I

Title: CUSTOMER DOCUMENTATION CONTROL Prepared by:

I Approved by:

Number: EP-4-1 Revision: A

I
I

1.0

PURPOSE

The purpose of this procedure is to define the method used for distribution and review of customer furnished drawings and specifications.

2.0

APPLICABLE DOCUMENTS

Engineering Form:

E030,Customer Documentation Impact

3.0

GENERAL REQUIREMENTS

Overall clerical handling and tracking of customer incoming drawings and specifications shall be the responsibility of Document Control.
3.1

Customer drawings and specifications shall be reviewed for impact by Administration, 3.2 Engineering, Manufacturing, Quality and Purchasing.

After the customer drawings and specifications are reviewed and approved they shall be 3.3 forwarded to Document Control for filing.

224

Title: CUSTOMER DOCUMENTATION CONTROL

I Number: EP-4-1

4.0

CUSTOMER DOCUMENTATION CONTROL PROCEDURE

This procedure is divided into the following parts: Customer Documentation Control Customer Documentation Impact Form Preparation

The following procedure describes who is responsible and what they are supposed to do for each processing step.

4.1

Customer

Stem
1.

Forwards drawings and specs to the company.

4.2

Mail Clerk

2.

Forward customer drawings and specs to Document Control.

4.3

Document Control

3.

Run copies of customer drawings and specs and retain original copy in a (pending) file. This applies to both new and revised customer drawings and specs.

4.

Forward package to Engineering for impact statement.

225

Title: CUSTOMER DOCUMENTATION CONTROL

Number: EP-4-1

4.4

Engineering

5.

Review customer drawings and specification for impact w i t h respect to cost, schedule, safeF, etc. and fonvard package to Manufacturing for further processing.

4.5

Manufacturing
Review customer drawings and specification for impact with respect to cost, schedule, safety, etc. and forward package to Quality for further processing.

6.

4.6

Purchasing

8.

Review customer drawings and specification for impact with respect to cost, schedule, safety, etc. and forward package to Quality for further processing.

4.7

Quality

7.

Review customer drawings and specification for impact with respect to cost, schedule, safety, etc. and forward package to Document Control for further processing.

4.8

Document Control

9.

Forward package to Administration for further processing.

226

I Title: CUSTOMER DOCUMENTATION CONTROL

I Number: EP-4-1 I

10.

Summarize inputs and perform one of the following, either A . or B.:

A.

I f there is a problem, send impact statements to customer for resolution.

11.

Retain router form, drawings and Specifications awaiting Customer approval.

12.

After approval, Administration forwards router form, drawings, and specifications to Document Control for logging and filing.

4.10

Document Control

13. Destroy the copies that were routed, then file the router form and the original copies that were in the pending file.

4.11

Administration

B.
4.12

If no problem, forward package to Document Control for logging and filing.

Document Control

14. Destroy the copies that were routed, then file the router form and the original copies that

were in the pending file.

227

Title: CUSTOMER DOCUMENTATION CONTROL

Number: EP41

CUSTOMER DOCUMENTATION IMPACT

0 8
~ ~~

Date: 0 Newor 0 RevisedDocument

Customer:
~

Document Number:

Revision:

Title:

Engineering
Manufacturing

Purchasing

Quality

Document Control (Last)

0
Figure 35. Customer Documentation Impact Form

o m E030 (Procedure EP-4-1)

228

Title: CUSTOMER DOCUMENTATION CONTROL

Number: EP-4-1

5.0

CUSTOMER DOCUMENTATION IMPACT FORM PREPARATION

The procedure for processing the Customer Documentation Impact form shall be followed by each individual responsible for entering information on the form. Each circled number below corresponds to the circled number on the Customer Documentation Impact form E030. (See Figure 35. for an example of the form.)

5.1

Originator

Enter your Name and Date the form was originated.

Enter customer name.

8
@

Check appropriate box for either new documentation or revised documentation.

Enter document number, revision letter and document name.

8
5.2

Enter names of all reviewers.

All Departments

Check appropiate box.

~~

Title: CUSTOMER DOCUMENTATION CONTROL

Number: EP-4-1

@
5.3

Enter impact statements.

Document Control

Enter impact statement, then forward the package to Administration for final summary and follow-up w i t h the customer.

230

Title: ENGINEERING CHANGE PROPOSAL Prepared by: Approved by:

Number: EP-4-2 Revision: A

1.0

PURPOSE

The purpose of this procedure is to provide instructions, and to assign responsibilities for preparing and submitting a proposed change to the customer for evaluation and disposition. It will also provide instructions for preparing the Engineering Change Proposal form.

2.0

APPLICABLE DOCUMENTS

Engineering Procedure: EP-2-2, Document Number Assignment Logbook Engineering Form: E03 1,Engineering Change Proposal

3.0

GENERAL REQUIREMENTS

3.1 The Engineering Change Proposal is an engineering change package that consist of a completed Engineering Change Proposal form and other supplemental data, as necessary. An Engineering Change Proposal shall be provided for each proposed change which may result in a technical andor hardware change subsequent to the establishment of an approved technical andor hardware/software baseline.

231

~~

Title: ENGINEERING CHANGE PROPOSAL

Number: EP-4-2

3.2 For Engineering Change Proposal package, the following elements of data shall be included in all Engineering Change Proposals to which they apply with exception of an urgent Engineering Change Proposal. An entry shall be made in each line. "Not Applicable" (N/A) will be used only after due consideration.

3.3 The urgent Engineering Change Proposal may be utilized for all changes proposed prior to establishing the completed hardware/software baseline defined by the Configuration Baseline Document.

4.0

ENGINEERING CHANGE PROPOSAL PROCEDURE

This procedure is divided into the following parts: Engineering Change Proposal Engineering Change Proposal Form Preparation

The following procedure describes who is responsible and what they are supposed to do for each processing step.

4.1

Originator

Steps
1.

Prepare the Engineering Change Proposal form E03 1 to submit a proposed change to the customer for evaluation and disposition. (See Figure 36. for an example of the form.) Forward the completed Engineering Change Proposal form to your manager for review and approval.
232

2.

Title: ENGINEERING CHANGE PROPOSAL

Number: EP-4-2

4.2

Manager

3.

Verify that the Engineering Change Proposal form is complete and correct. If approved, sign and date. then r e m the form to the Originator for further processing.

4.3

Originator

4 .

Forward the approved Engineering Change Proposal form to Document Control for the assignment of a Engineering Change Proposal number.

4.4

Document Control

5.

Assign the next available number fkom the Document Number Assignment Logbook EP-2-2, under Paragraph 9.0, Engineering Change Proposal Number Assignment Log. Then enter the number in the Engineering Change Proposal form E03 1.

6.

Forward a copy of the Engineering Change Proposal form to the Originator.

7.

Run copies, stamp, distribute to customer, then file the original in the Engineering Change Proposal file by number.

4.5

Engineering

8. After receipt of the returned Engineering Change Proposal Request form from the customer, approved or rejected, it shall be forward to the Originator for disposition.

233

Title: ENGINEERING CHANGE PROPOSAL

Number: EP-4-2

Requester: Department No.:

0
Date:

ECP No.:

Manager: Department No.:

@
Date:

Priority: 0 Routine

0
0 Urgent

PartNo.:

Part Name:

Drawing No.:

Approved by: (Customer)

Title:

D a t e :

Form EO31 (Procedure EP42)

Figure 36. Engineering Change Proposal Form

234

I Title: ENGINEERING CHANGE PROPOSAL

I Number: EP-4-2 I

ENGINEERING CHANGE PROPOSAL FORM PREPARATION

The procedure for processing the Engineering Change Proposal form shall be followed by each individual responsible for entering information on the form. Each circled number below corresponds to the circled number on the Engineering Change Proposal form E03 1. (See Figure 36. for an example of the form.)

5.1

Engineer

0
5.2

. Enter your Name, Departm-nt Number and Da ,

Document Control

e
5 . 3

Assign the next available number fiom the Document Number Assignment Logbook EP2-2, under Paragraph 9.0, Engineering Change Proposal Number Assignment Log. Then enter the number in the Engineering Change Proposal form E03 1.

Manager

Enter your Name, Department Number and Date, upon approval.

235

Title: ENGINEERING CHANGE PROPOSAL

Number: EP-4-2

5.4

Engineer

Mark the appropriate box:

8
@ @
@

Enter the Model number(s) that are affected by this change.

Enter the Serial Number(s) that will be affected by this change.

Enter the P a r t Number, P a r t Name and Drawing Number.

Enter the reason for the change.

@
@

Enter the description of the change.

Enter your Name (Customer), Title and Date, if approved.

236

Title: DEVIATIONNAIVER

Number: EP-4-3 Revision: A

1.0

PURPOSE

The purpose of this procedure is to provide instructions, and to assign responsibilities for requesting, fiom a customer, advance permission to deviate fiom specified requirements or a waiver of specified requirements for an already manufactured part or assembly. It will also provide instructions for preparing and submitting the DeviatiodWaiver Request form.

2.0

APPLICABLE DOCUMENTS

Engineering Procedure: EP-2-2, Document Number Assignment Logbook Engineering Form: E032, DeviatiodWaiver Request

3.a

DEFINITIONS

Permission, in w r i t i n g and in advance of manufacture, to deviate fiom specified n i t s or for a specified period of time. requirements for a given number of u

237

Title: DEVIATIONNAIVER

Number: EP-4-

3 . 2

Waiver

Permission, in writing, to accept for use a completed but nonconfoming item either "asis" or upon completion of rework, this is applicable to a given number of u n i t s or for a specified period of time.

3.3

Minor

The deviation consists of a departure which does not involve any of the factors in Paragraphs: 3.4 and 3.5.

3.4

Major

The deviation consists of a departure involving (1) health, (2) performance, (3) interchangeability, reliability or maintainability of the item or its repair parts, ( 4 )effective use or operation, (5) weight or (6) appearance (when a factor).

3 . 5

Critical

The deviation consists of a departure involving safety.

238

Title: DEVIATIONNAIVER

Number: EP-4-3

4.0

GENERAL REQUIREMENTS

4.1

Recurring Deviations

If a proposed deviation is recurring (a repetition or extension of a previous deviation) it is probable that either the requirements of the documentation are too stringent or the practices of the manufacturer are questionable. A determination should be made concerning a means of eliminating the need for a recurring deviation prior to its submittal andor authorization.

5.0

DEVIATIONNAIVER PROCEDURE

This procedure is divided into the following parts:

DeviatiodWaiver Procedure DeviatiodWaiver Request Form Preparation

The following procedure describes who is responsible and what they are supposed to do for each processing step.

5.1

Originator

Steps

1.

Prepare the Deviatioflaiver Request form E032 to request, from the customer, advanced permission to deviate from specified requirements or a waiver of specified requirements for an already manufactured part or assembly. (See Figure 37. for an example of the form.) Forward the completed DeviatiodWaiver Request form to your manager for review and approval.
239

2.

I Title: DEVIATION/WAIVER
5.2

I Number: EP-4-3 I

Manager

3.

Verify that the DeviationWaiver Request form is complete and correct. If approved, sign and date, then return the form to the Originator for further processing.

5 . 3
4.

Originator

Forward the approved Deviatioflaiver Request form to Document Control for the assignment of a DeviatiodWaiver Request number.

5.4

Document Control

5.

Assign the next available number from the Document Number Assignment Logbook EP-2-2, under Paragraph 6.0, DeviationWaiver Number Log. Then enter the number in the Deviatioflaiver Request form E032.

6.

Forward a copy of the DeviatioWaiver Request form to the Originator.

Run copies, stamp, distribute to customer, then file the original in the DeviatiodWaiver Request file by number.

5.5

Engineering

8.

After receipt of the returned DeviatioWaiver Request form from the customer, approved or rejected, it shall be forwarded to the Originator for disposition.

240

I Title: DEVIATIONNAIVER
6.0

I Number: EP-4-3 1
~~

DEVIATIONNAIVER REQUEST FORM PREPARATION

The procedure for processing the Deviatioflaiver Request form shall be followed by each individual responsible for entering information on the form. Each circled number below corresponds to the circled number on the DeviatiodWaiver Request form E032. (See Figure 37. for an example of the form.)

6.1

Originator

0
6.2

Enter your name, department number and date the form was completed.

Document Control

Assign the next available part number fiom the Document Number Assignment Logbook EP-2-2, under Paragraph 6.0, DeviatiodWaiver Request Number Assignment Log. Then enter the number in the DeviatiodWaiver Request form E032.

6.3

Manager

0
6.4

Enter your name, department number and date, if approved.

Originator
Check the appropriate box depending on whether this is a request for a Deviation or a Waiver.

242

Title: DEVIATIONNAIVER

I Number: EP-4-3 I
I

Enter the criticality of the Deviation or Waiver.

@
@

Enter the name of the program or project and its Contract Number.

Enter the Part Number, P a r t Name, and Drawing Number.

0
@
6.5

Enter the affected Units, or dates of the Deviation or Waiver.

Enter the explanation of the reason for the Deviation or Waiver.

Customer
Enter your name (Customer), title and date, if approved.

243