the Group and
the Company expect a provision to be reimbursed (for example, under an insurance contract), the
reimbursement is recognised as a separate asset but only when the reimbursement is virtually certain.
Provisions are not recognised for future operating losses.
Provision for liabilities is mainly provisions for dismantling, removal or restoration. Provisions are reviewed
at the end of the reporting period and adjusted to PPE to reflect the current best estimation. Where the
time value of money is material, the amount of a provision is the present value of the future period
expenditure expected to be required to settle the obligation.
(ii) Other provisions
Where there are a number of similar obligations, the likelihood that an outflow will be required in a
settlement is determined by considering the class of obligations as a whole. A provision is recognised
even if the likelihood of an outflow with respect to any one item included in the same class of obligations
may be small.
Provisions are measured at the present value of the expenditures expected to be required to settle the
obligation using a pre-tax rate that reflects current market assessments of the time value of money and
the risks specific to the obligation. The increase in the provision due to passage of time is recognised as
finance cost.
Axiata Group Berhad (242188-H) Advancing Asia
194
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(q) Contingent liabilities and contingent assets
The Group does not recognise a contingent liability but discloses its existence in the financial statements. A
contingent liability is a possible obligation that arises from past events whose existence will be confirmed by
uncertain future events beyond the control of the Group or a present obligation that is not recognised
because it is not probable that an outflow of resources will be required to settle the obligation. A contingent
liability also arises in the extremely rare circumstance where there is a liability that cannot be recognised
because it cannot be measured reliably.
A contingent asset is a possible asset that arises from past events whose existence will be confirmed by
uncertain future events beyond the control of the Group. The Group does not recognise a contingent asset
but discloses its existence where inflows of economic benefits are probable, but not virtually certain.
In the acquisition of subsidiaries by the Group under a business combination, the contingent liabilities assumed
are measured initially at their fair values at the acquisition date, irrespective of the extent of any non-
controlling interest.
The Group recognises separately the contingent liabilities of the acquirers as part of allocating the cost of a
business combination where their fair values can be measured reliably. Where the fair values cannot be
measured reliably, the resulting effect will be reflected in the goodwill arising from the acquisitions.
(r) Share capital
(i) Classification
Ordinary share with discretionary dividends are classified as equity. Other shares are classified as equity
and/or liability according to the economic substance of the particular instrument.
Distribution to holders of a financial instrument classified as an equity instrument is charged directly to
equity.
(ii) Share issue expenses
Incremental external costs directly attributable to the issuance of new shares or options are shown in
equity as a deduction, net of tax from the proceeds.
(iii) Dividend to shareholders of the Company
Dividend distribution to the Companys shareholders is recognised as a liability in the Groups and the
Companys financial statements in the period in which the dividends are approved by the Companys
shareholders.
(s) Leases
A lease is an agreement whereby the lessor conveys to the lessee in return for a payment, or series of
payments, the right to use an asset for an agreed period of time.
195
Financial Statements
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(s) Leases (continued)
Accounting by lessee
(i) Finance leases
Leases of PPE where the Group assumes substantially all the benefits and risks of ownership are classified
as finance leases.
Finance leases are capitalised at the inception of the lease at the lower of the fair value of the leased
asset and the present value of the minimum lease payments. Each lease payment is allocated between
the liability and finance charges so as to achieve a constant periodic rate of interest on the balance
outstanding. The corresponding rental obligations, net of finance charges, are included in payables. The
interest element of the finance lease is charged to the profit or loss over the lease period, so as to
produce a constant periodic rate of interest on the remaining balance of the liability for each period.
PPE acquired under finance leases are depreciated over the estimated useful life of the asset, in
accordance with the annual rates stated in Note 3(c)(ii) to the financial statements as mentioned above.
Where there is no reasonable certainty that the ownership will be transferred to the Group, the asset is
depreciated over the shorter of the lease term or its estimated useful life.
(ii) Operating leases
Leases of assets where a significant portion of the risks and rewards of ownership are retained by the
lessor are classified as operating leases. Payments made under operating leases are charged to the profit
or loss on a straight-line basis over the period of the lease.
Accounting by lessor
(i) Finance leases
When assets are leased out under a finance lease, the present value of the lease payments is recognised
as a receivable. The difference between the gross receivable and the present value of the receivable is
recognised as unearned finance income. Lease income is recognised over the term of the lease using the
net investment method so as to reflect a constant periodic rate of return.
(ii) Operating leases
When assets are leased out under an operating lease, the asset is included in the statements of financial
position based on the nature of the asset. Lease income is recognised over the term for the lease on a
straight-line basis.
(t) Income recognition
The Groups operating revenue comprises the fair value of the consideration received or receivables for the
sale of products and rendering of services net of returns, duties, sales discounts and sales taxes paid, after
eliminating sales within the Group. The Groups and the Companys operating revenues are recognised or
accrued at the time of the provision of the products or services.
Axiata Group Berhad (242188-H) Advancing Asia
196
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(t) Income recognition (continued)
(i) Mobile and interconnect services revenue
Revenue from mobile telephony services are recognised based on actual traffic volume, net of rebates
or discounts.
Revenue from sales of prepaid starter packs and prepaid phone cards are deferred (as disclosed as
deferred revenue in trade and other payables) and recognised as revenue based on the actual use of
the cards, net of service tax and discounts. Any amounts not recognised are deferred, after which such
amounts will be recognised as revenue.
Revenue from interconnection with other operators is recognised on the basis of actual recorded call
traffic.
(ii) Lease of passive infrastructure
Income from lease of passive infrastructure is recognised on an accrual basis based on prices agreed with
customers.
(iii) Interest income
Interest income is recognised on a time-proportion basis using the effective interest method. When a
receivable is impaired, the Group and the Company reduce the carrying amount to its recoverable
amount, being the estimated future cash flow discounted at the original effective interest rate of the
instrument, and continues unwinding the discount as interest income. Interest income on impaired loans
is recognised using original effective interest rate.
(iv) Dividend income
Dividend income from investment in subsidiaries, jointly controlled entities, associates and other
investments is recognised when a right to receive payment is established. This applies even if they are
paid out of pre-acquisition profits. However, the investment may need to be tested for impairment as a
consequence.
(v) Technical and management services fees
Technical and management services fees comprise of fees for provision of support services to certain
subsidiaries, which are recognised on an accrual basis.
(vi) Other revenues
All other revenues are recognised net of rebates or discounts upon the rendering of services or sale of
products, when the transfers of risks and rewards have been completed.
(u) Employee benefits
(i) Short term employee benefits
Wages, salaries, paid annual leave, bonuses and non-monetary benefits are accrued in the period in which
the associated services are rendered by employees of the Group and the Company.
197
Financial Statements
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(u) Employee benefits (continued)
(ii) Contribution to Employees Provident Fund (EPF)
The Groups and the Companys contributions to EPF are charged to the profit or loss in the period to
which they relate. Once the contributions have been paid, the Group and the Company have no further
payment obligations. Prepaid contributions are recognised as an asset to the extent that a cash refund
or a reduction in the future payments is available.
(iii) Termination benefits
Termination benefits are payable whenever an employees employment is terminated before the normal
retirement date or whenever an employee accepts voluntary redundancy in exchange for these benefits.
The Group and the Company recognise termination benefits when it is demonstrably committed to either
terminate the employment of current employees according to a detailed formal plan without possibility
of withdrawal or to provide termination benefits as a result of an offer made to encourage voluntary
redundancy. Benefits falling due more than twelve (12) months after the end of the reporting period are
discounted to present value.
(iv) Share-based compensation
The Group and the Company operate an equity-settled, share-based compensation plan for its employees
which are Employee Share Option Scheme (ESOS) and Restricted Share Plan (RSP).
Employee services received in exchange for the grant of the share options and/or restricted share
awards (RSA) are recognised as an expense in the profit or loss over the vesting period of the grant,
with a corresponding increase in equity.
The total amount to be expensed over the vesting period is determined by reference to the fair value
of the share options and/or RSA granted:
including any market performance conditions;
excluding the impact of any service and non-market performance vesting conditions (for example,
profitability, sales growth targets and remaining an employee of the entity over a specified time period);
and
excluding the impact of any non-vesting conditions (for example, the requirement for employees to save).
Non-market vesting conditions are included in the assumptions about the number of options and/or RSA that
are expected to vest. At the end of reporting period, the Group and the Company revise its estimates of
the number of share options and/or RSA that are expected to vest. It recognises the impact of the revision
of original estimates, if any, in the profit or loss, with a corresponding adjustment to equity.
The proceeds received net of any directly attributable transaction costs are credited to share capital (nominal
value) and share premium when the options are exercised.
Recharges made by the Company in respect of options and/or RSA granted to subsidiaries are accounted
for as a reduction in equity and an increase in the investment in subsidiaries.
(v) Other long term employee benefits
Other long-term employee benefits such as deferred compensation paid twelve (12) months or more after
service period are calculated based on the Groups and the Companys policy using the same methodology
as other post employment benefits.
Axiata Group Berhad (242188-H) Advancing Asia
198
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(v) Deferred revenue
Deferred revenue comprises:
(i) The unutilised balance of airtime and access fee in respect of prepaid cards sold to customers. Such
revenue amounts are recognised as revenue upon utilisation of airtime and activation of access right by
the customer.
(ii) The value of advance billings made to customers in respect of the rental of fibre optic network. Such
amounts are recognised as revenue systematically over the period covered by the advance billings.
(w) Subscriber acquisition costs
Subscriber acquisition costs incurred in providing the customer a free or subsidised handset, provided the
customer signs a non cancellable contract for a predetermined contractual period, are amortised over the
contractual period on a straight line method.
Subscriber acquisition costs are assessed at each reporting date whether there is any indication that the
subscriber acquisition cost may be impaired.
Other subscriber acquisition costs under usage contracts less than one (1) year are recognised in the profit or
loss as incurred.
(x) Indefeasible right of use (IRU)
The Group has entered into certain IRU agreements with its customers. An IRU is a right to use a specified
amount of capacity for a specific time period that cannot be revoked or voided. Such agreements are
accounted for either as lease or service transactions.
Those IRU agreements that provide the lessee with exclusive right to the purchased capacity and limit the
purchased capacity to a specified fibre are accounted as lease transactions. Other IRUs are accounted for as
service contracts.
IRU agreements that transfer substantially all the risks and rewards of ownership to the lessee are classified
as sale-type leases. All other IRU leases are classified as operating leases.
(y) Foreign currencies
(i) Functional and presentation currency
Items included in the financial statements of each of the Groups entities are measured using the currency
of the primary economic environment in which the entity operates. The consolidated financial statements
are presented in RM, which is the Companys functional and presentation currency.
199
Financial Statements
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(y) Foreign currencies (continued)
(ii) Transactions and balances
Foreign currency transactions are translated into the functional currency using the exchange rates
prevailing at the dates of the transactions or valuation where items are remeasured. Foreign exchange
gains and losses resulting from the settlement of such transactions and from the translation at year-end
exchange rates of monetary assets and liabilities (inclusive of advances to subsidiaries treated as quasi-
investments) denominated in foreign currencies are recognised in the net profit for the financial year,
except when deferred in other comprehensive income as qualifying cash flow hedges and qualifying net
investment hedges.
Foreign exchange gains and losses that relate to borrowings and cash and cash equivalents are presented
in the profit or loss within finance income or cost. All other foreign exchange gains and losses are
presented in profit or loss within foreign exchange (losses)/gains.
Changes in the fair value of monetary securities denominated in foreign currency classified as AFS are
analysed between translation differences resulting from changes in the amortised cost of the security and
other changes in the carrying amount of the security. Translation differences related to changes in
amortised cost are recognised in the profit or loss for the financial year, and other changes in carrying
amount are recognised in other comprehensive income.
(iii) Group companies (Consolidated financial statements)
The results and financial position of all the Group entities (none of which has the currency of a
hyperinflationary economy) that have a functional currency different from the presentation currency are
translated into the presentation currency as follows:
assts ano liabilitis for ach statnnt of financial position prsnto ar translato at th closing
rate at the date of that statements of financial position;
incon ano xpnss for ach statnnts of conprhnsiv incon ar translato at avrag
exchange rates (unless this average is not a reasonable approximation of the cumulative effect of the
rates prevailing on the transaction dates, in which case income and expenses are translated at the
rate on the dates of the transactions); and
all rsulting xchang oiffrncs ar rcogniso as a sparat conponnt of othr conprhnsiv
income.
On consolidation, exchange differences arising from the translation of the net investment in foreign
operations are taken to other comprehensive income. When a foreign operation is partially disposed of
or sold, exchange differences that were recorded in equity are recognised in the profit or loss as part
of the gain or loss on sale.
Exchange differences arising on a monetary item that forms part of a reporting entitys net investment
in a foreign operation is recognised in profit or loss in the separate financial statements of the reporting
entity or the individual financial statements of the foreign operation, as appropriate. In the consolidated
financial statements, such exchange differences are recognised initially in other comprehensive income
and reclassified from equity to profit or loss on disposal of the net investment.
Axiata Group Berhad (242188-H) Advancing Asia
200
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
(y) Foreign currencies (continued)
(iii) Group companies (Consolidated financial statements) (continued)
Goodwill and fair value adjustments arising on the acquisition of a foreign entity completed on or after
1 January 2006 are treated as assets and liabilities of the foreign entity and are recorded in the functional
currency of the foreign entity and translated at the exchange rate prevailing at the end of the reporting
period. For acquisition of foreign entities completed prior to 1 January 2006, goodwill and fair value
adjustments continue to be recorded at the exchange rates at the respective date of acquisitions.
(z) Segment reporting
Operating segments are reported in a manner consistent with the internal reporting provided to the Chief
Operating Decision maker. The Chief Operating Decision maker, who is responsible for allocating resources and
assessing performance of the operating segments, has been identified as the Board of Directors that makes
strategic decisions.
(aa) Non-current assets (or disposal groups) held-for-sale
Non-current assets (or disposal groups) are classified as assets/liabilities directly associated with non-current
assets classified as held-for-sale when their carrying amount is to be recovered principally through a sale
transaction and a sale is considered highly probable. They are stated at the lower of carrying amount and
FVLCS if their carrying amount is to be recovered principally through a sale transaction rather than through
continuing use and a sale is considered highly probable.
(ab) Government grants
As a Universal Service Provider (USP), the Group is entitled to claim certain qualified expenses from the
relevant authorities in relation to USP projects. The claim qualifies as a government grant and is recognised
at fair value where there is a reasonable assurance that the grant will be received and the Group will comply
with all attached conditions.
Government grants relating to costs are recognised in the profit of loss over the period necessary to match
them with the costs they are intended to compensate.
Government grants relating to the purchase of assets are included in non-current liabilities as deferred income
and are credited to the profit or loss on the straight line basis over the expected life of the related assets.
4. CRITICAL ACCOUNTING ESTIMATES AND JUDGEMENTS
Estimates and judgements are continually evaluated by the Directors and are based on historical experience and
other factors, including expectations of future events that are believed to be reasonable under the
circumstances.
(a) Critical judgements in applying the Groups and Companys accounting policies
In determining and applying accounting policies, judgement is often required in respect of items where the
choice of specific policy could materially affect the reported results and financial position of the Group and
the Company. The following accounting policies require subjective judgements, often as a result of the need
to make estimates about the effect of matters that are inherently uncertain.
201
Financial Statements
4. CRITICAL ACCOUNTING ESTIMATES AND JUDGEMENTS (CONTINUED)
(a) Critical judgements in applying the Groups and Companys accounting policies (continued)
Intangible assets Licences
The Group has applied judgement in determining the treatment of the annual fees payable over ten (10) years
in respect of a 3G spectrum license granted to a foreign subsidiary. The annual fee is charged to the profit
or loss when incurred based on managements judgement that future annual fees will no longer be payable
upon the decision by the subsidiary to return the license. The Group considers the annual payment to be
usage fees based on interpretation of the license conditions, written confirmation from the Directorate General
of Post and Telecommunication, Indonesia and current financial year assessment of 3G operations. The annual
fees are therefore not considered part of the acquisition cost of the license.
Should the regulations and conditions with regards to the payment of the annual fees be amended in the
future with the consequence that payment of the remaining outstanding annual fees cannot be avoided upon
the subsidiary surrendering the license, the Group will recognise an intangible asset and a corresponding
liability at the present value of the remaining annual fees at that point in time.
(b) Critical accounting estimates and assumptions
The Group makes estimates and assumptions concerning the future. The resulting accounting estimates will,
by definition, rarely equal the related actual results. The Group, and to a large extent the activities, are
governed by the legal, regulatory and business environment in the countries which the Group operates in and
which the Group has investments in. The business of the Group is subject to a number of risks, many of which
are beyond the Groups control.
The main risks relating to the Groups business are as follows:
- Increasing competition in the countries the Group operates in
- Challenges in expanding business in certain emerging markets
- Political and social developments in the region the Group operates in
- Significant expansion of capital investments required
- Difficulties in developing new products and services at competitive prices
To enhance the information content of the estimates, certain key variables that are anticipated to have
material impact to the Groups results and financial position are tested for sensitivity to changes in the
underlying parameters. The estimates and assumptions that have a significant risk of causing a material
adjustment to the carrying amounts of assets and liabilities within the next year are mentioned below.
(i) Impairment assessment of goodwill
The Group tests goodwill for impairment annually in accordance with its accounting policy and whenever
events or change in circumstances indicate that this is necessary within the financial year. Recoverable
amount is measured at the higher of the FVLCS for that asset and its VIU.
The recoverable amounts of certain CGUs have been determined based on VIU calculations. These
calculations require the use of estimates. The calculations are inherently judgemental and susceptible to
change from period to period because they require the Group to make assumptions about revenue
growth, exchange rates, an appropriate discount rate and terminal growth rate.
The market price (FVLCS) of the Groups quoted subsidiaries were utilised in determining the recoverable
amount of the quoted subsidiaries.
The assumptions used, results and sensitivity of the impairment assessment of goodwill are disclosed in
Note 24(a) to the financial statements.
Axiata Group Berhad (242188-H) Advancing Asia
202
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
4. CRITICAL ACCOUNTING ESTIMATES AND JUDGEMENTS (CONTINUED)
(b) Critical accounting estimates and assumptions (continued)
(ii) Impairment assessment of PPE and investments
The Group and the Company assess impairment of the assets or CGUs mentioned above whenever the
events or changes in circumstances indicate that the carrying amount of an asset or CGU may not be
recoverable i.e. the carrying amount of the asset is more than the recoverable amount. Recoverable
amount is measured at the higher of the FVLCS for that asset or CGU and its VIU.
Projected future cash flows used in impairment testing of the assets or CGUs mentioned above are based
on Groups and Companys estimates calculated based on historical, sector and industry trends, general
market and economic conditions, changes in technology and other available information.
The recoverable amounts of the asset or CGUs have been determined based on VIU calculations. These
calculations require the use of estimates. The calculations are inherently judgemental and susceptible to
change from period to period because they require the Group and the Company to make assumptions
about revenue growth, exchange rates, an appropriate discount rate and terminal growth rate.
The assumptions used, results and sensitivity of the impairment assessments of investments in subsidiaries
and an associate are disclosed in Note 27 and Note 28 to the financial statements respectively.
(iii) Estimated useful lives of PPE
The Group reviews the estimated useful lives of PPE based on factors such as business plan and
strategies, expected level of usage and future technological developments at the end of each reporting
period. Future results of operations could be materially affected by changes in these estimates brought
about by changes in the factors mentioned. A reduction in the estimated useful lives of PPE would
increase the recorded depreciation charge and decrease the PPE balance.
The impact of the review of the useful lives of PPE is disclosed in Note 25(c) to the financial statements.
(iv) Taxation
Income taxes
The Group and the Company are subject to income tax in numerous jurisdictions. Judgement is involved
in determining the group-wide provision for income taxes. There are certain transactions and computations
for which the ultimate tax determination is uncertain during the ordinary course of business. The Group
and the Company recognise liabilities for tax matters based on estimates of whether additional taxes will
be due. If the final outcome of these tax matters result in a difference in the amounts initially recognised,
such differences will impact the income tax and/or deferred tax provisions in the period in which such
determination is made.
Tax benefit from investment tax incentive is recognised when the tax credit is utilised and no deferred
tax asset is recognised when the tax credit is claimed.
Deferred tax assets
Deferred tax asset is recognised to the extent that it is probable that future taxable profit will be
available against which temporary differences can be utilised. This involves judgement regarding future
financial performance of a particular entity in which the deferred tax asset has been recognised.
203
Financial Statements
4. CRITICAL ACCOUNTING ESTIMATES AND JUDGEMENTS (CONTINUED)
(b) Critical accounting estimates and assumptions (continued)
(v) Contingent liabilities
Determination of the treatment of contingent liabilities is based on the Groups view of the expected
outcome of contingencies after consulting legal counsel for litigation cases and experts internal and external
to the Group for matters in the ordinary course of business. Please refer to Note 36(d) to the financial
statements for legal proceedings that the Group is involved in as at the end of each reporting period.
(vi) Fair value of derivatives and other financial instruments
Certain financial instruments such as investments, derivative financial instruments and certain elements of
borrowings are carried on the statement of financial position at fair value, with changes in fair value
reflected in the profit or loss.
Fair values are estimated by reference in part to published price quotations and in part by using valuation
techniques. The fair value of financial instruments that are not traded in an active market (for example,
over-the-counter derivatives) is determined by using valuation techniques. The Group and the Company
use its judgement to select a variety of methods and make assumptions that are mainly based on market
conditions existing at the end of each financial reporting period. The sensitivity of the fair values of
financial instruments is disclosed in Note 40 to the financial statements.
5. SIGNIFICANT INCORPORATION, ACQUISITIONS, MERGER, DISPOSALS AND DILUTION OF INTERESTS
(a) Incorporation, acquisitions, disposals and dilutions of interests during the financial year
(i) Incorporation of Dialog Business Services (Private) Ltd (DBS) and partial disposal
On 21 January 2011, a wholly-owned subsidiary of the Dialog Axiata Plc (Dialog) incorporated a new
wholly-owned subsidiary, named Dialog Business Services (Private) Ltd (DBS) for the purpose of
carrying out information technology enabled services. On 3 May 2011, Dialog signed an agreement with
Firstsource Solution Limited (FSL) and transferred 74% of its stake in DBS to FSL and holds 26% with
effect from 13 May 2011. As a result, DBS was renamed as Firstsource Dialog Solution (Private) Limited
and became an associate of Dialog effective on that date.
The above transaction has no significant impact to the Group during the financial year.
(ii) Incorporation of Axiata Foundation (AF)
On 6 April 2011, AF, a company limited by guarantee was incorporated under the Companies Act 1965,
with the first two (2) members being Axiata and its wholly-owned subsidiary Celcom Axiata Berhad
(Celcom) for the purpose of developing and nurturing talent pool and fostering, developing and
improving education.
The incorporation above has no significant impact to the Group and the Company during the financial
year.
Axiata Group Berhad (242188-H) Advancing Asia
204
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
5. SIGNIFICANT INCORPORATION, ACQUISITIONS, MERGER, DISPOSALS AND DILUTION OF INTERESTS
(CONTINUED)
(a) Incorporation, acquisitions, disposals and dilutions of interests during the financial year (continued)
(iii) Dilution and additional acquisition of equity interest in Idea
From 1 January 2011 up to 5 August 2011, the Groups equity interest in Idea, held through Axiata
Investments 1 (India) Limited (AIL 1) and Axiata Investments 2 (India) Limited (AIL 2), the wholly-
owned subsidiaries of the Group, decreased from 19.10% to 19.08% following the issuance of new
ordinary shares under Ideas ESOS.
On 5 August 2011, AIL 2 acquired an additional 29,776,341 ordinary shares of Idea, representing 0.90%
of the issued and paid-up share capital of Idea for a total consideration of RM205.5 million or USD69.1
million. As a result, the Groups effective equity interest in Idea increased from 19.08% to 19.98%.
From 6 August 2011 up to 31 December 2011, the Groups equity interest in Idea further decreased from
19.98% to 19.96%, following the issuance of new ordinary shares under Ideas ESOS. The Group recognised
a loss on dilution of equity interest amounting to RM8.5 million (2010: Nil) during the financial year.
(iv) Dilution of equity interest in M1 Limited (M1)
During the financial year, the equity interest in M1, held through Axiata Investments (Singapore) Limited
(AIS), a wholly-owned subsidiary of the Company decreased from 29.49% to 29.23% (2010: 29.66% to
29.49%) following the issuance of the shares under M1s ESOS scheme. The Group recognised a loss on
dilution of equity interest amounting to RM11.6 million (2010: RM5.7 million) during the financial year.
(v) Dilution of equity interest in PT XL Axiata Tbk (XL)
The Groups equity interest in XL, decreased from 66.69% to 66.61% following the issuance of new
ordinary shares under XLs Shares Based Compensation Scheme as disclosed in Note 14(c) to the financial
statements.
The dilution has no significant impact to the Group during the financial year.
(b) Acquisitions, merger and disposals in the previous financial year
(i) Additional investment in Tune Talk Sdn Bhd (Tune Talk)
On 22 November 2010, Celcom, a wholly-owned subsidiary of the Company completed the subscription
of a further 1,575,000 ordinary shares of RM1 each in an associate, Tune Talk (Tune Talk Shares) for a
total cash consideration of approximately RM1.6 million. The additional subscription arose from a capital
call resulting in Celcom holding a total of 5,250,000 Tune Talk Shares. This represents 35.00% of the
enlarged issued and paid-up share capital of Tune Talk.
The subscription by Celcom of the additional Tune Talk Shares above did not have any significant impact
to the Group and its shareholding in Tune Talk in the previous the financial year.
205
Financial Statements
5. SIGNIFICANT INCORPORATION, ACQUISITIONS, MERGER, DISPOSALS AND DILUTION OF INTERESTS
(CONTINUED)
(b) Acquisitions, merger and disposals in the previous financial year (continued)
(ii) Merger between Spice Communications Limited (Spice) and Idea Cellular Limited (Idea)
The merger between Spice, a jointly controlled entity of the Group and Idea was completed on 17 March
2010 following the issuance to AIL 2 of 165,650,992 ordinary shares of Indian Rupees (INR) 10 each in
Idea in exchange for 338,063,250 ordinary shares of INR10 each in Spice held by AIL 2. As a result, the
Groups equity interest in Idea has increased from 14.99% to 19.10% (or 19.0% on a fully diluted basis).
On the date of the merger, the fair value of Ideas shares exchanged was RM744.9 million reflecting the
market price of Idea and a gain from the merger of RM173.2 million was recognised in the consolidated
profit or loss. Effectively, the Group ceased to have any equity interest in the jointly controlled entity.
(iii) Partial disposal of equity interest in XL
On 29 March 2010, Axiata Investments (Indonesia) Sdn Bhd (AIISB), a wholly-owned subsidiary of the
Company held via Axiata Investments (Labuan) Limited (AIL), disposed 1,531,440,000 ordinary shares
of IDR100 each in XL, representing 18.00% of the issued and paid-up share capital of XL at a price of
IDR3,300 per ordinary share for a total gross consideration of approximately RM1.8 billion (IDR5,053.8
billion). As a result, the Groups effective equity interest in XL decreased from 86.49% to 68.49%.
The Company had via AIISB on 9 April 2010 disposed an additional 153,144,000 ordinary shares of
IDR100 each in XL at par value, representing 1.80% of the issued and paid-up capital of XL. Accordingly,
the Groups effective equity interest in XL further reduced from 68.49% to 66.69%.
Details of the share of net assets disposed are as follows:
Note 2010
RM000
Net proceeds 35 1,942,571
Goodwill 24 (978,055)
Non-controlling interests (616,208)
Currency translation differences (9,060)
Gain on partial disposal of a subsidiary 9 339,248
(iv) Disposal of equity interest in Samart Corporation Public Company Limited (Samart)
On 23 December 2010, the Group and the Company completed the disposal of its entire shareholding in
an associate, Samart, representing 18.97% of the total issued and paid-up share capital in Samart to the
existing shareholders for a total consideration of RM109.9 million (USD34.8 million). In the previous financial
year, the Group and the Company recognised a gain of approximately RM17.0 million and a loss of RM89.0
million respectively on the disposal of Samart as disclosed in Note 9 to the financial statements.
Axiata Group Berhad (242188-H) Advancing Asia
206
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
6. OPERATING REVENUE
Group Company
2011 2010 2011 2010
RM000 RM000 RM000 RM000
Mobile services 14,235,689 13,609,469
Interconnect services 991,062 1,083,072
Dividend income:
Malaysia 5,190,221
Overseas 2,107 4,757
Lease of passive infrastructure 333,407 282,083
Technical and management services fees 48,418 45,013
Others* 887,779 646,050
Total 16,447,937 15,620,674 50,525 5,239,991
* Others include revenue from leased services, pay television transmission and other data services.
7(a). DEPRECIATION, IMPAIRMENT AND AMORTISATION
Group Company
Note 2011 2010 2011 2010
RM000 RM000 RM000 RM000
Depreciation of:
PPE 25 3,073,642 2,704,395 3,065 2,191
PPE of non-current asset classified
as held-for-sale 15,382
investment properties 26 1 7
Reversal of impairment of PPE 25 (7,818) (14,560)
Impairment of:
PPE 25 15,416 19,463
goodwill 24 49,015
an associate 28 1,085,034
an AFS financial assets 325
subsidiaries 27 145,865
amounts due from subsidiaries 27,30 1,227,988
a long term receivable 29(b) 66,084 66,084
Write off of PPE 25 1,228 1,030
Amortisation of intangible assets 24 48,825 30,689
Others 387 430
Total 3,147,063 3,941,912 3,065 1,442,128
207
Financial Statements
7(b). OTHER OPERATING COSTS
Group Company
2011 2010 2011 2010
RM000 RM000 RM000 RM000
Impairment of trade and other receivables
(Note 32) 85,903 116,391
Business license fees 517,179 498,833
Charges and commissions 65,921 77,566 36 23
Cost of SIM and recharge cards 120,580 126,155
Maintenance 586,863 520,872 133 579
Professional fees 196,501 124,623 38,211 24,385
Rental land and buildings 641,525 514,808 4,154 4,090
Rental equipment 158,322 114,968 203 211
Rental others 53,660 50,400 23 57
Roaming costs 221,215 220,329
Supplies and inventories 228,830 127,697 1,303
Transportation and travelling 76,522 71,472 4,621 6,753
USP/Obligation Contribution 497,497 608,867
Utilities 414,364 386,178 424 130
Others
1
1,177,708 989,654 26,136 20,184
Total 5,042,590 4,548,813 73,941 57,715
1
Others include:
Audit fees:
PricewaterhouseCoopers (PwC) Malaysia 2,071 1,954 1,061 974
Member firm of PwC International Limited* 2,120 2,090
Others 27 33
4,218 4,077 1,061 974
Other fees paid to PwC Malaysia and
member firm of PwC International Limited
Audit related fees
(i)
3,264 3,084 2,097 2,850
Tax and tax related services
(ii)
543 1,606 106 1,112
Other non-audit services
(iii)
2,953 2,259 2,905 2,259
10,978 11,026 6,169 7,195
* Separate and independent legal entity from PwC Malaysia.
(i) Fees incurred in connection with performance of quarterly reviews, agreed-upon procedures and regulatory compliance.
(ii) Fees incurred for assisting the Group in connection with tax compliance and advisory services.
(iii) Fees incurred primarily in relation to due diligences and other advisory services.
In order to maintain the independence of the external auditors, the Audit Committee has determined policies as
to what non-audit services can be provided by external auditors of the Group and the approval processes related
to them. Under these policies and guidelines, non-audit services can be offered by external auditors of the Group
if there are clear efficiencies and value-added benefits to the Group.
Axiata Group Berhad (242188-H) Advancing Asia
208
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
7(c). STAFF COSTS (Including Remuneration of Executive Directors of the Company)
Group Company
Note 2011 2010 2011 2010
RM000 RM000 RM000 RM000
Staff costs excluding Directors:
salaries, allowances, overtime and
bonus 723,964 731,319 41,823 49,645
termination benefits 88,358 23,451
contribution to EPF 69,375 61,042 7,671 3,831
other staff benefits 124,830 116,748 6,659 6,340
ESOS or RSA expense of
the Company 14(a) 49,368 33,807 5,907 4,506
ESOS expense of a subsidiary 14(c) 14,613
Staff costs capitalised in PPE (769) (4,575)
Remuneration of Executive
Directors of the Company 7(d) 9,212 8,986 9,212 8,986
1,078,951 970,778 71,272 73,308
7(d). DIRECTORS REMUNERATION
Group Company
Note 2011 2010 2011 2010
RM000 RM000 RM000 RM000
Remuneration of Executive
Directors of the Company:
salaries, allowances and bonus 5,974 5,939 5,974 5,939
ex-gratia payment 1,000 1,000
contribution to EPF 1,135 1,129 1,135 1,129
ESOS expense of the Company 14(a) 2,103 918 2,103 918
9,212 8,986 9,212 8,986
Remuneration of Non-Executive
Directors of the Company:
fees and allowances 2,449 2,701 2,112 1,807
11,661 11,687 11,324 10,793
Estimated money value of benefits of Directors amounting to RM415,222 (2010: RM412,257) for the Group and the
Company.
209
Financial Statements
8. OTHER (LOSSES)/GAINS NET
Group
2011 2010
RM000 RM000
Fair value (losses)/gains:
Financial assets at FVTPL (2) 3
Derivative financial instruments:
Forward foreign currency contracts 19,904 (6,782)
Cross currency interest rate swaps 22,087 10,257
Interest rate swap contracts 477
Put option on the investment in an associate (47,474) 24,924
(5,006) 28,399
Total (5,008) 28,402
9. OTHER OPERATING INCOME/(LOSS)
Group Company
Note 2011 2010 2011 2010
RM000 RM000 RM000 RM000
Gain on disposal of PPE 15,659 1,852
Gain on disposal of investment
properties 12,157
Gain on partial disposal of a
subsidiary 5(b)(iii) 339,248
Gain/(loss) on disposal of an
associate 5(b)(iv) 16,957 (88,996)
Penalty on breach of contract 10,218 31,526
Bad debt recovered 11,739 11,631
Others 31,216 33,727 1,860 2,485
Total 80,989 434,941 1,860 (86,511)
Axiata Group Berhad (242188-H) Advancing Asia
210
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
10. FINANCE INCOME/(COST)
Group Company
2011 2010 2011 2010
RM000 RM000 RM000 RM000
Finance income
Interest income from deposits, cash and
bank balances 235,781 153,610 80,062 37,808
Finance cost
Other borrowings (404,049) (491,579) (14,966) (18,826)
Profit on Islamic Private Debt Securities (218,760) (169,970) (96,850)
Finance (expense)/income on interest
rate swaps derivative financial instruments:
fair value hedge (19,122) (10,570) (19,122) (10,570)
net investment hedge 3,829 1,011
Finance cost excluding net foreign exchange
(losses)/gains on financing activities (638,102) (671,108) (34,088) (126,246)
Net foreign exchange (losses)/gains on:
financing activities (159,974) 145,354 (21,250) 85,125
fair value hedge (Note 19(g)) 21,250 (36,375) 21,250 (36,375)
Net foreign exchange (losses)/gains
on financing activities (138,724) 108,979 48,750
Total finance cost (776,826) (562,129) (34,088) (77,496)
Net finance (cost)/income (541,045) (408,519) 45,974 (39,688)
11. TAXATION AND ZAKAT
Group Company
2011 2010 2011 2010
RM000 RM000 RM000 RM000
Current taxation:
Malaysian income tax 592,322 490,148 (6,857)
Overseas taxation 343,378 371,294 35 438
935,700 861,442 35 (6,419)
Deferred tax (Note 23) (72,196) 227,716
Total taxation 863,504 1,089,158 35 (6,419)
Zakat 845 845
Taxation and zakat 864,349 1,089,158 880 (6,419)
211
Financial Statements
11. TAXATION AND ZAKAT (CONTINUED)
Group Company
2011 2010 2011 2010
RM000 RM000 RM000 RM000
Current taxation:
Malaysia
Income taxation:
Current year 530,974 505,089
Under/(over) accrual in previous
financial years 61,348 (14,941) (6,857)
592,322 490,148 (6,857)
Overseas
Income taxation:
Current year 345,748 325,771 35 438
(Over)/under accrual in previous
financial years (2,370) 45,523
343,378 371,294 35 438
Deferred taxation:
Net (reversal)/origination of temporary
differences (Note 23) (72,196) 227,716
Total taxation 863,504 1,089,158 35 (6,419)
Zakat 845 845
Total taxation and zakat 864,349 1,089,158 880 (6,419)
The Company has obtained Approved Operational Headquarters status (OHQ) for a period of ten (10) years,
effective on 1 January 2003. In the previous financial year, the Company surrendered the OHQ status.
The current income tax is calculated at the statutory tax rate of 25% of the estimated assessable profit for the
financial year.
Axiata Group Berhad (242188-H) Advancing Asia
212
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
11. TAXATION AND ZAKAT (CONTINUED)
Numerical reconciliation between taxation and the product of accounting profit multiplied by the Malaysian tax rate:
Group Company
2011 2010 2011 2010
RM000 RM000 RM000 RM000
Profit before taxation 3,576,599 3,205,738 63,835 2,775,584
Taxation calculated at the applicable
Malaysian taxation rate of 25% (2010: 25%) 894,150 801,435 15,959 693,896
Tax effects of:
income not subject to tax (35,180) (121,815) (37,644) (1,297,555)
shares of results of jointly controlled
entities and associates (34,436) 950
different tax rates in other countries 64,416 74,462 (317) (714)
tax incentive (122,837)
utilisation of current year business loss (19,598) (19,598)
expenses not deductible for tax purposes 167,079 298,450 29,584 586,185
unrecognised tax losses 7,850 5,094 7,850 4,846
group relief 4,201 13,780
under/(over) accrual of tax (net) (57,940) 30,582 (6,857)
zakat 845 845
Total taxation and zakat 864,349 1,089,158 880 (6,419)
Included in the taxation of the Group are tax savings amounting to RM16.8 million (2010: RM55.1 million) where
group relief is available and tax losses in loss-making entities in a particular year of assessment may be offset
against taxable profits of profitable entities in the same group in the same year of assessment.
12. EARNINGS PER SHARE
(a) Basic earnings per share (EPS)
Basic EPS of the Group is calculated by dividing the profit attributable to owners of the Company by the
weighted average number of ordinary shares of the Company in issue during the financial year.
Group
2011 2010
Profit attributable to owners of the Company (RM000) 2,345,628 1,770,379
Weighted average number of ordinary shares in issue (000) 8,451,437 8,445,154
Basic EPS (sen) 28 21
213
Financial Statements
12. EARNINGS PER SHARE (CONTINUED)
(b) Diluted earnings per share
For the diluted EPS calculation, the weighted average number of ordinary shares in issue is adjusted to
assume conversion of all dilutive potential ordinary shares. The Company has share options and RSA granted
to employees under the Axiata Share Scheme as disclosed in Note 14(a) to the financial statements which are
dilutive potential ordinary shares and is assumed to have been converted into ordinary shares.
In respect of share options over the ordinary shares and RSA of the Company, a calculation is performed to
determine the number of shares that could have been acquired at fair value based on the monetary value of
the subscription rights attached to outstanding share options. The calculation serves to determine the
unexercised share options and RSA outstanding for the purpose of computing the dilution. No adjustment is
made to profit attributable to owners of the Company for the share options and RSA calculation.
Group
2011 2010
Profit attributable to owners of the Company (RM000) 2,345,628 1,770,379
Weighted average number of ordinary shares in issue (000) 8,451,437 8,445,154
Adjusted for ESOS and RSA (000) 35,910 38,279
Weighted average number of ordinary shares for purpose
of computing diluted EPS (000) 8,487,347 8,483,433
Diluted EPS (sen) 28 21
13. SHARE CAPITAL
Group and Company
2011 2010
No. of Nominal No. of Nominal
shares value shares value
000 RM000 000 RM000
Ordinary shares of RM1 each:
Authorised:
At the beginning/end of the financial year 12,000,000 12,000,000 12,000,000 12,000,000
Issued and fully paid-up:
At the beginning of the financial year 8,445,154 8,445,154 8,445,154 8,445,154
Issuance of new shares
exercise of Performance-Based ESOS 21,028 21,028
At the end of the financial year 8,466,182 8,466,182 8,445,154 8,445,154
Axiata Group Berhad (242188-H) Advancing Asia
214
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
13. SHARE CAPITAL (CONTINUED)
During the financial year, the issued and paid-up capital of the Company was increased from RM8,445,154,455
comprising of 8,445,154,455 ordinary shares of RM1 each to RM8,466,182,266 by the issuance of 21,027,811 new
ordinary shares of RM1 each at the issued price of RM1.81 each in conjunction with the exercise of options granted
under the Performance-Based ESOS by the employees of the Company and its subsidiaries as disclosed in Note
14(a) to the financial statements.
The above mentioned ordinary shares rank pari-passu in all respects with the existing ordinary shares of the
Company.
14. EMPLOYEE SHARE OPTION AND SHARE SCHEME
(a) Performance-Based ESOS and RSP [Axiata Share Scheme]
The Performance-Based ESOS of the Company was approved by its shareholders at an EGM held on 24 March
2009 and implemented on 16 April 2009.
On 1 June 2011, the Companys shareholders had, at the Nineteenth (19
th
) AGM of the Company, approved
the amendments to the Bye-Laws of the ESOS to include a RSP. Accordingly, the existing Performance-Based
ESOS was renamed as Axiata Share Scheme.
Effective from 15 July 2011, the Company implemented the Axiata Share Scheme and started to offer eligible
employees the entitlement to receive RSA in the Company on 18 July 2011 instead of ESOS.
The total number of the Performance-Based ESOS granted, percentage exercisable and the vesting period is
as follows:
Options over the Companys shares
Number of Exercise
% of options options price
ESOS Grant date Vesting date exercisable* granted RM
Grant 1(a), 2009
Tranche 1 16 April 2009 15 April 2011 50 34,555,750 1.81
Tranche 2 16 April 2009 15 April 2012 50 34,555,750 1.81
Grant 1(b), 2010**
Tranche 1 18 January 2010 17 January 2012 50 2,088,050 3.15
Tranche 2 18 January 2010 17 January 2013 50 2,088,050 3.15
Grant 2, 2010
Tranche 1 24 February 2010 23 February 2012 50 24,688,750 3.45
Tranche 2 24 February 2010 23 February 2013 50 24,688,750 3.45
Grant 3(a), 2011
Tranche 1 23 February 2011 22 February 2013 50 32,121,450 5.07
Tranche 2 23 February 2011 22 February 2014 50 32,121,450 5.07
* The ESOS granted shall become exercisable only upon the fulfilment of certain performance criteria for the Company and
individuals.
** The 18 January 2010 grant was made to newly hired employees who did not receive the April 2009 grant and have been
confirmed as at 31 December 2009.
215
Financial Statements
14. EMPLOYEE SHARE OPTION AND SHARE SCHEME (CONTINUED)
(a) Performance-Based ESOS and RSP [Axiata Share Scheme] (continued)
The total number of RSA granted, percentage shares exercisable and the vesting period is as follows:
Entitlement over the Companys shares
Number of Reference
% of share shares price
RSA Grant date Vesting date exercisable* granted RM
Grant 3(b), 2011**
Tranche 1 18 July 2011 17 July 2013 50 243,350 5.03
Tranche 2 18 July 2011 17 July 2014 50-100 526,450 5.03
Grant 3(c), 2011**
Tranche 1 30 Nov 2011 29 Nov 2013 50 23,700 5.10
Tranche 2 30 Nov 2011 29 Nov 2014 50-100 183,600 5.10
* The RSA granted shall become vested only upon the fulfilment of certain performance criteria for the Company and individuals
as at vesting date. Senior and top management can only vest the RSP at the end of the third year.
** The 18 July 2011 and 30 November 2011 grant were made to newly hired employees who did not receive the February 2011
ESOS grant and have been confirmed as at 31 December 2011.
The salient terms and conditions of the Axiata Share Scheme are as follows:
(i) Maximum number of new ordinary shares of the Company available under the Axiata Share Scheme
The maximum amount of shares which may be:
(i) Offered for subscription and allotted on the exercise of the total amount of Share Options under
this Axiata Share Scheme; and
(ii) Allotted upon the vesting of RSA under a RSP,
(collectively referred to as Aggregate) shall not be more than 7% of the issued and paidup
ordinary share capital of the Company at any point of time during the duration of this Axiata Share
Scheme.
If the Company undertakes a share buy-back exercise or any other corporate proposal resulting in the
total number of the Companys shares issued and/or to be issued under the Axiata Share Scheme
exceeding 7% of the Companys issued and fully paid-up ordinary share capital, all shares under the
Axiata Share Scheme offered and/or granted prior to the said variation of the issued and paid-up
ordinary share capital of the Company shall remain valid and exercisable in accordance with the provisions
of this Axiata Share Scheme as if that reduction had not occurred.
Axiata Group Berhad (242188-H) Advancing Asia
216
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
14. EMPLOYEE SHARE OPTION AND SHARE SCHEME (CONTINUED)
(a) Performance-Based ESOS and RSP [Axiata Share Scheme] (continued)
(ii) Basis of allocation and maximum allowable allotment
The total number of new ordinary shares of the Company that can be offered and allotted to any Eligible
Employees (as defined in the Bye-Laws in relation to the Axiata Share Scheme shall be at the absolute
discretion of the Board (or the Axiata Share Scheme Committee that has been established to administer
the Axiata Share Scheme from time to time) after taking into consideration such criteria as may be
determined by the Board or the Axiata Share Scheme Committee in its/their absolute discretion.
Further, not more than 50% of the Companys new ordinary shares made available under the Axiata Share
Scheme shall be allocated, in aggregate, to Eligible Employees who are Executive Directors of the
Company or any corporation within the Group or who are in senior management. In addition, not more
than 10% of the Companys new ordinary shares available under the Axiata Share Scheme will be allocated
to any individual Eligible Employee who, either singly or collectively through persons connected with the
Eligible Employees, holds 20% or more of the Companys issued and fully paid-up share capital.
(iii) Eligibility
Any employee of the Group (other than subsidiaries which are dormant) shall be eligible to participate in
the Axiata Share Scheme if the employee, as at the dates of the respective offers of options:
(a) has attained the age of eighteen (18) years;
(b) has entered into a full-term contract of employment with, and is on the payroll of, a corporation
within the Group and whose service has been confirmed;
(c) is not a non-executive or independent Director of the Company; and
(d) fulfils any other criteria as may be set by the Board or the Axiata Share Scheme Committee in its
absolute discretion.
Eligibility under the Axiata Share Scheme does not confer on any Eligible Employee any claim, right to
participate in, or any other right whatsoever under the Axiata Share Scheme, and an Eligible Employee
does not acquire or have any right over, or in connection with, any Share Option or the RSA under this
Axiata Share Scheme unless an Offer has been made by the Board to that Eligible Employee and that
Eligible Employee has accepted the Offer in accordance with the terms of the Offer and the Bye-Laws
governing the Axiata Share Scheme.
(iv) Option price and RSA reference price
The subscription price payable for each of the Companys shares upon exercise of options is the five (5)
day volume weighted average market price of the Companys shares immediately preceding the date of
the Offer and is not lower than the nominal value of the Companys shares.
The reference price at which the Grantees shall be allotted new Shares pursuant to a RSA will be based
on the fair value of the shares on the date of offer, but shall not in any event be lower than the nominal
value of the ordinary shares.
217
Financial Statements
14. EMPLOYEE SHARE OPTION AND SHARE SCHEME (CONTINUED)
(a) Performance-Based ESOS and RSP [Axiata Share Scheme] (continued)
(v) Duration of the Axiata Share Scheme
The Axiata Share Scheme shall be in force for a period of eight (8) years from the effective date of
implementation of the ESOS and RSP, being a date of full compliance with the relevant requirements of
the Main Market Listing Requirements of Bursa Malaysia Securities Berhad (Bursa Securities) in relation
to the initial Long Term Performance Based Share Option Scheme. All Share options, whether or not
exercisable, shall forthwith lapse upon the expiry of the Scheme. All unvested Shares under the RSA
which are not vested shall forthwith lapse upon the expiry of the Scheme on 15 April 2017.
(vi) Retention period
The new ordinary shares of the Company allotted and issued pursuant to the exercise of any Share option
or upon the vesting of RSA under the Axiata Share Scheme will not be subject to any retention period.
(vii) Ranking of the new shares to be issued under the Axiata Share Scheme
The Companys new shares to be issued pursuant to Axiata Share Scheme shall, upon allotment and
issuance, rank pari-passu in all respects with the existing issued shares of the Company except that they
shall not be entitled to any dividend, right, allotment and/or other distribution in respect of which the
entitlement date is before the date of allotment of such new ordinary shares.
Eligible Employees who are residents in Malaysia and who have been granted share options have the option
to elect whether to exercise the options by way of:
(i) Selling Flexibility; or
(ii) To directly subscribe for shares.
Whichever option once selected shall be applicable to the exercise of the options for the full duration of the
Axiata Share Scheme unless otherwise determined by the Board in their sole discretion but subject always to
the provisions of the Bye-Laws and the terms of the Selling Flexibility.
Eligible Employees who are not residents in Malaysia and who have been granted options shall exercise their
options by way of Selling Flexibility for the full duration of the Axiata Share Scheme but subject always to
the provisions of the Bye-Laws and the terms of the Selling Flexibility for Foreign Guarantees.
Axiata Group Berhad (242188-H) Advancing Asia
218
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
14. EMPLOYEE SHARE OPTION AND SHARE SCHEME (CONTINUED)
(a) Performance-Based ESOS and RSP [Axiata Share Scheme] (continued)
The movement during the financial year in the number of options over the new ordinary shares of RM1 each
of the Company, in which the employees of the Group and the Company are entitled to, is as follows:
Fair value
Exercise At At 31 at grant
price 1 January Lapsed/ December date
RM 2011 Granted Exercised forfeited 2011 RM
Group
Grant 1(a), 2009
Tranche 1 1.81 30,613,550 (21,027,811) (973,200) 8,612,539 0.54
Tranche 2 1.81 30,613,550 (973,200) 29,640,350 0.57

61,227,100 (21,027,811) (1,946,400) 38,252,889

Grant 1(b), 2010
Tranche 1 3.15 1,688,750 (236,300) 1,452,450 0.93
Tranche 2 3.15 1,688,750 (236,300) 1,452,450 0.98

3,377,500 (472,600) 2,904,900

Grant 2, 2010
Tranche 1 3.45 23,365,475 (902,150) 22,463,325 1.09
Tranche 2 3.45 23,365,475 (902,150) 22,463,325 1.15

46,730,950 (1,804,300) 44,926,650

Grant 3(a), 2011
Tranche 1 5.07 32,121,450 (1,155,800) 30,965,650 1.05
Tranche 2 5.07 32,121,450 (1,155,800) 30,965,650 1.10

64,242,900 (2,311,600) 61,931,300

Total 111,335,550 64,242,900 (21,027,811) (6,534,900) 148,015,739
219
Financial Statements
14. EMPLOYEE SHARE OPTION AND SHARE SCHEME (CONTINUED)
(a) Performance-Based ESOS and RSP [Axiata Share Scheme] (continued)
Fair value
Exercise At At 31 at grant
price 1 January Lapsed/ December date
RM 2011 Granted Exercised forfeited 2011 RM
Company
Grant 1(a), 2009
Tranche 1 1.81 3,464,800 (1,262,550) (236,100) 1,966,150 0.54
Tranche 2 1.81 3,464,800 (236,100) 3,228,700 0.57

6,929,600 (1,262,550) (472,200) 5,194,850

Grant 1(b), 2010
Tranche 1 3.15 675,400 (149,400) 526,000 0.93
Tranche 2 3.15 675,400 (149,400) 526,000 0.98

1,350,800 (298,800) 1,052,000

Grant 2, 2010
Tranche 1 3.45 3,767,625 (239,750) 3,527,875 1.09
Tranche 2 3.45 3,767,625 (239,750) 3,527,875 1.15

7,535,250 (479,500) 7,055,750

Grant 3(a), 2011
Tranche 1 5.07 4,219,600 (84,050) 4,135,550 1.05
Tranche 2 5.07 4,219,600 (84,050) 4,135,550 1.10

8,439,200 (168,100) 8,271,100

Total 15,815,650 8,439,200 (1,262,550) (1,418,600) 21,573,700
Axiata Group Berhad (242188-H) Advancing Asia
220
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
14. EMPLOYEE SHARE OPTION AND SHARE SCHEME (CONTINUED)
(a) Performance-Based ESOS and RSP [Axiata Share Scheme] (continued)
The movement during the financial year in the number of RSA shares of RM1 each of the Company, in which
the employees of the Group and the Company are entitled to, is as follows:
Fair value
Reference At At 31 at grant
price 1 January December date
RM 2011 Granted Exercised Forfeited 2011 RM

Group
Grant 3(b), 2011
Tranche 1 5.03 243,350 243,350 4.21
Tranche 2 5.03 526,450 526,450 3.90

769,800 769,800

Grant 3(c), 2011
Tranche 1 5.10 23,700 23,700 4.15
Tranche 2 5.10 183,600 183,600 3.74

207,300 207,300

Total 977,100 977,100

Company
Grant 3(b), 2011
Tranche 1 5.03 12,700 12,700 4.21
Tranche 2 5.03 250,800 250,800 3.90

263,500 263,500

Grant 3(c), 2011
Tranche 1 5.10 4,550 4,550 4.15
Tranche 2 5.10 156,550 156,550 3.74

161,100 161,100

Total 424,600 424,600

221
Financial Statements
14. EMPLOYEE SHARE OPTION AND SHARE SCHEME (CONTINUED)
(a) Performance-Based ESOS and RSP [Axiata Share Scheme] (continued)
The fair value of the Performance-based ESOS granted in which FRS 2 applies, were determined using the
Black-Scholes valuation model. The significant inputs in the model are as follows:
Options over the Companys shares
Grant 1(a) Grant 1(b) Grant 2 Grant 3(a)
Exercise price RM1.81 RM3.15 RM3.45 RM5.07
Option expected term:
Tranche 1 5.0 years 4.5 years 4.5 years 4.0 years
Tranche 2 5.5 years 5.0 years 5.0 years 4.5 years
Weighted average share price at
grant date RM1.81 RM3.15 RM3.45 RM5.07
Expected dividend yield 1% 1% 1% 2%
Risk free interest rates (Yield of Malaysian
Government securities) 3.0%-3.7% 3.0%-3.7% 3.0%-3.9% 3.3%-3.6%
Expected volatility 31.3%* 31.1%* 34.4% 24.7%
* The expected volatility rate of the Companys options was derived after considering the pattern and level
of historical volatility of entities in the same industry since the Company did not have sufficient information
on historical volatility as it was only listed on the Bursa Securities on 28 April 2008.
The fair value of the RSA granted in which FRS 2 applies, were determined using the Monte Carlo valuation
model. The significant inputs in the model are as follows:
Entitlement over the Companys shares
Grant 3(b) Grant 3(c)
Reference price RM5.03 RM5.10
Valuation date 18 July 2011 30 Nov 2011
Vesting date:
Tranche 1 17 July 2013 29 Nov 2013
Tranche 2 17 July 2014 29 Nov 2014
Closing share price at grant date RM5.03 RM5.10
Expected dividend yield 2.54% 3.12%
Risk free rate (Yield of Malaysian Government Securities) 3.19%-3.32% 2.92%-3.23%
Expected volatility
#
19.9% 18.7%
#
The expected volatility rate of the Companys RSA was derived using 520 days historical volatility due to
availability of data with more data points to increase the credibility of assumptions.
Axiata Group Berhad (242188-H) Advancing Asia
222
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
14. EMPLOYEE SHARE OPTION AND SHARE SCHEME (CONTINUED)
(a) Performance-Based ESOS and RSP [Axiata Share Scheme] (continued)
The amounts recognised in the financial statements as disclosed in Note 7(c) and 7(d) to the financial
statements for all employees (including Directors) arising from the Performance-Based ESOS and RSA are
summarised as below:
Group Company
2011 2010 2011 2010
RM000 RM000 RM000 RM000
Equity settlement arrangement:
Options and RSA granted to employees
under the Scheme 51,471 34,725 8,010 5,424
(b) ESOS of Dialog
On 11 July 2005, the Board of Directors of Dialog resolved and issued 199,892,741 ordinary shares of Dialog
at the Initial Public Offering (IPO) price of Sri Lanka Rupee (SLR) twelve (12) to an ESOS Trust, being 2.7%
of the issued share capital of Dialog.
Of the total ESOS shares that were transferred to the ESOS Trust, 88,841,218 shares (44.4%) were granted
at the point of the IPO. The balance 111,051,523 shares (56.6%) shall be allocated to employees as an ongoing
performance incentive. The ESOS Trust entitlement via the rights issue was 15,452,020 shares. From the total
entitlement, 5,668,600 shares were sold in the stock market. On the Trustees approval, the remaining rights
entitlement amounting to 9,783,420 shares was exercised by the ESOS Trust.
The principal features of ESOS are as follows:
(i) The eligibility for participation in ESOS is at the discretion of the ESOS Committee appointed by the
Board of Directors of Dialog;
(ii) Except the existing tranche, the exercise price of the ESOS shares will be based on the five (5) days
weighted average market price of Dialogs shares immediately preceding the offer date for options, with
the ESOS Committee having the discretion to set an exercise price up to 10% lower than that derived
weighted average market price; and
(iii) Options are conditional on an employee satisfying the following:
has attained the age of eighteen (18) years;
is employed full-time by and on the payroll of a company within Dialog Group; and
has been in the employment of Dialog Group for a period of at least one (1) year of continuous
service prior to and up to the offer date, including service during the probation period.
The total number of share options granted was 88,841,218. As at 31 December 2011, 51,103,699 share options
have been exercised, 9,707,519 options have been forfeited and 28,030,000 share options remain unexercised
and are exercisable before 25 October 2012 further to the extension of the exercise period as resolved by
the Board of Directors of Dialog.
223
Financial Statements
14. EMPLOYEE SHARE OPTION AND SHARE SCHEME (CONTINUED)
(b) ESOS of Dialog (continued)
The movement in the number of ESOS shares is as follows:
Fair
Exercise At At 31 value at
price 1 January Granted Exercised Forfeited* December grant date
Grant date SLR 000 000 000 000 000 SLR
2011
11 July 2005 12 28,335 (305) 28,030 4.4
2010
11 July 2005 12 29,124 (789) 28,335 4.4
* Options forfeited are allocated back to the ESOS Trust for future reallocation. Total forfeited options to
be reallocated as at 31 December 2011 are 9,707,519.
The fair values of options granted in which FRS 2 applies, were determined using the Black-Scholes Valuation
model. The significant inputs into the model are as follows:
Exercise price SLR12
Option life (number of days to expiry) 1,826
Weighted average share price at grant date SLR12
Expected dividend yield 2.1%
Risk free interest rates (Yield of treasury bond of Central Bank of Sri Lanka) 10.0%
Expected volatility 28.2%
The above expected volatility rate was derived after considering the pattern and level of historical volatility
of entities in the same industry since Dialog does not have sufficient information on historical volatility as it
was only listed on the Colombo Stock Exchange in July 2005 during the grant date.
The volatility measured at the standard deviation of continuously compounded share return is based on
statistical analysis of daily share prices of these entities over the last two (2) years from the grant date.
There was no share-based compensation expense recognised during the financial year (2010: Nil).
(c) ESOS of XL
In April 2010, the Nomination and Remuneration Committee of XL approved a share-based compensation plan
for certain employees under which XLs shares are to be given as a compensation for services provided by
the employees with no cash consideration. Members of the Board of Directors and certain employees of XL
who have been employed during the performance year and met certain criteria are eligible to participate in
the programme.
Axiata Group Berhad (242188-H) Advancing Asia
224
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
14. EMPLOYEE SHARE OPTION AND SHARE SCHEME (CONTINUED)
(c) ESOS of XL (continued)
Under the programme, on each end of fourth (4
th
) month subsequent to completion of the performance year,
XL issues shares to the eligible employees upon XL achieving specific performance target and the employees
satisfying certain performance conditions and remain in the employment at the share issuance date. Shares
issued by XL vest in two (2) equal proportions and will become employees rights if the employees remain in
employment for two (2) years and three (3) years as of respective share issuance date.
The programme has been approved in the Extraordinary General Meeting of Shareholders on 14 April 2011. The
execution of the program covers performance year 2011 up to 2015 with grant cycles divided into six (6)
periods.
Total share-based compensation expense recognised in the profit or loss for the financial year ended
31 December 2011 was RM14.6 million (2010: Nil) as disclosed in Note 7(c) to the financial statements.
15. RESERVES
Group Company
Note 2011 2010 2011 2010
RM000 RM000 RM000 RM000
Distributable
Retained earnings (a) 10,396,129 9,227,762 4,597,579 5,718,317
Non-distributable
Capital contribution reserve (b) 16,598 16,598 16,598 16,598
Merger reserve (c) 346,774 346,774
Hedging reserve (d) (76,643) (70,423)
ESOS and RSA reserve (e) 96,838 45,904 96,838 45,904
Currency translation differences
arising from translation of:
subsidiaries (595,030) (622,296)
associates (1,352,221) (637,128)
(1,947,251) (1,259,424)
Total 8,832,445 8,307,191 4,711,015 5,780,819
(a) The Company has tax exempt income accounts as at 31 December 2011 amounting to approximately RM156.1
million (2010: RM154.4 million) available for distribution as tax exempt dividends to shareholders subject to the
availability of retained profits. The tax exempt income accounts are subject to agreement by the Inland
Revenue Board. The remaining retained profits can be distributed as tax exempt dividends under the single
tier tax system.
Pursuant to the Finance Act 2007, the single tier company income tax system was introduced to replace the
tax imputation system on dividend payments to shareholders. Under the single tier system, the tax on the
Companys profit is a final tax and the dividends distributed to the shareholders would be exempted from tax.
During the year, the Company has exercised the irrevocable option to surrender the section 108 credit
balances as at 31 December 2011 to self zerorise the insignificant credit balance to nil. With this, the Company
has moved to the single tier dividend system.
225
Financial Statements
15. RESERVES (CONTINUED)
(b) The Groups and the Companys capital contribution reserve relates to the ESOS of Telekom Malaysia Berhad,
the former holding company, which were made available to the employees of the Group and the Company.
(c) The Groups merger reserve relates to the credit difference arising from the business combination accounted
under the predecessor method of accounting upon completion of the Groups restructuring exercise on
25 April 2008.
(d) The Groups hedging reserve relates to the net investment hedge arising from an effective hedge as disclosed
in Note 19(f) to the financial statements.
(e) The Groups and the Companys ESOS and RSA reserve relates to the Axiata Share Scheme of the Company,
which were made available to the employees of the Group and the Company as disclosed in Note 14(a) to
the financial statements.
16. BORROWINGS
<------------------------- 2011 -------------------------> <------------------------- 2010 ------------------------->
Non- Non-
Note W.A.R.F. current Current Total W.A.R.F. current Current Total
RM000 RM000 RM000 RM000 RM000 RM000
Group
OVERSEAS
Secured:
Borrowings from
financial institutions (a) 9.54% 257,794 496,896 754,690 2.98% 142,589 60,570 203,159
Other borrowings (b) 2.81% 176,596 121,050 297,646 2.85% 290,161 129,779 419,940
Unsecured:
Notes (c) 10.35% 533,080 533,080 10.35% 509,250 509,250
Rated cumulative
redeemable
preference shares (d) 9.53% 34,250 34,250 9.28% 34,738 34,737 69,475
Borrowings from
financial institutions (e) 4.94% 2,411,018 777,464 3,188,482 6.63% 2,530,862 264,578 2,795,440
Other borrowings 1.87% 455,790 225,603 681,393 2.10% 586,103 193,221 779,324
Bank overdrafts 33 9.10% 5,367 5,367 11.50% 6,192 6,192
5.58% 3,301,198 2,193,710 5,494,908 5.85% 4,093,703 689,077 4,782,780
W.A.R.F. Weighted Average Rate of Finance as at the end of reporting period.
Axiata Group Berhad (242188-H) Advancing Asia
226
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
16. BORROWINGS (CONTINUED)
<------------------------- 2011 -------------------------> <------------------------- 2010 ------------------------->
Non- Non-
Note W.A.R.F. current Current Total W.A.R.F. current Current Total
RM000 RM000 RM000 RM000 RM000 RM000
Group (continued)
MALAYSIA
Secured:
Borrowings from
financial institutions (f) 4.59% 10,000 10,000 20,000 4.31% 20,000 10,514 30,514
Unsecured:
Notes (g) 5.39% 947,169 947,169 5.40% 920,732 920,732
Borrowings from
financial institutions (h) 1.52% 773,057 5,649 778,706 1.38% 749,548 749,548
Sukuk (i) 5.21% 4,200,000 18,580 4,218,580 5.21% 4,200,000 4,200,000
4.74% 5,930,226 34,229 5,964,455 4.75% 5,890,280 10,514 5,900,794
Total 5.14% 9,231,424 2,227,939 11,459,363 5.24% 9,983,983 699,591 10,683,574
Company
Unsecured:
Borrowings from
financial institutions (h) 1.52% 773,057 2,071 775,128 1.38% 738,758 738,758
W.A.R.F. Weighted Average Rate of Finance as at the end of reporting period.
(a) Secured by way of fixed charge on certain PPE and deposits with financial institutions of the Company and
certain subsidiaries, as disclosed in Note 25(b) and Note 33 to the financial statements respectively.
(b) Supplier credit that bears 0% interest during the first two (2) years and is repayable from 2004 to 2014. This
supplier credit is secured by way of fixed charge on PPE of a subsidiary as disclosed in Note 25(b) to the
financial statements.
(c) Notes consist of the following:
2011 2010
RM000 RM000
IDR1,500.0 billion, 10.35% 533,080 509,250
The subsidiary is required to comply with certain conditions, such as limitations on assets sale and/or
leaseback transactions, and maintain its debt to EBITDA ratio not to exceed 4.5 to 1.0 over the period of
borrowings.
227
Financial Statements
16. BORROWINGS (CONTINUED)
(d) Consists of 5,000 million Rated Cumulative Redeemable Preference Shares (RCRPS) of SLR1 each issued by
Dialog during 2007, redeemable at par. The shares are mandatorily redeemable on 31 May 2012 with
redemption schedule as set out below.
Redemption value per RCRPS
2007 10%
2008 15%
2010 25%
2011 25%
2012 25%
The dividend is cumulative and payable semi-annually, at the Average Weighted Prime Lending Rate less a
discount of 0.9%. The RCRPS issued by Dialog have been classified as liabilities and accordingly, dividends on
these RCRPS are recorded in the profit or loss as finance cost.
(e) Included in the balances are borrowings of a subsidiary subjected to certain covenants.
The covenants require the subsidiary to comply with certain conditions, such as hedging, limitations on certain
assets sales or transfers, maintaining the majority ownership of the subsidiarys shares directly or indirectly by
the Company and maintaining its debt to EBITDA ratio not exceeding 4.5 to 1.0.
(f) The terms of the loan requires a predetermined portion of lease rental proceeds due to a subsidiary to be
placed in a debt reserve account with the bank to meet the debt serving requirements. The terms of the loan
also require certain financial covenants to be met.
(g) The USD300.0 million Guaranteed Notes (Notes) will mature on 28 April 2020, and is guaranteed by the
Company. The Notes, which were issued at 99.939%, carry a coupon rate of 5.375% per annum (p.a.)
(payable semi-annually in arrears) and have tenure of 10 years from the date of issuance.
The Notes were listed and quoted on The Stock Exchange of Hong Kong Limited on 29 April 2010 and Labuan
International Financial Exchange on 7 May 2010.
(h) Included in the balance is a borrowing of the Group and the Company which is subjected to certain covenants.
The covenants require that certain ratios are to be met in respect of Group EBITDA/Interest Expense and
Group Total Borrowings/Shareholders Funds.
Axiata Group Berhad (242188-H) Advancing Asia
228
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
16. BORROWINGS (CONTINUED)
(i) RM4.2 billion nominal value unrated Sukuk with the tenure of five (5) to ten (10) years issued based on Ijarah
principal was issued on 1 September 2010. The terms of the loan require certain financial covenants to be
met.
The details of the Sukuk are as follow:
Amount
Corporate rate Maturity date RMmillion
Series 1 4.60% 1 September 2015 800
Series 2 5.02% 1 September 2017 800
Series 3 5.35% 30 August 2019 800
Series 4 5.50% 1 September 2020 1,800
4,200
(j) The Group and the Company are in compliance with the covenants of its borrowings at each reporting date.
The currency exposure profile of borrowings is as follows:
<----------------------------------------- 2011 -----------------------------------------> <----------------------------------------- 2010 ----------------------------------------->
RM USD IDR SLR BDT Total RM USD IDR SLR BDT Total
RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000
Functional currency
Group
RM 4,242,159 1,722,297 5,964,456 4,230,514 1,670,280 5,900,794
IDR 1,121,316 2,650,944 3,772,260 731,530 2,729,268 3,460,798
SLR 433,904 39,617 473,521 463,102 75,667 538,769
BDT 593,927 458,409 1,052,336 576,616 46,482 623,098
Others 196,790 196,790 160,115 160,115
4,242,159 4,068,234 2,650,944 39,617 458,409 11,459,363 4,230,514 3,601,643 2,729,268 75,667 46,482 10,683,574
Company
RM 775,128 775,128 738,758 738,758
USD : United State Dollar
IDR : Indonesia Rupiah
SLR : Sri Lanka Rupee
BDT : Bangladesh Taka
229
Financial Statements
16. BORROWINGS (CONTINUED)
The carrying amounts and fair value of the Groups and the Company non-current borrowings are as follows:
Carrying amount Fair value
2011 2010 2011 2010
RM000 RM000 RM000 RM000
Group
Overseas:
Borrowings 3,301,198 3,584,453 3,301,198 3,584,453
Notes 509,250 520,000
3,301,198 4,093,703 3,301,198 4,104,453
Malaysia:
Borrowings 783,057 765,230 783,057 765,230
Notes 5,147,169 5,125,050 5,383,488 5,215,677
5,930,226 5,890,280 6,166,545 5,980,907
9,231,424 9,983,983 9,467,743 10,085,360
Company
Malaysia:
Borrowings 773,057 738,758 773,057 738,758
The fair values of non-current borrowings are calculated based on cash flows discounted using a rate based on the
borrowing rate which ranges from 0.40% to 6.88% (2010: 0.40% to 9.38%) p.a. and quoted market price. The fair
value of current borrowings approximates their carrying amount, as the impact of discounting is not significant.
Axiata Group Berhad (242188-H) Advancing Asia
230
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
17. FINANCIAL INSTRUMENTS BY CATEGORY
<----------------------------- 2011 -----------------------------> <----------------------------- 2010 ----------------------------->
Loans and Assets at Loans and Assets at
Note receivables FVTPL AFS Total receivables FVTPL AFS Total
Group RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000
Financial assets
Derivative financial
instruments 19 44,891 44,891 14,964 14,964
Long term receivables 29 226 226 332 332
Available-for-sale
financial asset 893 893 888 888
Trade and other receivables 1,228,988 1,228,988 1,012,453 1,012,453
Financial assets at FVTPL 9 9 10 10
Deposit, cash and
bank balances 33 6,616,788 6,616,788 6,277,382 6,277,382
Assets directly associated
with non-current assets
classified as held-for-sale 26,761 26,761 28,612 28,612
Total 7,872,763 44,900 893 7,918,556 7,318,779 14,974 888 7,334,641
<----------------------------- 2011 -----------------------------> <----------------------------- 2010 ----------------------------->
Liabilities Derivatives Other Liabilities Derivatives Other
at used for financial at used for financial
Note FVTPL hedging liabilities Total FVTPL hedging liabilities Total
Group RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000
Financial liabilities
Borrowings 16 11,459,363 11,459,363 10,683,574 10,683,574
Derivative financial
instruments 19 36,888 90,861 127,749 326,240 142,965 469,205
Trade and other payables
excluding statutory
liabilities
Non-current 125,054 125,054
Current 3,782,137 3,782,137 2,900,954 2,900,954
Liabilities directly
associated with
non-current assets
classified as held-for-sale 158,993 158,993 241,234 241,234
Total 36,888 90,861 15,525,547 15,653,296 326,240 142,965 13,825,762 14,294,967
231
Financial Statements
17. FINANCIAL INSTRUMENTS BY CATEGORY (CONTINUED)
<-------------------- 2011 --------------------> <--------------------2010 -------------------->
Loans and Loans and
Note receivables Total receivables Total
Company RM000 RM000 RM000 RM000
Financial assets
Amounts due from subsidiaries 30 395,925 395,925 332,469 332,469
Trade and other receivables 10,798 10,798 9,189 9,189
Deposits, cash and bank balances 33 2,001,948 2,001,948 3,092,255 3,092,255
Total 2,408,671 2,408,671 3,433,913 3,433,913
<-------------------------- 2011 --------------------------> <-------------------------- 2010 -------------------------->
Derivative Other Derivative Other
used for financial used for financial
Note hedging liabilities Total hedging liabilities Total
Company RM000 RM000 RM000 RM000 RM000 RM000
Financial liabilities
Borrowings 16 775,128 775,128 738,758 738,758
Derivative financial
instruments 19 33,609 33,609 66,427 66,427
Trade and other
payables 21 65,020 65,020 37,193 37,193
Amounts due to
subsidiaries 30 4,310 4,310 1,374 1,374
Total 33,609 844,458 878,067 66,427 777,325 843,752

Axiata Group Berhad (242188-H) Advancing Asia
232
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
18. CREDIT QUALITY OF FINANCIAL ASSETS
The credit quality of financial assets that are not impaired can be assessed by reference to external credit ratings
(if available) or to historical information about counterparty default rates:
Group
Note 2011 2010
RM000 RM000
Trade receivables
Counterparties with external credit ratings
A- 58,098 17,839
A-1+ 345 2,272
B 1,361 6,713
Bu 1,421
BB 8,911
BB+ 13,403
CCC+ 18,364
NR 16,245 18,043
WR 1,709 2,091
Others 4,964 3,151
114,489 60,441
Counterparties without external credit ratings
Group 1 478,019 357,264
Group 2 286,873 192,974
Group 3 10,952 76,115
775,844 626,353
Total 32 890,333 686,794
233
Financial Statements
18. CREDIT QUALITY OF FINANCIAL ASSETS (CONTINUED)
Group Company
Note 2011 2010 2011 2010
RM000 RM000 RM000 RM000
Deposits, cash and bank balances
A-1 8,957 463,291 113,911
A-1+ 470,077 354,631 1,371
A2 2,199 1,717
A-2 4,903,016 4,597,066 1,498,441 2,974,126
B 62,238 7,066
BBBpi 8,758
MARC1 36,061
NR 313,085 269,873
P1 40,760 58,754 37,846 2,775
P-1 520,562 1,296 465,597
P-3 2,448
WD 17,547
WR 38,628 34,678
idA- 52,381
Others 96,590 705
Without external credit ratings 88,300 443,486 64 72
Total 33 6,616,788 6,277,382 2,001,948 3,092,255
AFS financial asset
Without external credit rating 893 888
Derivative financial assets
A 8,824
A+ 2,357
A-1 28,773
A-1+ 12,335
Without external credit ratings 3,783 3,783
Total 19 44,891 14,964
Amounts due from subsidiaries
Group 2 30 395,925 332,469
Group 1 new customers/related parties (less than six (6) months).
Group 2 existing customers/related parties (more than six (6) months) with no defaults in the past.
Group 3 existing customers/related parties (more than six (6) months) with some defaults in the past. All defaults
were fully recovered.
None of the financial assets that are fully performing has been renegotiated in the previous financial years. None
of the loans to related parties is past due but not impaired.
Axiata Group Berhad (242188-H) Advancing Asia
234
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
19. DERIVATIVE FINANCIAL INSTRUMENTS
Group Company
Note Assets Liabilities Liabilities
RM000 RM000 RM000
2011
Non-current
Non-hedging derivative financial instruments
Forward foreign currency contracts (a) 18,956 (14,129)
Cross currency swaps contracts (b) 22,152
Interest rate swap contracts (c) (22,759)
Convertible warrants in an associate (d) 3,783
44,891 (36,888)
Derivative designated as hedging instruments
Cross currency interest rate swaps (CCIRS) (f),(g) (90,861) (33,609)
Total 44,891 (127,749) (33,609)
2010
Non-current
Non-hedging derivative financial instruments
Forward foreign currency contracts (a) 11,181 (25,924)
Interest rate swap contracts (c) (22,638)
Convertible warrants in an associate (d) 3,783
14,964 (48,562)
Derivative designated as hedging instruments
CCIRS (f),(g) (142,965) (66,427)
14,964 (191,527) (66,427)
Current
Non-hedging derivative financial instruments
Put option on the investment in an associate (e) (277,678)
Total 14,964 (469,205) (66,427)
235
Financial Statements
19. DERIVATIVE FINANCIAL INSTRUMENTS (CONTINUED)
Non-hedging derivatives are classified as current assets or liabilities. The full fair value of a hedging derivative is
classified as a non-current asset or liability if the remaining maturity of the hedged item is more than twelve (12)
months and, as a current asset or liability, if the maturity of the hedged items is less than twelve (12) months.
Non-hedging derivatives financial instruments
(a) Forward foreign currency contracts
The information relating to the derivative financial instruments of a subsidiary of the Group as at 31 December
2011 is as follows:
Notional Strike rate Premium
Counterparties amount full amount Period p.a.
USDmillion 1 USD:IDR
Standard Chartered 118.2 9,000-9,725 18 September 2009 2.25%
Bank (SCB) 29 September 2015 5.26%
J.P.Morgan Securities 36.4 9,000 31 December 2009 3.45%
(S.E.A) Ltd 29 September 2015
The premiums on the forward foreign currency contracts will be paid semi-annually.
(b) Cross currency swaps contracts
The information relating to the derivative financial instruments of a subsidiary of the Group as at 31 December
2011 is as follows:
Fixed Interest
Notional Swap Exchange interest Exchange rate
Counterparties amount Period amount period rate paid rate per received
USDmillion 1 USD:IDR
The Bank of
Tokyo Mitsubishi 43.9 15 June 2011 IDR375.0 Semi 6.76% 8,533 6 months
UFJ, Ltd 17 June 2013 billion annually SIBOR +
(BTMU) 0.9% margin
BTMU 117.0 26 August IDR1.0 Semi 6.60% 8,545 6 months
2011 trillion annually SIBOR +
26 August 2013 0.65% margin
Axiata Group Berhad (242188-H) Advancing Asia
236
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
19. DERIVATIVE FINANCIAL INSTRUMENTS (CONTINUED)
Non-hedging derivatives financial instruments (continued)
(c) Interest rate swap contracts
The information relating to the derivative financial instruments of a subsidiary of the Group as at 31 December
2011 is as follows:
Fixed Floating
Notional Exchange interest interest
Counterparty amount Period period rate paid received
USDmillion
SCB 192.9 11 February 2009 Semi annually 2.323% 6 months
1 October 2015 2.575% LIBOR
(d) Convertible warrants in an associate
In the previous financial year, Sacofa Sdn Bhd (Sacofa), an associate company of the Group undertook a
refinancing exercise which entails amongst others, the issuance of up to RM400.0 million Islamic Medium Term
Notes, the issuance of up to RM50.0 million Islamic Commercial Paper and the 64.2 million bonus issue of warrants
on the entitlement basis of one (1) free warrant for every one (1) existing Sacofa ordinary share held.
Underlying
Counterparty number of shares Period Strike price
Sacofa 12,834,327 28 January 2010 RM1.50/share
25 January 2019 + Any adjustments
(e) Put option on the investment in an associate
In conjunction with the merger as disclosed in Note 5(b)(ii) to the financial statements, the Group or the
Company granted Green Acre Agro Services Private Limited (GAASPL) a put option to require the Group,
AIL 1 or AIL 2 (both wholly-owned subsidiaries of the Company) to purchase some or all of the Spices shares
held by GAASPL (Put Option).
On 14 February 2011, AIL 1 novated all the rights and obligations under GAASPL Put Option to Merrill Lynch
International, a company incorporated under the laws of England and Wales, for approximately RM330.1 million
(USD108.1 million). The Group recognised a loss on the fair value change of the Put Option amounting to
RM47.5 million during the financial year.
237
Financial Statements
19. DERIVATIVE FINANCIAL INSTRUMENTS (CONTINUED)
Derivative designated as hedging instrument
(f) Net investment hedge, net of tax CCIRS
The underlying debt instrument for the CCIRS is the Groups Notes (Note 16(g) to the financial statements).
The hedge is designed to hedge against foreign currency and interest rate risks.
The information relating to the derivatives of a subsidiary of the Company as at 31 December 2011 is as
follows:
Fixed
Fixed interest
Notional Notional Exchange interest rate
amount amount Period period rate paid received Fair value
USD SGD 2011 2010
million million RM000 RM000
300.0 421.3 28 October Semi 4.315% 5.375% 57,252 76,538
2010 annually 4.350% on USD
28 April 2020 on SGD notional
notional
The payment of the Groups SGD notional amounts of USD300.0 million is designated as a hedge of net
investment in the Groups investment in its associate. The hedge has been fully effective from inception and
for the financial year.
The Group recognised a loss of RM6.2 million (2010: RM70.4 million) in other comprehensive income after
reclassification of an unrealised foreign exchange loss of RM25.5 million (2010: gain of RM7.1 million) on the
underlying Notes from the profit or loss to other comprehensive income.
The fair value changes of the derivative are attributable to future exchange rates and interest rate
movements.
Axiata Group Berhad (242188-H) Advancing Asia
238
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
19. DERIVATIVE FINANCIAL INSTRUMENTS (CONTINUED)
Derivative designated as hedging instruments (continued)
(g) Fair value hedge CCIRS
The CCIRS is used to hedge fair value risk arising from a floating rate borrowing of the Group and the
Company. The hedge is designed to hedge against foreign currency and interest rate risks.
The information relating to the derivative as at 31 December 2011 is as follows:
Floating
Floating interest
Notional Notional Exchange interest rate
amount amount Period period rate paid received Fair value
USD RM 2011 2010
million million RM000 RM000
250.0 800.7 6 May 2010 Quarterly 3 months 3 months 33,609 66,427
26 April 2015 KLIBOR LIBOR
+ 0.64% + 1.05%
p.a. on p.a. on
RM notional USD notional
The Group and the Company consider the CCIRS as an effective hedging instrument as the floating rate
borrowing and the CCIRS have identical terms.
The Group and the Company recognised a gain of RM32.9 million (2010: loss of RM63.0 million) arising from
fair value changes of a derivative of which RM21.3 million (2010: RM36.4 million) was adjusted against the
unrealised foreign exchange (loss)/gain of the underlying borrowing in the profit or loss of the Group and the
Company. A fair value loss on fair value hedge of RM11.6 million (2010: gain of RM26.6 million) was recognised
resulting from the fair value change of the underlying borrowing.
The fair value changes of the derivative are attributable to future exchange rates and interest rate
movements.
20. DEFERRED INCOME
Group
2011 2010
RM000 RM000
At 1 January
Received during the financial year 146,219
Released to profit or loss (10,163)
At 31 December 136,056
The deferred income relates to the government grants received by a subsidiary company for the purchase of
certain qualifying assets.
239
Financial Statements
21. TRADE AND OTHER PAYABLES
Group Company
2011 2010 2011 2010
RM000 RM000 RM000 RM000
Non-current:
2G license renewal fee payable (a) 125,054 - - -
Current:
Trade payables 528,843 485,083
Accrued expenses 1,784,884 1,272,048 38,804 2,186
Deferred revenue 739,942 659,549
Customer deposits 88,707 93,551
Business license payable 231,220 228,392
Payroll liabilities 165,043 215,884 12,946 18,864
Other accruals 284,732 206,687
Other payables 1,535,642 1,406,296 13,270 16,143
2G license renewal fee payable (a) 250,107
5,609,120 4,567,490 65,020 37,193
Total trade and other payables 5,734,174 4,567,490 65,020 37,193
(a) 2G license renewal fee payable to Bangladesh Telecommunication Regulatory Commission on 2 May 2012,
2 November 2012 and 2 May 2013.
The currency exposure profile of trade and other payables is as follows:
<------------------------------------------------------ 2011 ------------------------------------------------------> <------------------------------------------------------ 2010 ------------------------------------------------------>
RM USD IDR SLR BDT SDR* Others Total RM USD IDR SLR BDT SDR* Others Total
RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000
Functional
currencies
Group
RM 2,396,632 11,850 248 112,430 2,283 2,523,443 2,291,427 26,983 80,932 2,399,342
IDR 546,086 1,151,018 260 53 1,697,417 356,686 819,010 1,205 998 1,177,899
SLR 28,607 408,133 436,740 50,760 364,319 415,079
BDT 46,185 995,665 1,041,850 545,819 545,819
Others 61 34,663 34,724 29,285 66 29,351
2,396,693 667,391 1,151,266 408,133 995,665 112,690 2,336 5,734,174 2,291,427 463,714 819,010 364,319 545,819 82,137 1,064 4,567,490
Company
RM 50,639 11,850 248 2,283 65,020 37,193 37,193
* SDR: Special Drawing Rights
Credit terms of trade and other payables for the Group and the Company vary from 30 to 90 days (2010: 30 to
90 days) depending on the terms of the contracts respectively.
Axiata Group Berhad (242188-H) Advancing Asia
240
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
22. PROVISION FOR LIABILITIES
Group
2011 2010
RM000 RM000
At 1 January 249,433 208,915
Provision for the financial year 75,030 35,128
Accretion of interest 18,078 10,874
Currency translation differences 1,759 (5,085)
344,300 249,832
Utilised during the financial year (1,152) (399)
At 31 December 343,148 249,433
The provision for liabilities relates to provision for dismantling costs of existing telecommunication network and
equipment as disclosed in the significant accounting policies in Note 3(p) to the financial statements.
23. DEFERRED TAXATION
Deferred tax assets and liabilities are offsetted when there is a legally enforceable right to set off current tax
assets against current tax liabilities and when the deferred taxes relate to the same tax authority. The following
amounts, determined after appropriate offsetting, are shown in the statements of financial position:
Group
2011 2010
RM000 RM000
Deferred tax assets (315,611) (117,457)
Deferred tax liabilities 1,380,054 1,333,863
Total deferred taxation 1,064,443 1,216,406
At 1 January 1,216,406 1,058,289
Charge/(credit) to profit or loss (Note 11):
property, plant and equipment 84,301 263,779
tax losses 10,647 5,806
provision and others (167,144) (41,869)
(72,196) 227,716
Currency translation differences (55,817) (67,494)
Transferred to liabilities directly associated with non-current assets classified
as held-for-sale (23,950) (2,105)
At 31 December 1,064,443 1,216,406
241
Financial Statements
23. DEFERRED TAXATION (CONTINUED)
Breakdown of cumulative balances by each type of temporary difference:
Group
2011 2010
RM000 RM000
Deferred tax assets:
Property, plant and equipment 87,168 96,152
Tax losses 15,089 4,676
Provision and others 452,888 238,002
Before offsetting 555,145 338,830
Offsetting (239,534) (221,373)
After offsetting 315,611 117,457
Deferred tax liabilities:
Property, plant and equipment 1,619,588 1,554,270
Others 966
Before offsetting 1,619,588 1,555,236
Offsetting (239,534) (221,373)
After offsetting 1,380,054 1,333,863
The amounts of deductible temporary differences and unutilised tax losses of the Group and the Company for
which no deferred tax asset is recognised in the statements of financial position are as follows:
Group Company
2011 2010 2011 2010
RM000 RM000 RM000 RM000
Deductible temporary differences 43,458 45,746 2,844
Unutilised tax losses 165,668 153,682 31,402 24,199
209,126 199,428 34,246 24,199
Tax effect 52,281 49,857 8,561 6,050
The benefits of these tax losses and credits will only be obtained if the Company or the relevant subsidiaries derive
future assessable income of a nature and amount sufficient for the benefits to be utilised.
The Group has unutilised investment tax incentive for last mile broadband services amounting to RM229.2 million
as at 31 December 2011, for which the related tax effects have not been included in the financial statements. The
benefits of this tax incentive will only be recognised upon utilisation, in accordance with the Group policy.
Axiata Group Berhad (242188-H) Advancing Asia
242
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
24. INTANGIBLE ASSETS
Group
Note Goodwill Licenses Total
RM000 RM000 RM000
Net book value
At 1 January 2011 7,313,838 291,660 7,605,498
Additions 753,288 753,288
Dilution of equity interest 5(a)(v) (4,021) (4,021)
Currency translation differences 23,056 (1,843) 21,213
Amortisation 7(a) (48,825) (48,825)
At 31 December 2011 7,332,873 994,280 8,327,153
Net book value
At 1 January 2010 8,413,556 149,894 8,563,450
Additions 178,095 178,095
Disposals 5(b)(iii) (978,055) (978,055)
Currency translation differences (72,648) (5,640) (78,288)
Impairment 7(a) (49,015) (49,015)
Amortisation 7(a) (30,689) (30,689)
At 31 December 2010 7,313,838 291,660 7,605,498
At 31 December 2011
Cost 7,410,370 1,153,524 8,563,894
Accumulated amortisation (159,244) (159,244)
Accumulated impairment losses (77,497) (77,497)
Net book value 7,332,873 994,280 8,327,153
At 31 December 2010
Cost 7,391,335 400,372 7,791,707
Accumulated amortisation (108,712) (108,712)
Accumulated impairment losses (77,497) (77,497)
Net book value 7,313,838 291,660 7,605,498
The remaining amortisation period of acquired licenses range from six (6) years to fifteen (15) years (2010: one (1)
year to seven (7) years).
243
Financial Statements
24. INTANGIBLE ASSETS (CONTINUED)
(a) Impairment tests for goodwill
The Group undertakes an annual test for impairment of its CGUs identified according to operating segment.
The following CGUs, being the lowest level of asset for which the management monitors the goodwill of the
Group:
Note 2011 2010
RM000 RM000
Malaysia (i) 4,031,110 4,031,110
Indonesia (ii) 3,247,438 3,227,854
Sri Lanka (ii) 54,325 54,874
Total 7,332,873 7,313,838
(|) |oy ossunpt|ons usod |n tho V|U
The recoverable amount of the Malaysia CGU including goodwill in this test is determined based on VIU
calculation.
The VIU calculation apply a discounted cash flow model using cash flow projections based on forecasts
and projections approved by the management covering a three (3) year periods for the mobile business
in Malaysia. These forecasts and projections reflect the managements expectation of revenue growth,
operating costs and margins for the Malaysia CGU based on past experience and future outlook of the
CGU based on internal measurements and monitoring and external sources of information.
Cash flows beyond the third (3
rd
) year for the mobile business in Malaysia are extrapolated in perpetuity
using estimated terminal growth rate which takes into consideration the current Gross Domestic Product,
inflation and average growth rate for the telecommunication industry. These rates have been determined
with regards to project growth rates for the market in which the CGU participates and are not expected
to exceed the long term average growth rates for this market.
Pre-tax adjusted discount rate applied to the cash flow forecasts are derived from the CGU pre-tax plus
a reasonable risk premium at the date of the assessment of the respective CGU to reflect the risk of the
CGU.
The following assumptions have been applied in the VIU calculations:
Malaysia
2011 2010
Pre-tax adjusted discount rate 16.7% 17.6%
Terminal growth rate
Revenue growth rate 3.2% to 4.8% over 3 years 4.6% to 7.3% over 3 years
Axiata Group Berhad (242188-H) Advancing Asia
244
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
24. INTANGIBLE ASSETS (CONTINUED)
(a) Impairment tests for goodwill (continued)
(|) |oy ossunpt|ons usod |n tho V|U (cont|nuod)
Based on the above test, the Malaysia CGUs goodwill is not impaired as the recoverable amount exceeds
the carrying amount included in the financial statements.
The Groups review includes an impact assessment of changes in key assumptions. Based on the
sensitivity analysis performed, the Board of Directors concluded that no reasonable change in the base
case assumptions would cause the carrying amount of the CGU to exceed its recoverable amount.
(||) |oy ossunpt|ons usod |n FV|C5
The recoverable amount of the Indonesia and Sri Lanka CGUs including goodwill is determined based on
FVLCS calculations.
The FVLCS calculations are made based on the CGUs securities market price less the costs of disposal
of the securities. The market price as at end of reporting period was used for the calculations.
Based on the above test, the Indonesia and Sri Lanka CGUs goodwill are not impaired as the recoverable
amounts exceed the carrying amounts included in the financial statements.
25. PROPERTY, PLANT AND EQUIPMENT
Telecom-
munication Movable Computer Capital
network plant and support work-in-
Note Land Buildings equipment equipment systems progress Total
Group RM000 RM000 RM000 RM000 RM000 RM000 RM000
Net book value
At 1 January 2011 373,432 156,227 12,965,637 198,250 379,025 1,057,675 15,130,246
Additions 195,553 11,415 1,844,107 48,809 136,583 2,201,201 4,437,668
Assetisation 25,094 1,626,579 80,610 175,800 (1,908,083)
Disposals (2,481) (114,341) (1,685) (357) (118,864)
Write off 7(a) (858) (363) (7) (1,228)
Depreciation 7(a) (80,588) (26,418) (2,692,145) (78,537) (195,954) (3,073,642)
Impairment 7(a) (15,416) (15,416)
Reversal of impairment 7(a) 818 66 6,934 7,818
Currency translation differences 7,563 (1,054) (848) (5,953) 3,969 889 4,566
Reclassification of capital
inventories from capital
work-in-progress to
inventories (209,617) (209,617)
At 31 December 2011 495,960 162,783 13,628,949 241,197 499,059 1,133,583 16,161,531
245
Financial Statements
25. PROPERTY, PLANT AND EQUIPMENT (CONTINUED)
Telecom-
munication Movable Computer Capital
network plant and support work-in-
Note Land Buildings equipment equipment systems progress Total
Group RM000 RM000 RM000 RM000 RM000 RM000 RM000
At 31 December 2011
Cost 896,539 326,209 26,818,384 645,499 1,839,701 1,201,857 31,728,189
Accumulated depreciation (393,514) (137,584) (12,723,065) (398,846) (1,329,859) (14,982,868)
Accumulated impairment losses (7,065) (25,842) (466,370) (5,456) (10,783) (68,274) (583,790)
Net book value 495,960 162,783 13,628,949 241,197 499,059 1,133,583 16,161,531
Net book value
At 1 January 2010 390,281 180,640 13,851,016 219,382 359,141 1,173,976 16,174,436
Additions 68,832 4,818 816,377 64,651 111,042 1,688,786 2,754,506
Assetisation 13,947 1,553,738 7,402 82,622 (1,657,709)
Disposals (385) (15,504) (1,115) (167) (17,171)
Write off 7(a) (58) 577 (1,547) (2) (1,030)
Depreciation 7(a) (62,810) (33,607) (2,370,554) (74,159) (163,265) (2,704,395)
Impairment 7(a) (5,539) (68) (2) (13,854) (19,463)
Reversal of impairment 7(a) 14,560 14,560
Currency translation differences (18,145) (9,128) (704,315) (10,696) (6,591) (71,215) (820,090)
Transferred to assets directly
associated with non-current
assets classified as
held-for-sale 34(a)(ii) (4,726) (160,159) (5,600) (3,753) (76,869) (251,107)
At 31 December 2010 373,432 156,227 12,965,637 198,250 379,025 1,057,675 15,130,246
At 31 December 2010
Cost 686,313 302,558 24,111,538 551,247 1,524,378 1,162,218 28,338,252
Accumulated depreciation (305,816) (120,487) (10,676,400) (347,468) (1,134,569) (12,584,740)
Accumulated impairment losses (7,065) (25,844) (469,501) (5,529) (10,784) (104,543) (623,266)
Net book value 373,432 156,227 12,965,637 198,250 379,025 1,057,675 15,130,246
Axiata Group Berhad (242188-H) Advancing Asia
246
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
25. PROPERTY, PLANT AND EQUIPMENT (CONTINUED)
(a) During the financial year, the Group incurred net impairment of RM7.6 million (2010: RM4.9 million). The
impairment are primarily related to the write down of certain telecommunication network assets and long
outstanding projects which had been written down to its recoverable values, net of reversal of impairment of
RM7.8 million (2010: RM14.6 million) in relation to capital work-in-progress made on a subsidiarys long
outstanding projects which are now completed.
(b) Net book value of PPE of certain subsidiaries pledged as security for borrowings (Note 16(a) and (b) to the
financial statements) are as follows:
Group
2011 2010
RM000 RM000
Telecommunication network 1,693,698 1,656,038
Movable plant and equipment 112,444 75,474
Computer support systems 2,834 3,116
Land 5,148 5,812
Buildings 16,706 17,490
1,830,830 1,757,930
(c) There had been a change in the expected pattern of consumptions of future economic benefits embodied in
certain telecommunication network equipment of subsidiaries within the Group due to physical verification
exercise and assets replacement plans. The revision was accounted for as a change in accounting estimate
and has increased the depreciation charge during the financial year by the Group by RM171.8 million (2010:
RM32.5 million).
(d) XL owns land located throughout Indonesia with Building Use Rights (Hak Guna Bangunan or HGB) for
periods of 20-30 years which will expire between 2012 and 2040.
As at 31 December 2011, there are 83 locations (2010: 88 locations) with a total book value of RM13.7 million
(2010: RM13.3 million) and for which HGB certificates are in the process.
(e) The Groups carrying amount of land including:
Group
2011 2010
RM000 RM000
Freehold 24,007 24,821
Short term leasehold 78,422 57,514
Long term leasehold 393,531 291,097
495,960 373,432
247
Financial Statements
25. PROPERTY, PLANT AND EQUIPMENT (CONTINUED)
Movable plant and equipment
Office Furniture Mobile Motor
Note equipment and fitting equipment vehicles Total
Company RM000 RM000 RM000 RM000 RM000
Net book value
At 1 January 2011 4,317 4,942 403 423 10,085
Additions 4,763 491 5,254
Depreciation 7(a) (2,061) (786) (70) (148) (3,065)
At 31 December 2011 7,019 4,647 333 275 12,274
At 31 December 2011
Cost 12,179 7,059 598 751 20,587
Accumulated depreciation (5,160) (2,412) (265) (476) (8,313)
Net book value 7,019 4,647 333 275 12,274
Net book value
At 1 January 2010 4,245 4,752 449 572 10,018
Additions 1,385 873 2,258
Depreciation 7(a) (1,313) (683) (46) (149) (2,191)
At 31 December 2010 4,317 4,942 403 423 10,085
At 31 December 2010
Cost 7,416 6,568 598 751 15,333
Accumulated depreciation (3,099) (1,626) (195) (328) (5,248)
Net book value 4,317 4,942 403 423 10,085
Axiata Group Berhad (242188-H) Advancing Asia
248
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
26. INVESTMENT PROPERTIES
Freehold
Note land Buildings Total
Group RM000 RM000 RM000
Net book value
At 1 January 2011 1,787 233 2,020
Depreciation 7(a) (1) (1)
Disposal (1,787) (232) (2,019)
At 31 December 2011
At 31 December 2011
At cost
Accumulated depreciation
Net book value
Net book value
At 1 January 2010 1,787 240 2,027
Depreciation 7(a) (7) (7)
At 31 December 2010 1,787 233 2,020
At 31 December 2010
At cost 1,787 413 2,200
Accumulated depreciation (180) (180)
Net book value 1,787 233 2,020
Rental income earned from the investment property is Nil (2010: RM50,400).
249
Financial Statements
27. SUBSIDIARIES
<------------------------ 2011 ------------------------> <----------------------- 2010 ----------------------->
Malaysia Overseas Total Malaysia Overseas Total
Company RM000 RM000 RM000 RM000 RM000 RM000
Unquoted shares, at cost 5,259,921 182,925 5,442,846 5,216,460 182,925 5,399,385
Accumulated impairment losses (3,996) (141,869) (145,865) (3,996) (141,869) (145,865)
5,255,925 41,056 5,296,981 5,212,464 41,056 5,253,520
Advance to subsidiaries
treated as quasi-investment 2,731,234 6,682,972 9,414,206 3,075,761 6,355,626 9,431,387
Accumulated impairment losses (1,221,371) (1,221,371) (1,221,371) (1,221,371)
2,731,234 5,461,601 8,192,835 3,075,761 5,134,255 8,210,016
Total 7,987,159 5,502,657 13,489,816 8,288,225 5,175,311 13,463,536
The Groups and the Companys equity interests in subsidiaries, their respective principal activities and countries
of incorporation are listed in Note 41 to the financial statements.
The currency exposure profile of the advances to subsidiaries treated as quasi-investment is as follows:
Advances to subsidiaries
treated as quasi-investment
2011 2010
RM000 RM000
RM 2,716,790 2,909,252
USD 5,476,045 5,300,764
8,192,835 8,210,016
The advances are unsecured and are non-interest bearing with no fixed terms of repayment. The Company does
not anticipate any repayment of the advances and are treated as an extension of its investments in subsidiaries.
A reassessment has been performed during the financial year and no additional impairment charge is required.
Due to the presence of impairment indicators in the previous financial year arising from unprofitable subsidiaries
and the impairment of an investment in an associate by certain subsidiaries in which the advances are treated as
quasi-investment, the Company undertook an impairment assessment of the balances as follow:
Axiata Group Berhad (242188-H) Advancing Asia
250
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
27. SUBSIDIARIES (CONTINUED)
Key assumptions used in the VIU
The recoverable amounts of the Companys investment in a subsidiary and advances to subsidiaries treated as
quasi-investment were determined based on VIU calculations, which apply a discounted cash flow model based on
the forecasts and projections approved by the management. These forecasts and projections reflect managements
expectations based on the current assessment of market share, expectations of market growth and industry
growth as benchmarked with external sources.
The following assumptions have been applied in the VIU calculations:
2010
Quasi-
Subsidiary investment
% %
Pre-tax discount rate 20.4 13.4
Terminal growth rate 3.5 3.5
The sensitivities and key variables applied to the impairment assessment on advances treated as quasi-investment
is as disclosed in Note 28 to the financial statements.
Based on the impairment tests conducted, the investments in subsidiaries and advances to subsidiaries treated as
quasi-investment have been impaired by RM145.9 million and RM1,221.4 million respectively in the previous financial
year.
28. ASSOCIATES
<------------------------ 2011 ------------------------> <----------------------- 2010 ----------------------->
Malaysia Overseas Total Malaysia Overseas Total
RM000 RM000 RM000 RM000 RM000 RM000
Group
Quoted investments 8,491,808 8,491,808 8,286,355 8,286,355
Unquoted investments 30,919 757 31,676 30,919 22,121 53,040
Share of post acquisition results
and reserves 11,448 85,110 96,558 3,843 77,408 81,251
42,367 8,577,675 8,620,042 34,762 8,385,884 8,420,646
Accumulated impairment losses (1,085,034) (1,085,034) (1,085,034) (1,085,034)
Currency translation differences (1,349,678) (1,349,678) (637,128) (637,128)
Share of net assets of associates 42,367 6,142,963 6,185,330 34,762 6,663,722 6,698,484
Market value of quoted investments 5,048,701 5,048,701 4,722,638 4,722,638
251
Financial Statements
28. ASSOCIATES (CONTINUED)
<----------------------- 2011 -----------------------> <---------------------- 2010 ---------------------->
Malaysia Overseas Total Malaysia Overseas Total
RM000 RM000 RM000 RM000 RM000 RM000
Company
Quoted investments:
At cost 124,802 124,802 124,802 124,802
Market value 214,945 214,945 206,721 206,721
The Groups share of revenue and profit of associates is as follows:
2011 2010
RM000 RM000
Revenue 2,610,714 3,045,011
Profit for the financial year 137,745 138,139
The Groups share of assets and liabilities of associates is as follows:
2011 2010
RM000 RM000
Non-current assets 4,467,593 4,640,624
Current assets 1,035,638 405,046
Current liabilities (1,873,122) (609,693)
Non-current liabilities (1,184,001) (1,798,089)
Net assets 2,446,108 2,637,888
Goodwill 4,672,511 5,145,630
Accumulated impairment losses (net of currency translation differences) (933,289) (1,085,034)
6,185,330 6,698,484
The Groups share of contingent liabilities of associates amounted to RM540.8 million (2010: RM547.0 million).
The Groups and the Companys equity interests in the associates, their respective principal activities and countries
of incorporation are listed in Note 42 to the financial statements.
During the financial year, carrying amount of an associate, Mobile Telecommunication Company of Esfahan
(MTCE) was reclassified from associates to assets held-for-sale as disclosed in Note 34(b) to the financial
statements.
Axiata Group Berhad (242188-H) Advancing Asia
252
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
28. ASSOCIATES (CONTINUED)
Impairment test
During the financial year, the Group had undertaken the test of impairment of its investment in Idea following an
impairment indicator arising from the shortfall between the carrying value and market value. No impairment loss
was required for the carrying amount of Idea as at 31 December 2011 as its recoverable amount was in excess of
its carrying amount. The investment in Idea is defined as the Groups CGUs.
In the previous financial year, an impairment loss amounted to RM1,085.0 million was recognised in respect of the
Groups investment in India. An impairment test was undertaken in the previous financial year following an
impairment indicator arising from the shortfall between the carrying value and market value as well as intense price
competition following the entry of a number of new operators into the Indian market.
Key assumptions used in the VIU
The recoverable amount was determined based on VIU calculation, which apply a discounted cash flow model
based on the forecasts and projections approved by the management. These forecasts and projections reflect
managements expectations based on the current assessment of market share, expectations of market growth and
industry growth as benchmarked with external sources.
The key assumptions used in determining the VIU are:
Assumptions Basis of determination
Projection period A ten (10) years (2010: 10 years) cash flow forecast is used as the overall
penetration rate in India is relatively low, based on past experience of emerging
markets, the prospects are good, notwithstanding that it would take longer time
frame to achieve optimal operational levels.
Pre-tax adjusted discount rate 13.4% (2010: 13.4%) was used in line with the market analysis.
Terminal growth rate Long term terminal growth rate is estimated to be 3.0% (2010: 3.5%) applied
beyond the tenth (10
th
) year cash flows to perpetuity.
Blended Average Revenue Compound Annual Growth Rate of 0.3% (2010: 0.6%) throughout the ten (10)
per user (ARPU) years projection period.
Blended subscribers Blended subscriber base ranged between 100.4 million in 2012 to 194.0 million in
2021 (2010: ranged between 84.6 million in 2011 to 144.6 million in 2020).
Blended Earnings Before Ranging from 22.06% in 2012 to 30.72% in 2021 (2010: ranging from 21.9% in 2011
Interest, Tax, Depreciation to 32.4% in 2020).
and Amortisation (EBITDA)
margin
Effective tax rate 20% from 2012 to 2016, 34% in 2017 and beyond (2010: 20% from 2011 to 2019,
34% in 2020 and beyond).
253
Financial Statements
28. ASSOCIATES (CONTINUED)
Impairment test (continued)
The key assumptions used in determining the VIU are: (continued)
Assumptions Basis of determination
Capital expenditure The cash flow forecasts for capital expenditure are based on past experience and
include the ongoing capital expenditure required to continue to roll out networks
in emerging markets to provide voice and data products and services and to
meet the population coverage requirements of certain of the Groups licences.
Capital expenditure forecasted excludes excess spectrum charge and limit on
spectrum and license renewal fees, which are currently being deliberated and at
this juncture uncertain.
Management believes that no reasonably possible change in any of the key assumptions would cause the carrying
value of Idea to exceed its recoverable amount.
29. LONG TERM RECEIVABLES
Group
2011 2010
RM000 RM000
Staff loans 226 332
Finance lease receivables (a) 108,632 110,981
Investment in convertible bond (b)
108,858 111,313
Axiata Group Berhad (242188-H) Advancing Asia
254
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
29. LONG TERM RECEIVABLES (CONTINUED)
(a) Finance lease receivables are receivables related to the lease of fiber optic cable of a subsidiary.
Details of the lease receivables according to the maturity schedule are as follows:
Group
2011 2010
RM000 RM000
Within one (1) year 22,198 21,536
Between one (1) and five (5) years 86,981 84,380
More than five (5) years 97,515 115,470
206,694 221,386
Unearned finance lease income (91,223) (104,772)
Finance lease receivables 115,471 116,614
Classified as:
Current (Note 32) 6,839 5,633
Non-current 108,632 110,981
Finance lease receivables 115,471 116,614
(b) The bond is an investment in a twelve (12) years, 3% convertible bond of RM179.7 million (USD55.0 million),
together with interest is repayable after twelve (12) years, beginning 12 August 2008.
In the previous financial year, the Group and the Company fully impaired the investment in convertible bond
amounted to RM66.1 million as disclosed in Note 7(a) to the financial statements.
255
Financial Statements
30. AMOUNTS DUE FROM/(TO) SUBSIDIARIES
(a) Current portion
The currency exposure profile of the current portion of amounts due from subsidiaries is as follows:
Amounts due from
subsidiaries
2011 2010
RM000 RM000
Non-interest bearing
RM 113,264 67,875
USD 19,019 44,345
Singapore Dollar (SGD) 41,030 39,046
173,313 151,266
Amounts due from subsidiaries are net of impairment losses of RM6.6 million provided for in the previous
financial year, unsecured and have no fixed terms of repayment.
The currency exposure profile of the current portion of amounts due to subsidiaries is as follows:
Amounts due to
subsidiaries
2011 2010
RM000 RM000
RM 4,255 1,205
USD 55 169
4,310 1,374
The amounts due to subsidiaries are unsecured, interest free and have no fixed terms of repayment.
(b) Non-current portion
The currency exposure profile of the non-current portion of amounts due from subsidiaries is as follows:
Amounts due from
subsidiaries
2011 2010
RM000 RM000
USD
1
83,240 42,370
SGD 139,372 138,833
222,612 181,203
1
Effective interest rate of 4.25% as at 31 December 2011 (2010: 3.97%) p.a.
Axiata Group Berhad (242188-H) Advancing Asia
256
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
31. INVENTORIES
Group
2011 2010
RM000 RM000
At net realisable value:
Telecommunication equipment 218,211 3,826
Spares and others * 123,626 81,230
341,837 85,056
* Included in spares and others are trading inventories mainly comprise of SIM cards, handsets and other
consumables.
32. TRADE AND OTHER RECEIVABLES
Group Company
2011 2010 2011 2010
RM000 RM000 RM000 RM000
Trade receivables 1,188,120 1,039,397
Less: Provision for impairment (297,787) (352,603)
890,333 686,794
Other receivables:
Deposits 108,176 107,636
Less: Provision for impairment (23,002) (23,002)
85,174 84,634
Prepayments 747,039 568,034 3,942 3,256
Staff loans 456 538 9 43
Finance lease receivables (Note 29(a)) 6,839 5,633
Other receivables from an associate 314 314
Other receivables 377,064 360,655 10,789 9,146
Less: Provision for impairment (938) (2,830)
376,126 357,825 10,789 9,146
Total other receivables after
provision for impairment 1,215,948 1,016,978 14,740 12,445
Total trade and other receivables
after provision for impairment 2,106,281 1,703,772 14,740 12,445
257
Financial Statements
32. TRADE AND OTHER RECEIVABLES (CONTINUED)
The currency exposure profile of trade and other receivables after impairment is as follows:
<------------------------------------------------------ 2011 ------------------------------------------------------> <------------------------------------------------------ 2010 ------------------------------------------------------>
RM USD IDR SLR BDT SDR Others Total RM USD IDR SLR BDT SDR Others Total
RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000
Functional
currency
Group
RM 667,235 352 61,016 314 728,917 508,237 18,250 526,487
IDR 56,736 779,969 42 836,747 53,569 586,441 30 640,040
SLR 98,417 165,745 264,162 103,429 127,596 231,025
BDT 3,664 221,051 224,715 273,244 273,244
Others 51,644 96 51,740 32,955 21 32,976
667,235 210,813 779,969 165,745 221,051 61,016 452 2,106,281 508,237 189,953 586,441 127,596 273,244 18,250 51 1,703,772
Company
RM 14,394 346 14,740 12,445 12,445
The movement of provision for impairment of trade and other receivables are as follows:
Group
2011 2010
RM000 RM000
Trade receivables
At 1 January 352,603 377,014
Provision for impairment during the financial year (Note 7(b)) 84,720 115,407
Written off (138,268) (128,794)
Currency translation differences (1,268) (8,584)
Transferred to assets directly associated with non-current assets classified
as held-for-sale (2,440)
At 31 December 297,787 352,603
Other receivables
At 1 January 25,832 52,702
Provision for impairment during the financial year (Note 7(b)) 1,183 984
Written off (3,075) (27,854)
At 31 December 23,940 25,832
The carrying amounts of trade and other receivables approximate their fair value.
Axiata Group Berhad (242188-H) Advancing Asia
258
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
32. TRADE AND OTHER RECEIVABLES (CONTINUED)
Trade receivables which are due as at the end of the reporting period are as follows:
Trade Past due and not specifically impaired
receivables
specifically
impaired
Not past (net of 0-3 3-6 6-12 Over 12
due impairment) months months months months Total
RM000 RM000 RM000 RM000 RM000 RM000 RM000
2011 232,604 18,411 438,785 96,020 64,426 40,087 890,333
2010 194,718 46,651 295,246 61,112 31,878 57,189 686,794
The Group is not exposed to major concentration of credit risk due to the diverse customer base. In addition,
credit risk is mitigated to a certain extent by cash deposits and bankers guarantee obtained from customers. The
Group considers the accumulated impairment losses of trade receivables at the end of the reporting period to be
adequate to cover the potential financial loss.
Credit terms of trade receivables for the Group range from 7 to 90 days (2010: 7 to 90 days).
Other receivable from an associate is unsecured and interest free with no fixed term of repayment.
33. DEPOSITS, CASH AND BANK BALANCES
Group Company
Note 2011 2010 2011 2010
RM000 RM000 RM000 RM000
Deposits with:
Licensed banks 5,352,219 5,408,813 1,996,148 3,081,028
Other financial institutions 115,821
Deposits under Islamic principles 714,505 206,560
Total deposits 6,066,724 5,731,194 1,996,148 3,081,028
Cash and bank balances 550,064 546,188 5,800 11,227
Total deposits, cash and
bank balances 6,616,788 6,277,382 2,001,948 3,092,255
Less:
Deposits pledged 16(a) (421,338) (13,037) (418,045)
Deposits held in Escrow accounts 37(b) (87,135)
Debt reserve account 16(f) (56,542) (7)
Bank overdraft 16 (5,367) (6,192)
Total cash and cash equivalents
at the end of the financial year 6,046,406 6,258,146 1,583,903 3,092,255
259
Financial Statements
33. DEPOSITS, CASH AND BANK BALANCES (CONTINUED)
The deposits are placed mainly with a number of creditworthy financial institutions. There is no major concentration
of deposits in any single financial institution. Maturity range of deposits is as follows:
Group Company
(In days) From To To
Financial year ended 31 December 2011 Overnight 360 90
Financial year ended 31 December 2010 Overnight 360 30
The currency exposure profile of deposits, cash and bank balances is as follows:
<---------------------------------------------------- 2011 ----------------------------------------------------> <--------------------------------------------------- 2010 --------------------------------------------------->
RM USD IDR SLR BDT Others Total RM USD IDR SLR BDT Others Total
RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000
Functional
currencies
Group
RM 5,005,629 538,289 88 3,054 5,547,060 5,005,016 642,246 315 3,098 5,650,675
IDR 12,145 336,196 348,341 53,912 75,509 129,421
SLR 11,311 251,774 263,085 4,643 125,933 130,576
BDT 74,711 74,711 3,489 58,131 61,620
Others 19,567 364,024 383,591 16,717 288,373 305,090
5,005,629 581,312 336,284 254,828 74,711 364,024 6,616,788 5,005,016 721,007 75,824 129,031 58,131 288,373 6,277,382
Company
RM 1,500,704 501,244 2,001,948 2,978,166 114,089 3,092,255

34. NON-CURRENT ASSETS/LIABILITIES CLASSIFIED AS HELD-FOR-SALE
(a) The assets and liabilities related to a subsidiary of the Group, Multinet Pakistan (Private) Limited (Multinet)
have been presented as non-current assets held-for-sale following an agreement entered into on 13 July 2010
to dispose Multinet to the existing shareholder in Pakistan. The completion of the transaction is extended as
the transaction is subject to amongst others the fulfilment of certain conditions precedent.
Multinet continues to be classified as assets and liabilities directly associated with non-current assets classified
as held-for-sale during the financial year under FRS5 and presented under the others segment as disclosed
in Note 39 to the financial statements.
Axiata Group Berhad (242188-H) Advancing Asia
260
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
34. NON-CURRENT ASSETS/LIABILITIES CLASSIFIED AS HELD-FOR-SALE (CONTINUED)
(a) (i) Cash flows associated with assets/liabilities held-for-sale
Group
2011 2010
RM000 RM000
Operating cash flows 58,963 15,620
Investing cash flows (46,285) (14,115)
Financing cash flows (21,137) (5,397)
Effect of exchange losses (544) (583)
Total cash flows (9,003) (4,475)
(ii) Assets directly associated with non-current assets classified as held-for-sale
Group
2011 2010
RM000 RM000
PPE 251,169 251,107
Other current assets 31,527 34,667
Total assets directly associated with non-current assets classified
as held-for-sale 282,696 285,774
(iii) Liabilities directly associated with non-current assets classified as held-for-sale
Group
2011 2010
RM000 RM000
Borrowings (67,026) (80,955)
Deferred tax liabilities (25,994) (2,105)
Other current liabilities (94,418) (161,593)
Total liabilities directly associated with non-current assets classified
as held-for-sale (187,438) (244,653)
(iv) Cumulative expenses recognised in other comprehensive income relating to non-current assets classified
as held-for-sale amounted to RM21.8 million (2010: RM21.7 million).
261
Financial Statements
34. NON-CURRENT ASSETS/LIABILITIES CLASSIFIED AS HELD-FOR-SALE (CONTINUED)
(b) On 18 May 2011, the Group entered into a Sales and Purchase Agreement (SPA) with Telecommunication
Company of Esfahan on the disposal of its entire shareholding in MTCE representing 49.00% of the total issued
and paid-up share capital in MTCE. The completion of the sale is subject to the fulfillment of certain conditions
and completion procedures in the SPA. In conjunction with the disposal of MTCE, the investment in MTCE
amounted to RM4.1 million was reclassified as Non-Current Assets Held-for-Sale during the financial year.
35. CASH FLOWS FROM/(USED IN) OPERATING, INVESTING AND FINANCING ACTIVITIES
Group Company
Note 2011 2010 2011 2010
RM000 RM000 RM000 RM000
Receipts from customers 15,986,440 15,286,614
Payments to suppliers and employees (8,380,194) (7,901,784) (150,214) (144,016)
Dividends received 5,190,221
Dividends from associates 2,107 4,757
Payment of finance cost (635,449) (668,503) (34,088) (146,104)
Payment of zakat (845) (845)
Payment of income taxes
(net of tax refunds) (1,184,704) (793,075) 1,418 (4,660)
Total cash flows from/(used in)
operating activities 5,785,248 5,923,252 (181,622) 4,900,198
Proceeds from disposal of PPE 134,523 18,793
Proceeds from disposal of
investment properties 14,176
Purchase of PPE (4,280,063) (2,964,295) (5,254) (2,258)
Purchase of AFS financial asset (361)
Payment on intangible assets (378,127)
Novation of put option of an
associate (334,308)
Net proceeds from partial
disposal of subsidiaries 5(a)(i),5(b)(iii) 1,452 1,942,571
Proceeds from disposal of an
associate 5(b)(iv) 109,908 109,908
Additional investment in
associates 5(a)(iii),5(b)(i) (205,766) (1,575)
Interest received 235,524 153,276 80,062 37,808
Net repayment from employees 188 127
Advances from subsidiaries
treated as quasi-investment 17,181 1,416,778
Net repayment of advances
from subsidiaries 142,462 422,042
Total cash flows (used in)/from
investing activities (4,812,401) (741,556) 234,451 1,984,278
Axiata Group Berhad (242188-H) Advancing Asia
262
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
35. CASH FLOWS FROM/(USED IN) OPERATING, INVESTING AND FINANCING ACTIVITIES (CONTINUED)
Group Company
Note 2011 2010 2011 2010
RM000 RM000 RM000 RM000
Proceeds from borrowings 2,646,226 1,646,845
Repayments of borrowings (2,145,444) (7,746,877) (4,200,000)
Proceeds from bonds and Sukuk
issuance 5,155,650
Proceeds from issuance of
Performance-Based ESOS shares 38,061 38,061
Share issue expense (112) (112)
Dividends paid to non-controlling
interests (112,308) (280)
Dividends paid to shareholders 44 (1,184,230) (1,184,230)
Dividends received from associates 117,217 89,445
Total cash flows used in financing
activities (640,590) (855,217) (1,146,281) (4,200,000)
36. CONTINGENCIES AND COMMITMENTS
(a) Capital commitments
Group
2011 2010
RM000 RM000
PPE
Commitments in respect of expenditure
Approved and contracted for 1,747,978 1,452,194
Approved but not contracted for 909,877 515,087
2,657,855 1,967,281
263
Financial Statements
36. CONTINGENCIES AND COMMITMENTS (CONTINUED)
(b) Operating lease commitments
In 1999, XL entered into an office rental agreement denominated in Rupiah with PT Caraka Citra Sekar Lestari
(third party) for a term of ten (10) years. On 23 March 2007, XL amended the office rental agreement until
31 October 2020, with a total commitment as follows:
2011 2010
RM000 RM000
IDR million equivalent* IDR million equivalent*
Payable within one (1) year 18,850 6,579 18,850 6,409
Payable more than one (1) year and
no later than five (5) years 84,268 29,410 103,118 35,060
Payable more than five (5) years 69,854 24,379 69,854 23,750
Total 172,972 60,368 191,822 65,219
* based on closing rate
The rental expenses related to XLs commitment for the financial year ended 31 December 2011 and 2010
amounted to RM6.6 million (IDR18,850.0 million) and RM4.4 million (IDR12,382.0 million) respectively.
(c) 3G annual fees commitment
XL has committed to pay annual fees within ten (10) years, as long as XL holds the 3G license. The amount
of annual payment is based on the scheme of payment set out in Regulation No. 07/PER/M.KOMINFO/2/2006
of the Minister of Communication and Information. No penalty will be imposed in the event that XL returns
the license.
Axiata Group Berhad (242188-H) Advancing Asia
264
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
36. CONTINGENCIES AND COMMITMENTS (CONTINUED)
(d) List of contingent liabilities as at 31 December of the Group are as follows:
Potential exposure/claims
Description 2011
RMmillion
2010
RMmillion
1 Rego Multi-Trades Sdn Bhd (Rego) vs Aras Capital Sdn Bhd
(Aras Capital) and Tan Sri Dato Tajudin Ramli (TSDTR)
In 2005, Rego, a wholly-owned subsidiary of Celcom, commenced
proceedings against Aras Capital and TSDTR for amounts due to
Rego pursuant to an investment agreement with Aras Capital and an
indemnity letter given by TSDTR. TSDTR filed its defence and
instituted a counterclaim against Rego, TRI and its directors to void
and rescind the indemnity letter and claim damages.
The Board of Directors, based on legal advice received, are of the
view that it has good prospects of succeeding on the claim and
successfully defending the counterclaim if the same were to proceed
to trial.
100.0 100.0
2 VIP Engineering and Marketing Limited (VIPEM) vs Technology
Resources Industries Berhad (TRI) on TRI Telecommunications
Tanzania Limited (Tritel)
In December 2001, vide Civil Case No. 427 of 2001, VIPEM claimed a
sum of USD18.6 million from TRI as its share of loss of profits for the
mismanagement of Tritel, a joint venture company between TRI and
VIPEM. In light of the winding-up order made against Tritel, TRI filed
its claims of RM123.4 million with the liquidator of Tritel in July
2003.
The Board of Directors, based on legal opinion received, are of the
view that the allegations of mismanagement, are rhetorical and
unsubstantiated. In view of the winding up proceedings, there is also
a possibility that VIPEM will not pursue its claim.
63.7 63.7
265
Financial Statements
Potential exposure/claims
Description 2011
RMmillion
2010
RMmillion
3 TSDTR vs Celcom
In June 2006, Celcom and TRI were served with a Defense and
Counterclaim by TSDTR in connection with proceedings initiated
against him by Pengurusan Danaharta Nasional Berhad and two
others. Celcom, TRI and the other twenty two (22) defendants were
joined in these proceedings via counterclaim. Subsequently in July
2006, TSDTR filed and served an Amended Defence and Amended
Counterclaim on Celcom/TRIs solicitors.
On 14 February 2012, TSDTR withdrew his appeals aforementioned
with costs.
13,461.4
4 VAT assessment on Robi Axiata Limited (Robi) SIM card
sales
By a judgment dated 24 August 2006, the Divisional Bench of the
High Court Division declared that the imposition of tax on SIM card
sales was illegal and without lawful authority. Robi ceased making
payments to the National Board of Revenue on the basis of the said
Order. However, with effect from 27 March 2007, Robi resumed
payment of the VAT on SIM Card sales due to a Stay Order issued
by the Appellate Division of the Supreme Court on the Order passed
by the High Court on 24 August 2006. In the event a claw back is
required, the estimated VAT on sales of SIM cards between August
2006 and March 2007, amounts to RM69.7 million.
Based on the legal opinion received, the Board of Directors are of the
view that Robi has no further obligation.
69.7 78.6
36. CONTINGENCIES AND COMMITMENTS (CONTINUED)
(d) List of contingent liabilities as at 31 December of the Group are as follows: (continued)
Axiata Group Berhad (242188-H) Advancing Asia
266
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
Potential exposure/claims
Description 2011
RMmillion
2010
RMmillion
5 Robis tax position
Robi has claimed for SIM tax subsidy as a deductible expense in its tax
provision computations for FY 2005 to 2011 (2010: FY 2005 to 2010).
The National Board of Revenue has challenged this claim and regarded
the SIM tax subsidy as non-deductible, on grounds that the subsidies
are collectible from the customers and hence is not a business
expense. The case has been taken to the local court whereby the
proceeding is still ongoing with no decision reached to-date.
Based on legal opinion received, the Board of Directors are of the
view that Robi has good prospects of succeeding on the claim.
125.8 95.6
6 Access Promotion Contribution (APC) of Multinet
Multinet filed a suit during the financial year ended 31 December 2010
in the Honourable High Court of Sindh against the Federation of
Pakistan, Pakistan Telecommunications Authority (PTA), Pakistan
Telecommunication Company Limited (PTCL) and the Universal
Service Fund Company inter alia challenging the legality and
enforcement of APC applicable on international incoming calls. Multinet
has stopped paying APC to PTA from 30 September 2009. In the
event a claw back is required, the estimated amount as per PTA
monthly demand notice from January 2010 to December 2011 is
RM145.2 million.
Based on legal opinion received, the Board of Directors are of the
view that Multinet has good prospects of succeeding on the claim.
145.2
Total exposure/claims 504.4 13,799.3
The Company does not have any contingent liabilities as at 31 December 2011 and 2010.
36. CONTINGENCIES AND COMMITMENTS (CONTINUED)
(d) List of contingent liabilities as at 31 December of the Group are as follows: (continued)
267
Financial Statements
37. EVENTS AFTER THE REPORTING PERIOD
(a) Entry by Celcom into Shareholders Agreement with PLDT Global Corporation (PGC) and PLDT
Malaysia Sdn Bhd (PLDT MY)
On 30 November 2011, Celcom entered into a Shareholders Agreement (SA) with PGC and PLDT MY for
the purpose of collaborating in establishing mobile virtual network operator (MVNO) services in Malaysia.
Under the terms of the SA, the issued and paid-up share capital of PLDT MY shall be RM6.0 million divided
into 6.0 million PLDT MY Shares of which Celcom and PGC will subscribe in cash in the ratio of 49:51.
The acquisition of 49.00% equity interest in PLDT MY by Celcom was completed on 25 January 2012.
(b) Acquisition by entire equity interest in Suntel Limited (Suntel)
Dialog Broadband Networks (Private) Limited, a wholly-owned subsidiary of Dialog, on 14 December 2011
entered into a SPA with the shareholders of Suntel for the acquisition of the entire ordinary shares of
Suntel.
Pursuant to the Signing of the SPA, Dialog deposited a sum of RM87.1 million (USD28.0 million) in Escrow
Accounts with Standard Chartered Bank who acted as the Escrow Agent as disclosed in Note 33 to the
financial statements.
The SPA is subject to conditions precedent which includes regulatory approvals. The SPA stipulates the
fulfillment of the conditions precedent with a maximum period of six months from the date of the SPA. Upon
fulfillment of the SPA, the operations of both DBN and Suntel will be consolidated into a merged entity
providing advance fixed line and broadband services.
Post year end, the acquisition has yet to be completed as the conditions precedent to the SPA has yet to
be fulfilled.
38. SIGNIFICANT NON-CASH TRANSACTIONS
Significant non-cash transactions are as follows:
Group
Note 2011 2010
RM000 RM000
(a) Share swap arising from the merger 5(b)(ii) 744,825
(b) Asset swap arrangements 116,565
Axiata Group Berhad (242188-H) Advancing Asia
268
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
39. SEGMENTAL REPORTING
By key operating companies of the Group
Management has determined the operating segments based on the reports reviewed by the Board of Directors
(Chief Operating decision maker).
The Board of Directors considers the business from a geographic perspective. The Groups operating companies
operate in many countries as shown in Note 41 to the financial statements. Accordingly, the Groups operations
by key operating companies is segmentised into these main geographic segments: Malaysia, Indonesia, Bangladesh,
Sri Lanka and Others. Others comprise of individual companies that contributed less than 10% of consolidated
revenue.
The reportable segments derive their revenue primarily from the provision of mobile services, leasing of passive
infrastructure, and others such as provision of interconnect services, leased services, pay television transmission
services and provision of other data services. Revenue is based on the country in which the customers are
located.
The Board of Directors assesses the performance of the operating segment, before its respective tax charge or
tax credits, based on a measure of EBITDA. EBITDA is derived after operating revenue less other operating costs,
domestic interconnect and international outpayment, marketing, advertising and promotion, and staff costs.
Consolidation
adjustments/
Malaysia Indonesia Bangladesh Sri Lanka Others eliminations Total
RM000 RM000 RM000 RM000 RM000 RM000 RM000
Financial year ended 31 December 2011
Operating revenue
Total operating revenue 7,182,493 6,512,047 1,270,331 1,263,886 345,045 16,573,802
Inter-segment * (8,371) (46,930) (11,351) (15,213) (44,000) (125,865)
External operating revenue 7,174,122 6,465,117 1,270,331 1,252,535 329,832 (44,000) 16,447,937
Results:
EBITDA 3,084,377 3,325,990 395,621 451,216 (110,988) (21,904) 7,124,312
Interest income 95,070 40,773 5,774 11,737 131,659 (49,232) 235,781
Interest expense (220,054) (288,375) (33,611) (10,095) (135,031) 49,064 (638,102)
Depreciation of:
Property, plant and equipment (839,992) (1,684,362) (236,684) (275,898) (63,115) 11,027 (3,089,024)
Investment properties (1) (1)
Amortisation of intangible assets (4,043) (25,175) (12,512) (7,095) (48,825)
Associates:
share of results (net of tax) 7,605 268 129,872 137,745
loss on dilution of equity interest (20,108) (20,108)
Impairment of:
Property, plant and equipment,
net of reversal 6,934 (13,584) (948) (7,598)
Other non cash income/(expense) 58,108 (14,601) (121,361) (12,486) (27,410) 169 (117,581)
Taxation (420,844) (357,729) (31,458) (12,556) (41,205) (557) (864,349)
Segment profit/(loss) for the
financial year 1,767,160 982,937 (34,231) 144,143 (116,218) (31,541) 2,712,250
269
Financial Statements
39. SEGMENTAL REPORTING (CONTINUED)
Consolidation
adjustments/
Malaysia Indonesia Bangladesh Sri Lanka Others eliminations Total
RM000 RM000 RM000 RM000 RM000 RM000 RM000
Financial year ended 31 December 2010
Operating revenue
Total operating revenue 6,797,553 6,197,817 1,207,438 1,181,090 286,120 15,670,018
Inter-segment * (4,815) (44,529) (49,344)
External operating revenue 6,792,738 6,197,817 1,207,438 1,181,090 286,120 (44,529) 15,620,674
Results:
EBITDA 2,984,419 3,347,585 384,632 425,015 (103,442) 15,728 7,053,937
Interest income 40,529 22,140 9,995 2,857 109,246 (31,157) 153,610
Interest expense (74,409) (366,774) (18,183) (27,021) (217,985) 33,264 (671,108)
Depreciation of:
Property, plant and equipment (743,555) (1,507,666) (213,377) (277,913) (60,093) 98,209 (2,704,395)
Investment properties (7) (7)
Amortisation of intangible assets (4,044) (17,927) (4,123) (4,595) (30,689)
Jointly controlled entity:
share of results (net of tax) (141,939) (141,939)
gain on merger exercise 173,199 173,199
Associates:
share of results (net of tax) 4,300 133,839 138,139
loss on dilution of equity interest (5,719) (5,719)
Impairment of:
Property, plant and equipment,
net of reversal 4,485 (17,362) (475) 8,449 (4,903)
an associate (1,085,034) (1,085,034)
long term receivable (66,084) (66,084)
goodwill (49,015) (49,015)
Other non cash income/(expense) 67,777 (44,030) (19,166) 22,877 418,288 445,746
Taxation (554,519) (392,330) (90,130) (13,986) (5,298) (32,895) (1,089,158)
Segment profit/(loss) for the
financial year 1,724,976 1,023,636 49,173 135,683 (1,018,502) 201,614 2,116,580
* Inter-segment operating revenue has been eliminated in arriving at respective segment operating revenue. The
inter-segment operating revenue was entered into in the normal course of business and at prices available to
third parties or at negotiated terms.
Axiata Group Berhad (242188-H) Advancing Asia
270
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
40. FINANCIAL RISK MANAGEMENT OBJECTIVES AND POLICIES
(a) Market risks consist of:
(i) foreign currency exchange risk risk that the value of a financial instrument will fluctuate due to changes
in foreign exchange rates.
(ii) fair value interest rate risk risk that the value of a financial instrument will fluctuate due to changes in
market interest rates.
(iii) cash flow interest rate risk risk that future cash flows associated with a financial instrument will fluctuate.
In the case of a floating rate debt instrument, such fluctuations result in a change in the effective interest
rate of the financial instrument, usually without a corresponding change in its fair value.
(iv) price risk risk that the value of a financial instrument will fluctuate as a result of changes in market
prices, whether those changes are caused by factors specific to the individual instrument or its issuer or
factors affecting all instrument traded in the market.
(b) credit risk risk that one party to a financial instrument will fail to discharge an obligation and cause the other
party to incur a financial loss.
(c) liquidity risk (funding risk) risk that an entity will encounter difficulty in raising funds to meet commitments
associated with financial instruments.
The Groups and the Companys overall financial risk management programme focuses on the unpredictability of
financial markets and seeks to minimise potential adverse effects on the financial performance of the Group and
the Company. Financial risk management is carried out through risk reviews, internal control systems, insurance
programmes and adherence to the Groups and the Companys financial risk management policies. The Board of
Directors regularly reviews these risks and approves the treasury policies, which covers the management of these
risks. Hedging transactions are determined in the light of commercial commitments. Derivative financial instruments
are used only to hedge underlying commercial exposures and are not held for speculative purposes.
(a) Market risks
(i) Foreign currency exchange risk
The foreign exchange risk of the Group and the Company predominately arises from borrowings
denominated in foreign currencies. The main currency exposure from borrowings denominated in foreign
currency is USD. The Group and the Company has cross currency swaps and forward foreign currency
contracts that are primarily used to hedge selected long term foreign currency borrowings to reduce the
foreign currency exposures on these borrowings.
The Group has certain investment in foreign operation, whose net assets are exposed to foreign currency
translation risk. Currency exposure arising from the net assets of the Groups foreign operation is
managed primarily through borrowings denominated in the relevant foreign currency and also the use of
cross currency swap.
271
Financial Statements
40. FINANCIAL RISK MANAGEMENT OBJECTIVES AND POLICIES (CONTINUED)
(a) Market risks (continued)
(i) Foreign currency exchange risk (continued)
As at 31 December 2011, if USD has weakened by 5% against IDR, BDT, SLR and RM with all other
variables held constant, this will result in foreign exchange gains to the profit or loss of RM194.0 million
and RM39.6 million respectively for the Group and the Company, on translation of USD denominated
borrowings.
(ii) Cash flow and fair value interest rate risk
The Group and the Company has deposits, cash and bank balances including deposits placed with
creditworthy licensed banks and financial institutions. The Group and the Company manage its interest
rate risk by actively monitoring the yield curve trend and interest rate movement for the various
deposits, cash and bank balances.
The Groups and the Companys borrowings comprise borrowings from financial and non-financial
institutions, Sukuk, Notes and Preference Shares. The Groups and the Companys interest rate risk
objective is to manage an acceptable level of rate fluctuation on the interest expense. In order to achieve
this objective, the Group and the Company target a composition of fixed and floating borrowings based
on assessment of its existing exposure and desirable interest rate profile. To obtain this composition, the
Group and the Company use hedging instruments such as interest rate swap contracts.
As at 31 December 2011, if interest rate on different foreign currencies denominated borrowings had been
lower by 5% with all other variables held constant, this will result in a lower interest expense of RM29.5
million and RM0.6 million respectively for the Group and the Company.
(iii) Price risk
The Group is exposed to equity securities price risk because of the investments held by the Group
classified on the consolidated statement of financial position as AFS and FVTPL. The Group is not
exposed to commodity price risk. No financial instruments or derivatives have been employed to hedge
this risk.
(b) Credit risk
Credit risk arises from trade receivables, cash and cash equivalents and financial instruments used in hedging
activities.
The Group has no significant concentration of credit risk due to its diverse customer base. Credit risk is
managed through the application of credit assessment and approval, credit limit and monitoring procedures.
Where appropriate, the Group obtains deposits or bank guarantees from customers.
The Group and the Company place its cash and cash equivalents with a number of creditworthy financial
institutions. The Groups and the Company policy limit the concentration of financial exposure to any single
financial institution.
Axiata Group Berhad (242188-H) Advancing Asia
272
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
40. FINANCIAL RISK MANAGEMENT OBJECTIVES AND POLICIES (CONTINUED)
(b) Credit risk (continued)
All hedging instruments are executed with creditworthy financial institutions with a view to limiting the credit
risk exposure of the Group and the Company. The Group and the Company, however, are exposed to credit-
related losses in the event of non-performance by counterparties to financial derivative instruments, but do
not expect any counterparties to fail to meet their obligations.
The maximum credit risk exposure of the financial assets of the Group and the Company are approximately
their carrying amounts as at the end of the reporting period.
The credit quality of the financial assets that are neither past due nor impaired is shown in Note 18 to the
financial statements.
The carrying amount of trade receivables that are past due is shown in Note 32 to the financial statements.
(c) Liquidity risk
Prudent liquidity risk management implies maintaining sufficient liquid funds to meet its financial obligations.
In the management of liquidity risk, the Group and the Company monitors and maintains a level of cash and
cash equivalents deemed adequate by the management to finance the Groups and the Companys operations
and to mitigate the effects of fluctuations in cash flows. Due to the dynamic nature of the underlying business,
the Group and the Company aims at maintaining flexibility in funding by keeping both committed and
uncommitted credit lines available.
The table below analyses the Groups and the Companys non-derivative financial liabilities and net settled
derivative financial liabilities into relevant maturity groupings based on the remaining period at the end of the
reporting period to the contractual maturity date. As amounts included in the table are contractual
undiscounted cash flows, these amounts will not be reconciled to the amounts disclosed on the statement of
financial position for borrowings and trade, other payables and derivative financial instruments.
<------------------------------------------------------------------- 2011 ------------------------------------------------------------------->
Total
contractual Total
Below 1 2 2 3 3 4 4 5 Over undiscounted carrying
1 year years years years years 5 years cash flows amount
RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000
Group
Trade and other payables
excluding statutory
liabilities 3,782,137 125,054 3,907,191 3,907,191
Borrowings 2,780,541 1,999,952 1,247,766 2,606,805 318,504 5,134,915 14,088,483 11,459,363
Net settled derivative
financial instruments
(interest rate swaps) 9,581 7,026 4,471 1,916 22,994 22,759
6,572,259 2,132,032 1,252,237 2,608,721 318,504 5,134,915 18,018,668 15,389,313
273
Financial Statements
40. FINANCIAL RISK MANAGEMENT OBJECTIVES AND POLICIES (CONTINUED)
(c) Liquidity risk (continued)
<------------------------------------------------------------------- 2011 ------------------------------------------------------------------->
Total
contractual Total
Below 1 2 2 3 3 4 4 5 Over undiscounted carrying
1 year years years years years 5 years cash flows amount
RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000
Company
Trade and other payables 65,020 65,020 65,020
Borrowings 30,907 30,907 30,907 816,154 908,875 775,128
Amounts due to
subsidiaries 4,310 4,310 4,310
100,237 30,907 30,907 816,154 978,205 844,458

<------------------------------------------------------------------- 2010 ------------------------------------------------------------------->
Total
contractual Total
Below 1 2 2 3 3 4 4 5 Over undiscounted carrying
1 year years years years years 5 years cash flows amount
RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000
Group
Trade and other payables
excluding statutory
liabilities 2,900,954 2,900,954 2,900,954
Borrowings 1,270,380 2,468,115 1,362,947 693,003 2,379,652 5,650,515 13,824,612 10,683,574
Net settled derivative
financial instruments
(interest rate swaps) 14,191 11,203 8,216 5,228 2,241 41,079 22,638
4,185,525 2,479,318 1,371,163 698,231 2,381,893 5,650,515 16,766,645 13,607,166

Company
Trade and other payables 37,193 37,193 37,193
Borrowings 29,226 29,226 29,226 29,226 815,313 932,217 738,758
Amounts due to
subsidiaries 1,374 1,374 1,374
67,793 29,226 29,226 29,226 815,313 970,784 777,325

Axiata Group Berhad (242188-H) Advancing Asia
274
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
40. FINANCIAL RISK MANAGEMENT OBJECTIVES AND POLICIES (CONTINUED)
(d) Capital risk management
The primary objective of the Groups capital risk management is to ensure that it maintains a strong credit
rating and healthy capital ratios in order to support its business and maximise shareholders value.
The Group manages its capital structure and makes adjustments to it, in light of changes in economic
conditions. To maintain or adjust the capital structure, the Group may or may not make dividend payments
to shareholders, return capital to shareholders or issue new shares or other instruments.
Consistent with others in the industry, the Group monitors capital on the basis of the gearing ratios. This ratio
is calculated as total borrowings by total equity. Total borrowings including non-current and current borrowings
as shown in the consolidated statement of financial position. Total equity is calculated as equity in the
consolidated statement of financial position.
The gearing ratios as at 31 December were as follows:
Group
2011 2010
RM000 RM000
Borrowings (Note 16) 11,459,363 10,683,574
Total equity 21,120,867 20,278,648
Gearing ratio 0.54 0.53
The Groups capital management strategy was to obtain and maintain an investment grade credit rating.
(e) Fair value estimation
The table below analyses financial instruments carried at fair value, by valuation method. The different levels
have been defined as follows:
Quoted prices (unadjusted) in active markets for identified assets or liabilities (level 1)
Inputs other than quoted prices included within level 1 that are observable for the asset or liability, either
directly (that is, as prices) or indirectly (that is, derived from prices, level 2)
Inputs for the asset or liability that are not based on observable market data (that is unobservable inputs,
level 3)
275
Financial Statements
40. FINANCIAL RISK MANAGEMENT OBJECTIVES AND POLICIES (CONTINUED)
(e) Fair value estimation (continued)
The following table represents the fair value level of the assets and liabilities that are measured at fair value
as at 31 December 2011.
Level 1 Level 2 Level 3 Total
RM000 RM000 RM000 RM000
Group
Assets
Financial assets at FVTPL:
Trading securities 9 9
Non-hedging derivatives 44,891 44,891
Available-for-sale:
Equity securities 893 893
9 44,891 893 45,793
Liabilities
Financial liabilities at FVTPL:
Non-hedging derivatives 36,888 36,888
Derivatives used for hedging 90,861 90,861
127,749 127,749
Company
Liabilities
Financial liabilities at FVTPL:
Derivatives used for hedging 33,609 33,609
Axiata Group Berhad (242188-H) Advancing Asia
276
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
41. LIST OF SUBSIDIARIES
The subsidiaries are as follows:
Name of company
% of Groups
effective
shareholding Principal activities
Place of
incorporation
2011 2010
Axiata Investments
(Labuan) Limited
100.00 100.00 Investment holding Federal Territory,
Labuan, Malaysia
Axiata Investments 1
(India) Limited
#
100.00 100.00 Investment holding Mauritius
Hello Axiata Company
Limited (Hello)
#
100.00 100.00 Provision of mobile telecommunication
services in Cambodia
Cambodia
Axiata Management
Services Sdn Bhd
100.00 100.00 Provision of services under Axiatas Service
Assurance Centre to telecom munication
service providers to enhance service
quality to customers
Malaysia
Celcom Axiata Berhad 100.00 100.00 Provision of telecommunication network
capacity, infrastructure and services
Malaysia
Axiata Investments
(Singapore) Limited
100.00 100.00 Investment holding Federal Territory,
Labuan, Malaysia
Axiata SPV1 (Labuan)
Limited
100.00 100.00 Offshore non-trading Federal Territory,
Labuan, Malaysia
Axiata Foundation
&
Develop and nurture talent pool and foster,
develop and improve education
Malaysia
Subsidiaries held through
Axiata Investments
(Labuan) Limited
Dialog Axiata PLC
#
84.97 84.97 Provision of mobile telecommunication
services in Sri Lanka
Sri Lanka
Axiata Investments
(Mauritius) Limited
#
100.00 100.00 Dormant Mauritius
Robi Axiata Limited* 70.00 70.00 Provision of mobile telecommunication
services in Bangladesh
Bangladesh
Axiata Lanka (Private)
Limited
#
100.00 100.00 To carry on engage in the business of
construction high rise office complex with
telecommunication tower and to provide
other facilities for the occupants of the
building and for the sale, leasing and
renting thereof
Sri Lanka
277
Financial Statements
Name of company
% of Groups
effective
shareholding Principal activities
Place of
incorporation
2011 2010
Subsidiaries held through
Axiata Investments
(Labuan) Limited
(continued)
Multinet Pakistan (Private)
Limited*
~
89.00 89.00 Provision of cable television services,
information technology (including software
development) telecom munication and
multimedia services in Pakistan
Pakistan
Axiata Investments
(Indonesia) Sdn Bhd
100.00 100.00 Investment holding Malaysia
Subsidiaries held through
Axiata Investments
(Indonesia) Sdn Bhd
PT XL Axiata Tbk
#
66.61 66.69 Provision of mobile telecommunication
services in Republic of Indonesia
Indonesia
Subsidiaries held through
PT XL Axiata Tbk
Excelcomindo Finance
Company BV
#
66.61 66.69 Financing Netherlands
GSM One (L) Limited
#
66.61 66.69 Financing Federal Territory,
Labuan, Malaysia
GSM Two (L) Limited
#
66.61 66.69 Financing Federal Territory,
Labuan, Malaysia
Subsidiaries held through
Dialog Axiata PLC
Dialog Broadband
Networks (Private)
Limited
#
84.97 84.97 To establish, maintain and operate an
International Telecommunication Service
including but not limited to operation of
international Voice Services, provision of
I nternati onal Pri vate Leased Ci rcui t
Services and Managed Services
Sri Lanka
Dialog Television (Private)
Limited
#
84.97 84.97 To establish and carry on the business of
television broadcasting network including
cable and pay television transmission
within Sri Lanka
Sri Lanka
41. LIST OF SUBSIDIARIES (CONTINUED)
The subsidiaries are as follows (continued):
Axiata Group Berhad (242188-H) Advancing Asia
278
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
Name of company
% of Groups
effective
shareholding Principal activities
Place of
incorporation
2011 2010
Subsidiaries held through
Dialog Television
(Private) Limited
Communiq Broadband
Network (Private)
Limited
#
84.97 84.97 To undertake, market, sel l , operate,
mai ntai n and provi de i nf ormati on
technology and enabled services of all
types whatsoever including but not limited
to data and content transmission services
Sri Lanka
CBN Sat (Private)
Limited
#
84.97 84.97 To carry on the business of importers,
manufacturers, assemblers, exporters,
traders, di stri butors, retai l ers and
wholesalers of any electronic consumer
products and ratio and visual goods
Sri Lanka
Subsidiary held through
Axiata Investments 1
(India) Limited
Axiata Investments 2
(India) Limited
#
100.00 100.00 Investment holding Mauritius
Subsidiaries held through
Celcom Axiata
Berhad
@
Celcom Mobile Sdn Bhd 100.00 100.00 Provi si on of mobi l e communi cati on
services, network services, application
services and content
Malaysia
Celcom Transmission (M)
Sdn Bhd
100.00 100.00 Provision of network telecommunication
network capacity and services
Malaysia
Alpha Canggih Sdn Bhd 100.00 100.00 Property investment Malaysia
Celcom Technology (M)
Sdn Bhd
100.00 100.00 Provision of telecommunication value
added services through cellular or other
forms of telecommunication network
Malaysia
41. LIST OF SUBSIDIARIES (CONTINUED)
The subsidiaries are as follows (continued):
279
Financial Statements
Name of company
% of Groups
effective
shareholding Principal activities
Place of
incorporation
2011 2010
Subsidiaries held through
Celcom Axiata
Berhad
@
(continued)
CT Paging Sdn Bhd+ 100.00 100.00 Provi si on of strategi c and busi ness
development, management, administrative,
support services and investment holding
Malaysia
Celcom Trunk Radio (M)
Sdn Bhd
100.00 100.00 Ceased operations Malaysia
Celcom Timur (Sabah)
Sdn Bhd
80.00 80.00 Provision of fibre optic transmission
network
Malaysia
Celcom Multimedia
(Malaysia) Sdn Bhd
100.00 100.00 Provision of electronic wallet services Malaysia
Technology Resources
Industries Berhad
100.00 100.00 Investment holding Malaysia
Subsidiary held through
CT Paging Sdn Bhd
C-Mobile Sdn Bhd 100.00 100.00 Trading and distribution of communication
devices and its related products and
services and setting up and managing of
concept retail stores based on intellectual
property rights owned by Celcom
Malaysia
41. LIST OF SUBSIDIARIES (CONTINUED)
The subsidiaries are as follows (continued):
Axiata Group Berhad (242188-H) Advancing Asia
280
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
Name of company
% of Groups
effective
shareholding Principal activities
Place of
incorporation
2011 2010
Subsidiary held through
Technology Resources
Industries Berhad
Alpine Resources
Sdn Bhd^
@
100.00 Inactive Malaysia
Rego Multi-Trades
Sdn Bhd+
100.00 100.00 Dealing in marketable securities Malaysia
Technology Resources
Management Services
Sdn Bhd+
100.00 100.00 Inactive Malaysia
Technology Resources
(Nominees) Sdn Bhd^
@
100.00 Dormant Malaysia
#
Audited by a member firm of PricewaterhouseCoopers International Limited which is a separate and independent
legal entity from PricewaterhouseCoopers Malaysia
* Audited by a firm other than a member firm of PricewaterhouseCoopers International Limited
+ Inactive as at 31 December 2011
@
Consolidated by predecessor method of merger accounting
^ Dissolved pursuant to section 254(1)(b) of the Companies Act, 1965 effective 23 June 2011
~ Reclassified to non-current assets held-for-sale as disclosed in Note 34(a) to the financial statements
&
In accordance with IC 112-Consolidation: Special Purpose Vehicles, AF is consolidated in the Group as the
substance of the relationship between the Company and the special purpose entity indicates that the entity is
controlled by the Company.
41. LIST OF SUBSIDIARIES (CONTINUED)
The subsidiaries are as follows (continued):
281
Financial Statements
42. LIST OF ASSOCIATES
The investments in associates are as follows:
Name of company
% of Groups
effective
shareholding Principal activities
Place of
incorporation
2011 2010
Samart I-Mobile Public
Company Limited (SIM)
24.42 24.42 Mobile phone distributor accessories, and
bundled with content and administration of
the di stri buti on channel s for, and
management of customer care and billing
system of 1900MHz mobile phone
Thailand
Associate held through
Axiata Investments
(Labuan) Limited
Mobile Telecommunication
Company of Esfahan~
49.00 49.00 Planning, designing, installing, operating
and mai nt ai ni ng a GSM mobi l e
telecommunication network to customers
in the province of Esfahan, Iran
Iran
Associates held through
Celcom Axiata Berhad
Sacofa Sdn Bhd 15.12 15.12 Trade or business of a telecommunications
infrastructure and services company
including all its related businesses
Malaysia
Tune Talk Sdn Bhd 35.00 35.00 Principally engaged in the business of
providing mobile communication services,
complementary value added services and
telecommunication services
Malaysia
Associate held through
Axiata Investments
(Singapore) Limited
M1 Limited 29.23 29.49 Provision of mobile telecommunication
services, international call services, mobile
retail sales, after sales support, customer
services, paging services, research and
development of mobile communication
products and services and investment
holding
Singapore
~ Reclassified to non-current assets held-for-sale as disclosed in Note 34(b) to the financial statements
Axiata Group Berhad (242188-H) Advancing Asia
282
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
Name of company
% of Groups
effective
shareholding Principal activities
Place of
incorporation
2011 2010
Associate held through
Axiata Investments 1
(India) Limited and
Axiata Investments 2
(India) Limited
Idea Cellular Limited 19.96 19.10 Leading GSM mobile services operator
engaged in providing Mobile Telephone
Services
India
Associate held through
Dialog Axiata PLC
Firstsource-Dialog Solution
(Private) Limited
26.00 To carry on the business of providing
information technology enabled services
to the Sri Lankan and Internati onal
market
Sri Lanka
All associates have co-terminous financial year end with the Group and the Company except MTCE with financial
year ended on 20 March and Idea with financial year end on 31 March.
42. LIST OF ASSOCIATES (CONTINUED)
The investments in associates are as follows (continued):
283
Financial Statements
43. RELATED PARTY TRANSACTIONS
All related party transactions were entered into in the normal course of business and at prices available at
negotiated terms. The names of these related parties, nature of these transactions and their total value have been
set out in accordance with the provisions of FRS 124: Related Party Disclosure.
The nature of transactions and relationship with related parties are as follows:
Related parties
Nature of the relationship
with related parties Nature of transactions
Idea Associate International roaming revenue and charges
M1 Associate International roaming revenue and charges
Sacofa Associate Sales of prepaid cards, leaseline, charges, maintenance fees
and others
Tune Talk Associate Sale of postpaid MVNO minutes
Celcom Subsidiary Dividend and technical and management services
Dialog Subsidiary Technical and management services
XL Subsidiary Technical and management services
Robi Subsidiary Technical and management services
Hello Subsidiary Technical and management services
SIM Associate Dividends, technical and management services
AIL Subsidiary Advances treated as quasi-investment
AIL 1 Subsidiary Advances treated as quasi-investment
AIL 2 Subsidiary Advances treated as quasi-investment
AIS Subsidiary Advances
Key management personnel are the persons who have authority and responsibility for planning, directing and
controlling the activities of the Group or the Company either directly or indirectly. Key management personnel of
the Group and the Company include the Senior Leadership Team who report directly to the Group Chief Executive
Officer.
Whenever exist, related party transactions also includes transaction with entities that are controlled, jointly
controlled or significantly influenced directly by any key management personnel or their close family members.
Axiata Group Berhad (242188-H) Advancing Asia
284
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
43. RELATED PARTY TRANSACTIONS (CONTINUED)
In addition to related party transactions and balances mentioned elsewhere in the financial statements, set out
below are significant related party transactions and balances which were carried out on terms and conditions
negotiated amongst the related parties.
Group Company
2011 2010 2011 2010
RM000 RM000 RM000 RM000
(a) Sale of goods and services
Associates:
International roaming revenue 34,860 35,951
Telecommunication services 95,306 33,519
130,166 69,470
(b) Purchase of goods and services
Associates:
Interconnection charges 13,843 16,326
Leaseline charges, maintenance and others 45,034 41,156
58,877 57,482
(c) Intercompany service agreement
Technical and management services 272 484 48,418 45,013
(d) Dividends received/receivable from
subsidiaries/associates 2,107 5,194,978
(e) Advances from subsidiaries/related
parties (net of repayment) (159,643) (1,838,820)
The outstanding balances as at the financial year end are disclosed in Notes 27 and 30 to the financial
statements.
285
Financial Statements
43. RELATED PARTY TRANSACTIONS (CONTINUED)
Group Company
2011 2010 2011 2010
RM000 RM000 RM000 RM000
(f) Key management compensation
short term employee benefits:
Salaries, allowances and bonus 17,508 14,044 17,508 14,044
Ex-gratia payments 1,000 1,000
Contribution to EPF 2,699 2,441 2,699 2,441
Estimated money value of benefits 171 256 171 256
Other staff benefits 1,006 87 1,006 87
Share-based compensation
ESOS and RSA expense 3,967 2,059 3,967 2,059
Included in key management compensation is the Executive Directors remuneration of the Company as disclosed
in Note 7(d) to the financial statements.
44. DIVIDENDS
RM000
Final tax exempt dividend under the single tier system of 10 sen per ordinary share of
RM1 each, in respect of financial year ended 31 December 2010 845,651
Interim tax exempt dividend under the single tier system of 4 sen per ordinary share of
RM1 each, in respect of financial year ended 31 December 2011 338,579
1,184,230
The Directors have recommended a final tax exempt dividend under the single tier system of 15 sen per ordinary
share of RM1 each of the Company in respect of the financial year ended 31 December 2011. The proposed
dividend is subject to approval by the shareholders at the forthcoming Annual General Meeting.
Axiata Group Berhad (242188-H) Advancing Asia
286
annual report 2011
NOTES TO THE FINANCIAL STATEMENTS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011 (CONTINUED)
45. SUPPLEMENTARY INFORMATION DISCLOSED PURSUANT TO BURSA SECURITIES LISTING REQUIREMENTS
The following analysis of realised and unrealised retained profits/(accumulated losses) is prepared in accordance
with Guidance on Special Matter No. 1, Determination of Realised and Unrealised Profits or Losses in the Context
of Disclosure Pursuant to Bursa Securities Listing Requirements, as issued by the Malaysian Institute of Accountants
whilst the disclosure is based on the prescribed format by the Bursa Securities.
2011 2010
RM000 RM000
Total retained profits/(accumulated losses) of the Company and its subsidiaries
realised 12,001,892 10,225,212
unrealised (1,404,088) (1,204,245)
10,597,804 9,020,967
Total retained profits from associates:
realised 799,480 647,510
unrealised (124,493) (90,159)
674,987 557,351
11,272,791 9,578,318
Less: consolidation adjustments (876,662) (350,556)
Total consolidated retained profits 10,396,129 9,227,762
The disclosure above is solely for compliance with the directive issued by the Bursa Securities and should not be
used for any other purpose.
287
Financial Statements
We, Tan Sri Dato Azman Hj. Mokhtar and Dato Sri Jamaludin Ibrahim, two of the Directors of Axiata Group Berhad,
do hereby state that, in the opinion of the Directors, the financial statements set out on pages 167 to 286 are drawn
up in accordance with Financial Reporting Standards, the MASB Approved Accounting Standards in Malaysia for Entities
other than Private Entities and the Companies Act, 1965 in Malaysia so as to give a true and fair view of the financial
position of the Group and of the Company as of 31 December 2011 and of their financial performance and cash flows
for the financial year then ended.
The information set out in Note 45 to the financial statements have been prepared in accordance with the Guidance
on Special Matter No. 1, Determination of Realised and Unrealised Profits or Losses in the Context of Disclosure Pursuant
to Bursa Malaysia Securities Berhad Listing Requirements, as issued by the Malaysian Institute of Accountants.
Signed on behalf of the Board of Directors in accordance with their resolution dated 22 February 2012.
TAN SRI DATO AZMAN HJ. MOKHTAR DATO SRI JAMALUDIN IBRAHIM
DIRECTOR DIRECTOR
I, James Carl Grinwis Maclaurin, being the officer primarily responsible for the financial management of Axiata Group
Berhad, do solemnly and sincerely declare that the financial statements set out on pages 167 to 286 are, in my opinion,
correct and I make this solemn declaration conscientiously believing the same to be true, and by virtue of the provisions
of the Statutory Declarations Act, 1960.
JAMES CARL GRINWIS MACLAURIN
Subscribed and solemnly declared by the above named James Carl Grinwis Maclaurin at Kuala Lumpur in Malaysia on
22 February 2012, before me.
COMMISSIONER FOR OATHS
Axiata Group Berhad (242188-H) Advancing Asia
288
annual report 2011
STATEMENT
BY DIRECTORS
PURSUANT TO SECTION 169(15) OF THE COMPANIES ACT, 1965
STATUTORY
DECLARATION
PURSUANT TO SECTION 169(16) OF THE COMPANIES ACT, 1965
REPORT ON THE FINANCIAL STATEMENTS
We have audited the financial statements of Axiata Group Berhad on pages 167 to 286, which comprise the statements
of financial position as at 31 December 2011 of the Group and of the Company, and the statements of comprehensive
income, changes in equity and cash flows of the Group and of the Company for the financial year then ended, and a
summary of significant accounting policies and other explanatory notes, as set out on Notes 1 to 44.
Directors Responsibility for the Financial Statements
The Directors of the Company are responsible for the preparation of financial statements that give a true and fair view
in accordance with MASB Approved Accounting Standards in Malaysia for Entities Other than Private Entities and the
Companies Act, 1965 in Malaysia, and for such internal control as the Directors determine are necessary to enable the
preparation of financial statements that are free from material misstatement, whether due to fraud or error.
Auditors Responsibility
Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit
in accordance with approved standards on auditing in Malaysia. Those standards require that we comply with ethical
requirements and plan and perform the audit to obtain reasonable assurance whether the financial statements are free
from material misstatement.
An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial
statements. The procedures selected depend on our judgement, including the assessment of risks of material
misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, we consider
internal control relevant to the entitys preparation of financial statements that give a true and fair view in order to
design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion
on the effectiveness of the entitys internal control. An audit also includes evaluating the appropriateness of accounting
policies used and the reasonableness of accounting estimates made by the Directors, as well as evaluating the overall
presentation of the financial statements.
We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit
opinion.
Opinion
In our opinion, the financial statements have been properly drawn up in accordance with Financial Reporting Standards
in Malaysia and the Companies Act, 1965 so as to give a true and fair view of the financial position of the Group and
of the Company as of 31 December 2011 and of their financial performance and cash flows for the financial year then
ended.
289
Financial Statements
INDEPENDENT
AUDITORS REPORT
TO THE MEMBERS OF AXIATA GROUP BERHAD
(INCORPORATED IN MALAYSIA) (COMPANY NO. 242188 H)
REPORT ON OTHER LEGAL AND REGULATORY REQUIREMENTS
In accordance with the requirements of the Companies Act, 1965 in Malaysia, we also report the following:
(a) In our opinion, the accounting and other records and the registers required by the Act to be kept by the Company
and its subsidiaries of which we have acted as auditors have been properly kept in accordance with the provisions
of the Act.
(b) We have considered the financial statements and the auditors reports of all the subsidiaries of which we have not
acted as auditors, which are indicated in Note 41 to the financial statements.
(c) We are satisfied that the financial statements of the subsidiaries that have been consolidated with the Companys
financial statements are in form and content appropriate and proper for the purposes of the preparation of the
financial statements of the Group and we have received satisfactory information and explanations required by us
for those purposes.
(d) The audit reports on the financial statements of the subsidiaries did not contain any material qualification or any
adverse comment made under Section 174(3) of the Act.
OTHER REPORTING RESPONSIBILITIES
The supplementary information set out in Note 45 on page 287 is disclosed to meet the requirement of Bursa Malaysia
Securities Berhad and is not part of the financial statements. The directors are responsible for the preparation of the
supplementary information in accordance with Guidance on Special Matter No. 1, Determination of Realised and
Unrealised Profits or Losses in the Context of Disclosure Pursuant to Bursa Malaysia Securities Berhad Listing
Requirements, as issued by the Malaysian Institute of Accountants (MIA Guidance) and the directive of Bursa Malaysia
Securities Berhad. In our opinion, the supplementary information is prepared, in all material respects, in accordance with
the MIA Guidance and the directive of Bursa Malaysia Securities Berhad.
OTHER MATTERS
This report is made solely to the members of the Company, as a body, in accordance with Section 174 of the
Companies Act, 1965 in Malaysia and for no other purpose. We do not assume responsibility to any other person for
the content of this report.
PRICEWATERHOUSECOOPERS DATO SERI AHMAD JOHAN BIN MOHAMMAD RASLAN
(No. AF: 1146) (No. 1867/09/12 (J))
Chartered Accountants Chartered Accountant
Kuala Lumpur
22 February 2012
Axiata Group Berhad (242188-H) Advancing Asia
290
annual report 2011
INDEPENDENT AUDITORS REPORT
TO THE MEMBERS OF AXIATA GROUP BERHAD
(INCORPORATED IN MALAYSIA) (COMPANY NO. 242188 H)
Axiata Group Berhad (Group) closed 2011 on a positive
note, delivering revenue growth of 5.3% YoY, at
RM16,447.9 million and PATAMI of RM2,345.6 million,
marking a double digit growth of 33%. EBITDA increased
marginally at 1.0% due to several one-off charges.
Normalised EBITDA would have stood at 3.2% YoY. The
healthy performance is further evidenced by the increase
in cash balance to RM6,616.8 million at the end of the
year despite aggressive investment on capital expenditure
(capex) across the OpCos.
In terms of market presence, the Group continued to
make significant progress with a total subscriber base of
close to 200 million at the end of 2011, a 25% increase
from 160 million subscribers a year ago. Data growth
continued to show positive trends particularly in Malaysia
and Indonesia, with an expansion in market share, whilst
an increase subscribers base continued in Sri Lanka and
Bangladesh. Overall, all around excellent performances
were seen by our associates.
Malaysia saw a record breaking revenue growth of 6% to
RM7,182.5 million despite operating in a mature market,
driven by its data and mobile broadband services. Non
voice revenue grew 12% YoY, contributing 35% of total
revenue. EBITDA margin remained healthy at 44.6%, with
normalised EBITDA margin increasing 2 percentage points.
Normalised PATAMI surpassed the RM2 billion mark, a
double digit growth of 11% which included last mile tax
credit contributing to the excellent PATAMI result.
Despite the stiff market competition, mobile broadband
subscribers in Malaysia stood at 937,000 at the end of the
year, a 9% increase YoY bringing the total subscribers base
up 7%, at close to 12 million users. In parallel, aggressive
marketing campaigns to promote data saw good take up
of devices such as smartphones and tablets, growing
device revenue by more than 100%. With continuous
emphasis on data segments, Malaysia is embarking on an
interesting journey of innovative data offerings and services,
network sharing for better quality and capacity alongside
greater cost efficiencies management, ready to take on
business challenges in 2012.
Indonesia, driven by extremely strong growth in data,
performed well with revenue increasing 7% YoY to RM6,512.1
million, recording data revenue growth of 61% from the
previous year. Advanced data, VAS and SMS or non-voice
services contributed close to 50% of revenue this year.
Investments in 3G infrastructure, expansion of new 2G
base stations and continuous efforts to improve network
quality played a major part in accelerating the adoption of
data versus voice. Investments in data services impacted
EBITDA margin which stood at 49%; excluding one-offs it
would have been 51% due to severance payment to its
employees for its network outsourcing project, one of the
steps taken for operational and cost efficiency.
Indonesia continues to grow its data revenue whilst
mitigating voice decline with a focus on customers share
of wallet on voice. Its subscriber base increased 7% in the
fourth quarter bringing the total subscribers to 46.4 million
at year end. Data users stood at 25.5 million representing
more than half of its total subscribers. Its efforts gained
recognition and XL received The Best in Marketing
Campaign award by Marketing Magazine during the year.
A dedicated team with a data centric focus was established
during the year to support its data growth, manage data
services and improve customer service experience which
includes end to end service delivery.
In light of the above positive results, a proposed dividend
of 35% of normalised PAT was announced in Indonesia
subject to approval at its forthcoming AGM.
Sri Lanka continued its positive performance trend ending
the year with 10% revenue growth at RM1,263.9 million.
Prepaid revenue and television remained as primary
contributors with Dialog Television turning PAT positive
for the first time since acquisition in 2006. EBITDA grew
9% from the previous quarter at 36% margin through its
continuous aggressive cost management initiatives and
the de-scaling of operating cost structures. Total subscriber
base increased 5% to 7.2 million with continuous efforts to
stimulate voice usage. Dialog also recorded positive free
cash flow for the eighth consecutive quarter. With the
strong performance in 2011, the Board of Directors in Sri
Lanka announced a cash dividend of SLR0.25 per share,
totaling to SLR2 billion (approximately RM55 million) to be
paid out to its shareholders, subject to approval at its
forthcoming AGM.
Bangladesh, one of the Groups fastest growing markets,
showed a steady double digit growth both in revenue and
EBITDA despite competitive pressure. Revenue saw an
18% increase coming from increased voice, VAS and inter-
connect revenue. EBITDA recorded a 15% hike with
disciplined control over cost structure and operational
291
GROUP
FINANCIAL ANALYSIS
efficiency. PAT took a hit primarily due to forex losses
arising from the weakening of the BDT against the USD
and current year 2G license costs amortisation along with
other financing costs. On a normalised basis PAT would
have been at 23% growth. Number of subscribers grew
39% YoY to 23.3 million.
Cambodia posted a 9% revenue increase in the fourth
quarter of 2011 mainly from prepaid mobile revenue which
grew 15% whilst other revenue grew 38%, mostly from
sales of dual SIM phones. Number of subscribers grew by
more than 100% from the previous year as a result of its
aggressive marketing campaigns throughout the year.
EBITDA was positive despite one off retrenchment costs
during the year.
Excellent performance from regional associates in India
and Singapore helped the Group maintain its strong
results in 2011.
India recorded a solid 26% YoY revenue growth together
with an excellent EBITDA growth of 38%. Strong customer
traction saw 30% increase in subscriber base despite a
challenging regulatory and macro-economic environment.
PAT was down by 22% YoY due to competitive pressure,
higher depreciation and interest expenses, but QoQ saw
a healthy growth of 90%.
Singapores focus on non voice revenue paid off when it
made up 35.6% of the total service revenue, a significant
jump from 14.4% in the previous year. PAT increased 4.5%
in 2011 (YoY). Plans are in place to capture future data
growth with the ongoing nationwide LTE network.
The Groups earnings per share stands at 28 sen, an increase
of 33% from the previous year with the Groups return on
invested capital improving from 11.8% to 12.2% YoY.
The Group ended the year with a strong Balance Sheet
with cash and bank balance of RM6,616.8 million, an
increase of RM339.4 million compared to the previous
year. Total assets increased 6.4% YoY. Property, plant
and equipment increased to RM1,031.3 million, mainly due
to higher capex spending in Indonesia to support data
growth especially on network investments for both quality
and capacity. Increase in intangible assets of RM721.7
million was mainly as a result of renewal fees for 2G
spectrum license in Bangladesh. Debt to equity ratio
remained stable at 0.5x despite the increase in net
borrowings to support the Groups investment objectives.
The Groups strong Balance Sheet is a good start for
2012.
During the second half of the year, the Groups Board of
Directors declared an interim tax exempt dividend of 4
sen per share. Following a stong full year overall
performance the Board has recommended and announced
a final dividend of 15 sen, representing an accumulative
increase payout in dividends of 19 sen per share, a 60%
payout ratio based on the Groups normalised PATAMI,
subject to the approval of the shareholders at the
forthcoming AGM.
Axiata Group Berhad (242188-H) Advancing Asia
292
annual report 2011
GROUP FINANCIAL ANALYSIS
ANALYSIS OF SHAREHOLDINGS
Authorised Share Capital:
PM2,CCC,CCC,CCC oivioo into 2,CCC,CCC,CCC oroinary shars of PM.CC ach
Issued & Paid-Up Share Capital:
PM8,477,295,44C oivioo into 8,477,295,44C oroinary shars of PM.CC ach
Voting Pight. vot pr sharholor on a show of hanos
1 vote per ordinary share on a poll
Total No. of Shareholders:
23,297
DISTRIBUTION OF SHAREHOLDINGS
(without aggregating the securities from different securities accounts belonging to the same Depositor)
Size of Shareholdings
Shareholders Shares
Malaysian Foreign Malaysian Foreign
No. % No. % No. % No. %
Less than 100 1,203 5.16 10 0.04 12,878 0.00
1
91 0.00
1
100 1,000 5,831 25.03 82 0.35 4,864,166 0.06 60,978 0.00
1
1,001 10,000 12,514 53.72 268 1.15 46,902,879 0.55 1,184,105 0.01
10,001 100,000 2,081 8.93 255 1.10 53,521,941 0.63 10,735,954 0.13
100,001 423,864,771
(less than 5% of issued
and paid up share capital)
459 1.97 591 2.54 1,296,565,804 15.29 2,245,221,183 26.49
423,864,772 and above 3 0.01 4,818,225,461 56.84
Total 22,091 94.82 1,206 5.18 6,220,093,129 73.37 2,257,202,311 26.63
Note:
1
Less than 0.01%
CATEGORY OF SHAREHOLDINGS
Category of Shareholders
No. of
Shareholders
% of
Shareholders
No. of
Shares Held
% of Issued
Shares
Individuals 18,877 81.03 90,471,413 1.07
Bank/Finance Companies 121 0.52 1,271,706,938 15.00
Investments Trusts/Foundations/Charities 25 0.11 6,177,850 0.07
Other Types of Companies 294 1.26 47,622,996 0.56
Government Agencies/Institutions 22 0.09 3,264,036,357 38.50
Nominees 3,957 16.99 3,797,273,086 44.80
Others 1 0.00
1
6,800 0.00
1
Total 23,297 100.00 8,477,295,440 100.00
Note:
1
Less than 0.01%
293
SHAREHOLDING
STATISTICS
AS AT 30 MARCH 2012
SUBSTANTIAL SHAREHOLDERS (HOLDING 5% & ABOVE)
(as per Register of Substantial Shareholders)
No. Name
Direct Interests Indirect/Deemed Interests Total Interests
No. of
Shares Held
% of Issued
Shares
No. of
Shares Held
% of Issued
Shares
No. of
Shares Held
% of Issued
Shares
1. Khazanah Nasional Berhad 3,238,919,155 38.21 84,415,540 1.00 3,323,334,695 39.21
2. Citigroup Nominees
(Tempatan) Sdn Bhd
Employees Provident Fund
Board
1,008,056,306 11.89 1,008,056,306 11.89
3. AmanahRaya Trustees Berhad
Skim Amanah Saham
Bumiputera
643,108,400 7.59 643,108,400 7.59
Note:
Includes 370,431 Axiata Shares being the outstanding number of Axiata Shares to be returned to Khazanah under the Selling Flexibility
Arrangement to facilitate the sale of Axiata Shares by Axiatas employees who have exercised their Axiata ESOS options. Khazanah is
deemed to have an interest in these Axiata Shares pursuant to Section 6A of the Companies Act, 1965.
DIRECTORS DIRECT AND INDIRECT INTERESTS IN THE COMPANY AND ITS RELATED CORPORATIONS
The Directors direct and/or indirect interest in the Company based on the Register of Directors Shareholdings are as
follows:-
Number of ordinary shares of RM1.00 each
Interest in the Company
Direct Interest Indirect Interests Total Interest
No. of
Shares Held
% of Issued
Shares
No. of
Shares Held
% of Issued
Shares
No. of
Shares Held
% of Issued
Shares
Dato Sri Jamaludin Ibrahim 450,000
#
0.00* 450,000
#
0.00*
Number of options over ordinary shares of RM1.00 each
@
Interest in the Company
Direct Interest Indirect Interests Total Interest
No. of
Shares Held
% of Issued
Shares
No. of
Shares Held
% of Issued
Shares
No. of
Shares Held
% of Issued
Shares
Dato Sri Jamaludin Ibrahim 4,301,700 0.05 4,301,700 0.05
Notes:
# Held through a nominee namely, CIMSEC Nominees (Tempatan) Sdn Bhd
* Less than 0.01%
@ Options pursuant to Axiata ESOS for Eligible Employees and Executive Directors of Axiata Group.
Save as disclosed above, none of other Directors has any interest direct or indirect in the Company and its related
corporations.
Axiata Group Berhad (242188-H) Advancing Asia
294
annual report 2011
SHAREHOLDING STATISTICS
AS AT 30 MARCH 2012
LIST OF TOP THIRTY LARGEST SHAREHOLDERS
(without aggregating the securities from different securities accounts belonging to the same Depositor)
No. Name
No. of
Shares Held
% of Issued
Shares
1. Khazanah Nasional Berhad 3,238,919,155 38.21
2. Citigroup Nominees (Tempatan) Sdn Bhd
Employees Provident Fund Board
933,897,906 11.02
3. AmanahRaya Trustees Berhad
Skim Amanah Saham Bumiputera
645,408,400 7.61
4. Cartaban Nominees (Asing) Sdn Bhd
State Street London Fund FSIB for First State Asia Pacific Leaders Fund
186,640,600 2.20
5. Kumpulan Wang Persaraan (Diperbadankan) 136,496,200 1.61
6. HSBC Nominees (Asing) Sdn Bhd
Exempt An for JPMorgan Chase Bank, National Association (U.S.A.)
103,148,800 1.22
7. CIMSEC Nominees (Tempatan) Sdn Bhd
~ Fxonpt An jor |hozonoh Nos|ono| Borhod (Ax|oto F5O5)
83,628,076 0.99
8. AmanahRaya Trustee Berhad
~ Anonoh 5ohon Wowoson 2O2O
74,813,713 0.88
9. Cartaban Nominees (Asing) Sdn Bhd
Government of Singapore Investment Corporation Pte Ltd for
Government of Singapore (C)
73,485,800 0.87
10. Cartaban Nominees (Asing) Sdn Bhd
~ Fxonpt An jor 5toto 5troot Bonk 8 Trust Conpony (Wost C|T OD67)
71,891,762 0.85
11. HSBC Nominees (Asing) Sdn Bhd
~ Fxonpt An jor JPMorgon Choso Bonk, Not|ono| Assoc|ot|on (U.|.)
70,165,852 0.83
12. Malaysia Nominees (Tempatan) Sendirian Berhad
Great Eastern Life Assurance (Malaysia) Berhad (Par 1)
68,268,225 0.81
13. HSBC Nominees (Asing) Sdn Bhd
TNTC for Saudi Arabian Monetary Agency
67,411,700 0.80
14. Citigroup Nominees (Tempatan) Sdn Bhd
Exempt An for Eastspring Investments Berhad
66,296,475 0.78
15. Valuecap Sdn Bhd 64,493,300 0.76
16. HSBC Nominees (Asing) Sdn Bhd
BBH and Co Boston for Blackrock Global Allocation Fund, Inc
62,497,253 0.74
17. Cartaban Nominees (Asing) Sdn Bhd
State Street London Fund FSIH for First State Global Emerging Markets Leaders Fund
61,184,900 0.72
18. HSBC Nominees (Asing) Sdn Bhd
Exempt An for The Bank of New York Mellon (Mellon Acct)
59,043,327 0.70
295
No. Name
No. of
Shares Held
% of Issued
Shares
19. HSBC Nominees (Asing) Sdn Bhd
~ Fxonpt An jor JPMorgon Choso Bonk, Not|ono| Assoc|ot|on (Norgos B| |ond)
49,830,725 0.59
20. HSBC Nominees (Asing) Sdn Bhd
BBH and Co Boston for Vanguard Emerging Markets Stock Index Fund
46,886,294 0.55
21. Mayban Nominees (Tempatan) Sdn Bhd
~ Moyoon Trustoos Borhod jor Puo||c |tt|ko| Fund (NI4OII97O24O)
45,230,000 0.53
22. AmanahRaya Trustees Berhad
Amanah Saham Malaysia
44,000,000 0.52
23. HSBC Nominees (Asing) Sdn Bhd
Exempt An for JPMorgan Chase Bank, National Association (Saudi Arabia)
39,456,550 0.47
24. AmanahRaya Trustees Berhad
Public Islamic Dividend Fund
34,428,500 0.41
25. Amsec Nominees (Tempatan) Sdn Bhd
AmTrustee Berhad for CIMB Islamic Dali Equity Growth Fund (UT-CIMB-DALI)
32,476,050 0.38
26. Permodalan Nasional Berhad 29,699,975 0.35
27. HSBC Nominees (Asing) Sdn Bhd
BBH and Co Boston for Matthews Asian Growth and Income Fund
29,634,423 0.35
28. HSBC Nominees (Asing) Sdn Bhd
Exempt An for JPMorgan Chase Bank, National Association (U.A.E.)
29,167,626 0.34
29. Pertubuhan Keselamatan Sosial 26,254,875 0.31
30. AmanahRaya Trustees Berhad
Public Islamic Equity Fund
25,563,500 0.30
TOTAL 6,500,319,962 76.70
LIST OF TOP THIRTY LARGEST SHAREHOLDERS (CONTINUED)
(without aggregating the securities from different securities accounts belonging to the same Depositor)
Axiata Group Berhad (242188-H) Advancing Asia
296
annual report 2011
SHAREHOLDING STATISTICS
AS AT 30 MARCH 2012
1. SHARE BUY-BACK
At the last AGM held on 1 June 2011, Axiata obtained the mandate from its shareholders for Axiata to purchase
its own share of up to 10% of its issued and paid-up share capital (Share Buy-Back) upon such terms and
conditions as the Directors of the Company may deem fit and expedient in the interest of the Company.
Axiata did not carry out any Share Buy-Back exercise for the financial year ended 2011 (FY11).
[Disclosed in accordance with Appendix 9C, Part A item 14 and Appendix 12D of Paragraph 12.23, Main LR]
2. OPTIONS OR CONVERTIBLE SECURITIES
With the exception of options over ordinary shares of Axiata (ESOS Options) and Restricted Share Awards (RSA)
issued under the Performance-Based ESOS and Share Scheme (Axiata Share Scheme), the Company has not issued
any options and/or convertible securities.
The Performance-Based ESOS was approved by its shareholders at an Extraordinary General Meeting held on
24 March 2009 and implemented on 16 April 2009. On 1 June 2011, the Companys shareholders had, at the
19th AGM, approved the amendments to the Bye-Laws of the Axiata Share Scheme (Bye-Laws) to include a
Restricted Share Plan and the same took effect from 15 July 2011, including the existing Performance-Based ESOS
renamed as Axiata Share Scheme. From thereon, the Company started to offer Eligible Employees the entitlement
to receive RSA instead of ESOS Options.
Information on the Axiata Share Scheme is set out in Note 14(a) of the Audited Financial Statement for FY11 on
pages 215 to 223 of this Annual Report.
Information on ESOS Options/RSA granted, vested, exercised and outstanding since the implementation of Axiata
Share Scheme until FY11 are as follows:-
Total Nunbr of FSOS Options/PS/ granto. 86,9C8,CCC FSOS Options, 977,CC PS/
The ESOS Options and RSA granted shall be vested only upon the fulfilment of certain performance criteria for the Company and individuals
as at vesting date. Senior and top management can only vest the RSA at the end of the third year.
Total Nunbr of FSOS Options/PS/ vsto. 32,734,CCC FSOS Options, Nil PS/
Total Nunbr of FSOS Options xrciso. 2,C27,8 FSOS Options
Total nunbr of FSOS Options/PS/ outstanoing. 48,C5,739
1
ESOS Options, 977,100 RSA
Note:
1
Excluding 17,864,450 ESOS Options declared null and void due to resignation, termination or suspension of employment in
accordance with the terms of the Bye-Laws.
297
ADDITIONAL COMPLIANCE
INFORMATION
/s provioo blow, with th xcption of Dato` Sri Janaluoin lbrahin, Managing Dirctor/Prsiont & Group
Chief Executive Officer of the Company, none of the Directors of Axiata have been granted ESOS Options or
RSA:-
Granted Vested Outstanding
ESOS
Options
RSA ESOS
Options
RSA ESOS
Options
RSA
Dato Sri Jamaludin Ibrahim 4,301,700 Nil 2,693,900
2
Nil 4,301,700 Nil
Note:
2
None of the ESOS Options vested have been exercised
In accordance with Bye-Laws not more than 50% of the Companys new ordinary shares made available under
the Axiata Share Scheme shall be allocated, in aggregate to Eligible Employees who are Executive Directors of
the Company or any corporation within the Group or who are in Senior Management. For the FY11, the actual
percentage of options/shares granted to them was 20% of the total number of options/shares granted. Since
commencement of the Axiata Share Scheme the actual percentage of options/shares granted in aggregate to
Eligible Employees who are Executive Directors of the Company or any corporation within the Group or who are
in Senior Management is 20%.
[Disclosed in accordance with Appendix 9C, Part A item 15 and 27, Main LR]
3. DEPOSITORY RECEIPT PROGRAMME
Axiata did not sponsor any depository receipt program for the FY11.
[Disclosed in accordance with Appendix 9C, Part A item 16, Main LR]
4. SANCTION AND/OR PENALTY
There was no sanction and/or penalty imposed on Axiata and its subsidiaries, directors or management by the
regulatory bodies for the FY11.
[Disclosed in accordance with Appendix 9C, Part A item 17, Main LR]
5. NON-AUDIT FEES
The amount of non-audit fees incurred for the services rendered to Axiata and the Group by its external auditors,
Messrs PricewaterhouseCoopers and its affiliated companies for the FY11 are RM5,107,668 and RM6,760,003.
Services rendered by PricewaterhouseCoopers are not prohibited by regulatory and other professional requirements,
and are based on globally practiced guidelines on auditors independence. PricewaterhouseCoopers was engaged
in these services when their expertise and experience of Axiata are important. It is also the Groups policy to use
the auditors in cases where their knowledge of the Group means it is neither efficient nor cost effective to employ
another form of accountants.
[Disclosed in accordance with Appendix 9C, Part A item 18, Main LR]
Axiata Group Berhad (242188-H) Advancing Asia
298
annual report 2011
ADDITIONAL COMPLIANCE INFORMATION
6. VARIATION IN RESULTS
There were no profit estimate, forecasts or projections made or released by Axiata for the FY11.
[Disclosed in accordance with Appendix 9C, Part A item 19, Main LR]
7. PROFIT GUARANTEE
There were no profit guarantees given by Axiata for the FY11.
[Disclosed in accordance with Appendix 9C, Part A item 20, Main LR]
8. MATERIAL CONTRACTS INVOLVING DIRECTORS/MAJOR SHAREHOLDERS INTEREST
There were no material contracts of Axiata and/or its subsidiaries involving directors and major shareholders
interests either subsisting as at 31 December 2011 or entered into since the end of FY10.
[Disclosed in accordance with Appendix 9C, Part A item 21, Main LR]
9. UTILISATION OF PROCEEDS
There were no corporate proposals undertaken by Axiata during the FY11 hence no proceeds raised for FY11.
The proceeds raised from the USD300 million aggregate principal amount of 5.375% Notes Due in 2020 issued by
Axiata SPV1 in 2010 and guaranteed by Axiata have been fully utilised.
[Disclosed in accordance with Appendix 9C, Part A item 13, Main LR]
10. RECURRENT RELATED PARTY TRANSACTIONS OF REVENUE IN NATURE (RRPT)
At the last AGM held on 1 June 2011, Axiata has obtained a general mandate from its shareholders on RRPT
entered into by Axiata and/or its subsidiaries (RRPT Mandate). The RRPT Mandate is valid until the conclusion of
Axiatas forthcoming 20th Annual General Meeting to be held on 23 May 2012 (20th AGM).
Axiata proposes to seek a new RRPT Mandate at its forthcoming 20th AGM. The new RRPT Mandate, if approved
by the shareholders would be valid until the conclusion of Axiatas next AGM. Details of the RRPT mandate to be
sought is provided in the circular to the shareholders dated 30 April 2012 sent together with the Annual Report.
299
Details of RRPT entered into during the FY11 pursuant to RRPT Mandate are disclosed as follows:-
Transacting
Companies
Transacting
Related Parties
Interested Major
Shareholder/Director Nature of Transaction
Value of
Transactions
RM000
Axiata Group Telekom Malaysia
Berhad and/or its
subsidiaries
(TM Group)
Khazanah,
Tan Sri Dato
Azman Hj Mokhtar
Kenneth Shen
Dr Farid Mohamed
Sani (Resigned with
effect from 15
December 2011)
REVENUE
Telecommunications and Related Services
Interconnect payment from TM Group
Leased-line payment from TM Group
Voice Over Internet Protocol (VOIP) related
services revenue from TM Group
Dark fibre and leased line from Celcom to
Fibrecomm Network (M) Sdn Bhd (Fibrecomm)
Leased-line from Celcom Group to Fiberail Sdn Bhd
(Fiberail)
Non-telecommunications Services
Joint sales and marketing services from
Celcom Group to TM Group
COSTS
Telecommunications and Related Services
Interconnect cost to TM Group
VOIP related services costs to TM Group
Leased-line costs to TM Group
Provision of data and bandwidth related services
by TM Group to Axiata Group
Internet access and broadband charges by
TM Group to Celcom
Leasing of fibre optic core and provision of
bandwidth services from Fiberail by Celcom
Purchase of dark fibre, bandwidth, space and
facility from Fibrecomm by Celcom
Non-telecommunications Services
Site rental for telecommunications infrastructure,
equipments and related charges by TM Group to
Celcom
Commission on registration and collection to
TM Group by Celcom
Provision of contact centre and business process
outsourcing services by VADS Berhad to Axiata
Group
Rental of office premises payable monthly
by Axiata Group to TM Group
Leasing of vehicles by TM Group to Celcom Group
Provision of information technology, human
resources and other general office administrative
support services by TM Group to Axiata Group
TOTAL
56,990
3,250
5,594
1,906
894
4,007
60,988
56,034
66,007
32,013
4,044
11,311
20,118
21,696
1,886
84,017
14,844
1,575
182
447,356
[Disclosed in accordance with paragraph 10.09(2)(b) and paragraph 3.1.5 of Practice Note 12, Main LR]
Axiata Group Berhad (242188-H) Advancing Asia
300
annual report 2011
ADDITIONAL COMPLIANCE INFORMATION
Location
Freehold Leasehold
Net book
value of land
Net book
value of
buildings
No. of
Lots
Area
(000 sq ft)
No. of
Lots
Area
(000 sq ft) RM000 RM000
1 Malaysia
(a) Federal Territory
(Kuala Lumpur)
3 91.0 7,292.2 3,660.3
(b) Selangor 1 53.9 2 48.7 10,547.2 25,702.2
(c) Perak 1 43.5 4 63.0 1,254.4 185.5
(d) Pulau Pinang 7 15.3 4 129.6 2,956.5 1,818.8
(e) Kedah 1 15.9 167.5 418.4
(f) Johor 6 41.6 1 78.8 1,399.8 1,750.8
(g) Negeri Sembilan 2 50.0 990.0 246.8
(h) Terengganu 7 871.8 447.7 12.1
(i) Kelantan 3 107.2 223.6 369.4
(j) Pahang 1 37.1 17 429.6 3,869.8 1,553.5
(k) Sabah 5 224.4 1,418.6 1,423.8
(l) Sarawak 2 320.1 3 58.5 704.3 925.2
2 Indonesia 11,328 32,308.0 448,957.9 71,458.4
3 Sri Lanka 15 508.9 10,583.1 34,728.5
4 Bangladesh 257 1,371.0 983 1,491.5 5,147.8 16,705.6
5 Cambodia 1,823.5
Total 292 2,441.4 12,361 35,918.0 495,960.4 162,782.8
Note:
The details of the top ten properties included in the above summary are disclosed in the next page.
301
NET BOOK VALUE OF
LAND & BUILDINGS
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011
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Axiata Group Berhad (242188-H) Advancing Asia
302
annual report 2011
LIST OF TOP
TEN PROPERTIES
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2011
Axiata Group Berhad
Axiata Centre
9 Jalan Stesen Sentral 5
Kuala Lumpur Sentral
50470 Kuala Lumpur
Malaysia
Tel : +60 3 2263 8888
Fax : +60 3 2263 8822
Website : www.axiata.com
Celcom Axiata Berhad
Menara Celcom
No. 82, Jalan Raja Muda Abdul Aziz
50300 Kuala Lumpur
Malaysia
Tel : +60 3 2688 3939
Fax : +60 3 2681 0361
Website : www.celcom.com.my
PT XL Axiata Tbk
grha XL
Jl. Mega Kuningan
Lot. E4-7 No. 1
Kawasan Mega Kuningan
Jakarta 12950
Indonesia
Tel : +62 21 576 1881
Fax : +62 21 576 1880
Website : www.xl.co.id
Dialog Axiata PLC
No. 475, Union Place
Colombo 2
Sri Lanka
Tel : +94 777 678 700
Fax : +94 112 678 700
Website : www.dialog.lk
Samart I-Mobile Public Company
Limited
99/3 Moo 4, Software Park
Chaengwattana Rd
Klong Gluar, Pak-kred
Nonthaburi 11120
Thailand
Tel : +66 2502 6000
Fax : +66 2502 6870
Website : www.i-mobilephone.com
Multinet Pakistan (Private) Limited
Plot 1D-203, Sector 30
Korangi Industrial Area
Karachi
Pakistan
Tel : +92 21 111 021 021
Fax : +92 21 5113 6485
Website : www.multinet.com.pk
Mobile Telecommunications
Company of Esfahan
Emam Khomeini Street
After Ghods Shahrak
Next to Payam Gym
Esfahan
Iran
P.O.Box 81655-1446
Tel : +98 311 324 4040
Fax : +98 311 324 0024
Website : www.mtce.ir
Robi Axiata Limited
Robi Corporate Office
53 Gulshan South Avenue
Gulshan-1
Dhaka-1212
Bangladesh
Tel : +88 02 9887146-52
Fax : +88 02 9885463
Website : www.robi.com.bd
Hello Axiata Company Limited
Phnom Penh Center
5th & 6th corner Sihanouk (274) &
Sothearos BLVD
Sangkat Tonlebasac
Khan Chamkamorn
Phnom Penh
Kingdom of Cambodia
Tel : +855 16 810 001-3
Fax : +855 16 810 004
+855 23 219 090
Website : www.hello.com.kh
Idea Cellular Limited
5th Floor Windsor
Kalina, Santa Cruz (East)
Mumbai 400098
India
Tel : +91 95 9400 4000
Fax : +91 95 9400 3181
Website : www.ideacellular.com
M1 Limited
10 International Business Park
Singapore 609928
Tel : +65 6655 1111
Fax : +65 6655 1977
Website : www.m1.com.sg
303
GROUP
DIRECTORY
3G
The third generation of mobile
phone technologies covered by the
ITU IMT-2000 family
Advanced Data
Data, VAS & Broadband
AGM
Annual General Meeting
AIL
Axiata Investments (Labuan) Limited
AIL1
Axiata Investments 1 (India) Limited
AIL2
Axiata Investments 2 (India) Limited
ARPU
Average Monthly Revenue Per User
Axiata
Axiata Group Berhad
Axiata Indonesia
Axiata Investments (Indonesia) Sdn
Bhd
Axiata Singapore
Axiata Investments (Singapore)
Limited
Axiata SPV1
Axiata SPV1 (Labuan) Limited
AxB
Axiata (Bangladesh) Limited
BAC
Board Audit Committee
BNC
Board Nomination Committee
BRC
Board Remuneration Committee
BTS
Base Transceiver Station
Dialog
Dialog Axiata PLC [formerly known
as Dialog Telekom Limited]
DiGi
DiGi.Com Berhad
DiGi Tel
DiGi Telecommunications Sdn Bhd
DTI
Dialog Tele-Infrastructure (Private)
Limited
DTV
Dialog Television (Private) Limited
[formerly known as Asset Media
(Private) Limited]
EBITDA
Earnings Before Interest Taxes
Depreciation and Amortisation
EDGE
Enhanced Data rates for GSM
Evolution
ED
Executive Director
ESOS
Employees Share Option Scheme
ESOS Committee
Employees Share Option Scheme
Committee
Etisalat Indonesia
Emirates Telecommunications
Corporation (Etisalat) International
Indonesia Limited
Fibrecomm
Fibrecomm Network (M) Sdn Bhd
FCF
Free Cash Flow
FRS
Financial Reporting Standards
Bursa Securities
Bursa Malaysia Securities Berhad
CAMEL
Customised Applications for Mobile
network Enhanced Logic also known
as CAMEL was developed as a
standard for mobile intelligence
across different vendor equipment
for GSM network
Casacom
Cambodia Samart Communications
Company Limited [now known as
HACL]
CBNP
Communiq Broadband Network
(Private) Limited
CBNSP
CBN Sat (Private) Limited
[now known as Dialog Television
Trading (Private) Limited]
CDMA
Code Division Multiple Access
Celcom
Celcom Axiata Berhad
Celcom Group
Celcom and its subsidiaries
CLM
Customer Lifecycle Management
CR
Corporate Responsibility
CTX
Celcom Transmission (M) Sdn Bhd
DBN
Dialog Broadband Networks (Private)
Limited
DCIL
Distacom Communications (India)
Limited [now known as TMI India]
Axiata Group Berhad (242188-H) Advancing Asia
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annual report 2011
GLOSSARY
FY11
Financial year ended 31 December
2011
FY12
Financial year ending 31 December
2012
GAAP
Generally Accepted Accounting
Principles
GCEO
Group Chief Executive Officer
GCFO
Group Chief Financial Officer
GCIA
Group Chief Internal Auditor
GIA
Group Internal Audit
GLC
Government Linked Companies
GLCT
Government Linked Company
Transformation
GPRS
General Packet Radio Service
GRA
Group Regulatory Affairs
GSM
Global System for Mobile
Communications
GSMA
The GSM Association
HACL
Hello Axiata Company Limited
[formerly known as Telekom Malaysia
International (Cambodia) Company
Limited (TMIC)]
HSBB
High Speed Broadband
LTI
Long Term Incentive
M1
M1 Limited [formerly known as
MobileOne Ltd]
M&A
Mergers & Acquisitions
Main LR
Main Market Listing Requirements of
Bursa Securities
MCG
Malaysian Corporate Governance
MDS
Mobile Data Services
MNC
Multinational Company
MNP
Mobile Number Portability
MOU
Minutes of Use
MSWG
Minority Shareholder Watchdog
Group
MTCE
Mobile Telecommunications Company
of Esfahan
MTN
MTN Networks (Private) Limited
[now known as Dialog]
Multinet
Multinet Pakistan (Private) Limited
MVNO
Mobile Virtual Network Operator
NED
Non-Executive Director
NGIN
New Generation Intelligent Network
HSDPA
High Speed Downlink Packet Access
HSPA
High Speed Packet Access
IAD
Internal Audit Division
ICC
International Calling Card
ICT
Information and Communications
Technology
IDD
International Direct Dialing
Idea
Idea Cellular Limited
INED
Independent Non-Executive Director
Indocel
Indocel Holding Sdn Bhd [now
known as Axiata Investments
(Indonesia) Sdn Bhd]
IP
Internet Protocol
IPVPN
Internet Protocol Virtual Private
Network
Khazanah
Khazanah Nasional Berhad
KLCI
Kuala Lumpur Composite Index
KPI
Key Performance Indicator
LoA
Limits of Authority
LTE
Long Term Evolution
305
NGNBN
Next Generation Nationwide
Broadband Network
NINED
Non-Independent Non-Executive
Director
OpCo
Operating Company
PAT
Profit after Tax
PATAMI
Profit after Taxation and Minority
Interest
President & GCEO
Managing Director/President & Group
Chief Executive Officer
Robi
Robi Axiata Limited
ROIC
Return on Invested Capital
ROE
Return on Equity
SAMART
Samart Corporation Public Company
Limited
SIM
Samart I-Mobile Public Company
Limited
SLT
Senior Leadership Team
SMS
Short Message Service
Spice
Spice Communications Limited
SunShare
SunShare Investments Ltd
XL
PT XL Axiata Tbk. [formerly known
as PT Excelcomindo Pratama Tbk]
YoY
Year on Year
YTP
Young Talent Programme
CURRENCIES
BDT
Bangladeshi Taka, the lawful
currency of Bangladesh
IDR
Indonesian Rupiah, the lawful
currency of Indonesia
INR
Indian Rupee, the lawful currency of
India
PKR
Pakistani Rupee, the lawful currency
of Pakistan
RM
Ringgit Malaysia, the lawful currency
of Malaysia
SGD
Singapore Dollars, the lawful
currency of Singapore
SLR
Sri Lankan Rupee, the lawful
currency of Sri Lanka
THB
Thai Baht, the lawful currency of
Thailand
USD
United States Dollars, the lawful
currency of the US
TM
Telekom Malaysia Berhad
TMI
TM International Berhad [now known
as Axiata]
TMI India
TMI India Ltd [now known as Axiata
Investments 2 (India) Limited]
TMI Mauritius
TMI Mauritius Ltd [now known as
Axiata Investments 1 (India) Limited]
TMIB
TM International (Bangladesh) Limited
[now known as Robi]
TMIC
Telekom Malaysia International
(Cambodia) Company Limited
[now known as HACL]
TMIL
TM International (Labuan) Limited
ToR
Terms of Reference
TRI
Technology Resources Industries
Berhad
TSR
Total Shareholder Return
USP
Universal Service Provision
VAS
Value Added Services
VPN
Virtual Private Network
WCDMA
Wideband CDMA
WiFi
Wireless Fidelity
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GLOSSARY
NOTICE IS HEREBY GIVEN THAT THE TWENTIETH ANNUAL GENERAL MEETING OF AXIATA GROUP BERHAD
WILL BE HELD AT THE GRAND BALLROOM, 1ST FLOOR, SIME DARBY CONVENTION CENTRE, 1A JALAN
BUKIT KIARA 1, 60000 KUALA LUMPUR, MALAYSIA ON WEDNESDAY, 23 MAY 2012 AT 10.00 A.M. FOR THE
FOLLOWING PURPOSES:
AS ORDINARY BUSINESS:
1. To receive the Audited Financial Statements for the financial year ended 31 December 2011 together with the
Report of the Directors and the Auditors thereon. (Ordinary Resolution 1)
2. To declare a final tax exempt dividend under single tier system of 15 sen per ordinary share for the financial year
ended 31 December 2011. (Ordinary Resolution 2)
3. To re-elect the following Directors who retire by rotation pursuant to Article 93 of the Companys Articles of
Association and who being eligible, offer themselves for re-election:
(i) Tan Sri Dato Azman Haji Mokhtar (Ordinary Resolution 3)
(ii) David Lau Nai Pek (Ordinary Resolution 4)
4. To re-elect Kenneth Shen who was appointed to the Board during the year and retires pursuant to Article 99 (ii)
of the Companys Articles of Association and being eligible, offers himself for re-election.
(Ordinary Resolution 5)
5. To approve the Directors fees of RM1,847,096.00 payable to the Directors for the financial year ended
31 December 2011. (Ordinary Resolution 6)
6. To re-appoint Messrs PricewaterhouseCoopers having consented to act as the Auditors of the Company for the
financial year ending 31 December 2012 and to authorise the Directors to fix their remuneration.
(Ordinary Resolution 7)
AS SPECIAL BUSINESS:
7. To consider and, if thought fit, to pass the following Ordinary Resolutions/Special Resolutions:-
(i) PROPOSED SHAREHOLDERS MANDATE FOR RECURRENT RELATED PARTY TRANSACTIONS OF A REVENUE
OR TRADING NATURE
THAT, in accordance with paragraph 10.09 of the Main Market Listing Requirements of Bursa Malaysia Securities
Berhad (Bursa Securities), approval be and is hereby given for Axiata Group Berhad (Company) and/or its
subsidiaries to enter into recurrent related party transactions of a revenue or trading nature, as set out in Appendix
I of the Circular to Shareholders dated 30 April 2012 despatched together with the Companys 2011 Annual Report,
which are necessary for the day-to-day operations in the ordinary course of the business of the Company and/
or its subsidiaries on terms not more favourable to the related parties than those generally available to the public
and are not detrimental to the minority shareholders of the Company;
307
NOTICE OF
ANNUAL GENERAL MEETING
THAT such approval will continue to be in force and effect until:-
(i) the conclusion of the next Annual General Meeting of the Company at which time the authority will lapse,
unless the authority is renewed by a resolution passed at such general meeting;
(ii) the expiration of the period within which the Companys next Annual General Meeting is required to be held
under Section 143(1) of the Companies Act, 1965 (but must not extend to such extension as may be allowed
pursuant to Section 143(2) of the Companies Act, 1965); or
(iii) revoked or varied by resolution passed by the shareholders of the Company in general meeting,
whichever is earlier;
AND THAT the Board of Directors of the Company be and are hereby authorised to complete and do all acts,
deeds and things (including without limitation, to execute such documents under the common seal in accordance
with the provisions of the Articles of Association of the Company, as may be required) to give effect to the
aforesaid shareholders mandate and transaction contemplated under this resolution. (Ordinary Resolution 8)
(ii) PROPOSED AMENDMENTS TO THE ARTICLES OF ASSOCIATION OF AXIATA (PROPOSED AMENDMENTS)
THAT, the proposed amendments to the Articles of Association of the Company in the form and manner as set
out in Section 3 and Section A of Appendix II of the Circular to Shareholders dated 30 April 2012, be approved
and adopted.
AND THAT, in order to implement, complete and give full effect to the Proposed Amendments, approval be and
is hereby given to the Board of Directors of the Company to do or procure to be done all acts, deeds and things
and to execute, sign and deliver on behalf of the Company, all such documents as it may deem necessary,
expedient and/or appropriate to implement, give full effect to and complete the Proposed Amendments with full
powers to assent to any conditions, modifications, variations and/or amendments thereto as the Board of Directors
of the Company may deem fit and/or as may be imposed by any relevant authorities in connection with the
Proposed Amendments. (Special Resolution 1)
(iii) PROPOSED AMENDMENT TO ARTICLE 106(i) OF THE ARTICLES OF ASSOCIATION OF AXIATA (PROPOSED
AMENDMENT TO ARTICLE 106(i))
THAT, the proposed amendment to the Article 106(i) on Remuneration of Directors, in the form and manner as
set out in Section 3 and Section B of Appendix II of the Circular to Shareholders dated 30 April 2012, be approved
and adopted.
AND THAT, in order to implement, complete and give full effect to the Proposed Amendment to Article 106(i),
approval be and is hereby given to the Board of Directors of the Company to do or procure to be done all acts,
deeds and things and to execute, sign and deliver on behalf of the Company, all such documents as it may deem
necessary, expedient and/or appropriate to implement, give full effect to and complete the Proposed Amendment
to Article 106(i), with full powers to assent to any conditions, modifications, variations and/or amendments thereto
as the Board of Directors of the Company may deem fit and/or as may be imposed by any relevant authorities
in connection with the Proposed Amendment to Article 106(i). (Special Resolution 2)
Axiata Group Berhad (242188-H) Advancing Asia
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annual report 2011
NOTICE OF ANNUAL GENERAL MEETING
(iv) PROPOSED DETERMINATION OF THE AMOUNT OF FEES OF NON-EXECUTIVE DIRECTORS FOR THE YEAR
ENDING 31 DECEMBER 2012 AND EACH SUBSEQUENT YEAR
THAT, subject to and conditional upon Special Resolution 2 being passed, the aggregate fees for the Non-
Executive Directors for the year ending 31 December 2012 and each subsequent year, at an aggregate amount of
not more than RM3,900,000.00 per annum to be divided amongst them in such manner as the Board of Directors
of the Company may agree, be and is hereby approved. (Ordinary Resolution 9)
8. To transact any other ordinary business for which due notice has been given in accordance with Section 151 of
the Companies Act, 1965.
NOTICE ON DIVIDEND ENTITLEMENT AND PAYMENT
NOTICE IS ALSO HEREBY GIVEN THAT a final tax exempt dividend under single tier system of 15 sen per ordinary
share for the financial year ended 31 December 2011 as recommended by Directors on 22 February 2012 and if
approved by the shareholders at the forthcoming Twentieth Annual General Meeting will be paid on 14 June 2012 to
Depositors whose names appear in the Register of Members/Record of Depositors on 30 May 2012.
FURTHER NOTICE IS HEREBY GIVEN THAT a Depositor shall qualify for entitlement to the dividends only in respect
of:-
(a) Shares deposited into the Depositors Securities Account before 12:30 p.m. on 28 May 2012 (in respect of shares
which are exempted from Mandatory Deposit);
(b) Shares transferred into the Depositors Securities Account before 4:00 p.m. on 30 May 2012; and
(c) Shares bought on the Bursa Securities on a cum entitlement basis according to the Rules of the Bursa
Securities.
Shareholders are reminded that pursuant to Securities Industry (Central Depositories) Act 1991 (SICDA), all shares not
deposited with Bursa Malaysia Depository Sdn Bhd (Bursa Depository) by 12:30 p.m. on 1 December 1998 and not
exempted from Mandatory Deposit, have been transferred to the Ministry of Finance (MoF). Accordingly, the dividend
for such undeposited shares will be paid to MoF.
BY ORDER OF THE BOARD
Suryani Hussein (LS0009277)
Group Company Secretary
Kuala Lumpur, Malaysia
30 April 2012
309
NOTES:
PROXY AND/OR AUTHORISED REPRESENTATIVES
1. A Member entitled to attend and vote at the above
Meeting is entitled to appoint a proxy to attend and
vote in his/her stead. A proxy need not be a Member
of the Company and the provisions of Section 149(1)
(a), (b), (c) and (d) of the Companies Act, 1965 shall
not apply to the Company.
2. A Member entitled to attend and vote at the Meeting
is entitled to appoint not more than two (2) proxies
to attend and vote on his/her behalf. Where a
Member appoints two (2) proxies, the appointment
shall be invalid unless the percentage of the
shareholding to be represented by each proxy is
specified.
3. Where a Member is an authorised nominee as defined
under the SICDA, it may appoint at least one (1)
proxy but not more than two (2) proxies in respect
of each Securities Account it holds with ordinary
shares of the Company standing to the credit of the
said Securities Account.
Every appointment submitted by an authorised
nominee as defined under the SICDA, must specify
the CDS Account Number.
4. The instrument appointing a proxy shall:-
(i) in the case of an individual, be signed by the
appointer or by his/her attorney.
(ii) in the case of corporation, be either under its
common seal or signed by its attorney or an
officer on behalf of the corporation.
If the instrument appointing a proxy is signed by an
officer on behalf of the corporation, it should be
accompanied by a statement reading signed as
authorised officer under an Authorisation Document,
which is still in force, no notice of revocation has
been received. If the instrument appointing a proxy
is signed under the attorney duly appointed under a
power of attorney, it should be accompanied by a
statement reading signed under a power of attorney,
which is still in force, no notice of revocation has
been received. A copy of the Authorisation Document
or the Power of Attorney, which should be valid in
accordance with the laws of the jurisdiction in which
it was created and exercised, should be enclosed
with the proxy form.
5. A corporation which is a Member, may by resolution
of its Directors or other governing body authorise
such person as it thinks fit to act as its representative
at the Meeting, in accordance with Article 89 of the
Companys Articles of Association.
6. The instrument appointing the proxy together with
the duly registered power of attorney referred to in
Note 4 above, if any, must be deposited at the office
of the Share Registrar, Tricor Investor Services Sdn
Bhd, Level 17, The Gardens North Tower, Mid Valley
City, Lingkaran Syed Putra, 59200 Kuala Lumpur,
Malaysia not less than 48 hours before the time
appointed for holding of the Meeting or at any
adjournment thereof.
MEMBERS ENTITLED TO ATTEND
7. For purposes of determining a member who shall be
entitled to attend the Annual General Meeting, the
Company shall be requesting Bursa Depository, in
accordance with Article 66 of the Companys Articles
of Association and Section 34(1) of the SICDA, to
issue a General Meeting Record of Depositors as at
14 May 2012. Only a depositor whose name appears
on the General Meeting Record of Depositors as at
14 May 2012 shall be entitled to attend, speak and
vote at the said meeting or appoint a proxy(ies) on
his/her behalf.
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annual report 2011
NOTICE OF ANNUAL GENERAL MEETING
EXPLANATORY NOTES ON SPECIAL BUSINESS
(i) PROPOSED SHAREHOLDERS MANDATE FOR
RECURRENT RELATED PARTY TRANSACTIONS
OF A REVENUE OR TRADING NATURE
The proposed Ordinary Resolution 8, if passed, will
enable the Company and/or its subsidiaries to enter
into recurrent related party transactions with related
parties in the ordinary course of business which are
necessary for the Groups day-to-day operations and
are on terms not more favourable to the related
parties than those generally available to the public
and shall lapse at the conclusion of the next Annual
General Meeting unless authority for its renewal is
obtained from shareholders of the Company at such
general meeting.
Detailed information on the Proposed Shareholders
Mandate is set out in Appendix I of the Circular to
Shareholders dated 30 April 2012 which is despatched
together with the Companys 2011 Annual Report.
(ii) PROPOSED AMENDMENTS TO THE ARTICLES OF
ASSOCI ATI ON OF AXI ATA ( PROPOSED
AMENDMENTS)
The proposed Special Resolution 1, if passed, will
ensure that the Companys Articles of Association
comply with the additional requirements of the Listing
Requirements following certain amendments that
were recently made to the Listing Requirements as
well as to enhance the efficiency of the Companys
administration.
Detailed information on the Proposed Amendments is
set out in Section 3 and Section A of Appendix II of
the Circular to Shareholders dated 30 April 2012
which is despatched together with the Companys
2011 Annual Report.
(iii) PROPOSED AMENDMENT TO ARTICLE 106(i) OF
THE ARTICLES OF ASSOCIATION OF AXIATA
(PROPOSED AMENDMENT TO ARTICLE 106(i))
The proposed Special Resolution 2, if passed, would
allow the shareholders to determine the maximum
Directors fees by an ordinary resolution in this AGM,
and such maximum amount determined will be
applicable for every subsequent year unless otherwise
varied by a subsequent ordinary resolution by
shareholders in a future general meeting.
Detailed information on the Proposed Amendment to
Article 106(i) is set out in Section 3 and Section B of
Appendix II of the Circular to Shareholders dated
30 April 2012 which is despatched together with the
Companys 2011 Annual Report.
(iv) PROPOSED DETERMINATION OF THE AMOUNT OF
FEES OF NON-EXECUTIVE DIRECTORS FOR THE
YEAR ENDING 31 DECEMBER 2012 AND EACH
SUBSEQUENT YEAR
The proposed Ordinary Resolution 9, if passed, will
determine the maximum amount of Non-Executive
Directors fees for the year ending 31 December 2012
and such amount so determined shall be applicable
for all calendar years subsequent to the passing of
the ordinary resolution approving the determination
of such amount. Where already determined, such
fees shall not be increased except by an ordinary
resolution of the Company in general meeting, where
notice of the proposed increase has been given in
the notice convening the meeting. Upon the passing
of this resolution, the shareholders will not be required
to approve the directors fees at each subsequent
annual general meeting as long as the fees do not
exceed the maximum amount.
Detailed information on the Proposed Determination
of Non-Executive Directors Fees is set out in Section
4 of the Circular to Shareholders dated 30 April 2012
which is despatched together with the Companys
2011 Annual Report.
311
DIRECTORS STANDING FOR RETIREMENT AND RE-ELECTION AT THE TWENTIETH ANNUAL GENERAL
MEETING
The following are Directors retiring pursuant to Article 93 and Article 99(ii) of the Companys Articles of Association:-
Article 93: Retirement by rotation:
1. Tan Sri Dato Azman Haji Mokhtar
2. David Lau Nai Pek
Article 99(ii): Retirement after appointment to fill casual vacancy
Kenneth Shen
The respective profiles of the above Directors are set out in the Profile of Directors section of the Annual Report from
pages 46 to 53.
None of the above Directors have any direct and/or indirect interest in the Company and its related corporation.
Axiata Group Berhad (242188-H) Advancing Asia
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annual report 2011
STATEMENT ACCOMPANYING
NOTICE OF
ANNUAL GENERAL MEETING
PURSUANT TO PARAGRAPH 8.27(2) MAIN LR
Day & Date : Wednesday, 23 May 2012
Time : 10.00 a.m.
Place : Grand Ballroom, 1st Floor, Sime Darby Convention Centre (SDCC), 1A Jalan
Bukit Kiara 1, 60000 Kuala Lumpur, Malaysia
PARKING
1. Parking is free and you are advised to park your vehicle at SDCC car park.
REGISTRATION
2. Registration will start at 8.00 a.m. at the entrance of the meeting hall.
3. Please read the signage to ascertain the registration area to register yourself for the meeting and join the queue
accordingly.
4. Please produce your original Identity Card (IC) to the registration staff for verification. Please make sure you collect
your IC thereafter.
5. Upon verification, you are required to write your name and sign on the Attendance List placed on the registration
table.
6. You will be given an identification wristband and no person will be allowed to enter the meeting hall without the
wristband. There will be no replacement in the event that you lose or misplace the identification wristband.
7. If you are attending the meeting as shareholder as well as proxy, you will be registered once and will be given
only one identification wristband to enter the meeting hall.
8. After registration, please leave the registration area immediately and proceed to the meeting hall.
9. No person will be allowed to register on behalf of another person even with the original IC of that other person.
10. The registration counter will handle only verification of identity and registration.
HELP DESK
11. Please proceed to the Help Desk for any clarification or queries.
12. The Help Desk will also handle revocation of proxys appointment.
ENTITLEMENTS TO ATTEND AND VOTE
13. Only Depositor registered in the Register of Members/Record of Depositors and whose name appears on the
Register of Members/Record of Depositors as at 14 May 2012 shall be entitled to attend the said meeting or
appoint proxies to attend and/or vote on their behalf in respect of the number of shares registered in their name
at that time.
313
ADMINISTRATIVE DETAILS
FOR THE 20TH
ANNUAL GENERAL MEETING
PROXY
14. If you are a member of the Company at the time set out above, you are entitled to appoint not more than two
(2) proxies to exercise all or any of your rights to attend, speak and vote at the Annual General Meeting. If you
are unable to attend the meeting and wish to appoint a proxy to vote on your behalf, please submit your Proxy
Form in accordance with the notes and instructions printed therein.
15. If you wish to attend the meeting yourself, please do not submit any Proxy Form for the meeting that you wish
to attend. You will not be allowed to attend the meeting together with a proxy appointed by you.
16. If you have submitted your Proxy Form prior to the meeting and subsequently decided to attend the meeting
yourself, please proceed to the Help Desk to revoke the appointment of your proxy.
17. If you wish to submit your Proxy Form by facsimile, please fax to the office of the Share Registrar, Tricor Investor
Services Sdn Bhd at Fax No. +603-22821886 not less than 48 hours before the time appointed for holding the
meeting or any adjournment thereof. Please also ensure that the original Proxy Form is deposited at the office of
the Share Registrar not less than 48 hours before the time appointed for holding the meeting.
CORPORATE MEMBER
18. Any corporate member who wishes to appoint a representative instead of a proxy to attend the meeting should
submit the original certificate of appointment under the seal of the corporation to the office of the Share Registrar
at any time before the time appointed for holding the meeting or to the registration staff on the meeting day for
the Companys records.
ENQUIRY
19. If you have general queries prior to the meeting, please contact the Share Registrar during office hours:-
Telephone : General +6 03 2264 3883
Nor Azimah Hj Bulat +6 03 2264 3935
Afifah Abu Bakar +6 03 2264 3894
Fax : General +6 03 2282 1886
Email : nor.azimah@my.tricorglobal.com
afifah@my.tricorglobal.com
Axiata Group Berhad (242188-H) Advancing Asia
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annual report 2011
ADMINISTRATIVE DETAILS FOR THE
20TH ANNUAL GENERAL MEETING
PROXY FORM
(Before completing the form, please refer to the notes overleaf)
I/We,
(NAME AS PER NRIC/CERTIFICATE OF INCORPORATION IN CAPITAL LETTERS)
with (NEW NRIC NO.) (OLD NRIC NO.) (COMPANY NO.)
of
(FULL ADDRESS)
being a Member/Members of AXIATA GROUP BERHAD hereby appoint
(NAME AS PER NRIC IN CAPITAL LETTERS)
with (NEW NRIC NO.) (OLD NRIC NO.)
of
(FULL ADDRESS)
or failing him/her,
(NAME AS PER NRIC IN CAPITAL LETTERS)
with (NEW NRIC NO.) (OLD NRIC NO.)
of
(FULL ADDRESS)
or failing him/her, the Chairman of the Meeting, as my/our first proxy to vote for me/us on my/our behalf at the 20th Annual
General Meeting of AXIATA GROUP BERHAD to be held at the Grand Ballroom, 1st Floor, Sime Darby Convention Centre, 1A
Jalan Bukit Kiara 1, 60000 Kuala Lumpur, Malaysia on Wednesday, 23 May 2012 at 10.00 a.m. or at any adjournment thereof.
If you wish to appoint a second proxy, please complete this section.
I/We,
(NAME AS PER NRIC/CERTIFICATE OF INCORPORATION IN CAPITAL LETTERS)
with (NEW NRIC NO.) (OLD NRIC NO.) (COMPANY NO.)
of
(FULL ADDRESS)
being a Member/Members of AXIATA GROUP BERHAD hereby appoint
(NAME AS PER NRIC IN CAPITAL LETTERS)
with (NEW NRIC NO.) (OLD NRIC NO.)
of
(FULL ADDRESS)
or failing him/her,
(NAME AS PER NRIC IN CAPITAL LETTERS)
with (NEW NRIC NO.) (OLD NRIC NO.)
of
(FULL ADDRESS)
or failing him/her, the Chairman of the Meeting, as my/our second proxy to vote for me/us on my/our behalf at the
20th Annual General Meeting of the Company to be held at the Grand Ballroom, 1st Floor, Sime Darby Convention Centre, 1A
Jalan Bukit Kiara 1, 60000 Kuala Lumpur, Malaysia on Wednesday, 23 May 2012 at 10.00 a.m. or at any adjournment thereof.
For appointment of two proxies, percentage of
shareholdings to be represented by the proxies:-
Percentage (%)
Proxy* A
Proxy* B
TOTAL 100%
* Please fill in the proportion of the holding to be presented by each proxy
My/Our proxy/proxies is/are to vote as indicated below:-
Please indicate with an X in the appropriate box against each resolution how you wish your proxy to vote. If no instruction
is given, this form will be taken to authorise the proxy to vote or abstain at his/her discretion.
Resolutions
Proxy A Proxy B
For Against For Against
1.
Ordinary Business
Ordinary Resolution 1

To receive the Audited Financial Statements for the

financial year ended 31 December 2011 and Reports
2. Ordinary Resolution 2 Declaration of a final tax exempt dividend under single
tier system of 15 sen per ordinary share
3. Ordinary Resolution 3 Re-election of Tan Sri Dato Azman Haji Mokhtar
4. Ordinary Resolution 4 Re-election of David Lau Nai Pek
5. Ordinary Resolution 5 Re-election of Kenneth Shen
6. Ordinary Resolution 6 Approval of payment of Directors Fees
7. Ordinary Resolution 7 Re-appointment of PricewaterhouseCoopers as Auditors
8.
Special Business
Ordinary Resolution 8 Proposed Shareholders Mandate
9. Special Resolution 1 Proposed Amendments
10. Special Resolution 2 Proposed Amendment to Article 106(i)
11. Ordinary Resolution 9 Proposed Determination of Non-Executive Directors
Fees
Signed this day of 2012.
Signature(s)/Common Seal of Member(s)
No. of ordinary
shares held
CDS Account
No. of Authorised Nominee*

* Applicable to shares held through a nominee account
Notes:
Proxy and/or Authorised Representatives
1. A Member entitled to attend and vote at the above Meeting is entitled to
appoint a proxy to attend and vote in his/her stead. A proxy need not be
a Member of the Company and the provisions of Section 149(1) (a), (b), (c)
and (d) of the Companies Act, 1965 shall not apply to the Company.
2. A Member entitled to attend and vote at the Meeting is entitled to appoint
not more than two (2) proxies to attend and vote on his/her behalf. Where
a Member appoints two (2) proxies, the appointment shall be invalid unless
the percentage of the shareholding to be represented by each proxy is
specified.
3. Where a Member is an authorised nominee as defined under the SICDA, it
may appoint at least one (1) proxy but not more than two (2) proxies in
respect of each Securities Account it holds with ordinary shares of the
Company standing to the credit of the said Securities Account.
Every appointment submitted by an authorised nominee as defined under
the SICDA, must specify the CDS Account Number.
4. The instrument appointing a proxy shall:-
(i) in the case of an individual, be signed by the appointer or by his/her
attorney.
(ii) in the case of corporation, be either under its common seal or signed
by its attorney or an officer on behalf of the corporation.
If the instrument appointing a proxy is signed by an officer on behalf of the
corporation, it should be accompanied by a statement reading signed as
authorised officer under an Authorisation Document, which is still in force, no
notice of revocation has been received. If the instrument appointing a proxy
is signed under the attorney duly appointed under a power of attorney, it
should be accompanied by a statement reading signed under a power of
attorney, which is still in force, no notice of revocation has been received.
A copy of the Authorisation Document or the Power of Attorney, which
should be valid in accordance with the laws of the jurisdiction in which it
was created and exercised, should be enclosed with the proxy form.
5. A corporation which is a Member, may by resolution of its Directors or
other governing body authorise such person as it thinks fit to act as its
representative at the Meeting, in accordance with Article 89 of the
Companys Articles of Association.
6. The instrument appointing the proxy together with the duly registered
power of attorney referred to in Note 4 above, if any, must be deposited
at the office of the Share Registrar, Tricor Investor Services Sdn Bhd, Level
17, The Gardens North Tower, Mid Valley City, Lingkaran Syed Putra, 59200
Kuala Lumpur, Malaysia not less than 48 hours before the time appointed
for holding of the Meeting or at any adjournment thereof.
Members Entitled to Attend
7. For purposes of determining a member who shall be entitled to attend the
Annual General Meeting, the Company shall be requesting Bursa Depository, in
accordance with Article 66 of the Companys Articles of Association and
Section 34(1) of the SICDA, to issue a General Meeting Record of Depositors
as at 14 May 2012. Only a depositor whose name appears on the General
Meeting Record of Depositors as at 14 May 2012 shall be entitled to attend,
speak and vote at the said meeting or appoint a proxy(ies) on his/her behalf.
AXIATA GROUP BERHAD
(Company No.: 242188-H)
(Incorporated in Malaysia under the
Companies Act, 1965)
A
B
Tricor Investor Services Sdn Bhd (118401-V)
Level 17, The Gardens North Tower
Mid Valley City, Lingkaran Syed Putra
59200 Kuala Lumpur, Malaysia
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